Based within the Food & Beverage Department atMandarin Oriental, Guangzhou, the Chinese Restaurant Operations Manager isresponsible for overseeing two Chinese Restaurants within the hotel. This roleinvolves providing strategic leadership and comprehensive supervision to theteams of both outlets, ensuring consistent delivery of exceptional guestsatisfaction while driving the achievement of established budgets andoperational goals for each restaurant. The Chinese Restaurant OperationsManager reports to the Director of Food & Beverage.
該職位隸屬于廣州文華東方酒店餐飲部，中餐廳營運經理負責管轄酒店內的兩個中餐廳，為兩個餐廳的團隊提供戰略性領導與全面監督，確保在達成各餐廳既定預算及運營目標的同時，持續為客人提供高標準的滿意度體驗。中餐廳營運經理向餐飲總監匯報。
Duties and Supporting Responsibilities:
Reporting to the Director of Food &Beverage, responsibilities and essential job functions include but are notlimited to the following:
Lead, motivate, and inspire the teams of bothoutlets to deliver exceptional service experiences that align with brandstandards and the unique positioning of each Chinese Restaurant.
Leads outlet team to achieve the outlet’sfinancial and operational targets; seeks out and reviews potential businessopportunities in line with the outlet’s financial targets.
Works with direct reports to develop andexecute the outlet’s food & beverage promotions, is aware of the comp setand proposes ideas to continually improve the range and quality of the outlet’sproducts and services.
Ensure effective communication flowwithin each restaurant (e.g., pre-meal briefings, staff meetings, coordinationwith culinary teams) and cross-restaurant information synchronization tomaintain operational consistency.
Sets goals and expectations for directreports using the annual performance appraisal process and holds staffaccountable for success & failure. The Managers key accountability is toensure that his direct reports are equipped with all tools to be successful atwork.
Ensures that all team members receiveappropriate and ongoing training to successfully perform their job and tofurther develop within the food & beverage division.
Job Requested:
A minimum of 5 years ofworking experience in luxury hotels or renowned Chinese restaurants, with atleast 2 years in a Chinese restaurant management role (preferably overseeingmultiple outlets). A proven track record in building customer loyalty,enhancing guest satisfaction, driving profitability, and controlling costs.
Proficient in knowledgeof various foods and alcoholic beverages, with in-depth expertise in Chinesecuisine and pairing recommendations.
Ability to establish and maintainstrong cooperative relationships with surrounding hotels, restaurants, andF&B suppliers; drive joint marketing activities to achieve resourcesharing, complement advantages, and expand customer channels for bothrestaurants.
Highly responsible, reliable, and strongcross-departmental collaboration skills.
Ability to manage daily operations of tworestaurants efficiently in a high-pressure, fast-paced environment.
Excellent team leadership and cross-teamcollaboration skills, with the ability to inspire the potential of teams fromboth restaurants.
Strong guest-centric mindset, with the ability toremain calm and courteous while addressing guest needs; exceptional customerinsight and problem-solving skills.
Abilityto engage in English conversations, read and write on B1/B2 level.
工作職責/職位描述:
向餐飲總監匯報工作，職責和基本工作職能包括但不限于以下內容:
領導、激勵并鼓舞兩個餐廳的團隊，確保提供符合品牌標準及各中餐廳特色定位的卓越服務體驗。
領導部門團隊完成部門財務和運營目標;根據公司的財務目標，尋找并評估潛在的商業機會。
與直接下屬一起開發和執行餐廳的食品和飲品促銷活動，了解競爭環境，并提出想法，以持續提高部門產品和服務的范圍和質量。
確保各餐廳內部溝通高效（如餐前簡報、員工會議、與廚房團隊協作等），并實現跨餐廳信息同步，保障運營一致性。
通過年度績效評估程序為直接下屬設定目標和期望，并讓員工對成功和失敗負責。經理的主要職責是確保他的直接下屬配備了所有工具，以在工作中取得成功。
確保所有團隊成員接受適當和持續的培訓，以成功地完成他們的工作，并進一步發展他們在餐飲部的發展。
崗位要求：
5 年以上豪華酒店或知名中餐廳工作經驗，其中至少2年擔任中餐廳管理崗位（優先考慮有多個餐廳管理經驗者），具備建立客戶忠誠度、提升賓客滿意度、創造利潤及成本控制的成功案例。
精通各類食物及酒水產品知識，尤其熟悉中餐菜品特色與配酒搭配。
具備與周邊酒店、餐廳及餐飲供應商建立良好合作關系的能力，推動聯合營銷活動，實現資源共享與優勢互補，拓展雙餐廳的客源渠道。
高度負責、可靠，且具備出色的跨部門協作能力。
能在高壓、快節奏的環境中高效統籌兩個餐廳的日常運營。
具備卓越的團隊領導力與跨團隊協作能力，能有效激發兩個餐廳團隊的潛力。
以客人為中心，能在關注客人需求時始終保持冷靜與禮貌，具備出色的客戶洞察力與問題解決能力。
英語語言技能：
口語：會話/優秀
寫作和閱讀：優秀
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