This is an excellent opportunity to be responsible for delivering brand service & operations learning practices and enhancing the effectiveness to uplift hotel service quality and guest love, as well as supporting new learning initiatives and creatively drive program marketing to support IHG global learning strategy and effectiveness. Your day to day Hotel Training Delivery: ?Deliver existing & new training programs (virtual / face-to-face training) to hotel colleagues ?Ensure learning is embedded by working with Operations team and HR colleagues to ensure effective support, coaching and mentoring is in place. Training Program Design and Implementation: ?Analyze learning needs and identify current learning gaps, understand targeted audience groups learning styles and preferences. ?Provide logistics and coordination support to learning programs ?Revisit programs which have been implemented and make sure programs are updated and feedbacks are incorporated. Digital Learning Program Design & Implementation: ?Leverage global digital learning resources and IHG University platform as appropriate and identify areas where localization is required. ?Creatively design digital learning campaigns and events to attract, engage, and motivate hotel front-line users to learn and grow on WeLearn platform. Other Projects: ?Support global learning strategic project and initiatives and local learning projects. ?Design and implement internal marketing and communication activities to promote learning programs and IHG University. ?Maintain training standards, catalogues and other supporting tools/documents that are related to IHG University. ? What we need from you? ?At least 5 years of work experience in training, instruction design or project management; ?Working experience in training function, especially hospitality industry background is preferred. ?Experience with training delivery, strong training delivery skill is a plus ?Ability to design, facilitate and deliver learning programs with impact ?Project management skills to scope, plan and deliver project key milestones ?Excellent interpersonal, consultative, and communication skills with excellent English proficiency both verbal and written. ?Ability to diagnose problems and thoroughly analyze information to guide decision-making. ?Prefer to have hotel industry experience and training delivery skills, e.g., certifications of training skills.

Duties and Responsibilities 工作職責 ? 1. Major responsibilities 主要職責 · Develop L&D policies as required. 根據要求制定學習與發展政策。 · Develop and monitor annual and monthly training budget. 制定并監控年度及月度培訓預算。 · Conduct needs analysis with department managers to assess specific learning needs. 與部門經理合作進行需求分析，確定學習需求。 · Maintain a current knowledge of statutory requirements and develop creative and innovative training programs (on-line or off-line) 熟悉當前法定的培訓項目的要求，以及開發一些創新的培訓項目（線上或者線下） · Conduct training programs such as Orientation, English training, customer service programs, supervisory and management skills programs, and other components of the LHI Learning & Development Framework as necessary. 