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    • 全國 | 經(jīng)驗不限 | 學(xué)歷不限
      國際高端酒店/5星級 | 2000人以上
      • 投遞簡歷
      工作職責(zé):? 領(lǐng)導(dǎo)力與戰(zhàn)略方向:為所有酒店部門提供富有遠見的領(lǐng)導(dǎo)力,制定符合公司使命和愿景的戰(zhàn)略目標。通過有效的決策、團隊領(lǐng)導(dǎo)和培養(yǎng)卓越文化來推動酒店的整體表現(xiàn)。 ? 運營監(jiān)督與效率:監(jiān)督所有酒店運營,確保各部門之間無縫協(xié)作,以保持運營效率并提供卓越的賓客體驗。實施和監(jiān)控標準操作程序 (SOP),以確保在所有領(lǐng)域提供一致的服務(wù)。 ? 財務(wù)管理和盈利能力:管理酒店的財務(wù)績效,包括預(yù)算、預(yù)測和損益 (P&L) 管理,確保成本控制和創(chuàng)收。分析財務(wù)報告以制定在保持高服務(wù)標準的同時最大限度提高盈利能力的策略。 ? 賓客滿意度與卓越服務(wù):通過推動賓客服務(wù)計劃并及時響應(yīng)賓客的反饋和投訴,確保最高水平的賓客滿意度。持續(xù)監(jiān)控賓客滿意度指標并領(lǐng)導(dǎo)改進工作以保持高忠誠度。 ? 銷售與營銷領(lǐng)導(dǎo):與銷售和營銷團隊合作,制定并執(zhí)行創(chuàng)收策略,包括入住率管理、促銷和市場定位。代表酒店在當(dāng)?shù)睾蛥^(qū)域市場,與關(guān)鍵利益相關(guān)者建立關(guān)系,以提高知名度并推動業(yè)務(wù)發(fā)展。 ? 員工發(fā)展與團隊參與:領(lǐng)導(dǎo)人才招聘、培訓(xùn)和發(fā)展工作,確保酒店擁有一支積極向上、業(yè)績優(yōu)異的團隊。營造積極的工作環(huán)境,鼓勵員工之間的團隊合作、創(chuàng)新和持續(xù)學(xué)習(xí)。 ? 合規(guī)與風(fēng)險管理:確保遵守所有當(dāng)?shù)胤伞⒎ㄒ?guī)和品牌標準,包括健康和安全協(xié)議。監(jiān)督風(fēng)險管理工作,包括安全、保障和危機管理計劃,以保護客人、員工和資產(chǎn)。 ? 利益相關(guān)者管理和報告:作為酒店業(yè)主、高級管理層和外部利益相關(guān)者的主要聯(lián)絡(luò)人,定期更新酒店的業(yè)績和戰(zhàn)略方向。準備并提交績效報告,重點介紹成功、挑戰(zhàn)和增長機會。任職資格:具有在酒店業(yè)擔(dān)任總經(jīng)理或高級領(lǐng)導(dǎo)職位的豐富經(jīng)驗,并有推動運營成功的記錄。具有敏銳的商業(yè)頭腦,擅長財務(wù)管理、創(chuàng)收和戰(zhàn)略規(guī)劃。卓越的領(lǐng)導(dǎo)能力,能夠激勵和發(fā)展團隊以實現(xiàn)高績效。出色的溝通和人際交往能力,能夠管理與業(yè)主、利益相關(guān)者和員工的關(guān)系。英語熟練;會其他語言者優(yōu)先。能夠靈活安排工作時間,包括晚上、周末和節(jié)假日
    • 福州 | 經(jīng)驗不限 | 學(xué)歷不限
      • 五險一金
      • 節(jié)日禮物
      • 技能培訓(xùn)
      • 帶薪年假
      • 崗位晉升
      • 管理規(guī)范
      • 午餐補貼
      • 領(lǐng)導(dǎo)好
      • 包吃包住
      卓越雇主
      卓越雇主
      國際高端酒店/5星級 | 2000人以上
      • 投遞簡歷
      崗位職責(zé): 1. 全面管理:負責(zé)酒店的整體運營管理,確保酒店各項業(yè)務(wù)順利進行,達成經(jīng)營目標。 2.戰(zhàn)略規(guī)劃:制定并執(zhí)行酒店的長期發(fā)展戰(zhàn)略,提升酒店品牌影響力和市場競爭力。 3. 財務(wù)管理:監(jiān)控酒店財務(wù)狀況,控制成本,優(yōu)化資源配置,確保酒店盈利水平。 4. 客戶服務(wù):監(jiān)督服務(wù)質(zhì)量,處理客戶投訴,確保顧客滿意度,提升客戶忠誠度。 5. 團隊建設(shè):領(lǐng)導(dǎo)和管理各部門經(jīng)理及員工,培養(yǎng)高效團隊,推動員工職業(yè)發(fā)展。 6. 市場推廣:與市場銷售部門合作,制定營銷策略,拓展客源渠道,提升酒店入住率。 7. 安全合規(guī):確保酒店運營符合法律法規(guī)要求,保障客人和員工的安全。 任職要求: 1. 教育背景:大專及以上學(xué)歷,酒店管理、工商管理等相關(guān)專業(yè)優(yōu)先。 2. 工作經(jīng)驗:8年以上酒店行業(yè)經(jīng)驗,至少3年同崗位或高層管理經(jīng)驗。 3. 領(lǐng)導(dǎo)能力:具備卓越的領(lǐng)導(dǎo)力和決策能力,能夠帶領(lǐng)團隊實現(xiàn)目標。 4. 溝通協(xié)調(diào):出色的溝通技巧,能夠與不同層級的人員有效協(xié)作。 5. 創(chuàng)新思維:富有創(chuàng)新精神,能夠根據(jù)市場需求調(diào)整經(jīng)營策略。 6. 語言能力:溝通能力強,具備良好的書面表達能力。
