Mandarin Oriental Pudong, Shanghai is looking for a Front Office Supervisor to join our Front Office team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Front Office Department, The Front Office Supervisor reports to the Front Office Manager. As Front Office Supervisor you will be?responsible?for the following duties: It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven.? The Front Office Supervisor is responsible for the day-to-day Front Desk operational requirements. As Front Office Supervisor, we?expect?from you:? University Graduate 2 years hotel Front Office Supervisory experience in a hotel of similar deluxe standing Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees Excellent overall communication skills Able to multitask The ability to work well in a team environment??????????????????????????? Must possess good verbal command of English and Mandarin Language Possess a pleasant and outgoing personality?????? Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? ?? 上海浦東文華東方酒店正在尋找前廳主管加入我們的前廳部團隊。 您是精雕細琢的大師嗎？您想在一個共同榮耀的團隊中茁壯成長，在盡心盡責的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發渠道。集團因打造一些全球最受歡迎的酒店、提供受亞洲傳統啟發的傳奇服務，同時代表最前沿的奢華體驗，而受到越來越多的認可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區中心，將時尚風范、舒適和服務完美集于一身。我們對酒店的創意餐廳、寧靜的水療中心和現代設計倍感自豪。 關于工作 工作地點位于上海浦東文華東方酒店，在前廳部，前廳主管向 前廳經理匯報。 作為前廳主管，您將負責以下職責： 前廳主管需全面負責前廳部運營的各個方面。要積極主動，有創造性，有目標。前廳主管主要負責前廳部每天運作方面的要求。 作為 前廳主管，我們對您的期望： 2年高檔酒店前廳部主管工作經驗? ? ? 有經驗來處理各個層面，包括業主，管理者，支持員工和所有酒店同事 良好的交流技巧 有能力處理多項工作和任務 可以在團隊的環境里努力地工作?? 必須擁有良好的中英文口語能力 擁有友善和善于溝通的個性 我們對您的承諾 學習與發展。您的成功就是我們的成功。我們為您職業生涯的各個階段制定獨特的學習和發展計劃，讓您不斷成長。 MOstay （同事住宿福利）。當您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們為全球所有同事提供各種健康福利和健康計劃（工作6個月后可享有補充商業醫療保險）。 有競爭力的薪酬和福利待遇，提供優越的四人間宿舍，擁有獨立衛浴，獨立洗衣機和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團全球范圍內的人才內部調轉計劃。 我們是粉絲。您呢？

崗位職責 1、負責酒店前廳部的接待和管理工作，熟知前廳服務設施的功能，處于完好狀態。 2、進行有關的市場計劃分析制定部門工作計劃，完成工作報告。 3、使客房達到最高出租率，獲取最佳的客房收入。 4、督導下屬部門主管，委派工作任務，明確崗位責任，隨時調整工作部署。 5、保持良好的客際關系，能獨立有效地處理賓客投訴。 6、協助酒店與更高一級領導處理突發事件。 崗位要求 1、大專以上學歷，有同崗位工作經驗3年以上。 2、熟悉酒店前廳的經營管理工作，具有較強的工作責任感和敬業精神。 3、督導前廳各分部員工服務質量標準、操作流程標準并對前廳部各項工作實施全面監管。 4、有效貫徹、落實并完成部門制訂的每月工作計劃。 5、英語對話流利，有較強的協調管理能力，具有一定的銷售能力。 6、全面掌握前臺收銀方面的財務基礎知識，能處理日常服務環節中所涉及到的財務方面的問題。

- Basic Chinese Communication - Opera Knowledge & Skill Managing the operation of the Guest Relation by assisting our guests with enthusiasm, efficiency and professionally at all times. Always maintaining the Rosewood’s high standards of service and hospitality. Have a thorough knowledge of all Guest Relation operations. Providing information and training to Guest Relation associates when needed. Maintain Rosewood high standards of service and hospitality at all times. - Ensures the Guest Relations Team maintain complete knowledge of and comply with all departmental policies, service procedures and standards (Hotel & LQA) on a daily basis.- Monitor TrustYou and take necessary action to ensure service level and engagement are always up to hotel standard and goal set by the management in order to maintain high customers’ satisfaction and loyalty.- Determine the selling procedures of the day and ensure your team is aware. Inform your shift of any facts relevant for that day.-?Motivate and provide a working environment in which associates are productive and working together to their strongest ability. Ensure positive communication with associates and manager, keeping morale high.-?At all times strive to represent hotel in most professional, courteous and efficient manner.- Communicate all new policies and procedures to all associates.- Continuously strive for new thoughts and ideas to improve and strengthen the Guest Relation, up-dating procedures and implementing them.- Handle any guests’ problems or complaints in an understanding and hospitable manner. Ensure they are resolved and followed through- Monitor associates appearance on a daily basis, ensure the correct dress code is adhered to, to maintain our professional image.- Quickly establishes rapport and develops friendly relationships with regular hotel clients.

