福利待遇： 1、職位底薪6000/月 2、按銷售額提成，薪資范圍在5000-10000 3、獎金補貼：餐補、績效獎金、全勤獎、工齡獎 4、上班時間兩班制：9:30-7:00、 11:00-8:30 5、月休4天，自由排休，不約束 6、本店更注重人品，能力可以培養！ 崗位職責： 1、為客戶提供專業的美容咨詢與服務 2、維護和提升服務品質，確保客戶滿意度 3、掌握和應用新的美容技術和趨勢 4、定期參與培訓，提升個人專業技能 任職要求： 1、具備良好的溝通能力和服務意識 2、對美容行業有濃厚的興趣，愿意不斷學習和提升自己 3、有責任心，能夠獨立完成工作任務 4、保持專業的儀表及禮儀

【崗位職責】 1、負責前臺日常運營管理，包括接待、入住登記、退房結算等工作流程的監督與執行 2、處理客戶咨詢、投訴及突發事件，確保服務質量與客戶滿意度 3、統籌排班安排，協調前臺人員工作分工，保障24小時服務銜接 4、監督房態管理系統操作準確性，實時核對客房銷售數據 5、管理前臺備用金及賬目，每日完成營業款項交接與報表制作 6、組織前臺人員業務培訓，提升團隊服務標準與操作規范 7、維護前臺區域設備設施，確保工作環境整潔有序， 督促指導客房衛生并協助旺期的彈性工作。 【崗位要求】 1、中專及以上學歷，酒店管理、旅游服務相關專業優先 2、1年以上酒店前臺工作經驗，含3個月以上帶班經歷 3、熟練使用PMS系統及辦公軟件，具備基礎財務核算能力 4、普通話標準，具備較強的溝通協調及應急處理能力 5、能適應倒班工作制，夜間突發情況響應及時 6、持有酒店職業英語（初級）或相關技能證書者優先 7、工作細致耐心，具備團隊管理意識與服務熱忱檢

確保拜訪客人的專業性，運用凱悅的顧問式銷售原則和銷售錦囊理念。 Ensures professional Sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. 根據既定目標來計劃拜訪客人。 Carefully plans Sales Calls into defined objectives. 保持對酒店的設施設備、特征和服務的具體了解。 Maintains a detailed knowledge of hotel facilities, features and services. 對競爭對手進行密集的調查，對其酒店產品知識有這透徹的了解。 Conducts extensive competitor researches and maintains excellent product knowledge of the Hotel. 系統有效的在指定的范圍內拜訪客戶，進行帳戶分類，把所得的發現和機會整合成報表并上交給銷售經理/銷售部副總監. Systematically and efficiently calls on allocated Accounts within assigned sector and reports findings and opportunities to the Sales Manager / Associate Director of Sales. 跟進銷售咨詢，并確定潛在生意的意向。 Follows up sales leads to identify prospects. 通過直接的銷售電話接觸或書信溝通，維持酒店高度的公眾知名度。 Ensures a high level of exposure for hotel through direct sales solicitation of telephone contact and written communications. 專業地進行日常電話銷售，尋求并確定新的商機。 Professionally conducts routine telemarketing activities to identify new accounts. 必要時，宴請或帶領客人參觀酒店。 Entertains and conducts hotel inspections to clients whenever required. 建立和維護已有客戶群，并不斷發展新的商機。 Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities. 完成月度和年度的個人目標，以及房間收入的部門目標。 Achieves the monthly and annual personal target and the segment target room night production and room revenue. 與相關的運營部門保持良好的協調和合作關系，確保滿足客人的要求和期望。 Liaises and works closely with the related operation departments ensuring guests requests and expectation are being met. 準備并確保所有的宴會預訂及時傳達給相關部門。 Prepares and ensures all Events Orders are distributed to concerned departments on a timely manner. 在銷售部經理不在時，協助跟進所有相關工作。 Assists the Sales Managers to follow up on all matters in the absence of the Sales Manager.

