1.?全面統籌及負責客房銷售、 FMB、市場部門的整體運營情況； 2.?制定年度 / 季度客房銷售計劃，明確入住率、平均房價（ADR）等核心指標，確保客房營收達成年度預算目標； 3.?負責分解經營指標并監督完成情況，對指標完成過程和結果負直接責任；制定相關營銷政策，制度，組織本部門擬定實施細則； 4.?設計差異化客房產品套餐，聯動 FMB 提供增值服務，提升產品溢價能力。； 5.?拓展并維護企業客戶、旅行社、政府客戶、MICE、OTA 平臺等合作渠道，定期更新目標客戶清單，并建立聯系，且建立高價值協議客戶體系，推動提升復購率； 6.?負責組織市場調整，預測市場發展趨勢，并針對市場變化和競爭提出應多策略； 7.?負責維持并開拓各方面外部關系，充分把控老客戶協議單位等資源； 8.?餐飲端銷售情況管控，優化餐飲商品結構，引入地域特色飲品 / 零食（如景德鎮名茶、傳統茶點），提升 FMB 營收貢獻度，監控 FMB 庫存周轉率，制定科學補貨策略，科學控制損耗率，通過供應商談判降低采購成本； 9.?全域市場營銷操盤，制定線上線下整合營銷方案，涵蓋社交媒體種草（小紅書 / 抖音度假場景內容）、搜索引擎營銷（SEO/SEM）、線下活動，增加年度品牌曝光量； 10.?定期分析區域競品動態、客群需求及行業趨勢，每月輸出市場分析報告，為定價策略、促銷活動提供數據支撐，提高預訂轉化率提升； 11.?主導會員體系設計，通過分層運營（新客引流 / 老客喚醒），實現和增加會員復購率； 12.?組建并帶領團隊，制定績效考核方案，定期開展業務培訓與能力提升，確保團隊人均指標完成率。確保團隊的競爭力和后備人才充足； 13.?建立客戶資源管理系統（CRM），指導團隊成員精準跟進目標客群，推動重點客戶簽約率提升； 14.?與餐飲、客房服務、財務等部門密切協作，確保營銷活動落地時的服務一致性（如套餐內餐飲供應、客房布置、成本核算），客戶投訴率的控制； 15.?制定季度市場推廣策略，主導制定Booking、攜程等核心OTA渠道的季度全域推廣方案； 16.?監督推廣素材制作，確保符合平臺算法偏好，提升客戶點擊率及轉化率； 17.?每周召開營銷協調會，每月向管理層匯報客房銷售、FMB 營收及市場推廣數據，提交利潤達成進度報告； 18.?領導交辦的其他工作。 任職資格要求 1、40歲內，本科及以上學歷，酒店管理、市場營銷、旅游管理等相關專業優先。 2、10年以上高端酒店營銷經驗，5年以上洲際 / 同檔次五星級度假酒店客房銷售及 FMB 管理經驗，熟悉度假酒店營收模型； 3、熟悉江西及周邊度假市場客群特點（親子游、文化體驗客群需求），有陶瓷文旅、地域特色項目營銷經驗者優先； 4，對項目發展，趨勢，模式有一定的研究，有敏感性，有優秀的營銷策略，極強的資源整合，有能力獨立運作營銷部； 5、正直，敬業，極強的溝通影響力，有領導魅力，善于學習，具有同理心。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. ?Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. ?And, our amazing Team Members are at the heart of it all!