崗位職責(zé) 1、根據(jù)酒店業(yè)務(wù)目標(biāo)與市場(chǎng)情況，制定全面的數(shù)字營(yíng)銷(xiāo)策略與年度 / 季度營(yíng)銷(xiāo)計(jì)劃，明確營(yíng)銷(xiāo)目標(biāo)、預(yù)算分配、渠道選擇與執(zhí)行方案，并確保計(jì)劃的有效實(shí)施與調(diào)整。 2、負(fù)責(zé)酒店官方網(wǎng)站、社交媒體平臺(tái)（OTA&微信、微博、抖音、小紅書(shū)等）的日常運(yùn)營(yíng)與維護(hù)，包括內(nèi)容更新、粉絲互動(dòng)、活動(dòng)策劃與執(zhí)行，提升平臺(tái)活躍度與粉絲數(shù)量。優(yōu)化關(guān)鍵詞投放策略，監(jiān)控廣告投放效果，提高廣告點(diǎn)擊率與轉(zhuǎn)化率，降低獲客成本。 3、策劃并創(chuàng)作多樣化的營(yíng)銷(xiāo)內(nèi)容，包括但不限于圖文、視頻、直播、H5 頁(yè)面等，結(jié)合酒店特色、活動(dòng)與熱點(diǎn)話題，吸引用戶關(guān)注與互動(dòng)，提升品牌傳播效果。 4、定期收集、整理和分析數(shù)字營(yíng)銷(xiāo)相關(guān)數(shù)據(jù)，如網(wǎng)站流量、用戶行為、廣告投放效果、社交媒體數(shù)據(jù)等，生成詳細(xì)的數(shù)據(jù)分析報(bào)告，總結(jié)營(yíng)銷(xiāo)成果與問(wèn)題，提出優(yōu)化建議與改進(jìn)措施。 5、通過(guò)線上營(yíng)銷(xiāo)、社交媒體互動(dòng)等方式，與客戶保持定期溝通，推送個(gè)性化營(yíng)銷(xiāo)信息，提高客戶滿意度與忠誠(chéng)度，促進(jìn)客戶復(fù)購(gòu)與口碑傳播。 6、拓展并維護(hù)與廣告代理商、媒體平臺(tái)、旅游網(wǎng)站、OTA等合作伙伴的關(guān)系，開(kāi)展聯(lián)合營(yíng)銷(xiāo)活動(dòng)，擴(kuò)大品牌推廣渠道與影響力；參與行業(yè)展會(huì)、活動(dòng)，提升酒店品牌知名度。 7、密切關(guān)注酒店行業(yè)數(shù)字營(yíng)銷(xiāo)動(dòng)態(tài)、競(jìng)爭(zhēng)對(duì)手營(yíng)銷(xiāo)策略與市場(chǎng)趨勢(shì)，定期進(jìn)行競(jìng)品分析，總結(jié)經(jīng)驗(yàn)與教訓(xùn)，為酒店數(shù)字營(yíng)銷(xiāo)決策提供參考依據(jù)。 任職要求 1、精通SEM、SEO）SMM、內(nèi)容營(yíng)銷(xiāo)等多種數(shù)字營(yíng)銷(xiāo)渠道與工具，具備獨(dú)立策劃、執(zhí)行和優(yōu)化數(shù)字營(yíng)銷(xiāo)活動(dòng)的能力。熟悉數(shù)據(jù)分析工具，能夠通過(guò)數(shù)據(jù)洞察用戶行為，優(yōu)化營(yíng)銷(xiāo)策略。 2、深入了解酒店行業(yè)運(yùn)營(yíng)模式、市場(chǎng)動(dòng)態(tài)、目標(biāo)客群特點(diǎn)及消費(fèi)需求，能夠結(jié)合酒店特色與定位，制定針對(duì)性的數(shù)字營(yíng)銷(xiāo)策略，觸達(dá)目標(biāo)客戶。 3、具備出色的創(chuàng)意構(gòu)思能力，能夠策劃新穎、吸引人的營(yíng)銷(xiāo)活動(dòng)與內(nèi)容，如短視頻、圖文、直播等，有效吸引用戶關(guān)注，提升品牌曝光度與用戶參與度。 4、能夠?qū)?shù)字營(yíng)銷(xiāo)數(shù)據(jù)進(jìn)行深入分析，挖掘數(shù)據(jù)背后的價(jià)值與趨勢(shì)，為營(yíng)銷(xiāo)決策提供數(shù)據(jù)支持，及時(shí)調(diào)整營(yíng)銷(xiāo)策略，提高營(yíng)銷(xiāo)效果與投資回報(bào)率。 5、具備良好的溝通協(xié)調(diào)能力，能夠與酒店內(nèi)部各部門(mén)緊密協(xié)作，整合資源，共同推動(dòng)營(yíng)銷(xiāo)目標(biāo)的實(shí)現(xiàn)；同時(shí)能夠與外部合作伙伴（如廣告代理商、媒體平臺(tái)等）保持良好的合作關(guān)系。 6、面對(duì)快速變化的數(shù)字營(yíng)銷(xiāo)環(huán)境與技術(shù)發(fā)展，能夠迅速適應(yīng)新趨勢(shì)、新工具和新方法，持續(xù)學(xué)習(xí)并應(yīng)用到實(shí)際工作中，保持營(yíng)銷(xiāo)工作的創(chuàng)新性與有效性。 加分項(xiàng)： 1、擁有成功線上營(yíng)銷(xiāo)案例（如爆款內(nèi)容、高轉(zhuǎn)化率活動(dòng)等）。 2、熟悉酒店收益管理邏輯。

崗位職責(zé) 1、制定銷(xiāo)售戰(zhàn)略，并制定年度營(yíng)銷(xiāo)計(jì)劃;? 2、負(fù)責(zé)整體把控銷(xiāo)售合作與運(yùn)營(yíng)關(guān)系，熟悉各OTA平臺(tái)(尤其是攜程、大眾點(diǎn)評(píng)、飛豬等)的運(yùn)營(yíng)模式，關(guān)注渠道效果和數(shù)據(jù)變化，對(duì)渠道的推廣效果與數(shù)據(jù)負(fù)責(zé)； 3、根據(jù)公司的發(fā)展戰(zhàn)略，制定相應(yīng)的產(chǎn)品營(yíng)銷(xiāo)活動(dòng)計(jì)劃，監(jiān)督和指導(dǎo)OTA運(yùn)營(yíng)經(jīng)理崗實(shí)施產(chǎn)品線上營(yíng)銷(xiāo)策劃方案； 4、在公司統(tǒng)一戰(zhàn)略下，整體價(jià)格監(jiān)控和維護(hù)工作； 5、指導(dǎo)和管理落實(shí)產(chǎn)品上下架、訂單處理、客戶服務(wù)等各項(xiàng)流程，推動(dòng)整體流程優(yōu)化； 6、統(tǒng)計(jì)分析產(chǎn)品銷(xiāo)售數(shù)據(jù)，為公司整體渠道運(yùn)營(yíng)和產(chǎn)品開(kāi)發(fā)提供數(shù)據(jù)支持； 7、負(fù)責(zé)收集網(wǎng)絡(luò)市場(chǎng)和行業(yè)信息，分析總結(jié)競(jìng)爭(zhēng)對(duì)手、行業(yè)趨勢(shì)等信息并進(jìn)行分析，產(chǎn)品策劃以及運(yùn)營(yíng)推廣提出合理化建議，對(duì)公司整體的 OTA 線上收益負(fù)責(zé)； 8、制定第三方渠道（活動(dòng)公司、旅行社、中介組織、社群）合作銷(xiāo)售戰(zhàn)略，并制定年度營(yíng)銷(xiāo)計(jì)劃; 完成公司制定的渠道合作業(yè)績(jī)專項(xiàng)指標(biāo)； 9、根據(jù)公司的渠道發(fā)展戰(zhàn)略，主動(dòng)建立渠道合作體系，負(fù)責(zé)渠道合作業(yè)務(wù)的開(kāi)拓和簽約，并通過(guò)渠道合作，實(shí)現(xiàn)業(yè)績(jī)達(dá)成； 10、公司、領(lǐng)導(dǎo)交代的其他工作。 崗位要求 1.本科以上文化程度；3年以上同崗位工作經(jīng)驗(yàn)。 2.按照公司整體要求，制定和組織實(shí)施公司在市場(chǎng)策劃、銷(xiāo)售管理、客戶服務(wù)和物業(yè)管理的戰(zhàn)略規(guī)劃。 3.負(fù)責(zé)項(xiàng)目可行性比選階段的市場(chǎng)研究、客戶分析、市場(chǎng)定位和營(yíng)銷(xiāo)推廣方案設(shè)計(jì)。 4.負(fù)責(zé)監(jiān)督和考核公司各項(xiàng)目的營(yíng)銷(xiāo)推廣、銷(xiāo)售進(jìn)度、銷(xiāo)售回款和客戶服務(wù)等，支持和保障項(xiàng)目實(shí)施。 5.負(fù)責(zé)組織營(yíng)銷(xiāo)推廣、銷(xiāo)售執(zhí)行、客戶服務(wù)等方面專業(yè)人員的培訓(xùn)。 6.英語(yǔ)口語(yǔ)和書(shū)寫(xiě)流利。

