崗位職責 1、根據酒店業務目標與市場情況，制定全面的數字營銷策略與年度 / 季度營銷計劃，明確營銷目標、預算分配、渠道選擇與執行方案，并確保計劃的有效實施與調整。 2、負責酒店官方網站、社交媒體平臺（OTA&微信、微博、抖音、小紅書等）的日常運營與維護，包括內容更新、粉絲互動、活動策劃與執行，提升平臺活躍度與粉絲數量。優化關鍵詞投放策略，監控廣告投放效果，提高廣告點擊率與轉化率，降低獲客成本。 3、策劃并創作多樣化的營銷內容，包括但不限于圖文、視頻、直播、H5 頁面等，結合酒店特色、活動與熱點話題，吸引用戶關注與互動，提升品牌傳播效果。 4、定期收集、整理和分析數字營銷相關數據，如網站流量、用戶行為、廣告投放效果、社交媒體數據等，生成詳細的數據分析報告，總結營銷成果與問題，提出優化建議與改進措施。 5、通過線上營銷、社交媒體互動等方式，與客戶保持定期溝通，推送個性化營銷信息，提高客戶滿意度與忠誠度，促進客戶復購與口碑傳播。 6、拓展并維護與廣告代理商、媒體平臺、旅游網站、OTA等合作伙伴的關系，開展聯合營銷活動，擴大品牌推廣渠道與影響力；參與行業展會、活動，提升酒店品牌知名度。 7、密切關注酒店行業數字營銷動態、競爭對手營銷策略與市場趨勢，定期進行競品分析，總結經驗與教訓，為酒店數字營銷決策提供參考依據。 任職要求 1、精通SEM、SEO）SMM、內容營銷等多種數字營銷渠道與工具，具備獨立策劃、執行和優化數字營銷活動的能力。熟悉數據分析工具，能夠通過數據洞察用戶行為，優化營銷策略。 2、深入了解酒店行業運營模式、市場動態、目標客群特點及消費需求，能夠結合酒店特色與定位，制定針對性的數字營銷策略，觸達目標客戶。 3、具備出色的創意構思能力，能夠策劃新穎、吸引人的營銷活動與內容，如短視頻、圖文、直播等，有效吸引用戶關注，提升品牌曝光度與用戶參與度。 4、能夠對數字營銷數據進行深入分析，挖掘數據背后的價值與趨勢，為營銷決策提供數據支持，及時調整營銷策略，提高營銷效果與投資回報率。 5、具備良好的溝通協調能力，能夠與酒店內部各部門緊密協作，整合資源，共同推動營銷目標的實現；同時能夠與外部合作伙伴（如廣告代理商、媒體平臺等）保持良好的合作關系。 6、面對快速變化的數字營銷環境與技術發展，能夠迅速適應新趨勢、新工具和新方法，持續學習并應用到實際工作中，保持營銷工作的創新性與有效性。 加分項： 1、擁有成功線上營銷案例（如爆款內容、高轉化率活動等）。 2、熟悉酒店收益管理邏輯。

