【崗位職責】 1、負責酒店食品衛生安全管理體系的建立、實施與持續改進，確保符合國家相關法律法規及行業標準； 2、監督食品采購、儲存、加工、制作及供應的全過程，確保食品安全與衛生； 3、定期對廚房、餐廳、食品倉庫等區域進行衛生檢查，及時發現并整改潛在風險； 4、組織食品衛生安全培訓，提升員工食品安全意識與操作規范； 5、處理食品衛生相關投訴與突發事件，制定應急預案并落實整改措施； 6、配合相關部門完成衛生許可證辦理、年檢及迎檢工作； 7、建立食品衛生管理檔案，定期匯總分析數據并提交報告。 【崗位要求】 1、熟悉食品安全法律法規及行業標準，具備食品衛生管理相關專業知識； 2、具備較強的風險識別與問題解決能力，能獨立應對突發衛生事件； 3、工作細致嚴謹，責任心強，具備良好的溝通協調能力； 4、持有食品安全管理員或公共衛生相關證書者優先； 5、能適應不定期加班及臨時性檢查工作安排； 6、有酒店或餐飲行業食品衛生管理經驗者優先。

【崗位職責】 1. 負責品酒課程的培訓和銷售 2. 用高品質的服務維護客戶忠誠度 3. 負責度假村內所有酒水的管理，儲藏和采購 【崗位要求】 1. 需要有WSET證書 2. 有相關工作經驗優先 3. 須掌握具備基礎英語和流利的普通話，掌握其它外語者（法語、日語及韓語等）更佳 4. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內所有娛樂活動及場地設施免費使用； 機場接送服務； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

【崗位職責】 中餐、西餐、大堂吧、送餐服務、宴會服務主管： 1、根據營業情況，對服務員進行工作任務分配，確保提供優質服務。 2、及時向經理和廚師長反饋客人對食品，服務方面的信息、了解客情，親自為重要客人服務。 3、妥善處理餐廳里發生的問題和客人的意見，并及時向經理匯報。 4、定期檢查，清點餐廳的設備、餐具、布草等物品，并將結果匯報給經理。 5、督促服務員做好餐廳安全和清潔衛生工作，保證達到飯店規定的標準。 【崗位要求】 1、大專學歷，有同崗位工作經驗2年以上，能用一門外語進行對客服務。 2、有一定的全國各地方菜肴、食品、酒水等方面的知識。 3、有一定的組織和管理能力，具有熟練的中餐服務技能。 4、熱愛本職工作，工作勤勤懇懇，認真負責。 5、身體健康，儀表端莊。

崗位職責 1.根據預測、宴會預定、團體餐安排及重要賓客的人數來安排工作。 2.做好銷售，賓客投訴、解決辦法及相關員工、設備的記錄。 3.給領導提出建議，提高工作效率，促進銷售，并達到增源節支的目的。 4.建立收銀調節控制程序，在服務前后，要按此程序來工作。 5.負責部門考勤排班。  崗位要求 1.至少熟練掌握一門外語。 2.1年以上5星級酒店工作經驗；熟知西餐、酒吧的業務知識，熟練掌握本部門的技能技巧。 3.具有較強的社會活動能力、組織領導工作能力和實際工作能力。

【崗位職責】 中餐、全日餐，大堂吧，宴會服務員： 1、 熟知當天訂餐情況，注意記錄賓客的特別活動(如生日慶祝會)，應及時向主管匯報。 2、 替賓客存取保管衣物，并詢問有無貴重物品，貴重物品提醒賓客自行保管。 3、 迎接賓客，引導賓客到預訂臺位或賓客滿意的臺位。 4、 客滿時，負責安排好后到的賓客，使賓客樂于等位。 5、 隨時注意聽取賓客的意見，及時向上級反映。 6、 隨時注意在接待工作中的各種問題，及時向上級反映和協助處理。 7、 掌握和運用禮貌語言，負責接聽電話，賓客電話訂餐應問清楚基本信息。 8、 向客人介紹餐廳各式菜點、各種飲品和特式菜點，吸引賓客來餐廳就餐。 【崗位要求】 1、高中以上學歷，經過餐飲服務培訓，有一定的日常外語會話能力。 2、有熟練的服務技能技巧和一定的應變能力，能妥善處理服務中出現的一般性問題。 3、掌握餐廳服務規程，了解餐廳各種菜肴的基本特點和簡單的烹制方法。 4、工作主動、熱情、認真，責任心較強。 5、身體健康，儀表端莊。