Oversees the Sales& Marketing Department and works withthe Excom in achieving the hotel’s market positioning and revenue goals. 負(fù)責(zé)市場(chǎng)銷(xiāo)售部的運(yùn)作；與管理層共同努力，以實(shí)現(xiàn)酒店的市場(chǎng)定位和收入目標(biāo)。 Provides support and advice to the General Manager instrategic planning and overall business goals relating to Sales & Marketingissues of the brand and the hotel. 在與市場(chǎng)銷(xiāo)售有關(guān)的酒店戰(zhàn)略計(jì)劃和總體經(jīng)營(yíng)目標(biāo)方面，向總經(jīng)理提供建議和持，樹(shù)立酒店良好的品牌形象。 Protects and guards Corporate standards, Brand integrity andHotel image. 維護(hù)集團(tuán)的標(biāo)準(zhǔn)、品牌的一致性和酒店的形象。 ?Determines overall Sales & Marketing objectives and initiatives bestsuit the hotel. 具備設(shè)立最適合酒店的總體銷(xiāo)售目標(biāo)及行動(dòng)方案的能力。 Produces and executes Sales & Marketing budgets and business plans. 具備制訂和執(zhí)行銷(xiāo)售預(yù)算及經(jīng)營(yíng)計(jì)劃的能力。 Effectively promotes and positions the brand and the hotel at itsdesirous level. 具備高效地推廣和將品牌定位在理想的水平的能力。 Manages and administrates the Sales & Marketing department. 具備管理市場(chǎng)銷(xiāo)售部的能力。 ?Assists the General Manager and the Excom in achieving the hotel’sbusiness objectives and revenue goals. 具備協(xié)助總經(jīng)理和管理層達(dá)到酒店總體經(jīng)營(yíng)目標(biāo)的能力。 Knowledge of market trends and behavior including political, economicaland social issues. 掌握政治，經(jīng)濟(jì)和社會(huì)方面的知識(shí)及市場(chǎng)趨勢(shì)。 Excellent written and spoken Mandarin & English are a must. 必須有優(yōu)秀的中/英文口頭表達(dá)及書(shū)寫(xiě)能力。

崗位職責(zé)： 1、確保以高效及時(shí)的銷(xiāo)售管理實(shí)現(xiàn)公司的整體目標(biāo)和運(yùn)營(yíng)目標(biāo)； 2、制定新的銷(xiāo)售戰(zhàn)略用以預(yù)測(cè)及分析銷(xiāo)售需求，開(kāi)發(fā)有效的具有市場(chǎng)競(jìng)爭(zhēng)力的產(chǎn)品，擴(kuò)大企業(yè)的知名度和美譽(yù)度； 3、有效制定，發(fā)展及執(zhí)行市場(chǎng)計(jì)劃，提供指導(dǎo)性和具體的行動(dòng)計(jì)劃； 4、開(kāi)發(fā)新的/或改進(jìn)產(chǎn)品，提高競(jìng)爭(zhēng)力和利潤(rùn)最大化，提升營(yíng)銷(xiāo)意識(shí)，明確的傳達(dá)營(yíng)銷(xiāo)目標(biāo)，有效支持實(shí)現(xiàn)銷(xiāo)售計(jì)劃和目標(biāo)； 5、制定并不斷完善銷(xiāo)售工作的有效流程和運(yùn)營(yíng)程序； 6、計(jì)劃，管理及評(píng)估銷(xiāo)售部門(mén)的財(cái)務(wù)報(bào)告，確保費(fèi)用的有效支出及資源的優(yōu)化利用； 7、為企業(yè)領(lǐng)導(dǎo)和財(cái)務(wù)部門(mén)提供準(zhǔn)確的經(jīng)營(yíng)數(shù)據(jù)；對(duì)部門(mén)內(nèi)的員工工作進(jìn)行管理和檢查，確保銷(xiāo)售工作的質(zhì)量； 8、認(rèn)準(zhǔn)實(shí)時(shí)調(diào)整銷(xiāo)售目標(biāo)的需求，提前做好應(yīng)對(duì)不斷變化的經(jīng)濟(jì)及競(jìng)爭(zhēng)局勢(shì)。了解全行業(yè)的市場(chǎng)動(dòng)態(tài)，掌握行業(yè)政策和發(fā)展趨勢(shì)，為企業(yè)的經(jīng)營(yíng)戰(zhàn)略提出建議； 9、指導(dǎo)和發(fā)展有效的公共關(guān)系，利用廣告和媒體資源的各種宣傳活動(dòng)支持既定目標(biāo)，開(kāi)發(fā)系統(tǒng)以衡量媒體活動(dòng)，利用率，接受度和新產(chǎn)品的客戶滿意度和關(guān)于增加競(jìng)爭(zhēng)優(yōu)勢(shì)的凈影響力； 10、完成上級(jí)交辦的其他工作任務(wù)； 任職要求： 1、50歲以下，本科及以上學(xué)歷；市場(chǎng)營(yíng)銷(xiāo)、工商管理、會(huì)展餐飲等相關(guān)專業(yè)，具備行業(yè)相關(guān)專業(yè)等級(jí)資格證書(shū)或認(rèn)證； 2、10年以上大型會(huì)展中心/國(guó)際聯(lián)號(hào)品牌酒店相關(guān)崗位工作經(jīng)驗(yàn),兼具如上兩種工作經(jīng)驗(yàn)的候選人優(yōu)先考慮;擁有深厚的客戶基礎(chǔ)和豐富的項(xiàng)目開(kāi)發(fā)及管理經(jīng)驗(yàn)； 3、具備同等條件的項(xiàng)目籌備經(jīng)驗(yàn)及重要大型政務(wù)或商務(wù)會(huì)議接待經(jīng)驗(yàn)； 4、對(duì)市場(chǎng)信息的把握及反應(yīng)速度快，創(chuàng)意及整合能力強(qiáng)； 5、具備良好的決策能力及一定的組織管理能力； 6、具有優(yōu)秀的創(chuàng)新能力、觀察和解決問(wèn)題的能力； 7、思維活躍，具有一定的市場(chǎng)策劃能力和營(yíng)銷(xiāo)能力； 8、有一定的市場(chǎng)分析、判斷、綜合和創(chuàng)新能力及與企業(yè)內(nèi)各部門(mén)溝通能力；

