·???????Promote a helpfuland professional image to the guest, and give full co-operation to any guestrequiring assistance, with a prompt caring and helpful attitude. 對客塑造一個專業及樂于助人的形象，當客人遇到任何需要幫助的情況時，及時的以關懷和幫助的態度給予充分配合。 Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings. 要完全熟知酒店及本地其他場所的服務和設施。 Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area. 要對客人關于本地餐廳、交通和娛樂活動的問題做出回答。 Suggest off-the-beaten path places to guests to present authentic dinning, entertainment, and travel experience. 為客人推薦一些不同尋常的正宗的飲食、娛樂活動以及旅行體驗。 Perform opening and closing procedures at all Guest Services Area. 負責所有賓客服務部所屬區域的營業和關閉的相關工作。 Ensure all guests experience a fresh and modern check-in/check-out procedure. 確保所有客人在辦理入住、離店手續時，都能有新穎和時尚的體驗。 Assist with luggage and door upon guest request. 當客人提出需要行李和開門服務時應提供相應服務。 Perform curbside check in for special guests on mobile devices. 使用移動設備為特殊客人在房間辦理入住手續。 Ensure that guest history is maintained accurately and up to date. 確保客史信息維護的正確性和時效性。 Ensure that the Guest Services and surrounding area are kept clean and always organized. 確保賓客服務部及其他周邊區域隨時都保持干凈和整潔的狀態。 Anticipate guest needs and offer related services and suggestions accordingly. 預知客人需求，并提供相關服務和建議。 Find opportunities to surprise and delight guests to create memorable moments. 尋找為客人創造驚喜的機會，從而制造難忘時光。 Be able to build small talks with guests during every interaction to engage with guests. 能夠在每一次與客人相處的時候閑聊一會，從而與客人建立友好的關系。 Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed. 能夠在需要時完全靈活地工作在賓客服務部各個崗位，或酒店其他各個部門。 Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered. 確保所有每日特殊房間，有特別要求的房間，長住客人房間都會在客人抵店前提前鎖定，并且提前準備好歡迎禮品。 Be knowledgeable of all hotel outlets and hours of operation. 熟知酒店所有運營部門信息及營業時間。 Upsell larger rooms or suites to enhance guest experience and maximize revenue. 推銷更大的房間或套房給客人，以提升客人更好的入住體驗及酒店收益最大化。 Cross sell F&B space and products. 交叉銷售餐廳餐位及產品。 Post on a timely basis all laundry, restaurant and other?charges as needed. 將客人的洗衣費用、餐飲費用及其他費用及時入賬。 Print room status reports, complete welcome cards/calls and communicate available services and amenities. 打印房態表，完成歡迎卡片/歡迎電話，以及溝通相應的服務及物品。 Perform daily end of shift deposits and correct?"drop" procedures. 完成每日班次結束后結算程序和正確的“投賬”程序。 Review Up-To-Date Report and Trace File on a regular basis during the day. 每天定期檢查Up-To-Date Report和Trace File。 Settle bill accurately through credit card or cash transaction. 準確地通過信用卡或現金形式結賬。 Keep learning not only Guest Service area but also other Rooms departments and F&B operations. 不斷學習賓客服務部的相關知識，及其他運營部門的相關知識。 Coordinate, process and distribute all incoming reservations during off hours of Revenue Manager and be responsible for telephone inquiries and information services for the hotel. 負責酒店的電話問詢、答疑等服務，并在收益經理休息時，負責協調、處理和分配所有接收到的客房預定。 Optimize revenue through timely and accurate bookings. 通過及時、準確的酒店相關預訂提高酒店收益。 Follow and complete the work that is arranged by supervisor and perform other duties as assigned by superior. 按照上級領導的工作安排，完成工作，履行上級分派的其它職責。