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

職位描述: 1. 用英語為賓客提供優質的酒水服務。 2. 出品酒水并進行收費酒水的銷售。 3. 吧臺的日常和月盤點，填寫銷售盤點表。 4. 吧臺日常酒水的申領，補充和保管。 5. 吧臺設備、用品的保養使其正常運轉。 6.協助副經理進行部分管理 任職條件: 1.能使用英語進行日常溝通。 2.兩年以上酒水出品經驗，一定的管理經驗 3.良好的酒水知識，熱愛本職工作，有責任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國際自助餐廳 3. 吧臺飲料暢飲 4. 度假村內所有娛樂活動及場地設施免費使用 5. 機場接送服務 6. 工作滿一年往返度假村和住址機票 7. 完善的工作意外傷害保險及社會保險 8. 國際化G.O團隊 9. 擁有登臺演出的機會 10. 每年輪換海外及大中華區度假村工作機會 11. Club Med海外度假村免費房間 12. 快速晉升通道

SERVICE AND ORGANIZATION ? Guarantee the application of standards and ensure an optimal customer experience ? Apply and enforce the restaurant manager's organization ? Ensure the distribution, use and return of laundry ? Allocate consumables and PMH products ? Alert the restaurant manager about the need for laundry, consumables and PMH ? Check the setting up of tables before/during and after the services ? Control the dressing and decoration of buffets to enhance the value of kitchen services ? Be present during the service and welcome GMs to restaurants ? Supervise the restaurant team during the various stages of the service ? Control the quality, speed, service and clearing of tables during service ? Ensure the promotion of wines on the menu ? Control the execution of the task schedule ? Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS ? Check the application of H.A.C.C.P method and the health and safety rules ? Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams ? Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials ? Transmit to technical services malfunctions and damage observed in restaurants ? Respect and control the application of personal hygiene and clothing rules ? Apply procedures for closing the activity ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers We hope you are ... ? An explorer, available and ready to live in a Club Med resort ? An experienced professional with qualifications ? Enthusiastic about dining services and team management ? A charismatic leader who manages a team of 10 to 30 people ? A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams ? A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) ? An outstanding coach who supervises, unites and develops your teams ? A good salesperson who stimulates additional sales ? A sharp manager who can juggle between orders and stocks ? A caretaker who makes certain of application and respect of health and safety standards

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關系； 2.協助與酒店的溝通,談判達成合同簽訂； 3.協調合作期間的問題。 任職要求： 1.具備酒店行業資源 2.具備良好的溝通協調能力。

SERVICE AND ORGANIZATION ? Ensure compliance with the customer contract for its service by applying standards for all his services ? Be the guarantor of a joyful environment within his perimeter.  ? Support the creation of innovative and diversified events ? Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department. ? Inform your manager of information from the field, dysfunctions observed in your department ? Propose appropriate solutions. ? Customize customer service without incurring additional costs or changes in the standards defined by the Services Department. ? Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs. ? Adapt the organization according to infrastructures, ? Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary ? Organize and distribute work for the restaurant team. ? To be a force of proposal on the evolution of high-end service in his service. QUALITY / HEALTH AND SAFETY: ? Establish, apply and monitor the application of health and safety standards in his department. ? Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager) ? Ensure the maintenance and preservation of premises and equipment ? Participate in the Health and Safety Unit. ? Ensure good waste management in the service (sorting, collection…) ? Ensure good management of dangerous products in the service (storage, protection equipment…) ? Limit electricity and water consumption  ECONOMIC RESULTS: ? Guarantee the operation of your service within a given framework (budget, performance, staff)  ? Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards. ? Submit monthly economic results to your manager. MANAGEMENT ? Demonstrate leadership ? Adopt a coaching posture in your management ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up ? Be exemplary through his visibility among teams and customers We hope: You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.  You are responsible for the quality and relationships of your team with GMs. Your KPI -Client:Quality of reception and service -Business:Respect for equipment and heritage. Orders management And development of sales -People:Absenteeism rates, Turn over and team development

