一、崗位職責(zé)： 1、確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求； 2、查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理； 3、熟悉預(yù)訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名，了解酒店的所有活動； 4、熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益； 5、熟練前臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)； 6、熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)； 7、負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 8、制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 二、崗位要求： 1.女凈高168cm以上，男凈高178cm以上，形象氣質(zhì)佳，具有良好的溝通能力，積極樂觀； 2.工作認(rèn)真、作風(fēng)細(xì)致、吃苦耐勞、反應(yīng)靈活； 3.具有一定的電腦操作技能，具有良好的英語溝通能力，有同星級酒店同崗位工作經(jīng)驗優(yōu)先考慮。

備注：招聘前臺接待? ?前臺主管 【崗位職責(zé)】 1、確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2、查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理。 3、熟悉預(yù)訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名，了解酒店的所有活動。 4、熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益。 5、熟練前臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)。 6、熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)。 7、負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 8、負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度。 9、制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 【崗位要求】 1、大專以上文化程度。 2、性格開朗、頭腦靈活、工作踏實，具有較強(qiáng)的服務(wù)意識、推銷意識和責(zé)任感。 3、通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。 4、相貌端正，身體健康。 此崗位招聘前臺接待、禮賓員、門童。

-?????? Inspects all VIP rooms prior to arrival ? ? ? ? 在貴賓到達(dá)前對貴賓房進(jìn)行檢查 -?????? Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests ? ? ? ? 查閱來客單，檢查對客人和貴賓的房間分配情況、各類設(shè)施情況以及特別申請 -?????? Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary ? ? ? ? 評估所有員工的外在形象、守紀(jì)情況和工作效率并進(jìn)行直接監(jiān)管，如有必要，可采取 ? ? ? ? 直接的糾正措施 -?????? Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations ? ? ? ? 組織和召開客戶關(guān)系部全體人員參加的會議，以加強(qiáng)交流和保證業(yè)務(wù)的順利進(jìn)行 -?????? Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures ? ? ? ? 在考慮酒店入住情況和預(yù)測以及大規(guī)模的團(tuán)組活動，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為客戶關(guān)系部員工準(zhǔn)備高效的工作計劃，安排節(jié)日和假日 -?????? Works with Superior and Human Resources on manpower planning and management needs ? ? ? ? 與上級領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。 -?????? Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure ? ? ? ? 監(jiān)督客戶關(guān)系部工作人員，以確保來賓始終得到禮貌接待及充分的注意和重視，由此實現(xiàn)最大的客人滿意度 -?????? Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service ? ? ? ? 監(jiān)督客戶關(guān)系部人員的工作，以確保優(yōu)悅會會員始終得到全部優(yōu)惠，常客和其它貴賓也得到特別關(guān)照 -?????? Oversee maintenance of efficient repeat guest history system ? ? ? ? 對高效的常客客史檔案系統(tǒng)維護(hù)實施監(jiān)管 -?????? Perform such functions as to include but not be limited to: ? ? ? ? 行使下列功能，包括但不僅限于： -?????? Priority Club and regular guest welcome letters ? ? ? ? ?向優(yōu)悅會會員和常客致歡迎信 -?????? Solicitation of Priority Club applications ? ? ? ? ?發(fā)展優(yōu)悅會會員 -?????? Attending to special requests by guests ? ? ? ? ?回應(yīng)客人提出的特別要求 -?????? Handle guest complaints and refer them as necessary, follows up on corrective action ? ? ? ? ?處理客人投訴，如有必要則將其提交給有關(guān)部門，并對糾正措施進(jìn)行跟進(jìn) -?????? Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery ? ? ? ? ?計劃并參加優(yōu)悅會和貴賓的定期雞尾酒會和社會活動，以便進(jìn)一步提高服務(wù)質(zhì)量 -?????? Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction ? ? ? ? ?確保向行政樓層和行政俱樂部提供全方位的服務(wù)，最大程度的獲得賓客滿意度 -?????? Greet VIP guests personally ? ? ? ? ?親自迎接貴賓

