1. Supervise and inspect the work of assigned room and Room Attendant to ensure product quality standards are met and that optimum service is provided to guests according to residence and company business objectives. 監督和檢查分配給客房和樓層服務員的工作，按公寓和公司業務目標確保符合產品的質量標準，為客人提供卓越的服務。 2. Ensure the maintenance of cleanliness and functionality of Apartments, surroundings/public areas and back of house, achieving zero referrals from Residents. 保證房間、公區、周邊環境、工作區域的清潔、完好，努力實現零投訴。 3. Supervise the upholding of company policy and procedures to ensure the safety, security and welfare of Residents and staff, counselling staff that deviate. 監督公司規定、程序的執行，保證住客和員工的安全。勸誡處罰違紀員工。 4. Works with Superior Director of Finance in the preparation and management of the Department’s budget. 協助上級領導和財務總監編制和管理部門預算。 5. Ensure efficiency and the maintenance of operational readiness of equipment and supplies. 保證設備、物品的有效使用。 6. Supervise the service of P.A, Pest control, garbage disposal. 分包商的服務品質檢查（公區清潔、消殺、垃圾清運）。 7. Ensure the room status.?更新房態。 8. Perform other duties as assigned. 履行分配的其他職責。

KEY RESULTS AREAS 職位概要 1.???????? Maintain the cleanliness and functionality of Apartments and Surroundings (e.g. Corridors, lift lobbies, carpets) reporting defects, achieving zero referrals from Residents. 保持房間及外圍環境的清潔、完好狀態。及時報告需維修項目，實現零缺陷服務。 2.???????? Maintain operational readiness of equipment and distributions of supplies. 保證設施設備的良好使用狀態，及時補充消耗品。 3.???????? Assist with the removal and replacement of curtain, furniture, fixtures and soft furnishings and maintenance of furniture store. 幫助住客搬移窗簾、家具、及其它家用設備。 4. Assist with the cleaning of Apartments, e.g. cleaning of, windows, upholstery, rugs, carpets, walls, lighting, air-con vents and ceiling 幫助清潔房間設施（例如：窗戶、地墊、地毯、墻面、燈、空調口、天花等）。 5. Uphold company policy and procedures to ensure the safety, security and welfare of the Residents. 嚴格遵照公司的規章和程序，保證住客的安全、舒適。 6.???????? Anticipate Residences’ needs and exceeded their expectation. 預期住客的需要，并完美地實現。 7.???????? Clean Apartments when necessary. 在需要時清潔房間。 8.???????? standards and procedures 按照既定標準和工作程序，對客房、走廊、布草房和餐具柜進行清潔。 9.???????? Attends meetings and training sessions as required, improve work efficiency and service quality. 積極參與部門員工的培訓和會議，提高工作效率，提升服務質量。 10.???????? Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards 遵守酒店的健康、安全和衛生政策，并遵守個人儀容和衛生標準 11.?Meets with superior and takes on daily assigned tasks 與上級會面并承擔每日分配的任務。

掌握每天的客房動態，負責當天的人力調配和工作安排。? ?巡視所轄區域的客房服務工作，檢查清潔衛生、設施設備、安全等，確保達到規定的標準。 執行并檢查客房大清潔工作。 負責客人到店前的房間準備以及客人離店前的客房檢查等相關工作。 ?關注長住客和 VIP 客人的居住習慣和特殊要求，做好記錄并妥當安排。? ?善于與客人溝通，將客人的特殊要求及時傳達給所轄區域的服務員，確保服務質量。? ?處理客人提出的一般性要求和投訴，有異常情況和特殊事件及時向上級報告。? 協同部門經理做好樓層各類物品的存儲、消耗統計和管理；做好物品的定期盤點工作。? 負責督促和檢查安全防火工作。確保部門每個員工對應急措施熟悉了解；協同保安部定期檢查防火設施設備，保證客房和客人的安全。? 熟練掌握各項操作程序和服務技能，負責客房部服務員、特別是新員工的培訓工作。 負責檢查服務員儀容儀表和禮儀禮貌，使他們達到公司標準。 獎懲分明，努力調動一切積極因素，提高工作效率。 提出合理性建議與意見，促進部門的管理。 ?遵守集團的環境健康安全方針政策，日常工作中注意節能和安全操作。 ?完成上級交辦的其他任務。