【崗位職責】 1、全面負責餐飲部門的日常運營管理工作，包括中餐廳、宴會、西餐廳等區域的運營監督與服務質量把控 2、制定并執行餐飲服務標準流程，持續優化服務流程與操作規范，提升客戶滿意度 3、負責餐飲成本控制，包括食材采購、庫存管理及人力成本管控，確保部門盈利目標達成 4、定期分析經營數據，制定銷售策略與促銷方案，完成既定的營收指標 5、負責餐飲團隊建設與管理，包括員工招聘、培訓、排班及績效考核 6、處理客戶投訴及突發事件，維護酒店品牌形象與客戶關系 7、協調與其他部門的合作，確保餐飲服務與酒店整體運營的協同性 8、完成上級領導交辦的其它工作任務 【崗位要求】 1、大專及以上學歷，酒店管理、餐飲管理或相關專業優先 2、5年以上高端酒店或知名餐飲企業管理工作經驗，3年以上同崗位管理經驗 3、精通餐飲運營管理，熟悉餐飲成本控制、服務流程及食品安全標準 4、具備出色的團隊管理能力，能有效激勵員工并提升團隊績效 5、優秀的溝通協調能力及客戶服務意識，能妥善處理各類突發事件 6、具備較強的數據分析能力，能根據經營數據制定改進方案 7、工作細致嚴謹，能承受高強度工作壓力，適應彈性工作時間

·?Effectively manage the restaurant by ensuring the following: 有效管理餐廳的日常工作，確保日下工作正常進行： o?Oversee the Implementation of standards as detailed in the departmental standards and procedures manual 監督部門工作標準和程序手冊中列出的各項規范的貫徹執行。 o?Adhere to opening and closing procedures 遵守開始營業和結束營業的程序。 o?Adhere to bill paying procedures 遵守規定的結賬程序。 o?Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc 有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產品等。 o?Personally meet and farewell a minimum of 80% of your customers 親自迎送80%以上的客人。 o?Encourage and motivate staff to provide optimum service during all shifts 激勵在崗員工為客人提供卓越的服務。 ·?Share recommendations and guest comments to Chef and Food and Beverage Director?to reflect current customer profile 與廚師和餐飲總監交流意見和客人的建議從而反應當前客人的情況。 ·?Develop and implement Promotions Calendar for F&B products in restaurant 在餐廳制定和執行餐飲產品促銷活動日歷。 ·?Manage special event concepts 特別活動的概念管理工作。 ·?Anticipate market changes and review operations when necessary 善于預測市場的變化情況，并在必要時審評運營工作。 ·?Conduct competitor analysis 對競爭對手進行分析。 ·?Create positive publicity opportunities 創造良好的公眾宣傳機會。 ·?Manage customer database and utilize effectively 管理顧客數據庫并有效的加以使用。 ·?Up-sell property facilities 推銷酒店的設施。 ·?Actively pursue cost saving measures 積極的實行節約成本的方法。 ·?Recycle wherever possible 盡可能再利用能源。 ·?Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific 在競標過程中與銷售經理密切合作爭取新的客戶；特別是餐飲部門的客戶。 ·?Manage wage and beverage cost 管理工資和飲料成本。 ·?Forecasting 進行預測工作。 ·?Stock control 有效的控制存貨。 ·?Analyze food and beverage statistics through point of sale system 通過銷售點銷售系統分析餐飲統計數據。 ·?Works with Superior on manpower planning and management needs 和上級領導一起進行人力規劃和管理需求。 ·?Works with Superior in the preparation and management of the Department’s budget 和上級領導一起編制和管理部門預算。

