Job Summary： Develop and implement adynamic hotel sales strategy that remains adaptable and strategically sound.Foster strong communication channels with the global sales center, local marketsales teams, and customer service partners. Lead the sales team in proactively attractingnew clients through diverse channels, including newspapers, magazines, onlineplatforms, and social media. Ensure that each sales team member engages in adesignated number of impactful sales activities daily through effectivesupervision and guidance. Additionally, oversee the operations of the MarketingCommunication department to guarantee that daily workflows are managedefficiently and effectively. Experience: a)???Minimum 8 years of sales and/or customer service experience at aninternational/Luxury hotel; 3 years related position experience b)???Be able to set business strategy and adjust timely according to marketchanges c)???Be able to handle different market conditions and solve problems timelyand effectively under the conditions set by the hotel d)???Proficient in English and Chinese,Good education background, bachelor degree preferred e)????Good marketing skills f)????Good communication skills g)????Sharp observation h)????Strong team work spirit i)?????Result oriented, strain capacity,Optimistic attitude

工作地全國(guó) SPECIFICATIONS:(無(wú)四星級(jí)以上酒店管理工作經(jīng)歷的均不予考慮) a) COMPETENCIES ? Basic selling skills and techniques. ? Ability to identify needs with the twin acts of probing and listening. ? Strength of character coupled with determination and self-discipline. ? High level of self-confidence, enthusiasm and initiative. ? Fine art of communication excellence. ? Ability to deal with different types of people. ? Effective use of psychology. b) EDUCATION / WORK EXPERIENCE ? Experience and exposure in sales/marketing environment. ? Hospitality qualification or work experience preferred. c) PROBLEM SOLVING / DECISION MAKING ? Evaluate and make recommendations of rates to maximise yield. ? Plan and decide on an effective call plans for the team. d) TEAM LEADING This position involves working closely with colleagues within the team unit and hotel, therefore a requirement of certain degree of interpersonal skills, and result-oriented. Ability to influence others on an idea and could demonstrate team leadership ability. Another important area of leadership is through demonstration of team spirit, co-operation and understanding when working with colleagues. JOB REQUIREMENTS: 1.Minimum ten (10) years experience in Sales & Marketing functions, at least five (5) years of which must be in a managerial position in a 4 or 5-star hotel managed by overseas hotel management company. 2.Establish and direct profitable and cost effective marketing and sales programs. 3.Direct & coordinate effective advertising program. 4.Develop and implement marketing plan for all profit centers. 5.Ability to manage change effectively. 6.A mentor who has inspired, trained, and developed people for their career development. 7.Fluency in English spoken and written.