崗位職責：? 1)? ? ?根據相關規定，打掃并保持前場和后場的清潔 2)? ? ?按照標準補充公共區域所需物品 3)? ??如發現任何異常應立刻通知客房主管 4)? ??定期打掃天花板，空調，洗地毯，做大理石結晶及擦洗地板等 5)? ??保護好用具當需要時可以直接使用 6)? ?確保工作臺及儲藏室永遠保持整潔，干凈 7)? ??完成客房主管分配的其他工作 崗位要求： 1）會使用公區清潔機械 2）掌握大理石結晶、洗地毯技巧 3）工作態度積極 4) 年齡要求25-50歲

·????????Ensure working knowledge of allhotel public areas ·????????熟悉酒店所有公共區域。 ·????????Ensure cleaning schedules arecompleted in a routine and timely manner ·????????確保及時完成日常保潔工作。 ·????????Respond to emergencieseffectively and efficiently ·????????有效地處理應急事件。 ·????????Liaise with Housekeeping Supervisorin relation to chemical usage, problems or rectification suggestions ·????????與客房部領班溝通關于化學清潔用品使用的事宜，匯報發現的問題并提出相應的整改建議。 ·????????Contribute to HousekeepingDepartmental Meetings ·????????參與客房部部門會議。 ·????????Maintain knowledge of specialprograms and events in the hotel in order to recognise and respond to guestsneeds ·????????掌握酒店各類特殊活動信息以便發現并滿足客人需求。 ·????????Maintain Hotel information tobe able to provide information to guests ·????????熟悉酒店情況，向客人提供相關信息。 ·????????Assist guests and escort themto locations within the hotel at their requests ·????????樂于幫助客人，并按照客人的要求陪同其到達酒店內的指定地點。 ·????????Complete tasks as directed byManagement ·????????完成管理層交辦的工作。 ·????????Refer major complaints tomanagement ·????????向上級領導匯報客人的重大投訴。 ·????????Operate equipment safety andsensibly ·????????安全正確地使用保潔設備。 ·????????Maintain stock levels ·????????合理保持保潔用品的存貨量。 ·????????Recycle where possible ·????????盡可能對資源進行再利用 ·????????Works in line with businessrequirements ·????????按照業務要求開展工作

工作內容： 1.保證房間、公區、周邊環境、工作區域的清潔和完好，并努力實現零投訴 2.預見住客的需要，并完美實現，通過電話或拜訪了解住客需求，與市場部人員及時溝通住客信息 職位要求： 1.有五星級酒店或公寓客房主管1-2年經驗 2.充分了解和明白工作制度與工作程序 工作時間：雙休

Duties and Responsibilities工作職責 Replenishes guest supplies 補充客用品。 Ensures guest services specified by superiors and guests requests are promptly and courteously met 及時、禮貌的完成上級指定的對客服務并滿足客人的要求。 Reports damage or malfunction in residence rooms to superior 向上級匯報公寓客房內的損壞或故障情況。 Maintains a daily Room Attendant report 完成每日客房服務員工作單。 Meets with superior and takes on daily assigned tasks 與上級會面并承擔每日分配的任務。 Reports and submits lost and found articles to superior immediately 及時向上級匯報和上交與客人遺失物品。

