【【崗位職責(zé)】 1、全面負(fù)責(zé)酒店房務(wù)部門的運(yùn)營管理工作，包括前廳部、客房部，確保服務(wù)質(zhì)量和運(yùn)營效率； 2、制定并執(zhí)行房務(wù)部門的年度預(yù)算、工作計(jì)劃及運(yùn)營標(biāo)準(zhǔn)，優(yōu)化工作流程，提升客戶滿意度； 3、監(jiān)督房務(wù)部門的日常運(yùn)營，確保客房清潔、布草管理、設(shè)備維護(hù)等環(huán)節(jié)符合酒店標(biāo)準(zhǔn)； 4、負(fù)責(zé)房務(wù)部門員工的培訓(xùn)、考核及團(tuán)隊(duì)建設(shè)，提升員工專業(yè)素養(yǎng)和服務(wù)水平； 5、處理客戶投訴及突發(fā)事件，及時(shí)解決問題，維護(hù)酒店聲譽(yù)； 6、與其他部門（如銷售、餐飲、工程等）密切協(xié)作，確保酒店整體運(yùn)營順暢； 7、定期分析房務(wù)部門的運(yùn)營數(shù)據(jù)，提出改進(jìn)措施，降低成本并提升收益。 【崗位要求】 1、具備酒店管理或相關(guān)領(lǐng)域的工作經(jīng)驗(yàn)，熟悉房務(wù)部門各環(huán)節(jié)的運(yùn)營管理； 2、優(yōu)秀的領(lǐng)導(dǎo)能力和團(tuán)隊(duì)管理經(jīng)驗(yàn)，能夠有效激勵員工并提升團(tuán)隊(duì)績效； 3、較強(qiáng)的溝通協(xié)調(diào)能力，能夠妥善處理客戶關(guān)系及跨部門協(xié)作； 4、注重細(xì)節(jié)，對服務(wù)品質(zhì)有高標(biāo)準(zhǔn)要求，具備較強(qiáng)的解決問題能力； 5、能夠適應(yīng)高強(qiáng)度工作，具備抗壓能力及靈活應(yīng)變能力； 6、熟練使用酒店管理系統(tǒng)及辦公軟件，具備數(shù)據(jù)分析能力者優(yōu)先。 4、全面負(fù)責(zé)房務(wù)部的運(yùn)營、管理及增加客房利益。 5、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、八年以上工作經(jīng)驗(yàn)，五星級酒店所屬區(qū)域管理經(jīng)驗(yàn)，一年以上所屬職務(wù)經(jīng)驗(yàn)。 2、形象氣質(zhì)良好。 3、至少部門經(jīng)理以上職務(wù)參與過一家五星以上酒店的全程籌備經(jīng)驗(yàn)，具備籌備開業(yè)經(jīng)驗(yàn)。 4、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 5、全面負(fù)責(zé)房務(wù)部的運(yùn)營、管理及使客房利益最大化。 6、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

You will be responsible for?the efficient running of?the division in line with Hyatt International's Corporate Strategies and?brand standards, whilst meeting?employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

崗位概述： 全面負(fù)責(zé)房務(wù)部運(yùn)營，確保客人體驗(yàn)指數(shù)最大化和成本支出最小化。 職責(zé)義務(wù)： 1．為總經(jīng)理提供專業(yè)化建議并能夠高效執(zhí)行和支持幫助完成酒店戰(zhàn)略性目標(biāo)。 2．在保證戰(zhàn)略目標(biāo)質(zhì)量的同時(shí)實(shí)現(xiàn)投入最小化和產(chǎn)出最大化。 3．確保運(yùn)營完成財(cái)務(wù)總體各項(xiàng)目標(biāo)。 4．監(jiān)督并定期回顧部門質(zhì)量標(biāo)準(zhǔn)。 5．協(xié)調(diào)房務(wù)部各部門的項(xiàng)目。 6．遵循酒店預(yù)算、營運(yùn)預(yù)測并參照地方法律法規(guī)，合理準(zhǔn)備安排員工工作時(shí)間和年休假。 7．督促客人調(diào)查問卷和賓客體驗(yàn)指數(shù)并明確不足與補(bǔ)救服務(wù)措施。 8．控制監(jiān)督房間狀態(tài)、房型和出租率。 9．確保培訓(xùn)體系的完善有效執(zhí)行，并確保所有員工具備高效有效完成工作必備的工作技能技巧。 10．承擔(dān)保持外觀規(guī)范的整體責(zé)任，確保各項(xiàng)設(shè)施和設(shè)備的清潔，正常運(yùn)轉(zhuǎn)，并得到妥善維護(hù)。 11．迅速敏捷的對客人抱怨和要求作出反應(yīng)。 12．每年定期完成更新房務(wù)部工作標(biāo)準(zhǔn)和程序。 13．檢查VIP房間和套房，保證房間設(shè)備實(shí)施和布置完好有效。 14． 參與準(zhǔn)備酒店戰(zhàn)略運(yùn)營計(jì)劃的制定。 15．每月準(zhǔn)備預(yù)測報(bào)告并召開綜合性部門會議，內(nèi)容包括對需要特別處理和提供詳細(xì)信息的程序及活動的總結(jié)。 16.保持團(tuán)隊(duì)的良性發(fā)展和人員穩(wěn)定性，創(chuàng)造團(tuán)隊(duì)間的協(xié)作和良好溝通，團(tuán)隊(duì)的建設(shè)和發(fā)展 17. 酒店管理層制定的其他運(yùn)營要求

【崗位概述】 負(fù)責(zé)房務(wù)部短期和長期的規(guī)劃以及日常運(yùn)作的管理。作為酒店的執(zhí)行委員會成員之一參與酒店的運(yùn)營管理。 【崗位要求】 1. 至少5年在奢華品牌酒店房務(wù)部管理崗任職經(jīng)驗(yàn) 2. 至少1年以上房務(wù)部總監(jiān)任職經(jīng)驗(yàn) 2. 流利的中英文溝通能力 3. 有大型酒店運(yùn)營經(jīng)驗(yàn)優(yōu)先 4. 優(yōu)秀的團(tuán)隊(duì)合作和管理能力

Job Description -?To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. -?Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. -?Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue. -?Prepares and regularly updates Rooms Departmental Budget in close cooperation with the General Manager and Director of Finance, ensuring targets are met and costs are effectively controlled. -?Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. -?Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Qualification - High standards of personal presentation & grooming. -?Proficient in English listening, speaking, reading and writing. -?At least 2 years of experience in the same position in a luxury brand hotel.