崗位職責(zé) 1、戰(zhàn)略規(guī)劃與執(zhí)行：協(xié)助制定酒店3-5年長(zhǎng)期運(yùn)營(yíng)規(guī)劃和年度經(jīng)營(yíng)計(jì)劃，分析行業(yè)趨勢(shì)和競(jìng)爭(zhēng)對(duì)手情況； 2、運(yùn)營(yíng)管理：負(fù)責(zé)酒店的日常運(yùn)營(yíng)，建立并優(yōu)化酒店運(yùn)營(yíng)流程和標(biāo)準(zhǔn)； 3、團(tuán)隊(duì)管理：組建、培訓(xùn)和管理運(yùn)營(yíng)團(tuán)隊(duì)，組織團(tuán)隊(duì)建設(shè)活動(dòng)； 4、客戶關(guān)系與滿意度管理：建立良好的客戶關(guān)系管理體系，定期拜訪重要客戶； 5、風(fēng)險(xiǎn)管理與應(yīng)急處理：識(shí)別和評(píng)估酒店運(yùn)營(yíng)中的各類(lèi)風(fēng)險(xiǎn)，制定風(fēng)險(xiǎn)防范措施和應(yīng)急預(yù)案及突發(fā)事件的應(yīng)急處理。 任職要求 1、本科及以上學(xué)歷，酒店管理、旅游管理、工商管理等相關(guān)專業(yè)優(yōu)先； 2、具有中高端連鎖品牌運(yùn)營(yíng)總監(jiān)管理3年以上工作經(jīng)驗(yàn)及有酒店籌備開(kāi)業(yè)經(jīng)驗(yàn)者優(yōu)先； 3、具備卓越的領(lǐng)導(dǎo)能力和團(tuán)隊(duì)管理能力，能夠有效激勵(lì)和指導(dǎo)團(tuán)隊(duì)成員。

Responsibility 1. Management of digital content and community outreach in the village and provide digital customer experience rich and interactive content 2. Depending on the highlights, it will ensure the management and delivery of content and information Village and Social Networks. 3. Data catching in village 4. Development on E-Survey （Depend on project or resort needs） 5. Village complaints management on Social Media 6.Others Requirement 1. Specific colleague course or above; basic in English spoken and writing; Basis of graphic design software (e.g. PS). 2. Good interpersonal skills. 3. Proficiency in Microsoft Office. 4. Experience in media marketing is preferred (e.g. Wechat, Weibo). 5. Work 6 days a week? 【G.O福利】： 雙人住宿； 一日三餐國(guó)際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂(lè)活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國(guó)際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

Responsibility 崗位職責(zé) Monitor the activity awareness of competitors and use this information to formulate marketing strategies. 監(jiān)控競(jìng)爭(zhēng)對(duì)手活動(dòng)意識(shí)，并利用這些信息制定營(yíng)銷(xiāo)策略。 Assist DOSM in formulating short-term and long-term strategic plans for the hotel for all marketing priorities. 協(xié)助 DOSM 為所有營(yíng)銷(xiāo)優(yōu)先事項(xiàng)制定酒店的短期和長(zhǎng)期戰(zhàn)略計(jì)劃。 Manage the reputation and popularity of the hotel and brand in local cities and major sub-markets. 管理酒店和品牌在當(dāng)?shù)爻鞘泻椭饕Ь€市場(chǎng)的聲譽(yù)和知名度。 Develop media connections, manage media relations, organize media activities, promote good publicity and enhance the hotel's popularity. 發(fā)展媒體聯(lián)系，管理媒體關(guān)系，組織媒體活動(dòng)，促進(jìn)良好的宣傳，提高酒店知名度。 Deliver and execute the annual marketing plan for all hotel events, public and media relations, loyalty and channel marketing, and other marketing activities. 為所有酒店活動(dòng)、公共和媒體關(guān)系、忠誠(chéng)度和渠道營(yíng)銷(xiāo)和其他營(yíng)銷(xiāo)活動(dòng)交付并執(zhí)行年度營(yíng)銷(xiāo)計(jì)劃。 Build hotel awareness by providing new hotel stories and press releases on promotions or events to the media, trade publications and local communities. 通過(guò)向媒體、貿(mào)易出版物和當(dāng)?shù)厣鐓^(qū)提供新的酒店故事和宣傳或活動(dòng)的新聞稿，建立酒店意識(shí)。 Develop hotel and marketing collateral in accordance with brand promotion standards. 根據(jù)品牌促銷(xiāo)標(biāo)準(zhǔn)開(kāi)發(fā)酒店和營(yíng)銷(xiāo)抵押品。 Manage the IHG hotel content management system to update and optimize content quality and the text and images that best represent brand standards. 管理 IHG 酒店內(nèi)容管理系統(tǒng)，以更新優(yōu)化內(nèi)容質(zhì)量和最能代表品牌標(biāo)準(zhǔn)的文本和圖像。 Manage the hotel's social media system and processes to support tactical activities, attract hotel guests and build a hotel customer database. 管理酒店社交媒體系統(tǒng)和流程，以支持戰(zhàn)術(shù)活動(dòng)、吸引酒店客人和構(gòu)建酒店客戶數(shù)據(jù)庫(kù)。 