    • 廈門 | 8年以上 | 本科 | 提供食宿
      • 五險一金
      • 技能培訓(xùn)
      • 帶薪年假
      • 崗位晉升
      • 管理規(guī)范
      • 包吃包住
      • 人性化管理
      • 領(lǐng)導(dǎo)好
      • 員工活動
      國際高端酒店/5星級 | 100-499人
      • 投遞簡歷
      崗位職責(zé) 1.負責(zé)監(jiān)督導(dǎo)和指導(dǎo)酒店的運營部門包括前廳,餐飲/廚房,客房,工程,安保,水療及健身中心相關(guān)的經(jīng)營部門。確保這些部門在以下幾個方面的正常運營:收入和利潤的最大化,運營成本最小化,實施和監(jiān)督服務(wù)標準/團隊成員的培訓(xùn)。 2.全力關(guān)注酒店的經(jīng)營戰(zhàn)略,參與酒店內(nèi)的管理核心項目。 3.積極跟進SALT和QA、有效率的采取整改措施。 4.制定營運部門年度預(yù)算,審核和批準營運部門的所有花費。 5.與各部門合作,制定酒店經(jīng)營產(chǎn)品的推廣和促銷活動,促使收益和市場影響的最大化。 6.全面關(guān)注賓客服務(wù)質(zhì)量,確保顧客滿意度維持在最高水平。 7.確保酒店安全制度、緊急情況處理規(guī)定和程序的有效實施。 崗位要求 1.具有國際品牌酒店EAM或同等職位至少1年工作經(jīng)驗優(yōu)先考慮。 2.具有國際奢華品牌酒店餐飲背景的工作經(jīng)驗優(yōu)先考慮。 3.優(yōu)秀的人際溝通交流能力,有不同的文化意識。 4.具有強大的商業(yè)意識,敏銳的觀察力,市場敏感度和創(chuàng)新精神。 5.出色的組織領(lǐng)導(dǎo)能力、分析決策能力、應(yīng)變能力和解決問題能力。 6.積極主動、充滿活力、強烈責(zé)任感和團隊合作精神。
    • 全國 | 10年以上 | 本科 | 提供食宿
      • 五險一金
      • 帶薪年假
      • 崗位晉升
      • 技能培訓(xùn)
      • 管理規(guī)范
      • 人性化管理
      國際高端酒店/5星級 | 1-49 人
      • 投遞簡歷
      Job Title:? General Manager, The Langham, Hefei & General Manager, The Langham, Haikou Awholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group(LHG) comprises a family of distinctive brands, including The Langham Hotelsand Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us.?With dedicated colleagues across fourcontinents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. You will be leading a passionate & talented Hotel Team to drive for maximizing long-term financial growth of the hotel, delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group. ? Key Responsibilities: Drive & execute Company’s strategic objectives Full accountability on successful implementation of Company’s strategies and achievement of goals Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom-line results. Driving continuous improvement in all areas of operations Recruit, mentor, and develop talents and future pipeline Participate and lead organizational initiatives to provide a forum for best practices sharing. Reviewing financial results to highlight