協助促進工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管理的要求。 Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines. 確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。 Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. 確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information 協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 確保使用新技術和設備，簡化工作系統提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system 熟練操作收銀系統。 Fully conversant with all aspects of the Cashier System. 按照客人消費的項目計算賬單費用。 Computes bill according to items consumed by guests. 向客人呈送相應的賬單。 Presents checks/ bill showing amount due. 記錄收取的金額并準備報表。 Records amounts received and prepares reports of transactions. 報價并詳細說明所收取項目。 Quotes price and describes features of items for which money is received. 對特別的項目作必要的核查。 Makes necessary checks needed for specific function. 完成日常的值班交接。 Makes daily transactions on his/ her shift. 在餐廳賬單、日常交接和報告中說明任何差異的情況。 Reports and explains any discrepancies in outlet checks, daily transactions and reports. 核對所有客人呈交信用卡，確保所有信用卡都在有效期內。 Verifies all credit cards presented by guest before to validity of the card. 嚴格遵守財務部發出的關于收銀及現金處理的政策和程序。 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

崗位職責： 1.日常運營管理 統籌餐廳樓面整體運營，包括餐前準備、餐中服務、餐后收尾等環節的標準化執行。 制定并優化服務流程(SOP)，確保符合高端餐飲服務標準(如米其林/黑珍珠評級要求)。 監督餐桌布置、餐具擺放、環境衛生等細節，維持餐廳高端形象。 2.團隊管理與培訓 ·領導并培訓前廳服務團隊(領班、服務員、侍酒師等)，提升服務專業度及團隊協作能力。 ·定期組織服務技能培訓(如酒水知識、菜品講解、侍餐禮儀)，強化米其林/黑珍珠級別服務標準。 3.客戶體驗管理 維護VIP客戶關系，處理高端客群的個性化需求及突發事件（如特殊菜單定制、宴會策劃等） 收集客戶反饋并優化服務，提升顧客滿意度及復購率。 4.質量控制與成本管控 監督服務損耗(如餐具、酒具)，控制運營成本。 協同后廚及供應鏈團隊，確保出餐效率與品質符合高端定位。 任職要求： 1. 高中及以上學歷，酒店管理、旅游管理、餐飲管理相關專業優先。 2. 3年以上高端餐飲樓面管理經驗，需具備米其林星級餐廳或黑珍珠上榜餐廳同崗位(樓面經理/前廳經理)工作經驗。 3. 精通高端餐飲服務流程及國際禮儀標準(如法式/日式服務)。 4. 熟悉葡萄酒、烈酒知識，具備侍酒師資格(如WSET)者優先。 5. 卓越的溝通能力與抗壓能力，能從容應對高凈值客戶的高標準需求。 6. 具備團隊領導力與跨部門協作能力，能推動服務創新與流程優化。 7. 身體健康，形象氣質佳，談吐得體，符合高端餐飲職業形象要求。 8. 熟悉米其林/黑珍珠評審標準，曾參于評級籌備工作者優先。

任職要求： 1. 高中及以上學歷，35周歲以下。 2. 至少3-5年餐飲行業經驗，其中1年以上前廳管理或團隊帶領經驗。 3. 儀表端正，氣質良好，符合餐飲行業服務標準。 注：此崗位為即將開業的高端餐飲“榮莊”預招，工作地點在三寶路中段，尋味三寶店隔壁 崗位福利：7000元底薪+全勤200元+提成+工齡；包食宿、生日福利、節日福利、春節年假等

【崗位職責】 1、在賓客面前隨時保持整潔友好愉快的形象。 2、 做好開餐前的準備工作，擺正、清理好咨客臺，并備好干凈的菜牌及食品卡。 3、 負責接收賓客的預定，包括電話預定和當面預定。 4、 賓客到店后，迎接問候賓客，并將其領入座位，并合理安排座位。 5、 和賓客交談，回答賓客提出的問題，包括本酒店的特殊活動和菜單等。 6、 記住所有賓客和常客的姓名。當客人再次光臨時熱情招呼 7、 負責了解餐廳到客情況，以便隨隨機應變的安排。 8、 負責幫客人存放衣帽、行李、文件、等物品。 9、 熟悉菜單和飲料單，為就餐的客人遞送餐單。 10、 客人離開時，送客拉門。 11、 對用餐人數、桌數等業務情況做好書面記錄，以便參詳，將菜單放入指定地點并保管好。 注：此崗位為即將開業的高端餐飲“榮莊”預招，短期、兼職的不考慮哈 任職要求： 1、女性，年齡18-30歲，身體健康，身高1.60m以上。 2. 五官端正，儀態良好，淡妝上崗。 3、外向開朗，善于主動溝通；抗壓能力強，能處理突發情況；服務意識突出。 崗位福利：5000元底薪+全勤100元+提成+工齡；包食宿、生日福利、節日福利、春節年假等