工作職責(zé)： 1、熟練部門各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)； 2、熟練掌握度假村信息，提供準(zhǔn)確的問訊服務(wù)； 3、熟悉預(yù)訂資料，了解客情，尤其要記住即將來電的貴賓、常客的姓名，了解酒店的所有活動； 4、負(fù)責(zé)客人的入住、接待及退房工作； 5、協(xié)助度假村入住客人的迎賓、車輛指引及水上巴士的運行工作； 6、熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益； 7、查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理； 8、制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 9、區(qū)域內(nèi)所有物品的管理、領(lǐng)用 ； 10、 熟悉度假村內(nèi)相關(guān)餐飲、休閑娛樂設(shè)施、活動等，為客人提供優(yōu)質(zhì)服務(wù)； 11、 熱心解答客人的問詢，力所能及幫助客人解決問題； 12、 領(lǐng)導(dǎo)交代的其他工作 。 崗位要求 1、 大專及以上學(xué)歷，熱愛旅游服務(wù)行業(yè)； 2、熟悉辦公軟件及電腦操作； 3、 熱愛旅游、善于分享，有故事有情懷 ； 4、 具備服務(wù)意識，敏銳的觀察力、較強(qiáng)的適應(yīng)能力、學(xué)習(xí)能力和應(yīng)變能力； 5、 優(yōu)秀的人際交往和協(xié)調(diào)能力 ； 6、 簡單真誠，堅韌親切，善良樂觀，熱情大方 ； 7、 積極主動，學(xué)習(xí)能力強(qiáng)，富有團(tuán)隊合作精神； 8、 擁抱變化，勇于迎接挑戰(zhàn)，期待成為更好的自己 ； 9、懂網(wǎng)絡(luò)營銷和民宿推廣者優(yōu)先考慮。

Be familiar with the layout of the hotel andmemorize the preferred route for escorting guests 熟悉酒店布局并記下護(hù)送客人的最佳路線。 Room the guest in accordance with hotelstandards 按照酒店標(biāo)準(zhǔn)為客人安排房間。 Be familiar with the lift workings andemergency stairs 熟悉電梯和疏散樓梯的使用。 Provide information to guests about the hotelfacilities and services 向客人提供關(guān)于酒店的設(shè)施和服務(wù)的信息。 Provide guest services and guidance 向客人提供服務(wù)和引導(dǎo)。 Learn and utilize names of guests, especiallyrepeat and long staying guests and routinely greet guests as they pass throughthe lobby, remaining alert to situations where he can be of assistance toguests 熟知并稱呼客人的名字，特別是對于常客和長包房的客人，并在客人經(jīng)過大廳時與其打招呼，隨時留意是否有可以為客人提供服務(wù)的情況出現(xiàn)。 Keep the lobby clean and tidy, informing theConcierge or Bell Captain if it needs major cleaning 保持大廳的整潔，如果需要大清掃的話應(yīng)通知禮賓主管或行李領(lǐng)班。 Maintain a well groomed hair style and wearclean, shiny well polished shoes and a neat uniform while on duty 上班時要保持好的發(fā)型，注意服裝的干凈，鞋要擦凈并上光，并保持制服的整齊清潔。 Help other employees in department, replacingthem temporarily when necessary 幫助部門內(nèi)其它員工，如有必要則暫時代理他們的工作。 Keep the baggage room clean and in order beforegoing off duty on each shift 每次交班前均保持行李室的整潔。 Upon arrival of newspaper, prepare them anddeliver them to guest rooms as assigned by the Bell Captain 當(dāng)報紙送到后進(jìn)行適當(dāng)整理，然后按行李領(lǐng)班的要求將其送至客人房間。 Use the Duty Log to document matters ofimportance 使用工作日志來記錄重要事項。 Operate Communicates equipment 操作通信設(shè)備。 Arrange transport and coordinate luggage 負(fù)責(zé)安排交通并協(xié)調(diào)行李事宜。 Manage the key system securely 對鑰匙系統(tǒng)進(jìn)行安全管理。 Required Skills – 技能要求 ?Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ?Able to read and write English ?能夠讀寫英語 Qualifications – 學(xué)歷 ?High School or Vocational Certificate  in Hotel Administration, Hotel Management or equivalent 具有高中或酒店行政管理，酒店管理或相關(guān)的專業(yè)證書。 Experience – 經(jīng)驗 ?6 months experience in guest service or customer service, or an equivalent combination of education and experience. 擁有6個月賓客服務(wù)工作經(jīng)驗，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。

崗位職責(zé) 1.確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2.查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理。 3.熟悉預(yù)訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名，了解酒店的所有活動。 4.熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益。 5.熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)。 6.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)。 7.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 8.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度。 9.制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1.大專以上文化程度，懂得英語，能熟練使用Opera系統(tǒng)優(yōu)先考慮。 2.性格開朗、頭腦靈活、工作踏實，具有較強(qiáng)的服務(wù)意識、推銷意識和責(zé)任感。 3.通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。 4.相貌端正，身體健康。