【崗位職責(zé)】 1、負(fù)責(zé)規(guī)劃酒店的市場(chǎng)發(fā)展策略，把握酒店在行業(yè)中的發(fā)展方向，完成酒店在行業(yè)中的市場(chǎng)定位，及時(shí)提供市場(chǎng)反饋并對(duì)酒店的市場(chǎng)操作計(jì)劃不斷優(yōu)化與完善； 2、通過(guò)各種市場(chǎng)推廣手段完成既定的品牌營(yíng)銷目標(biāo)，對(duì)營(yíng)銷預(yù)期目標(biāo)及實(shí)際效果負(fù)責(zé)； 3、負(fù)責(zé)大客戶開發(fā)、渠道拓展、商務(wù)洽談、開發(fā)和協(xié)調(diào)各類媒體資源，建立有效的媒介傳播手段等； 4、負(fù)責(zé)團(tuán)隊(duì)的建設(shè)與管理，全面安排、管理市場(chǎng)部的年度市場(chǎng)策略和市場(chǎng)計(jì)劃； 5、其他隸屬市場(chǎng)銷售部的工作； 【崗位要求】 1、大專以上學(xué)歷；至少兩年以上市場(chǎng)銷售部門管理崗位工作經(jīng)驗(yàn)；熟悉浦東酒店銷售市場(chǎng)； 2、對(duì)市場(chǎng)營(yíng)銷工作有深刻認(rèn)知，有較強(qiáng)的市場(chǎng)感知能力、敏銳地把握市場(chǎng)動(dòng)態(tài)、市場(chǎng)方向的能力、密切的媒體合作關(guān)系； 3、高度的工作熱情，良好的團(tuán)隊(duì)合作精神，有較強(qiáng)的觀察力和應(yīng)變能力、出色的人際溝通能力、團(tuán)隊(duì)建設(shè)能力、組織開拓能力。

1、協(xié)調(diào)所有保持和增加業(yè)務(wù)量的方法。這包括廣告、促銷、個(gè)人推銷、宣傳、社區(qū)關(guān)系、特殊銷售項(xiàng)目等。 2、?創(chuàng)建并實(shí)施特殊計(jì)劃，通過(guò)以下方式實(shí)現(xiàn)更大的盈利能力: 1)增加平均利率 2)增加整體入住率 3)在非高峰期增加業(yè)務(wù)量 4)增加本地餐飲和宴會(huì)的銷售 3、提升酒店在當(dāng)?shù)厣鐓^(qū)的形象。 4、?作為社區(qū)的積極成員，通過(guò)協(xié)會(huì)、會(huì)員和其他行業(yè)組織參與。 5、?定期審核銷售和市場(chǎng)人員的活動(dòng)報(bào)告，確保完成銷售目標(biāo)。 6、?定期審核內(nèi)部宣傳片的視覺效果，確保符合品牌標(biāo)準(zhǔn)。 7、與餐飲部合作，組織和推廣特別項(xiàng)目，以刺激社區(qū)內(nèi)的食品和飲料銷售，包括但限于比賽、舞會(huì)、派對(duì)、美食慶祝活動(dòng)等。 8、與酒店以外的個(gè)人進(jìn)行互動(dòng)，包括但不限于客戶、會(huì)議機(jī)構(gòu)、當(dāng)?shù)鼐频陞f(xié)會(huì)、政府旅游局、航空公司、旅行社、旅游運(yùn)營(yíng)商、競(jìng)爭(zhēng)對(duì)手和當(dāng)?shù)厣鐓^(qū)的其他成員。 9、調(diào)查潛在市場(chǎng): 1）審核銷售部和前廳部的通信文件 2）分析客人歷史和登記卡文件 3）研究客人的問(wèn)卷調(diào)查 4）審查本市游客的政府統(tǒng)計(jì)數(shù)據(jù) 5）分析競(jìng)爭(zhēng)對(duì)手的銷售/促銷努力 6）研究各種參考資料和行業(yè)出版物以獲取銷售線索 ?10、?通過(guò)分析過(guò)去廣告活動(dòng)的市場(chǎng)有效性，并與其他部門主管和廣告代理公司協(xié)商，向總經(jīng)理推薦對(duì)酒店最有效益的廣告類型。 11、?通過(guò)與社區(qū)和鄰近市場(chǎng)的航空公司、旅行社、商行、私人俱樂部和專業(yè)協(xié)會(huì)保持聯(lián)系，為酒店?duì)幦⌒碌暮椭貜?fù)的業(yè)務(wù)。 12、定期審核酒店的公關(guān)活動(dòng)，確保酒店在當(dāng)?shù)睾腿珖?guó)媒體上的高度知名度。 13、監(jiān)督新營(yíng)銷策略的發(fā)展。 14、?進(jìn)行市場(chǎng)調(diào)研。 15、?與綜合管理部配合進(jìn)行人力規(guī)劃和管理需求。 16、與財(cái)務(wù)部一起準(zhǔn)備和管理部門的預(yù)算。

崗位職責(zé) 1、負(fù)責(zé)規(guī)劃公司的市場(chǎng)發(fā)展策略，把握公司在行業(yè)中的發(fā)展方向，完成公司在行業(yè)中的市場(chǎng)定位，及時(shí)提供市場(chǎng)反饋并對(duì)公司的市場(chǎng)操作計(jì)劃不斷優(yōu)化與完善； 2、通過(guò)各種市場(chǎng)推廣手段完成既定的品牌營(yíng)銷目標(biāo)，對(duì)營(yíng)銷預(yù)期目標(biāo)及實(shí)際效果負(fù)責(zé)； 3、負(fù)責(zé)大客戶開發(fā)、渠道拓展、商務(wù)洽談、開發(fā)和協(xié)調(diào)各類媒體資源，建立有效的媒介傳播手段等； 4、負(fù)責(zé)團(tuán)隊(duì)的建設(shè)與管理，全面安排、管理市場(chǎng)部的年度市場(chǎng)策略和市場(chǎng)計(jì)劃； 崗位要求 1、學(xué)歷要求：大專及以上學(xué)歷，廣告、市場(chǎng)營(yíng)銷、新聞、大眾傳播等相關(guān)專業(yè)優(yōu)先 2、工作經(jīng)驗(yàn)及年限：五年以上企業(yè)市場(chǎng)管理工作經(jīng)驗(yàn)，5年以上市場(chǎng)部經(jīng)理工作經(jīng)驗(yàn) 3、培訓(xùn)：戰(zhàn)略管理、組織變革管理、管理能力開發(fā)、市場(chǎng)營(yíng)銷、合同法、財(cái)務(wù)管理及談判技巧等方面的培訓(xùn) 4、專業(yè)技能：對(duì)市場(chǎng)營(yíng)銷工作有深刻認(rèn)知，有較強(qiáng)的市場(chǎng)感知能力、敏銳地把握市場(chǎng)動(dòng)態(tài)、市場(chǎng)方向的能力、密切的媒體合作關(guān)系 5、通用技能（計(jì)算機(jī)/語(yǔ)言等）熟練使用辦公軟件。普通話、粵語(yǔ)標(biāo)準(zhǔn)流利 6、職業(yè)素養(yǎng)及勝任能力要求：高度的工作熱情，良好的團(tuán)隊(duì)合作精神，有較強(qiáng)的觀察力和應(yīng)變能力、出色的人際溝通能力、團(tuán)隊(duì)建設(shè)能力、組織開拓能力