successes and identify/rectify areas in need of improvements Provide timely forecasting and financial projections as required Ensure compliance with all LHG brand standards & local regulations ? Qualifications: Luxury Hospitality Group experience is preferred Relevant area/city working experience is preferred Pre-opening experience is preferred (For Pre-opening Hotel Only) Minimum 3+ years as an Operational General Manager Ability to understand a variety of industrial issues and develop strategic business plans Analytical & numerical ability to interpret and present financial data Excellent communication skills with ability to present clear & concise information to different stakeholders Problem solving ability on both operational and/or strategic areas Strong interpersonal skills The ideal candidate should possess extensive experience in Sales, Marketing and Revenue Management, with a proven track record of success in optimizing hotel profitability? Fluent written & spoken English and Mandarin are mandatory required
    • 全國 | 5年以上 | 本科
      國際高端酒店/5星級 | 2000人以上
      • 投遞簡歷
      With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
    • 全國 | 5年以上 | 大專
      • 五險一金
      • 節(jié)日禮物
      • 技能培訓(xùn)
      • 帶薪年假
      • 崗位晉升
      • 管理規(guī)范
      • 人性化管理
      • 領(lǐng)導(dǎo)好
      • 年度旅游
      卓越雇主
      卓越雇主
      國際高端酒店/5星級 | 2000人以上
      • 投遞簡歷
      Role Purpose As General Manager?you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and?brand within the local area.? ? Your Day to Day People? Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Guest Experience Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest?satisfaction goals.? Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Speak to guests – ask for their feedback and build relationships. Financial Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share.? Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.? Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets.? Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint. Perform other duties as assigned. May also serve as manager on duty. ? What We Need from You Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English and preferably to able to converse in local language.
