Position Summary職位概述 This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques. 該職位將負責確保客房預定過程及紀錄的準確性。通過積極主動的銷售及促銷手段，實現客房銷售收益的最大化。 1.?????? To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities. 實現客房銷售和收益的最大化，其中以客房促銷最為重要。 2.?????? To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. 完成當班文秘工作，具體包括準備往來文件，文件的歸檔，發送傳真，電子郵件等。 3.?????? To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel. 一直保持積極的銷售態度，不錯失酒店范圍內的任何銷售機會。 4.?????? To ensure a high level of product knowledge of the hotel and the local area. 對本酒店及地區的產品知識具備高度的認識 5.?????? To develop and maintain a high level of communication with major sources of business and advice the Reservation Manager of feedback where necessary. 發展并保持對主要業務來源的高水平溝通，并在必要的時候反饋給預定經理 6.?????? To advise the Reservation Manager of any changes or trends relating to business. 將與業務有關的任何趨勢變化及時告知預定經理。 7.?????? To ensure all refused business is recorded with reasons for refusal. 確保所有的被拒業務根據原因加以歸檔。 8.?????? To ensure that all correspondence has been filed accordingly, with correct and updated information. 確保所有往來文件被及時歸檔，其信息準確無誤。 9.?????? To adhere to all company credit policies to ensure that all revenue expected will be received. 遵守公司的信用制度并確保所有預期收益能被及時收取。 10.?? To adhere to pre-set availability and rate controls. 遵守預先設定的客房供應及房價控制。 11.?? To maintain and update guest history and marketing database as laid down in the reservations procedures. 根據預定部相關流程，維護及更新客戶資料和營銷數據庫。 12.?? To ensure a high level of customer service is consistently maintained. 持續性地確保高水準的對客服務標準。 13.?? To ensure all the reservation input in system are accurate with sufficient back up for???? reviewing 確保與預定相關的所有信息輸入準確無誤，并保證有足夠的備份以做檢查。 14.?? To maintain the working areas clean and tidy at all times. 保持辦公區域干凈整潔。 15.?? To comply with all company policies relating to reservations. 遵守所有公司關于預定部的規定。 16.?? To comply with all systems and procedures, as laid down by the Reservation Manager. 遵守由預定經理制訂的所有有關系統和操作流程的規定。 17.?? ?Quality of reservations belongs to top priorities. 將預定的工作質量永遠放在首位。 18.?? ?BRAND STANDARDS have to be strictly followed. 嚴格遵守品牌服務標準。 19.???? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要 ，該部門有權更改或補充該職位描述。 19.???? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。

This position isresponsible for the accurate recording and processing of reservations and themaximization of room sales through pro-active selling and up-selling techniques. 該職位將負責確保客房預定過程及紀錄的準確性。通過積極主動的銷售及促銷手段，實現客房銷售收益。 1.??????To maximize room sales and revenue forthe hotel. Up-selling belongs to highest priorities. 實現客房銷售和收益，其中以客房促銷最為重要。 2.??????To perform duties of secretarial natureincluding preparing correspondence, maintaining files, sending faxes, email,etc. 完成當班文秘工作，具體包括準備往來文件，文件的歸檔，發送傳真，電子郵件等。 3.??????To ensure a sales attitude is adoptedat all times and maintain an awareness of all sales opportunities within thehotel. 一直保持積極的銷售態度，不錯失酒店范圍內的任何銷售機會。 4.??????Develop the reservations and group& tour teams to maximize revenue on every all/enquiry. 