崗位職責 1、制定銷售戰略，并制定年度營銷計劃;? 2、負責整體把控銷售合作與運營關系，熟悉各OTA平臺(尤其是攜程、大眾點評、飛豬等)的運營模式，關注渠道效果和數據變化，對渠道的推廣效果與數據負責； 3、根據公司的發展戰略，制定相應的產品營銷活動計劃，監督和指導OTA運營經理崗實施產品線上營銷策劃方案； 4、在公司統一戰略下，整體價格監控和維護工作； 5、指導和管理落實產品上下架、訂單處理、客戶服務等各項流程，推動整體流程優化； 6、統計分析產品銷售數據，為公司整體渠道運營和產品開發提供數據支持； 7、負責收集網絡市場和行業信息，分析總結競爭對手、行業趨勢等信息并進行分析，產品策劃以及運營推廣提出合理化建議，對公司整體的 OTA 線上收益負責； 8、制定第三方渠道（活動公司、旅行社、中介組織、社群）合作銷售戰略，并制定年度營銷計劃; 完成公司制定的渠道合作業績專項指標； 9、根據公司的渠道發展戰略，主動建立渠道合作體系，負責渠道合作業務的開拓和簽約，并通過渠道合作，實現業績達成； 10、公司、領導交代的其他工作。 崗位要求 1.本科以上文化程度；3年以上同崗位工作經驗。 2.按照公司整體要求，制定和組織實施公司在市場策劃、銷售管理、客戶服務和物業管理的戰略規劃。 3.負責項目可行性比選階段的市場研究、客戶分析、市場定位和營銷推廣方案設計。 4.負責監督和考核公司各項目的營銷推廣、銷售進度、銷售回款和客戶服務等，支持和保障項目實施。 5.負責組織營銷推廣、銷售執行、客戶服務等方面專業人員的培訓。 6.英語口語和書寫流利。

Oversees the Sales& Marketing Department and works withthe Excom in achieving the hotel’s market positioning and revenue goals. 負責市場銷售部的運作；與管理層共同努力，以實現酒店的市場定位和收入目標。 Provides support and advice to the General Manager instrategic planning and overall business goals relating to Sales & Marketingissues of the brand and the hotel. 在與市場銷售有關的酒店戰略計劃和總體經營目標方面，向總經理提供建議和持，樹立酒店良好的品牌形象。 Protects and guards Corporate standards, Brand integrity andHotel image. 維護集團的標準、品牌的一致性和酒店的形象。 ?Determines overall Sales & Marketing objectives and initiatives bestsuit the hotel. 具備設立最適合酒店的總體銷售目標及行動方案的能力。 Produces and executes Sales & Marketing budgets and business plans. 具備制訂和執行銷售預算及經營計劃的能力。 Effectively promotes and positions the brand and the hotel at itsdesirous level. 具備高效地推廣和將品牌定位在理想的水平的能力。 Manages and administrates the Sales & Marketing department. 具備管理市場銷售部的能力。 ?Assists the General Manager and the Excom in achieving the hotel’sbusiness objectives and revenue goals. 具備協助總經理和管理層達到酒店總體經營目標的能力。 Knowledge of market trends and behavior including political, economicaland social issues. 掌握政治，經濟和社會方面的知識及市場趨勢。 Excellent written and spoken Mandarin & English are a must. 必須有優秀的中/英文口頭表達及書寫能力。

崗位職責： 1、確保以高效及時的銷售管理實現公司的整體目標和運營目標； 2、制定新的銷售戰略用以預測及分析銷售需求，開發有效的具有市場競爭力的產品，擴大企業的知名度和美譽度； 3、有效制定，發展及執行市場計劃，提供指導性和具體的行動計劃； 4、開發新的/或改進產品，提高競爭力和利潤最大化，提升營銷意識，明確的傳達營銷目標，有效支持實現銷售計劃和目標； 5、制定并不斷完善銷售工作的有效流程和運營程序； 6、計劃，管理及評估銷售部門的財務報告，確保費用的有效支出及資源的優化利用； 7、為企業領導和財務部門提供準確的經營數據；對部門內的員工工作進行管理和檢查，確保銷售工作的質量； 8、認準實時調整銷售目標的需求，提前做好應對不斷變化的經濟及競爭局勢。了解全行業的市場動態，掌握行業政策和發展趨勢，為企業的經營戰略提出建議； 9、指導和發展有效的公共關系，利用廣告和媒體資源的各種宣傳活動支持既定目標，開發系統以衡量媒體活動，利用率，接受度和新產品的客戶滿意度和關于增加競爭優勢的凈影響力； 10、完成上級交辦的其他工作任務； 任職要求： 1、50歲以下，本科及以上學歷；市場營銷、工商管理、會展餐飲等相關專業，具備行業相關專業等級資格證書或認證； 2、10年以上大型會展中心/國際聯號品牌酒店相關崗位工作經驗,兼具如上兩種工作經驗的候選人優先考慮;擁有深厚的客戶基礎和豐富的項目開發及管理經驗； 3、具備同等條件的項目籌備經驗及重要大型政務或商務會議接待經驗； 4、對市場信息的把握及反應速度快，創意及整合能力強； 5、具備良好的決策能力及一定的組織管理能力； 6、具有優秀的創新能力、觀察和解決問題的能力； 7、思維活躍，具有一定的市場策劃能力和營銷能力； 8、有一定的市場分析、判斷、綜合和創新能力及與企業內各部門溝通能力；