根據需要開展各項培訓課程，如入職培訓、英語培訓、客戶服務培訓、管理技能培訓及朗廷酒店集團學習與發展框架中的其他培訓項目。 · Coordinate training programs with external consultants such as beauty make-up class, grooming class, fire safety training, first aid class, hygiene class, etc. 與外方顧問協調化妝、儀容儀表、防火安全、急救、衛生等培訓項目。 · Evaluate training effectiveness by conducting training audits and produce audit reports for management review. 通過審核評估培訓效果，制作審核報告交管理層審閱。 · Develop Departmental Trainers System by conducting Train-the-trainer program, monthly training plan and report system, etc. 通過培訓員培訓、月度培訓計劃和報告系統等發展部門培訓員系統。 · Conduct monthly departmental trainer meeting. 組織每月部門培訓員會議。 · Sit-in departmental training sessions and give feedback to departmental trainers. 旁聽部門培訓并向部門培訓員提供反饋。 · Develop and monitor Best Trainer Award system. 發展和監控最佳培訓員獎勵系統。 · Monitor and oversee all departmental learning programs including, Departmental Orientation, FLHSS (Fire Life Health Safe Security), etc 監督和管理所有部門學習項目，包括部門入職、防火、生命健康、安保培訓等。 · Develop and present Annual and Monthly Training Plan and Calendar. 制定出臺年度和月度培訓計劃和日程安排。 · Recruit and monitor student trainees and management trainees according to annual plan. 根據年度計劃招聘并監督學校實習生及管理實習生。 · Conduct monthly trainee meeting. 組織每月實習生會議。 · Monitor and control training resources. 監管培訓資源。 · Track, input and maintain all individual colleague learning & development records within HRMIS System. 在人力資源管理信息系統內跟蹤、錄入及管理所有員工的學習與發展記錄。 · Maintenance of attendance records and other documentation related to the Learning & Development efforts. 維護與學習和發展活動有關的考勤記錄和其他文件。 · Maintain creative training communication channels (Wechat, Notice Board, emails or other platform). 管理各個培訓溝通渠道，保證其內容新穎。 · Observe and appraise colleague performance during sessions, providing feedback to management which would facilitate improvements in accordance to LHI standards with regard to product and performance. 評估員工在各階段的表現并向管理層反饋，以促進產品和績效按朗廷酒店集團的標準不斷得以提高和完善。 · Support all efforts to enliven our Company’s Vison, Mission, Objective & Values (VMOV) Brand Promise, and Quality and Guest Experiences programs throughout the hotel leading by example and serving as a role model. 支持酒店內一切以實例和楷模活化公司遠景、使命、目標、信念，品牌承諾以及顧客體驗項目。 · Ensure security and confidentiality of all information throughout the hotel. 保證酒店所有信息機密安全。 · Plan and conduct meetings with EXCO members, department managers, departmental trainers and rest of colleagues to review performance trends, develop action plans and give recognition. 組織會議，與行政委員會委員、部門經理、部門培訓員及其他員工研究業績走向、制定行動方案并給予肯定。 · Perform any duties as assigned by the management deemed necessary. 執行任何管理層委托的工作。 ? 2. Human Resources responsibilities 人力資源職責 · Work closely with entire HR Team with regard to promoting an “employer of choice” philosophy. 與整個人力資源團隊密切配合，倡導“理想雇主”宗旨使命。 · Career development programs for colleagues. 為員工提供職業發展計劃。 · Involvement in the local community. 積極參與當地社區活動。 · Assist in all colleague recognition programs such as Thank-you Card, Colleague of the Month, Birthday parties, annual party, holiday parties & celebrations. 