崗位職責(zé) 1.查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理； 2.熟悉預(yù)訂資料，了解客情，尤其要記住即將來電的貴賓、常客的姓名，了解酒店的所有活動； 3.熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益； 4.熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)； 5.熟練掌握店內(nèi)信息，提供準(zhǔn)確的問訊服務(wù)； 6.負(fù)責(zé)為下榻酒店的賓客辦理入住及離店登記手續(xù)； 7.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度； 8.制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1.流利的英語口語； 2.性格開朗、頭腦靈活、工作踏實，具有較強(qiáng)的服務(wù)意識和責(zé)任感； 3.通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。

任職要求 1.女性身高1.6米以上，男性1.7米以上 2.大專以上學(xué)歷，英文良好，電腦操作熟練 3.良好的服務(wù)意識，能適應(yīng)倒班工作

崗位職責(zé)： 1.根據(jù)客人的預(yù)訂要求為客人分房并辦理入住手續(xù)。 2.安排并控制房卡，確保每個房間都有房卡，確保在客人結(jié)賬退房時能歸還房卡，并隨時監(jiān)控房卡數(shù)量是否充足以便及時知會上級。 任職資格： 1.熱情、開朗，有強(qiáng)烈責(zé)任感，熱愛酒店行業(yè)。 2.氣質(zhì)良好，頭腦靈敏，接受夜班。 3.有前臺經(jīng)驗和西軟系統(tǒng)者優(yōu)先。

崗位職責(zé) 1.具有高度的安全意識和責(zé)任感，對會員安全負(fù)責(zé)。 2.做好游泳者的安全管理。 3.密切注意池內(nèi)情況，對于各種異常情況，果斷迅速的采取有效求助措施。 4.定期進(jìn)行業(yè)務(wù)技術(shù)學(xué)習(xí)，相互交流經(jīng)驗，不斷提高業(yè)務(wù)水平。 崗位要求 1.持有救生證； 2.熟悉游泳池，沙灘吧服務(wù)知識，掌握游泳和救生急救技術(shù)，懂得游泳衛(wèi)生消毒知識； 3.有在水中進(jìn)行急救和在陸地上進(jìn)行人工救護(hù)的能力。

-?????? Inspects all VIP rooms prior to arrival ? ? ? ? 在貴賓到達(dá)前對貴賓房進(jìn)行檢查 -?????? Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests ? ? ? ? 查閱來客單，檢查對客人和貴賓的房間分配情況、各類設(shè)施情況以及特別申請 -?????? Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary ? ? ? ? 評估所有員工的外在形象、守紀(jì)情況和工作效率并進(jìn)行直接監(jiān)管，如有必要，可采取 ? ? ? ? 直接的糾正措施 -?????? Organize and conduct regular meeting for all Guest Relation’s staff to facilitate communications and smooth operations ? ? ? ? 組織和召開客戶關(guān)系部全體人員參加的會議，以加強(qiáng)交流和保證業(yè)務(wù)的順利進(jìn)行 -?????? Prepare efficient work schedule for Guest Relations Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures ? ? ? ? 在考慮酒店入住情況和預(yù)測以及大規(guī)模的團(tuán)組活動，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為客戶關(guān)系部員工準(zhǔn)備高效的工作計劃，安排節(jié)日和假日 -?????? Works with Superior and Human Resources on manpower planning and management needs ? ? ? ? 與上級領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。 -?????? Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure ? ? ? ? 監(jiān)督客戶關(guān)系部工作人員，以確保來賓始終得到禮貌接待及充分的注意和重視，由此實現(xiàn)最大的客人滿意度 -?????? Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service ? ? ? ? 監(jiān)督客戶關(guān)系部人員的工作，以確保優(yōu)悅會會員始終得到全部優(yōu)惠，常客和其它貴賓也得到特別關(guān)照 -?????? Oversee maintenance of efficient repeat guest history system ? ? ? ? 對高效的常客客史檔案系統(tǒng)維護(hù)實施監(jiān)管 -?????? Perform such functions as to include but not be limited to: ? ? ? ? 行使下列功能，包括但不僅限于： -?????? Priority Club and regular guest welcome letters ? ? ? ? ?向優(yōu)悅會會員和常客致歡迎信 -?????? Solicitation of Priority Club applications ? ? ? ? ?發(fā)展優(yōu)悅會會員 -?????? Attending to special requests by guests ? ? ? ? ?回應(yīng)客人提出的特別要求 -?????? Handle guest complaints and refer them as necessary, follows up on corrective action ? ? ? ? ?處理客人投訴，如有必要則將其提交給有關(guān)部門，并對糾正措施進(jìn)行跟進(jìn) -?????? Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery ? ? ? ? ?計劃并參加優(yōu)悅會和貴賓的定期雞尾酒會和社會活動，以便進(jìn)一步提高服務(wù)質(zhì)量 -?????? Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction ? ? ? ? ?確保向行政樓層和行政俱樂部提供全方位的服務(wù)，最大程度的獲得賓客滿意度 -?????? Greet VIP guests personally ? ? ? ? ?親自迎接貴賓