崗位職責 1、戰略規劃與執行：協助制定酒店3-5年長期運營規劃和年度經營計劃，分析行業趨勢和競爭對手情況； 2、運營管理：負責酒店的日常運營，建立并優化酒店運營流程和標準； 3、團隊管理：組建、培訓和管理運營團隊，組織團隊建設活動； 4、客戶關系與滿意度管理：建立良好的客戶關系管理體系，定期拜訪重要客戶； 5、風險管理與應急處理：識別和評估酒店運營中的各類風險，制定風險防范措施和應急預案及突發事件的應急處理。 任職要求 1、本科及以上學歷，酒店管理、旅游管理、工商管理等相關專業優先； 2、具有中高端連鎖品牌運營總監管理3年以上工作經驗及有酒店籌備開業經驗者優先； 3、具備卓越的領導能力和團隊管理能力，能夠有效激勵和指導團隊成員。

Responsibility 1. Management of digital content and community outreach in the village and provide digital customer experience rich and interactive content 2. Depending on the highlights, it will ensure the management and delivery of content and information Village and Social Networks. 3. Data catching in village 4. Development on E-Survey （Depend on project or resort needs） 5. Village complaints management on Social Media 6.Others Requirement 1. Specific colleague course or above; basic in English spoken and writing; Basis of graphic design software (e.g. PS). 2. Good interpersonal skills. 3. Proficiency in Microsoft Office. 4. Experience in media marketing is preferred (e.g. Wechat, Weibo). 5. Work 6 days a week? 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內所有娛樂活動及場地設施免費使用； 機場接送服務； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

Responsibility 崗位職責 Monitor the activity awareness of competitors and use this information to formulate marketing strategies. 監控競爭對手活動意識，并利用這些信息制定營銷策略。 Assist DOSM in formulating short-term and long-term strategic plans for the hotel for all marketing priorities. 協助 DOSM 為所有營銷優先事項制定酒店的短期和長期戰略計劃。 Manage the reputation and popularity of the hotel and brand in local cities and major sub-markets. 管理酒店和品牌在當地城市和主要支線市場的聲譽和知名度。 Develop media connections, manage media relations, organize media activities, promote good publicity and enhance the hotel's popularity. 發展媒體聯系，管理媒體關系，組織媒體活動，促進良好的宣傳，提高酒店知名度。 Deliver and execute the annual marketing plan for all hotel events, public and media relations, loyalty and channel marketing, and other marketing activities. 為所有酒店活動、公共和媒體關系、忠誠度和渠道營銷和其他營銷活動交付并執行年度營銷計劃。 Build hotel awareness by providing new hotel stories and press releases on promotions or events to the media, trade publications and local communities. 通過向媒體、貿易出版物和當地社區提供新的酒店故事和宣傳或活動的新聞稿，建立酒店意識。 Develop hotel and marketing collateral in accordance with brand promotion standards. 根據品牌促銷標準開發酒店和營銷抵押品。 Manage the IHG hotel content management system to update and optimize content quality and the text and images that best represent brand standards. 管理 IHG 酒店內容管理系統，以更新優化內容質量和最能代表品牌標準的文本和圖像。 Manage the hotel's social media system and processes to support tactical activities, attract hotel guests and build a hotel customer database. 管理酒店社交媒體系統和流程，以支持戰術活動、吸引酒店客人和構建酒店客戶數據庫。 Manage the hotel's main marketing communication processes in accordance with the IHG Marketing Communication Standard operating procedures, including marketing planning, incidental and advertising production, content management, public relations, promotions and events, as well as social media. 按照 IHG 營銷傳播標準操作程序管理酒店的主要營銷溝通流程，包括營銷規劃、附帶和廣告制作、內容管理、公共關系、促銷和活動以及社交媒體。 Align marketing communication activities with the hotel's main business departments to ensure that the time and budget invested in the activities yield a clear return on investment. 將營銷溝通活動與酒店的主要業務部門進行一致，以確保在活動上投入的時間和預算獲得明確的投資回報。 Job Requirement崗位要求 A bachelor's degree in marketing, mass communication, media or a related field. 市場營銷、大眾傳播、媒體或相關領域的學士學位。 Good communication skills, customer service skills and problem-solving abilities. 良好的溝通技巧、客戶服務技巧和解決問題的能力。 Good abilities in listening, speaking, reading and writing in both Chinese and English. 中英文聽說讀寫能力良好。