POSITION PURPOSE 職位目標(biāo) Director of Rooms is responsible for ensuring hotel provides the highest level of guest service and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. 房務(wù)總監(jiān)負(fù)責(zé)確保房務(wù)部部所有同事都按照服務(wù)標(biāo)準(zhǔn)與程序?yàn)榭腿颂峁┳顑?yōu)質(zhì)的服務(wù)。并通過持續(xù)地關(guān)注與指導(dǎo)，確保酒店的戰(zhàn)略方針及遠(yuǎn)景規(guī)劃在房務(wù)部的工作范圍內(nèi)得以實(shí)現(xiàn)。同時(shí)，房務(wù)總監(jiān)也將根據(jù)需求為酒店整體的運(yùn)營策略提供資源和協(xié)助。 ? KEY ROLES & RESPONSIBILITIES 關(guān)鍵角色和職責(zé) Manage the Daily Rooms Operations 管理房務(wù)部日常運(yùn)營 ·Communicate management (Front Office, Butler, Housekeeping, SPA & Recreation, and Engineering) strategy and targets to department heads and line talent and lead the team to achieve the goal(s). 與各部門經(jīng)理（前廳部、管家部、客房部、水療和康樂部、工程部）及第一線人才傳達(dá)管理戰(zhàn)略及任務(wù)，并帶領(lǐng)整個(gè)房務(wù)部團(tuán)隊(duì)達(dá)到目標(biāo)。 ·Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction. 管理房務(wù)部所有運(yùn)營任務(wù)以及與之相關(guān)的委派與跟進(jìn)，以確保運(yùn)營順暢和客人滿意。 ·Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits. 與收益管理和銷售團(tuán)隊(duì)協(xié)作，最大化酒店入住率、收入和利潤。 ·Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, S&M etc., arrange Front Office Manager/Head Butler/Executive Housekeeper to check and follow up the guest require to be completed; to check the VIP rooms daily as well. 每日梳理客人預(yù)抵及在店客人信息，與本部門及其他部門如餐飲部、市場銷售部等分享；安排前廳部經(jīng)理、首席管家或行政管家檢查跟進(jìn)客人的要求是否得到落實(shí)；并親自對重要客人的房間進(jìn)行日常檢查。 ·Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers. 進(jìn)行每日巡視以確保質(zhì)量標(biāo)準(zhǔn)、衛(wèi)生標(biāo)準(zhǔn)及所有房務(wù)部的政策與程序在前場和后場區(qū)域都被遵守和執(zhí)行，并在發(fā)現(xiàn)安全隱患時(shí)采取行動并通知危機(jī)處置團(tuán)隊(duì)。 ·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. 參與部門日常運(yùn)營，以確保客人或同事的問題能夠在最短的時(shí)間內(nèi)以專業(yè)的方式得以解決。 ·Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan. 管理和控制運(yùn)營設(shè)備及物資儲存數(shù)量的盤點(diǎn)，進(jìn)行計(jì)劃性采購。 ·Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. 參與每周的視察確保各項(xiàng)設(shè)施的運(yùn)行狀態(tài)與定期維護(hù)計(jì)劃相符合，并管理好固定資產(chǎn)。 ·Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues. 堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；同時(shí)確保所有同事都熟悉了解并掌握安全及緊急程序。 ·Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 確保由當(dāng)?shù)貓?zhí)法部門所要求的全部事項(xiàng)都被嚴(yán)格遵守并實(shí)行。 ·Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%. 確保《食品安全與衛(wèi)生標(biāo)準(zhǔn)》和所有信息安全標(biāo)準(zhǔn)在房務(wù)部被百分之百的執(zhí)行。 ? Provide Guests’ Experience that Exceed Guests’ Expectations 為客人帶來超越期待的入住體驗(yàn) ·Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them. 系統(tǒng)化賓客認(rèn)知流程以確保對賓客尤其是對常客的認(rèn)知度，同時(shí)保證貴賓得到特殊關(guān)注；經(jīng)常性的拜訪長住客和常客，與客人建立良好的關(guān)系。 ·Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team. 尋求各個(gè)渠道上關(guān)于客人滿意度的反饋，并根據(jù)我們的使命宣言和人才賦權(quán)的理念來解決問題，并在之后對客人提出的意見或表揚(yáng)及時(shí)與團(tuán)隊(duì)成員進(jìn)行案例分享。 ·Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery. 系統(tǒng)化內(nèi)部溝通渠道，以確保客人需求被準(zhǔn)確并高效地滿足。 ·Full utilization of PMS/Royal Service Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience. 充分利用各類酒店管理系統(tǒng)和軟件進(jìn)行大數(shù)據(jù)分析以改進(jìn)提高賓客體驗(yàn)。 ·Sets short term and long term measurable objectives to continually improve service levels. 為部門設(shè)置時(shí)效性不同的、可衡量的標(biāo)準(zhǔn)，以達(dá)到提升服務(wù)水準(zhǔn)的目的。 ·To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services. 有效督導(dǎo)管理房務(wù)部人員及培訓(xùn)以確保客人得到最快捷、滿意的服務(wù)。 ·Liaison between all sub-departments and rest of hotel effective for guest experience. 在房務(wù)部與酒店其他部門之間有效的溝通來提高賓客體驗(yàn)。 ·Focuses on the stay experience for ALL members. 致力于提升雅高會員的入住體驗(yàn)。 ? Management and leadership of the Front Office Team 管理及領(lǐng)導(dǎo)房務(wù)部團(tuán)隊(duì) ·Make sure Rooms Division complete Division/Department Target and support hotel target on GOP, LQA, EHC, EES and CR. 確保房務(wù)部門完成并協(xié)助酒店完成經(jīng)營毛利潤、賓客體驗(yàn)質(zhì)量，衛(wèi)生審計(jì), 員工滿意度和企業(yè)社會責(zé)任目標(biāo)值。 ·Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.? Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 為所有同事創(chuàng)造出一個(gè)可以完成工作任務(wù)并在品牌內(nèi)得到提升與發(fā)展的工作環(huán)境。通過積極參與運(yùn)營以及對同事的支持與發(fā)展來建立一個(gè)持續(xù)進(jìn)步的團(tuán)隊(duì)。 ·Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction. 指引并激勵房務(wù)團(tuán)隊(duì)，與團(tuán)隊(duì)建立實(shí)時(shí)的溝通，并且對人才滿意度負(fù)責(zé)。 ·Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting. 通過協(xié)作與授權(quán)相結(jié)合的領(lǐng)導(dǎo)方式，與定期召開部門會議的方法相結(jié)合，確保房務(wù)部保持始終如一的服務(wù)質(zhì)量。 ·Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 在保證服務(wù)質(zhì)量的同時(shí)，通過對各分部門排班的管控以達(dá)到效率最大化的目的。 ·Drafts and evaluate work flows to improve and optimize organization. 對工作流程進(jìn)行制定和評估以達(dá)到優(yōu)化提升的目的。 ·Recruit, induct and train a Rooms team who are competent and confident to exceed guest expectations. 招聘、任命和培訓(xùn)出一個(gè)可勝任且有信心超越客人期待的房務(wù)部團(tuán)隊(duì)。 ·Creates career development plans for all talents who are either part of the Talent Pool or High Potentials. 為團(tuán)隊(duì)中的高潛力人才創(chuàng)建職業(yè)發(fā)展規(guī)劃。 ·Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles. 以輔導(dǎo)的方式，通過績效評估系統(tǒng)來認(rèn)知和發(fā)展人才。 ·Carry out disciplinary actions in line with hotel procedures. 按照酒店規(guī)章制度對不合適的行為采取相應(yīng)措施。 ? Involvement as a Member of the Executive Committee 酒店行政委員會職能 ·Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. 參與策略計(jì)劃、市場計(jì)劃，預(yù)算和目標(biāo)計(jì)劃的準(zhǔn)備、實(shí)施和推進(jìn)，確保持續(xù)的最佳的客戶滿意度、銷售潛力和利潤。 ·Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss. 參與收入預(yù)算和人員預(yù)算的制定，關(guān)注收入并對部門損益負(fù)責(zé)。 ·Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed. 關(guān)注酒店行業(yè)目前和將來的發(fā)展趨勢、應(yīng)用實(shí)踐和系統(tǒng)使用，確保既定的競爭計(jì)劃的實(shí)施。 ·Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices. 通過參與收益管理相關(guān)會議，以及支持并執(zhí)行收益管理戰(zhàn)略規(guī)劃及策略，以達(dá)到客房收入最大化的目的。 ·Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts. 參與月度財(cái)務(wù)相關(guān)會議，關(guān)注賬目信息，以確保所有財(cái)務(wù)制度在部門內(nèi)被嚴(yán)格執(zhí)行。 ·Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 通過監(jiān)督管控人工成本與入住率之間的差異來最大化勞動生產(chǎn)率。 ·Ensure cleanliness and appearance of all guest related areas. 確保所有對客區(qū)域的清潔和外觀符合品牌標(biāo)準(zhǔn)。 ·Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises. 與衛(wèi)生經(jīng)理協(xié)調(diào)安排房務(wù)部月度衛(wèi)生檢查，收集缺陷報(bào)告并提交行動計(jì)劃，以確保食品衛(wèi)生安全標(biāo)準(zhǔn)被嚴(yán)格地執(zhí)行和落實(shí)。 ·Ensures clear communications with all other department heads. 確保與酒店各部門經(jīng)理/總監(jiān)之間的溝通順暢。 ·Participate in hotel’s Executive on Duty program (if needed). 參與酒店的行政值班（如需）。 ? PERSONAL ATTRIBUTES 個(gè)人品質(zhì) ·Strong organizational & leadership skills 優(yōu)秀的組織能力和領(lǐng)導(dǎo)能力 ·Analytical skills a must combined with creativity and initiative 結(jié)合了創(chuàng)造性和主動性的分析能力 ·Excellent interpersonal & communication skills 優(yōu)秀的人際關(guān)系和溝通能力 ·Highly organized, quality and results oriented person 極具計(jì)劃性，并以質(zhì)量和結(jié)果為導(dǎo)向 ·A passion for perfection 追求完美 ·Service oriented with an eye for details 以服務(wù)為導(dǎo)向的敏銳洞察力 ·Confidently able to resolve problems and make decisions 自信的解決問題與決策的能力 ·Good presentation and influencing skills 優(yōu)秀的表達(dá)和影響力 ·Adaptable and flexible and able to embrace and respond to change effectively 適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對變化 ·Effective management style, hands-on and approachable 有效的管理風(fēng)格，親力親為，平易近人 ·Proven effective development of others, great motivator 善于發(fā)展他人及卓越的激勵能力 ? QUALIFICATIONS 任職資格 ·Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management. 酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W(xué)歷，并在國際奢華酒店管理方面進(jìn)行過良好的培訓(xùn)和教育 ·Minimum five (5) years relevant experience in a managerial position of Front Office/Housekeeping or minimum three (3) years relevant experience in a similar position of Rooms Division in a renown international hotel brand 在知名國際酒店內(nèi)從事至少五年前廳/客房管理崗位或至少三年房務(wù)部類似崗位的經(jīng)驗(yàn) ·Bilingual in Mandarin and English 優(yōu)秀的中英文聽說讀寫能力 ·PMS?& Office software knowledge 熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件 ·Budgeting?and P&L experiences 熟悉預(yù)算制定和管控?fù)p益 ·Understanding?of Revenue Management processes 了解收益管理 ·How to manage guest experience, understands and can use reporting RPS, etc. 了解如何管理賓客體驗(yàn)系統(tǒng)，并可熟練使用報(bào)表工具對其進(jìn)行分析