·?協(xié)助總經(jīng)理完成酒店所有與收入及市場(chǎng)銷售相關(guān)的工作并完成總經(jīng)理安排的相關(guān)工作。 ·?全面負(fù)責(zé)對(duì)銷售部，宴會(huì)銷售部，收益管理與預(yù)訂部，及市場(chǎng)傳訊部的管理工作。 ·?帶領(lǐng)酒店商務(wù)團(tuán)隊(duì)完成相關(guān)關(guān)鍵指標(biāo)，包括但不限于管理酒店的持續(xù)盈利能力,確保酒店的收益和利潤(rùn)，賓客滿意度達(dá)標(biāo)甚至超過(guò)標(biāo)準(zhǔn)要求 ·?制定酒店年度/季度/月度預(yù)算預(yù)測(cè)與工作計(jì)劃，并有效的予以實(shí)施 ·?參與開拓和實(shí)施酒店和部門的政策規(guī)定。 ·?制定開拓市場(chǎng)銷售戰(zhàn)略和促銷計(jì)劃，實(shí)時(shí)更具市場(chǎng)情況進(jìn)行調(diào)整。 ·?督導(dǎo)和推動(dòng)市場(chǎng)銷售計(jì)劃的進(jìn)展和實(shí)施。 ·?為商務(wù)發(fā)展部設(shè)定清晰的工作目標(biāo)，實(shí)施員工個(gè)人技能的發(fā)展，業(yè)績(jī)的復(fù)核訓(xùn)導(dǎo)和培訓(xùn)。 ·?監(jiān)督和評(píng)估當(dāng)前發(fā)起的市場(chǎng)銷售活動(dòng)以及市場(chǎng)動(dòng)態(tài)。 ·?管理部門內(nèi)部的運(yùn)作，保證部門固定資產(chǎn)及運(yùn)營(yíng)物品得到良好維護(hù)。 ·?定期進(jìn)行市場(chǎng)調(diào)查，掌握競(jìng)爭(zhēng)對(duì)手信息。 ·?為酒店設(shè)立價(jià)格策略和銷售目標(biāo)。 ·?管理特別項(xiàng)目及其他相關(guān)的生意。 ·?管理部門內(nèi)部人力資源，包括選擇招聘人員，培訓(xùn)部門員工，團(tuán)隊(duì)建設(shè)，員工表現(xiàn)評(píng)估等。 ·?確保部門員工明確所賦予的職責(zé)。 ·?管理客戶關(guān)系及服務(wù)，包括客戶需求、產(chǎn)品服務(wù)知識(shí)，銷售的有效性交流技巧及客戶反饋信息。 ·?管理部門開支和預(yù)算。 ·?準(zhǔn)備部門每月相關(guān)開支的預(yù)測(cè)，并在預(yù)定日期上交給酒店。 ·?按照酒店政策控制部門成本，避免浪費(fèi)。 ·?確保所有與系統(tǒng)相關(guān)的收益數(shù)據(jù)都保持精確性并完全遵照希爾頓國(guó)際標(biāo)準(zhǔn)。 ·?確保部門文件，及相關(guān)資料的存檔。 ·?保持與集團(tuán)內(nèi)各營(yíng)業(yè)部門的溝通，拓展銷售機(jī)會(huì)。 ·?在海內(nèi)外社會(huì)各有關(guān)行業(yè)推廣酒店。 ·?積極參與希爾頓集團(tuán)發(fā)起的銷售活動(dòng)。 ·?在海內(nèi)外目標(biāo)市場(chǎng)，保持良好的關(guān)系和溝通。 ·?確保所有與系統(tǒng)相關(guān)的收益數(shù)據(jù)都保持精確性并完全遵照希爾頓國(guó)際標(biāo)準(zhǔn)。 ·?根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、進(jìn)行調(diào)整，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 ·?堅(jiān)持酒店安全制度、緊急情況處理規(guī)定和程序。

崗位職責(zé)： 1、負(fù)責(zé)擬定酒店市場(chǎng)營(yíng)銷計(jì)劃及營(yíng)銷策略，市場(chǎng)拓展及推廣工作的行動(dòng)計(jì)劃。擬定年度預(yù)算提供所有與業(yè)務(wù)的收益相關(guān)的建議； 2、監(jiān)督酒店的廣告策劃宣傳工作。包括企業(yè)廣告計(jì)劃、企業(yè)宣傳計(jì)劃及公共關(guān)系發(fā)展計(jì)劃；負(fù)責(zé)酒店形象的樹立和改善； 3、負(fù)責(zé)組織實(shí)施酒店既定的營(yíng)銷方案，并根據(jù)市場(chǎng)的變化作相應(yīng)的策略調(diào)整，以達(dá)到銷售效果，定期向酒店總經(jīng)理匯報(bào)工作進(jìn)度； 4、負(fù)責(zé)與房務(wù)部、餐飲部等部門協(xié)調(diào)共同制定客房、餐飲等價(jià)格方案及優(yōu)惠規(guī)定； 5、負(fù)責(zé)建立合作緊密、高效能的營(yíng)銷隊(duì)伍，充分發(fā)揮每位成員的潛能。制定及修訂營(yíng)銷人員工效掛鉤方案，督促銷售部員工開拓有潛質(zhì)的新客戶并簽定商務(wù)合約； 6、廣泛開展市場(chǎng)調(diào)研，收集顧客意見，制定優(yōu)秀營(yíng)銷方案及優(yōu)惠規(guī)定等。了解和掌握市場(chǎng)信息與同行業(yè)銷售方針，定期向總經(jīng)理上交市場(chǎng)調(diào)研報(bào)告，并提出相應(yīng)對(duì)策； 7、負(fù)責(zé)與有重要客戶保持良好的商務(wù)往來(lái)，定期拜訪旅游代理機(jī)構(gòu)要員、大中型企業(yè)客戶接待部門負(fù)責(zé)人、政府部門的重要客戶，征求客戶的意見，增進(jìn)了解、加強(qiáng)合作； 8、根據(jù)酒店的近期和遠(yuǎn)期經(jīng)營(yíng)目標(biāo)和規(guī)劃，負(fù)責(zé)整體銷售工作，招攬客源，負(fù)責(zé)商務(wù)市場(chǎng)的業(yè)務(wù)拓展和方案實(shí)施。做好市場(chǎng)周密分析，選好銷售市場(chǎng)和銷售對(duì)策； 9、完成領(lǐng)導(dǎo)交辦的其他工作。 任職要求： 1、大學(xué)本科（含）及以上學(xué)歷，8年以上酒店市場(chǎng)銷售總監(jiān)相關(guān)工作經(jīng)驗(yàn)； 2、熟悉酒店、餐飲行業(yè)等業(yè)務(wù)背景。