【崗位職責】 Consult with meeting planners during the pre-meeting planning process to determine the best meeting room configuration, meeting/break process recommendations, menu planning, catering coordination, table arrangements, decoration options, and more to improve meeting efficiency and productivity 在會前策劃過程中，與會議策劃人協商確定最佳會議室配置、會議/休息流程建議、菜單規劃、餐飲協調、餐桌安排、裝飾選項等，以提高會議效率和生產力 Meet daily with each meeting planner to report on daily activities, review any exceptions to consumption, bills, and contract bills, and review estimates of final bills 每天與每個會議策劃者會面，匯報日常活動，審查消費、賬單和合同賬單的任何例外情況，并審查最終賬單的估算 Plan and organize pre-meeting meetings with clients and catering staff to identify ways to enhance the guest experience 策劃并組織與客戶和餐飲人員的會前會議，以確定提高客人體驗的方法 Plan and organize pre-meeting meetings with clients and catering staff to identify ways to enhance the guest experience 根據情況指定為聯絡點，提供即時協助，以迅速滿足客戶的需求，并使他們的活動順利進行 Oversee the organization of post-event calls and the collection of feedback surveys and track customers to obtain campaign feedback and identify further business opportunities 監督活動后電話的組織和反饋調查的收集，并跟蹤客戶獲取活動反饋并識別進一步的商業機會 Where applicable, supervise, manage and train meeting and event supervisors and conference and event coordinators to carry out their responsibilities to drive the highest level of conversion 在適用的情況下，監督、管理和培訓會議和活動主管和會議和活動協調員，以履行他們的職責，以推動最高水平的轉換 Work closely with reservations, marketing and catering to ensure the integration of event accounts 與預訂部、市場銷售部和餐飲部緊密合作，確保活動帳目的整合 In the event of a problem that is not properly handled, we actively act as a coordinator for the client and the MICE executive team when appropriate to facilitate the successful completion of the business 如遇問題未妥善處理，則在適當時積極擔當客戶和MICE執行團隊成員的協調人，以促成業務圓滿達成 【崗位要求】 Good communication and negotiation skills 良好的溝通和談判技巧 Ability to be proactive and meet deadlines and commitments to complete tasks and projects 積極主動的能力，在截止日期和承諾前完成任務和項目 Maintain a high level of knowledge relevant to policies and procedures and effectively communicate knowledge to all personnel where applicable 保持與政策和程序相關的高水平知識，并在適用時有效地向所有人員傳達知識

