工作職責：? 領導力與戰略方向：為所有酒店部門提供富有遠見的領導力，制定符合公司使命和愿景的戰略目標。通過有效的決策、團隊領導和培養卓越文化來推動酒店的整體表現。 ? 運營監督與效率：監督所有酒店運營，確保各部門之間無縫協作，以保持運營效率并提供卓越的賓客體驗。實施和監控標準操作程序 （SOP），以確保在所有領域提供一致的服務。 ? 財務管理和盈利能力：管理酒店的財務績效，包括預算、預測和損益 （P&L） 管理，確保成本控制和創收。分析財務報告以制定在保持高服務標準的同時最大限度提高盈利能力的策略。 ? 賓客滿意度與卓越服務：通過推動賓客服務計劃并及時響應賓客的反饋和投訴，確保最高水平的賓客滿意度。持續監控賓客滿意度指標并領導改進工作以保持高忠誠度。 ? 銷售與營銷領導：與銷售和營銷團隊合作，制定并執行創收策略，包括入住率管理、促銷和市場定位。代表酒店在當地和區域市場，與關鍵利益相關者建立關系，以提高知名度并推動業務發展。 ? 員工發展與團隊參與：領導人才招聘、培訓和發展工作，確保酒店擁有一支積極向上、業績優異的團隊。營造積極的工作環境，鼓勵員工之間的團隊合作、創新和持續學習。 ? 合規與風險管理：確保遵守所有當地法律、法規和品牌標準，包括健康和安全協議。監督風險管理工作，包括安全、保障和危機管理計劃，以保護客人、員工和資產。 ? 利益相關者管理和報告：作為酒店業主、高級管理層和外部利益相關者的主要聯絡人，定期更新酒店的業績和戰略方向。準備并提交績效報告，重點介紹成功、挑戰和增長機會。任職資格：具有在酒店業擔任總經理或高級領導職位的豐富經驗，并有推動運營成功的記錄。具有敏銳的商業頭腦，擅長財務管理、創收和戰略規劃。卓越的領導能力，能夠激勵和發展團隊以實現高績效。出色的溝通和人際交往能力，能夠管理與業主、利益相關者和員工的關系。英語熟練；會其他語言者優先。能夠靈活安排工作時間，包括晚上、周末和節假日

【崗位職責】 1、 全面負責酒店的經營管理。 2、 建立、健全酒店的組織管理系統，使之合理化、精簡化、高效化。 3、 負責實現酒店的營業收入指標和利潤指標。 4、 負責制定酒店的經營預算和決算，提出更新改造和投資計劃。 5、 落實酒店年度財務預算，向各部門下達年度工作指標。 6、 督促酒店維修保養工作和酒店安全管理工作。 7、 負責做好酒店與各界人士的公共關系,樹立酒店良好形象。 8、 做好酒店機構設置、員工編制及重要人事變更。 9、 指導培訓工作，培養人才，提高整個酒店的服務質量和員工素質。 【崗位要求】 1、大專以上學歷，相關管理專業。 2、 從事中高端酒店工作10年以上，具有c5年以上相關高層管理工作經驗。 3、 熟悉酒店各部門服務及管理流程。 4、 善于管理和經營團隊，事業心強。 5、 有較強的溝通、計劃、決策和綜合判斷能力。

Job Title:? General Manager, The Langham, Hefei & General Manager, The Langham, Haikou Awholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group(LHG) comprises a family of distinctive brands, including The Langham Hotelsand Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us.?With dedicated colleagues across fourcontinents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. You will be leading a passionate & talented Hotel Team to drive for maximizing long-term financial growth of the hotel, delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group. ? Key Responsibilities: Drive & execute Company’s strategic objectives Full accountability on successful implementation of Company’s strategies and achievement of goals Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom-line results. Driving continuous improvement in all areas of operations Recruit, mentor, and develop talents and future pipeline Participate and lead organizational initiatives to provide a forum for best practices sharing. Reviewing financial results to highlight successes and identify/rectify areas in need of improvements Provide timely forecasting and financial projections as required Ensure compliance with all LHG brand standards & local regulations ? Qualifications: Luxury Hospitality Group experience is preferred Relevant area/city working experience is preferred Pre-opening experience is preferred (For Pre-opening Hotel Only) Minimum 3+ years as an Operational General Manager Ability to understand a variety of industrial issues and develop strategic business plans Analytical & numerical ability to interpret and present financial data Excellent communication skills with ability to present clear & concise information to different stakeholders Problem solving ability on both operational and/or strategic areas Strong interpersonal skills The ideal candidate should possess extensive experience in Sales, Marketing and Revenue Management, with a proven track record of success in optimizing hotel profitability? Fluent written & spoken English and Mandarin are mandatory required

