Primary Responsibilities 主要職責 Demonstratesa commitment to personal guest service excellence. Knowledgeable about all aspects of treatments and the facility,and in spa therapy. Possessknowledge about all aspect and the facility to ensure guests are provided with accurate information, and inquiries are respondedto with completedetails. Supervisesoperations of spa reception desk to ensure smooth service delivery, including guest service, procedures, accounting. Coordinatessales activities when needed. Provides administrative support to spa departments asneeded, ensuring all records are accurate. Responsiblefor the efficient training of all Experience Coordinators in all aspects of jobtasks, and to assist in the training and development of new hires and currentpersonnel. Assists in the administrations and implementations of talent training inall aspects of Spa’s operations; i.e. business telephone usage, guestrelations, retail sales, spa services. Ensures thatattention to details is accurately maintainedwith each guest reservation and all guest requirements or issues are clearly stated to ensure smooth service delivery. Thoroughlyunderstands and adheres to proper credit, andcash-handling policies and procedures. Ensuresguests and members satisfaction at all times byensuring that safety and service is always the spa’s first priority. 向客人展示優質個性化服務。 熟知水療內部各種設施設備及操作方法。 掌握SPA和設施各方面的知識信息，以確保為客人提供精準信息，及完整詳細地回應客人詢問。 監督SPA接待處的日常運作， 確保服務流程正常順利，包括對客服務，程序和結算。 根據需要協調促銷活動。 根據需要為SPA部門提供行政支持，確保所有記錄正確無誤。 負責對所有從業人才工作職能各方面的有效培訓，?協助培訓和發展新聘及現有人才。 在Spa業務的各個方面提供行政和人員培訓；例如商務電話的使用，客戶關系，零售銷售，水療服務。 確保關注的細節準確地包含了每一位客人預訂的情況，并清楚地陳述所有客人的要求或問題，以確保順利地傳遞服務。 全面了解并遵守正確信貸、現金流程制度和程序。 通過確保安全和服務一直是SPA的首要任務，來確保客人和會員始終的滿意度。 Knowledge and Experience知識和經驗 Must beguest-oriented, have a vibrant personality, and radiate enthusiasm to assistpeople. Proficient inMandarin (verbal and written) with a second or third language is an asset. Computerliteracy in Windows, MS Office Word, Excel, Opera PMS System, and Spa Soft is recommended. Diploma ordegree in hospitality or related field is an asset. Immaculatepresentation and grooming. Experience within the Spa field required. 必須以客為導向，擁有充滿活力的個性，并散發出熱情來協助人。 普通話說寫能力流利，并具備第二或第三種語言能力。 電腦Windows、MS Office Word和 Excel操作熟練，推薦會操作SPA軟件。 具備服務行業或其他相關領域文憑或學歷。 良好的個人形象和儀表。 有水療領域工作經驗。