Responsibility 崗位職責 The Director of Sales and Marketing will formulate and implement sales and marketing strategies and tactical plans for the hotel, ensure their effective implementation, supervise the results of the strategies and plans, and ensure the achievement of revenue and room sales targets. 銷售和市場銷售總監將為酒店制定和實施銷售和營銷策略以及戰術計劃，并確保其落實到位，監督策略和計劃的實施結果，確保實現營收與客房銷售目標。 Achieve all individual/team sales targets and maximize profits. 達成所有個人/團隊銷售目標，實現利潤最大化。 Assist in formulating the department budget and financial plan, including the marketing plan of the hotel. 協助制定部門預算和財務計劃，還包括酒店的營銷計劃。 Formulate and implement sales plans to significantly increase the occupancy rate of guest rooms, raise the average room rate, increase business volume, and boost the sales of catering and banquets. 擬定并執行銷售計劃，推動客房入住率顯著上升，提高平均房價，提升業務量，增加餐飲和宴會銷售。 Prepare monthly reports and sales forecasts, analyze current and potential marketing trends, plan various activities to increase revenue and market share, and monitor the performance of employees to ensure that the performance exceeds the originally set revenue plan. 準備每月報表和銷售預測，分析當前和潛在的營銷趨勢，規劃各種活動以增加營收與市場份額，并監督員工工作績效，確保業績超出原先制定的營收計劃。 Formulate and develop various special events and sales activities, promote the hotel business to potential customers, participate in trade shows and large-scale national and local marketing activities, increase new business opportunities, and enhance marketing opportunities for the hotel. 制定、開發各種特別活動和銷售活動，向潛在客戶推廣酒店業務參加貿易展以及全國和本地大型營銷活動，增加新業務機遇，為酒店提升營銷機會。 Arrange meetings and business team activities held within the hotel, coordinate with other hotel-level departments, and jointly complete various services stipulated in the agreements reached between the sales department and potential customers. 安排在酒店內舉辦的會議及業務團隊活動，與其他酒店級別的部門協調，共同完成銷售部門與潛在客戶達成的協議中規定的各項服務。 Communicate all relevant information with the relevant departments, including the requirements and special needs of incoming VIPs, large groups or other important guests. 與有關部門交流所有相關信息，包括即將抵達的貴賓、大型團體或其他重要賓客的要求和特殊需求。 Lead various marketing activities and upsell hotel services, products and facilities to guests. 領導各種營銷活動，向賓客追加銷售酒店服務、產品及設施。 Maintain close contact with key business leaders, officials and representatives of local social groups in the city where it is located to ensure that the hotel frequently receives high-profile exposure. 與所在城市當地社會團體的重要業務領導、官員和代表保持密切聯系，確保酒店經常獲得高調的曝光度。 Efficiently promote and publicize the environmental protection and sustainable development elements of the hotel, and obtain new business opportunities through such information. 高效推廣、宣傳酒店的環保與可持續發展元素，通過此類信息獲得新業務機會。 Cooperate with advertising agencies, consulting companies and other suppliers to expand the benefits of advertising investment and ensure that advertisements reflect the brand image. 與廣告機構、咨詢公司和其它供應商合作，擴大廣告投資效益，確保廣告體現品牌形象。 Enhance the popularity and reputation of the hotel and brand in the local area, and occasionally serve as the image representative of the hotel in media interviews. 提升酒店和品牌在當地的知名度和聲譽，偶爾在媒體采訪時擔任酒店的形象代表。 Identify improvement opportunities in marketing activities and the overall sales performance of the hotel, and work closely with other departments. 發現市場營銷活動和酒店整體銷售績效中的改進機會，與其他部門緊密合作。 Job Requirement崗位要求 Bachelor's degree in marketing or a related field/higher education qualification/equivalent qualification. 市場營銷或相關領域學士學位/高等教育資質/同等資質。 At least 5 years of working experience in the hotel industry or hotel sales and marketing, along with direct management experience leading a sales team. 5年或以上酒店業或酒店銷售與市場營銷領域工作經驗，同時具備領導銷售團隊的直接管理經驗。 Be familiar with local business and business trends as well as the local language. 熟知本地業務及業務趨勢和當地語言。

