行政
Administration
?
§? 協助部門建立完善并且維護部門營運手冊，部門營運手冊應當反映出酒店政策和程序以及工作過程和標準。
To assist with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures work processes and standards of performance within the Division.
§? 與餐飲部副總監和餐飲部總監密切合作準備和定期更新餐飲部預算，確保達到預算目標并且有效的控制成本。
To assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with Assistant Director of Food & Beverage and the Director of Food and Beverage ensuring targets are met and costs are effectively controlled.
§? 參與制定年度市場營銷計劃，確定營銷活動，以配合年度商業計劃的完成。
To participate in the formulation of the Annual Marketing Plan to established a list of marketing activities in line with the compilation of the Annual Business Plan.
§? 維護部門日志。
To maintain the Daily Log Book
§? 向餐飲部總監上交以下報告（如餐廳經理缺席，安排副理上交）：
To submit the following reports to the Director of Food and Beverage, in the absence of the Outlet manager arrange Assistant to do so:
-????????? 每月餐廳報告
Weekly work schedule.
-????????? 每月客用品消耗報告
Monthly consumption reports of guest supplies.
-????????? 假期安排
Vacation schedule.
-????????? 預計培訓
Training forecast.
-????????? 酒水短缺 / 超額報告
Beverage shortage / overage report.
-????????? 客人/員工事故報告。
Guest/staff incident report.
§? 根據營業狀況排班，確保有足夠的人手。
To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business.
§? 根據使用狀況和安全庫存量申領客人用品。
To request guest supplies according to consumption and established par stocks.
§? 維護部門信息板。
To maintain the outlet bulletin board.
§? 參加每月餐飲部會議和每日運營會議。
To attend monthly Food and Beverage meeting and daily operations meeting.
§? 參加餐飲部總監主持的所有會議和簡報。
To attend all other meetings and briefings as directed by the Director of Food and Beverage.
§? 根據酒店規章制度和程序處理“失物招領”。
To report “loss and found” items in line with the Policies & Procedures.
§? 確保部門前場和后場區域干凈、整潔有序。
To ensure that the outlet is kept clean and organized, both at the front as well as the back of the house.
§? 與餐務部和客房部合作，嚴格按照清潔時間表進行清潔。
To liaise and organize with Stewarding and Housekeeping that the established cleaning schedules are strictly adhered to.
?
?
薪資和生產力管理
Payroll & Productivity Management
?
§? 通過在整個部門內建立靈活的員工編制，實施高效的薪資管理/資源分配。這將依據一個靈活的員工基數（全職員工及臨時工）、多技能及多任務的原則。
Exercises efficient Payroll Management/ Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.
§? 指導下屬確保生產力水平滿足凱悅酒店集團餐飲部運營手冊的要求。
Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Food and Beverage Operations Manual requirements.
§? 關注改進生產力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設備的優化部署和高效能。
Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
§? 確保使用新技術和新設備以提高生產力。
Ensures new technology & equipment are embraced as to improve productivity.
§? 通過“靈活處理工作”（適當情況下）和簡化工作流程，來回顧和不斷探索所有員工的生產力水平改善。
Reviews and constantly seeks Productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.
?
?
營運管理
Operational
?
§? 確保根據經營理念對部門進行高效地管理，根據標準始終提供禮貌、專業、高效和靈活的服務。
To ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times according to the established standards.
§? 在部門內凡事親歷親為，始終在餐廳參與運營，特別是在工作繁忙期間。
To be a hands-on manager and be present at all times in the outlet, especially during busy periods.
§? 能夠靈活并適應餐飲部不同部門和酒店安排的其它部門的崗位輪換。
To be flexible and adapt to rotate within the different departments, sub departments of the Food and Beverage division or any others departments assigned by the hotel.
§? 根據部門營運手冊中的服務標準，確保執行正確的營運標準。
To ensure that correct operating standards are adhered in order to achieve the level of service established in the Departmental Operations Manual.