崗位職責 1.負責中餐廳，落實各個時期的工作任務。 2.制定中餐廳服務工作規范及工作制度并確保實施。 3.協助餐飲部經理制定各項餐飲推銷計劃與策略。 4.監督員工按照規范標準對客服務，對員工進行績效評估，實施獎懲制度。 5.處理賓客的投訴，不斷改善服務質量。 6.抓好設備設施的維修保養，嚴格物資管理制度，做好餐廳安全和防火工作。 7.根據季節差異、客源情況為廚房制定特色菜單提供建議。 崗位要求 1.高中以上文化程度；2年以上同崗位工作經驗。 2.精通中餐的業務知識，熟練掌握中餐的技能技巧，具有較強的主動服務意識； 3.具有較強的社會活動能力、組織領導工作能力和實際工作能力；善于調動中餐部各級管理人員的積極性。 4.具有食品原料學、烹調學、食品營養衛生和粵菜管理等方面的專業知識熟悉中餐食品原材料采購、儲藏和廚房生產、中餐廳服務全過程，善于安排各個環節的工作，能保證中餐管理的協調發展。 5.具有中餐食品原材料加工、中餐成本核算方面的知識。掌握各種產品配方 ,各種食品原材料出料率標準，控制產品質量和成本消耗。

·?In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 在經理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。 ·?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up 在自己當班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。 ·?Supervise cash handling and banking procedures 監督現金的處理和存放程序。 ·?Prepare daily banking and cash flow reports 編制每日存款和流動資金報告。 ·?Establish and instruct staff in cash security procedures 制定并指導員工執行現金安全制度。 ·?Deal with irregular payments 處理異常的付款情況。 ·?Supervise the maintenance of service equipment 監督服務設備的維護保養。 ·?Monitor standards of guest facilities and services 監督客用設施和服務的標準。 ·?Control stock and monitor security procedures 控制存貨和監督保安成序。 ·?Assist with menu and wine list creation 協助菜單和酒水單的設計工作。 ·?Supervise functions 監督各項職能。 ·?Supervise outlet service 監督餐廳的服務。 ·?Works with Superior on manpower planning and management needs 和上級領導一起進行人力規劃和管理需求。 ·?Works with Superior in the preparation and management of the Department’s budget 和上級領導一起編制和管理部門預算。

·?Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 按照部門的規范和程序提供高標準的餐飲服務。 ·?Communicates to his/her superior any difficulties, guest comments and other relevant information ? ??????與上級領導交流有關疑難，客人意見和其它相關信息。 ·?Establishes and maintains effective employee working relationships ?????與員工建立并保持良好的工作關系。 ·?Attends and participates in daily briefings and other meetings as scheduled ??????參加和參與每日的例會和其它計劃好的會議。 ·?Attends and participates in training sessions as scheduled ??????參加和參與計劃好的培訓課程。 ·?Prepares for service by ensuring: ??????確保部門的以下各項工作就緒為客人提供服務： o?Grooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲際酒店集團的個人儀表儀容規范著裝無可挑剔 o?Outlet equipment is clean 設備干凈 o?Equipment is sorted and stored 設備分類且存放好 o?Glassware is polished 玻璃器皿擦亮? o?Flatware is polished 擦亮餐具 o?China is clean 清潔瓷器 o?Waiter stations are prepared 準備好服務臺 o?Cutlery is placed for buffet and table service 擺放好自助餐桌上的餐具 o?Tables are set 擺設好餐臺 o?Reservations are read and familiarized 閱讀并熟悉預訂 o?Special occasions are ready 準備好特別活動 o?Music is on 放音樂 o?Lighting is on 開燈 o?Outlet is ready for service and guest comfort 酒吧準備就緒為客人提供舒適的服務。 ·?Carries out effective service by ensuring: 高效的提供服務： o?Guests are greeted and seated 迎賓并安排客人就坐 o?Daily specials are explained and upsold 說明并推銷每日特價 o?Food orders are processed accurately 準確的下餐單 o?Trays and tray jacks are effectively used 有效的利用托盤和托盤架 o?Food orders are taken quickly 快速的為客人寫餐單 o?Payment methods are handled accurately 確的處理付款方法 o?Working areas are cleaned and re-set quickly 快速的清潔工作區和重新布置 o?Bar is clean 清潔的酒吧 o?Used ashtrays are regularly cleaned 定時清理用過的煙灰缸 o?Guests are conversed with in relation to the food and beverage products 與客人談論有關的餐飲產品 ·?Carries out effective beverage service by ensuring: ??????通過確保以下內容高效的提供飲品服務： o?Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 遵守酒精飲料服務歸定，推銷飲料并定時為客人續酒。 o?Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine 與客人談論葡萄酒，建意葡萄酒的品種和風格，寫單和為客人送酒 o?Promoting and selling cocktails to guests 向客人推銷雞尾酒 o?Making and presenting cocktails 調配和裝飾雞尾酒 o?Coffee and tea is served hot and in accordance with standard 按規范提供熱的咖啡和茶 ·?Take appropriate action to resolve guest complaints ??????正確處理客人的投訴。 ·?Food and beverage stock is stored in relation to hotel procedures 按照酒店的規定存儲餐飲存貨。 ·?Performs related duties and special projects as assigned ??????承擔相關的職責和安排的特別項目。