主要專注于大堂，同時為前臺、賓客服務中心、行政俱樂部和禮賓部的日常運營提供工作支持，并通過協助管理層完成部門日常管理工作來確保客人在所有區域內的體驗。同時需要認知和維護與客人之間的關系，并以專業的方式處理客人的投訴或要求。 崗位職責： ??酒店管理或相關專業的本科或專科學歷 ??在知名國際酒店內從事至少兩年類似崗位的經驗 ??熟悉并掌握Opera酒店管理系統和各類辦公軟件 ??優秀的中英文聽說讀寫能力 ??了解如何管理賓客體驗系統，并可熟練使用報表工具對其進行分析

崗位概述： 執行對前廳部員工的日常監督，管理和領導。當班時管理前廳部工作并提供對客服務。 專業知識、技能： 1.掌握前廳部工作知識并且十分熟悉前廳部日常運行； 2.熟練運用OPERA 和 WINDOWS OFFICE 系統； 3.良好的英語能力； 4.良好的管理技能； 5.良好的溝通技巧； 6.良好的組織以及解決問題的能力； 7.良好的財務知識。

崗位職責? 1、為酒店的 VIP 客戶提供卓越的服務; 2、監控部門營運用品減少浪費;與酒店各部門密切合作; 3、掌握預抵貴賓的姓名、人數和特殊要求，檢查預抵貴賓的房間 4、為客人提供卓越的旅居體驗感受。 5、深入了解和體驗當地文化，能夠分享和規劃最佳城市體驗。 6、及時有效地解決賓客投訴，每日拜訪不同類型賓客，征求賓客意見做好記錄。 7、協調部門內外部資源滿足客戶需求 崗位要求： 1、本科學歷或以上文化程度。 2、有2年以上工作經驗。 3、熟悉酒店專業知識，可合理的為賓客解決問題。 4、身體健康，相貌端正，舉止大方。 5、參加過相關專業培訓。 6、良好的英文能夠正常溝通交流。

【崗位職責】 1、行政酒廊的日常運營，確保為客人提供高品質的服務。 2、服務流程標準化，提升客戶滿意度。 3、協助處理客人的特殊需求及投訴，及時解決問題并反饋至相關部門。 4、協調與酒店其他部門的溝通合作，確保行政酒廊服務與其他部門無縫銜接。 5、定期檢查酒廊設施及用品，確保環境整潔、設備完好。 6、協助制定并執行酒廊服務標準及培訓計劃，提升團隊專業能力。 7、收集并分析客戶反饋，提出改進建議，優化服務流程。 【崗位要求】 1、具備優秀的服務意識和溝通能力，能夠高效處理客戶需求。 2、有酒店行業相關工作經驗，熟悉行政酒廊服務流程。 3、注重細節，能夠保持冷靜，妥善處理突發情況。 4、具備良好的中英文溝通能力，能夠流利應對國際客人的需求。 5、形象端正，舉止得體，符合酒店行業職業標準。 6、能夠適應輪班工作制，包括周末及節假日。

Key Duties and Responsibilities To anticipate guest needs, and handle guest inquiries in a helpful and attentive Aman manner. To have a complete knowledge of the hotel product, including room types, rates,relative features and facilities, food and beverage outlets and promotions, and other Aman properties. To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Aman at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Aman experience. To develop a close and harmonious working relationship with all hotel departments. To attend hotel events, daily shift briefings and training to improve professional skills. Job Requirements.