崗位職責/職位描述 1、 熟知當天訂餐情況，注意記錄賓客的特別活動(如生日慶祝會)，應及時向主管匯報； 2、 替賓客存取保管衣物，并詢問有無貴重物品，貴重物品提醒賓客自行保管； 3、 迎接賓客，引導賓客到預訂臺位或賓客滿意的臺位； 4、 客滿時，負責安排好后到的賓客，使賓客樂于等位； 5、 隨時注意聽取賓客的意見，及時向上級反映； 6、 隨時注意在接待工作中的各種問題，及時向上級反映和協助處理； 7、 掌握和運用禮貌語言，負責接聽電話，賓客電話訂餐應問清楚基本信息； 8、 向客人介紹餐廳各式菜點、各種飲品和特式菜點，吸引賓客來餐廳就餐。 任職資格： 1、年齡18-40歲，身體健康，女性身高1.60m以上、男性身高1.70以上； 2、有熟練的服務技能技巧和一定的應變能力，能妥善處理服務中出現的一般性問題； 3、掌握餐廳服務規程，了解餐廳各種菜肴的基本特點和簡單的烹制方法； 4、工作主動、熱情、認真，責任心較強； 5、品行端正，身體健康，能吃苦耐勞，初中以上文化程度； 6、形象氣質佳，開朗樂觀，服從管理。 注：此崗位為即將開業的高端餐飲“榮莊”預招，短期、兼職的不考慮哈 崗位福利：5000元底薪+全勤100元+提成+工齡；包食宿、生日福利、節日福利、春節年假等

任職要求： 1. 學歷不限，18-48歲，身體健康，持有效的健康證。 2.會基本普通話溝通，能適應快節奏工作。 注：此崗位為即將開業的高端餐飲“榮莊”預招，工作地點在三寶路中段，尋味三寶店隔壁。 崗位福利：4000元底薪+全勤100元+提成+工齡；包食宿、生日福利、節日福利、春節年假等

【職責內容】 職責說明： 1、負責為美容院客人提供專業的美容服務。   2、講究職業道德，做到文明服務，保持美容的高水準服務，維護公司聲譽。   3、定期建立貴賓及常客檔案，了解他(她)們的愛好、要求及皮膚的特性，以便更好地提供服務。   4、負責保管美容及按摩工具，對工具、美容用品的采購提出建議。   5、參加美容院晨會，完成每天工作流程報表與每月總結報表。 6、完成店長安排的其他工作。 職位要求： 1、皮膚好，儀表大方，熟悉美容產品和手法， 2、持有美容師證書者、有美容院工作經驗者優先考慮； 3、良好的語言表達能力，善于溝通，服務意識強，工作耐心細致； 4、吃苦耐勞，愛崗敬業，良好的個人素質，較高的職業素養和道德； 5、性格開朗樂觀，積極向上，團隊協作能力強。