發展酒店散客及團隊預定團隊，并且確保每次的電話查詢，保證收益。 5.??????To ensure a high level of productknowledge of the hotel and the local area. 對本酒店及地區的產品知識具備高度的認識。 6.??????To develop and maintain a high level ofcommunication with major sources of business and advice the CommercialDirectorof feedback where necessary. 發展并保持對主要業務來源的高水平溝通，并在必要的時候反饋給商務發展總監。 7.??????To advise the CommercialDirectorof any changes or trends relating to business. 將與業務有關的任何趨勢變化及時告知商務發展總監。 8.??????Ensures all commission requests arehandled accurately and timely. 確保傭金需求被正確，及時的跟進。 9.??????To ensure all refused business isrecorded with reasons for refusal. 確保所有的被拒業務根據原因加以歸檔。 10.??To ensure that all correspondence hasbeen filed accordingly, with correct and updated information. 確保所有往來文件被及時歸檔，其信息準確無誤。 11.??To adhere to all company creditpolicies to ensure that all revenue expected will be received. 遵守公司的信用制度并確保所有預期收益能被及時收取。 12.??To adhere to pre-set availability andrate controls. 遵守預先設定的客房供應及房價控制。 13.??To maintain and update guest historyand marketing database as laid down in the reservations procedures. 根據預定部相關流程，維護及更新客戶資料和營銷數據庫。 14.??To ensure a high level of customerservice is consistently maintained. 持續性地確保高水準的對客服務標準。 15.??To ensure all the reservation input insystem are accurate with sufficient back up for???? reviewing 確保與預定相關的所有信息輸入準確無誤，并保證有足夠的備份以做檢查。 16.??Monitors team member includingindividual Reservations Sales Agent’sworkload and plans the department’s?shifts to best meet business needs. 密切關注員工要求，包括注意預訂部每位員工的工作量及員工排班，以很好的狀況滿足運作需求。 17.??To maintain the working areas clean andtidy at all times. 保持辦公區域干凈整潔。 18.??To comply with all company policiesrelating to reservations. 遵守所有公司關于預定部的規定。 19.??To comply with all systems andprocedures, as laid down by the Commercial Director. 遵守由商務發展總監制訂的所有有關系統和操作流程的規定。 20.??Quality of reservations belongs to toppriorities. 將預定的工作質量永遠放在首位。 21.??BRAND STANDARDS have to be strictlyfollowed. 嚴格遵守品牌服務標準。 22.?? To ensure that all team members have acomplete understanding of and adhere to the Hotel’s Team member Rules andRegulations.確保員工充分的理解并遵守員工手冊內容。 23.?? Themanagement reserves the right to change / extend this job description ifnecessary at any point of time during her / his employment. 如有必要，該部門有權更改或補充該職位描述。

利用提供的工具（即SBRP）并依照洲際酒店集團的規范，以日歷的形式對以下信息進行維持、更新和分享：外部活動、競爭對手價格情報、平均房價的滲透率（RGI）、商業客戶的抵店和消費習慣、流失報告、會議空間分配、攬客率（與餐飲經理一起）、總體的和按帳戶的（對于預訂者而言）忠誠度計劃滲透率，系統以及通過渠道、細分市場和客戶得到的客房或非客房收益的趨勢。 了解酒店效益的組成部分，并以此對來自當地客戶和群體的業務進行評估，以便為將來的定價和談判提供數據。 監測競爭對手對所有創收部門的定價，了解當地市場動態和需求群體，并就酒店的定價和市場綜合策略向客房收益工作組提供適當的建議。 每周與總經理、市場銷售總監、房務總監、前廳經理、餐飲總監一起開價格和銷售策略(收益)會。 協助召開客房收益會議（由總經理主持），并撰寫會議所需的報告和分析材料，在會議室的墻上展示主要數據和趨勢等 通過分析歷史數據和當前文件，監測并決定功能廳、客房和餐飲場所的需求周期。負責跟蹤和分析場所預訂速度和團組入住情況，對團組入住以及客人不承認預訂或改變主意的情況進行處理 審批并執行一晚9間客房以上的團隊銷售策略，并與銷售總監或會務銷售和統籌總監就團組和會議的定價問題進行合作 每天對收入系統*的使用情況進行管理，包括負責收益底線的操作和每日清單結余。如果沒有安裝收入管理系統，則應負責開關假日預訂系統。 1. 為酒店團隊提供收益系統的功能和升級的培訓并予以支持。 2.?管理所有渠道（中央預訂系統、全球酒店預訂系統、互聯網直接和間接銷售系統），包括并不僅限于房間類型和銷售策略。負責確保遵守互聯網最低價格保證規定，并按照洲際酒店集團的標準和規定對第三方分銷商進行管理 3. 對SBRP實施監控，確保遵守所有SBRP規則和標準程序。為年度預算提供所有與業務的收益相關的建議。在收入基礎上對各部門的人員需求水平進行中期預測. 4. 與區域收益負責人一起對所有創收部門進行年度收益管理審計。 5. 向前廳部就向上銷售和談判技巧提供技術支持 6. 支持所有與市場調研和運營最佳化相關的特殊項目（資源策劃、成本核算、關鍵績效指標等）收益系統包括中央預訂系統、收益管理系統（SBRP）和一部分酒店管理系統 7. 和人力資源部一起進行人力規劃和管理需求。 8. 和財務總監一起編制和管理預算。 9. 制定與營收計劃相關的行動方案，以確保營收目標的達成。 10.為總經理提供專業的咨詢支持服務。 11.完成上級交辦的其他工作。