Manage the hotel's main marketing communication processes in accordance with the IHG Marketing Communication Standard operating procedures, including marketing planning, incidental and advertising production, content management, public relations, promotions and events, as well as social media. 按照 IHG 營(yíng)銷(xiāo)傳播標(biāo)準(zhǔn)操作程序管理酒店的主要營(yíng)銷(xiāo)溝通流程，包括營(yíng)銷(xiāo)規(guī)劃、附帶和廣告制作、內(nèi)容管理、公共關(guān)系、促銷(xiāo)和活動(dòng)以及社交媒體。 Align marketing communication activities with the hotel's main business departments to ensure that the time and budget invested in the activities yield a clear return on investment. 將營(yíng)銷(xiāo)溝通活動(dòng)與酒店的主要業(yè)務(wù)部門(mén)進(jìn)行一致，以確保在活動(dòng)上投入的時(shí)間和預(yù)算獲得明確的投資回報(bào)。 Job Requirement崗位要求 A bachelor's degree in marketing, mass communication, media or a related field. 市場(chǎng)營(yíng)銷(xiāo)、大眾傳播、媒體或相關(guān)領(lǐng)域的學(xué)士學(xué)位。 Good communication skills, customer service skills and problem-solving abilities. 良好的溝通技巧、客戶服務(wù)技巧和解決問(wèn)題的能力。 Good abilities in listening, speaking, reading and writing in both Chinese and English. 中英文聽(tīng)說(shuō)讀寫(xiě)能力良好。

【崗位職責(zé)】 Consult with meeting planners during the pre-meeting planning process to determine the best meeting room configuration, meeting/break process recommendations, menu planning, catering coordination, table arrangements, decoration options, and more to improve meeting efficiency and productivity 在會(huì)前策劃過(guò)程中，與會(huì)議策劃人協(xié)商確定最佳會(huì)議室配置、會(huì)議/休息流程建議、菜單規(guī)劃、餐飲協(xié)調(diào)、餐桌安排、裝飾選項(xiàng)等，以提高會(huì)議效率和生產(chǎn)力 Meet daily with each meeting planner to report on daily activities, review any exceptions to consumption, bills, and contract bills, and review estimates of final bills 每天與每個(gè)會(huì)議策劃者會(huì)面，匯報(bào)日常活動(dòng)，審查消費(fèi)、賬單和合同賬單的任何例外情況，并審查最終賬單的估算 Plan and organize pre-meeting meetings with clients and catering staff to identify ways to enhance the guest experience 策劃并組織與客戶和餐飲人員的會(huì)前會(huì)議，以確定提高客人體驗(yàn)的方法 Plan and organize pre-meeting meetings with clients and catering staff to identify ways to enhance the guest experience 根據(jù)情況指定為聯(lián)絡(luò)點(diǎn)，提供即時(shí)協(xié)助，以迅速滿足客戶的需求，并使他們的活動(dòng)順利進(jìn)行 Oversee the organization of post-event calls and the collection of feedback surveys and track customers to obtain campaign feedback and identify further business opportunities 監(jiān)督活動(dòng)后電話的組織和反饋調(diào)查的收集，并跟蹤客戶獲取活動(dòng)反饋并識(shí)別進(jìn)一步的商業(yè)機(jī)會(huì) Where applicable, supervise, manage and train meeting and event supervisors and conference and event coordinators to carry out their responsibilities to drive the highest level of conversion 在適用的情況下，監(jiān)督、管理和培訓(xùn)會(huì)議和活動(dòng)主管和會(huì)議和活動(dòng)協(xié)調(diào)員，以履行他們的職責(zé)，以推動(dòng)最高水平的轉(zhuǎn)換 Work closely with reservations, marketing and catering to ensure the integration of event accounts 與預(yù)訂部、市場(chǎng)銷(xiāo)售部和餐飲部緊密合作，確保活動(dòng)帳目的整合 In the event of a problem that is not properly handled, we actively act as a coordinator for the client and the MICE executive team when appropriate to facilitate the successful completion of the business 如遇問(wèn)題未妥善處理，則在適當(dāng)時(shí)積極擔(dān)當(dāng)客戶和MICE執(zhí)行團(tuán)隊(duì)成員的協(xié)調(diào)人，以促成業(yè)務(wù)圓滿達(dá)成 【崗位要求】 Good communication and negotiation skills 良好的溝通和談判技巧 Ability to be proactive and meet deadlines and commitments to complete tasks and projects 積極主動(dòng)的能力，在截止日期和承諾前完成任務(wù)和項(xiàng)目 Maintain a high level of knowledge relevant to policies and procedures and effectively communicate knowledge to all personnel where applicable 保持與政策和程序相關(guān)的高水平知識(shí)，并在適用時(shí)有效地向所有人員傳達(dá)知識(shí)

