? Daily check in, check-out, reservation and reception work.處理日常的入住、退房、預定及接待工作。?
? Ensure correct handling of billing and administrative work, including the review and report archiving.確保正確處理開票和行政工作,包括審查和歸檔工作報告。?
? Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.在日常工作及對客服務中體現良好的公司和個人專業形象,保持與物業合作方的良好溝通和協調。
? Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.妥善和及時處理客戶的要求、詢問和投訴。如有需要,及時向上級匯報。
?? Ensure compliance with related policies, procedures and standards of Ascott.確保并遵守雅詩閣相關的政策、程序和標準。?
? Liaise with the department team to achieve daily tasks.積極與團隊配合完成日常工作。?
? In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.遵守集團的環境健康安全方針政策,日常工作中注意節能和安全操作。?
? Any other tasks assigned by supervisor.領導交辦的其他工作。
? Responsible for the day-to-day office administrative work, including reception, telephone answering, Transferring phone call, making records, feedback, etc.負責辦公室日常行政工作,包括外來人員接待,電話接聽、轉接、記錄、反饋等。? Assist department manager to arrange all types of faxes, letters, memos, etc.協助部門經理整理各類傳真、信件、備忘錄等。? Conduct the filing work within the department. 做好部門內的各項文件的整理、歸類、存檔工作。? Making reports and forms, and input to the computer system for inquire.負責制作各類報告及表格,并將其匯總輸入電腦以便查詢。? Making records of monthly department attendance& annual leave information.做好每月部門內的考勤、年假記錄等工作。? Conduct the collection of office supplies, registration.做好辦公用品的領取、發放、登記、管理工作。? Maintain the cleanliness of the day-to-day office environment.維護日常辦公環境的整潔。? In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.遵守集團的環境健康安全方針政策,日常工作中注意節能和安全操作。? Assist the manager with other jobs required. 協助部門經理的其他工作。