Conducts shift briefings to ensure hotel activities and operational requirements are known? 進(jìn)行有效的交接班簡報工作，以明確酒店活動和運營要求 Supervise front office operations during assigned shift including:Maintenance of guest information 在當(dāng)班期間監(jiān)督前廳部運營情況，包括：維護(hù)客戶信息 Maintenance of information about local events 維護(hù)當(dāng)?shù)鼗顒拥男畔? Compile occupancy statistics 統(tǒng)計入住情況 Supervise the use of he public address system 監(jiān)督公共廣播系統(tǒng)的使用 Supervise group bookings 監(jiān)督團(tuán)組預(yù)訂情況 Assisting with serious complaints 協(xié)助解決嚴(yán)重投訴問題 Supervise cashiering activities during shift including: 在當(dāng)班期間監(jiān)督收銀活動，包括： Cash handling and banking procedure 現(xiàn)金處理和銀行業(yè)務(wù)程序 Dealing with irregular payments 處理非法支付情況 Instructing staff in credit policies and facilities 就信用政策和設(shè)備對員工進(jìn)行指導(dǎo) Instructing staff in cash security procedures 就現(xiàn)金安全程序?qū)T工進(jìn)行指導(dǎo) Carry out debtor control 實施應(yīng)收帳款控制 Prepare reports 準(zhǔn)備財務(wù)報告 Supervise the cashiering system 對收銀系統(tǒng)實施監(jiān)管 Works with Superior and Human Resources on manpower planning and management needs 與上級領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。 Works with Superior and Director of Finance in the preparation and management of the Department’s budget.? 與上級領(lǐng)導(dǎo)和財務(wù)總監(jiān)一起編制和管理部門預(yù)算。 Required Skills – 技能要求 ? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ? 擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ? Proficient in the use of Microsoft Office and Front Office System ? 熟練使用微軟辦公軟件和前臺系統(tǒng) ? Problem solving and organizational abilities ? 具有解決問題和組織能力 Qualifications – 學(xué)歷 ? Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent ? 具有酒店行政管理，酒店管理或相關(guān)的大專學(xué)歷或?qū)I(yè)證書。 Experience – 經(jīng)驗 ? 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. ? ? 擁有1年前廳或賓客服務(wù)工作經(jīng)驗，包括管理經(jīng)驗，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity? 隨時以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。 Registers and rooms all arrivals according to established procedures 按照既定工作程序為所有來客登記并安排房間。 Maintains intimate knowledge of departmental standards and procedures 熟知部門標(biāo)準(zhǔn)工作程序。 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入酒店電腦系統(tǒng)。 Maintains cashier float and ensures accurate daily report of all money received 保持庫存現(xiàn)金限額并保證每日對所收現(xiàn)金進(jìn)行準(zhǔn)確報告。 Cashes hotel guest’s personal and travelers checks and assists with currency exchange 為酒店客人的個人支票及旅行支票兌換現(xiàn)金，并協(xié)助進(jìn)行外匯兌換。 Keeps abreast of all modifications to accounting policies and procedures 隨時留意會計政策和工作程序的變化 。 Responsible and attends to guest’s request of using the service of safety box at all times 隨時負(fù)責(zé)回應(yīng)客人關(guān)于使用保險箱服務(wù)的要求。 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 熟知所有特別促銷活動，如：季節(jié)性套餐計劃、常客優(yōu)惠計劃以及洲際酒店集團(tuán)忠實方案。 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 處理客人的投訴、問詢和請求，如果自己無法提供協(xié)助，則將問題轉(zhuǎn)給主管和經(jīng)理助理 。 Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels 熟悉洲際酒店和度假村集團(tuán)的其它成員酒店，以便當(dāng)客人在登記卡上寫出以后要去的目的地時可以游說其在另一家洲際酒店集團(tuán)成員酒店進(jìn)行提前預(yù)訂 。 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 盡一切努力確保客人在離店時會對酒店的服務(wù)有很好的印象。 Performs the audit balances and prepares all works for audit in an orderly fashion 執(zhí)行審計結(jié)余，并為審計工作進(jìn)行各項有序的準(zhǔn)備。 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 在值班時檢查夜班報告，準(zhǔn)備早班報告，并為客人的到來準(zhǔn)備各種必要的表格。 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems 全面了解標(biāo)準(zhǔn)的預(yù)訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預(yù)訂系統(tǒng)內(nèi)對房源情況進(jìn)行解讀。 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 按照洲際酒店集團(tuán)品牌的預(yù)期保持自己行為、外表和態(tài)度的高標(biāo)準(zhǔn)。 Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times 隨時保持前臺工作區(qū)域的整潔和有序，并以此作為自己的個人興趣和驕傲 。 Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard 力爭保持酒店的高標(biāo)準(zhǔn)，特別注意洲際酒店集團(tuán)忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。 Required Skills – 技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 Able to read and write English 能夠讀寫英語 Proficient in the use of Microsoft Office and Front Office System 熟練使用微軟辦公軟件和前臺系統(tǒng) ? Qualifications – 學(xué)歷 High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent 具有高中學(xué)歷或酒店行政管理，酒店管理或相關(guān)的職業(yè)證書。 ? ? ? ?? Experience – 經(jīng)驗 1 year experience in guest / customer service, or an equivalent combination of education and experience.? 擁有1年賓客服務(wù)部工作經(jīng)驗，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。

