Responsible for assisting Manager and Assistant Manager in the supervision of restaurant daily operations in order to meet and exceed customer needs and business requirements. 負責協助經理及副經理監督餐廳日常作息，以滿足并超越客戶及業務需求。 Ensuring adherence to service standards and operating procedures. 同時確保標準的服務流程。 DemonstrationWhatever/Whenever attitude when responding to guest request. 以顧客至上的宗旨服務。

【崗位職責】 1、負責酒店餐飲部門的市場推廣策略制定與執行，包括但不限于餐廳、酒吧、宴會等業務板塊； 2、策劃并組織各類餐飲促銷活動、節日主題推廣及會員營銷計劃，提升品牌影響力及客戶粘性； 3、分析市場趨勢及競爭對手動態，定期提交餐飲市場調研報告，優化推廣方案； 4、與市場傳訊團隊協作，統籌線上線下推廣渠道； 【崗位要求】 1、專科及以上學歷，市場營銷、酒店管理等相關專業優先； 2、2年以上奢華酒店或高端餐飲行業市場推廣經驗，熟悉餐飲運營流程； 3、具備出色的活動策劃能力及創意敏感度，能獨立完成推廣方案； 4、優秀的溝通協調能力及跨部門合作經驗，抗壓性強； 5、中英文流利，能撰寫推廣文案及英文匯報材料。

Mandarin Oriental Pudong, Shanghai is looking for a Restaurant Supervisor to join our Food &Beverage Service team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food &Beverage Service Department, The Restaurant Supervisor reports to the Restaurant Manager. As Restaurant Supervisor you will be?responsible?for the following duties: The Restaurant Supervisors responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. As Restaurant Supervisor we?expect?from you:? Have a minimum of 2 years' experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦東文華東方酒店正在尋找餐廳主管加入我們的餐飲服務部團隊。 您是精雕細琢的大師嗎？您想在一個共同榮耀的團隊中茁壯成長，在盡心盡責的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發渠道。集團因打造一些全球最受歡迎的酒店、提供受亞洲傳統啟發的傳奇服務，同時代表最前沿的奢華體驗，而受到越來越多的認可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區中心，將時尚風范、舒適和服務完美集于一身。我們對酒店的創意餐廳、寧靜的水療中心和現代設計倍感自豪。 關于工作 工作地點位于上海浦東文華東方酒店，在餐飲服務部，餐廳主管向 餐廳經理匯報。 作為餐廳主管，您將負責以下職責： 餐廳主管負責但不局限于大堂酒吧的整體運營。支持團隊并確保提供最高的服務標準給客人。 作為餐廳主管，我們對您的期望： 在相關餐飲方面至少有2年工作經歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當地語言和英語閱讀，書寫，口語流利 在任何時候保持職業精神和風度 具備數學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 我們對您的承諾 學習與發展。您的成功就是我們的成功。我們為您職業生涯的各個階段制定獨特的學習和發展計劃，讓您不斷成長。 MOstay （同事住宿福利）。當您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們為全球所有同事提供各種健康福利和健康計劃（工作6個月后可享有補充商業醫療保險）。 有競爭力的薪酬和福利待遇，提供優越的四人間宿舍，擁有獨立衛浴，獨立洗衣機和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團全球范圍內的人才內部調轉計劃。 我們是粉絲。您呢？

GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

PRINCIPAL RESPONSIBILITIES 主要職責 ? 1. Responsible for driving business and revenue to the F&B outlets across the board in making sure the business matches our outlet concept and positioning as well as is on line with Local and LHG Standards. Revenue, covers, etc need to be documented and traceable by a self generated tool. The forecast and achievements need to be discussed and reviewed on a monthly basis with EAM F&B. 負責推動餐廳生意及收入并確保與業務相匹配的概念和定位，以及與朗廷標準和世界領先酒店目標相符的方針。收入，盈利等數據需存檔并可追溯。每月與餐飲總監討論及回顧銷售預測及最終銷售額。 2. Work very closely with EAM F&B, Chinese Operations Manager and ADFB as well all outlets managers and chefs in order to plan, execute and deliver the best to our customers. 與餐飲總監，餐飲部經理以及總廚緊密合作，共同制定計劃，實行并讓我們的客人享受到最好的服務。 3. Any change of directions or unusual decisions to be take prior discussion and approval of EAM F&B 任何方針的改變及非尋常的決策改變之前應先于餐飲總監事先商討。 F&B PR Function (Hotel PR will liaise by communication department) ? 1. Responsible to guide the F&B team internally for all upcoming promotions 負責帶領餐飲部團隊為即將到來的促銷活動做準備 2. Conduct research on market trends and potential restaurants’ upcoming competitions to have better strategic marketing planning. 調查市場競爭對手及潛在競爭對手的趨勢已制定出市場策略計劃 3. Effectively map out and manager joint promotions, alliances and campaigns with third parties for more exposures in the marketplace. 有效的制定及領導促銷活動，與第三方合作以占領更多的市場份額 OPERATIONS 1.To know the Hotel inside in and out with all details such as Hotel designer company name, artists name for artefacts’, LHG Brands, Hotel facts and details, product description, F&B Concepts, OE (Operation Equipment) details and Unique selling points, used in each department. 熟知酒店各部門的信息例如酒店設計公司名稱，藝術家的藝術品，朗廷品牌，酒店詳細介紹，餐飲理念，產品說明，設施細節及獨特的銷售賣點。 2. Create a comprehensive and updated guest database which is used according for our F&B promotions. 建立全面的最新的顧客資料以用于餐飲促銷 3. Be flexible to cooperate in anyways with the F&B department to make a day to day operation as well special event happen according to our standards as well as with LHG standards in order to set a new F&B bar. 與餐飲運作部門靈活合作，根據酒店及朗廷標準處理特殊事件，建立一個全新的餐飲酒吧 HUMAN RESOURCES 1. Monitor and make sure colleagues are well dressed and groomed according to standards at all time. Guest contact servers or attendants must maintain a sharp look—proper uniform clean, pressed; shoes shined; hair at correct length and clean; hands well-manicured. 監督同事儀容儀表。無論對客或非對客同事都必須嚴格遵守儀容儀表的規定：制服要干凈平整并按照要求穿戴，鞋子要擦亮，頭發按照要求長短修剪并保持干凈，手指甲要修剪整齊 2.Train any colleague to the latest detail in order to provide the highest level of service to our customers. 為給客人提供最高水平的服務，培訓經理主管及鄰班最新的業務知識。 ADMINISTRATIVE 1. Create an electronic daily log book to key in important information such as: generated daily revenue, covers any other sales reports, PR update, etc and any important information to be shared. 建立并分享電子每日交接記錄表，輸入重要信息例如每日收入，銷售報表，公關信息以及其他需要被分享的重要信息等。 2. Make sure that SOP (Standards Operating Procedures) is written to the last detail and used on a daily basis to train managers and colleagues. 確保時時更新SOP（標準操作流程）用以每天培訓經理及同事 3. Be involved in the F&B budget and strategic departmental decision 參與決定餐飲預算及部門營業策略 MARKETING 1. Assist in the development and execution of marketing plans for the outlet. 同時協助于為所有餐廳制訂的市場推廣計劃的發展及實施。 2. Be a sales person through, be a Langham ambassador at all times 始終將自己定位于銷售人員及朗廷大使

崗位職責： 1. 保管衛生檢查的日志。 Maintains the Hygiene Inspection Log Book. 2. 及時提交所有客人/員工的食物衛生事故報告。 Submits all guest/ employee food and hygiene related incident reports in a timely manner. 3. 保證所有HACCP要求的相關報告及時登記和更新。 Ensure all HACCP required report to be recorded and updated in a timely manner. 4. 監督餐飲和廚房部的所有員工，確保他們遵守衛生條例。任何員工違反了衛生條例，應該向行政總廚匯報，之后落實總廚提出的改正建議。 Supervise F&B staff and ensures they are following all hygiene standards and practises. Any staff found to be working in an unhygienic manner should be reported to the Executive Chef who will advise action to be taken. 5. 與當地的衛生和健康機構緊密合作并協調與酒店和政府機構的相關事宜。 Works closely with the local Hygiene and Health authorities/ agencies and coordinates with all related matters that involve the Hotel and the authorities. 6. 協助并確保充分落實酒店的有害物控制條例。 Coordinates and ensures the implementation of Pest Control programme in the Hotel.　 崗位要求： 1. 持有食品衛生安全管理相關證。 Qualification in?hygiene and food safety management. 2. 英文書面和口語溝通良好。 Good at writing and speaking English. 3. 3年以上酒店食品衛生管理經驗或同等國際高端酒店食品衛生專員經驗。 Minimum 3 years work experience as?Hygiene Officer?in luxtury brand hotel.