You will be responsible for?the efficient running of?the division in line with Hyatt International's Corporate Strategies and?brand standards, whilst meeting?employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

·????????監(jiān)督并抽查部門的工作質(zhì)量。 ·????????確保客人的偏好都被記錄在數(shù)據(jù)庫中，并且讓一線員工知曉。 ·????????開發(fā)并實(shí)施客人認(rèn)可計(jì)劃。 ·????????在前廳部經(jīng)理的協(xié)助下，制定策略，并加強(qiáng)對客人的認(rèn)可。 ·????????言行一致，成為對客服務(wù)中的榜樣。 ·????????認(rèn)可為客人提供出色服務(wù)的團(tuán)隊(duì)成員。 ·????????經(jīng)常與客人互動，并盡力滿足客人的要求。 ·????????有效的利用客史記錄，并持續(xù)性的滿足客人的喜好。 ·????????與客人保持良好的關(guān)系。 ·????????有效并及時(shí)的回復(fù)客人的投訴。 ·????????始終滿足并超越客戶的期望。 ·????????確保前廳和客房所有的設(shè)施都運(yùn)轉(zhuǎn)良好。 ·????????確保標(biāo)準(zhǔn)被不斷的改進(jìn)和執(zhí)行。 ·????????定期進(jìn)行質(zhì)量檢查。 ·????????確保所有的分部門經(jīng)理都能夠有效的與各自部門的員工溝通SALT的結(jié)果。 ·????????充分了解酒店的各類套餐和促銷活動。 ·????????與商務(wù)發(fā)展部配合，提高客人的忠誠度。 ·????????提高團(tuán)隊(duì)成員在營銷方面的能力和知識儲備。 ·????????開發(fā)提升收益的新渠道。 ·????????積極有效的面試新員工。 ·????????在錄用新員工時(shí)，不但要注重技能，也同樣要關(guān)注工作態(tài)度和熱情。 ·????????實(shí)施并管理部門的結(jié)構(gòu)化培訓(xùn)項(xiàng)目。 ·????????協(xié)助和支持部門培訓(xùn)協(xié)調(diào)員的工作。 ·????????根據(jù)部門的需要并實(shí)施培訓(xùn)。 ·????????分析部門內(nèi)每位經(jīng)理和團(tuán)隊(duì)成員的職業(yè)發(fā)展目標(biāo)。 ·????????為團(tuán)隊(duì)成員制定繼任計(jì)劃，以實(shí)現(xiàn)他們的職業(yè)目標(biāo)。 ·????????定期與團(tuán)隊(duì)成員進(jìn)行績效評估。 ·????????在公平和客觀的基礎(chǔ)上評估團(tuán)隊(duì)成員的表現(xiàn)。 ·????????隨時(shí)提供誠實(shí)可靠的反饋。 ·????????在有限的時(shí)間內(nèi)，采取適當(dāng)?shù)拇胧﹣硖岣邎F(tuán)隊(duì)成員的工作表現(xiàn)。 ·????????制定具有挑戰(zhàn)性、可實(shí)現(xiàn)的目標(biāo)。 ·????????創(chuàng)造一個(gè)容和的工作環(huán)境。 ·????????確保工作環(huán)境遠(yuǎn)離消極的影響。 ·????????促進(jìn)和發(fā)展團(tuán)隊(duì)合作。 ·????????采取措施消除潛在的問題。 ·????????利用所有可用的溝通工具和渠道及時(shí)的向團(tuán)隊(duì)成員傳遞信息。 ·????????確保信息的完整性和準(zhǔn)確性。 ·????????在整個(gè)部門建立開放的，暢所欲言的氛圍。 ·????????讓團(tuán)隊(duì)成員參與決策過程。 ·????????支持并鼓勵授權(quán)。 ·????????抽查客房及服務(wù)標(biāo)準(zhǔn)。 ·????????采取適當(dāng)?shù)男袆尤バ拚e(cuò)誤。 ·????????協(xié)調(diào)部門和部門間的協(xié)作，確保高質(zhì)量的服務(wù)。 ·????????鼓勵團(tuán)隊(duì)成員提出創(chuàng)新理念。 ·????????利用與團(tuán)隊(duì)成員的每一次互動，作為指導(dǎo)和提高績效的機(jī)會。 ·????????有效的傾聽并幫助團(tuán)隊(duì)成員解決問題。 ·????????對部門目標(biāo)和成果表現(xiàn)出積極、熱情的態(tài)度。 ·????????根據(jù)預(yù)算和預(yù)測，在部門內(nèi)保持高水平的生產(chǎn)力和更高的利潤。 ·????????能夠使用行業(yè)內(nèi)所有可用的通訊媒介。 ·????????不斷的回顧和更新安全程序。 ·????????確保應(yīng)急程序在需要時(shí)可以隨時(shí)啟動。 ·????????絕對不在安全問題上妥協(xié)。 ·????????與整個(gè)團(tuán)隊(duì)溝通預(yù)算目標(biāo)。 ·????????檢查所有預(yù)算和預(yù)測的準(zhǔn)確性和及時(shí)性。 ·????????參與本部門涉及的采購決策。 ·????????參與損益會、收益會、日常運(yùn)營會議及信貸會議。 ·????????確保所有的報(bào)表能夠按時(shí)提交。 ·????????確保在工作場所能夠執(zhí)行環(huán)保措施。 ·????????留意部門的最佳實(shí)踐方案。 ·????????可以識別潛在的火災(zāi)危險(xiǎn)并了解如何預(yù)防工作區(qū)域的火災(zāi)事件。 ·????????掌握消防應(yīng)急程序并可以在緊急疏散時(shí)起到指揮帶頭作用。 ·????????對客房樓層、公共區(qū)域及其它設(shè)備設(shè)施進(jìn)行質(zhì)量檢查。 ·????????根據(jù)酒店及希爾頓集團(tuán)標(biāo)準(zhǔn)保持個(gè)人形象。 ·????????堅(jiān)持酒店安全制度、緊急情況處理規(guī)定和程序。 ·????????房務(wù)部供應(yīng)商管理，包括價(jià)格洽談、合同簽署、日常管理等。 ·????????管理部門內(nèi)的實(shí)習(xí)生。 ·????????OTA及社交媒體的客評管理，提升酒店口碑。 ·????????負(fù)責(zé)前廳部的增銷計(jì)劃（Upselling），為酒店增加收益。 ·????????負(fù)責(zé)管理酒店維保計(jì)劃，保持硬件的良好狀態(tài)。 ·????????負(fù)責(zé)集團(tuán)品牌審計(jì)及其他與房務(wù)部有關(guān)的標(biāo)準(zhǔn)審查。 ·????????負(fù)責(zé)協(xié)調(diào)酒店自查計(jì)劃并跟進(jìn)問題整改工作。 ·????????如有必要 ，該部門有權(quán)更改或補(bǔ)充該職位描述。 ·????????完成任何其他合理的職責(zé)和被指派的職責(zé)。