Withthousands of hotels in over 100 countries and territories, Hilton offerscountless opportunities to delight. From an open door to a welcoming smile andan exceptional experience, we offer the millions of travelers who stay with usevery year a welcome they will never forget. If youappreciate the impact global travel can have on the world, you may be just theperson we are looking for to work as a Hilton Team Member. Because it’s withHilton where we never forget the reason we're here: to delight our guests, TeamMembers, and owners alike. Position Statement The Senior Commercial ManagerFocused Service Greater China & Mongolia (GCM) will be responsible forsupporting the commercial performance of focused service managed hotels, and pre-openingof focused service managed hotels in GCM. §?The role will be responsible for maximizingprofitability for focused service managed hotels, with an objective to achievehotels’ budgeted revenue and increase RevPar Index and market share targets.Support and collaborate with cross-functional teams to complete respectivecommercial actions, commercial reviews, or support initiatives/projects. §?From a pre-opening perspective, the role willalso support ensuring the successful delivery of all focused service newlymanaged hotels opening across the Greater China & Mongolia region. What will I be doing? As the Senior Commercial ManagerFocused Service Greater China & Mongolia (GCM), you would continue yourefforts to deliver outstanding guest service and financial profitability.Specifically, you will be responsible for performing the following tasks to thehighest standards: §?Support the Senior Director & CommercialDirector, Focused Service conduct or collaborate on all activities needed togrow the focused service managed hotels’ performance, manage with anyperformance growth opportunities, increase profitability, achieve hotelbudgeted revenue, and increase market share targets. §?Support all commercial aspects of focusedservice managed hotels from preparation to a smooth opening and support theramp-up once the hotel is opened. §?Ensure focused service managed hotels’commercial teams §?Implement the right strategies in place todeliver their revenue targets. §?Use Hilton sales systems and tools inaccordance with our standards; §?Have appropriate targets in place (SIP). §?Evaluate and identify business opportunitiesfor hotels and directs accordingly. §?Optimize sales resources, to drive marketshare from key segmentation. §?Capture maximum demand and drive the highestlevel of conversion. §?Align with