1. Clear the products provided by the hotel, familiar with room types, catering facilities and other service facilities; 2. Master the hotel's preferential policies and rate policies, and understand the room status and occupancy rate; 3. Maintain good communication between the front desk and other departments and management in order to achieve the hotel's business objectives; 4. Maintain good communication with all guests to achieve the hotel's business objectives; 5. Check reservation information and VIP notice, and arrange guests to stay properly; 6. Ensure that all guest check-in is detailed, accurate and clear; 7. Maintain smooth front desk operation and provide high-quality service for members and guests. 1.? 明確酒店所提供的產品，熟悉客房類型、餐飲設施及其他服務設施； 2.? 掌握酒店各項優惠政策和房價政策，了解客房狀態和出租率； 3.? 為達到酒店營運目標，保持前臺與各部門及管理層的良好溝通； 4.? 為完成酒店的營業目標與所有客人保持良好溝通； 5.? 檢查預定資料及VIP通知單，合理安排賓客入住； 6.? 確保賓客所有入住登記詳細、準確、清晰； 7.? 維持順暢的前臺運作，為會員及嘉賓提供高質量的服務。

崗位職責? 客戶服務管理，統籌VIP及重要客戶的全程接待，包括行程定制、需求響應及關系維護，建立客戶個性化檔案? 處理復雜投訴及突發事件，確保服務品質與客戶滿意度?。 ??團隊運營與培訓，制定服務標準與流程，監督下屬執行情況，定期培訓提升團隊專業能力?，優化跨部門協作機制，提升服務效率?。 ?業務拓展與資源整合，開發本地旅游資源，設計高端旅游產品并推動銷售?；維護與外部合作伙伴的關系，拓展合作渠道?。 崗位要求 3年以上高端酒店/旅游服務管理經驗，熟悉客戶關系與團隊建設?。 具備數據分析能力，能制定業務考核標準?。 流利英語及跨文化溝通能力，優秀談判技巧?。 應變能力強，能高效處理突發事件?。 學歷本科及以上，形象氣質佳?。

【崗位職責】 1、前臺日常運營，確保為客人提供高效、專業的接待服務； 2、協助監督前臺員工的工作表現，提供必要的培訓和指導，提升團隊服務水平； 3、協助處理客人投訴及突發事件，確保問題得到及時、妥善的解決； 4、協調與其他部門的溝通與合作，保障酒店服務流程順暢； 5、檢查并確保前臺工作區域整潔、設備正常運行，維護良好的工作環境； 6、協助完成前臺相關報表的統計； 7、執行酒店的各項規章制度，確保前臺工作符合標準操作流程。 【崗位要求】 1、具備良好的服務意識和溝通能力，能夠以熱情、耐心的態度對待客人； 2、流利的英語口語； 3、具備較強的應變能力，能夠冷靜處理突發情況； 4、熟練使用酒店前臺管理系統（如Opera等）及辦公軟件（如Word、Excel）； 5、能夠適應輪班工作制； 6、有酒店前臺工作經驗。

Job Description: 1. Assumes the role of a Personal or Household Secretary and, as well as keeping the family agenda, he would be expected to carry out personal shopping for his employer, handle the mail and be in charge of the household accounts. 2. Always be adaptable and flexible, ready to take on new responsibilities as and when his employer sees fit. He is the byword for common sense, patience and expertise. 3. Receiving guests. 4. Maintaining household security. 5. Assisting in cooking as well as serving meals and drinks to guests. 6. Arranging the table for serving meals. 7. Drawing household budgets,Keeping wine cellars and having knowledge regarding fine wines. 8. Possession of excellent public communication skills. 9. A passion for serving guests and collaborating with other staff. 10. Ability to work under pressure and for long unscheduled hours. 11. Excellent managerial and supervision skills. 1.主要作為客人的管家負責提供全過程的服務。例如：將負責替客人購物，幫助客人收發郵 ? 件和管理客人的賬目 2.需要有較強的適應能力，處事靈活，為了更好的適應客人，能承擔新的職責。有判斷力 ? ?是他的處事格言。此外，還需要耐心和專業知識 3.迎接客人 4.維護客人的安全 5.能在烹飪和就餐服務上幫助到客人 6.布置餐桌 7.為以家庭為單位的客人制定預算，對紅酒知識有一定的了解 8.擁有比較強的溝通技巧 9.對客服務要有激情，能和其它工作人員合作 10.能在壓力下工作，并適應不規律的工作時間 11.有卓越的管理和監督技能 Job Requirements: 1.Bilingual in both English and Mandarin （verbal & written） 2.Luxury five star experience necessary 3.Prior formalised training as a butler is highly regarded 4.Must be willing to work varied hours, including nights, weekends, holidays and split shifts （according to the needs of the guests） 1.具有良好的語言能力：英語和普通話 2.奢華五星級酒店的工作經驗 3.接受過正規的貼身管家培訓的優先考慮 4.必須能夠根據客人的需要接受多變的不規律的工作時間。包括夜晚，周末，假日