作為房務(wù)部的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)。負(fù)責(zé)集團(tuán)旗下酒店前廳，客房及其他相關(guān)的經(jīng)營部門質(zhì)量的規(guī)劃、開發(fā)、實(shí)施和評估。該職位與直接下屬一起制定和實(shí)施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計(jì)劃的實(shí)施。確保部門運(yùn)營符合品牌標(biāo)準(zhǔn)，滿足客戶需求，確保員工滿意度，專注于增加收入并最大化部門的財(cái)務(wù)績效。制定和實(shí)施酒店整體戰(zhàn)略，提供產(chǎn)品和服務(wù)，以滿足或超越品牌目標(biāo)客戶和員工的需求和期望，并為業(yè)主和公司提供投資回報(bào)。遵守公司的政策和程序。 As the strategic business leader of the Housekeeping Department. Responsible for the planning, development, implementation and evaluation of the quality of the Group's hotel front office, rooms and other related business departments. This position works with direct reports to develop and implement departmental strategies and ensure the implementation of brand service strategies and brand initiatives. Ensure department operations meet brand standards, meet customer needs, ensure employee satisfaction, focus on increasing revenue and maximize the department's financial performance. Develop and implement the overall hotel strategy to provide products and services that meet or exceed the needs and expectations of the brand's target customers and employees, and provide a return on investment for the owner and the company. Comply with company policies and procedures. 職責(zé)義務(wù)： Duties & Responsibilities: 1.作為房務(wù)部運(yùn)營的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)者。 職責(zé)范圍包括前廳、商務(wù)中心、水療健身和客房服務(wù)。 As a strategic business leader for room operations. Responsibilities include front office, business center, spa fitness and room service. 2.與直接下屬（部門經(jīng)理）合作，制定和實(shí)施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計(jì)劃的實(shí)施。 該職位確保客房運(yùn)營符合品牌標(biāo)準(zhǔn)，以客戶需求為目標(biāo)，確保員工滿意度，專注于增加收入，并最大限度地提高部門的財(cái)務(wù)績效。 Work with direct reports (department managers) to develop and implement department strategies and ensure the implementation of brand service strategies and brand plans. This position ensures that room operations meet brand standards, target customer needs, ensure employee satisfaction, focus on increasing revenue, and maximize the department's financial performance. 3.制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 ?Develop and implement the operation plan and budget plan of the room department. 4.優(yōu)化房務(wù)部的管理體系，下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)。 Optimized the management system of the room department and issued the operation management objectives of the Room department. 5.全面控制部門的管理費(fèi)用、固定費(fèi)用和變動費(fèi)用，節(jié)約開支。 Comprehensively control the department's administrative expenses, fixed expenses and variable expenses to save expenses. 6.定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 Regularly consult the work diaries and weekly summary reports of all departments, supervise the work progress of all departments, timely find problems, correct deviations, and deal with them. 7.對本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 Responsible for the safety, fire and health work of the department, and timely grasp the new norms and regulations. Implement various preventive work according to local conditions. 8.熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 Familiar with the business management and administrative management knowledge within the business scope of the department, and understand the laws and regulations related to business, hotel and other operations. 專業(yè)知識技能： Job Knowledge / Skill: 1.大專（含）以上學(xué)歷，酒店管理、企業(yè)管理等相關(guān)專業(yè)。 College degree or above, major in hotel management, business management, etc. 2.10年以上前廳部、客房部或市場銷售管理運(yùn)營或相關(guān)專業(yè)領(lǐng)域的工作經(jīng)驗(yàn)。 10 years or more working experience in front office, housekeeping or sales management or related field. 3.具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。 Have good communication skills and ability to communicate with customers, as well as advanced innovation consciousness, marketing ideas and rich experience in room management. 4.適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對變化。 Adaptable, flexible and able to accept and cope with changes effectively. 5.優(yōu)秀的中英文聽說讀寫能力。 Excellent listening, speaking, reading and writing skills in Chinese and English. 6.熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件。 Familiar with Opera hotel management system and various office software.