regional and enterprise-wide plans §?Hold regular productivity reviews with thefocused service hotels' commercial teams to ensure we are acquiring enough newcustomers as well as growing existing customers' revenue and market share. §?Manage the appropriate commercial targets& objectives for the hotels and navigate how those targets & objectivesare going to be accomplished. §?Support the Senior Director & CommercialDirector, Focused Service & key stakeholders to optimize the resources andactivities of the hotel's commercial team. §?Support all focused service managed hotelscommercial people trained and equipped to drive business. §?Direct Reports: Coach and Lead CommercialManager to maintain stakeholder relationships at all levels, and collaboratewith Development, Brand Management, Technical Services, Hotel Operations, HumanResources, IT, Finance, and other Pre-Opening and/or functions to deliversustained business goals. Whatare we looking for? Thesuccess in this role will demonstrate itself through the following attributesand skills: §? Bachelor Degree in HotelManagement preferred §? 8 years and above workingexperience §? Excellent oral and writtencommunication skills in both Mandarin and English. §? Excellent organizational skills,multi-tasking skills, strategic planning capabilities and time management. §? Ability to work well underdeadline pressure. §? Ability to deliver presentationsin a concise, well-organized manner. §? Ability to work in a matrixorganization. §? Critical thinking and bothquantitative and qualitative analytics skills with the ability to use logic andreasoning to identify the strengths/weakness of alternative and differentiatedsolutions, conclusions or approaches to problem. §? Self-starter, well organized,extremely detail-oriented and an assertive team player, willing to takeownership of responsibilities, and possess a high level of positive energy anddrive §? Absolute discretion andconfidentiality regarding sensitive information §? Dynamic, innovative and creativein finding business solutions §? Flexibility to travel §? Previous relevant experience inregional role is preferred. §? Experience dedicated tocommercial sales is preferred. §? Experience working in focusedservices hotel is preferred. §? Hospitality industry experiencepreferred in Sales or Revenue roles. What will it be like to work for Hilton? Hilton, the #1 World’s Best Workplace, is a leading globalhospitality company with a diverse portfolio of world-class brands. Dedicatedto filling the earth with the light and warmth of hospitality, we have welcomedmore than 3 billion guests in our more-than 100-year history. Hilton is proudto have an award-winning workplace culture and we are consistently named amongone of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learnmore about what it’s like to be on Team Hilton!

