BASIC FUNCTION基本職責 Responsible for supervising and co-coordinating the activities of all personnel involved in the set-up and service of functions and catering. 管理和協調參與員工, 使其出色完成擺設和服務的各項工作。 JOB SPECIFICATION工作要求 1.     College level 大專水平 2.     Minimum 5 years’ experience in a hotel of international standard 國際知名酒店相關工作經驗5年以上 3.     Facility in verbal and written expressions 口頭和書面表達能力好 4.     Personable and aggressive 儀表端莊，富于進取心  

·?AIn the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known ·?在經理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。? ·?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up ·?在自己當班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。 ·?Oversee the Implementation of standards as detailed in the departmental standards and procedures manual ·?監督部門工作程序手冊中列出的各項規范的貫徹執行。 ·?Enforce shift hand over procedures ·?執行交接班程序。 ·?Enforce correct bill paying procedures ·?遵守正確的結賬程序。 ·?Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc ·?有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產品等。 ·?Supervise cash handling and banking procedures ·?監督現金的處理和存放程序。? ·?Prepare daily banking and cash flow reports ·?編制每日存款和流動資金報告。 ·?Establish and instruct staff in cash security procedures ·?制定并指導員工執行現金安全制度。? ·?Deal with irregular payments ·?處理異常的付款情況。? ·?Supervise the maintenance of service equipment ·?監督服務設備的維護保養。 ·?Monitor standards of guest facilities and services ·?監督客用設施和服務的標準。? ·?Control stock and monitor security procedures ·?控制存貨和監督保安成序。? ·?Assist with menu and wine list creation ·?協助菜單和酒水單的設計工作。? ·?Supervise outlet service including Tea Lounge ·?監督餐廳及茶樓的服務。 ·?Works with Superior on manpower planning and management needs ·?和上級領導一起進行人力規劃和管理需求。 ·?Works with Superior in the preparation and management of the Department’s budget ·?和上級領導一起編制和管理部門預算。 ·?Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile ·?與廚師和餐飲經理交流意見和客人的建議從而反應當前客人的情況。 ·?Manage special amenities and special events ·?特殊設施和活動的管理工作。 ·?Anticipate market changes and review operations when necessary ·?有效的預測市場的變化，并在必要時審評運營工作 ·?Up-sell property facilities ·?推銷酒店的設施。 ·?Actively pursue cost saving measures ·?積極的實行節約成本的措施。 ·?Recycle wherever possible ·?盡可能再利用能源。 ·?Manage wage and beverage cost ·?管理工資和飲料成本。 ·?Forecasting ·?進行預測工作。 ·?Stock control ·?有效的控制存貨。 ·?Analyze statistics and change your operations to reflect customer preferences ·?分析統計數據，按照客人的喜好改變運營方法。 ·?Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts) ·?混合自己的輪班時間確保隨時了解部門內發生的事情(如夜班，白班，周末和周一至周五班，間休，午餐時間和晚班)。 ·?Make conversation to guests during their order and find out their likes and dislikes as well as building rapport ·?在客人點餐時與客人交談，發現客人的喜好，同時建立友善的關系。

SUMMARY OF POSITION 職位概括 Directstaff and serve guest needs by providing exceptional knowledge of food andbeverage menu items as well as information regarding preparation methods whileensuring guest satisfaction. Assist managers to maintain normal operations. 具備專業的餐飲酒水知識和正確的操作程序，指導員工，服務顧客，確保顧客的滿意。協助經理維持部門正常運營。 Familiar with western food service knowledge, love catering industry. 熟知西餐服務知識，熱愛餐飲行業。 Assist the restaurant manager to maintain the daily operation and lead the team members to complete the daily work. 協助餐廳經理保持餐飲日常運營，并帶領當班團隊成員完成日常工作。 PREFERRED KNOWLEDGE / QUALIFICATIONS? 職位要求 One to two years previous experience as captain, supervisory or senior server position inluxury hotel. 擁有不少於兩年在奢華酒店的領班或高級服務員經驗。? College degree or equivalent. 大專生或同等學歷。 Fluent in spoken English, able to have daily conversations with guests. 英文口語流利，能夠與客人日常對話.

【崗位職責】 1、營運 與客人進行積極的互動，來尋求反饋。 在餐廳中，培訓、維持和執行所有的服務標準。 在班次上正確執行收入和賬單控制程序。 處理日常員工的協作關系（例如時間調整）。 為所有的員工和客人，建立一個安全及衛生的工作環境。 為餐廳營運提供盡可能的幫助（例如工作時間表，樓層安排，預定）。 主持餐廳每天的試菜和菜單培訓課程。 確保在餐廳營運時，協助服務員或領位，在各自的崗位上使客人滿意。 確保服務的食品和飲料有質量保證。 確保完成每天基本的工作。 保持員工制服的標準。 通過使用工作指令和檢查，管理一個有效的工程維護及保養程序。 理解和教導授權原則，以確保客人的滿意度。 運用崗位的輪換制，來確保工作安排的合理性。 熟悉所有客人的獎勵計劃和關于他們賬目的正確結算程序。 以身作則來激勵我們的員工取得成功。 【崗位要求】 必須有5年以上的餐廳管理經驗 有較好的服務精神和溝通技巧 大專及以上學歷