·??????Participate in the formulation andimplementation of housekeeping policies and regulations. Update the workflow indaily work, improve the work efficiency of the department. 參與制定并執行客房部的相關政策及規定，在日常工作中保持工作流的持續更新，提高部門的工作效率。 ·??????Draw up the annual budget of the department andensure the department operating expenses are controlled within the budget. 制定部門的年度預算，并確保部門的經營費用控制在預算之內。 ·??????Organize and formulate department workprocedure and work evaluation. 組織編制部門工作程序及工作考評。 ·??????Supervise staff to comply with the rules andregulations, leads by example to work strictly in accordance with the specifiedoperating procedures and service standards. 督導客房部的員工遵守規章制度，同時以身作則，嚴格按規定的操作流程和服務標準工作。 ·??????Keep track of daily room situation, guide Supervisors’management, implement comprehensive work plan and be responsible for departmentwork outcomes. 掌握每日客房情況，指導客房領班層管理人員，落實全面的工作計劃并對部門工作結果負責。 ·??????Supervise the cleaning and maintenance of guestfacilities, public areas and back office (per the property’s actual situation)and be responsible for the work outcomes. 監督住客設施、公共區域及后勤區域(根據物業實際情況)的清潔和維護，并對工作結果負責。 ·??????Coordinate with the Sales Department, guaranteethe best occupancy rate, ensure that apartments and equipments are clean. Strictlycontrol the number of maintenance rooms and urge the timeliness of maintenance. 配合銷售部門，保證客房出租率和客房設備設施清潔方面的完好。嚴格控制維修房的數量和督促維修時效性。 ·??????Establish and control the washing requirementsand washing quality of laundry and linen and check regularly to ensure thestandard of laundry ironing service. 制定和控制客衣與布草的洗滌要求和洗滌質量，定期加以檢查、保證客衣熨洗服務的水準 ·??????Work closely with other department managers to contributeto the operation of the property. 及時與其他部門經理做好溝通協調工作，確保物業的正常運營。 ·??????Strengthen connection with other Ascottproperties, make sure the information sharing requested by guest service. 加強與雅詩閣旗下其他服務公寓之間的聯絡，確保客人服務要求的信息共享。 ·??????Assist to meet and provide a fond farewell toimportant/group guests, provide service for important activities/events. 協助重要客人和團體客人的迎送工作及重要活動場面的服務工作。 ·??????Understand and familiar with the related brand knowledgeand actively participate in various activities organized by the property. 了解和熟悉對應的品牌知識，積極參加物業組織的各類活動。 ·??????Check and confirm readiness of apartments forVIP/VVIP, visit guests on special occasions, e.g. ill guests, long-stay guests. 檢查并確認VIP/VVIP貴賓房準備情況，在特殊情況下探望客人，如患病的客人，長期入住的客人。 ·??????Ask guests their opinion of housekeeping work,deal with complaints properly, improve housekeeping service. 主動征詢賓客意見，妥善處理賓客投訴，努力改進服務工作。 ·??????Monitor and control items consumption and the usageof cleaning equipments, manage regular stock inventory, responsible for the inventoryresult. 監督、控制客房各種物品的消耗以及清潔設備的使用，定期做好部門的盤點工作，對盤點結果負責。 ·??????Control Lost & Found, report management andfile storage, conduct expenditure estimates. Participate in the formulation andeffective implementation of the department's expenditure budget, activelyinnovate and take effective cost reduction measures. 監督客人遺留物品的處理；監督報表的管理和檔案資料的儲存；參與制定并有效執行本部門的開支預算，積極創新并采取有效的降本措施。 ·??????Formulate an effective training plan, monitorthe training effect, improve staff comprehensive capabilities, inspire initiative,encourage staff to attend training programs. 制定有效的培訓計劃、監督培訓效果，提高部門員工的綜合素質，鼓勵下屬發揮工作積極性，積極參加培訓。 ·??????Communicate with staff on a timely basis, findout and solve problems. 及時了解員工動態，發現并解決問題。 ·??????Promote and train high potentials. 選拔和培養有潛質的員工。 ·?????? Work asproperty Manager On Duty (MOD) per plan. 按排班擔任物業值班經理。 ·?????? Incompliance with the Ascott Group's Environmental Health and Safety (EHS)guidelines and policies, pay attention to energy conservation and the safeoperation in daily work, responsiblefor the risk management within the scope of his own position. 遵守雅詩閣集團的環境健康安全(EHS)方針政策，日常工作中注意節能和安全操作，對本崗位風險管理事件負責。 ·?????? Other dutiesassigned by superiors. 完成上級交辦的其他任務。