Responsibility 崗位職責(zé) The Director of Sales and Marketing will formulate and implement sales and marketing strategies and tactical plans for the hotel, ensure their effective implementation, supervise the results of the strategies and plans, and ensure the achievement of revenue and room sales targets. 銷(xiāo)售和市場(chǎng)銷(xiāo)售總監(jiān)將為酒店制定和實(shí)施銷(xiāo)售和營(yíng)銷(xiāo)策略以及戰(zhàn)術(shù)計(jì)劃，并確保其落實(shí)到位，監(jiān)督策略和計(jì)劃的實(shí)施結(jié)果，確保實(shí)現(xiàn)營(yíng)收與客房銷(xiāo)售目標(biāo)。 Achieve all individual/team sales targets and maximize profits. 達(dá)成所有個(gè)人/團(tuán)隊(duì)銷(xiāo)售目標(biāo)，實(shí)現(xiàn)利潤(rùn)最大化。 Assist in formulating the department budget and financial plan, including the marketing plan of the hotel. 協(xié)助制定部門(mén)預(yù)算和財(cái)務(wù)計(jì)劃，還包括酒店的營(yíng)銷(xiāo)計(jì)劃。 Formulate and implement sales plans to significantly increase the occupancy rate of guest rooms, raise the average room rate, increase business volume, and boost the sales of catering and banquets. 擬定并執(zhí)行銷(xiāo)售計(jì)劃，推動(dòng)客房入住率顯著上升，提高平均房?jī)r(jià)，提升業(yè)務(wù)量，增加餐飲和宴會(huì)銷(xiāo)售。 Prepare monthly reports and sales forecasts, analyze current and potential marketing trends, plan various activities to increase revenue and market share, and monitor the performance of employees to ensure that the performance exceeds the originally set revenue plan. 準(zhǔn)備每月報(bào)表和銷(xiāo)售預(yù)測(cè)，分析當(dāng)前和潛在的營(yíng)銷(xiāo)趨勢(shì)，規(guī)劃各種活動(dòng)以增加營(yíng)收與市場(chǎng)份額，并監(jiān)督員工工作績(jī)效，確保業(yè)績(jī)超出原先制定的營(yíng)收計(jì)劃。 Formulate and develop various special events and sales activities, promote the hotel business to potential customers, participate in trade shows and large-scale national and local marketing activities, increase new business opportunities, and enhance marketing opportunities for the hotel. 制定、開(kāi)發(fā)各種特別活動(dòng)和銷(xiāo)售活動(dòng)，向潛在客戶推廣酒店業(yè)務(wù)參加貿(mào)易展以及全國(guó)和本地大型營(yíng)銷(xiāo)活動(dòng)，增加新業(yè)務(wù)機(jī)遇，為酒店提升營(yíng)銷(xiāo)機(jī)會(huì)。 Arrange meetings and business team activities held within the hotel, coordinate with other hotel-level departments, and jointly complete various services stipulated in the agreements reached between the sales department and potential customers. 安排在酒店內(nèi)舉辦的會(huì)議及業(yè)務(wù)團(tuán)隊(duì)活動(dòng)，與其他酒店級(jí)別的部門(mén)協(xié)調(diào)，共同完成銷(xiāo)售部門(mén)與潛在客戶達(dá)成的協(xié)議中規(guī)定的各項(xiàng)服務(wù)。 Communicate all relevant information with the relevant departments, including the requirements and special needs of incoming VIPs, large groups or other important guests. 與有關(guān)部門(mén)交流所有相關(guān)信息，包括即將抵達(dá)的貴賓、大型團(tuán)體或其他重要賓客的要求和特殊需求。 Lead various marketing activities and upsell hotel services, products and facilities to guests. 領(lǐng)導(dǎo)各種營(yíng)銷(xiāo)活動(dòng)，向賓客追加銷(xiāo)售酒店服務(wù)、產(chǎn)品及設(shè)施。 Maintain close contact with key business leaders, officials and representatives of local social groups in the city where it is located to ensure that the hotel frequently receives high-profile exposure. 與所在城市當(dāng)?shù)厣鐣?huì)團(tuán)體的重要業(yè)務(wù)領(lǐng)導(dǎo)、官員和代表保持密切聯(lián)系，確保酒店經(jīng)常獲得高調(diào)的曝光度。 Efficiently promote and publicize the environmental protection and sustainable development elements of the hotel, and obtain new business opportunities through such information. 高效推廣、宣傳酒店的環(huán)保與可持續(xù)發(fā)展元素，通過(guò)此類(lèi)信息獲得新業(yè)務(wù)機(jī)會(huì)。 Cooperate with advertising agencies, consulting companies and other suppliers to expand the benefits of advertising investment and ensure that advertisements reflect the brand image. 