    • 國際高端酒店/5星級 | 2000人以上
      • 投遞簡歷
      With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
    • 全國 | 經(jīng)驗不限 | 學(xué)歷不限 | 提供食宿
      國際高端酒店/5星級 | 2000人以上
      • 投遞簡歷
      職位描述 ? 作為希爾頓花園酒店總經(jīng)理負責(zé)管理酒店管理團隊和酒店整體目標從而為賓客和會員提供一個良好的體驗, 并同時保證酒店盈利水平和賓客的滿意度。 服務(wù)于這個希爾頓品牌將會如何? 希爾頓花園酒店在全球多個迷人目的地設(shè)立了酒店,在體現(xiàn)當(dāng)?shù)貏e具風(fēng)情的文化和歷史特色的同時,以現(xiàn)代時尚方式充分展現(xiàn)希爾頓引以為豪的悠久傳統(tǒng)。希爾頓可為賓客提供精致宜人的環(huán)境和體現(xiàn)希爾頓服務(wù)精神的個性化關(guān)懷,全力打造無以倫比的非凡體驗。 如果您能充分理解個性化關(guān)懷的重要性,并了解如何通過最具特色的客戶服務(wù)提供同樣最具特色的不同體驗,那您也許正是我們正在努力尋找以加入希爾頓花園酒店團隊的優(yōu)秀人才。在希爾頓花園酒店,我們鄭重承諾在賓客所入住的每一個杰出酒店提供豐富多彩的難忘體驗。 我的具體職責(zé)是什么? 作為希爾頓花園酒店總經(jīng)理負責(zé)管理酒店管理團隊和酒店整體目標從而為賓客和會員提供一個良好的體驗,總經(jīng)理同時還需要保證酒店盈利水平和賓客的滿意度。具體來說, 您將要以最高標準來負責(zé)及執(zhí)行以下工作: 管理酒店的持續(xù)盈利能力、確保酒店的收益和賓客的滿意度達標甚至超過標準要求 領(lǐng)導(dǎo)指揮酒店的所有關(guān)鍵性事宜,包括資本項目,賓客服務(wù)以及酒店翻新 確保所有的決策對于酒店和集團都是利益最大化 提供可實現(xiàn)的酒店預(yù)算并且為酒店設(shè)置短期和長期的戰(zhàn)略目標 為酒店員工組建有效的領(lǐng)導(dǎo)團隊 領(lǐng)導(dǎo)指揮酒店所有的商務(wù)計劃 符合甚至超過希爾頓品牌服務(wù)標準 確保成本得到控制同時收益機會有效發(fā)現(xiàn)并達成 管理和開發(fā)的酒店管理團隊,以確保希爾頓全球職業(yè)發(fā)展和繼任計劃有效執(zhí)行 定期與部門主管舉行簡報和溝通會議 應(yīng)對審計,確保酒店能持續(xù)改進 ?? 職位要求 ? 我們尋找什么樣的人才? 希爾頓酒店集團旗下品牌酒店及度假村的總經(jīng)理始終要以賓客的利益為重并與其他團隊成員密切合作若要成功地應(yīng)聘這一職位,您的態(tài)度、行為、技能和價值觀應(yīng)符合下列標準: 有相似標準的酒店總經(jīng)理\酒店經(jīng)理\行政副經(jīng)理\運營總監(jiān)或市場銷售總監(jiān)的經(jīng)歷 酒店管理及相關(guān)的學(xué)位 具有很強的商業(yè)頭腦以及隨著經(jīng)驗不斷增加的盈利能力 有相似規(guī)模酒店的經(jīng)驗預(yù)算管理,收益提案,結(jié)果預(yù)測的經(jīng)驗 杰出的領(lǐng)導(dǎo)能力 良好的溝通能力及技巧 深入了解酒店/休閑/服務(wù)行業(yè) 如果你有以下能力或經(jīng)驗會讓你更勝任此職位: ?? 有相似標準的酒店總經(jīng)理經(jīng)驗 我能享受哪些福利待遇? 您的福利待遇將包括具有競爭力的薪酬福利和休假權(quán)利、員工可以成為希爾頓榮益會員,并借此享受我們?nèi)蚋鞯鼐频甑膬?yōu)惠房價,以及由希爾頓酒店集團及合作伙伴所提供產(chǎn)品和服務(wù)的折扣。我們熱切希望能為您詳細說明希爾頓酒店集團這一全球性酒店企業(yè)可提供的眾多豐厚待遇。 立即了解有關(guān)希爾頓酒店及度假村 --- 可在杰出酒店提供非凡體驗的卓越品牌的更多信息。
