Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls. 快速高效的轉接所有來電。 Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs. 誠摯友好的問候客人?？焖倬珳实幕卮鸷蛻獙腿颂岢龅膯栴}及要求，其中包括各消費場所的營運時間方位等。 Ensure the? Supervisor or? Manager is kept fully aware of any relevant feedback from either customers or other department. 將客人和其他部門的意見和建議及時反饋給主管或經理。 Check all the equipment in Magic Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline centre clean and tidy to ensure that all the staff may work in a comfortable environment. 時刻關注部門各項設施設備的運轉是否正常，如傳呼系統，語音留言，FCS 系統等。保證關愛熱線的清潔干凈，為員工提供一個相對舒適的工作環境。 Reviews VIP arrival and ensures proper handling of VIPs and groups. 關注VIP預抵及團隊客人. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 積極的工作，友好的為客人提供服務。 Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken. 對酒店設施設備的非正常運轉予以及時報告，并跟進直至問題解決。 Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis. 確保信息有效的傳達到人，及時解決問題讓客人滿意，參加每日必須的會議等。 Play a active role in achieving or exceeding the departmental performance test targets set up by the Hotel management which has direct connection with and influence on the individual performance test. The individual performance test target refers to the Hotel performance test policy and procedures. 在完成或超額完成酒店下達的各項經營考核指標中起積極作用，該經營考核指標與個人績效考核掛鉤。個人績效考核辦法參見酒店績效考核制度。 Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。

Shangri-La Hotel Xian Located in the prestigious financial and shopping mall centre on Keji Road in Yanta District, Shangri-La Hotel, Xian, enjoys easy access to Xian’s leading business, entertainment and shopping destinations. Our hotel serves as a prime residence for both business and leisure travellers alike. The hotel is approximately a 35-minute drive from Xi’an International Airport and Xian North railway station, a 45-minute drive from the Terracotta Warriors Museum and a 25-minute drive from City Wall and Bell Tower. Metro line 3 is close to the hotel and it only takes 15 minutes to reach the Giant Wild Goose Pagoda. The hotel’s tour guide manager can customize different city tour routes for you. -393 rooms and suites -4 restaurants & bars 酒店位于雁塔區科技路商務區腹地，毗鄰市內頗具規模的商業及娛樂購物區。步行3分鐘可達金鷹國際和世紀金花購物中心，步行5分鐘可達創業咖啡街區和大都薈商業區，酒店對面永興坊美食街區及周邊特色餐廳讓您盡享休閑時光的愜意與味蕾的美好體驗。一朝步入西安，一日讀懂千年。深入體驗歷史名都，酒店地鐵三號線15分鐘直達曲江大雁塔景區，25分鐘可達鐘鼓樓廣場，驅車前往兵馬俑博物館45分鐘左右。?? -393間客房和套房 -4家餐館和酒吧? ? We are currently looking for a Service Associate -?Service Center?to join our Front Office?team. As a Service Associate – Service Center, we rely on you to: Provide a best-fit solution to fulfil the customer needs Assist in enhancing the guest satisfaction scores of the hotel 服務中心文員工作職責如下： 提供最適合客人需求的解決方法 提高客人對酒店的滿意度 We are looking for someone who: -Loves interacting with guests -Enjoys working as part of a team ? 我們正在尋找一位具備以下條件的候選人： -喜歡與客人互動 -擅長團隊合作 If you are the right person, what are you waiting for? Click the apply button now!? 如果您覺得您適合以上條件，那還等什么呢？請點擊下面的申請按鍵吧！

負責酒店總機的日常管理和運營工作; 負責接聽、處理和轉接酒店電話，包括來電咨詢、預定、投 訴及其他相關事宜; 協調處理來自客人、員工和其他部門的問題和需求; 與酒店各部門保持有效溝通，及時反饋和解決問題; 維護并更新酒店的電話號碼目錄和客戶信息數據庫: 解答客人關于酒店設施、服務和政策的問題，提供必要的信息和幫助; 負責處理酒店大堂及總機處的日常事務，如文件整理、傳真 復印等; 協助酒店其他部門，如前臺、行政辦公室等，處理與總機相關的工作; 負責監控酒店內外的安全，確保信息和通信的保密性;

崗位職責 1.為賓客提供專業,友好,高效,熱情的電話叫早服務。 2.掌握每日抵店賓客名單,特別是重要賓客和回頭客, 了解他們的特殊要求。 3.負責及時準確地將賓客的留言輸入系統中。 4.確保所有賓客的詢問和要求,都得到專業的幫助和熱情友好的態度。 5.確保所有電話的轉接是按專業標準,并且有禮貌,熱情友好的態度。 6.熟知酒店所能提供給賓客和來訪者的服務和設施。 7.了解酒店的餐廳及其營業時間和經營范圍。 任職資格 1.大專畢業或同等學歷。 2.說話口齒清楚，音質優美，反應敏捷；掌握電話交換機操作技能，懂得電腦終端、自動直播電話計費，打印以及叫醒服務機的操作方法。 3.能用英語與外賓進行流利的會話。 4.能適應翻班工作。