Escorts arriving and departing guests in a friendly , courteous manner to and from their accommodations,? transporting their luggage . Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards. ???????? 熱情友好的幫助客人提攜行李，引領(lǐng)客人到房間并提供所需服務(wù)。貫穿希爾頓品牌服務(wù)理念于服務(wù)當(dāng)中給客人留下難忘而又愉悅的回憶。 ? 1.????? Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators . 幫助客人尋找丟失在出租車上的物品。 通過專用行李車裝卸通道為客人裝卸行李。 2.????? Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference. 引領(lǐng)客人到房間，介紹酒店及房間的設(shè)施設(shè)備。快速巡視房間是否存在問題，及時通知相關(guān)部門予以解決。 3.????? Listens and responds to guest inquires using a positive , clear speaking voice . answers questions and offers assistance giving accurate information regarding outlet hours , other hotel service , directions to local attractions or function rooms , car rentals , air line shuttle service , etc. 對于客人的需求予以積極快速的回應(yīng)，提供準(zhǔn)確信息，提供租車、旅游向?qū)У确?wù)。 4.????? Organizes and store luggage as necessary in a designate area . 將客人行李有序的寄存于指定地點。 5.????? Greets customers immediately with a friendly and sincere welcome . Remain calm and attentive , especially during heavy hotel activity and emergencies . 熱情友好的問候客人。能成著冷靜的應(yīng)對各種突發(fā)情況。 6.????? Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 積極的工作，友好的為客人提供服務(wù)的同時招呼示意下一位客人。 7.????? Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 積極參加所需的各種培訓(xùn)，提高工作能力。 8.????? Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作，為酒店發(fā)展提供創(chuàng)造性的建議，為顧客和整個團(tuán)隊提供高品質(zhì)服務(wù)。 9.????? Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets. 在前臺和禮賓部的團(tuán)隊中起到積極做用，有效的溝通，確保達(dá)到目標(biāo)。 10.??? Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 為顧客提供熱情周到的服務(wù)，有賓至如歸感。 11.??? Ensures that all guests are greeted at the door. 第一時間問候客人。 12.??? Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行動，及時有效的處理顧客的不滿，適當(dāng)?shù)臅r候告知值班經(jīng)理或賓客關(guān)系經(jīng)理。回訪客人，確保客人對解決方法滿意。 13.??? Ensures that VIP guests are treated personally and recognized as an individual. 確保VIP客人的待遇。 14.??? Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 引入新的榮譽(yù)客會會員，確保會員應(yīng)得利益，為會員提供優(yōu)質(zhì)專業(yè)的服務(wù)。。 15.??? Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell. 如有需要，幫助客人拿取行李，確保客人及時辦理離店，安排運送，同時歡迎他們再次光臨。 16.??? Handles and stores guests’ luggage in a safe and secure, organized and systemized way. 有條理的安放和儲存客人的行李并確保安全。 17.??? Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests. 確保大廳的整潔衛(wèi)生，及常用客用資料和物品等的補(bǔ)充更新。 18.??? Has knowledge of the hotels facilities and services as well as basic knowledge of Hilton International, MEAP & other properties in China. 掌握希爾頓酒店的基本概況。 19.??? Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel. 了解酒店周邊地區(qū)的最新信息，名勝，風(fēng)景地等，為顧客提供方便。 20.??? Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel 確保禮賓部準(zhǔn)確的信息傳遞，保證酒店和賓客每日包裹郵件的正常收發(fā)。 21.??? Applies DoubleTree Brand Standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 遵循希爾頓逸林品牌標(biāo)準(zhǔn)。 22.??? Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken. 對酒店設(shè)施設(shè)備的非正常運轉(zhuǎn)予以及時報告，并跟進(jìn)直至問題解決。 23.??? Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and .IT 與餐飲部，客房部，工程部，IT等進(jìn)行有效的溝通及合作。 24.??? Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed.? Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis. 確保信息有效的傳達(dá)到人，及時解決問題讓客人滿意，參加每日必須的會議等。 25.??? Complies with Health & Safety, Emergency Management, disaster Manual, and Fire procedures and regulations. Takes part in the fire team when and where directed. 按照健康安全，危機(jī)管理部門，災(zāi)難處理方法，救火程序執(zhí)行。必要的時候加入救火。 26.??? Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 在收取現(xiàn)金，信用卡，代金券，公司或第三方付費等服務(wù)時嚴(yán)格遵守酒店規(guī)定。 27.??? Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money and adhering to Hilton Brand Standards. 抓住商機(jī)，用合理的方式提高酒店收入，確保客人物有所值。 28.??? To undertake any other reasonable task or request as directed by the management. 接受部門其他合理的任務(wù)或要求的安排。 29.??? Delivers morning newspapers ,Zipout checkout packets , mail , packages faxes etc . to specific guest room . 負(fù)責(zé)將報紙,結(jié)帳單，包裹，郵件等送至客人房間。 30.??? Cleans and polishes carts and other equipment used in the department . 負(fù)責(zé)行李車的日常清潔和保養(yǎng)。 31.??? Answers the bell desk phone and provides information as needed . 接聽禮賓臺電話，應(yīng)客人的不同需求提供服務(wù)。 32.??? Reads and matches luggage tags , writes claim tickets and detaches portion to give to desk. 行李牌的登記及行李的分發(fā)。 33.??? Assimilate into The Hilton Family PRIDE/CARE culture through understanding, supporting and participating in all elements of PRIDE/CARE. Demonstrate working knowledge of the service standards. 通過學(xué)習(xí)希爾頓關(guān)愛，把希爾頓關(guān)愛理念運用到服務(wù)中去。 34.??? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，該部門有權(quán)更改或補(bǔ)充該職位描述 35.??? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責(zé)和被指派的職責(zé)。