崗位職責/職位描述 1.在商務經理的指導和監督下，負責根據酒店的市場定位、企業品牌形象和分銷準則，在數字空間推廣酒店，并通過在線渠道促進業務發展 2.負責管理酒店網站、酒店推廣活動及社會化媒體平臺與相關推廣 崗位要求 1年以上數字營銷獲營銷傳播經驗 具有良好的團隊合作精神 有國際聯號酒店相關工作經驗優先

1.?通過與區域市場總監、酒店行政委員會，所有部門，供應商和內外部相關人員的緊密合作，支持和協助區域市場總監在酒店的市場工作展開; 2.發展，實施，監督，評估酒店的市場聯絡策略，包括廣告促銷，電子行銷，直接/間接促銷，內部促銷，商務伙伴促銷及印刷品設計，以扶助市場部，提升酒店在本地區，國內以及國際間的形象; 3.建立年度完整的整合傳播計劃，包括可測量的目標、策略和執行計劃， 并每月檢測其執行情況; 4.開發并維持與媒體及其工作人員的積極聯系，評估所有媒體要約和宣傳; 5.與其他部門緊密合作，優化使用目標市場的相關信息，包括客人資料、行為習慣和市場傳計劃收益及評估。 任職資格： 1.成都辦公； 2.熟練使用各種辦公軟件； 3.必須具備良好的中，英文讀寫能力； 4.國際高端連鎖酒店、豪華品牌同崗位工作經驗； 5.熟悉本地市場及國際市場、良好的人際交往和溝通技巧、獨立工作以及在壓力下工作的能力，展現良好的時間管理能力。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: ? Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. ? Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. ? Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. ? Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. ? Participate in developing and implementing hotel and departmental policies and regulations. ? Develop marketing strategies and promotion plans to adjust to the market situation in real time. ? Supervise and drive the progress and implementation of marketing plans. ? Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. ? Monitor and evaluate current initiated marketing activities and market dynamics. ? Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. ? Conduct regular market research and obtain information about competitors. ? Set pricing strategies and sales targets for the hotel. ? Manage special projects and other related businesses. ? Ensure efficient use of departmental resources. ? Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. ? Ensure that department staff are clear about the responsibilities assigned to them. ? Take immediate corrective action when the interests of the department or hotel are jeopardized. ? Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. ? Manage departmental expenses and budgets. ? Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. ? Control departmental costs in accordance with hotel policies to avoid waste. ? Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. ? Ensure the filing of departmental documents and related information. ? Maintain communication with all operating departments within the group to maximize sales opportunities. ? Promote hotels in relevant industries at home and abroad. ? Actively participate in sales activities initiated by Hilton. ? Organize promotional trips for target markets. ? Maintain good relationship and communication with target markets at home and abroad. ? Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. ? Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. ? Adhere to hotel safety policies, emergency rules and procedures. ? Ensure employees fully understand and follow the contents of the employee handbook. ? The department reserves the right to change or supplement the job description if necessary. ? Perform any other reasonable duties assigned. 【任職要求】 What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: ? Hospitality: Volunteer to provide unparalleled hospitality. ? Integrity: Do what you should do all the time. ? Leadership: Strive to be a leader in both your industry and your community. ? Teamwork: Actively promote teamwork spirit in all work. ? Ownership: take responsibility for your actions and make decisions. ? Now: Operate with urgency and discipline. ? Bachelor’s degree. ? At least 5 years of relevant management experience in international hotel chains. ? Good English and Chinese reading and writing skills. ? Able to formulate and implement operating budgets and business plans. ? Able to effectively market and position the brand at desired levels. ? Able to manage the Sales department. ? Able to assist the General Manager and Management in achieving the hotel's overall business objectives. ? Knowledgeable of political, economic and social issues, and market trends. ? Good communication, organizational and presentation skills. ? Able to lead, guide and develop employees. ? Knowledgeable of and able to deal with crisis. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