協助確保餐飲部運作符合其酒店策略，適當執行酒店規章。 Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. 監督部門營運手冊的準備和更新的工作。 Oversees the preparation and update of individual Departmental Operations Manuals.定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導。 Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 賓客服務 Customer Service 確保所有員工遵循品牌承諾并始終提供優異的對客服務。 Ensures that all employees deliver the brand promise and provide exceptional guest service at all times. 確保員工在適當的時候為其他部門的內部客人提供優質服務。 Ensures that employees provide excellent service to internal customers in other departments as appropriate. 禮貌而高效的處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 與客人和同事保持基于良好工作關系的互動接觸。 Maintains positive guest and colleague interactions with good working relationships. 與客人建立并保持良好的客戶關系。 Establishes a rapport with guests maintaining good customer relationships.經常親自證實餐廳客人得到的是最好的服務。 Personally and frequently verifies that guests in the Outlet are receiving the best possible service. 在餐廳區域花時間巡視（高峰時段）以確保員工很好地管理餐廳區域并使各項工作達到最佳滿意度。 Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.   財務 Financial  將員工的工作能力通過多項技能、多項任務和有彈性的日程安排運用而達到最大化，以完成經營上的財政目標和顧客期望。 Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. 關注工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管理的要求以達到所有設備的最佳調配和能源使用效率。 Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. 確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。 Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise. 達到月度和年度個人目標和餐廳營業收入。 Achieves the monthly and annual personal target and the outlet’s revenue. 協助餐飲部年度經營計劃的準備工作。 Assists in the preparation of the Annual Business Plan for Food and Beverage Division. 協助進行月度的再度預測，適當的時候讓部門副經理參與其中。 Assists in the monthly reforecasting, involves the AM as appropriate. 確保與財務記錄的保留、錢款處理及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information 協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 以主要的業績表現指數為基礎對成本進行預先管理控制，適當的時候讓部門主管參與其中。 Manages costs proactively based on key performance indicators, works with the AM as appropriate. 確保使用新技術和設備，簡化工作系統提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 有效控制部門破損，在規定范圍之內。 Effectively control department breakage within the prescribed scope.   市場營銷 Marketing  與部門成員一起準備年度市場計劃，作為完成餐飲部年度市場計劃的依據。 Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan. 不斷評估當地、國內和國際市場趨勢、供應商和其他酒店/餐飲企業營運狀況以確保酒店自身經營狀況保持競爭力和領先位置。 Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge. 不斷尋求市場和公關方面的機會以加強關注力并最終帶來生意。 Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.     營運 Operational 確保酒店最基本的品牌標準都要被貫徹執行。 Ensures that minimum brand standards have been implemented. 確保貫徹執行所有凱悅溫情和餐飲經典20條的標準。 Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. 對于客戶調查結果做出回應并落實相應的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 以支持和靈活的態度與其他餐廳經理緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the sati sfaction of hotel guests. 確保部門員工以支持和靈活的態度和“團隊協作”的精神與其他部門合作。 Ensures that Outlet employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 在營運過程中將對于餐飲產品的檢驗和監督貫穿始終，并在適當的情況下作出反饋。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. 監督餐廳的服務和餐飲標準。在必要的地方與餐廳主管和廚師長一起實施正確的措施。 Monitors service and food and beverage standards in the Outlet.  Work with theTeam Leader, and Chef de Cuisines to take corrective actions where necessary 與廚師長共同對餐飲營運進行頻繁而全面的檢查。 Conducts frequent and thorough inspections together with the Chef de Cuisines , of the Food and Beverage Operation. 經常查證餐飲準備中僅可用新鮮的產品。 Frequently verifies that only fresh products are used in food and beverage preparation. 協助行政總廚/廚師長提出富有創意的建議和想法。 Assists the Executive Chef/Chef de Cuisines with creative suggestions and ideas. 監督對所有運營設備和營業用品的月度盤點。 Conducts monthly inventory checks on all operating equipment and supplies. 針對每日營運和質量控制與廚房密切溝通。 Liaises with the Kitchen on daily operations and quality control. 對菜單上所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. 確保餐廳的前、后區域的潔凈有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. 與客房部配合，確保嚴格執行既定的清潔計劃。 Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to. 確保根據經營理念對部門進行高效地管理，根據標準提供有禮的、專業的、高效且富有彈性的服務。 Ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times. 確保所有的設備和用品處于嚴格的安全庫存量，并且確保部門有足夠的設備和用品的配備。 Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped. 從準備工作、服務和菜單方面主持 每日班前例會。 Conducts daily pre-shift briefings to employees on preparation, service and menu.     總則 General 協助餐飲部員工的聘用和篩選。在招聘時遵循酒店指示，在篩選員工時以能力基礎進行選擇。 Oversees and assists in the recruitment and selection of Food and Beverage employees. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. 監督部門員工的守時性和儀容儀表，確保他們根據酒店和部門的儀容儀表要求身著正確的制服并保持高標準的儀容儀表和個人衛生狀況。 Oversees the punctuality and appearance of outlet employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 經過適當培訓、指導，通過提高每位員工的技能和能力將其效力發揮到最大化。 Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 指導員工進行年度表現評估，支持他們的職業發展目標。 Conducts annual Performance Development Discussions with employees and to support them in their professional development goals. 通過持續的反饋和月度會議來幫助部門培訓員不斷進步。 Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings. 與學習及發展部經理和部門服務教練協調下為員工制定計劃并落實有效的培訓課程。 Plans and implements effective training programmes for employees in coordination with the L&D Manager and Departmental Service Coach. 監督每周工作時間安排的準備和記錄，確保可以反映出營業需求和其他重要的業績指數。 Oversees the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators. 鼓勵員工成為有創意的、主動的、具有挑戰精神并可以認識到自身對于營運成功所作貢獻的員工。 Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. 支持落實以人為本，示范并加強凱悅價值觀和文化特性。 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. 確保所有員工完全理解并遵守員工守則。 Ensures that all employees have a complete understanding of and adhere to employee rules and regulations. 確保員工遵守與消防、防護和安全相關的酒店、公司和當地的制度、政策和規章。 Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. 對于員工意見調查做出反饋并落實相應的改善措施。 Feedbacks the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.   其他責任 Other Duties  熟知與員工和行業相關的法律法規。 Is knowledgeable in statutory legislation in employee and industrial relations. 在任何時間表現負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅國際。 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. 理解并遵守員工手冊中的規章制度以及涉及到消防、衛生、健康和安全的酒店政策。 Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety. 確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. 與競爭酒店、商業伙伴和其他組織的相關代表保持強而專業的關系來往。 Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations. 根據行業、公司和酒店對于餐飲職能要求的變化做出反應。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. 要時參加培訓課程和會議。 Attends training sessions and meetings as and when required. 執行分派的任何合理任務和額外職責。 Carries out any other reasonable duties and responsibilities as assigned.