有萬豪集團(tuán)工作經(jīng)驗(yàn) 有奢華酒店品牌相關(guān)工作經(jīng)驗(yàn)者優(yōu)先考慮 制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo).全面控制部門的管理費(fèi)用、固定費(fèi)用和變動費(fèi)用，節(jié)約開支。 定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 對本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作

崗位職責(zé)： 1、負(fù)責(zé)制定房務(wù)部門運(yùn)營指標(biāo)，嚴(yán)控房務(wù)部運(yùn)營成本，完成每月業(yè)績指標(biāo)。 2、督促指導(dǎo)房務(wù)部管理人員責(zé)任制，落實(shí)各項(xiàng)工作政策，方針，計(jì)劃。 3、負(fù)責(zé)協(xié)調(diào)部門內(nèi)外部的工作，做好溝通及安排。 4、對部門提出合理的管理制度和服務(wù)流程，保證服務(wù)質(zhì)量；維護(hù)酒店良好的聲譽(yù)及樹立酒店形象，?提高賓客體驗(yàn)滿意度。 5、負(fù)責(zé)重要賓客的接待工作；并處理各類投訴，消除不利影響。 6、?每日批閱所屬各分部工作日志及工作匯報(bào)；及時(shí)發(fā)現(xiàn)問題，并做出處理。 7、每周組織一次房務(wù)部例會，總結(jié)日常工作；并對典型案例進(jìn)行分析及培訓(xùn)。 8、確保客房房間狀態(tài)保持真實(shí)性及準(zhǔn)確性，并根據(jù)酒店實(shí)時(shí)情況準(zhǔn)確地提供各項(xiàng)報(bào)告、報(bào)表及數(shù)據(jù)。 9、不斷尋求新的操作規(guī)程、工作方法和有關(guān)規(guī)定以提高部門的競爭力、營業(yè)收入及服務(wù)水準(zhǔn)。? 10、制定各分部操作程序，明確各分部的工作目標(biāo)與要求、并檢查、指導(dǎo)各分部的日常工作。 11、參與制定計(jì)劃，并協(xié)助落實(shí)接待由酒店組織的宴會或其他活動。 12、組織和督導(dǎo)客房、公共區(qū)域及物業(yè)區(qū)域的清潔、維修保養(yǎng)計(jì)劃的執(zhí)行。 崗位要求： 1、大專及以上學(xué)歷，有聯(lián)號工作經(jīng)驗(yàn)優(yōu)先；? 2、星級酒店同等崗位5年以上工作經(jīng)驗(yàn)； 3、熟悉房務(wù)部的工作流程及相關(guān)的專業(yè)知識； 4、具有很強(qiáng)的組織能力，管理能力，協(xié)調(diào)能力，領(lǐng)導(dǎo)能力及銷售能力。

確保房務(wù)部保持正常高效率的運(yùn)營面貌,并且保持下屬各部門能夠按照酒店品牌標(biāo)準(zhǔn)和酒店的服務(wù)特性. To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. 定期召開整個(gè)部門的溝通會議并確保部門的例會和會議的有效性和必要性 Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 禮貌且高效地處理所有內(nèi)部及外部客人的投訴及要求，并跟進(jìn)確保問題圓滿解決 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 確保每個(gè)收入部門（例如：客房、電話、客衣服務(wù)）的運(yùn)作能通過升級銷售，定價(jià)策略和合理的收益管理，做到收入和利潤的最大化，同時(shí)確保實(shí)現(xiàn)酒店品牌的承諾 Ensures that each revenues generating department (e.g. Rooms, Telephone, and Guest Laundry) is operated in line with maximizing revenues and profit through up-selling, pricing activities and proper yield management, while delivering onthe brand promise. 協(xié)助準(zhǔn)備，使用并且更新年度市場營銷計(jì)劃，必要時(shí)按部門明細(xì)分析 Assists in prepare, utilizes and updates an Annual Marketing Plan, broken down as necessary by division and/or department. 協(xié)助問候常住客及貴賓，確保恰當(dāng)?shù)靥幚硭麄兊念A(yù)定，房間分配及登記入住 Assists in greeting regular and VIP guests as appropriate, ensures the proper handling of all of their reservations, room assignments and check-inexperience.

工作地全國 JOB REQUIREMENTS: 1.Minimum ten (10) years experience in Rooms functions, at least five (5) years of which must be in a managerial position in a 4 or 5-star hotel managed by overseas hotel management company. 2.Create courteous, friendly, professional work environment. 3.Experience communicating, training, and managing multi-lingual staffs. 4.Instill a guest service attitude in all employees. 5.Solid experience in management of Front Office, Housekeeping, Security. 6.Strong yield management skills and ability to instill those in others. 7.Fluency in English spoken and written.

優(yōu)化房務(wù)部的管理體系，下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、5年以上，五星級酒店所屬區(qū)域管理經(jīng)驗(yàn)，前廳部及奢華品牌經(jīng)驗(yàn)者優(yōu)先。 2、形象氣質(zhì)良好。 3、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 4、協(xié)助房務(wù)總監(jiān)負(fù)責(zé)房務(wù)部的運(yùn)營、管理。 6、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