【崗位職責】 1、負責酒店前廳部的接待和管理工作，熟知前廳服務設施的功能，處于完好狀態。 2、進行有關的市場計劃分析制定部門工作計劃，完成工作報告。 3、督導下屬部門主管，委派工作任務，明確崗位責任，隨時調整工作部署。 4、保持良好的客際關系，能獨立有效地處理賓客投訴。 5、具有處理突發事件的能力，對于潛在風險有效把控； 【崗位要求】 1、本科以上學歷，有同崗位工作經驗X年以上。 2、熟悉酒店前廳的經營管理工作，具有較強的工作責任感和敬業精神。 3、督導前廳各分部員工服務質量標準、操作流程標準并對前廳部各項工作實施全面監管。 4、有效貫徹、落實并完成部門制訂的每月工作計劃。 5、英語對話流利，有較強的協調管理能力，具有一定的銷售能力。 6、全面掌握前臺收銀方面的財務基礎知識，能處理日常服務環節中所涉及到的財務方面的問題。 有特色文化主題酒店經驗者優先考慮

Here at the The Middle House, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at the The Middle House? The Middle House is an ode to modern-day Shanghai in the middle of historic Dazhongli. Designed by Italian architect Piero Lissoni using a mixture of Chinese materials like porcelain, ceramic, bamboo and lacquered textures, our House combines an impeccable sense of style with an eclectic art collection and a flair for dramatic entrances. Job Overview This role leads the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Director of Guest Experience is all about! Here's the quick lowdown on what you'll do day-to-day: As a Director of Guest Experience, you’ll work to create and implement long term goals and strategies that will cause the hotel to succeed and grow. Leadership ?Ensures that team members have the competence, confidence and support to focus on making each guest interaction a pleasurable experience for both parties. ?Gives clear, concise directions, provides support and supervises team members to ensure that directions are properly executed. ?Establishes a climate of motivation and enthusiasm among your team and contributes to same in the Core Team. ?Leads by example, be intimately involved in meeting, greeting and entertaining guests and ensure your team learns from you. ?Looks for ways to refine and improve provision of service continually with your team. Marketing ?Understands our various sources of business and different expectations and has processes in place to deliver appropriate experiences. ?Be alert to business opportunities as they present themselves and share with other Core Team members. ?Ensures that the database of previous guests is accurately and completely maintained. ?Attends revenue management meetings and ensures that agreed upon strategies are implemented on a daily basis. ?Ensures that all team members are succinctly and accurately able to describe the experiences provided in each of our restaurants and bars. Communications ?Conducts regular brief, concise, well prepared weekly meetings and morning briefings and ensures follow-up. ?Ensures that all Core Team members receive a daily briefing on the preferences of all arriving guests. ?Spends time each day communicating with guests and soliciting direct feedback to be shared at the daily hotel meeting. ?Ensures the Guest Experience Managers daily log is completed accurately and to a high level of detail and ensures that this information is shared at the daily hotel service delivery meeting. ?Prepares for and participates fully in daily Service Delivery meetings and Core Team meetings. Operational ?Ensures that guest statistics and preferences are accurately maintained in system and that guest preferences are always acted upon. ?Creates and implements a process of welcome which is completely seamless. ?Maximises the use of available technology and systems to get results. ?Ensures the facilities, equipment and offices under your supervision are maintained in excellent condition. Technical Competency ?Develops ongoing training programmes with People & Culture which focus on the following areas: Confidence and spontaneity, fluent in English, Shanghai/ China knowledge – history, culture and geography, local attractions, restaurants and night spots, HMS Infor (PMS) knowledge. ?Networks within the company and the industry to keep abreast of developments affecting your field of expertise. ?Analyses guest and business partner feedback to assist in service enhancement. ?Protects the hotel’s financial interest by implementing controls for revenues, expenses, protection of assets whilst ensures guests get value for money and excellent service standards. ?Assists in ensuring that hotel provides accurate and timely monthly reports. Requirements Here's exactly what you need to excel in this role: ?Experience: 2-3 years as a Front Office Manager or similar capacity in luxury hotels in various countries. ?Education: College/ University degree in Hospitality Management or Business Management. ?Skills: Solid understanding of hotel accounting. Understanding of compiling and monitoring business plans. Proven skills as a trainer and developer of people. Demonstrated leadership ability. Demonstrate abilities as a strategic thinker. Good interpersonal skills. Sound analytical skills. Experience using hotel computer software Fidelio experience. Excellent computer skills in particular Microsoft Excel/ Word/ PowerPoint. Good command of English. ?Personality: Entrepreneurial/ business attitude. ?Extra Awesome: Experience with HMS Infor PMS We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. 1.Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. 2.Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. 3.Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: ?We offer four meals a day at our staff canteen! ?Enjoy complimentary room nights at all of our hotels, who doesn't love to travel? ?Enjoy a fun day in a year, which is your day to take care of yourself and stay healthy and happy! ?Speak up and act on your ideas. Dare to think differently! ?The hotel is conveniently located near a metro station and public transportation!

