梅溪湖英迪格酒店誠招餐廳迎賓，工資范圍3800-4500，根據工作經驗及面試情況確定。 【崗位職責】 1、確保公司的政策和程序，并服從品牌標準。 2、自信地知道食品和飲料菜單內容并能夠詳細地解釋給客人，理解餐飲需求并提供適當的建議。 3、確保餐廳區域每餐段都將按標準設定，這包括擺臺,設置自助餐,所有設備準備好服務,確保你已經被你的主管做了餐前會議。 4、確保自助餐臺的干凈和整潔。 5、確保服務臺保持干凈和整潔。 6、有效地與廚房溝通。 7、參加酒店安排的所有培訓。 【崗位要求】 1、至少一年以上國際品牌餐飲工作經驗，或社會餐飲中餐包廂服務經驗。 2、普通話標準，英文尚可/良好。 3、形象良好。

崗位職責： · 能夠積極的向客人及供應商推薦酒店的服務及設施。 · 在工作過程中能夠做好本職工作，保證自己及其他人的安全。 · 熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。 · 與經理商討，并做到如何提高對客服務意識，達成一致標準并采取相應的行動。 · 可以根據客人不同的國籍推薦菜單上的食品，了解其他餐廳的菜肴，以便向客人推薦。 · 熟悉所有餐廳及酒店其他部門的營業時間，向客人推薦其它具有吸引力的餐廳或場所。 · 遵守服務程序，保證餐廳的各個區域都符合早餐、午餐及晚餐的服務標準。其中包括收銀臺的準備工作，及和廚師交流，餐廳預定的詳細情況。 · 檢查餐廳當天預定，保證員工能夠按照預定準備及正確擺臺，做好相應的準備，并能致電確認預定。 · 確保所有員工提前了解換班的詳細安排。 · 微笑服務，協助顧客就座、掛外套及背包等，并做自我介紹。 · 滿足客人的各項要求，如不能立即回答客人的問題請與經理聯系。 · 確保所有區域與開始用餐時一樣整潔。 · 在生意變化的基礎上調整員工排班，做任何變化要確保餐飲部服務質量及預算。 · 協助上級經理進行就職培訓，及在職培訓。 · 為提高員工的工作技能及自信心，在每個班次的工作之后總結他們的工作表現。 · 確保每個班次的回顧，交接班及例會的召開。 · 完成任何其他合理的職責和被指派的職責。 崗位要求： · 二至四年在四/五星級酒店的相關管理經驗。 · 良好的英語口譯及書寫能力。 · 具有積極合作的精神。以熱心的態度對待所有的工作， 并樂于利用一切機會學習技能以便于改進自己的工作的技巧。 · 具有極強的應變能力。靈活反應并以積極的態面對需求更改的事情，包括任何工作要求的改變的。 · 具有較強的團隊精神，通過合作及對同事工作的支持達到團隊的共同目標。 · 領導技能及培訓技巧。 · 外向性格、可以長時間的工作。

崗位職責 1. 熟知當天訂餐情況，注意記錄賓客的特別活動(如生日慶祝會)，應及時向主管匯報。 2.要熟知菜單、食品配方及其它方面的知識，以向客人推薦各種食品及飲料。 3.清潔并擦亮所有器皿。 4.保持工作場地及餐具室內物品的齊全、干凈、整潔。 5.添加所需的布品及操作設備。 6. 迎接賓客，引導賓客到預訂臺位或賓客滿意的臺位。 7. 客滿時，負責安排好后到的賓客，使賓客樂于等位。 8.根據標準的手冊來完成服務工作。 9.根據餐廳的規定來擺放餐桌。 10.結束服務后，要清理所有的飯菜，并清潔桌面。 崗位要求 1.有從事國際聯號酒店餐飲服務工作經歷。 2.對工作認真踏實，工作態度端正，能吃苦耐勞。 3.有熟練的服務技能技巧和一定的應變能力，能妥善處理服務中出現的一般性問題。 4.工作主動、熱情、認真，責任心較強；身體健康，儀表端正。

