1.Handle external and internal call.?
接聽內(nèi)外線電話
2.Schedule services for individuals and large groups using spa/salon reservations software system (Spa Soft).?
用spa soft 給客人和團隊做好相關(guān)的預(yù)定
3.Call guests to confirm date, type, time, and preferences for scheduled services.?
打電話跟客人確定預(yù)定信息包括日期，護理類型，時間及喜好等
4.Answer questions about services available in the spa/salon to assist individuals in selecting a service.?
回答客人水療可提供服務(wù)的時間并讓客人選擇正確的護理
5.Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software (Spa Soft).?
通過Spa soft 查找客人的名字來給預(yù)定的客人做簽到
6.Advise providers of last minute changes or additions to schedule (e.g., different service, different guest, cancellation).?
通知理療師臨時到店或突然增加護理的安排（不同的服務(wù)，不同的客人和取消等）
7.Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.?
客人到達(dá)時，為客人提供spa引領(lǐng)服務(wù)，如:更衣室、休息室和茶歇室的使用
8.Continually update the guest reservations/cancellations list by entering information in the reservations software system (e.g., Rio, SpaSoft) throughout the day.?
根據(jù)客人的預(yù)定和取消信息及時更新預(yù)定系統(tǒng)
9.Answer questions about general property information and amenities.?
回答關(guān)于水療的信息和設(shè)施設(shè)備的問題
10.Resolve situations where guest has arrived but provider is missing or late by working with supervisor/manager to find another provider or reschedule the service.?
通過與主管和經(jīng)理的溝通和協(xié)商解決客人到店而沒法提供服務(wù)的問題。
11.Finished spa daily report??
完成水療每日報表
12.Obtain and process guest payments for spa/salon services (e.g., cash, credit cards, gift certificates, master accounts, guest room accounts) using appropriate software (e.g., SpaSoft, Micros, Rio) and provide change as necessary.?
獲取和處理客人支付水療、沙龍服務(wù)的方式，如現(xiàn)金、信用卡、禮券、微信支付，支付寶賬戶、客房賬戶等
13.Count and secure bank at end of shift.?
下班前清點所有的付款
14.Balance, scan, and drop receipts with Accounting.?
找零，辨認(rèn)真假并和會計核對
15.Accept and log cash tips for employees.?
為員工接收和記錄現(xiàn)金小費
16.Promote and sell spa/salon services.?
促銷水療/沙龍的服務(wù)項目
17.Notify Engineering of spa/salon maintenance and repair needs? 填寫所有維修單并跟工程不跟進工程問題
18.Report spa incident ?
報告水療安全事故
19.Ensure that hourly employees are trained on company core ? ? ?values, job roles, responsibilities, and technical and service aspects of the job.?
確保員工都接受公司的核心價值，工作職責(zé)，以及技術(shù)和服務(wù)方面的培訓(xùn)
20.Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction and problem resolution.
運用簡單、有效的方法緩解客人的情緒并解決客人的投訴，確保客人滿意
21.Promote and up-sell all services in an attempt to achieve spa revenue target. Maximize daily utilization and revenues.? ? ? ?
宣傳和推廣所有的服務(wù)，增加產(chǎn)品的銷售量，努力達(dá)到水療的營業(yè)目標(biāo)
22.Provide service providers with an accurate daily schedule throughout shift.?
每個班次要做好日常的工作安排;
23.Successfully? complete the training / certification process.?
按時地完成培訓(xùn)計劃;
24.Review? in-house guest list and be familiar with guest names and room locations.
了解住店客人信息，熟悉客人姓名和房間的位置
25.Ensure all the information inter in report, maximize spa daily revenue.??
確保每天的信息都輸入電腦，最大限度地增加每日的收入
26. Audit spa cash and revenue report?
負(fù)責(zé)收銀的帳目審核
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