MAJOR RESPONSIBILIES 責(zé)任概要:   Supervisor the activities and behaviour of room attendants to ensure clean, orderly and attractive guestrooms and surrounding public area; suggest and develop training programs to improve efficiency, productivity and performance of room attendants. 確保服務(wù)員在清潔房間和周圍公共區(qū)域時(shí)態(tài)度是否認(rèn)真，提供意見(jiàn)和發(fā)展培訓(xùn)計(jì)劃來(lái)提高效率及服務(wù)員的工作效率和表現(xiàn)。   SPECIFIC DUTIES 工作任務(wù):   1. Ensure day to day operational efficiency of guest floor 確保每天樓層的工作能被有效的完成   a. When on duty in the early shift (7:30 AM), prepare individual of supervisor’s work sheet、departures for the day and extra items loaned to the guests; inspection of all guest floor corridors, pantries, backstairs and out of order rooms; prepare and submit observations to the director of service before the daily morning meeting with the rest of the floor supervisors. 早班7:30當(dāng)值，準(zhǔn)備督導(dǎo)報(bào)表，當(dāng)天的離店房，客人借用物品，檢查樓層服務(wù)區(qū)，維修房，  準(zhǔn)備會(huì)議要點(diǎn)給服務(wù)總監(jiān)和其他督導(dǎo)。 b. Prepare work schedules and distribute work assignments to room attendants. 準(zhǔn)備工作安排和分配給每位樓層服務(wù)員的工作量。 c. Check room attendants cleaning guestrooms procedures. record guests’ special request and habits. handle any unusual happenings on the floor concerning hotel guest and associate. 檢查服務(wù)員在清潔房間時(shí)按照正確的方法和流程。記錄客人的特別要求及喜好，處理關(guān)于酒 店客人和員工在樓層發(fā)生的任何問(wèn)題。 d. Inspect all VIP rooms before 11:30 AM and block rooms prior to guests’ arrival. 在11點(diǎn)30分之前檢查所有的貴賓房間及準(zhǔn)備好給預(yù)先要到的客人房間。 e. Check out of order rooms status, follow up with engineering. report the discrepancy room status to guest service manager and director of service. 檢查維修房的進(jìn)展，并協(xié)調(diào)工程部及時(shí)維修。報(bào)告房間狀態(tài)差異給賓客服務(wù)經(jīng)理和服務(wù)總監(jiān)。 f. Inspect guestrooms and public areas. ensure all section tidy, clean and orderly. 檢查客房和公共區(qū)域，保證整齊，干凈和有序。 g. Ensure services trolleys and vacuum cleaner are not left in the corridor \ hallway and immediately brought to the service area in a tidy condition and according to standard procedure. 確保員工的工作車和吸塵器等不要放在走廊上，并且根據(jù)規(guī)定保持良好狀態(tài)。 h. Keep all linen and supply closets tidy and stocked. ensure room attendants emptied and cleaned their vacuum cleaners, and other cleaning tools before off duty. 保持所有的布草和備品柜干凈清潔整齊備量充足。樓層服務(wù)員確保在下班之前清理吸塵器和 整理好其他的清理工具。 i. When working in the afternoon shift, check turn down rooms and ensure proper procedures are followed. 中班當(dāng)值，檢查中班員工的房間，檢查開(kāi)夜床和確保流程是否被正確遵守。   2. Contribute to overall operational efficiency 保持并不斷提高效率   a.  Ensure all items left are all forwarded to the housekeeping clerk, all associates follow lost & found procedures. 保證客人的遺留物品都交至管家部辦公室，員工都能遵守事物招領(lǐng)的程序。 b. Supervise and train room attendants, especially on special cleaning procedures and then follow up. ensure all floor associates understand and follow rules and regulations of the housekeeping department and house rules of the hotel. 管理和培訓(xùn)員工，尤其是跟進(jìn)一些特殊的清潔程序，確保樓層員工理解并且遵守客房部所有規(guī)章制度。 c. Follow up unfinished jobs / tasks of previous shift. follow up with engineering department all pending work orders. give proper hand over to the next shift floor supervisor based on reports submitted by subordinates. 更進(jìn)前一班次未完成的工作。跟進(jìn)一些工程部未完成的工程。根據(jù)當(dāng)天工作報(bào)告留交接給下一 個(gè)班次的督導(dǎo)。 d. Monitor room attendants’ grooming and wearing prescribed and complete uniform and name tags. maintain personal grooming as per hotel’s standard / maintain an efficient professional image for the hotel and set example to subordinates. 注意員工儀容儀表，穿工作服和佩戴名牌。按照酒店的標(biāo)準(zhǔn)修飾自己良好的職業(yè)形象，在員工 面前做表率的作用。