崗位職責 1、? 為整個的餐飲廚房運作和集團管理酒店食品安全管理體系 2、? 出席必要的會議并且按照行政總廚辦公室的指示進行培訓。 3、? 負責餐飲部每天的審計和行動方案和報告 4、? 負責培訓廚房和餐飲的所有員工關于食品安全與衛生的知識 ? 5、? 與內外客人和團隊成員保持良好的溝通 6、? 按照標準檢查和維持垃圾房的衛生 7、? 審閱垃圾分類方法 8、? 與客人、供應商、政府、競爭者和其他團員保持聯系 9、? 安排，實施&跟蹤有關酒店食品安全管理體系的會議 10、出席指定的會議，處理重要的各種外部團體的來話者和來訪者 11、必須有高水平的人際交往能力去駕馭敏感自信的局面 12、能與所有層次的公共和個人團體聯系溝通 13、你將在特定團隊的幫助下繼續提高酒店食品安全管理體系并且關注危害分析和關鍵環節控制點的鑒定合格程度 14、與行政總廚和行政副總廚溝通，廚師在酒店食品安全管理體系的各個方面，確保適當的合作。 崗位要求 1、 持有行業衛生資格證書或者職業安全證書者優先 2、 在勞動衛生領域工作最少2年 3、 能夠聽說、書寫漢語和英語 4、 數學上的技能：基礎的數學知識 5、 精通很多電腦程序，比如，微軟辦公軟件，文檔和表格

job overview職位概述 ·?Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. ·?監督所在餐廳的服務和菜單內容的提供情況，確保高品質和一致性。 ·?Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. ??遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規范和當地的規章制度。 ? At InterContinental Hotels & Resorts??we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming?by being approachable, having confidence and showing respect. Stay in the moment?by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done. Make it memorable?by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲際酒店及度假村?，我們希望賓客感覺風格獨特、時尚現代和深入洞悉，這意味我們需要你： 親切、充滿自信、體現尊重來展現富有魅力的你。 理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。 見多識廣、分享閱歷、展現你的風格來創造令人感覺特別的時刻，做到令人難忘。 Duties and Responsibilities工作職責 ·?In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known ·?在經理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。 ·?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up ·?在自己當班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。 ·?Supervise cash handling and banking procedures ·?監督現金的處理和存放程序。 ·?Prepare daily banking and cash flow reports ·?編制每日存款和流動資金報告。 ? ·?Establish and instruct staff in cash security procedures ·?制定并指導員工執行現金安全制度。 ·?Deal with irregular payments ·?處理異常的付款情況。 ·?Supervise the maintenance of service equipment ·?監督服務設備的維護保養。 ·?Monitor standards of guest facilities and services ·?監督客用設施和服務的標準。 ·?Control stock and monitor security procedures ·?控制存貨和監督保安成序。 ·?Assist with menu and wine list creation ·?協助菜單和酒水單的設計工作。 ·?Supervise functions ·?監督各項職能。 ·?Supervise outlet service ·?監督餐廳的服務。 ·?Works with Superior on manpower planning and management needs ·?和上級領導一起進行人力規劃和管理需求。 ·?Works with Superior in the preparation and management of the Department’s budget ·?和上級領導一起編制和管理部門預算。