We are looking for a?Rooms Manager?with following duties and requirements: 我們在尋找一位具備以下特質(zhì)，并可獨(dú)立承擔(dān)相應(yīng)崗位職責(zé)的房務(wù)經(jīng)理人選： As a Rooms Manager,?we rely on you to: 作為酒店房務(wù)經(jīng)理，需承擔(dān)以下主要工作職責(zé)： 1、Oversee daily operations of front office, housekeeping, fitness center & spa, ensuring smooth and efficient service processes across all rooms division departments. ? 統(tǒng)籌前廳、客房、健身中心&水療等房務(wù)板塊日常運(yùn)營，確保服務(wù)流程順暢高效。 2、Develop service standards and operational guidelines for the rooms division, monitor implementation, and drive continuous optimization. ? 制定房務(wù)部服務(wù)標(biāo)準(zhǔn)與操作規(guī)范，監(jiān)督執(zhí)行并持續(xù)優(yōu)化。 3、Manage staff scheduling, training, and performance evaluation for the rooms division team to enhance their professionalism and service awareness. ? 管理房務(wù)團(tuán)隊(duì)排班、培訓(xùn)及績效，提升員工專業(yè)能力與服務(wù)意識。 4、Monitor room cleanliness and facility functionality, coordinate with the engineering department for timely maintenance and repairs. ? 監(jiān)控客房清潔質(zhì)量、設(shè)施完好度，協(xié)調(diào)工程部門及時(shí)處理維修需求。 5、Address guest complaints and special requests related to rooms division services, ensuring high guest satisfaction. ? 處理賓客對房務(wù)服務(wù)的投訴與特殊需求，保障賓客滿意度。 6、Control operational costs of the rooms division, including material consumption and staffing, to align with budget targets. ? 控制房務(wù)部運(yùn)營成本，包括物料消耗、人力配置等，確保符合預(yù)算。 7、Collaborate with sales, F&B, and other departments to support hotel events and guest reception arrangements. ? 與銷售、餐飲等部門協(xié)作，配合酒店大型活動及接待安排。 8、Regularly review rooms division operational data, propose improvement plans, and enhance overall department efficiency. ? 定期復(fù)盤房務(wù)運(yùn)營數(shù)據(jù)，提出改進(jìn)方案，提升部門整體效能。 We are looking someone who: 我們尋找的人選需具備： 1、College degree or above in hotel management or related fields. ? 酒店管理或相關(guān)專業(yè)專科及以上學(xué)歷。 2、Minimum 5 years of experience in hotel front office division, with at least 2 years in a managerial role. ? 至少5年酒店前廳部工作經(jīng)驗(yàn)，其中不少于2年管理崗位經(jīng)驗(yàn)。 3、Familiar with front office, housekeeping, and recreation facility operations, as well as hotel systems. ? 熟悉前廳、客房及康樂設(shè)施運(yùn)營流程，熟練操作酒店系統(tǒng)。 4、Strong leadership and team management skills, with the ability to motivate staff and improve service quality. ? 具備出色的領(lǐng)導(dǎo)與團(tuán)隊(duì)管理能力，能有效激勵員工并提升服務(wù)質(zhì)量。 5、Excellent communication and problem-solving abilities, capable of handling complex guest issues and emergencies. ? 擁有優(yōu)秀的溝通能力與問題解決能力，可妥善處理復(fù)雜賓客問題及突發(fā)事件。 6、Proficient in cost control and operational analysis. ? 精通成本控制與運(yùn)營分析。 7、Fluent in English (both verbal and written). ? 英語聽說讀寫流利。 If you are the right person, what are you waiting for? Click the apply button now! 如果您就是合適的人選，那還等什么？馬上點(diǎn)擊申請按鈕吧！

Supervises the overall activities of Front Office, Housekeeping.監(jiān)管前廳部、客房部。 Provide a professional, advisory and executive support service to the General Manager to assist in meeting the strategic goals of the establishment.為總經(jīng)理提供專業(yè)的經(jīng)營服務(wù)概念的指導(dǎo)支持，建立戰(zhàn)略目標(biāo)。 Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition.監(jiān)督部門人員，以確保能夠?yàn)榭腿颂峁┠軌虻玫娇旖荨崆榈姆?wù)，以及識別重視客人。 Ensures staff, particularly guest contact personnel, are familiar with known repeat guests and other VIPs and provide special attention and recognition.確保員工，尤其是一線員工要熟悉常住客人和其它VIP,并為他們提供特殊關(guān)照以及認(rèn)知重視他們。 Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments notably.協(xié)調(diào)房務(wù)部所有部門的溝通，以及直接與相關(guān)部門溝通。 Consults with Department Heads and General Manager on an ongoing basis to improve business conduct.與部門總監(jiān)以及總經(jīng)理協(xié)商以增加生意額。 Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained.承擔(dān)維護(hù)物品完好的責(zé)任，以確保設(shè)施設(shè)備干凈和處于良好的使用狀態(tài)。 Schedules and regularly conducts routine inspections of areas under control.定期對所管理區(qū)域進(jìn)行檢查。 Oversee the inspection of VIP rooms and selected rooms.對VIP房間和相關(guān)房間的監(jiān)督和檢查 Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees.保證房務(wù)部員工的行為、衣著、制服、外表和姿勢等符合所設(shè)定的標(biāo)準(zhǔn)。 Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information.支持部門月度會議，回顧工作流程和需要特別處理的事件以及細(xì)節(jié)得信息。 Monitors and controls the inventories for operating equipment and supplies.監(jiān)督和控制設(shè)備盤點(diǎn)。 Communicates to the General Manager or his/her delegate, and other Department heads, all information likely to be of interest to them.與總經(jīng)理或其代表、其他部門總監(jiān)交流他們感興趣的信息。 Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget.監(jiān)督和控制房務(wù)部的營業(yè)收益支出、利潤和績效預(yù)算。 Works within the company’s Human Resource Framework to ensure the departmental performance of staff is productive. 與人力資源部合作，確保部門有足夠的人員工作。 Oversee the selection and appointment of new associates within the department.監(jiān)督選拔和任用部門內(nèi)的新伙伴。 basis, Rooms Division costs to ensure performance against budget.持續(xù)分析和控制房務(wù)部的成本，以保證不超過預(yù)算。 Participate in the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Programme.參與酒店戰(zhàn)略計(jì)劃、市場營銷計(jì)劃和目標(biāo)項(xiàng)目的制定。 Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.知曉職業(yè)、健康以及安全方面的政策和措施，確保這些政策和措施都被安全地執(zhí)行，并要確保你的直接下屬也做同樣的事情。 Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas.熟知酒店安全、急救、防火和緊急事件措施，并讓您做管轄的員工都熟知。 Initiate action to correct a hazardous situation and notify supervisors of potential dangers.主動采取措施去阻止和控制危險(xiǎn)的場面，并主動將潛在的危險(xiǎn)告知上級。 Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes.確保安全事故記錄、調(diào)查而且被改正，以防止將來重復(fù)發(fā)生。 Perform other duties assigned by the management.履行管理層安排的其他工作職責(zé)。