Job Description職位概述 Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.? 負(fù)責(zé)所有與前臺相關(guān)的活動，如接待、辦理入住和退房手續(xù)、給客人安排客房、外匯業(yè)務(wù)以及協(xié)助處理客人的問詢等。 ? Maintains cashier float and ensures accurate daily report of all money received.? 保持庫存現(xiàn)金限額并保證每日對所收現(xiàn)金進(jìn)行準(zhǔn)確報告。 ? Cashes hotel guest’s personal and travelers checks and assists with currency exchange.? 為酒店客人的個人支票及旅行支票兌換現(xiàn)金，并協(xié)助進(jìn)行外匯兌換。 ? Performs the audit balances and prepares all works for audit in an orderly fashion? 執(zhí)行審計結(jié)余，并為審計工作進(jìn)行各項有序的準(zhǔn)備。 ? Registers and rooms all arrivals according to established procedures.? 按照既定工作程序為所有來客登記并安排房間。 ? Maintains intimate knowledge of departmental standards and procedures. ? 熟知部門標(biāo)準(zhǔn)工作程序。 ? Performs check in, check out and room change procedures and ensures all data are entered completely into the ?? hotel systems in accordance with reservation.? 履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入酒店電腦系統(tǒng)。 ? Required Qualification 任職要求 .High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent. 具有高中學(xué)歷或酒店行政管理，酒店管理或相關(guān)的職業(yè)證書。 .1 year experience in guest / customer service, or an equivalent combination of education and experience.?? 擁有 1年賓客服務(wù)部工作經(jīng)驗，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。 .Oral proficiency in English or second foreign language and mandarin. 具備較強(qiáng)的英語口語能力或者第二門外語和普通話。

【崗位職責(zé)】 1、掌握當(dāng)日客情及餐飲活動。 2、參與各項前臺的工作，發(fā)現(xiàn)并上報工作中出現(xiàn)的問題。 3、掌握當(dāng)天到店及離店的重要賓客，回頭賓客。 4、在賓客到店之前準(zhǔn)備好登記表、鑰匙卡等以確保入住手續(xù)方便、快捷。 5、與住店賓客保持良好溝通以了解賓客之喜惡（喜好），協(xié)助賓客解決疑難事宜。 6、做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進(jìn)措施與向上級反映。 7、在前臺及大堂接待及迎送住離店的賓客。 8、協(xié)助入住賓客辦理登記入住及離店手續(xù)。 【崗位要求】 1、有同崗位工作經(jīng)驗1年以上，有良好英文溝通能力。 2、具有良好的服務(wù)意識，團(tuán)隊協(xié)作精神以及良好的溝通、協(xié)調(diào)和應(yīng)變能力。 3、注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 4、有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力。

