【職位描述】 行政 Administration § 協助確保餐飲部運作符合其酒店策略，適當執行酒店規章。 Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. § 在適當的時候協助準備和更新部門營運手冊。 Assists to prepare and update Departmental Operations Manuals as appropriate. § 協助定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導。 Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 賓客服務 Customer Service § 確保所有員工遵循品牌承諾并始終提供優異的對客服務。 Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. § 確保員工同樣在適當的時候為其他部門的內部客人提供優質服務。 Ensures that associates also provide excellent service to internal customers in other departments as appropriate. § 禮貌而高效地的方式處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. § 與客人和同事保持基于良好工作關系的互動接觸。 Maintains positive guest and colleague interactions with good working relationships. § 與客人建立并保持良好的客戶關系。 Establishes and maintain good customer relationships with customers. § 經常親自證實餐廳客人得到的是最好的服務。 Personally and frequently verifies that guests in the Outlet are receiving the best possible service. § 在餐廳區域花時間巡視（高峰時段）以確保員工很好地管理餐廳區域并使各項活動達到最佳滿意度。 Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations. 財務 Financial § 將員工的工作能力通過多項技能、多項任務和有彈性的日程安排運用而達到最大化，以完成經營上的財政目標和顧客期望。 Maximises associates productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. § 關注工作效率水平的提高以及在適用的的原則指引下對于設施設備或者支出成本的慎重管理的要求以達到所有設備的最佳調配和能源使用效率。 Focuses attention on improving productivity levels and the needs to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. § 確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。 Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. § 協達到月度和年度個人目標和餐廳營業收入。 Achieve the monthly and annual personal target and the outlet’s revenue. § 確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information § 協助進行盤點管理以及酒店營運設備和其他設施持續的保存保養。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. § 以主要的業績表現指數為基礎對成本進行預先管理控制，適當的時候讓各個部門經理參與其中。 Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate. § 確保使用新技術和設備，簡化工作系統提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 市場營銷 Marketing § 與部門成員一起準備年度市場計劃，作為完成餐飲部年度市場計劃的依據。 Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan. § 不斷評估當地、國內和國際市場趨勢、供應商和其他酒店/餐飲企業營運狀況以確保酒店自身經營狀況保持競爭力和領先位置。 Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge. § 不斷尋求市場和公關方面的機會以加強關注力并最終帶來生意。 Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business. 營運 Operational § 確保酒店最基本的品牌標準都要被貫徹執行。 Ensures that minimum brand standards have been implemented. § 確保貫徹執行所有凱悅溫情和餐飲經典20條的標準。 Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. § 對于客戶調查結果做出回應并落實相應的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. § 以支持和靈活的態度與其他經理緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. § 確保餐飲部員工以支持和靈活的態度和“團隊協作”的精神與其他部門合作。 Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. § 在營運過程中將對于餐飲產品的檢驗和監督貫穿始終，并在適當的情況下作出反饋。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. § 監督餐廳的服務和餐飲標準。在必要的地方，與餐廳副理、尚萃大廚和廚師長一起實施正確的措施。 Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Head Chefs and Chef de Cuisines to take corrective actions where necessary. § 與尚萃大廚對餐飲營運進行頻繁而全面的檢查。 Conducts frequent and thorough inspections together with the Head Chef, of the Food and Beverage Operation. § 經常去查看餐飲準備中僅可用新鮮的產品。 Frequently verifies that only fresh products are used in food and beverage preparation. § 協助尚萃大廚提出富有創意的建議和想法。 Assists the Head Chefs with creative suggestions and ideas. § 協助監督對所有運營設備和營業用品的月度盤點。 Assists in conducting monthly inventory checks on all operating equipment and supplies. § 針對每日營運和質量控制與廚房密切溝通。 Liaises with the Kitchen and Beverage Department on daily operations and quality control. § 對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. § 確保餐廳的前、后區域的潔凈有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. § 與客房部配合，確保嚴格執行既定的清潔計劃。 Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to. 人事 Personnel § 協助所有餐飲員工的聘用和篩選。在招聘時遵循酒店指示，在篩選員工時以能力為基礎進行選擇。 Assists in the recruitment and selection of all Food and Beverage associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. § 監督餐飲部所有員工的守時性和儀容儀表，確保他們根據酒店和部門的儀容儀表要求身著正確的制服并保持高標準的儀容儀表和個人衛生狀況。 Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. § 經過適當的培訓、指導和/或教導，通過提高每位員工的技能和能力將其效力發揮到最大化。 Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. § 協助指導員工進行年度表現評估，支持他們的職業發展目標。 Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals. § 與進修及培訓發展部經理為員工制定培訓計劃并落實有效的培訓課程。 Plans and implements effective training programmes for associates in coordination with the Learning and Development Department Manager. § 協助每周工作時間安排的準備和記錄，確保可以反映出營業需求和其他重要的業績指數。 Assists in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators. § 鼓勵員工成為有創意的、主動的、具有挑戰精神并可以認識到自身對于營運成功所作貢獻的員工。 Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § 支持落實人本品牌，示范并加強凱悅價值觀和文化特性。 Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § 確保所有員工完全理解并嚴格遵守員工守則。 Ensures that all associates have a complete understanding of and adhere to associates rules and regulations. § 確保員工遵守所有與消防、防護和安全相關的酒店、公司和當地的制度、政策和規章。 Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. § 對于員工敬業度調查協助做出反饋并落實相應的改善措施。 Assists to feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented. 其他 Other Duties § 在任何時間表現負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅國際。 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. § 理解并嚴格遵守員工手冊中的規章制度以及涉及到消防、衛生、健康和安全的酒店政策。 Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety. § 確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. § 根據行業、公司和酒店對于餐飲職能要求的變化做出反應。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. § 需要時參加培訓課程和會議。 Attends training sessions and meetings as and when required. § 執行分派的任何合理任務和額外職責。 Carries out any other reasonable duties and responsibilities as assigned. 【任職要求】 至少2年同等職位的豪華酒店及大型酒店集團工作經驗，或知名獨立酒吧相關從業經驗