【崗位職責(zé)】 1、負(fù)責(zé)制定并執(zhí)行酒店整體市場(chǎng)營(yíng)銷戰(zhàn)略，提升品牌知名度和市場(chǎng)占有率； 2、策劃并實(shí)施線上線下營(yíng)銷活動(dòng)，包括但不限于節(jié)日促銷、會(huì)員活動(dòng)、跨界合作等； 3、分析市場(chǎng)趨勢(shì)及競(jìng)爭(zhēng)對(duì)手動(dòng)態(tài)，定期提交市場(chǎng)調(diào)研報(bào)告并提出優(yōu)化建議； 4、管理酒店各類宣傳渠道（官網(wǎng)、社交媒體、OTA平臺(tái)等），確保內(nèi)容質(zhì)量和傳播效果； 5、協(xié)調(diào)內(nèi)外部資源，與銷售、運(yùn)營(yíng)等部門緊密合作，確保營(yíng)銷目標(biāo)的達(dá)成； 6、負(fù)責(zé)市場(chǎng)預(yù)算的制定與管控，優(yōu)化投入產(chǎn)出比； 7、帶領(lǐng)團(tuán)隊(duì)完成年度市場(chǎng)推廣目標(biāo)，并對(duì)團(tuán)隊(duì)績(jī)效進(jìn)行考核與指導(dǎo)。 【崗位要求】 1、具備出色的市場(chǎng)洞察力與創(chuàng)新能力，能獨(dú)立制定并落地營(yíng)銷策略； 2、熟悉酒店行業(yè)市場(chǎng)推廣模式，對(duì)數(shù)字化營(yíng)銷、社交媒體運(yùn)營(yíng)有豐富經(jīng)驗(yàn)；國(guó)際連鎖酒店管理集團(tuán)工作經(jīng)驗(yàn)優(yōu)先考慮； 3、優(yōu)秀的溝通協(xié)調(diào)能力，能高效整合內(nèi)外部資源； 4、具備較強(qiáng)的數(shù)據(jù)分析能力，能通過(guò)數(shù)據(jù)驅(qū)動(dòng)決策； 5、抗壓能力強(qiáng)，適應(yīng)快節(jié)奏工作環(huán)境； 6、有團(tuán)隊(duì)管理經(jīng)驗(yàn)者優(yōu)先。

1 ）統(tǒng)籌管理市場(chǎng)營(yíng)銷、客房、前臺(tái)、禮賓、制服房等分部。    2 ） 帶領(lǐng)團(tuán)隊(duì)對(duì)酒店運(yùn)營(yíng)標(biāo)準(zhǔn)的搭建和深化，包括酒店運(yùn)營(yíng)管理制度、流程標(biāo)準(zhǔn)、技能培訓(xùn)、服務(wù)品質(zhì)等； 3 ）   統(tǒng)籌優(yōu)化并管控酒店運(yùn)營(yíng)制度落實(shí)，檢查、監(jiān)督、指導(dǎo)區(qū)域內(nèi)酒店的執(zhí)行情況； ?? 4 ）通過(guò)運(yùn)營(yíng)標(biāo)準(zhǔn)管理，系統(tǒng)的提升品牌價(jià)值，提升對(duì)客服務(wù)質(zhì)量； ? ? 5 ）對(duì)所轄區(qū)域給予有效支持與把控，保證順利運(yùn)營(yíng)。 崗 位 職 責(zé) DUTIES &  RESPONSIBILITIES 1) 通過(guò)和管理層建立良好的工作關(guān)系來(lái)支持酒店的管理戰(zhàn)略，尤其是和分管副總。 2) 全力關(guān)注酒店的經(jīng)營(yíng)戰(zhàn)略，包括市場(chǎng)營(yíng)銷，客房，前廳。 3) 積極參與酒店內(nèi)的管理核心項(xiàng)目。 4) 管理和健全酒店整個(gè)營(yíng)銷體系，參與酒店運(yùn)營(yíng)的整體策劃。 5) 全面負(fù)責(zé)酒店的市場(chǎng)運(yùn)作和管理，組織完成酒店整體業(yè)務(wù)計(jì)劃。 6) 執(zhí)行品牌發(fā)展戰(zhàn)略，發(fā)展網(wǎng)絡(luò)客源，合作性推廣項(xiàng)目。 7) 與酒店外的個(gè)人交往，包括并不僅限于客戶、會(huì)議局、當(dāng)?shù)氐木频陞f(xié)會(huì)、政府旅游部門、航空公司、旅行社、旅行運(yùn)營(yíng)商、競(jìng)爭(zhēng)者及其它當(dāng)?shù)厣鐓^(qū)成員。 8) 指導(dǎo)建立、規(guī)范客戶關(guān)系管理平臺(tái)，鞏固均衡客戶關(guān)系。 9) 與社區(qū)及周邊市場(chǎng)內(nèi)的航空公司、旅行社、商行、私人俱樂部和行業(yè)協(xié)會(huì)保持聯(lián)系，以發(fā)展新客戶及保持老客戶。 