【職位描述】 ·Report the task to DOSM, service for his work arrangement, and try ones best to set the hotel good image. ·Have a whole knowledge and master the facility, service project character, hotel operation guideline and sales strategy. ·After negotiate with the hotel management, on behalf of hotel respond to the question of news and intermediary. ·Evaluating the value of local group and charity campaign, suggest the hotel to participate. ·Do social appointment to honoured guests, journalist, intermediary, hotel staff and PR staff. ? ? ? ·To compile and to revise the public activity and target plan per year according to the sales and market plan of hotel. ·Deal with each important festival days and information collecting. ·Supervise and contact to the photography and public resource work of hotel. ·Establish and maintain close relations with local / regional / international news and media. ·Write, edit and check the promotion advertising information of hotel. ·Supervise and assist the photography service, and completing the photography work. ? ? ? ·向市場銷售總監(jiān)報告工作，服務其工作安排，盡自己所能建立酒店的良好形象。 ·全面了解并掌握酒店的設施設備、各種服務項目、產(chǎn)品特點、酒店經(jīng)營方針及銷售策略等； ·在酒店管理當局商議后，代表酒店回應新聞、媒體的咨詢； ·評估地方團體/慈善活動的價值，建議酒店參與； ·應酬貴賓、記者、傳媒、酒店業(yè)人員和公關人員； ·按照酒店銷售和市場計劃編訂每年公關活動/目標方案； ·處理各重要節(jié)日文稿及信息收集； ? ? ? ? ? ? ? ·監(jiān)督和聯(lián)絡酒店的攝影和公關工作； ·與本地/地區(qū)/國際新聞、媒體建立關系并保持緊密聯(lián)系； ·撰寫、編輯和檢查酒店推廣宣傳資料； ·監(jiān)督協(xié)助攝影服務，并完成攝影工作。 ? ? ? ? 【任職要求】 ·Have more than five years work experiences in hotel and more than three years work experiences of MARCOM. ·Posses extensive social activity and strong organizing abilities. ·Have a good knowledge of news, advertisement, advertising and other professional knowledge, know well about the marketing , and expanding operation, know about the situation of travel area and hotel management knowledge, ?master the public relation, psychology and physical science and other basic ?knowledge. ·Know well the policy, laws, regulation of government. ·Use foreign language conversation with the foreign customers, and have the ability to read and translate foreign language professional data, possessing ?strong foreign conversation and write skills. ·具有五年以上酒店工作經(jīng)驗，并有三年以上市場傳訊工作經(jīng)歷； ·具有廣泛的社交活動能力和較強的組織協(xié)調(diào)能力。 ·掌握新聞、廣告、宣傳等專業(yè)知識，熟悉營銷和推廣業(yè)務（特別是新興線上宣傳渠道如短視頻等），了解旅游業(yè)現(xiàn)狀及酒店管理知識，掌握公共關系學、心理學、行為科學等基礎知識； ·了解政府有關政策、法律和條款規(guī)定； ·通用外語與外賓進行熟練會話，并能閱讀和翻譯一門外文有關專業(yè)資料，具有較強的外語會話和寫作能力。

Responsibility 1. Management of digital content and community outreach in the village and provide digital customer experience rich and interactive content 2. Depending on the highlights, it will ensure the management and delivery of content and information Village and Social Networks. 3. Data catching in village 4. Development on E-Survey （Depend on project or resort needs） 5. Village complaints management on Social Media 6.Others Requirement 1. Specific colleague course or above; basic in English spoken and writing; Basis of graphic design software (e.g. PS). 2. Good interpersonal skills. 3. Proficiency in Microsoft Office. 4. Experience in media marketing is preferred (e.g. Wechat, Weibo). 5. Work 6 days a week? 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內(nèi)所有娛樂活動及場地設施免費使用； 機場接送服務； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區(qū)度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