Job Responsibility 崗位職責： 1、Assume responsibility of daily operations in assigned outlet to ensure a smooth running, profitable operation within the framework of the hotel. 負責中餐廳日常的營運，保證餐廳營運順暢，使餐廳的運營處在一個收益的框架上。 2、Actively support the Quality Improvement Process. 積極改進服務質量。 3、Assist in working toward positive financial results. 積極協助完成收益目標。 4、Assist in ensuring that scheduling functions are performed accurately and on a timely basis. 協助確保工作完成的準確性。 5、Assist in maintaining a highly motivated and well-trained staff. 協助上級維持員工高度熱情和培養訓練有素的員工。 6、Initiate aggressive guest interaction through seeking and soliciting feedback from guests. 與客人進行積極的互動和交流，獲得他/她們的反饋意見。 7、Maintain a safe & sanitary work environment for all colleague & guests. 為所有的同事和客人，建立一個安全及衛生的工作環境。 Job Requirement 崗位要求： 1、Minimum 2 years Chinese Restaurant operations experience. 二年中餐廳經驗。  2、Demonstrated leadership qualities. 能體現領導者的素質。 3、Demonstrated good technical knowledge of Chinese Restaurant operations. 具備優秀的專業的中餐廳運營知識。 4、Demonstrated strong hospitality and communication skills. 有較好的服務精神和溝通技巧。 5、Demonstrated strong work ethic. 有較強的工作敬業精神。 6、Demonstrated great hospitality skills and sensitivity to guest needs. 良好的服務待客技巧并預知客人的需求。 7、Demonstrated a good understanding of food production. 對食物產品知識的充分了解。

崗位要求 1.扎實飲料 - 葡萄酒，烈酒，咖啡，茶，雞尾酒知識等。 2.大專以上學歷。 3. 熟悉娛樂服務和成本管理，了解康樂服務規范和質量標準，懂得衛生消毒和安全救護知識。 4.具有創意創新和主動性。形象良好. 5.具有一定的管理技能。 6. 熟悉公共娛樂場所公安管理法規和衛生條例。 7. 有較好的業務指導和組織協調能力。 8. 有較好的文字和語言表達能力，外語會話流利。 9. 熟練使用電腦等辦公自動化軟件。

崗位職責 1、 負責酒吧的日常經營; 2、建立、健全酒吧的各項管理制度和工作規范； 3、為酒吧的運作提出合理化建議； 4、組織完成酒吧各項經營計劃； 5、檢查運營情況，督導、落實各項規章制度和工作規范，發現問題及時予以解決； 6、督促員工做好會所所有設施設備的日常保養； 7、審核各種物品的申領，并控制成本； 8、實施培訓，提高員工自身素質和工作技能；及時處理客訴、了解客人對酒吧的建議，不斷改進服務 崗位要求 1、具有大專以上文化程度3年以上同崗位相關工作經驗；? ?2、形象氣質良好，了解酒水相關知識，熟料掌握調酒 ?3、熟悉高端酒吧運營管理和服務標準及工作流程； ?4、有較高的處理突發事件的應變能力及對客溝通能力； ?5、熱愛服務工作，工作踏實、認真，有較強的事業心和責任感。

Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn. Kerry Hotel Pudong offers 574?guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The?bon vivant?in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room. When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.? At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities. ? We are currently looking for a Service Associate? – The MEAT to join our Food & Beverage?team. ? Summary ? The server is responsible for the overall experience of guests dining in the outlet. Under the supervision of the Captain, the server controls the service to the guest at their table. He or she also ensures that the table and all mise-en-place are properly set and replenished. Additional duties include following the service sequence, practicing suggestive selling techniques, cashiering duties and following the instructions of the outlet manager. As a position with a lot of guest contact, the server plays a critical role in ensuring that guests have an enjoyable and memorable experience. ? Requirements ? - Oral fluency in English- Experience in Similar Scope- Outing and people oriented- Open-Minded;Creative- Sincere;Courteous- Vibrant;Curious ? 上海浦東嘉里大酒店是香格里拉酒店集團旗下首家嘉里品牌酒店，在此您將體驗到別樣的驚喜和生活的無窮樂趣。 酒店位于浦東核心腹地， 一應俱全的先進設施、獨特簡約的設計與熱情自然的服務使其成為現代靈動生活的富集之地。設備精良的健身場所，覆蓋3層6,000平方米 ? 上海浦東嘉里大酒店擁有574間客房及套房，超過8500平方米的會議室及宴會場地。酒店開設了總面積達6000平方米的健身俱樂部，提供豐富的健身及Spa護理項目，致力于為賓客營造一個工作和生活相均衡的環境。鐘愛美食的您可在酒店的三家餐廳盡情探索令人興奮的料理精選。而在圓滿的一天結束之際，再沒有比到釀酒坊品嘗一杯釀酒大師手工制作的新鮮啤酒更好的選擇了。 夜幕降臨時分，無論您選擇下榻于寬敞的客房和套房，抑或入住毗鄰酒店的浦東嘉里城公寓，豪華舒適的享受從不分白晝與黑夜。 在浦東嘉里大酒店，您會很快意識到這里沒有慣例，一切皆有可能。 ? 工作概述 ? 服務員要對所有在餐廳用餐的客人的經歷負責。在領班的管理下，服務員為客人提供服務。他/她要確保桌面的擺設是正確的。另外的職責包括根據服務程序，練習營銷技巧，收銀員的職責并且根據餐廳經理的吩咐來實行。這個崗位會與大部分客人有交流，服務員扮演著關鍵的角色來確保客人擁有一個愉快的，令人難忘的用餐經歷。 ? 崗位要求 ? - 英文口語流利 - 有相關的工作經驗 - 性格外向，善于與人交流 - 思維活躍，有創新意識 - 為人真誠謙虛 - 充滿生氣，求知欲強

