1.確保遵循品牌承諾并始終提供優異的對客服務。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
2.以支持和靈活的態度與其他員工緊密合作,著眼于整個酒店的成功和酒店客人的滿意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
3.根據所定的程序引領客人入座、接受點菜及為客人服務食品及飲料。
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
4.向客人呈送菜單,回答客人問詢并為客人提供關于食品、飲料及服務的建議。
Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
5.在每次用餐結束后清理臺面或餐桌并重新擺臺。
Clears and resets counters or tables at conclusion of each course.
6.計算賬單費用并收取客人支付。
Computes bill and accepts payment
7.按要求執行收銀員職能。
Performs the function of cashier as required.
8.對菜單上的所有菜品和飲料有全面的知識和理解,并能推薦菜品和飲料的搭配及促銷。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives