1、全面負(fù)責(zé)酒店餐飲部的運(yùn)營(yíng)管理，包括餐廳、宴會(huì)及客房送餐服務(wù)，確保高品質(zhì)的餐飲體驗(yàn)和卓越的賓客滿意度，實(shí)現(xiàn)經(jīng)營(yíng)目標(biāo)； 2、監(jiān)督日常餐飲運(yùn)營(yíng)，確保服務(wù)標(biāo)準(zhǔn)、食品安全及成本控制； 3、制定年度預(yù)算、營(yíng)收計(jì)劃及營(yíng)銷策略，提升盈利能力； 4、負(fù)責(zé)管理團(tuán)隊(duì)，優(yōu)化人員配置與績(jī)效； 5、處理賓客反饋，維護(hù)VIP客戶關(guān)系，提升品牌口碑； 6、甄選優(yōu)質(zhì)供應(yīng)商，管控采購(gòu)成本與庫(kù)存； 7、設(shè)計(jì)季節(jié)性菜單、主題宴會(huì)及特色活動(dòng)。 崗位職責(zé)： 1、酒店管理或相關(guān)專業(yè)本科以上學(xué)歷； 2、8年以上高端酒店餐飲管理經(jīng)驗(yàn)，3年以上同崗位經(jīng)歷； 3、精通餐飲運(yùn)營(yíng)、成本控制及市場(chǎng)趨勢(shì)，熟練使用酒店管理系統(tǒng)； 4、卓越的領(lǐng)導(dǎo)力、溝通能力及抗壓能力，英語流利。

【崗位職責(zé)】 1. 負(fù)責(zé)品酒課程的培訓(xùn)和銷售 2. 用高品質(zhì)的服務(wù)維護(hù)客戶忠誠(chéng)度 3. 負(fù)責(zé)度假村內(nèi)所有酒水的管理，儲(chǔ)藏和采購(gòu) 【崗位要求】 1. 需要有WSET證書 2. 有相關(guān)工作經(jīng)驗(yàn)優(yōu)先 3. 須掌握具備基礎(chǔ)英語和流利的普通話，掌握其它外語者（法語、日語及韓語等）更佳 4. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國(guó)際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國(guó)際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

負(fù)責(zé)酒店餐飲部的餐飲營(yíng)銷工作 市場(chǎng)拓展與客戶開發(fā)：制定并執(zhí)行市場(chǎng)拓展計(jì)劃，通過多種渠道開發(fā)新客戶，擴(kuò)大餐飲業(yè)務(wù)的市場(chǎng)份額。例如，與當(dāng)?shù)仄髽I(yè)、旅行社、會(huì)議組織者等建立聯(lián)系，爭(zhēng)取合作機(jī)會(huì) 客戶關(guān)系維護(hù)：定期回訪老客戶，了解客戶需求和滿意度，及時(shí)處理客戶投訴和問題，以保持良好的客戶關(guān)系，促進(jìn)客戶重復(fù)購(gòu)買和推薦。 銷售活動(dòng)策劃與執(zhí)行：根據(jù)市場(chǎng)情況和餐廳特色，策劃并組織各類促銷活動(dòng)、主題宴會(huì)等，吸引更多客戶。同時(shí)，負(fù)責(zé)活動(dòng)的現(xiàn)場(chǎng)協(xié)調(diào)和執(zhí)行，確保活動(dòng)順利進(jìn)行。 商務(wù)洽談與合同簽訂：與客戶進(jìn)行商務(wù)洽談，協(xié)商餐飲服務(wù)的細(xì)節(jié)、價(jià)格、條款等，達(dá)成合作意向后簽訂合同。要確保合同條款清晰，保護(hù)餐廳的利益。 銷售數(shù)據(jù)分析與報(bào)告：收集、分析銷售數(shù)據(jù)，如銷售額、客戶數(shù)量、市場(chǎng)份額等，定期向上級(jí)匯報(bào)銷售業(yè)績(jī)和市場(chǎng)動(dòng)態(tài)，為決策提供依據(jù)

崗位職責(zé) 1、根據(jù)各餐廳餐具的盤點(diǎn)情況，負(fù)責(zé)于采購(gòu)部門溝通，提出器具購(gòu)置計(jì)劃，保證及時(shí)補(bǔ)充餐具用具。 2、檢查和管理各點(diǎn)餐具的使用情況，分析造成損耗的原因，提出降低損耗的建議。 3、負(fù)責(zé)安排管事部員工的工作班次。 4、負(fù)責(zé)做好餐具用具的保管、發(fā)放、回收工作，負(fù)責(zé)廚房區(qū)域的環(huán)境衛(wèi)生。 5、負(fù)責(zé)對(duì)下屬員工的考勤考核工作，督導(dǎo)員工做好安全工作。 崗位要求 1、有較強(qiáng)的責(zé)任心,工作認(rèn)真踏實(shí)。 2、熟悉各種餐具用具的牌號(hào)、產(chǎn)地、特性及價(jià)格，懂得餐具用具的分類和保管方法。 3、熟悉各種洗滌劑和清潔劑的使用方法，熟悉常用的餐具洗滌設(shè)備及其操作方法，了解它們的維修保養(yǎng)方法。

GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

Oversees the preparation of kitchen equipment foruse 管理廚房設(shè)備使用前的準(zhǔn)備工作。 Manage the receiving and storage of kitchen goods 負(fù)責(zé)接收和存儲(chǔ)廚房物品的管理工作。 Oversees the cleaning and storage of kitchenequipment 監(jiān)督廚房設(shè)備的清潔和存放。 Oversee the cleaning of the premises 監(jiān)督廚房的清潔工作。 Oversee the removal of waste 管理廢品的清除。 Oversee the handling of kitchen linen 管理廚房布巾的處理工作。 ?Maintains a hygienic kitchen 保持廚房的衛(wèi)生。 Cleans the kitchen and equipment 清潔廚房和設(shè)備。 ??Maintains high levels of personal hygiene for selfand enforces hygiene standards for team 保持高度的個(gè)人衛(wèi)生并在小組中執(zhí)行衛(wèi)生標(biāo)準(zhǔn)。 ?Manages all functions of theStewarding operation to achieve the optimum departmental costs 管理管事部的各項(xiàng)職責(zé)，使部門成本控制到最低。 Manages all functions of theStewarding operation to achieve the optimum quality level of sanitation 管理管事部的各方面職責(zé)，使?jié)M意度達(dá)到最高水平。 ?Controls and analyzes, on anon-going basis, the level of the following: 持續(xù)行的控制和分析以下各方面： Costs 成本 Breakage 破損量 Quality of support provided toother sections 為其它部門提供我支持工作的質(zhì)量 Condition and cleanliness offacilities and equipment 設(shè)施設(shè)備的狀況和清潔度 Guest satisfaction 賓客滿意度 ?Establishes and maintainseffective employee and inter-departmental working relationships 與員工和酒店其它部門建立并保持積極的工作關(guān)系。 ?Assists the Director of Foodand Beverage and the Executive Chef in developing training plans, developstraining material in accordance with ICHG guidelines and implements trainingplans for the Stewarding employees and other Food and Beverage employees. 協(xié)助餐飲總監(jiān)和行政總廚制定培訓(xùn)方案，按照洲際酒店集團(tuán)的綱要制定培訓(xùn)材料，為管事部員工和餐飲部其它員工執(zhí)行培訓(xùn)。 Conducts daily briefings andother meetings as needed to obtain optimal results 必要時(shí)主持每體例會(huì)和其它會(huì)議，獲得最佳的效果。 ?Handles administrative worksand keeps up-dated files on the following Stewarding matters: 處理行政工作，并更新與以下管事部相關(guān)事宜的文件。 Finance 財(cái)務(wù) Standards 標(biāo)準(zhǔn) Training 培訓(xùn) Outlets 餐廳 Meetings 會(huì)議 Miscellaneous 其它 ?Assists the Director of Foodand Beverage and the Executive Chef in settings Stewarding goals and developingstrategies, procedures and policies 協(xié)助餐飲總監(jiān)和行政總廚設(shè)定管事部的目標(biāo)和制定策略，程序和規(guī)定。 Determines the minimum andmaximum stocks and controls the par-stocks of all material and equipment 確定庫(kù)存的最多和最少量，控制所有材料和設(shè)備的標(biāo)準(zhǔn)存貨量。 Liaise with the PurchasingManager and suppliers for any purchase needed for the stewarding operation 聯(lián)絡(luò)采購(gòu)經(jīng)理和供應(yīng)商有關(guān)管事部運(yùn)營(yíng)所需的采購(gòu)物品。 ?Conducts inventories incoordination with employees of the accounting division 配合會(huì)計(jì)部門員工進(jìn)行盤點(diǎn)庫(kù)存。 Liaise with employees of theEngineering Division to schedule preventive maintenance and repairs 聯(lián)系工程部員工安排預(yù)防性的維護(hù)維修。 Monitors local competitors andcompare their operation with his operation 監(jiān)測(cè)本地競(jìng)爭(zhēng)對(duì)手，與他們的運(yùn)營(yíng)進(jìn)行比較。 Keeps aware of trends,systems, practices and equipment in food and beverage through trade literature,hotel show and site visits 不斷通過貿(mào)易宣傳品，酒店展和現(xiàn)場(chǎng)參觀了解餐飲的趨勢(shì)，系統(tǒng)，操作和設(shè)備。 Works with Executive Chef in manpower planning andmanagement needs 和行政總廚一起進(jìn)行人力規(guī)劃和管理需求。 Works with Executive Chef in the preparation andmanagement of the Department’s budget 和行政總廚一起編制和管理部門預(yù)算。 Required Skills – 技能要求 ?Demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand andthe Company. 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ?Food service permit or valid health/food handlercard as required by local government agency. 食品服務(wù)許可或當(dāng)?shù)卣?guī)定的有效的衛(wèi)生或健康上崗證。 Problem solving, reasoning, motivating,organizational and training abilities. 具有解決問題，推理，號(hào)召，組織和培訓(xùn)能力。 Qualifications – 學(xué)歷 ?Diploma or Vocational Certificate in CulinarySkills or related field. 具有烹調(diào)技能或相關(guān)領(lǐng)域的大專學(xué)歷或職業(yè)證書。 Experience – 經(jīng)驗(yàn) ?2 years related experience including at least 1year in supervisory capacity or an equivalent combination of education andexperience. 2年相關(guān)經(jīng)驗(yàn)包括至少1年的管理經(jīng)驗(yàn)或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。

??? In the absence of a Manager, conduct shift briefings to ensure hotel activities and operational requirements are known ???? 在經(jīng)理缺席時(shí)主持交接班說明會(huì)，確保員工了解酒店的活動(dòng)和運(yùn)營(yíng)的要求 ??? Endeavour to resolve all complaints during shift and log all complaints in log book for further follow up ???? 在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進(jìn)一步跟進(jìn)的工作 ??? Supervise cash handling and banking procedures ???? 監(jiān)督現(xiàn)金的處理和存放程序 ??? Prepare daily banking and cash flow reports ???? 編制每日存款和流動(dòng)資金報(bào)告 ??? Establish and instruct staff in cash security procedures ???? 制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度 ??? Deal with irregular payments ???? 處理異常的付款情況 ??? Supervise the maintenance of service equipment ???? 監(jiān)督服務(wù)設(shè)備的維護(hù)保養(yǎng) ??? Monitor standards of guest facilities and services ???? 監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn) ??? Control stock and monitor security procedures ???? 控制存貨和監(jiān)督保安成序 ??? Assist with menu and wine list creation ???? 協(xié)助菜單和酒水單的設(shè)計(jì)工作 ??? Supervise functions ???? 監(jiān)督各項(xiàng)職能 ??? Supervise outlet service ???? 監(jiān)督餐廳的服務(wù) ??? Work with Superior on manpower planning and management needs ???? 和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求 ??? Work with Superior in the preparation and management of the Department’s budget ???? 和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門預(yù)算

崗位要求 1、對(duì)工作認(rèn)真踏實(shí)，工作態(tài)度端正，能吃苦耐勞。 2、掌握必需的食品、酒水知識(shí)，有一定的餐飲服務(wù)技能。 3、身體健康，儀表端正。

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

職位描述: 1. 用英語為賓客提供優(yōu)質(zhì)的酒水服務(wù)。 2. 出品酒水并進(jìn)行收費(fèi)酒水的銷售。 3. 吧臺(tái)的日常和月盤點(diǎn)，填寫銷售盤點(diǎn)表。 4. 吧臺(tái)日常酒水的申領(lǐng)，補(bǔ)充和保管。 5. 吧臺(tái)設(shè)備、用品的保養(yǎng)使其正常運(yùn)轉(zhuǎn)。 6.協(xié)助副經(jīng)理進(jìn)行部分管理 任職條件: 1.能使用英語進(jìn)行日常溝通。 2.兩年以上酒水出品經(jīng)驗(yàn)，一定的管理經(jīng)驗(yàn) 3.良好的酒水知識(shí)，熱愛本職工作，有責(zé)任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國(guó)際自助餐廳 3. 吧臺(tái)飲料暢飲 4. 度假村內(nèi)所有娛樂活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用 5. 機(jī)場(chǎng)接送服務(wù) 6. 工作滿一年往返度假村和住址機(jī)票 7. 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn) 8. 國(guó)際化G.O團(tuán)隊(duì) 9. 擁有登臺(tái)演出的機(jī)會(huì) 10. 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì) 11. Club Med海外度假村免費(fèi)房間 12. 快速晉升通道

負(fù)責(zé)酒店歡樂餐廳和大堂吧管理，提高服務(wù)質(zhì)量，完成餐廳和大堂吧的各項(xiàng)運(yùn)營(yíng)指標(biāo)。

1.1? 對(duì)餐飲廳面服務(wù)進(jìn)行整體管理。 1.2? 負(fù)責(zé)各個(gè)小部門的經(jīng)營(yíng)策略、營(yíng)收收入和賓客滿意度。 1.3? 負(fù)責(zé)部門的成本管理。 1.4? 確保分部門實(shí)施酒店的標(biāo)準(zhǔn)和程序。 1.5? 確保營(yíng)運(yùn)的標(biāo)準(zhǔn)進(jìn)行周期性的回顧和更新。 1.6? 確保所有部門管理好其內(nèi)部的資產(chǎn)和設(shè)備。 1.7? 符合酒店的整體價(jià)值觀（真誠(chéng)、尊重、快樂）。 1.8? 整體的團(tuán)隊(duì)和人員管理，互相協(xié)作與溝通。 職位要求： 1.1. 餐飲管理經(jīng)驗(yàn)。 1.2. 能根據(jù)實(shí)際營(yíng)運(yùn)情況安排相符的人員。 1.3. 在各部門之間達(dá)到公平公開的溝通及合作。 1.4 強(qiáng)大的處理員工關(guān)系沖突管理技巧，有效的決策力

SERVICE AND ORGANIZATION ? Guarantee the application of standards and ensure an optimal customer experience ? Apply and enforce the restaurant manager's organization ? Ensure the distribution, use and return of laundry ? Allocate consumables and PMH products ? Alert the restaurant manager about the need for laundry, consumables and PMH ? Check the setting up of tables before/during and after the services ? Control the dressing and decoration of buffets to enhance the value of kitchen services ? Be present during the service and welcome GMs to restaurants ? Supervise the restaurant team during the various stages of the service ? Control the quality, speed, service and clearing of tables during service ? Ensure the promotion of wines on the menu ? Control the execution of the task schedule ? Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS ? Check the application of H.A.C.C.P method and the health and safety rules ? Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams ? Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials ? Transmit to technical services malfunctions and damage observed in restaurants ? Respect and control the application of personal hygiene and clothing rules ? Apply procedures for closing the activity ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers We hope you are ... ? An explorer, available and ready to live in a Club Med resort ? An experienced professional with qualifications ? Enthusiastic about dining services and team management ? A charismatic leader who manages a team of 10 to 30 people ? A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams ? A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) ? An outstanding coach who supervises, unites and develops your teams ? A good salesperson who stimulates additional sales ? A sharp manager who can juggle between orders and stocks ? A caretaker who makes certain of application and respect of health and safety standards

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

SERVICE AND ORGANIZATION ? Ensure compliance with the customer contract for its service by applying standards for all his services ? Be the guarantor of a joyful environment within his perimeter.  ? Support the creation of innovative and diversified events ? Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department. ? Inform your manager of information from the field, dysfunctions observed in your department ? Propose appropriate solutions. ? Customize customer service without incurring additional costs or changes in the standards defined by the Services Department. ? Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs. ? Adapt the organization according to infrastructures, ? Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary ? Organize and distribute work for the restaurant team. ? To be a force of proposal on the evolution of high-end service in his service. QUALITY / HEALTH AND SAFETY: ? Establish, apply and monitor the application of health and safety standards in his department. ? Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager) ? Ensure the maintenance and preservation of premises and equipment ? Participate in the Health and Safety Unit. ? Ensure good waste management in the service (sorting, collection…) ? Ensure good management of dangerous products in the service (storage, protection equipment…) ? Limit electricity and water consumption  ECONOMIC RESULTS: ? Guarantee the operation of your service within a given framework (budget, performance, staff)  ? Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards. ? Submit monthly economic results to your manager. MANAGEMENT ? Demonstrate leadership ? Adopt a coaching posture in your management ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up ? Be exemplary through his visibility among teams and customers We hope: You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.  You are responsible for the quality and relationships of your team with GMs. Your KPI -Client:Quality of reception and service -Business:Respect for equipment and heritage. Orders management And development of sales -People:Absenteeism rates, Turn over and team development

崗位職責(zé) 1.檢查每日活動(dòng)訂單和工作日志對(duì)所有活動(dòng)和臨時(shí)更改做到了如指掌。 2.按照臺(tái)圖擺放桌椅，按照指示要求負(fù)責(zé)場(chǎng)地臺(tái)型的調(diào)整。 3.清潔玻璃器皿及銀器做好餐前準(zhǔn)備。 4.負(fù)責(zé)為客人提供用餐服務(wù)，更換經(jīng)使用過后的布草。 5.活動(dòng)結(jié)束后負(fù)責(zé)清理相關(guān)區(qū)域。 6.向主管傳達(dá)所有客人建議。 任職資格 1.具備基本的中餐和西餐食品知識(shí)。 2.了解雞尾酒會(huì)、各種會(huì)議等相關(guān)擺臺(tái)知識(shí)。 3.具有強(qiáng)烈的事業(yè)心和責(zé)任感,高尚的職業(yè)道德,良好的紀(jì)律修養(yǎng). 4.身體健康，精力充沛，熱愛餐飲服務(wù)工作。

餐廳服務(wù)員需在餐廳門口迎接所有賓客和有可能的賓客，具體工作內(nèi)容如下： ·?確保在開始營(yíng)業(yè)前餐廳準(zhǔn)備就緒，侍應(yīng)生和餐桌服務(wù)員都能遵守餐廳營(yíng)業(yè)規(guī)范制度要求 ·?確保餐廳運(yùn)營(yíng)設(shè)備已清潔并能正常工作 ·?按照酒店的規(guī)定保持工服和個(gè)人儀容儀表符合酒店相關(guān)要求 ·?引領(lǐng)客人到餐廳時(shí)，可以準(zhǔn)確的說出餐廳的名字 ·?詢問客人是否有預(yù)訂，如有預(yù)定在預(yù)訂冊(cè)上做記錄 ·?為客人登記預(yù)訂并備注用餐喜好，如客人沒有預(yù)訂則需要在預(yù)訂冊(cè)上記錄 ·?以周到的服務(wù)滿足客人的要求 ·?陪同客人前往喜歡的餐臺(tái)或預(yù)訂的餐臺(tái)，按餐廳標(biāo)準(zhǔn)安排客人就坐 ·?接聽電話訂位并按餐廳的規(guī)范在預(yù)訂冊(cè)上記錄 ·?按領(lǐng)位員的標(biāo)準(zhǔn)培訓(xùn)員工 ·?周到的為客人服務(wù)，并盡可能解決客人的投訴，向上級(jí)領(lǐng)到報(bào)告所 有事件 ·?保持迎賓臺(tái)的清潔，保持所有菜單和飲料單的清潔 ·?協(xié)助飲料及食品服務(wù) ·?對(duì)菜單有具體的了解，包括每日特價(jià) ·?確保迅速且高效的清理餐桌 ·?安全的舉餐盤使破損將到最低 ·?準(zhǔn)確和清楚的填寫收據(jù) ·?了解當(dāng)前酒店所有的活動(dòng)

職位描述? ? 具備團(tuán)隊(duì)協(xié)作能力，能通過流程協(xié)同高效完成訂單 ? 高效且精力充沛，可多任務(wù)處理訂單或切換不同工作類型 ? 協(xié)助備餐間食品準(zhǔn)備，包括必要的清潔工作 ? 接受顧客點(diǎn)單，提供選酒指導(dǎo)及推薦服務(wù) ? 負(fù)責(zé)調(diào)配酒精/非酒精飲品 ? 及時(shí)補(bǔ)充庫(kù)存物資 ? 監(jiān)控酒類庫(kù)存（特別是葡萄酒和烈酒），記錄庫(kù)存狀態(tài)并通知經(jīng)理補(bǔ)貨 ? 保持吧臺(tái)清潔、清洗器具、準(zhǔn)備裝飾配料及日常保潔 ? 始終提供高效、周到、禮貌的專業(yè)服務(wù) 任職要求? ? 適應(yīng)快節(jié)奏動(dòng)態(tài)環(huán)境并高效開展工作 ? 出色的溝通與人際交往能力 ? 對(duì)餐飲領(lǐng)域（尤其是威士忌和雪茄）有濃厚興趣 ? 兼具獨(dú)立工作與團(tuán)隊(duì)協(xié)作能力 ? 可接受周末及公共假期工作安排 ? 無經(jīng)驗(yàn)者可培訓(xùn)

崗位職責(zé)： 1.根據(jù)顧客的需求和喜好，熟練調(diào)制各種雞尾酒、混合飲料和無酒精飲品。 2.負(fù)責(zé)酒吧的酒水庫(kù)存管理，包括采購(gòu)、驗(yàn)收、儲(chǔ)存和盤點(diǎn)等工作。 3.以熱情、專業(yè)的態(tài)度為顧客提供服務(wù)，解答顧客關(guān)于飲品的問題和建議。 4.不斷創(chuàng)新和研發(fā)新的飲品，滿足顧客的需求和提高酒吧的競(jìng)爭(zhēng)力。 5.負(fù)責(zé)酒吧設(shè)備的日常維護(hù)和保養(yǎng)，包括調(diào)酒器具、冰箱、制冰機(jī)等。 崗位要求： 1、熟練掌握調(diào)酒工具和設(shè)備的使用方法，具備精湛的調(diào)酒技巧； 2、了解各種酒類的特點(diǎn)、產(chǎn)地、口味和搭配方法，能夠根據(jù)顧客需求進(jìn)行推薦； 3、具備良好的溝通能力和團(tuán)隊(duì)合作精神，能夠與同事和顧客建立良好的關(guān)系。

1.?建立百分之百客戶滿意度，提供真正的符合客人期望的熱情服 ·?與員工們溝通和加強(qiáng)服務(wù)理念 ·?給與個(gè)人的關(guān)注，履行各自的職責(zé)，在對(duì)客服務(wù)的時(shí)候要提倡團(tuán)隊(duì)合作 ·?在處理顧客矛盾時(shí)能夠遵循認(rèn)真聆聽，道歉，并且找到解決方法等原則 ·?承擔(dān)責(zé)任。注意客人什么時(shí)候是不滿意的并且通過使用最佳的處理方法，保證 100%的客人滿意度。 2.?監(jiān)督管理餐廳的運(yùn)營(yíng) ·?與行政總廚確認(rèn)每天的特別推薦和新增菜肴 ·?監(jiān)督餐廳的餐飲服務(wù)，指導(dǎo)員工在工作時(shí)使用有效的工作方式方法。 ·?隨時(shí)檢查餐廳和休息室的各項(xiàng)設(shè)施，確保各項(xiàng)設(shè)施時(shí)刻符合或是超過酒店的標(biāo)準(zhǔn) ·?主持每日班前會(huì)議，討論特價(jià)菜、客房數(shù)量、預(yù)訂和新菜單項(xiàng)目 3.?提供給員工有效的工作所需信息 ·?組織員工參與部門和酒店入職培訓(xùn)，并且提供在職培訓(xùn)和工作職責(zé)培訓(xùn) ·?優(yōu)先分配工作 ·?按員工的工作表現(xiàn)給與相應(yīng)的評(píng)估 · 通過給與餐廳員工明確工作方向，從而確保服務(wù)質(zhì)量 ·?監(jiān)督服務(wù)員和酒吧工作人員，驗(yàn)證他們的工作站是否有存貨、貨品擺放是否整潔有序。 ·?時(shí)刻確保餐廳衛(wèi)生整潔 ·?通過檢查員工的日常工作進(jìn)而提升員工的工作責(zé)任感，從而確保高質(zhì)量的服務(wù) ·?與廚房建立良好的溝通，從而確保提供的服務(wù)和呈現(xiàn)的食品是遵循酒店標(biāo)準(zhǔn)的 ·?注意衛(wèi)生和餐廳的整潔 4.?當(dāng)需要時(shí)在餐廳貫徹新的標(biāo)準(zhǔn)和程序 ·?負(fù)責(zé)所有新員工的入職和在職培訓(xùn) ·?確保員工按職責(zé)參加相應(yīng)的培訓(xùn)，并且能夠安全使用餐廳的相關(guān)設(shè)備 ·?確保員工的儀容儀表符合標(biāo)準(zhǔn) ·?時(shí)刻確保餐廳的各項(xiàng)設(shè)施得到很好的維護(hù)和保護(hù) 5.?確保現(xiàn)金和零錢的完整 ·?確保所有的取消單和差異的報(bào)告可以立即上報(bào)并且及時(shí)跟進(jìn) ·?根據(jù)要求提供準(zhǔn)確的各種運(yùn)營(yíng)報(bào)告 ·?協(xié)助月度存儲(chǔ)量的操作, 負(fù)責(zé)收銀的工作，確保遵循正確的收銀程序 6.?遵循和確保所有一線員工可以遵循酒店的規(guī)章制度和程序 ·?員工要根據(jù)排班表準(zhǔn)時(shí)到崗 ·?遵守酒店的儀容儀表制度 ·?遵守酒店的安全規(guī)章制度，從而減少事故的發(fā)生 7.?解決顧客投訴，同時(shí)要通知餐廳負(fù)責(zé)人 ·?涉及策略計(jì)劃和餐廳，迷你吧和送餐服務(wù)部門的方向 ·?參與促銷活動(dòng)計(jì)劃的制定 8.?任何事情或是遇到一些不尋常事情都要及時(shí)地匯報(bào)給經(jīng)理 ·?及時(shí)并且有效的擔(dān)負(fù)起這個(gè)職位所有的職能和責(zé)任，與酒店的規(guī)章制度和程序保持一致，從而達(dá)到總體的目標(biāo) ·?與所有酒店其他部門的員工維持一個(gè)良好的工作伙伴關(guān)系，從而營(yíng)造一個(gè)和諧的工作環(huán)境 ·?時(shí)刻向公眾展示酒店一個(gè)良好的形象