遇到投訴或問題，如果不能立即找到解決問題的方法時，則向副理匯報。 Reports complaints or problems to Assistant Manager if no immediate solution can be found. 確保具有營銷員的態度并在酒店內隨時發現銷售的機會。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. 確保具有高水平的酒店產品知識，以便在機會出現時，宣傳/銷售餐廳產品及其它設施/活動。 Ensures a high level of product knowledge of hotel in order to promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arise. 確保持續高水平的賓客服務。 Ensures a high level of customer service is consistently maintained. 將來自任何客人和其他部門的反饋與副理進行溝通。 Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. 遵守酒店有關客房部的政策及程序。 Complies with the Hotel’s Policies & Procedures relating to Housekeeping. 遵守房務部定立的系統及程序。 Complies with all systems and procedures as laid down by Rooms Division. 確保客房的清潔和服務達到凱悅品牌的標準。 Ensures the cleaning and servicing of guest rooms meet Hyatt brand standards. 確保正確地儲存及發出客用品。 Ensures proper storage and issues of guest supplies. 確保按設定的程序及標準處理客房的布草、客衣。 Ensures house linen and laundry as well as guest laundry being handled as per the set procedure and standards. 分配每日工作量并對工作質量和進度進行跟進。 Assign daily task reasonably and monitor the quality and process. 更新可以入住房間的房態。 Updates status of rooms ready for occupancy. 管理儲存物品的盤點，確保準確的用品供應。 Manages inventory of stock to ensure adequate supplies. 檢查客房、餐廳及大堂，以發現須要維修及更換的家具或設備，并向客房部經理提出建議。 Inspects rooms, restaurants and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to Housekeeping Manager. 指引和協助負責清潔的員工的工作任務。 Directs and assists in assigning work to cleaning personnel. 檢查客房、走廊、樓梯間、服務區域、大堂及其它公共區域，以保證這些地方的干凈、整潔。 Inspects guest rooms, corridors, staircases, service areas, lobbies, and other public areas for cleanliness and orderliness. 報告給工程部所有要維修和維護的項目 Reports to Engineering Department all items and fixtures requiring maintenance or repair. 檢查所有重要客人和長住客人的房間。 Inspects all VIP and long-stay guest rooms. 申領客房用品、家具及設備。 Submits requisitions for room supplies, furniture, and equipment. 處理客人關于客房部服務或設備的投訴。 Handles guest complaints regarding Housekeeping service or equipment. 對客房進行最后的檢查并迅速、準確地向客房部文員及/或前臺員工發出房態報告。 Inspects guest rooms and submits prompt and accurate room status reports to housekeeping coordinator and/ or Front Office employees. 發放、檢查及控制所有清潔用品和設備。 Issues, inspects, and controls all cleaning products and equipment. 報告所有遺失及損壞的酒店財產。 Reports missing and damaged hotel property. 根據酒店“失物招領”制度，報告并處理所有失物招領事項。 Reports and handles all Lost & Found items as per Hotel “Lost and Found’ policy. 保持恰當的記錄并控制客房部日常運營及報告 Maintains proper records and controls daily Housekeeping operations and reports. 確保所有供應品、設備及儲藏室的整潔。 Ensures the cleanliness of all supplies, equipment and storage rooms. 根據酒店的政策和客房部的規定使用和控制鑰匙。 Use and control hotel keys according to hotel policy and Housekeeping principle.

協助禮賓部副理確保禮賓部按照既定的理念順暢運作，并始終提供禮貌、專業、快捷、靈活的服務。 Assists the Assistant Manager in efficiently managing the Concierge Department according to established concept statement providing courteous, professional, efficient and flexible service at all times. 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager - Concierge if no immediate solution can be found. 與客人建立并保持良好的關系。 Establishes a rapport with guests, maintaining good customer relationship. 確保禮賓部的柜臺、設施及儲藏室的衛生及妥善保養。 Ensures cleanliness and maintenance of the Concierge counter, equipment and storage. 負責為所有客人提供友善、高效的服務。 Responsible for the provision of friendly and efficient service to all guests. 經常親自檢查，以確保使用禮賓部服務的客人、員工及公眾成員得到符合凱悅酒店集團標準的服務。 Personally and frequently verifies that guests, associates and members of the public utilising the Concierge services are receiving service in line with Hyatt Hotels Corporation standards. 確保正確處理所有客人的留言、郵件、傳真及包裹。 Ensures that all guests’ messages, mail and fax are handled and distributed properly. 強化員工的主人翁精神及營銷員的態度并作出表率，以使員工抓住酒店內的一切銷售機會。 Exemplifies and instils upon the associates the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel. 確保所有運營設備的正常運行，并在需要時匯報維修需求。 Ensures operating equipment is maintained in good working order and to report maintenance requirements.

