OB OVERVIEW職位概述 ? Manage all aspects of one or more full-service food and beverage outlet(s) on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. 管理一家或更多全服務餐飲營業場所日常經營工作及協調特別的活動。確保符合服務的規范和運營的程序。 ? Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. 遵守當地的衛生和安全法規，或其它適用的規定，以及品牌規范和當地的規章制度。 At Holiday Inn we want our guests to relax and be themselves which means we need you to: ? Be you by being natural, professional and personable in the way you are with people ? Get ready by taking notice and using your knowledge so that you are prepared for anything ? Show you care by being thoughtful in the way you welcome and connect with guests ? Take action by showing initiative, taking ownership and going the extra mile 在假日酒店?，我們希望賓客能盡情放松、做回自己，這意味著我們的團隊成員要做到： ? 展現真我：在與他人接觸時真實自然、形象專業、積極樂觀 ? 時刻準備：注意觀察周圍的事物，運用自己的知識，做好應對任何事情的準備 ? 體現關愛：對賓客關切周到、熱誠歡迎并與他們心意相通 ? 積極行動：積極主動、盡職盡責并且要多做一步 DUTIES AND RESPONSIBILITIES工作職責 ? Effectively manage the restaurant by ensuring the following: 有效管理餐廳的日常工作，確保日下工作正常進行： o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual 監督部門工作標準和程序手冊中列出的各項規范的貫徹執行。 o Adhere to opening and closing procedures 遵守開始營業和結束營業的程序。 o Adhere to bill paying procedures 遵守規定的結賬程序。 o Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc 有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產品等。 o Personally meet and farewell a minimum of 80% of your customers 親自迎送80%以上的客人。 o Encourage and motivate staff to provide optimum service during all shifts 激勵在崗員工為客人提供卓越的服務。 ? Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile 與廚師和餐飲經理交流意見和客人的建議從而反應當前客人的情況。 ? Develop and implement Promotions Calendar for F&B products in restaurant 在餐廳制定和執行餐飲產品促銷活動日歷。 ? Manage special event concepts 特別活動的概念管理工作。 ? Anticipate market changes and review operations when necessary 善于預測市場的變化情況，并在必要時審評運營工作。 ? Conduct competitor analysis 對競爭對手進行分析。 ? Create positive publicity opportunities 創造良好的公眾宣傳機會。 ? Manage customer database and utilize effectively 管理顧客數據庫并有效的加以使用。 ? Up-sell property facilities 推銷酒店的設施。 ? Actively pursue cost saving measures 積極的實行節約成本的方法。 ? Recycle wherever possible 盡可能再利用能源。 ? Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific 在競標過程中與銷售經理密切合作爭取新的客戶；特別是餐飲部門的客戶。 ? Manage wage and beverage cost 管理工資和飲料成本。 ? Forecasting 進行預測工作。 ? Stock control 有效的控制存貨。 ? Analyze food and beverage statistics through point of sale system 通過銷售點銷售系統分析餐飲統計數據。 ? Works with Superior on manpower planning and management needs 和上級領導一起進行人力規劃和管理需求。 ? Works with Superior in the preparation and management of the Department’s budget 和上級領導一起編制和管理部門預算。 ? Complete other tasks assigned by Superior. 完成上級領導分配的其他工作任務。 ACCOUNTABILITY責任范圍 Number of employees supervised – 管理的員工 Direct Food and Beverage Supervisors / Food and Beverage Attendants 直接 餐飲主管，餐飲侍應生 Indirect NA 間接 無 Annual Operating Profit/Payroll Budget – 年度經營利潤和薪金預算 ? Restaurant Revenue Target 餐庭營業收入目標 Key Metrics – 主要績效指標 ? Restaurant Revenue Target 餐廳營業收入目標 ? Employee Satisfaction Survey 員工滿意度調查 Decision Making Responsibilities (Decision Rights) – 決策職責(決策權) ? Matters pertaining to Restaurant Operations 與餐廳運營有關的事宜 QUALIFICATIONS AND REQUIREMENTS任職要求 Required Skills – 技能要求 ? Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ? Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有當地政府規定的含酒精飲品知識課程證書或食品服務許可證或有效的健康或食品上崗證。 ? Problem solving, reasoning, motivating, organizational and training abilities. 具有解決問題，推理，號召，組織和培訓能力 ? Good writing skills 具有良好的寫作技能 ? Leadership Skills 具有領導能力 Qualifications – 學歷 ? Diploma in Hotel Management, Food & Beverage, or related field. 酒店管理，餐飲或相關專業的大專學歷。 Experience – 經歷 ? 4 years related experience, including supervisory experience, or an equivalent combination of education and experience 4年相關工作經歷，包括管理經驗，或與此相當的教育和相關工作經驗結合的背景。