崗位職責(zé) 1.協(xié)助保持大堂區(qū)域清潔和整齊； 2.向客人提供優(yōu)良及有效率的服務(wù)； 3.保持行李儲藏室整潔； 4.協(xié)助前廳完成其他服務(wù)工作。 崗位要求 1.具備吃苦耐勞、愛崗敬業(yè)品德，責(zé)任心強(qiáng)； 2.性格外向，善于與人主動交流； 3.男士170以上，無明顯紋身。

1.按照酒店要求為客人提供相關(guān)服務(wù) 2.熱愛酒店行業(yè)，有良好的服務(wù)意識 3.吃苦耐勞，服從安排，基本的溝通能力 4.形象端正，積極的工作態(tài)度

崗位職責(zé) 1、查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理； 2、熟悉預(yù)訂資料，了解客情，尤其要記住即將來電的貴賓、常客的姓名，了解酒店的所有活動； 3、熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益； 4、熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)； 5、熟練掌握店內(nèi)信息，提供準(zhǔn)確的問訊服務(wù)； 6、負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 7、負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度； 8、制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1、高中以上文化程度，流利的英語口語； 2、性格開朗、頭腦靈活、工作踏實，具有較強(qiáng)的服務(wù)意識、推銷意識和責(zé)任感； 3、通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。 4.女士身高1.65以上，男士身高1.70以上。 5.盡快到崗。

崗位職責(zé) 1.確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求； 2.查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理； 3.熟悉預(yù)訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名，了解酒店的所有活動； 4.熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益； 5.熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)； 6.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)； 7.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 8.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度； 9.制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1.性格開朗、頭腦靈活、工作踏實，具有較強(qiáng)的服務(wù)意識、推銷意識和責(zé)任感 2.相貌端正，身體健康。 3.六休一，提供食宿、購買五險一金

職位概述Role Summary 認(rèn)真完成領(lǐng)班布置的各項工作，熱情禮貌的接轉(zhuǎn)電話，嚴(yán)格按照操作程序，確保酒店的服務(wù)標(biāo)準(zhǔn)，為客人提供優(yōu)質(zhì)服務(wù)。 ? 崗位職責(zé)Responsibilities 1.?? 熟悉服務(wù)中心的崗位工作程序、方法及機(jī)臺系統(tǒng)操作的正確使用。 2.?? 嚴(yán)格按照接轉(zhuǎn)電話標(biāo)準(zhǔn)接聽、接轉(zhuǎn)所有電話及預(yù)定制定。 3.?? 對來電者態(tài)度要熱情有禮，對客人提出的要求或投訴迅速機(jī)敏的做出反應(yīng)，遇特殊情況立即上報。 4.?? 負(fù)責(zé)提供酒店內(nèi)部電話號碼及賓客需要的常用電話號碼、國家代碼、區(qū)號和時差。 5.?? 及時了解酒店增改的服務(wù)項目、時間、分機(jī)號碼等。 6.?? 接聽客人預(yù)定電話，按照客人需求做預(yù)定，并填寫預(yù)定單。 7.?? 查收酒店郵箱，獲得酒店預(yù)定。 8.?? 處理所有預(yù)定的取消和修改。 9.?? 和銷售部進(jìn)行溝通，制定來自協(xié)議公司的預(yù)定 10.? 獲得第三方訂房公司預(yù)定，完成預(yù)定后將確認(rèn)函回復(fù)客人。 11.? 將次日預(yù)定單交至前臺，確保所有擔(dān)保函，匯款單復(fù)印件，信用卡擔(dān)保函交至前臺。 12.? 接聽客人關(guān)于客房要求的所有電話，確保客人的要求得到準(zhǔn)確及時的處理。 13.? 承接客房訂餐并通知餐飲部。 14.? 負(fù)責(zé)客人單據(jù)接收并存檔。 15.? 迅速合理的解決客人的電話投訴并按要求做好記錄，及時匯報給當(dāng)班主管。 16.? 隨時檢查服務(wù)中心設(shè)備，確保正常使用。 17.? 愛護(hù)服務(wù)中心的一切設(shè)備設(shè)施。 18.? 了解酒店每日的會議、宴會等有關(guān)活動的安排，便于接轉(zhuǎn)來電。 ? 任職資格Qualifications ?? 具有外語聽說能力。 熟悉本部門各項工作程序及相關(guān)業(yè)務(wù)規(guī)定。