【崗位職責】 1、負責餐廳日常服務工作，包括餐前準備、餐中服務及餐后收尾工作 2、按照服務標準為客人提供優質的餐飲服務，確保顧客用餐體驗 3、熟悉菜單內容及酒水知識，能夠為客人提供專業的點餐建議 4、保持餐廳環境整潔，定期檢查餐具擺放及衛生狀況 5、及時處理客人投訴及特殊需求，維護酒店服務形象 6、協助完成每日營業報表及物品盤點工作 7、遵守酒店各項規章制度及服務流程標準 【崗位要求】 1、年齡18-35歲，身體健康，形象端正 2、具備良好的服務意識和團隊協作精神 3、普通話流利，具備基本溝通表達能力 4、能適應早晚班輪班工作制 5、有酒店或餐飲行業工作經驗者優先 6、工作積極主動，責任心強，能承受一定工作壓力

人力資源部實習生 銷售實習生 餐飲部實習生

空缺崗位： 客房部實習生 中餐廳實習生。 西餐廳實習生。 崗位要求 1.有志在酒店行業發展的在校實習生， 2.實習時間要求6個月； 3.熱愛服務行業，具有良好的顧客服務意識、親和力、溝通技巧和團隊合作精神。 其他福利 1.員工住宿：宿舍免費提供一全套床上用品，空調，冰箱，洗衣機，24小時冷熱水，Wifi， 2.員工食堂：免費提供一日四餐（包括夜宵），水果。? 3.免費提供酒店相應的制服。 4.月休8天，8小時工作制，包吃住。

崗位職責 1、以友好、嫻熟的專業水準為客人提供出色的餐飲服務 2、了解并熟知所有食品準備的標準和程序 3、熟悉餐飲知識和餐廳菜單，熟悉酒水知識 4、為客人選擇酒水提供建議并銷售產品 5、吧臺服務及日常準備清潔工作。 6、作好與賓客的溝通及好推銷工作。 7、接收并核查酒水存貨，作好每日的盤點 8、確保客人的需求和合理要求被滿足，不斷尋找機會發展對客服務，匯報客人意見及反饋 9、掌握MICROS收銀系統操作,有信心操作收銀機各種功能，迅速完全正確輸入客人的點單 10、強調保養職責，遵守工作區健康和安全法規、政策和程序 11、完成上級交待的其它任務 12、協助培訓新員工。 崗位要求 1.中專以上學歷，五官端正、熱情開朗大方，服務意識強。 2.具有1年以上調酒經驗，懂得各種酒類知識，掌握花式調酒者優先考慮。 3.熱愛咖啡文化，同時會制作咖啡，有中級以上調酒師技術證書或咖啡師資格者優先。

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

職位描述: 1. 用英語為賓客提供優質的酒水服務。 2. 出品酒水并進行收費酒水的銷售。 3. 吧臺的日常和月盤點，填寫銷售盤點表。 4. 吧臺日常酒水的申領，補充和保管。 5. 吧臺設備、用品的保養使其正常運轉。 6.協助副經理進行部分管理 任職條件: 1.能使用英語進行日常溝通。 2.兩年以上酒水出品經驗，一定的管理經驗 3.良好的酒水知識，熱愛本職工作，有責任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國際自助餐廳 3. 吧臺飲料暢飲 4. 度假村內所有娛樂活動及場地設施免費使用 5. 機場接送服務 6. 工作滿一年往返度假村和住址機票 7. 完善的工作意外傷害保險及社會保險 8. 國際化G.O團隊 9. 擁有登臺演出的機會 10. 每年輪換海外及大中華區度假村工作機會 11. Club Med海外度假村免費房間 12. 快速晉升通道

崗位要求 ? 1）中專以上文化程度，男女不限； 2）年齡要求：18-45歲，一年以上餐飲服務工作經驗； 3）形象氣質佳，待人接物大方得體，有親和力； 4）熱愛餐飲服務工作并能適應餐飲運轉體系； 5）良好的溝通能力及客戶關系維護能力； ? 崗位職責： 1）做好餐前檢查工作； 2）對預定客人及預定信息了如指掌； 3）按照門店SOP對客服務，有較強的服務意識； 4）用餐結束后對場地及用器皿進行送洗清潔； 5）熟練掌握產品知識，服從上級領導工作安排；