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、3年以上，星級酒店所屬區(qū)域管理經(jīng)驗(yàn)，3年以上所屬職務(wù)經(jīng)驗(yàn)。 2、形象氣質(zhì)良好。 3、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 4、全面負(fù)責(zé)房務(wù)部的運(yùn)營、管理及使客房利益最大化。 5、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

Administering & managing the Hotel’s Operation, maintain cost & quality standards and drive profit for the organization. Lead by example in terms of Associate Care , training, community involvement & safety & security .Fully responsible for the Operation in the GM’s absence in accordance with Marriott’s Policies & Procedures .Participate in all aspects of the Hotel’s Management as a member of the Executive Committee.

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、5年以上星級酒店所屬區(qū)域管理經(jīng)驗(yàn)。 2、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 3、全面負(fù)責(zé)房務(wù)部的運(yùn)營、管理及使客房利益最大化。 4、具有良好的溝通技巧、創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

全面負(fù)責(zé)房務(wù)部工作 職位描述： 1.在沒有降低質(zhì)量標(biāo)準(zhǔn)的前提下，實(shí)現(xiàn)旨在成本最小化和效率最大化的策略。 2.為部門建立監(jiān)控和審查質(zhì)量標(biāo)準(zhǔn)。 3.適當(dāng)?shù)膮f(xié)調(diào)房務(wù)部內(nèi)部之間的項(xiàng)目。 4.根據(jù)賓客調(diào)查問卷GSS結(jié)果找出不足并在服務(wù)問題上作出相應(yīng)的補(bǔ)救行動。 5.控制和監(jiān)管房間的可用性，房型和價(jià)格等各類項(xiàng)目。 6.及時(shí)對所有顧客的投訴和要求采取相應(yīng)的措施。 7.對房務(wù)部每年的標(biāo)準(zhǔn)和程序進(jìn)行更新和完善。 8.確保所有員工具有良好的儀容儀表和統(tǒng)一的標(biāo)準(zhǔn)。 9.實(shí)施發(fā)展和績效考核，確定關(guān)鍵員工對其制定進(jìn)一步發(fā)展和有組織化的職業(yè)發(fā)展規(guī)劃。 10.實(shí)現(xiàn)和維護(hù)培訓(xùn)系統(tǒng)，以確保員工有必須的架構(gòu)和技能并有效地開展工作。 任職資格： 1.具備良好的口頭和書寫溝通能力。 2.能在一個(gè)團(tuán)隊(duì)里和其他員工一起協(xié)同，并擔(dān)任一個(gè)領(lǐng)導(dǎo)角色。必須具備高度的自主性 3.電腦、財(cái)會和數(shù)學(xué)的指示，有能力處理預(yù)算數(shù)據(jù)分析。 4.對酒店的產(chǎn)品和服務(wù)有廣泛的理解。 5.8年酒店前臺、賓客服務(wù)的工作經(jīng)驗(yàn)，其中包括至少3年在前廳經(jīng)理的工作經(jīng)驗(yàn)。 6.5年以上萬豪工作經(jīng)歷，熟悉萬豪體系。

【職位要求】 房務(wù)（FO/HSKP）背景； 具有籌開酒店工作經(jīng)驗(yàn)； 有IHG背景優(yōu)先考慮。

外派項(xiàng)目，地點(diǎn)在成都 【崗位職責(zé)】 1、全面負(fù)責(zé)酒店房務(wù)部門的運(yùn)營管理工作，包括前廳部、客房部、洗衣房等，確保服務(wù)質(zhì)量和運(yùn)營效率達(dá)到公司標(biāo)準(zhǔn)； 2、制定并執(zhí)行房務(wù)部門的年度預(yù)算、工作計(jì)劃及績效考核方案，合理控制成本，提升部門盈利能力； 3、監(jiān)督房務(wù)部門的日常運(yùn)營，確保客房清潔、布草管理、設(shè)備維護(hù)等工作符合衛(wèi)生、安全及品牌標(biāo)準(zhǔn)； 4、優(yōu)化房務(wù)工作流程，提升客戶滿意度，處理客戶投訴及突發(fā)事件，確保問題得到及時(shí)有效解決； 5、負(fù)責(zé)房務(wù)部門員工的招聘、培訓(xùn)、考核及團(tuán)隊(duì)建設(shè)，提升員工專業(yè)素養(yǎng)和服務(wù)意識； 6、與其他部門密切協(xié)作，確保酒店整體運(yùn)營順暢； 7、定期分析房務(wù)運(yùn)營數(shù)據(jù)，提出改進(jìn)建議并落實(shí)執(zhí)行，持續(xù)提升部門業(yè)績。 【崗位要求】 1、全日制本科優(yōu)先，38歲以內(nèi)，形象氣質(zhì)好，具備豐富的酒店房務(wù)管理經(jīng)驗(yàn)，熟悉前廳、客房等部門的運(yùn)營流程及服務(wù)標(biāo)準(zhǔn)。 2、履歷穩(wěn)健（至少3~5年一段，不超過3段），有事業(yè)心。 3、準(zhǔn)奢華級及以上星級酒店房務(wù)總及以上職位3年從業(yè)經(jīng)驗(yàn)