工作職責：1、戰略拆解：年度目標預算、年度經營指標、績效考核指標分解（根據總指標），將戰略細化為可執行目標2、督辦工作：公司領導重難點工作跟進，重大節點計劃統籌，總控計劃編制，深度跟進3、經營監督：各項目數據指標動態監控、預算分析、確保項目按預期收益目標推進4、預警反饋：發現預警調整建議，為公司領導決策提供支持5、經營評價：年度績效目標、評估過程、評價結果6、體系建設，參與集團制度管理體系建設，建立全周期運營管理體系，整合跨部門資源與流程優化，提升組織運行效率任職資格：1. 本科及以上學歷； 2. 5年以上在大型公司從事平臺/項目計劃運營管理經驗，具有集團總部工作思維，具有強業務思維; 3. 性格開朗，良好的口頭表達和溝通協調能力，工作耐心細致，有追求; 4. 熟悉商業管理相關法律、法規、運營工作流程及各個運營節點。

1、策劃并執行主題活動，包括但不限于商業節點活動、節日主題活動等，根據要求制定詳細的主題活動方案，包括活動主題、活動流程、預算分配、執行計劃等，確保活動中對投資回報率?(ROI)?有明確的時間和預算支持； 2、協助部門及集團執行品牌及定制活動，包括但不限于高端品牌沙龍、定制私宴、品牌活動等； 3、監控活動進度，負責活動執行，協調內外部資源，包括但不限于場地預定、設備借調、人員鋪排、供應商溝通等，確保活動的順利實施及活動效果符合預期； 4、活動結束后，收集反饋相應數據、更新活動臺賬，進行效果評估，撰寫活動總結報告； 5、活動相關行政流程、合同管理、供應商對接的工作； 6、與合作團隊（包括商業銷售、集團傳訊部）就市場活動良好合作； 7、負責活動相關宣傳印刷品及線上渠道的落地，協助活動負責人進行活動宣導及培訓； 8、關注競爭對手的推廣活動、市場熱點IP等，協助活動負責人制定活動鋪排策略。? ?任職資格: 1、本科以上學歷，廣告學、市場營銷、酒店活動運營、新聞學等相關專業優先； 2、至少具備2年以上活動策劃執行或活動項目管理相關經驗； 3、強烈的事業心和高品質意識，國際化視野； 4、較強的時間管理技巧，能夠處理多重任務； 5、熟練使用所有的Microsoft辦公軟件； 6、溝通能力強，有責任心，抗壓能力強，執行力強，品行端正，積極向上。

【崗位職責】 1、負責酒店數字營銷渠道（包括但不限于官網、OTA平臺、社交媒體、搜索引擎等）的日常運營與管理，制定并執行數字營銷策略，提升線上曝光率和轉化率 2、監控和分析各數字渠道的流量、轉化率、ROI等關鍵指標，定期提交數據報告并提出優化建議 3、與市場部、銷售部協作，策劃并執行線上促銷活動、品牌推廣活動，提升酒店線上銷售額 4、維護與OTA平臺、社交媒體平臺等合作伙伴的關系，確保合作順暢并爭取更多資源支持 5、關注行業動態及競品分析，及時調整數字營銷策略，保持酒店在線上渠道的競爭優勢 6、負責酒店官網的內容更新與優化，確保信息準確、用戶體驗良好 【崗位要求】 1、熟悉酒店行業數字營銷渠道的運營規則，具備一定的數據分析能力 2、具備良好的市場敏感度，能夠獨立策劃并執行線上營銷活動 3、優秀的溝通協調能力，能夠高效對接內外部合作伙伴 4、對OTA平臺（如攜程、美團、飛豬等）的操作規則有一定了解 5、具備較強的學習能力和抗壓能力，能夠適應快節奏的工作環境 6、有酒店行業或旅游行業相關經驗者優先

? 教育背景：本科及以上學歷，中文、新聞、廣告、市場營銷等相關專業優先。 ? 工作經驗：有[2]年以上文案編輯工作經驗，熟悉不同風格文案撰寫，有優秀案例者優先。 ? 專業技能：具備出色的文字功底，熟練掌握辦公軟件和文案排版技巧，有基本的圖片處理能力更佳。 ? 能力素養：創意構思能力強，思維敏捷，能精準把握受眾需求和市場趨勢，有良好的溝通協作能力和團隊合作精神，抗壓能力強，能按時完成任務。