1、為整個的餐飲廚房運作和集團管理酒店食品安全管理體系2、出席必要的會議并且按照餐飲辦公室的指示進行培訓。3、負責餐飲部每天的審計和行動方案和報告4、負責培訓廚房和餐飲的所有員工關于食品安全與衛生的知識5、與內外客人和團隊成員保持良好的溝通6、按照標準檢查和維持垃圾房的衛生

Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn. Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room. When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.? At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities. Summary: The server is responsible for the overall experience of guests dining in the outlet. Under the supervision of the Captain, the server controls the service to the guest at their table. He or she also ensures that the table and all mise-en-place are properly set and replenished. Additional duties include following the service sequence, practicing suggestive selling techniques, cashiering duties and following the instructions of the outlet manager. As a position with a lot of guest contact, the server plays a critical role in ensuring that guests have an enjoyable and memorable experience. ??Requirements: -?Has?pro-active?working?attitude,?pay?attention?to?details -?Team?player,?has?has?strong?sense?of?responsibility -?Has?good?communication?&?interpersonal?skills 上海浦東嘉里大酒店是香格里拉酒店集團旗下首家嘉里品牌酒店，在此您將體驗到別樣的驚喜和生活的無窮樂趣。 酒店位于浦東核心腹地， 一應俱全的先進設施、獨特簡約的設計與熱情自然的服務使其成為現代靈動生活的富集之地。設備精良的健身場所，覆蓋3層6,000平方米 ? 上海浦東嘉里大酒店擁有574間客房及套房，超過8500平方米的會議室及宴會場地。酒店開設了總面積達6000平方米的健身俱樂部，提供豐富的健身及Spa護理項目，致力于為賓客營造一個工作和生活相均衡的環境。鐘愛美食的您可在酒店的三家餐廳盡情探索令人興奮的料理精選。而在圓滿的一天結束之際，再沒有比到釀酒坊品嘗一杯釀酒大師手工制作的新鮮啤酒更好的選擇了。 夜幕降臨時分，無論您選擇下榻于寬敞的客房和套房，抑或入住毗鄰酒店的浦東嘉里城公寓，豪華舒適的享受從不分白晝與黑夜。 在浦東嘉里大酒店，您會很快意識到這里沒有慣例，一切皆有可能。 工作概述: 服務員要對所有在餐廳用餐的客人的經歷負責。在領班的管理下，服務員為客人提供服務。他/她要確保桌面的擺設是正確的。另外的職責包括根據服務程序，練習營銷技巧，收銀員的職責并且根據餐廳經理的吩咐來實行。這個崗位會與大部分客人有交流，服務員扮演著關鍵的角色來確保客人擁有一個愉快的，令人難忘的用餐經歷。 崗位要求： -?工作認真自信，積極主動 -?具有良好的團隊合作能力和較強的責任心 -?良好的溝通及表達能力