·?Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 按照部門的規范和程序提供高標準的餐飲服務。 ·?Communicates to his/her superior any difficulties, guest comments and other relevant information ? ??????與上級領導交流有關疑難，客人意見和其它相關信息。 ·?Establishes and maintains effective employee working relationships ?????與員工建立并保持良好的工作關系。 ·?Attends and participates in daily briefings and other meetings as scheduled ??????參加和參與每日的例會和其它計劃好的會議。 ·?Attends and participates in training sessions as scheduled ??????參加和參與計劃好的培訓課程。 ·?Prepares for service by ensuring: ??????確保部門的以下各項工作就緒為客人提供服務： o?Grooming is impeccable and in accordance with ICHG personal presentation standards 遵守洲際酒店集團的個人儀表儀容規范著裝無可挑剔 o?Outlet equipment is clean 設備干凈 o?Equipment is sorted and stored 設備分類且存放好 o?Glassware is polished 玻璃器皿擦亮? o?Flatware is polished 擦亮餐具 o?China is clean 清潔瓷器 o?Waiter stations are prepared 準備好服務臺 o?Cutlery is placed for buffet and table service 擺放好自助餐桌上的餐具 o?Tables are set 擺設好餐臺 o?Reservations are read and familiarized 閱讀并熟悉預訂 o?Special occasions are ready 準備好特別活動 o?Music is on 放音樂 o?Lighting is on 開燈 o?Outlet is ready for service and guest comfort 酒吧準備就緒為客人提供舒適的服務。 ·?Carries out effective service by ensuring: 高效的提供服務： o?Guests are greeted and seated 迎賓并安排客人就坐 o?Daily specials are explained and upsold 說明并推銷每日特價 o?Food orders are processed accurately 準確的下餐單 o?Trays and tray jacks are effectively used 有效的利用托盤和托盤架 o?Food orders are taken quickly 快速的為客人寫餐單 o?Payment methods are handled accurately 確的處理付款方法 o?Working areas are cleaned and re-set quickly 快速的清潔工作區和重新布置 o?Bar is clean 清潔的酒吧 o?Used ashtrays are regularly cleaned 定時清理用過的煙灰缸 o?Guests are conversed with in relation to the food and beverage products 與客人談論有關的餐飲產品 ·?Carries out effective beverage service by ensuring: ??????通過確保以下內容高效的提供飲品服務： o?Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations 遵守酒精飲料服務歸定，推銷飲料并定時為客人續酒。 o?Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine 與客人談論葡萄酒，建意葡萄酒的品種和風格，寫單和為客人送酒 o?Promoting and selling cocktails to guests 向客人推銷雞尾酒 o?Making and presenting cocktails 調配和裝飾雞尾酒 o?Coffee and tea is served hot and in accordance with standard 按規范提供熱的咖啡和茶 ·?Take appropriate action to resolve guest complaints ??????正確處理客人的投訴。 ·?Food and beverage stock is stored in relation to hotel procedures 按照酒店的規定存儲餐飲存貨。 ·?Performs related duties and special projects as assigned ·?承擔相關的職責和安排的特別項目。