【崗位職責(zé)】 1、按照經(jīng)理的檢查表來開始和結(jié)束一天的營(yíng)運(yùn)； 2、與客人進(jìn)行積極的互動(dòng)，來尋求反饋； 3、在餐廳中，培訓(xùn)、維持和執(zhí)行所有的服務(wù)標(biāo)準(zhǔn)； 4、在班次上正確執(zhí)行收入和賬單控制程序； 5、處理日常員工的協(xié)作關(guān)系（例如時(shí)間調(diào)整）； 6、為所有的員工和客人，建立一個(gè)安全及衛(wèi)生的工作環(huán)境； 7、為餐廳營(yíng)運(yùn)提供盡可能的幫助（例如工作時(shí)間表，樓層安排，預(yù)定）； 8、主持餐廳每天的試菜和菜單培訓(xùn)課程； 9、確保服務(wù)的食品和飲料有質(zhì)量保證； 10、確保完成每天基本的工作。 【崗位要求】 1、具備3年以上的餐廳管理工作經(jīng)驗(yàn)； 2、有較好的服務(wù)精神和溝通技

跟進(jìn)酒店運(yùn)營(yíng)要求確定餐飲經(jīng)營(yíng)方針，指定具體的餐飲經(jīng)營(yíng)計(jì)劃并組織實(shí)施 策劃及組織餐飲活動(dòng)和宣傳、推廣活動(dòng) 定期檢查、控制餐飲部各項(xiàng)收支，指定餐飲價(jià)格，進(jìn)行有效的成本控制 定期同餐飲經(jīng)理，行政總廚研究新菜，并有針對(duì)性的組織各項(xiàng)促銷活動(dòng) 重視安全和衛(wèi)生工作，認(rèn)真貫徹實(shí)施食品衛(wèi)生安全 定期分析餐飲經(jīng)營(yíng)的客人和消費(fèi)，提高營(yíng)業(yè)額，吸引更多客人，推出合適的產(chǎn)品 深入餐廳征求客人意見，處理重大客人投訴 做好餐飲部門和其他部門的溝通協(xié)調(diào)工作 參與制定部門年度預(yù)算與財(cái)務(wù)計(jì)劃。重點(diǎn)監(jiān)控食品、酒水與人工成本等方面的預(yù)算和費(fèi)用 為下屬員工設(shè)定工作績(jī)效目標(biāo)。為員工提供教導(dǎo)、輔導(dǎo)并給予定期反饋 按照政府法規(guī)教育和培訓(xùn)所有團(tuán)隊(duì)員工。確保員工獲得質(zhì)量與服務(wù)標(biāo)準(zhǔn)方面的恰當(dāng)培訓(xùn) 備完成全部工作所需的工具與設(shè)備。 制定并達(dá)成質(zhì)量與賓客滿意度目標(biāo)。禮貌、迅速高效地對(duì)所有賓客提出的問題、投訴或要求予以響應(yīng)，確保賓客高度滿意。 根據(jù)下屬專長(zhǎng)和工作表現(xiàn)、安排合適工作崗位，負(fù)責(zé)對(duì)下屬進(jìn)行考核評(píng)估 負(fù)責(zé)指導(dǎo)各崗位工作，做好班組間協(xié)調(diào)工作，及時(shí)解決工作中出現(xiàn)的問題 定期參加市場(chǎng)調(diào)查，合理分析運(yùn)營(yíng)出品的成本 制定本部門的接班人培訓(xùn)計(jì)劃 積極主動(dòng)同財(cái)務(wù)溝通，及時(shí)關(guān)注運(yùn)營(yíng)成本問題 完成上級(jí)領(lǐng)導(dǎo)交代的其他任務(wù)。

【崗位職責(zé)】 1、負(fù)責(zé)餐飲部門的日常運(yùn)營(yíng)管理，確保服務(wù)流程順暢，提升顧客滿意度； 2、監(jiān)督并指導(dǎo)服務(wù)員的工作，包括服務(wù)標(biāo)準(zhǔn)、儀容儀表及工作紀(jì)律； 3、制定并執(zhí)行餐飲服務(wù)標(biāo)準(zhǔn)及操作流程，定期對(duì)員工進(jìn)行培訓(xùn)； 4、協(xié)調(diào)廚房與前廳的工作，確保菜品質(zhì)量及上菜效率； 5、處理顧客投訴及突發(fā)事件，維護(hù)酒店品牌形象； 6、負(fù)責(zé)餐飲物資的管理，包括餐具、布草等，確保合理使用及庫(kù)存充足； 7、定期分析餐飲運(yùn)營(yíng)數(shù)據(jù)，提出改進(jìn)建議，優(yōu)化成本控制； 8、協(xié)助上級(jí)完成餐飲促銷活動(dòng)策劃及執(zhí)行，提升營(yíng)業(yè)額。 【崗位要求】 1、中專及以上學(xué)歷，酒店管理、餐飲服務(wù)或相關(guān)專業(yè)優(yōu)先； 2、具備良好的溝通協(xié)調(diào)能力及團(tuán)隊(duì)管理能力； 3、熟悉餐飲服務(wù)流程及標(biāo)準(zhǔn)，有相關(guān)工作經(jīng)驗(yàn)者優(yōu)先； 4、工作細(xì)致認(rèn)真，責(zé)任心強(qiáng)，能承受一定的工作壓力； 5、具備較強(qiáng)的服務(wù)意識(shí)及顧客導(dǎo)向思維； 6、能適應(yīng)倒班工作制，包括周末及節(jié)假日。

崗位職責(zé) 1 .按照下達(dá)的任務(wù)單，組織西廚制作各種西餐產(chǎn)品。 2.?與客人和內(nèi)部客戶禮貌、友好的交流。 3. 注重質(zhì)量，嚴(yán)格把好西餐制作質(zhì)量關(guān)。 4.?指導(dǎo)廚房幫手，包括廚師、廚房服務(wù)員和管事的工作 5. 提出新品種及推銷方案報(bào)廚師長(zhǎng)審定。 6.?事先準(zhǔn)備服務(wù)所需的食品、飲料、材料和設(shè)備。 7. 根據(jù)員工特點(diǎn)搞好技術(shù)指導(dǎo)和業(yè)務(wù)培訓(xùn)。 8.?按計(jì)劃參加并參與每日例會(huì)及其它會(huì)議。 9.?實(shí)施酒店和部門的規(guī)定、政策和工作程序。 任職要求 1.解決問題和培訓(xùn)的能力。 2.2年相關(guān)工作經(jīng)歷或與正式培訓(xùn)，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。