一、工作職責 1.通過電話、郵件、官網及OTA等渠道，高效準確地處理客房與會議宴會預訂； 2.主動識別并升級銷售機會，推廣酒店產品，完成增銷及交叉銷售指標； 3.維護Opera/MARSHA系統數據完整，確保房價、房態、賓客偏好等信息實時準確； 4.與前臺、銷售、收益及財務團隊無縫協作，保障賓客抵店前全流程順暢； 5.處理特殊需求、投訴及突發事件，提供超越期待的解決方案。 二、任職要求 1.全日制本科，酒店管理、旅游或英語專業優先； 2.普通話標準，英語口語可進行日常溝通（CET-4及以上優先）； 3.熟練操作Office及酒店預訂系統（Opera/MARSHA經驗加分）； 4可接受輪班（含周末及節假日）。 三、工資福利 1.?綜合工資4000-5000 2.?免費工作餐、員工宿舍 3.萬豪國際在線大學3000+課程， 4.清晰的晉升通道：預訂文員→預訂主管→預訂經理→收益經理

Job Overview 職位概述 This job is the top Front Office job at the hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee subordinate supervisors. Offer guests a unique experience and endow the brand with life. 此崗位是酒店前廳部的最高職位。一般需監管前臺員工，管理行李生、穿梭巴士、賓客預訂、總機等。可能需監管下屬主管級員工。為賓客提供獨特的體驗，賦品牌以生命。 Required Skills 技能要求 ?Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ?擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ?Good writing skills ?具有良好寫作技能 ?Proficient in the use of Microsoft Office and Front Office System ?熟練使用微軟辦公軟件和前臺系統 ?Problem solving, reasoning, motivating, organizational and training abilities ?具有解決問題，推理，號召，組織和培訓能力 ?Strong Leadership skills in managing teams ?在管理隊伍中有具很強的領導技能 ?Ability to manage complex relationships ?管理復雜關系的能力 Qualifications 資歷 Bachelor's degree / higher education qualification / equivalent in Hotel Management. 酒店管理專業學士及以上學歷或同等學歷。 Experience 經驗 Plus 3 years of Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred. 3 年前臺或賓客體驗工作經驗，并需有管理經驗。英語表達必須流暢。能同時使用其它語言者優先。

1.教育背景:全日制本科以上學歷 2.工作經驗:具備2-3年萬豪旗下喜來登酒店德爾塔酒店 前廳經理經驗。 3.技能要求: 熟練操作酒店電腦系統，熟悉豪旗下喜來登酒店德爾塔酒店操作系統和流程流利的英語口語能力-英語四級 3.個人素質: .形象氣質佳，具有較強的溝通協調能力。 具備良好的服務意識、客訴處理能力及團隊管理能力。 能夠獨立處理突發事件，抗壓能力強。 4.其他要求:年齡28-45歲。 5.月工資面談 其他要求 語言能力:英語-精通 計算機能力:熟練 年齡要求:28-45歲