一、崗位標識 崗位名稱：運營經(jīng)理（Operation Manager） 所屬部門：運營管理部 直接上級：總經(jīng)理 / 業(yè)主代表 下屬團隊：前廳、客房、餐飲、工程、安保、市場、財務、人事等八大模塊 職級定位：酒店經(jīng)營第一責任人，全面主持日常運營及中長期戰(zhàn)略落地。 二、崗位使命 在集團品牌標準與五鉆評級規(guī)范下，以“極致體驗、卓越盈利、可持續(xù)口碑”為核心，打造本地市場標桿級奢華酒店。 三、核心職責 1. 經(jīng)營指標達成 ? 分解年度GOP、RevPAR、ADR、OCC、賓客滿意度（GSS≥90）、復購率等關鍵指標，制定季度/月度行動計劃并確保達成； ? 監(jiān)控預算執(zhí)行，動態(tài)調(diào)控成本（能耗、人工、采購），實現(xiàn)年度降本增效目標≥3%。 2. 市場與銷售策略 ? 組織市場調(diào)研，每月輸出競爭酒店RGI分析報告； ? 制定并執(zhí)行房價、渠道、宴會、MICE、婚宴、SPA、餐飲等收益策略， ? 親自維護政府、大型企業(yè)、OTA高星、黑金會員等TOP100客戶，年度協(xié)議產(chǎn)量≥總房晚25%。 3. 產(chǎn)品與服務管理 ? 依據(jù)《五星級/五鉆酒店評定規(guī)范》及集團SOP，建立并持續(xù)優(yōu)化前廳、客房、餐飲、康體等產(chǎn)品標準，確保年度暗查得分≥95分； ? 推動“零缺陷”服務流程，重大投訴24小時內(nèi)閉環(huán)，網(wǎng)絡差評率≤0.3%。 4. 團隊與人才發(fā)展 ? 搭建高效組織架構，編制控制在預算內(nèi)，員工敬業(yè)度（eNPS）≥70； ? 制定人才梯隊計劃，每年培養(yǎng)不少于2名部門經(jīng)理級繼任者； ? 組織服務技能大賽、交叉培訓、神秘顧客復盤，培訓人均課時≥48小時/年。 5. 安全與合規(guī) ? 建立風險管控體系（食品安全、消防、信息、財務、輿情），重大事故0起； 6. 資本性項目與創(chuàng)新 ? 引入綠色運營認證（LEED / 綠色飯店），年度節(jié)能降耗≥5%。 7. 業(yè)主與品牌關系 ? 每月向業(yè)主及管理公司提交《運營月報》，季度召開經(jīng)營分析會； ? 確保品牌標準與在地文化融合，年度品牌審計 四、任職資格 硬性條件 ? 學歷：大專及以上（酒店管理、旅游管理、工商管理優(yōu)先）； ? 經(jīng)驗：5年以上奢華或五鉆酒店運營管理經(jīng)驗，其中2年以上駐店經(jīng)理/副總經(jīng)理同等職位經(jīng)歷；能力強者可以考慮放寬 ? 核心技能：熟悉Opera PMS、POS、S&C系統(tǒng)；具備收益管理、預算編制、財務報表分析能力； ? 語言：普通話標準 軟性素質(zhì) ? 領導力：具備0-1團隊搭建及跨文化管理能力； ? 商業(yè)敏銳度：對高端客群消費趨勢、本地市場機會有前瞻洞察； ? 抗壓與應變：能在旺季滿房、重大接待或突發(fā)事件中迅速決策并承擔責任。 五、關鍵績效指標（KPI） 1. 財務：年度GOP達成率≥ 2. 客戶：GSS≥90分，攜程/美團五鉆標簽保持率100%； 3. 團隊：員工流失率≤15%，人才梯隊覆蓋率≥80%； 4. 合規(guī)：安全/食品/品牌審計一次性通過率100%。 六、工作條件與晉升 ? 工作地點：酒店所在地，需接受異地派遣或短期出差； ? 工作時間：綜合工時制，旺季彈性排班； ? 晉升路徑：運營經(jīng)理 → 酒店副總經(jīng)理 → 酒店總經(jīng)理 → 區(qū)域運營總監(jiān)。

【崗位職責】 1、負責制定并執(zhí)行酒店市場營銷策略，提升酒店品牌知名度和市場占有率； 2、統(tǒng)籌管理市場銷售團隊，制定銷售目標與計劃，監(jiān)督執(zhí)行并定期復盤優(yōu)化； 3、開拓并維護客戶資源，包括旅行社、企業(yè)客戶、OTA平臺等合作渠道； 4、策劃并組織實施線上線下營銷活動，包括節(jié)日促銷、會員活動、品牌推廣等； 5、分析市場動態(tài)及競爭對手情況，及時調(diào)整營銷策略以應對市場變化； 6、負責酒店價格體系的制定與調(diào)整，確保收益最大化； 7、協(xié)調(diào)與其他部門（如前廳、餐飲等）的協(xié)作，確保營銷活動的順利實施。 【崗位要求】 1、對酒店行業(yè)市場銷售工作有濃厚興趣，具備較強的市場敏銳度和商業(yè)意識； 2、具備優(yōu)秀的溝通協(xié)調(diào)能力和團隊管理能力，能夠帶領團隊完成銷售目標； 3、思維靈活，創(chuàng)新能力強，能夠獨立策劃并執(zhí)行營銷方案； 4、抗壓能力強，適應快節(jié)奏工作環(huán)境，能夠高效處理多任務； 5、熟練使用辦公軟件（如Word、Excel、PPT等），具備基本的數(shù)據(jù)分析能力； 6、有酒店、旅游或相關行業(yè)市場銷售經(jīng)驗者優(yōu)先，無經(jīng)驗但學習能力強亦可考慮。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. ?Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. ?And, our amazing Team Members are at the heart of it all!