    • 全國 | 5年以上 | 大專
      • 五險一金
      • 節(jié)日禮物
      • 技能培訓(xùn)
      • 帶薪年假
      • 崗位晉升
      • 管理規(guī)范
      • 人性化管理
      • 領(lǐng)導(dǎo)好
      • 年度旅游
      卓越雇主
      卓越雇主
      國際高端酒店/5星級 | 2000人以上
      • 投遞簡歷
      職位簡介 作為總經(jīng)理,您將負責(zé)酒店的日常管理,把控運營和方向,最大限度提高銷售額和收入,提升財務(wù)回報,增強賓客體驗,確保營運安全。您將引領(lǐng)團隊成員發(fā)展,推行品牌標準,打造酒店及品牌在當(dāng)?shù)氐闹龋⒂行Ч芾順I(yè)主關(guān)系和合作伙伴關(guān)系。 您的日常工作 員工團隊 制定與酒店服務(wù)理念相一致的計劃和措施,增強團隊融入度 制定、實施和監(jiān)督團隊成員繼任計劃,培養(yǎng)后備力量 為團隊成員制定績效和發(fā)展目標,并提供指導(dǎo)、輔導(dǎo)和定期反饋,以提高績效表現(xiàn) 根據(jù)公司規(guī)則和政策監(jiān)督與人力資源相關(guān)的行動 有效管理業(yè)主關(guān)系和合作伙伴關(guān)系,包括所有關(guān)鍵利益相關(guān)者 賓客體驗 遵守品牌標準和服務(wù)標準,履行品牌大使職責(zé) 推動客人滿意度目標的實現(xiàn) 與同事和酒店團隊成員合作,建立并實施滿足或超越賓客期望的服務(wù)和計劃 積極與客人溝通——詢問客人反饋意見并跟進,建立良好客戶關(guān)系 財務(wù)回報 制定酒店年度資金計劃、現(xiàn)金流計劃以及市場營銷方案。 分析財務(wù)狀況,提高酒店收入、未來盈利能力,實現(xiàn)投資回報率最大化 利用分銷渠道和技術(shù)平臺促進收入,盡可能擴大市場份額 負責(zé)酒店資金計劃和資產(chǎn)管理工作,與業(yè)主協(xié)作,保持或提高酒店的市場領(lǐng)先地位 企業(yè)責(zé)任 為客人及團隊成員提供安心可靠的環(huán)境,保障酒店資產(chǎn)安全 作為公共關(guān)系代表,提高酒店和品牌在本地市場的認知度 推動團隊成員積極參與社區(qū)組織、活動和商業(yè)業(yè)務(wù) 制定并實施環(huán)保行動計劃,采取措施減少酒店的碳足跡 我們對您的要求???????????? 酒店管理、工商管理專業(yè)學(xué)士學(xué)位/ 高等教育資格或同等學(xué)歷 5~10年酒店管理經(jīng)驗,或教育背景加工作經(jīng)驗達到同等水平 所需經(jīng)驗可能因酒店規(guī)模和業(yè)務(wù)復(fù)雜程度而異 能說流利的中文,能使用英文作為工作語言
    • 全國 | 5年以上 | 大專
      • 五險一金
      • 節(jié)日禮物
      • 技能培訓(xùn)
      • 帶薪年假
      • 崗位晉升
      • 管理規(guī)范
      • 人性化管理
      • 領(lǐng)導(dǎo)好
      • 年度旅游
      卓越雇主
      卓越雇主
      國際高端酒店/5星級 | 2000人以上
      • 投遞簡歷