崗位職責 1、營運 通過使用歷史數據和預測數據來制定一份可行的部門年度指標。 正確的預計商業需求已確保最有效率的人員配備和食物供給。 制定最有效率的管理者和員工的排班表。 <保證知曉和實施標準操作程序和本地標準操作程序。 定期的回顧和更新運營標準。 任何時候都要保持餐廳的安全和衛生標準。 執行39點衛生設備檢查表，所有部門每月檢查一次。 有責任管理好餐廳的所有財產和設施。 保持每月進行防護維修檢查一次 堅持執行所有的待客原則。 最重要的是，通過自身的榜樣和親自動手去領導和激勵員工。 能預測市場變化并在需要的情況下回顧運營。 對市場競爭者進行分析。 2、人力資源 每季度與人力資源總監一起為下屬經理和主管制定和實行管理培訓計劃。 實行部門的每天15分鐘培訓項目。 負責專業和及時地完成所有員工的表現評估。 負責與餐飲總監一起進行員工管理，包括雇傭、訓誡等。 對每位員工實行“打開大門”的政策。 3、 行政管理 負責餐廳所有的財務和帳單的處理程序。 有責任和財務部和人事部一起，正確地管理每位員工的加班時間和考勤系統。 定期的計劃員工外出活動促進團隊合作精神。 在24小時內用合適的方式回應客人疑問或顧慮。 4、市場推廣 熟悉所有客人的獎勵計劃和關于他們賬目的正確結算程序。 發展和執行計劃以達到餐廳的市場占有率。 >每個季度要熟悉市場上的競爭者并加以分析。 崗位要求 1、3年以上餐飲部工作經驗和至少1年管理崗位經驗 2、具備優秀的專業的餐廳運營知識 3、具備優秀的英語和普通話表達能力

職位描述 Job description 1.確保遵循品牌承諾并始終提供優異的對客服務。 Ensure the delivery of brand promise and provide exceptional guest service at all times. 2.在適當的時候為其他部門的內部客人提供優質服務。 Provide excellent service to internal customers in other departments as appropriate. 3.禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。 Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 4.與客人和同事保持基于良好工作關系的互動接觸。 Maintain positive guest and colleague interactions with good working relationships. 5.記錄客人點菜并及時提供產品和服務，不得無故延誤。 Record the guest order and provide products and services, without undue delay. 6.熟悉并對餐廳菜單和酒單有相當的了解。 Familiar with restaurant menu and wine list. 7.向餐廳領班、主管/副理報告所有困難及問題，以便解決和跟進。 Report all difficulties and problems to captain, supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily. 8.保持所有酒水和客人供應品的標準庫存量。 Ensure par stock level of all items and guest supplies according to hotel requirement. 9.確保根據要求和運作需要做好餐前準備工作。 Ensure well prepare before the meal according to requirement and operation need. 10.清潔并重新擺設餐臺和餐桌。 Ensure that the outlet is kept clean and organized, both at the front as well as the back of house. 11.根據要求準備及服務雞尾酒。 Prepare and serve the cocktail based on the request. 任職要求 Qualifications 1.至少三年大專。 Minimum 3 years’ college education. 2.一年相關經驗或與此相當的教育和相關工作經驗結合的背景。 1 years related experience or an equivalent combination of education and work-related experience.

【崗位職責】 1、檢查每日活動訂單和工作日志對所有活動和臨時更改做到了如指掌。 2、具備基本的中餐和西餐食品知識，了解各種會議等相關擺臺知識。 3、清潔玻璃器皿及銀器做好餐前準備。 4、清理臟餐具到指定區域，活動結束后負責清理相關區域。 5、負責為客人提供用餐服務。 6、具有一定的溝通協調能力，能夠應對一些臨時問題。 【崗位要求】 1、良好的形象，開朗的性格以及吃苦耐勞的精神。 2、良好的餐飲服務經驗。其它同類酒店相同職務至少1年工作經驗。 3、可以長時間在重壓下工作。

崗位職責 根據個人意愿以及具備的技能基礎安排在前廳、客房、餐飲等部門完成崗位相關工作 崗位要求 1.有志在酒店行業發展的實習生； 2.熱愛服務行業，具有良好的顧客服務意識、親和力、溝通技巧和團隊合作精神。