Job?Summary 職位簡述 To?oversee?the?front?office?and?back?office?operation,?lobby,?coordinates?and?monitor?that?all? guests'?arrival,?departure?and?in-house experiences?are?as?per?resort?standards 監督前廳部和辦公室的運作，大堂，協調和監督所有客人的到達，離開和入住的經驗是按照度假標準來做的。 Key?Duties?and?Responsibilities 主要義務和職責 Adhere?to?all?Resort?rules?and?regulations?as?per?Service?Standard?Policies?and?procedures. 堅持所有酒店規章按照服務標準的政策和程序操作。 Ensure?the?reception?team?work?with?a?sales?focused?attitude?and?are?aware?of?sales?opportunities?within?the?resort?which?will?assist?with?the maximization?of?revenue. 確保前臺有銷售人員專注的態度接待客人，并了解酒店內的所有銷售機會，這將有助于實現收入最大化。 Ensure?all?team?members?are?aware?of?all?room?revenue?targets?and?are?kept?informed?of?performance?results. 確保所有團隊成員都知道所有的收入目標，并保持對業績結果的了解。 Ensure?a?consistently?high?standard?of?presentation?is?maintained?for?both?the?department?and?the?team?members. 確保部門和團隊成員維持一致的高標準。 Oversee?day?to?day?operations?ensuring?resort?standards?are?adhered?to?and?maintained?by?all?team?members. 監督日常運作，確保所有團隊成員遵守和維護度假村標準。 Implement?a?full?training?plan?within?the?reception?to?develop?all?personnel?to?their?full?potential. 在接待時實施完整的培訓計劃，使所有人員充分發揮他們的潛能。 Review,?maintain?and?implement?systems?and?procedures?as?directed. 對審查，維護和實施的系統流程，進行明確指引。 Review?the?departmental?objectives?and?drive?to?achieve?it. 審查部門的目標并實現它。 Skills,?Experience?&?Educational?Requirements 技能、經驗和教育要求 Strong?interpersonal?skills 較強的人際交往能力 3?years?&?above?same?position?working?experience?is?a?must 必須具有三年及以上的同崗位管理經驗 Strong?customer?service?focus 較強的顧客服務關注度