與廣告機(jī)構(gòu)、咨詢公司和其它供應(yīng)商合作，擴(kuò)大廣告投資效益，確保廣告體現(xiàn)品牌形象。 Enhance the popularity and reputation of the hotel and brand in the local area, and occasionally serve as the image representative of the hotel in media interviews. 提升酒店和品牌在當(dāng)?shù)氐闹群吐曌u(yù)，偶爾在媒體采訪時(shí)擔(dān)任酒店的形象代表。 Identify improvement opportunities in marketing activities and the overall sales performance of the hotel, and work closely with other departments. 發(fā)現(xiàn)市場(chǎng)營(yíng)銷(xiāo)活動(dòng)和酒店整體銷(xiāo)售績(jī)效中的改進(jìn)機(jī)會(huì)，與其他部門(mén)緊密合作。 Job Requirement崗位要求 Bachelor's degree in marketing or a related field/higher education qualification/equivalent qualification. 市場(chǎng)營(yíng)銷(xiāo)或相關(guān)領(lǐng)域?qū)W士學(xué)位/高等教育資質(zhì)/同等資質(zhì)。 At least 5 years of working experience in the hotel industry or hotel sales and marketing, along with direct management experience leading a sales team. 5年或以上酒店業(yè)或酒店銷(xiāo)售與市場(chǎng)營(yíng)銷(xiāo)領(lǐng)域工作經(jīng)驗(yàn)，同時(shí)具備領(lǐng)導(dǎo)銷(xiāo)售團(tuán)隊(duì)的直接管理經(jīng)驗(yàn)。 Be familiar with local business and business trends as well as the local language. 熟知本地業(yè)務(wù)及業(yè)務(wù)趨勢(shì)和當(dāng)?shù)卣Z(yǔ)言。

崗位職責(zé)/職位描述 1.在商務(wù)經(jīng)理的指導(dǎo)和監(jiān)督下，負(fù)責(zé)根據(jù)酒店的市場(chǎng)定位、企業(yè)品牌形象和分銷(xiāo)準(zhǔn)則，在數(shù)字空間推廣酒店，并通過(guò)在線渠道促進(jìn)業(yè)務(wù)發(fā)展 2.負(fù)責(zé)管理酒店網(wǎng)站、酒店推廣活動(dòng)及社會(huì)化媒體平臺(tái)與相關(guān)推廣 崗位要求 1年以上數(shù)字營(yíng)銷(xiāo)獲營(yíng)銷(xiāo)傳播經(jīng)驗(yàn) 具有良好的團(tuán)隊(duì)合作精神 有國(guó)際聯(lián)號(hào)酒店相關(guān)工作經(jīng)驗(yàn)優(yōu)先

1.?通過(guò)與區(qū)域市場(chǎng)總監(jiān)、酒店行政委員會(huì)，所有部門(mén)，供應(yīng)商和內(nèi)外部相關(guān)人員的緊密合作，支持和協(xié)助區(qū)域市場(chǎng)總監(jiān)在酒店的市場(chǎng)工作展開(kāi); 2.發(fā)展，實(shí)施，監(jiān)督，評(píng)估酒店的市場(chǎng)聯(lián)絡(luò)策略，包括廣告促銷(xiāo)，電子行銷(xiāo)，直接/間接促銷(xiāo)，內(nèi)部促銷(xiāo)，商務(wù)伙伴促銷(xiāo)及印刷品設(shè)計(jì)，以扶助市場(chǎng)部，提升酒店在本地區(qū)，國(guó)內(nèi)以及國(guó)際間的形象; 3.建立年度完整的整合傳播計(jì)劃，包括可測(cè)量的目標(biāo)、策略和執(zhí)行計(jì)劃， 并每月檢測(cè)其執(zhí)行情況; 4.開(kāi)發(fā)并維持與媒體及其工作人員的積極聯(lián)系，評(píng)估所有媒體要約和宣傳; 5.與其他部門(mén)緊密合作，優(yōu)化使用目標(biāo)市場(chǎng)的相關(guān)信息，包括客人資料、行為習(xí)慣和市場(chǎng)傳計(jì)劃收益及評(píng)估。 任職資格： 1.成都辦公； 2.熟練使用各種辦公軟件； 3.必須具備良好的中，英文讀寫(xiě)能力； 4.國(guó)際高端連鎖酒店、豪華品牌同崗位工作經(jīng)驗(yàn)； 5.熟悉本地市場(chǎng)及國(guó)際市場(chǎng)、良好的人際交往和溝通技巧、獨(dú)立工作以及在壓力下工作的能力，展現(xiàn)良好的時(shí)間管理能力。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image. What will I be doing? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards: ? Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager. ? Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications. ? Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements. ? Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively. ? Participate in developing and implementing hotel and departmental policies and regulations. ? Develop marketing strategies and promotion plans to adjust to the market situation in real time. ? Supervise and drive the progress and implementation of marketing plans. ? Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings. ? Monitor and evaluate current initiated marketing activities and market dynamics. ? Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained. ? Conduct regular market research and obtain information about competitors. ? Set pricing strategies and sales targets for the hotel. ? Manage special projects and other related businesses. ? Ensure efficient use of departmental resources. ? Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc. ? Ensure that department staff are clear about the responsibilities assigned to them. ? Take immediate corrective action when the interests of the department or hotel are jeopardized. ? Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback. ? Manage departmental expenses and budgets. ? Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date. ? Control departmental costs in accordance with hotel policies to avoid waste. ? Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. ? Ensure the filing of departmental documents and related information. ? Maintain communication with all operating departments within the group to maximize sales opportunities. ? Promote hotels in relevant industries at home and abroad. ? Actively participate in sales activities initiated by Hilton. ? Organize promotional trips for target markets. ? Maintain good relationship and communication with target markets at home and abroad. ? Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards. ? Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company. ? Adhere to hotel safety policies, emergency rules and procedures. ? Ensure employees fully understand and follow the contents of the employee handbook. ? The department reserves the right to change or supplement the job description if necessary. ? Perform any other reasonable duties assigned. 【任職要求】 What are we looking for? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: ? Hospitality: Volunteer to provide unparalleled hospitality. ? Integrity: Do what you should do all the time. ? Leadership: Strive to be a leader in both your industry and your community. ? Teamwork: Actively promote teamwork spirit in all work. ? Ownership: take responsibility for your actions and make decisions. ? Now: Operate with urgency and discipline. ? Bachelor’s degree. ? At least 5 years of relevant management experience in international hotel chains. ? Good English and Chinese reading and writing skills. ? Able to formulate and implement operating budgets and business plans. ? Able to effectively market and position the brand at desired levels. ? Able to manage the Sales department. ? Able to assist the General Manager and Management in achieving the hotel's overall business objectives. ? Knowledgeable of political, economic and social issues, and market trends. ? Good communication, organizational and presentation skills. ? Able to lead, guide and develop employees. ? Knowledgeable of and able to deal with crisis. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

1、策劃并執(zhí)行主題活動(dòng)，包括但不限于商業(yè)節(jié)點(diǎn)活動(dòng)、節(jié)日主題活動(dòng)等，根據(jù)要求制定詳細(xì)的主題活動(dòng)方案，包括活動(dòng)主題、活動(dòng)流程、預(yù)算分配、執(zhí)行計(jì)劃等，確保活動(dòng)中對(duì)投資回報(bào)率?(ROI)?有明確的時(shí)間和預(yù)算支持； 2、協(xié)助部門(mén)及集團(tuán)執(zhí)行品牌及定制活動(dòng)，包括但不限于高端品牌沙龍、定制私宴、品牌活動(dòng)等； 3、監(jiān)控活動(dòng)進(jìn)度，負(fù)責(zé)活動(dòng)執(zhí)行，協(xié)調(diào)內(nèi)外部資源，包括但不限于場(chǎng)地預(yù)定、設(shè)備借調(diào)、人員鋪排、供應(yīng)商溝通等，確保活動(dòng)的順利實(shí)施及活動(dòng)效果符合預(yù)期； 4、活動(dòng)結(jié)束后，收集反饋相應(yīng)數(shù)據(jù)、更新活動(dòng)臺(tái)賬，進(jìn)行效果評(píng)估，撰寫(xiě)活動(dòng)總結(jié)報(bào)告； 5、活動(dòng)相關(guān)行政流程、合同管理、供應(yīng)商對(duì)接的工作； 6、與合作團(tuán)隊(duì)（包括商業(yè)銷(xiāo)售、集團(tuán)傳訊部）就市場(chǎng)活動(dòng)良好合作； 7、負(fù)責(zé)活動(dòng)相關(guān)宣傳印刷品及線上渠道的落地，協(xié)助活動(dòng)負(fù)責(zé)人進(jìn)行活動(dòng)宣導(dǎo)及培訓(xùn)； 8、關(guān)注競(jìng)爭(zhēng)對(duì)手的推廣活動(dòng)、市場(chǎng)熱點(diǎn)IP等，協(xié)助活動(dòng)負(fù)責(zé)人制定活動(dòng)鋪排策略。? ?任職資格: 1、本科以上學(xué)歷，廣告學(xué)、市場(chǎng)營(yíng)銷(xiāo)、酒店活動(dòng)運(yùn)營(yíng)、新聞學(xué)等相關(guān)專業(yè)優(yōu)先； 2、至少具備2年以上活動(dòng)策劃執(zhí)行或活動(dòng)項(xiàng)目管理相關(guān)經(jīng)驗(yàn)； 3、強(qiáng)烈的事業(yè)心和高品質(zhì)意識(shí)，國(guó)際化視野； 4、較強(qiáng)的時(shí)間管理技巧，能夠處理多重任務(wù)； 5、熟練使用所有的Microsoft辦公軟件； 6、溝通能力強(qiáng)，有責(zé)任心，抗壓能力強(qiáng)，執(zhí)行力強(qiáng)，品行端正，積極向上。