Located in Hunan capital's premier address in Furong District entertainment and business hub, Niccolo Changsha has already become recognized as the epicenter for the city's glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail, and signature dining experiences in a refined, urban environment. Headquartered in Hong Kong, Wharf Hotels is the hotel management company of Marco Polo Hotels and Niccolo Hotels. The company is owned by The Wharf (Holdings) Limited, a Hong Kong-listed group with extensive interests in property, infrastructure, communications, and retail management. Wharf Hotels currently operates 15 hotels in the Asia Pacific region. The Director of Restaurants, Bars & Events shall report directly to Area Hotel Manager and functions as the strategic business leader overseeing all Restaurants, Bars and Events operations of Niccolo Changsha revenues and profitability, quality standards, and customer satisfaction; provides the leadership and strategy to inspire the team to drive business results and enhance the brands. Primary Responsibilities ?Oversee the operations of Niccolo Changsha. ?Responsible for the overall management of the hotels’ Restaurants, Bars, and Events including service and kitchen operations, revenues and profitability, quality improvements, and health and safety. ?As a member of the Executive Committee, develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customers and colleagues. ?Work closely with functional leaders of Restaurants, Bars & Events, and the Kitchen to ensure proper manpower deployment, talent development, reward, and retention are in place. ?Review the operational practice in all areas to ensure compliance with the Group's guidelines, audit requirements as well as legislative requirements. ?Develop and manage budget and forecast to maximize business performance and manpower productivity. ?Coach, support, and drive the team to effectively manage costs whilst providing exceptional service to customers If you are someone... ?Passionate, agile, and meticulous to instigate quality service and revenue growth ?Strong customer focus with a strategic mindset and personifies a contemporary chic ethos ?Able to think boldly outside-the-box with a sharp focus on business results ?Able to attract, motivate, lead, inspire and direct a talented team ?Bold determination and acting with resolve to address? ?Challenges and forge positive change leading to exceptional results ?Excellent communication skills with the ability to customize the message to the audience (guests, colleagues, owner, and other stakeholders) in English and Putonghua Experience ?Minimum 6 years of management working experience in established luxury international hotels with relevant exposure in Restaurants, Bars, and Events ?Proven record in leading functional teams to achieve a business result ?Previous work exposure in China is advantageous ?Working experience in the same position in luxury hotels is a must

【崗位職責】 1、協助餐飲總監負責餐飲部行政管理工作，制定并實施餐飲經營的所有計劃。 2、協助餐飲總監負責實現部門的營業收入指標和利潤指標。 3、具有社會活動能力、組織領導工作能力和實際工作能力，善于調動餐飲部各級管理人員的積極性。 4、與上級一起籌劃和設計菜單，開發當地需求的餐飲產品，制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 5、協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 6、建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 7、上級領導交辦的其他事宜 【崗位要求】 1、2年以上同崗位工作經驗 2、精通本部門的業務知識，熟練掌握中餐、西餐、酒吧的技能及管理技巧。 3、熟悉食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗。 5、具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲部各級管理人員的積極性。

【崗位職責】 1、要熟知菜單、食品配方及其它方面的知識，以向客人推薦各種食品及飲料。 2、清潔并擦亮所有器皿。 3、保持工作場地及餐具室內物品的齊全、干凈、整潔。 4、添加所需的布品及操作設備。 5、從倉庫內領取物品。 6、根據標準的手冊來完成服務工作。 7、根據餐廳的規定來擺放餐桌。 8、結束服務后，要清理所有的飯菜，并清潔桌面。 【崗位要求】 1、對工作認真踏實，工作態度端正，能吃苦耐勞。 2、掌握必需的食品、酒水知識，有一定的西餐服務技能。 3、身體健康，儀表端正。

【崗位職責】 1、確保公司的政策和程序，并服從品牌標準。 2、自信地知道食品和飲料菜單內容并能夠詳細地解釋給客人，理解餐飲需求并提供適當的建議。 3、確保餐廳區域每餐段都將按標準設定，這包括擺臺,設置自助餐,所有設備準備好服務,確保你已經被你的主管做了餐前會議。 4、確保完全了解食品出品，已做更好銷售。 5、完成上級分配的工作。 6、有效地與廚房溝通。 7、徹底了解服務流程，以及必要的團隊合作。 8、和客人和同事禮貌友好。 【崗位要求】 1、至少1年相似職位。 2、溝通能力好。 3、形象好。 4、熱情開朗，有恒心。