主要職責﹣(職務的主要工作) ·?督導前廳部、客房部、廚房和Great Room的整體工作。 ·?督導上述各部門的工作人員，確保在繁忙時段為客人提供及時，禮貌的服務。 ·?確保員工，特別是直接為客人提供服務的工作人員，熟悉優悅會會員，能夠識別出常客及其它貴賓，并對這些特殊客人格外關照。 ?????? ·?協調酒店運營部內各部門之間的相關信息的溝通，并指導與其它部門，特別是財務部、銷售部、酒店維護與保安部之間的信息交流。 ·?保持與部門負責人及總經理的工作商談，以改進業務。 ·?負責管理規范標準的整體責任，確保各項設施和設備的外部清潔，正常運轉，并得到妥善維護。 ·?計劃并實施對所管區域的定期檢查。 ·?保持酒店營運部員工的行為、裝束、衛生、制服穿著、儀容儀表的標準。 ·?每月召開營運工作會議，內容包括對營運中發生的問題進行詳細分析，并通過優化流程來改進營運績效及賓客的整體滿意度。 ·?協助管理酒店的收益增長并通過充分利用系統工具，及相關工作制度，推進收入最大化。評估并批準/拒絕所有折扣和退款要求。 ·?完成營業收入預算，控制勞動成本和支出，在職責范圍內獲取最大的利潤。參與編制部門年度運營預算以支持酒店總體財務目標。 ·?編制和提交必要的統計，業務和預測分析和報告。 ·?與相關部門溝通貴賓和其他重要客人的抵店和離店的相關信息，包括其它特殊的客人需求。 ·?確保進行總機的相關培訓并按程序執行，在緊急情況下總臺作為信息溝通中心并與當地消防，公安和急救中心的保持密切聯系。 ·?促進姐妹酒店間的銷售并積極推銷集團內的其他姐妹酒店。 ·?督導和管理運營物資及設備，與供應商保持密切聯系確保庫存供應。 ·?向總經理或其代表和其它部門的負責人溝通他們可能感興趣的所有信息。 ·?從收益支出、利潤、業績表現和預算的差異等方面對房務部的運營進行監測和管理。 ·?與所有的部門一起落實人力規劃及與MST項目有關的團隊成員的證書事宜。 ·?和財務部門一起編制和管理部門預算。 ·?主持每月賓客滿意度會議，將最新的報告分享給酒店的全體員工。 ·?督導優悅會會員的發展情況，并且將最新的推廣活動介紹給全體員工。

1. 職責范圍覆蓋所有運營區域包括房務部、水療中心、健身房、客房部、餐飲/廚房和工程部。The scope of responsibility covers all areas of operations including Rooms, Fitness Center, SPA, Housekeeping, F&B/Culinary, and Engineering. 2. 與直接下屬合作，制定并實施部門戰略，確保品牌服務戰略和品牌倡議的實施。 Works with directreports (department heads) to develop and implement departmental strategies andensures implementation of the brand service strategy and brand initiatives. 3.?負責確保酒店運營符合品牌標準、滿足客戶需求、確保員工滿意度、關注收入增長和部門財務業績最大化，以及發展積極的業主關系。 The position ensuresHotel Operations meet the brand’s standards, targets customer needs, ensuresemployee satisfaction, focuses on growing revenues and maximizes the financialperformance of the department and developing positive owner relations. 4. 制定并實施全酒店戰略，提供產品和服務，滿足或超越品牌目標客戶和員工的需求和期望，并提供投資回報。 Develops and implements property-wide strategiesthat deliver products and services to meet or exceed the needs and expectationsof the brand’s target customer and employees and provides a return oninvestment.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. ?Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. ?And, our amazing Team Members are at the heart of it all!