確保遵循品牌承諾并始終提供優異的對客服務。 Ensures the delivery of brand promise and provides exceptional guest service at all times. 在適當的時候為其他部門的內部客人提供優質服務。 Provides excellent service to internal customers in other departments as appropriate. 禮貌而高效地處理所有客人和內部客人的投訴和詢問確保問題得到圓滿解決。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. 與客人和同事保持基于良好工作關系的互動接觸。 Maintains positive guest and colleague interactions with good working relationships. 與客人建立并保持良好的客戶關系。 Establishes a rapport with guests maintaining good customer relationships. 協助促進工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管理的要求。 Assists to improve productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines. 確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。 Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. 協助餐廳經理達到月度和年度個人目標和餐廳營業收入。 Assists the Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue. 確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information 協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. 確保使用新技術和設備，簡化工作系統提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system 熟練操作收銀系統。 Fully conversant with all aspects of the Cashier System. 按照客人消費的項目計算賬單費用。 Computes bill according to items consumed by guests. 向客人呈送相應的賬單。 Presents checks/ bill showing amount due. 記錄收取的金額并準備報表。 Records amounts received and prepares reports of transactions. 報價并詳細說明所收取項目。 Quotes price and describes features of items for which money is received. 對特別的項目作必要的核查。 Makes necessary checks needed for specific function. 完成日常的值班交接。 Makes daily transactions on shift. 在餐廳賬單、日常交接和報告中說明任何差異的情況。 Reports and explains any discrepancies in outlet checks, daily transactions and reports. 核對所有客人呈交信用卡，確保所有信用卡都在有效期內。 Verifies all credit cards presented by guest before to validity of the card. 嚴格遵守財務部發出的關于收銀及現金處理的政策和程序。 Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling. 有效控制部門破損，在規定范圍之內。 Effectively control department breakage within the prescribed scope.

根據進度表開展有序的客房維修程序并監督之。 Carries out and supervises the regular Guestroom Servicing Programme according to the established schedule. 監督全部維護保養工作，確保主機房按照營業要求持續不斷的有效運作。 Supervises all maintenance activities to ensure the “Primary Plant” provides continuous and consistent utilities required for operations. 確保所有燃料提前運抵，合理控制、貯存和使用，并建立相關的政策程序。 Assists in ensuring the control, verification, storage and utilisation of all fuel deliveries to the premises are carried out as per the established Policies & Procedures. 與工程部工程師溝通，協助準備周的工作時間表以協調工作量的分配。 Assists in preparing weekly work schedules in accordance with workload and priorities in coordination with Engineer. 檢查工程部區域，確保設備的正常功能、清潔狀況并高于房務部的要求。 Inspects designated Engineering areas ensuring proper functioning of equipment, cleanliness and high housekeeping standards. 監管并跟進特殊項目。 Supervises and carries out special projects. 確保所有要求的維護保養工作準時完成，尤其關注與顧客密切相關的工作。 Carries out and completes all maintenance requests on time and pays particular attention to guest related jobs. 有必要時積極參與設備維修事宜的討論。 Participates and contributes in discussion related to modifications of equipment when required. 確保工程部儲物室的物資存貨充足，并嚴格控制消耗量。 Maintains the engineering store and keeps close control on consumption of material and inventory. 協調并制作備用零件訂單以應對緊急維修并確保有充足的零件。 Prepares orders for spare parts as to maintain the par stock for emergency requirements. 制做零件和使用品的采購清單，提供給工程部經理以保證不斷貨。 Submits request to the Engineering Manager for the purchases of parts and consumables. 密切控制所有有效消耗，確保酒店所有部門能源的合理利用。 Assists in monitoring and controlling all utility consumption ensuring optimum energy usage by all departments of hotel. 監控所有設備效能，建議節能的方法以減少消耗。 Assists in monitoring energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. 保存所有運行設備的操作手冊和備用零件的清單。 Maintains a comprehensive library of manuals and spare parts list of all operational equipment. 親自監控所有有危險的工作，確保所有的雇員嚴格按照安全條例操作。 Personally supervises all hazardous work and ensures all safety regulations are being strictly observed by all employees. 根據核準的功能請求表，安排人員協助處理其它部門的特殊要求。 Provides Engineering assistance for all special requests from other operation departments as per approved function request sheets. 關注并評估所有工程部員工的工作量和工作質量，匯報副總監/經理。 Assists in monitoring all Engineering employees on productivity and quality of work; reports to Assistant Director of Engineering/ Engineering Manager. 與物料部跟進采購要求。 Follows up on purchasing requirements with Materials department. 確保工程部員工遵循所有工作區域的清潔程序，保護周圍環境。 Strictly adheres to the cleanliness of all work area, protecting the surroundings when executing jobs. 一旦發現與相關設備及安裝有關的安全反常現象，報告工程副總監/經理。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Assistant Director of Engineering/ Engineering Manager.