SERVICE AND ORGANIZATION ? Guarantee the application of standards and ensure an optimal customer experience ? Apply and enforce the restaurant manager's organization ? Ensure the distribution, use and return of laundry ? Allocate consumables and PMH products ? Alert the restaurant manager about the need for laundry, consumables and PMH ? Check the setting up of tables before/during and after the services ? Control the dressing and decoration of buffets to enhance the value of kitchen services ? Be present during the service and welcome GMs to restaurants ? Supervise the restaurant team during the various stages of the service ? Control the quality, speed, service and clearing of tables during service ? Ensure the promotion of wines on the menu ? Control the execution of the task schedule ? Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS ? Check the application of H.A.C.C.P method and the health and safety rules ? Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams ? Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials ? Transmit to technical services malfunctions and damage observed in restaurants ? Respect and control the application of personal hygiene and clothing rules ? Apply procedures for closing the activity ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers We hope you are ... ? An explorer, available and ready to live in a Club Med resort ? An experienced professional with qualifications ? Enthusiastic about dining services and team management ? A charismatic leader who manages a team of 10 to 30 people ? A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams ? A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) ? An outstanding coach who supervises, unites and develops your teams ? A good salesperson who stimulates additional sales ? A sharp manager who can juggle between orders and stocks ? A caretaker who makes certain of application and respect of health and safety standards

職位描述 Job description 1.在壓力下迅速做出正確的決定;根據充分的信息和分析計算風險;在現有信息的基礎上做出理性，均衡的判斷。 Makes sound decisions quickly under pressure; Takes calculated risks based on adequate information and analysis; Makes rational, balanced judgments based on available information. 2.通過鼓勵和諧，合作和交流創造團隊合作氣氛;通過監督他們的福祉照顧別人;激發對下屬工作的積極態度，勸說別人，調整職位，立即獲得他人的協議和支持;尊重他人的貢獻。 Creates a climate of teamwork by encouraging harmony, co-operation, and communication; Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others; Respects the contributions of others. 3.建立與客戶保持良好客戶關系的關系，并處理所有客人投訴，請求和有關食品，飲料和服務的詢問。 Establish a rapport with guests maintaining good customer relationships and handle all guest complaints, requests, and inquiries on food, beverage, and service. 4.不斷尋求協助餐廳管理大限度地提高收入和利潤的途徑。 Continuously seek ways to assist the Outlet Management to maximize their revenues and profits. 5.確保所有餐廳管理團隊和餐飲部門充分了解市場需求和趨勢，并確保其產品符合要求。 Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements. 6.負責編制年度餐飲部業務計劃，確保分部目標充分滿足酒店的業務目標和同事的需求。 Responsible for preparing the annual RB&E Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of colleagues. 7.指導下屬，以確保生產率達到符合設計標準和標準以及操作手冊的標準。 Directs subordinates to ensure productivity meets standards given following Design Standards and Criteria and the International RB&E Operations Manual. 8.招聘，選拔和發展餐飲部同事，遵循愿意成為多技能和執行多重任務的運營，財務，行政理念。 Recruit, select, and develop RB&E colleagues to work following the operational, financial, administrative philosophies willing to become multi-skilled and perform multi-tasks. 9.與客人保持良好的互動和同事保持良好的工作關系。 Maintains positive guest and colleague interactions with good working relationships. 任職要求 Qualifications 1.大專學歷，高級文憑持有者。行政管理或酒店管理及相關專業。 University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent. 2.至少2年的餐飲部經理的經驗，有開業籌備酒店工作經驗優先。 Minimum 2 years work experience as RB&E Manager; in a large property. A pre-opening experience would be an advantage. 3.出色的運營管理社交能力。 Good operational, administrative, and interpersonal skills.