10) 對(duì)銷售部和前臺(tái)的通信文檔進(jìn)行檢查。 11) 指導(dǎo)建立、健全各項(xiàng)規(guī)章制度，推動(dòng)酒店銷售系統(tǒng)管理的規(guī)范化、科學(xué)化。 12) 保持與各部門橫向溝通，以各種形式（培訓(xùn)、講座、會(huì)議）使所有部門皆有銷售意識(shí)。 13) 同客戶建立良好的公共關(guān)系。 14) 確保酒店各項(xiàng)對(duì)客服務(wù)達(dá)到酒店的標(biāo)準(zhǔn)要求。 15) 提高酒店在當(dāng)?shù)厣鐓^(qū)的聲望。 16) 根據(jù)酒店市場(chǎng)戰(zhàn)略，指導(dǎo)營(yíng)銷公關(guān)部門制定各項(xiàng)具體銷售計(jì)劃及指標(biāo)分解，指導(dǎo)跟蹤市場(chǎng)開拓計(jì)劃的實(shí)施，確保酒店客房銷售及宴會(huì)銷售的各項(xiàng)預(yù)算指標(biāo)按時(shí)、高質(zhì)量的完成，實(shí)現(xiàn)利潤(rùn)率最大化。 17) 全面負(fù)責(zé)廣告市場(chǎng)推廣活動(dòng)，制定酒店品牌宣傳、展覽方案，加強(qiáng)和鞏固市場(chǎng)地位。 18) 監(jiān)督管理營(yíng)銷部、客房部、前臺(tái)、禮賓、制服、會(huì)務(wù)等分部的日常工作，不斷優(yōu)化部門管理體系，確保運(yùn)營(yíng)部門正常運(yùn)營(yíng)。 19) 定時(shí)查閱各部門的工作情況和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問(wèn)題，糾正偏差，作出處理。 20) 負(fù)責(zé)建立與優(yōu)化營(yíng)銷、前廳與客房的各個(gè)操作規(guī)范與工作流程，達(dá)到工作效率最大化。 21) 負(fù)責(zé)推動(dòng)客房收入的可持續(xù)性，確保客房房態(tài)和服務(wù)質(zhì)量達(dá)到集團(tuán)和酒店標(biāo)準(zhǔn)，以滿足客戶需求為首要條件。 22) 嚴(yán)格遵守行集團(tuán)和酒店的各項(xiàng)規(guī)章制度，包括安全、消防、衛(wèi)生等。 23) 前廳部、客房部、營(yíng)銷部管理人員和基層員工的培訓(xùn)和發(fā)展，確保晉升和調(diào)動(dòng)順利進(jìn)行。 24 ）   配合財(cái)務(wù)部完成每年的部門預(yù)算，準(zhǔn)備每月的損益表，并能針對(duì)前廳與客房的績(jī)效結(jié)果提出改進(jìn)建議并落實(shí)實(shí)施。 25 ）完成與內(nèi)外部的交流工作，不斷有效控制每房成本使客房利益最大化，并且不斷提高前廳與客房的服務(wù)質(zhì)量。 26 ）確保前廳部的員工接受規(guī)范的促銷培訓(xùn)并致力于更好的推銷產(chǎn)品，以此來(lái)積極支持酒店的推廣工作。 27 ）具有細(xì)節(jié)的成本控制方法。 28 ）確保所有的勞動(dòng)力是根據(jù)需求 / 活動(dòng) / 季節(jié)來(lái)合理安排的。 29 ）共同開發(fā)維護(hù)和關(guān)注來(lái)自商務(wù)發(fā)展的收入（房?jī)r(jià)，數(shù)量或宴會(huì)），以確保收入與成本之間的最高水平。 30 ）用專業(yè)的和激勵(lì)的方法管理直接管理范圍內(nèi)的團(tuán)隊(duì)。 31 ）組織定期的營(yíng)運(yùn)會(huì)議包含直接管理范圍內(nèi)的分部門。 32 ）與人力資源部一起挑選高質(zhì)量的員工。 33 ）確保在各部門里有一位接受過(guò)部門培訓(xùn)員培訓(xùn)的員工，為部門制定培訓(xùn)計(jì)劃，推出季度培訓(xùn)計(jì)劃。 34 ）確保每位員工根據(jù)部門服務(wù)標(biāo)準(zhǔn)接受系統(tǒng)的工作技能培訓(xùn)和對(duì)客服務(wù)標(biāo)準(zhǔn)，記錄要保留。 35 ）確保排班表是根據(jù)酒店的需求制定的并遵循了勞動(dòng)法。 36 ）確保部門的運(yùn)營(yíng)一貫的遵循部門標(biāo)準(zhǔn) / 法律 / 安保規(guī)定。 37 ）完成任何其他合理的職責(zé)和被指派的職責(zé)。 ——END——  