遇到客人的投訴或問題，如果不能馬上找到解決辦法，則匯報給領班/副理。 Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found. 確保客人得到快速、高效、準確的入住登記和結帳離店服務。 Ensures that guests receive a speedy and efficient check in/ out. 確保嚴格遵守酒店的收銀程序；所有備用金都要根據財務部設立的政策和程序合理使用。 Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance. 確保提供給客人的帳單正確，并正確收款。 Ensures that the guests’ bill is presented and collected accordingly. 保證具有營銷員的態度，并抓住酒店內的一切銷售機會。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. 根據部門運營手冊的標準處理所有抵、離店記錄。 Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual. 遵守預先設立的可用房安排及房價控制。 Adheres to pre-set availability and rate controls. 確保對酒店產品和當地情況的高度了解。 Ensures a high level of product knowledge of hotel and local area. 按照前廳部的程序維護并最新客人歷史記錄及市場數據庫。 Maintains and updates guest history and marketing database as laid down in Front office procedures. 確保維持高水平的對客服務。 Ensures a high level of customer service is consistently maintained. 確保前廳部與其它部門的高度配合。 Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel. 確保將任何來自客人或其它部門的反饋及時并準確地匯報給前廳部經理及大堂副理。 Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments. 確保高度了解酒店產品知識，以便在機會出現時，宣傳/銷售客房、餐廳及其它設施/活動。 To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises. 主動向潛在客人推銷金護照計劃。 Promotes Gold Passport programme to potential guests whenever possible. 熟知各種航空公司獎勵計劃。 To be knowledgeable with the various airline frequent flyer programmes. 遵守酒店關于前廳部的所有制度。 Complies with all hotel policies relating to Front Office. 遵守前廳部經理制定的所有系統和程序。 Complies with all systems and procedures as laid down by the Front Office Manager. 必要時協助預訂部的工作。 Assists with reservations whenever necessary. 及時處理所有收到及發出的郵件、傳真、速遞物品及留言。 Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner. 需要時處理基本的商務中心服務。 Handles basic Business Centre services when required. 處理鑰匙并確保遵守安全制度。 Handles keys and ensures Security policies are adhered to. 按制度處理外匯兌換。 Handles foreign exchange according to policies. 履行收銀員的職責；下班時按照定立的標準點齊款項。 Performs cashier functions; balances at the end of the shift according to established standards.

確保所有員工遵循品牌承諾并始終提供優異的對客服務。 Ensures that all employees deliver the brand promise and provide exceptional guest service at all times. §? 確保員工在適當的時候為其他部門的內部客人提供優質服務。 Ensures that employees provide excellent service to internal customers in other departments as appropriate. §? 禮貌而高效的處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. §? 與客人和同事保持基于良好工作關系的互動接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 與客人建立并保持良好的客戶關系。 Establishes a rapport with guests maintaining good customer relationships. §? 經常親自證實餐廳客人得到的是最好的服務。 Personally and frequently verifies that guests in the Outlet are receiving the best possible service. §? 在餐廳區域花時間巡視（高峰時段）以確保員工很好地管理餐廳區域并使各項工作達到最佳滿意度。 Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