-? 2年以上相關工作經驗 -? 尊重客人需求，認真對待客人的提問或投訴，熱衷于滿足客人期望，時刻提供專業和高水平的服務質量 -? 工作自覺主動、負責任 -? 以身作則，幫助并帶領員工 -? 出色的語言組織能力，清楚流利地闡述觀點 -? 合理高效地安排員工工作，同時積極培養員工的質量意識 -? 具有良好的團隊合作精神，全力支持并協助他人工作 -? 性格開朗，能從容應對壓力 -? 愿意接受輪班工作 -? 流利的英語口語及掌握相關餐飲英語技能 -? At least 2 year similar working experience -? Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards -? Acts on own initiative and takes responsibility for own work -? Sets role-model for staff; guides and assists the staff -? Has effective language abilities and clearly expresses opinions and information -? Structures work activities effectively, helps to build staff’s quality consciousness -? Has team spirit, willing to provide assistance and helpful -? Has a bright and cheerful disposition, can contend with pressure -? Accepts to take shift work -? Proficiency in oral and F&B English skills

-? 2年以上相關工作經驗? -? 尊重客人需求，認真對待客人的提問或投訴，熱衷于滿足客人期望，時刻提供專業和高水平的服務質量 -? 工作自覺主動、負責任 -? 以身作則，幫助并帶領員工 -? 出色的語言組織能力，清楚流利地闡述觀點 -? 合理高效地安排員工工作，同時積極培養員工的質量意識 -? 具有良好的團隊合作精神，全力支持并協助他人工作 -? 性格開朗，能從容應對壓力 -? 愿意接受輪班工作 -? 流利的英語口語及掌握相關餐飲英語技能 -? At least 2 year similar working experience -? Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards -? Acts on own initiative and takes responsibility for own work -? Sets role-model for staff; guides and assists the staff -? Has effective language abilities and clearly expresses opinions and information -? Structures work activities effectively, helps to build staff’s quality consciousness -? Has team spirit, willing to provide assistance and helpful -? Has a bright and cheerful disposition, can contend with pressure -? Accepts to take shift work -? Proficiency in oral and F&B English skills

1.經理不在崗時承擔經理的職責； 2.檢查員工上崗前的儀容儀表，負責員工的考勤和考核工作； 3.檢查餐前的準備工作，確保工作物品充足，工作場地清潔； 4.隨時檢查、指導下屬工作，調動員工積極性，為客人提供優質服務； 5.與廚房保持良好的溝通與合作，主動向客人推銷； 6.對餐廳每天的營業情況及發生的特別事件作好記錄，安排好交接工作； 7.處理服務中發生的各種情況； 8.協助經理開展員工培訓工作； 9.每月定時對餐廳所有物品、設施設備進行清查盤點，檢查維護保養設施設備的記錄情況，對所缺物品制定申購計劃? 報經理； 10.完成上級分配的其他工作。

主要職責: 1. 負責中餐廳的日常營運，保證餐廳營運順暢，使酒店的運營處在一個收益的框架上 2. 積極改進服務質量 3. 積極協助上級，完成良好的收益 4. 協助確保每個時間段的工作準確地完成 5. 協助上級培訓一個高度熱情和訓練有素的同事 崗位要求： 1. 具備優秀的專業的餐廳運營知識 2. 良好的服務待客技巧預知客人的需求 3. 能夠使用日常的辦公室軟件

【崗位職責】 1、在經理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求； 2、在自己當班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作； 3、編制每日存款和流動資金報告； 4、監督客用設施和服務的標準； 5、控制存貨和監督保安成序； 6、處理突發問題，如客戶投訴或緊急訂單，確保服務及時性與客戶滿意度； 7、協助菜單和酒水單的設計工作。 【崗位要求】 1、完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力； 2、持有當地政府規定的含酒精飲品知識課程證書或食品服務許可證或有效的健康或食品上崗證； 3、具備較強的組織協調能力，能高效管理團隊并處理多任務； 4、工作細致認真，責任心強，能適應高強度工作環境； 5、具備良好的溝通能力，能與各部門協作解決問題； 6、愿意接受彈性工作時間安排，包括周末及節假日輪班。

主要職責: 積極協助上級，保證餐廳營運順暢 確保每個時間段的工作準確地完成 協助上級培訓新員工和實習生 崗位要求： 至少有一年以上的星級酒店西餐廳服務經驗 良好的服務待客技巧，預知客人的需求 能夠使用日常的辦公室軟件

This position isconcerned with the service of drinks and associated products directly to theguest, as per the standards set by the Beverage Policy, and in additioncomplying with the F&B Control and ordering procedures as set by thePolicies of the Hotel. 本職位主要負責直接為客人提供酒水及相關產品的服務，并遵守酒店的餐飲控制和點餐程序 The main responsibilityis provide drink service to guests and also well control the beverageconsumption 主要職責是為客人提供酒水服務，同時控制好酒水的消費