【崗位職責】 - 負責餐飲部行政管理工作,制定并實施餐飲經營的所有計劃。 - 負責實現部門的營業收入指標和利潤指標。 - 與行政總廚一起籌劃和設計菜單，開發當地需求的餐飲產品。 ?- 熟悉飯店管理理論、餐飲管理理論、營銷學和服務心理學。 - 協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 -?制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 -?建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 【崗位要求】 - 酒店管理或相關專業大專以上學歷； - 工作經驗及年限：至少2年以上餐飲部負責人工作經驗； - 有戰略管理、組織變革管理、管理能力開發、市場營銷、合同法、財務管理及談判技巧等方面的培訓能力； -?精通本部門的業務知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 -?熟悉 食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展。 -?具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗。 -?具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲 部各級管理人員的積極性。

協助酒店總經理和市場銷售部全面完成酒店年度經營指標，尤其在餐飲服務方面提供專業性的建議和行政支持。 組織建立和實施酒店和本部門的政策制度，確保運營符合商業法規和服務業法規。 制定本部門工作計劃、主要經營指標及相關考核體系，以及本部門質量管理體系。 制定本部門預算，并組織實施，監督管理各類成本及費用，使本部門利潤最大化。 管理部門內部運作，指導并監督本部門工作計劃的進展和實施。 管理重要餐飲客戶，包括并不僅限于政府、業主公司、重要公司客戶等，積極聽取及收集客戶反饋，最大限度拓展餐飲銷售機會。 不斷開發新產品和新服務以滿足客人需求。 管理本部門內部人力資源工作，包括招聘、培訓、團隊建設及員工表現評估等。 確保部門員工清晰工作職責，確保部門員工遵守員工守則及各項程序及規定。 保持與管理公司相關部門的密切溝通，確保品牌標準在酒店得以貫徹。 確保工作場地的健康安全，符合管理公司及當地政府的要求。 確保本部門員工熟悉餐飲產品知識，提高員工餐飲服務及銷售的有效性及溝通技巧。 定期與本部門員工進行交流，有效的主持部門及員工會議。 與采購部經理一起制定和監督本部門采購程序的執行。 確保本部門能夠正確掌握并使用相關餐飲管理系統。 確保所有員工接受正規的質量與服務規范培訓。 為員工配備有助其高效完成其工作的工具和設備，并確保本部門設施設備、辦公用品得到妥善管理。 全面負責酒店食品安全。 熟悉職業保健、安全職責相關政策和程序，以確保所有程序能得以貫徹執行，并在職業保健和安全職責方針的指導下確保行為落到實處。 確保員工熟悉酒店安全、急救和緊急情況的處理程序，并能正確的使用相關的設備。 及時對危險的情形采取補救措施，并對上級主管及相關部門通報存在的潛在危險。 按酒店及管理公司要求，記錄并向有關單位上報安全事故和意外事故。 完成上級安排的其它任務。

工作職責： 1、負責酒店餐飲的日常經營和管理。 2、研究分析市場狀況，了解客人的飲食需求. 根據酒店客人的飲食結構和生活習慣，確定酒店餐飲工作經營和管理目標； 3、根據酒店總體的預算要求，分析各月、年度的餐飲市場狀況，指導和審定餐飲部門的月、季、年度預算指標； 4、參與和指導餐飲部，定期研究，制定食品推廣計劃和餐飲部推廣計劃，審定各種時令和特價菜單； 5、制訂服務標準和操作規程，檢查管理人員的工作和餐廳的服務態度，服務規程、出品部門的食品(飲品）質量及各項規章制度的執行情況，發現問題及時糾正和處理； 6、定期檢查所屬部門的各項經營情況，會同財務部對所屬部門的各項成本預算進行審定，有效地監督和控制成本，保證所屬部門的綜合毛利。 7、激勵、培訓本部門的員工。 任職資格： 1、大專及以上學歷，具有五年以上星級酒店工作經驗； 2、掌握一定的英語口語，并能進行日常交流； 3、具有豐富的餐飲管理經驗，良好的客戶關系，語言、文字表達能力強； 4、熟悉國內知名品牌食品的現狀及發展趨勢，能夠把握行業技術發展趨勢和發展動向，對關鍵技術有獨到見解； 5、熟悉星級酒店籌開及運營標準和流程。