職位概要 管理并指導賓客體驗與服務部的特定部門/ 團隊，包括主題公園賓客服務、度假區賓客服務、賓客體驗或賓客傳訊團隊。負責監督賓客服務區域的日常運營，確保所有場地高效運營且員工配備適當，管理每日人力預算，協助制定賓客問題/疑慮解決方案，并分擔值班經理的職責，確保賓客進入度假區的體驗順暢無縫。 崗位職責 負責主題公園賓客服務、城市大道賓客服務或賓客體驗團隊各方面的運營，包括：賓客服務、承載量、培訓、預算制定，并為旺季、非旺季和特別活動分別編制戰略運營計劃。在北京環球度假區內部建立關系，確保我們的團隊成員超越預期。通過審查趨勢和/或事故情況，為賓客的安全負責。? 積極推動對操作規程和文件的修訂、改進工作。? 確保所有定時報告及非責任制報告的安全合規性，并就此開展適當的培訓。 計劃并確保所有人員、設施和材料準備充分，能夠支撐運營。與賓客服務主管合作，管理每日預算，并確保全年配備數量合適的人力。觀察、評價并調整標準操作程序，以確保團隊提供優質的賓客服務。 與各級管理人員和其他部門合作，上線并測試所有設施和設備，包括銷售點、門禁控制平臺、客戶關系管理系統，以及其他作為入園/運營體驗內容的平臺，以持續優化并符合運營需求。?? 負責賓客服務主管的培養，包括培訓、輔導和指導。? 確保主管能夠推動賓客與團隊成員計劃的實施，提升滿意度并實現針對性目標。 與主管一起管理人力排班，進行人力調整，并確保團隊成員了解相關調整，從而確保合適的人員配備水? 平。與高級管理層合作，為人力調整并提供建議。 負責擔任賓客服務部的值班經理。? 職責包括應對票務問題、設備問題、賓客服務投訴、賓客受傷和游樂設施疏散問題。? 與其他運營區域協力合作，了解整個主題公園的運營標準，以及可能隨賓客解決方案出現的問題。?? 遵循北京環球度假區的現有政策、流程、培訓和團隊活動，理解并積極履行環境、健康及安全相關責任。 北京環球度假區服務期望：? 踐行北京環球度假區的服務期望。? 遵守北京環球度假區的儀表和著裝準則。? 為賓客提供準確的信息。? 通過對工作環境的不斷檢查，對賓客和團隊成員服務需求的辨別來踐行“觀察、聚焦、行動”的準則。? 承擔責任，積極傾聽并有效提問，從而制定正確、個性化的解決辦法，高效地滿足甚至超出賓客及團隊成員的服務期望。? 如有需要，進行服務補償。 監督責任：? 管理主題公園賓客服務團隊，包括助理經理、主管、領導和團隊時工。? （人數取決于排班）。? 根據組織政策和適用法律履行管理職責。 其他信息：根據組織政策和適用法律履行監督職責。 履行分配的其他職責。 ? 任職資格 工作經驗：? 具備 3-5 年的管理和賓客服務經驗，或具備與此同等的教育和工作經驗。 附加信息：具備漢語和英語能力。能夠閱讀和理解一些文件，如安全規則、操作和維護說明以及程序手冊。?? 能夠撰寫報告、商務信函和程序手冊。? 能夠在一對一和一對多情況下有效地向賓客、客戶和組織內的其他員工展示信息。 該職位提供一線服務，全年無休，采取早班、中班和晚班的工作時間機制。從事該職位的人員需于周末節假日上班，確保日常運營全年無休止。 ? 這個職位是一個前線角色，一年365天，每周7天，每天早班、下午班和晚班。它通常要求個人在節假日和周末工作，以支持全年的日常業務。 可因應身患殘疾的候選人安排合理調整以便其能履行基本職能。 本項工作要求保持連貫的出勤率。 該崗位要求按時出勤。

崗位職責 1、負責酒店前廳部的接待和管理工作，熟知前廳服務設施的功能，處于完好狀態。 2、進行有關的市場計劃分析制定部門工作計劃，完成工作報告。 3、使客房達到最高出租率，獲取最佳的客房收入。 4、督導下屬部門主管，委派工作任務，明確崗位責任，隨時調整工作部署。 5、保持良好的客際關系，能獨立有效地處理賓客投訴。 6、協助酒店與更高一級領導處理突發事件。 崗位要求 1、本科以上學歷，有同崗位工作經驗3年以上。 2、熟悉酒店前廳的經營管理工作，具有較強的工作責任感和敬業精神。 3、督導前廳各分部員工服務質量標準、操作流程標準并對前廳部各項工作實施全面監管。 4、有效貫徹、落實并完成部門制訂的每月工作計劃。 5、英語對話流利，有較強的協調管理能力，具有一定的銷售能力。 6、全面掌握前臺收銀方面的財務基礎知識，能處理日常服務環節中所涉及到的財務方面的問題。