§? 為下屬分派工作并定期檢查工作表現。
To assign responsibilities to subordinates and to check their performance periodically.
§? 確保部門以最大的接待能力接受預定。
To ensure table reservations are taken properly in order to maximize the restaurant turnover.
§? 確保嚴格遵守所有運營設備和用品的庫存量，保證餐廳的順暢運營。
To ensure that the par stocks for all operating equipment and supplies are strictly adhered to, and that the outlet is adequately equipped.
§? 每月進行運營設備及營業用品盤點。
To conduct monthly inventory checks on all operating equipment and supplies.
§? 協助控制運營設備及營業用品的申請、儲存及仔細使用所有設備和物品。
To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
§? 就每日準備、服務及菜單為員工召開班前溝通會。
To conduct daily pre-shift briefings to associates on preparation, service and menu.
§? 在每日運營及質量方面與廚務部和其他支持部門密切配合。
To liaise with the Kitchen and other supporting departments on daily operation and quality.
§? 根據酒店既定的配方和程序，確保酒水的出品和服務。
To ensure that all beverage orders are produced according to the established recipes and procedure set for the outlet
§? 控制物品申請、庫存和酒水服務/份量。
To control the requisitioning, storage, and service/portioning of beverages
§? 確保適當的酒水庫存，維護并記錄酒水的報廢和浪費。
To control appropriate beverage par stocks are maintained and record any spoilage and wastage
§? 確保酒吧和周圍區域始終整潔。
To ensure that the bar and surrounding area is kept clean and organized at all times
§? 處理客人所有關于食品、酒水和服務方面的投訴、要求以及疑問。
To handle all guest complaints, requests and inquiries on food, beverage and service.
§? 確保部門嚴格遵守收銀程序。
To ensure that the outlet cashiering procedures are strictly adhered to.
§? 監督管理和檢查部門運作和行政工作。
To supervise and oversee the operation and administration of the outlet.
§? 確保宴會及會議服務順利并高效的運行。
To ensure the smooth and efficient operation of Banqueting and Convention services throughout the resort.
§? 學習和評估營運和工作程序，向餐飲部總監或副總監提出建議。.
To study, evaluate operation/procedure and suggest improvements to DOFB/Assistant.
§? 具有主人翁精神并確?？腿藵M意。
To act as a host to the guests and ensure their satisfaction
§? 檢查下屬的工作表現和儀容儀表。
To check work performance of subordinates and their grooming.
§? 在營業繁忙期間督導、檢查并且協助下屬的工作。
To supervise, oversee and assist subordinates during busy period in the service.
§? 在每日運營方面與廚務部密切配合。
To liaise with kitchen crew on daily operation.
§? 具備充足的菜單和設備知識。
To possess thorough knowledge of menu and equipment.
§? 和廚師長一起確定菜單、配方和菜單循環更新。
To work with Chef on the menu, recipes and menu cycle concept.
§? 向餐飲總監匯報會議、餐飲產品的差異。
To report deviations of the Catering and food and beverage products to the Director of Food and Beverage.
§? 充分理解并且執行部門營運手冊。
To fully understand and adhere to the Departmental Operations Manual.
§? 根據部門營運手冊中的工作計劃和工序表完成任務。
To perform all tasks in accordance to the Session Plans and Task Breakdowns from the Departmental Training Manual.
§? 完全理解并且運用餐飲寶典20條的理念。
To fully understand and apply the philosophy of F&B Top 20’s.
§? 完全理解并遵守凱悅餐飲部愿景和使命。
To fully understand and adhere to Hyatt’s Food and Beverage Vision and Mission.
?
?
人員管理
People Management
?
§? 通過參與管理，根據酒店制度和程序以及相關適用法律，對所有餐飲部員工進行緊密督導。
Through hands on management, supervises closely all Food and Beverage Service associates in the performance of their duties in accordance with policies & procedures and applicable laws.
