Primary Responsibilities 主要職責(zé) Demonstratesa commitment to personal guest service excellence. Knowledgeable about all aspects of treatments and the facility,and in spa therapy. Possessknowledge about all aspect and the facility to ensure guests are provided with accurate information, and inquiries are respondedto with completedetails. Supervisesoperations of spa reception desk to ensure smooth service delivery, including guest service, procedures, accounting. Coordinatessales activities when needed. Provides administrative support to spa departments asneeded, ensuring all records are accurate. Responsiblefor the efficient training of all Experience Coordinators in all aspects of jobtasks, and to assist in the training and development of new hires and currentpersonnel. Assists in the administrations and implementations of talent training inall aspects of Spa’s operations; i.e. business telephone usage, guestrelations, retail sales, spa services. Ensures thatattention to details is accurately maintainedwith each guest reservation and all guest requirements or issues are clearly stated to ensure smooth service delivery. Thoroughlyunderstands and adheres to proper credit, andcash-handling policies and procedures. Ensuresguests and members satisfaction at all times byensuring that safety and service is always the spa’s first priority. 向客人展示優(yōu)質(zhì)個性化服務(wù)。 熟知水療內(nèi)部各種設(shè)施設(shè)備及操作方法。 掌握SPA和設(shè)施各方面的知識信息，以確保為客人提供精準(zhǔn)信息，及完整詳細地回應(yīng)客人詢問。 監(jiān)督SPA接待處的日常運作， 確保服務(wù)流程正常順利，包括對客服務(wù)，程序和結(jié)算。 根據(jù)需要協(xié)調(diào)促銷活動。 根據(jù)需要為SPA部門提供行政支持，確保所有記錄正確無誤。 負責(zé)對所有從業(yè)人才工作職能各方面的有效培訓(xùn)，?協(xié)助培訓(xùn)和發(fā)展新聘及現(xiàn)有人才。 在Spa業(yè)務(wù)的各個方面提供行政和人員培訓(xùn)；例如商務(wù)電話的使用，客戶關(guān)系，零售銷售，水療服務(wù)。 確保關(guān)注的細節(jié)準(zhǔn)確地包含了每一位客人預(yù)訂的情況，并清楚地陳述所有客人的要求或問題，以確保順利地傳遞服務(wù)。 全面了解并遵守正確信貸、現(xiàn)金流程制度和程序。 通過確保安全和服務(wù)一直是SPA的首要任務(wù)，來確保客人和會員始終的滿意度。 Knowledge and Experience知識和經(jīng)驗 Must beguest-oriented, have a vibrant personality, and radiate enthusiasm to assistpeople. Proficient inMandarin (verbal and written) with a second or third language is an asset. Computerliteracy in Windows, MS Office Word, Excel, Opera PMS System, and Spa Soft is recommended. Diploma ordegree in hospitality or related field is an asset. Immaculatepresentation and grooming. Experience within the Spa field required. 必須以客為導(dǎo)向，擁有充滿活力的個性，并散發(fā)出熱情來協(xié)助人。 普通話說寫能力流利，并具備第二或第三種語言能力。 電腦Windows、MS Office Word和 Excel操作熟練，推薦會操作SPA軟件。 具備服務(wù)行業(yè)或其他相關(guān)領(lǐng)域文憑或?qū)W歷。 良好的個人形象和儀表。 有水療領(lǐng)域工作經(jīng)驗。