Key Responsible: 主要工作職責： ? ·???????? Assists the Front Office Manager in all aspects of their duties ·???????? 協助前廳部經理的各方面工作 ·???????? Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition ·???????? 監督前廳部員工，以確保來賓被及時的禮貌接待并得到充分的注意和重視 ·???????? Monitor Front Office and particularly Guest Relations personnel, to ensure IHG Rewards Club, known repeat guests and other VIPs receive special attention and recognition ·???????? 監督前廳部，特別是客戶關系人員，以確保IHG優悅會會員、常客和其它貴賓得到特別關照和尊重 ·???????? Control the availability of rooms, rooms types, accuracy of room count and rate categories ·???????? 管理房間空余情況、房間類型、房間出租率和價格類型的準確性等 ·???????? Maximize occupancy, revenue and average rate while maintaining high service standards ·???????? 在保持服務的高標準的同時將入住率、收益和平均價格最大化 ·???????? Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to ·???????? 與客房部聯系，保持客房形象，并遵守“到店即可入住”的政策 ·???????? 與行政管家緊密聯系，以確保客人的特殊需要、關于各類用品的需要和其它與客房相關的需要得到滿足 ·???????? Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out ·???????? 掌握信用政策和程序，并與財務部密切聯系，以確保信用程序的完全執行 ·???????? Compile statistics for front office and provide reports relating to that area ·???????? 為前廳部整編統計數字并提供與之相關的報告 ·???????? Maintain inter-departmental relationships to ensure seamless customer service ·???????? 保持各部門之間的關系以確保對客服務暢通 ·???????? Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival ·???????? 經常到大廳、接待處和收銀臺檢查其整潔情況，并在貴賓到來前對貴賓房進行抽查 ·???????? Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures ·???????? 在考慮項目入住情況和預測以及大規模的團組活動，特別是關于提前或延遲到達及離店的情況的前提下，為前廳部員工準備高效的工作計劃，安排節日和假日 ·???????? Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees ·???????? 保持部門員工的行為、裝束、衛生、制服穿著、外表和儀態標準 ·???????? Provide input for Front Office Departmental Meetings and deputizes in cases of absence ·???????? 參加前廳部部門會議并在缺席的情況下負責代理 ·???????? Promote Inter-hotel sales and in house facilities ·???????? 促進店際銷售及完善內部設施 ·???????? Works with Superior and Human Resources on manpower planning and management needs ·???????? 與上級領導和人力資源部一起進行人力規劃和管理需求。 ·???????? Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 與上級領導和財務總監一起編制和管理部門預算。 ? Qualification： 任職資格： ? ·???????? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·???????? 擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ·???????? Good writing skills ·???????? 具有良好寫作技能 ·???????? Proficient in the use of Microsoft Office and Front Office System ·???????? 熟練使用微軟辦公軟件和前臺系統 ·???????? Problem solving, reasoning, motivating, organizational and training abilities ·???????? 具有解決問題，推理，號召，組織和培訓能力 ·???????? Strong Leadership skills in managing teams ·???????? 在管理隊伍中有具很強的領導技能 ·???????? Ability to manage complex relationships ·???????? 管理復雜關系的能力 招聘全過程受昆明洲際酒店紀檢工作領導小組全程監督 監督電話：0817-63188888-6007 監督郵箱：kong.yiling@hcthotels.cn 監督郵寄地址：云南省昆明市西山區怡景路5號昆明洲際酒店 紀檢領導小組

該崗位工作地點在 芯城驪景酒店 分管前廳、客房兩個部門，要求每個部門都有一年以上管理經驗

【崗位職責】 1、負責秋水山莊高端賓客的接待、入住安排及全程服務跟進，確保賓客獲得卓越的入住體驗。 2、主動了解并記錄賓客個性化需求，協調資源提供定制化服務方案。 3、處理賓客投訴及突發事件，及時響應并妥善解決，維護品牌形象。 4、建立并維護高端賓客檔案，定期回訪并挖掘潛在長期客戶。 5、監督客房清潔、設備維護等服務質量，確保區域保持高標準。 6、協助策劃并執行品牌活動，提升客戶粘性與復住率。 7、定期收集并分析賓客反饋，提出服務優化建議。 【崗位要求】 1、具備優秀的服務意識與職業素養，能適應高標準的服務要求。 2、出色的溝通協調能力，能熟練使用中英文進行商務交流（英語能力優秀者優先）。 3、具備敏銳的觀察力，能快速識別并預判賓客需求。 4、能從容應對高端賓客的多樣化需求及突發狀況。 5、形象氣質佳，舉止得體，持有侍酒師證、茶藝師證等相關證書或同崗位工作經驗者優先。 6、可接受彈性工作制（含夜班及節假日輪班）。

崗位職責: 1、確保管轄項目的樣板間及功能空間的日常運營; 2、管轄項目的客戶的租金賬單、客戶回款、發票開具等對接工作; 3、管轄項目的日常運營問題解決; 4、管轄項目的租金和物業費支付等對接工作; 5、現有項目運營sop的不斷迭更新; 6、管轄項目涉及功能空間的增值賦能及創收; 職位要求: 1、本科及以上學歷，有工作經驗優先 2、良好的溝通技巧和團隊協作能力 3、細致認真，具備良好的學習能力，有創新思維 4、有超強的服務意識，充滿激情，主動積極并富有責任心 5、畢業兩年內