§? 給具備能力和資源的員工委派適當的工作和責任，在培養和發展員工的同時確保營運標準和安全。
Delegates appropriately duties and responsibilities, to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
§? 擁護和支持酒店的培訓精神和以人為本的管理哲學，并和進修及培訓發展部經理、會議宴會服務經理密切合作培養和發展員工。
Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Event Service Manager to develop a team of multi-skill associates.
§? 發展并協助針對提高技能和知識的培訓活動。
Develops and assists with training activities focused on improving skills and knowledge.
§? 確保員工完全理解酒店的規章制度并遵照執行。
Ensures associates have a complete understanding of rules and regulations, and that behaviour complies.
§? 監督員工士氣并提供工作表現及發展的反饋。
Monitors associate morale and provides mechanism for performance feedback and development.
§? 進行員工年度表現發展評估，提供真實和準確的回饋。
Assists in conducting the annual Performance Appraisals providing honest and appropriate feedback.
§? 將指導原則及核心價值有效地傳達給所有層級的員工。
Effectively communicates guiding principles and core values to all levels of associates.
?
?
總則
General
?
§? 完全擁護和理解凱悅酒店集團以人為本的企業文化– 言出必行。
Fully embraces and articulates Hyatt People Philosophy guidelines – walking the talk
§? 主持部門會議并確保會議有計劃、高效并以結果為導向。
Conducting regular departmental meetings ensuring all meetings are well planned, efficient and results oriented.
§? 按要求出席所有會議并作出貢獻。
Attends and contributes to all meetings as required.
§? 了解關于員工及行業關系的法律、法規，理解并嚴格遵守勞動合同和員工手冊中的規章制度，及酒店關于防火、衛生、健康、安全和緊急情況處理的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules and regulations established in the Collective Labour Agreement, Associate Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation
§? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報，并及時回饋和跟進。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
§? 積極參與員工福利、安全、發展及健康的活動，并給予建議、咨詢和真實、恰當的反饋。
Take an active involvement in the Welfare, Safety, Development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
§? 遵守當地法律，精通本部門相關法律并遵照執行。
To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.
§? 確保排班表和考勤準時上交。
To ensure rosters are posted and timesheets submitted on time.
§? 與客人和同事保持基于良好工作關系的接觸。
Maintains positive guest and colleague interactions with good working relationships.
§? 始終展現負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅酒店集團。
Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt Hotels Corporation.
§? 確保所有員工根據合約的雇傭條件、當地法規以及公司/酒店的政策與程序得到公平和一致的對待。
To ensure that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures
§? 按照要求參加培訓課程。
To attend training sessions when required.
§? 準時到崗，始終穿著正確的制服并佩戴名牌。
To report for duty punctually, wearing the correct uniform and name badge at all times
§? 確保高標準的個人形象和儀容儀表。
Ensure high standards of personal presentation and grooming.
§? 始終提供友好、禮貌、專業的服務并確保客人滿意。
To provide a friendly, courteous, professional service and ensure guests satisfaction at all times.
§? 了解關于員工及行業關系的法律、法規，理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety.
§? 確保每位員工按照要求參加培訓課程。
To ensure that all associates attend the training sessions when required.
§? 確保每位員工準時到崗，始終穿著正確的制服并佩戴名牌。
To ensure that all associates report for duty punctually, wearing the correct uniform and name badges at all time.
§? 確保每位員工保持高標準的個人形象和衛生標準，并遵守酒店和部門的儀容儀表要求。
To ensure that all associates maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standard.
§? 確保所有員工始終提供友好、禮貌、專業的服務并確?？腿藵M意。
To ensure that all associates provide a friendly, courteous, professional service and ensure guests satisfaction at all times.
§? 積極地交叉銷售其他餐廳的餐飲。
To actively cross-sell other Food & Beverage outlets.
§? 協助進行季度、半年、年度運營設備盤點
To assist in carrying out quarterly, Bi-yearly, yearly inventory of operating equipment
§? 根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。
Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.
立即溝通