This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques. 該職位將負責確保客房預定過程及紀錄的準確性。通過積極主動的銷售及促銷手段，實現客房銷售收益的最大化。 1.?To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities. 實現客房銷售和收益的最大化，其中以客房促銷最為重要。 2.?To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. 完成當班文秘工作，具體包括準備往來文件，文件的歸檔，發送傳真，電子郵件等。 3.?To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel. 一直保持積極的銷售態度，不錯失酒店范圍內的任何銷售機會。 4.?To ensure a high level of product knowledge of the hotel and the local area. 對本酒店及地區的產品知識具備高度的認識。 5.?To develop and maintain a high level of communication with major sources of business and advice Director of Sales of feedback where necessary. 發展并保持對主要業務來源的高水平溝通，并在必要的時候反饋給銷售總監。 6.?To advise Director of Sales of any changes or trends relating to business. 將與業務有關的任何趨勢變化及時告知銷售總監。 7.?To ensure all refused business is recorded with reasons for refusal. 確保所有的被拒業務根據原因加以歸檔。 8.?To ensure that all correspondence has been filed accordingly, with correct and updated information. 確保所有往來文件被及時歸檔，其信息準確無誤。 9.?To adhere to all company credit policies to ensure that all revenue expected will be received. 遵守公司的信用制度并確保所有預期收益能被及時收取。 10.?To adhere to pre-set availability and rate controls. 遵守預先設定的客房供應及房價控制。 11.?To maintain and update guest history and marketing database as laid down in the reservations procedures. 根據預定部相關流程，維護及更新客戶資料和營銷數據庫。 12.?To ensure a high level of customer service is consistently maintained. 持續性地確保高水準的對客服務標準。 13.?To ensure all the reservation input in system are accurate with sufficient back up for ????reviewing 確保與預定相關的所有信息輸入準確無誤，并保證有足夠的備份以做檢查。 14.?To maintain the working areas clean and tidy at all times. 保持辦公區域干凈整潔。 15.?To comply with all company policies relating to reservations. 遵守所有公司關于預定部的規定。 16.?To comply with all systems and procedures, as laid down by the?Director of Sales . 遵守由銷售總監制訂的所有有關系統和操作流程的規定。 17.?Quality of reservations belongs to top priorities. 將預定的工作質量永遠放在首位。 18.?Brabd Standards have to be strictly followed. 嚴格遵守品牌服務標準。 19.?Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。 Specific Job Knowledge, Skill and Ability工作技能技巧要求： 1.?Sound communication skills. 具有良好的溝通技巧。 2.?With strong?teamwork spirit. 擁有較強團隊合作精神。 3.?Good interpersonal skills. 較強的人際交往能力。 4.?Have hotel working experiences. 有相關的酒店工作經驗。 5.?Ability to work under pressure and deal with stressful situations during busy periods. 能在強壓下勝任工作。? Required Qualifications必要的資歷要求： 1.?University graduate, excellent command of written and spoken in English and Chinese language. 大學專科，良好的中英文讀寫能力。 2.?Minimum 5 years experience in similar capacity with international chain hotels. 具有至少三年在國際連鎖酒店的相關經驗。