協助所有員工認同計劃，如每月最佳員工、生日會、年會、節日慶祝會等。 ? ? Requirements 職位要求 ? 1. Mandatory 必備要求 ? Educational Background 教育背景 · Degree in Human Resources, Hospitality, Communications, Education, Psychology, Fine Arts or other related areas. 人事、酒店管理、傳播、教育、心理學、文學或其他相關專業學歷 · Previous HR experiences a plus. 有人事經驗最佳 ? Experience 工作經驗 A minimum of 5 years in training experience, preferably within the hospitality field or high end customer service discipline 至少5年培訓工作經驗，酒店或高端客服領域最佳 ? Job Skill / Knowledge 職業技能/知識 Knowledge of different departments within a hotel setting. 熟悉酒店各部門 Must possess ability to coordinate with multiple tasks. 同時協調多項工作的能力 Knowledge of how to develop training programs. 開發培訓計劃的能力 Strong Computer literacy to include: Microsoft Office Suite and Internet.? Digital Imaging knowledge preferable. 熟練使用微軟辦公軟件及因特網，了解數字影像技術優先 Excellent communication skills . 優秀的溝通能力 Fluency in English and Chinese (verbal, written and comprehension) . 中、英文流利（口頭、書面及理解） Problem solving and Action Plan formulation. 解決問題、制定行動方案的能力 Requires high levels of interaction with all members of staff.? ? ? ?Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions. 與所有員工深層互動的能力，與他人交流想法、信息和看法以制定計劃、做出決定及解決問題的能力 Possess high degree of stamina, agility and flexibility. 精力充沛、反應敏捷、靈活機動 Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially. 積極向上、嚴守機密

崗位職責 - 熟悉本部門運作的程序、標準和員工宿舍一切設施，協助宿舍主管/經理處理日常工作； - 迅速、妥善處理宿舍違規違紀現象和糾紛，發現可疑之處或安全隱患要及時向主管/經理匯報； - 安排新入職員工住宿及派發用品，清點離職員工的領用物品并做好記錄； -?定期檢查宿舍各種安全消防設施及通道、出入口是否通暢，發現問題隱患及時處理并向主管/經理匯報，跟進員工宿舍的維修、用品的報損、補充等工作； -?完成上級交給的其他工作任務。 崗位要求 - 50歲-55歲，女性，有酒店客房工作經驗者優先； - 會操作電腦，有相關宿舍工作經驗者優先考慮； - 身體健康，吃苦耐勞，五官端正，溝通表達能力良好。

1、 根據酒店經營目標，制定人力資源整體戰略規劃，并推動實施，確保人力資源滿足業務發展需求。 2、 組織制定及完善人力資源管理體系，包括績效管理、薪酬福利、獎懲及員工發展等體系的全面建設并推動實施。 3、 向酒店決策層提供人力資源、組織機構等方面的建議，控制人力資源成本。 4、 根據酒店發展變化情況，提出公司各業務系統組織結構、職位設置的調整建議。 5、 建議中層管理及以上人員、核心崗位人員的聘用、調配、解聘、職位等級和報酬待遇，審核其他崗位員工的聘用、調配、解聘決定和職位等級、報酬待遇的確定及調整。 6、 執行人力資源管理各項實務的操作流程和各類規章制度的實施，配合其他部門工作。 7、 制訂酒店企業文化的推進計劃，并推動、監督實施，確保推進計劃與核心價值觀的一致性。 8、負責酒店勞動關系管理，處理酒店各類勞動糾紛。 9、負責酒店行政管理工作，包括但不限于行政管理體系搭建、行政管理制度的編制及實施、文件管理、檔案管理、印章證照管理、辦公用品管理、車輛管理、會務管理、員工行為規范管理、員工宿舍管理等。 10、接受集團行政人力部的領導，執行集團行政人力部的工作指令； 11、完成上級領導交辦的其他工作。

崗位職責： 1、 根據酒店經營目標，制定人力資源整體戰略規劃，并推動實施，確保人力資源滿足業務發展需求。 2、 組織制定及完善人力資源管理體系，包括績效管理、薪酬福利、獎懲及員工發展等體系的全面建設并推動實施。 3、 向酒店決策層提供人力資源、組織機構等方面的建議，控制人力資源成本。 4、 根據酒店發展變化情況，提出公司各業務系統組織結構、職位設置的調整建議。 5、 建議中層管理及以上人員、核心崗位人員的聘用、調配、解聘、職位等級和報酬待遇，審核其他崗位員工的聘用、調配、解聘決定和職位等級、報酬待遇的確定及調整。 6、 執行人力資源管理各項實務的操作流程和各類規章制度的實施，配合其他部門工作。 7、 制訂酒店企業文化的推進計劃，并推動、監督實施，確保推進計劃與核心價值觀的一致性。 8、負責酒店勞動關系管理，處理酒店各類勞動糾紛。 9、負責酒店行政管理工作，包括但不限于行政管理體系搭建、行政管理制度的編制及實施、文件管理、檔案管理、印章證照管理、辦公用品管理、車輛管理、會務管理、員工行為規范管理、員工宿舍管理等。 10、接受集團行政人力部的領導，執行集團行政人力部的工作指令； 11、完成上級領導交辦的其他工作。 任職資格： 1、40歲以下，統招本科以上學歷，人力資源相關專業，具有國際聯號酒店或掛牌五星酒店同崗位工作經歷，有上海地區從業背景優先。 2、對酒店行業人力資源管理模式有系統的了解和實踐經驗積累，對人力資源管理各個模塊均有較深的認識，能夠指導各個模塊的工作。 3、具有較強的酒店行業招聘能力，具備多種有效的酒店行業招聘渠道資源，能夠高效完成各崗位招聘任務。 4、熟知國家勞動法律法規及上海本地各類勞動法規及政策及與人力相關的政府辦事流程； 5、熟知《公司法》及酒店行業相關政府法律、法規、政策及與酒店行政工作相關的政府辦事流程； 6、 具有良好的計劃性和實施執行能力。 7、 具有戰略、策略化思維，有能力建立、整合不同的工作團隊。 8、 學習能力強、執行力強、良好的溝通能力、親和力強，具備較強的抗壓能力，能夠適應高強度的工作狀態。