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關系； 2.協助與酒店的溝通,談判達成合同簽訂； 3.協調合作期間的問題。 任職要求： 1.具備酒店行業資源 2.具備良好的溝通協調能力。

【崗位職責】 1、全面負責中餐廳及宴會的日常運營管理工作，確保服務質量和運營效率達到酒店標準； 2、制定并執行中餐廳及宴會的服務流程、標準和規范，監督員工執行情況； 3、負責宴會活動的策劃、協調與執行，包括菜單設計、場地布置、客戶溝通等，確保活動順利進行； 4、管理中餐廳及宴會的成本控制，包括食材采購、人力調配、設備維護等，優化運營效益； 5、處理客戶投訴及突發事件，及時解決問題，提升客戶滿意度； 6、定期對員工進行培訓與考核，提升團隊專業技能和服務水平； 7、與廚房、銷售、前廳等部門密切協作，確保跨部門工作高效銜接； 8、設計客人和VIP客人的記錄并且維護。? 9、提前意識到缺少服務標準的對客服務并及時制定發展計劃，跟蹤和執行改變。 10、確保遵循酒店的政策方針和品牌標準。 11、完成上級交辦的其他工作任務。?? 【崗位要求】 1、身體健康，形象氣質佳，具備良好的職業素養； 2、3年以上中餐廳或宴會廳管理經驗，熟悉酒店餐飲運營流程及服務標準； 3、具備較強的組織協調能力，能高效統籌大型宴會活動及團隊協作； 4、精通餐飲成本控制、菜單設計及客戶需求分析，有市場敏感度； 5、優秀的溝通能力與應變能力，能妥善處理客戶投訴及突發情況； 6、具備員工培訓及團隊管理經驗，擅長激發團隊積極性； 7、整潔干凈的儀容儀表。

SERVICE AND ORGANIZATION ? Ensure compliance with the customer contract for its service by applying standards for all his services ? Be the guarantor of a joyful environment within his perimeter.  ? Support the creation of innovative and diversified events ? Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department. ? Inform your manager of information from the field, dysfunctions observed in your department ? Propose appropriate solutions. ? Customize customer service without incurring additional costs or changes in the standards defined by the Services Department. ? Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs. ? Adapt the organization according to infrastructures, ? Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary ? Organize and distribute work for the restaurant team. ? To be a force of proposal on the evolution of high-end service in his service. QUALITY / HEALTH AND SAFETY: ? Establish, apply and monitor the application of health and safety standards in his department. ? Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager) ? Ensure the maintenance and preservation of premises and equipment ? Participate in the Health and Safety Unit. ? Ensure good waste management in the service (sorting, collection…) ? Ensure good management of dangerous products in the service (storage, protection equipment…) ? Limit electricity and water consumption  ECONOMIC RESULTS: ? Guarantee the operation of your service within a given framework (budget, performance, staff)  ? Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards. ? Submit monthly economic results to your manager. MANAGEMENT ? Demonstrate leadership ? Adopt a coaching posture in your management ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up ? Be exemplary through his visibility among teams and customers We hope: You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.  You are responsible for the quality and relationships of your team with GMs. Your KPI -Client:Quality of reception and service -Business:Respect for equipment and heritage. Orders management And development of sales -People:Absenteeism rates, Turn over and team development

【崗位職責】 1、全面負責餐廳日常運營管理，包括餐前準備、餐中服務及餐后收尾工作，確保服務流程高效順暢。 2、督導服務員執行標準化服務流程，檢查擺臺、餐具衛生及設備狀態，及時處理突發問題。 3、協助餐廳經理制定排班計劃，合理調配人力，監督員工考勤及儀容儀表規范。 4、定期組織員工技能培訓，提升團隊服務意識、產品知識及應急處理能力。 5、收集并分析客戶反饋，優化服務細節，處理客訴并制定改進方案。 6、協助完成月度物資盤點，控制餐具損耗及低值易耗品成本。7、配合廚房及相關部門協調出餐速度，確保菜品質量與客戶體驗。 【崗位要求】 1、大專及以上學歷，酒店管理、旅游管理或相關專業優先，2年以上星級酒店或連鎖餐飲領班經驗。 2、熟練掌握餐廳服務標準及操作流程，具備宴會服務、VIP接待經驗者優先。 3、具備較強的現場管理能力，能高效協調團隊完成高峰期接待任務。 4、普通話流利，英語基礎溝通能力，熟練使用酒店管理系統及辦公軟件。 5、性格開朗，抗壓能力強，擅長客戶關系維護及危機公關處理。 6、持有餐飲服務相關職業資格證書（如餐廳服務員中級/高級）者優先。