崗位職責 1、熟悉咖啡、飲品制作工藝和流程。 2、2年以上餐飲管理或咖啡培訓經驗，掌握咖啡廳服務的標準和要求。 3、善于評估、培訓員工并激勵員工工作。 4、了解咖啡廳運作及布局，有一定審美。 崗位要求： 1、形象氣質佳； 2、2年以上相關工作經驗； 福利待遇： 1、薪資：基礎薪資+績效+五險一金+帶薪年假+年底雙薪。薪資面談。 2、住宿條件：距離酒店員工通道走路一分鐘地上宿舍、4-8人間，免費提供床上用品、空調、WIFI、公共浴室、24小時熱水。 3、用餐：免費提供工作餐。 4、生日福利：生日蛋糕券。 5、工會福利：節日禮品、互助險。 6、培訓體系：吉旅&中旅酒店集團培訓體系。 7、住房優惠：維景品牌酒店享受員工價格住宿。 8、中旅&國旅雙國企，穩定性好，福利待遇全面。 9、工作時間：做五休二

【崗位職責】 1、對酒吧經理負責，具體實施對大堂吧的日常營運管理工作。 2、負責制定大堂吧工作計劃，并有效組織實施。 3、每日參與并檢查、指導大堂吧工作執行情況，及時發現問題、處理問題并做好記錄。 4、負責主持大堂吧每日例會；參加大堂吧/酒吧每周周會、每月月會、樓面協調會、餐飲部經營分析會，并確保上情下達、下情上呈。 5、負責部門新員工培訓和員工的在崗培訓工作，確保員工的素質、技能符合崗位要求。 6、合理調配人力，保證部門日常工作的人員配置并保持樓面清潔衛生和服務質量水準。 7、負責作業前菜單或工作單的查看，主動了解每位客人對服務和出品的特殊要求，并及時將信息傳達給服務人員和出品部門，且須一一檢查落實。 8、全程負責并參與每次的VIP服務，服務結束后，及時召集服務人員工進行總結。 9、依據客人需求對大堂吧各項管理制度、政策以及部門操作程序、出品及服務標準提出有建設性的意見和建議。 10、與餐飲部其他部門的有效協調和溝通，使工作順利進行。 11、與客人建立良好的公共關系，并及時處理發生在部門的各類投訴、意外和突發事件。 12、關注市場，積極參與部門經營推廣方案的討論，并提出對經營有建設性的建議。 13、參與部門營運現場的操作、檢查、監督，并及時予以工作指導。 14、對直接下屬進行約談和工作評估，并適時有效的激勵各級員工士氣。 15、定時與成控部主管聯系，確保大堂吧酒水成本得到有效控制。 16、與營業部及其他部門密切聯系出色完成各項接待任務。 17、負責執行大堂吧設備、設施的維護保養工作，使之經常處于完好的狀態并得到合理的使用，防止事故發生。 18、負責檢查大堂吧員工個人、區域環境等衛生及員工操作安全狀況，貫徹執行飲食衛生制度，確保部門各項衛生及安全措施的實施。 【崗位要求】 1、同崗位工作經驗1年以上 2、性別不限，35歲以下，工作認真負責，并有一定的管理水平和經營理念 3、懂各種酒水知識，咖啡拉花，基本酒類知識，有一定英語對話能力

Responsible forassisting Manager and Assistant Manager inthe supervision of restaurant daily operations in orderto meet andexceed customer needs andbusiness requirements, while ensuring adherence toservice standards and operating procedures. 負責協助經理及副經理監督餐廳日常作息， 以滿足并超越客戶及業務需求，并同時確保標準的服務流程。 Supervise and inspect restaurantopening and close duties. 監督、檢查餐廳開放和關閉工作。 Provide coachingand conducttraining for all reportingTalent to ensure that service standardsare followed. 訓練新人、輔導培訓以確保高水準的服務品質。 Take ordersfor and serve all food and beverage requestsusing suggestiveselling techniques. 提供高品質的餐飲服務，有效運用建議銷售促進收益。 Demonstration Whatever/Whenever attitudewhen respondingto guest request. 以顧客至上的宗旨服務。