崗位職責(zé) 1、在賓客住店期間，代表酒店與賓客溝通，確認(rèn)他們的預(yù)定種類和居住天數(shù)。 2、幫助重要賓客安排客房，盡可能地落實賓客要求。 3、隨時以友好的態(tài)度服務(wù)客人，為客人提供幫助。 4、為VIP客人DIY賀信，布置房間。 5、按檢查步驟跟蹤監(jiān)管賓客信用，把賓客和客房的有關(guān)信息分別記錄在前廳欄目中， 并將有關(guān)信息通知到酒店相關(guān)人員。 6、電話回訪客人，邀請客人參與滿意度調(diào)查，確保各網(wǎng)站網(wǎng)評達(dá)到集團(tuán)標(biāo)準(zhǔn)。 7、身高形象氣質(zhì)佳有親和力

GE Assistant Hereat The Temple House, we don't do ordinary things. We thrive on the differentand the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you'renot just filling a role — you're owning it. We provide the training and thefreedom for you to flourish, with leaders who support and encourage you. Thedifference is you. Everyday is a fresh page in our collective story. Ready to join us at The Temple House? The Temple House celebrates Chengdu’s history and looks towardsthe future through inspired modern design and art. Our House is hidden amongstthe laneways of Taikoo Li Chengdu and set on former temple grounds, with 100intimate rooms and 42 serviced apartments, heritage courtyards, landscapedterraces and a subterranean oasis. It’s an urban sanctuary that surprises anddelights around every corner. Job Overview This role supports the Guest Experience team to create authenticand memorable experiences for our guests that distinguish us from other hotels.We prioritise our guests in every aspect of their journey with us. Those whoare passionate about meeting new people, making a spontaneous impression, andthink out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a GE Team Assistant is all about! Here's the quick lowdown on what you'll do day-to-day: ·???????Under the general direction of the GuestExperience Manager and within the limits of established Swire Hotels and localpolicies and procedures, oversees and directs all aspects of the guestrelations function to achieve the highest possible guest satisfaction to allguests and with specific responsibility for each guest’s arrival and departureexperience. ·???????To work in a multi-tasking environment and usingcommon sense to ensure all guests receive the best service in Chengdu and enjoytheir experience at The Temple House and at Taikoo Li. ·???????Ensure maximum guest satisfaction throughpersonal recognition and prompt cordial attention from arrival to departure. Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): ·???????Knowyour job and continue your self-development by self-directed learning andparticipation in company sponsored training programs. ·???????Effectiveinterpersonal skills team player. ·??????Excellentoral and written communication, in both Mandarin and English. Preferably inother languages as well. ·???????Happyoutgoing personality. ·???????Goaldriven personality, wants to grow and learn. ·???????Be open-minded and creative. The Cherries on Top (Nice-to-Haves): ·???????Local knowledge and ability to relate with allnationalities. ·???????Completed a Hospitality degree in a university,college or hotel school (Preferable). We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets youapart. If you feel a connection with what we stand for, we're eager to meetyou. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values alignwith your own? Is this the team you've been wanting to join? If your answer isa clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: ·???????Be welcomed for thestylish you, if you got accessories, hair dyes or tattoos! ·???????Dine at our teamdining hall and save on meals! ·???????Enjoy COMPLIMENTARYroom nights at all of our hotels b’cause, who doesn’t love to travel? ·???????Join our wellnessprogramme and healthy pantry to elevate your mental and physical wellbeing! ·???????Enjoy an annual, paidWell-being Leave, a day for you to look after yourself, be healthy and behappy! ·???????Benefit fromcomprehensive medical and dental benefits, along with annual medical check-ups. ·???????Enjoy an appreciative& supportive culture that allows you to be your best self. ·???????Turn up in smartcasual attires and be as comfortable as you can at work! ·???????Speak up & putyour own ideas into actions. Think differently!

崗位職責(zé) 1.協(xié)助賓客提拉行李及行李寄存服務(wù)。 2.為有需要的賓客提供委托代辦服務(wù)。下雨天為賓客提供雨傘租借服務(wù)。 3.確保交班本上記錄的每一件事情都已經(jīng)落實。 4.確保所接收的行李和包裹的安全，并存放在合適的地方。 5.事先檢查所有抵達(dá)和離店團(tuán)隊的分房名單。 6.記錄未完成的工作交給下一個班次。 7.管理行李房，確保行李房干凈、接收、存放行李和其他任何物品以及賓客的遺留物品的處理要按照正確的程序進(jìn)行。 崗位要求 1、大專學(xué)歷或同等文化程度。 2、工作認(rèn)真、作風(fēng)細(xì)致、吃苦耐勞、反應(yīng)靈活。 3、能進(jìn)行英語日常會話，開展對客服務(wù)。