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. ?Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. ?And, our amazing Team Members are at the heart of it all!

1、八年以上奢華酒店品牌市場(chǎng)銷售工作經(jīng)驗(yàn) 2、協(xié)助總經(jīng)理完成酒店所有與收入及市場(chǎng)銷售相關(guān)的工作并完成總經(jīng)理安排的相關(guān)工作 3、全面負(fù)責(zé)對(duì)銷售部，宴會(huì)銷售部，收益管理與預(yù)訂部，及市場(chǎng)傳訊部的管理工作 4、帶領(lǐng)酒店商務(wù)團(tuán)隊(duì)完成相關(guān)關(guān)鍵指標(biāo)，包括但不限于管理酒店的持續(xù)盈利能力,確保酒店的收益 ? ? ?和利潤(rùn)，賓客滿意度達(dá)標(biāo)甚至超過(guò)標(biāo)準(zhǔn)要求 5、制定酒店年度/季度/月度預(yù)算預(yù)測(cè)與工作計(jì)劃，并有效的予以實(shí)施 6、參與開拓和實(shí)施酒店和部門的政策規(guī)定 7、制定開拓市場(chǎng)銷售戰(zhàn)略和促銷計(jì)劃，實(shí)時(shí)更具市場(chǎng)情況進(jìn)行調(diào)整 8、督導(dǎo)和推動(dòng)市場(chǎng)銷售計(jì)劃的進(jìn)展和實(shí)施 9、為商務(wù)發(fā)展部設(shè)定清晰的工作目標(biāo)，實(shí)施員工個(gè)人技能的發(fā)展，業(yè)績(jī)的復(fù)核訓(xùn)導(dǎo)和培訓(xùn) 10、監(jiān)督和評(píng)估當(dāng)前發(fā)起的市場(chǎng)銷售活動(dòng)以及市場(chǎng)動(dòng)態(tài) 1. Above 8 Years in luxury hotels Sales working experience 2. Assist the General Manager to complete all workrelated to revenue and marketing of the? ? ? hotel, completing work assigned by the General Manager 3. Responsible for themanagement of Sales, Banquet Sales, Revenue Management,? ? ? Reservations, andmarketing communications 4. Lead the hotel businessteam to achieve relevant key indicators, including but not limited to? ? ? managingthe hotel's continued profitability, ensuring the hotel's revenue and profit,and guest? ? ? satisfaction to meet or exceed the standard requirements 5. Develop the hotel's annual /quarterly / monthly budget forecast and work plans,? ? ? implementing?themeffectively 6. Participate in developingand implementing hotel and departmental policies and regulations 7. Develop marketing strategiesand promotion plans to adjust to the market situation in real? ? ? time 8. Supervise and drive theprogress and implementation of marketing plans 9. Set clear objectives forbusiness development, implement personal skill development,? ? ? performance reviewtrainings and other trainings 10.Monitor and evaluatecurrent initiated marketing activities and market dynamics