      智選假日酒店總經(jīng)理優(yōu)才計劃項目介紹: 我們幫助未來智選假日總經(jīng)理人才從優(yōu)秀領(lǐng)導(dǎo)者身上學(xué)習(xí)工作方式和品牌文化,配合完善的導(dǎo)師計劃和系統(tǒng)的發(fā)展規(guī)劃,在3.5個月項目期中快速成長。精心選擇的帶教總經(jīng)理(導(dǎo)師)將參與制定方案,為最大化發(fā)掘領(lǐng)導(dǎo)潛力,提供鍛煉機會和挑戰(zhàn)。在培訓(xùn)、自我能力提高及評估之后將有機會成為智選假日總經(jīng)理。 職位資格及技能要求: - 具備國際酒店品牌部門總監(jiān)級別經(jīng)驗、或國內(nèi)酒店品牌總經(jīng)理經(jīng)驗 - 熟悉中端及以上酒店運營管理模式,在以往酒店業(yè)績做出過卓越貢獻.。 - 良好的運營管理,財務(wù),銷售、營銷與收益優(yōu)化優(yōu)秀的溝通協(xié)調(diào)和服務(wù)意識及較強的執(zhí)行力。
    • 全國 | 經(jīng)驗不限 | 本科
      • 五險一金
      • 技能培訓(xùn)
      • 帶薪年假
      • 崗位晉升
      • 管理規(guī)范
      • 人性化管理
      • 職業(yè)發(fā)展計劃
      • 員工活動
      • 免費工作餐
      • 入職培訓(xùn)
      國際高端酒店/5星級 | 100-499人
      • 投遞簡歷
      崗位職責(zé): 1、全面負責(zé)酒店的日常運營和管理:確保酒店各項經(jīng)營和管理指標的完成,帶領(lǐng)團隊實現(xiàn)年度經(jīng)營目標; 2、制定酒店經(jīng)營戰(zhàn)略和管理目標:包括制定酒店各階段經(jīng)營計劃、規(guī)章制度、服務(wù)操作規(guī)程等,并監(jiān)督貫徹執(zhí)行; 3、建立健全酒店組織系統(tǒng):使酒店組織系統(tǒng)合理化、精簡化、高效化,確保酒店各部門之間協(xié)調(diào)運作; 4、健全財務(wù)制度:閱讀分析每日、每月財務(wù)報表,監(jiān)督財務(wù)部門做好成本控制、財務(wù)預(yù)算等工作; 5、有效把控門店運營成本:根據(jù)酒店行業(yè)淡旺季,合理調(diào)整運營策略,提升經(jīng)營業(yè)績; 6、確保服務(wù)質(zhì)量:管理、指導(dǎo)和監(jiān)督員工工作,確保酒店的服務(wù)質(zhì)量和衛(wèi)生環(huán)境符合相關(guān)標準; 7、建立培訓(xùn)體系:制定有效的培訓(xùn)體系及激勵機制,提升員工的綜合素質(zhì)和服務(wù)水平; 8、處理顧客投訴:做好顧客投訴處理與協(xié)調(diào)工作,確保顧客滿意度; 9、掌握市場動態(tài):關(guān)注市場動態(tài)和競爭信息,制定切實可行的市場營銷策略; 10、制定市場拓展計劃:帶領(lǐng)銷售團隊進行全面的市場推廣和銷售活動,擴大酒店知名度; 11、客戶關(guān)系管理:與客戶保持良好溝通,維護酒店良好形象; 12、人才選拔與培養(yǎng):負責(zé)酒店管理團隊的建設(shè),選拔、任免、考核管理人員,決定員工編制及獎懲、晉升工作; 13、內(nèi)部溝通與協(xié)調(diào):協(xié)調(diào)酒店內(nèi)部各部門之間的關(guān)系,確保酒店有一個高效率的工作團隊; 14、員工關(guān)懷與激勵:以身作則,關(guān)心員工,提高酒店凝聚力,激勵員工以高度熱情和責(zé)任感完成本職工作; 15、安全管理:負責(zé)酒店的整體安全工作,包括治安、消防及賓客的人身安全等。 16、社會關(guān)系活動:開展酒店社會關(guān)系活動,樹立良好的企業(yè)形象。 崗位要求: 1、 本科以上學(xué)歷,相關(guān)管理專業(yè)。 2、 從事國際品牌酒店工作10年以上,具有5年以上相關(guān)高層管理工作經(jīng)驗。 3、 熟悉酒店各部門服務(wù)及管理流程。 4、 善于管理和經(jīng)營團隊,事業(yè)心強。 5、 有較強的溝通、計劃、決策和綜合判斷能力。 6、 可以使用英文作為工作語言。
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