【崗位職責(zé)】 1、負(fù)責(zé)酒店數(shù)字營(yíng)銷(xiāo)渠道（包括但不限于官網(wǎng)、OTA平臺(tái)、社交媒體、搜索引擎等）的日常運(yùn)營(yíng)與管理，制定并執(zhí)行數(shù)字營(yíng)銷(xiāo)策略，提升線上曝光率和轉(zhuǎn)化率 2、監(jiān)控和分析各數(shù)字渠道的流量、轉(zhuǎn)化率、ROI等關(guān)鍵指標(biāo)，定期提交數(shù)據(jù)報(bào)告并提出優(yōu)化建議 3、與市場(chǎng)部、銷(xiāo)售部協(xié)作，策劃并執(zhí)行線上促銷(xiāo)活動(dòng)、品牌推廣活動(dòng)，提升酒店線上銷(xiāo)售額 4、維護(hù)與OTA平臺(tái)、社交媒體平臺(tái)等合作伙伴的關(guān)系，確保合作順暢并爭(zhēng)取更多資源支持 5、關(guān)注行業(yè)動(dòng)態(tài)及競(jìng)品分析，及時(shí)調(diào)整數(shù)字營(yíng)銷(xiāo)策略，保持酒店在線上渠道的競(jìng)爭(zhēng)優(yōu)勢(shì) 6、負(fù)責(zé)酒店官網(wǎng)的內(nèi)容更新與優(yōu)化，確保信息準(zhǔn)確、用戶體驗(yàn)良好 【崗位要求】 1、熟悉酒店行業(yè)數(shù)字營(yíng)銷(xiāo)渠道的運(yùn)營(yíng)規(guī)則，具備一定的數(shù)據(jù)分析能力 2、具備良好的市場(chǎng)敏感度，能夠獨(dú)立策劃并執(zhí)行線上營(yíng)銷(xiāo)活動(dòng) 3、優(yōu)秀的溝通協(xié)調(diào)能力，能夠高效對(duì)接內(nèi)外部合作伙伴 4、對(duì)OTA平臺(tái)（如攜程、美團(tuán)、飛豬等）的操作規(guī)則有一定了解 5、具備較強(qiáng)的學(xué)習(xí)能力和抗壓能力，能夠適應(yīng)快節(jié)奏的工作環(huán)境 6、有酒店行業(yè)或旅游行業(yè)相關(guān)經(jīng)驗(yàn)者優(yōu)先

? 教育背景：本科及以上學(xué)歷，中文、新聞、廣告、市場(chǎng)營(yíng)銷(xiāo)等相關(guān)專業(yè)優(yōu)先。 ? 工作經(jīng)驗(yàn)：有[2]年以上文案編輯工作經(jīng)驗(yàn)，熟悉不同風(fēng)格文案撰寫(xiě)，有優(yōu)秀案例者優(yōu)先。 ? 專業(yè)技能：具備出色的文字功底，熟練掌握辦公軟件和文案排版技巧，有基本的圖片處理能力更佳。 ? 能力素養(yǎng)：創(chuàng)意構(gòu)思能力強(qiáng)，思維敏捷，能精準(zhǔn)把握受眾需求和市場(chǎng)趨勢(shì)，有良好的溝通協(xié)作能力和團(tuán)隊(duì)合作精神，抗壓能力強(qiáng)，能按時(shí)完成任務(wù)。

主要職責(zé)﹣(職務(wù)的主要工作) ·?督導(dǎo)前廳部、客房部、廚房和Great Room的整體工作。 ·?督導(dǎo)上述各部門(mén)的工作人員，確保在繁忙時(shí)段為客人提供及時(shí)，禮貌的服務(wù)。 ·?確保員工，特別是直接為客人提供服務(wù)的工作人員，熟悉優(yōu)悅會(huì)會(huì)員，能夠識(shí)別出常客及其它貴賓，并對(duì)這些特殊客人格外關(guān)照。 ?????? ·?協(xié)調(diào)酒店運(yùn)營(yíng)部?jī)?nèi)各部門(mén)之間的相關(guān)信息的溝通，并指導(dǎo)與其它部門(mén)，特別是財(cái)務(wù)部、銷(xiāo)售部、酒店維護(hù)與保安部之間的信息交流。 ·?保持與部門(mén)負(fù)責(zé)人及總經(jīng)理的工作商談，以改進(jìn)業(yè)務(wù)。 ·?負(fù)責(zé)管理規(guī)范標(biāo)準(zhǔn)的整體責(zé)任，確保各項(xiàng)設(shè)施和設(shè)備的外部清潔，正常運(yùn)轉(zhuǎn)，并得到妥善維護(hù)。 ·?計(jì)劃并實(shí)施對(duì)所管區(qū)域的定期檢查。 ·?保持酒店?duì)I運(yùn)部員工的行為、裝束、衛(wèi)生、制服穿著、儀容儀表的標(biāo)準(zhǔn)。 ·?每月召開(kāi)營(yíng)運(yùn)工作會(huì)議，內(nèi)容包括對(duì)營(yíng)運(yùn)中發(fā)生的問(wèn)題進(jìn)行詳細(xì)分析，并通過(guò)優(yōu)化流程來(lái)改進(jìn)營(yíng)運(yùn)績(jī)效及賓客的整體滿意度。 ·?協(xié)助管理酒店的收益增長(zhǎng)并通過(guò)充分利用系統(tǒng)工具，及相關(guān)工作制度，推進(jìn)收入最大化。評(píng)估并批準(zhǔn)/拒絕所有折扣和退款要求。 ·?完成營(yíng)業(yè)收入預(yù)算，控制勞動(dòng)成本和支出，在職責(zé)范圍內(nèi)獲取最大的利潤(rùn)。參與編制部門(mén)年度運(yùn)營(yíng)預(yù)算以支持酒店總體財(cái)務(wù)目標(biāo)。 ·?編制和提交必要的統(tǒng)計(jì)，業(yè)務(wù)和預(yù)測(cè)分析和報(bào)告。 ·?與相關(guān)部門(mén)溝通貴賓和其他重要客人的抵店和離店的相關(guān)信息，包括其它特殊的客人需求。 ·?確保進(jìn)行總機(jī)的相關(guān)培訓(xùn)并按程序執(zhí)行，在緊急情況下總臺(tái)作為信息溝通中心并與當(dāng)?shù)叵溃埠图本戎行牡谋３置芮新?lián)系。 ·?促進(jìn)姐妹酒店間的銷(xiāo)售并積極推銷(xiāo)集團(tuán)內(nèi)的其他姐妹酒店。 ·?督導(dǎo)和管理運(yùn)營(yíng)物資及設(shè)備，與供應(yīng)商保持密切聯(lián)系確保庫(kù)存供應(yīng)。 ·?向總經(jīng)理或其代表和其它部門(mén)的負(fù)責(zé)人溝通他們可能感興趣的所有信息。 ·?從收益支出、利潤(rùn)、業(yè)績(jī)表現(xiàn)和預(yù)算的差異等方面對(duì)房務(wù)部的運(yùn)營(yíng)進(jìn)行監(jiān)測(cè)和管理。 ·?與所有的部門(mén)一起落實(shí)人力規(guī)劃及與MST項(xiàng)目有關(guān)的團(tuán)隊(duì)成員的證書(shū)事宜。 ·?和財(cái)務(wù)部門(mén)一起編制和管理部門(mén)預(yù)算。 ·?主持每月賓客滿意度會(huì)議，將最新的報(bào)告分享給酒店的全體員工。 ·?督導(dǎo)優(yōu)悅會(huì)會(huì)員的發(fā)展情況，并且將最新的推廣活動(dòng)介紹給全體員工。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. ?Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. ?And, our amazing Team Members are at the heart of it all!