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Role Purpose As General Manager?you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and?brand within the local area.? ? Your Day to Day People? Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Guest Experience Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest?satisfaction goals.? Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Speak to guests – ask for their feedback and build relationships. Financial Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share.? Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.? Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets.? Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint. Perform other duties as assigned. May also serve as manager on duty. ? What We Need from You Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English and preferably to able to converse in local language.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

職位描述 ? 作為希爾頓花園酒店總經理負責管理酒店管理團隊和酒店整體目標從而為賓客和會員提供一個良好的體驗, 并同時保證酒店盈利水平和賓客的滿意度。 服務于這個希爾頓品牌將會如何？ 希爾頓花園酒店在全球多個迷人目的地設立了酒店，在體現當地別具風情的文化和歷史特色的同時，以現代時尚方式充分展現希爾頓引以為豪的悠久傳統。希爾頓可為賓客提供精致宜人的環境和體現希爾頓服務精神的個性化關懷，全力打造無以倫比的非凡體驗。 如果您能充分理解個性化關懷的重要性，并了解如何通過最具特色的客戶服務提供同樣最具特色的不同體驗，那您也許正是我們正在努力尋找以加入希爾頓花園酒店團隊的優秀人才。在希爾頓花園酒店，我們鄭重承諾在賓客所入住的每一個杰出酒店提供豐富多彩的難忘體驗。 我的具體職責是什么？ 作為希爾頓花園酒店總經理負責管理酒店管理團隊和酒店整體目標從而為賓客和會員提供一個良好的體驗，總經理同時還需要保證酒店盈利水平和賓客的滿意度。具體來說, 您將要以最高標準來負責及執行以下工作: 管理酒店的持續盈利能力、確保酒店的收益和賓客的滿意度達標甚至超過標準要求 領導指揮酒店的所有關鍵性事宜，包括資本項目，賓客服務以及酒店翻新 確保所有的決策對于酒店和集團都是利益最大化 提供可實現的酒店預算并且為酒店設置短期和長期的戰略目標 為酒店員工組建有效的領導團隊 領導指揮酒店所有的商務計劃 符合甚至超過希爾頓品牌服務標準 確保成本得到控制同時收益機會有效發現并達成 管理和開發的酒店管理團隊,以確保希爾頓全球職業發展和繼任計劃有效執行 定期與部門主管舉行簡報和溝通會議 應對審計，確保酒店能持續改進 ?? 職位要求 ? 我們尋找什么樣的人才？ 希爾頓酒店集團旗下品牌酒店及度假村的總經理始終要以賓客的利益為重并與其他團隊成員密切合作若要成功地應聘這一職位，您的態度、行為、技能和價值觀應符合下列標準： 有相似標準的酒店總經理\酒店經理\行政副經理\運營總監或市場銷售總監的經歷 酒店管理及相關的學位 具有很強的商業頭腦以及隨著經驗不斷增加的盈利能力 有相似規模酒店的經驗預算管理,收益提案,結果預測的經驗 杰出的領導能力 良好的溝通能力及技巧 深入了解酒店/休閑/服務行業 如果你有以下能力或經驗會讓你更勝任此職位: ?? 有相似標準的酒店總經理經驗 我能享受哪些福利待遇？ 您的福利待遇將包括具有競爭力的薪酬福利和休假權利、員工可以成為希爾頓榮益會員，并借此享受我們全球各地酒店的優惠房價，以及由希爾頓酒店集團及合作伙伴所提供產品和服務的折扣。我們熱切希望能為您詳細說明希爾頓酒店集團這一全球性酒店企業可提供的眾多豐厚待遇。 立即了解有關希爾頓酒店及度假村 --- 可在杰出酒店提供非凡體驗的卓越品牌的更多信息。