監管所有設備的正常運行,并且確保操作符合當地的規章制度及凱悅國際的標準。 Supervises the overall maintenance function of the property, ensuring compliance with local regulations & Hyatt International standards of operation. 根據生產廠商的說明要求，對所有的設備和財產制定和審核一套全面的預防性維護計劃。 Implements and audits a comprehensive Preventive Maintenance Programmes for all equipment and other assets in accordance with manufacturers’ specifications. 協助人力資源部定時檢查員工更衣室、員工餐廳和員工宿舍各項設施/設備，確保設施/設備正常運作。 Assist HR Check employee lockers on regular basis and ensure all equipment in the employee restaurant, employee residence run smoothly. 確保工程部使用的所有設備按時參加當地政府/國家的檢驗檢查。 Ensure all equipment is inspected base on the time line of legal request. 監督所有設備的功能，確保符合地方法規和凱悅國際的標準。 Monitor and ensure all equipment follow local government and Hyatt international operation standard. 根據已確定的時間表開展及監督有序的客房維修程序。 Carries out and supervises the regular Guestroom Servicing Programme according to the established schedule. 監督全部維護保養工作，確保主機房按照營業要求能夠持續不斷的有效運作。 Supervises all maintenance activities to ensure the “Primary Plant” provides continuous and consistent utilities required for operations. 確保所有燃料提前運抵，合理控制、貯存和使用，并建立相關的政策程序。 Ensures the control, verification, storage and utilisation of all fuel deliveries to the premises are carried out as per the established Policies & Procedures. 與工程部領班溝通，依據工作量和優先事宜協助準備每周工作時間表。 Assists in preparing weekly work schedules in accordance with workload and priorities in coordination with Team Leader - Engineering. 每天檢查工程部區域，確保設備的正常功能、清潔狀況并高于房務部的要求。. Performs routine inspection of Engineering areas, ensuring proper functioning of equipment, cleanliness and high housekeeping standards. 監管外來合同商的特殊項目和人員。 Coordinates and supervises special projects, overseeing the employment of outside contractors. 確保所有要求的維護保養工作準時完成，尤其關注與顧客密切相關的工作。 Ensures all maintenance requests are being completed on time and pays particular attention to guest related jobs. 積極參與設備維修事宜的討論。 Participates and contributes in discussion related to modifications of equipment when required. 確保工程部儲藏室的物資存貨充足，并嚴格控制材料和庫存的消耗。 Ensures the Engineering store and keeps close control on consumption of material and inventory. 協調訂購備用零件以應對緊急維修并確保有充足的零件。 Coordinates and makes orders for spare parts while maintaining par stock for emergency requirements. 妥善保管存檔各種設施設備的使用手冊和配件。 Maintains a comprehensive library of manuals and spare parts list of all operational equipment. 制作零件和使用品的采購清單，提供給工程副總監確認以保證不斷貨。 Initiates and submits purchases request to the Assistant Director of Engineering for approval prior to the purchases of parts and consumables. 密切控制所有設施的消耗，確保酒店所有部門能源的合理利用。 Monitors closely and controls all utility consumption ensuring optimum energy usage by all departments of hotel. 監控所有設備效能，為節能減少損耗提供建議。 Monitors energy efficiency of all equipment; makes recommendations and advises for energy saving to reduce wastage. 保存所有運行設備的操作手冊和備用零件的清單。 Maintains a comprehensive library of manuals and spare parts list of all operational equipment. 親自監督所有危險的工作，確保所有雇員嚴格按照安全操作程序進行。 Personally supervises all hazardous work and ensures all safety regulations are being strictly observed by all employees. 根據核準的功能請求表，安排工程部人員協助處理其它部門的特殊要求。 Arranges Engineering assistance for all special requests from other operation departments as per approved function request sheets. 關注并評估所有工程部員工的工作量和工作質量，匯報總監/副總監。 Monitors and evaluates all Engineering employees on productivity and quality of work; reports to Director of Engineering/ Assistant Director of Engineering. 協助制作機房機械設備的年度保養計劃。 Assists in the planning of yearly maintenance of plant room machinery and equipment. 與物料部跟進采購要求。 Follows up on purchasing requirements with Materials department. 確保工程部員工遵循所有工作區域的清潔程序，在工作時保護周圍環境。 Ensures all Engineering employees adhere to the cleanliness of all work area, protecting the surroundings when executing jobs. 一旦發現與安全有關的反常現象，報告給工程總監。 Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Director of Engineering.

崗位職責： 1、全面負責康養中心的日常運營管理工作，包括前期籌建、隊伍建設等； 2、負責根據上級公司分配的經營指標任務； 3、負責康養中心的運營成本管控及財務預算管理； 4、組織協調內外部資源，維護并開拓外部關系，推動績效提升和經營目標實現。 5、負責康養中心物資、設備、設施的分配和使用管理等。 任職要求： 1、本科及以上學歷； 2、具有康養康復、健康管理咨詢，營養品保健品等大健康行業管理經驗優先,熱衷于老齡產業，耐心與老人相處； 3、具有敏銳的市場洞察力與經營管理能力； 4、具有較強的團隊管理和組織協調能力等。