工作概述： 指揮并領導酒店日常事務，提高財務回報，促進員工發展，打造并維護獨特的賓客體驗，執行品牌標準，提升酒店和品牌在當地的知名度。尊重和了解賓客的需求和他們追求的目標，認可贊賞他們，確保賓客得到尊重和重視，并體驗到他們的非凡地位。 崗位職責： 1、全面負責酒店的運營及管理，貫徹執行麗亭品牌的各項運營標準。 2、全面主持酒店的管理工作，根據酒店經營目標制訂年度預算和經營實施計劃，制訂并實施各項營銷策略。 3、監管酒店各項工作順利進行，做好酒店內部的部門協調、酒店的運營、服務質量管理等有關工作。 4、制訂酒店員工的發展計劃和團隊建設，提高員工的滿意度。 5、做好員工的每月考評工作和工資發放，做到獎懲分明，公平公正。 6、認真處理好客戶投訴和意見,并及時予以改正。 7、主持或組織酒店的各項會議，聽取各方意見和建議，掌握酒店經營全局，協調各方關系，及時解決發現的問題。? 8、領導酒店安全管理工作，落實酒店安保和消防制度，保障客人和員工的人身安全和酒店財產安全。 9、保持和維系相關政府部門的良好關系，遵紀守法，樹立酒店的良好形象。 10、認真仔細地做好酒店的客戶、銷售、人資、培訓、工程技術等文檔保存工作，保持酒店經營的連續性。 11、與業主方就酒店的經營管理保持良好溝通，處理并解決好投資人對于酒店經營管理的訴求。12、組建團隊，帶領酒店全體員工共同努力完成酒店的各項經營管理目標。 13、建立酒店人才制度，做好人才培養，為麗亭和郁錦香品牌人才戰略提供支撐。 14、保持與品牌/區域的有效溝通和交流，定期匯報。 任職要求： 1、年齡30-45 歲，大專及以上學歷，或酒店管理或旅游相關教育水平;（山西運城當地人有先） 2、至少3年以上在中高端品牌及類似規模的酒店擔任總經理的經驗。所需的經驗可能因操作的規模和復雜性而異。國際連鎖品牌工作經驗者優先； 3、有5年以上高星品牌酒店總監級以上的工作經驗者優先； 4、曾擔任過除早餐廳以外的其他餐廳、宴會廳的酒店管理層人員優先； 5、扎實的專業知識，熟知各部門的營運； 6、杰出的領導能力，無財務紅線問題； 7、擁有人力資源和人才的卓越管理； 8、對可持續發展和環境保護領域有很好的了解； 9、強大的銷售和營銷技能以及良好的收益管理知識； 10、擁有中文和英語聽說寫熟練者優先； 11、擁有銷售背景者優先；

職位簡介 作為總經理，您將負責酒店的日常管理，把控運營和方向，最大限度提高銷售額和收入，提升財務回報，增強賓客體驗，確保營運安全。您將引領團隊成員發展，推行品牌標準，打造酒店及品牌在當地的知名度，并有效管理業主關系和合作伙伴關系。 您的日常工作 員工團隊 制定與酒店服務理念相一致的計劃和措施，增強團隊融入度 制定、實施和監督團隊成員繼任計劃，培養后備力量 為團隊成員制定績效和發展目標，并提供指導、輔導和定期反饋，以提高績效表現 根據公司規則和政策監督與人力資源相關的行動 有效管理業主關系和合作伙伴關系，包括所有關鍵利益相關者 賓客體驗 遵守品牌標準和服務標準，履行品牌大使職責 推動客人滿意度目標的實現 與同事和酒店團隊成員合作，建立并實施滿足或超越賓客期望的服務和計劃 積極與客人溝通——詢問客人反饋意見并跟進，建立良好客戶關系 財務回報 制定酒店年度資金計劃、現金流計劃以及市場營銷方案。 分析財務狀況，提高酒店收入、未來盈利能力，實現投資回報率最大化 利用分銷渠道和技術平臺促進收入，盡可能擴大市場份額 負責酒店資金計劃和資產管理工作，與業主協作，保持或提高酒店的市場領先地位 企業責任 為客人及團隊成員提供安心可靠的環境，保障酒店資產安全 作為公共關系代表，提高酒店和品牌在本地市場的認知度 推動團隊成員積極參與社區組織、活動和商業業務 制定并實施環保行動計劃，采取措施減少酒店的碳足跡 我們對您的要求???????????? 酒店管理、工商管理專業學士學位/ 高等教育資格或同等學歷 5~10年酒店管理經驗，或教育背景加工作經驗達到同等水平 所需經驗可能因酒店規模和業務復雜程度而異 能說流利的中文，能使用英文作為工作語言

智選假日酒店總經理優才計劃項目介紹： 我們幫助未來智選假日總經理人才從優秀領導者身上學習工作方式和品牌文化，配合完善的導師計劃和系統的發展規劃，在3.5個月項目期中快速成長。精心選擇的帶教總經理（導師）將參與制定方案，為最大化發掘領導潛力，提供鍛煉機會和挑戰。在培訓、自我能力提高及評估之后將有機會成為智選假日總經理。 職位資格及技能要求： - 具備國際酒店品牌部門總監級別經驗、或國內酒店品牌總經理經驗 - 熟悉中端及以上酒店運營管理模式，在以往酒店業績做出過卓越貢獻.。 - 良好的運營管理，財務，銷售、營銷與收益優化優秀的溝通協調和服務意識及較強的執行力。