Job Summary Report to Director of Rooms, responsible for the operations of all Housekeeping, Public Area and Laundry operations including management of any outside contracts. Other responsibilities include the choosing and handling of uniforms in coordination with the Laundry Manager and the Rooms Division/F&B Managers.

?希望候選人有南方沿海城市工作經驗 1.Monitors Housekeepingpersonnel to ensure all guests and internal customers receive prompt andcourteous service. 監督管家部人員，以確保向所有客人和內部客戶提供及時和禮貌的服務。 2.Oversees laundryoperations. 監管洗衣房的營運。 3.Inspects guestroomand public areas on a regular basis to ensure that the furnishings, facilities,and equipment are clean and in good repair. 定期對客房和公共區域進行視察，以確保家具、設施和設備等得到良好的清潔和修繕。 4.Manages springcleaning schedules. 管理大清掃日程安排。 5.Makes recommendationsto the General Manager or designate regarding the upkeep of furnishings,facilities, and equipment, ensuring they are clean and in good repair. 就家具、設施和設備的保養向總經理或其代理人提出建議，確保所有家具、設施和設備均得到良好清潔和修繕。 6.Informs otherdepartments of Housekeeping matters that concern them, particularly the LaundryDepartment, the Engineering Department, the Front Office, and the Food andBeverage department. Maintains open channels of communication with otherDepartment Heads and the General Manager or the General Manager’s designate. 向其它部門通報管家部與其有關的事項，特別是洗衣部、工程部、前廳部和餐飲部。與其它部門負責人、總經理或其代理人保持良好的交流渠道。 7.Establishes andmaintains effective human relations and works with human resources to ensurethat team member’s performance is effectively managed. 建立并保持良好的人際關系，與人力資源部門一起對團隊成員的工作表現進行有效管理。 8.Conducts regular department meetings. 定期召開部門會議。 9.Identifies and ensures highest possible standard ofcleanliness, maintenance, guest room supplies and amenities at a realisticcosts. 在合理的成本范圍內，確認并保證清潔工作、保養工作、客房物品供應和酒店用品的最高標準。 10.Supervises outside contractors to ensure contractualcompliance. 對外來承包商進行監督，以確保合同嚴格執行。 11.?Implements and controls Housekeeping procedures thatprovide for the health and safety of personnel and guests, such as lost and foundservice, key control, security and emergency procedures and environmentalprocedures. 執行并管理管家部關于工作人員及客人健康和安全的規定，如失物招領、鑰匙管理、安全和緊急情況以及環境保護的工作程序。 12.Is prepared to implement assigned tasks during emergenciessuch as fires, power failures and bomb threats. 能夠在緊急情況下完成被分派的任務，如火災、斷電或炸彈威脅等事件期間。 13.Works with Human Resources on manpower planning andmanagement needs. 和人力資源部一起進行人力規劃和管理需求。 14.Works with Financial Controller in the preparation andmanagement of the Department’s budget. 和財務總監一起制作和管理部門預算。

房務部總監（客房背景,中國國籍） 1.確保房務部保持正常高效率的運營，并保持下屬各部門遵循酒店品牌標準和酒店的服務特性。 To ensure the smoothand efficient running of all operational aspects of the Rooms Division and toensure that the various departments are run according to the standards set forthe brand in general and the hotel specifically. 2.始終確保所有員工實現酒店品牌的承諾及提供超出客人預期的服務。 Ensures that all associates deliver thebrand promise and provide exceptional guest service at all times. 3.確保前廳部員工以及客房部員工提供適當的優質服務給客人。 Ensure that front desk staff and housekeeping staff provide appropriate, high-quality service to guests.? ? ?? 4.出現在公共區域觀察對客服務情況，并與客人進行交談，必要時，通過部門經理輔導員工的對客服務技能。 Spends time in public areas observing associate-guestinteraction and talking with guests, working through Heads of Department tocoach associates in guest service skills as necessary. 5.禮貌且高效地處理所有內部及外部客人的投訴及要求，并跟進確保問題圓滿解決。 Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily. 6.維護客人與同事間保持良好關系。 Maintains positive guest and colleagueinteractions with good working relationships. 7.持續不斷地對當地、國內或國際市場趨勢，和其他酒店運營進行評估，從而確保酒店的運營處于優秀競爭位置。 Constantly evaluates local, national andinternational market trends, vendors and other hotel operations to make surethat the hotel’s own operations remain competitive and cutting edge. 8.鼓勵部門經理尋找市場營銷和公關的機會，從而增加知名度及生意。 Encourages Heads of Department to lookfor Marketing and Public Relations opportunities to increase awareness andultimately business. 9.積極的參加每周收益管理會議，監督定價結構的合理性，確保收益及整體利潤的大化。 Actively participates in weeklyyield and revenue management meetings, oversees the appropriate pricing structures to maximiseyield and overall profits. 10.與市場銷售部保持聯系，接待常客和潛在的客人。 Entertains frequent and potentialcustomers, in liaison with the Sales and Marketing Department. 11.關注所有入住及退房客人的入住體驗，協助部門經理，確保完美無缺的服務體驗并在必要時進行調整。 Oversees the Rooms experience from check-into check-out for all guests, working through each Head of Department to ensurea seamlessly perfect guest experience and make adjustments where necessary. 12.確保給客人提供最基本的品牌標準服務外，也要為客人適時提供多種選擇的品牌服務。 Ensures that all company minimum brandstandards have been implemented, and that optional brand standards have beenimplemented where appropriate. 13.適時會見并問候常住客及貴賓，確保恰當地處理他們的預定，房間分配及登記入住。 Meets and greets regular and VIP guestsas appropriate, ensures the proper handling of all of their reservations, room assignmentsand check-in experience. 14.確保執行酒店客人獎賞計劃。 Ensures the implementation of thehotel’s Guest Recognition Programme. 15.定期檢查客房以及其他房務部管轄區域，確保維護既定的標準。 Regularly inspects rooms and other Roomsareas to ensure that the set standards are being maintained. 16.與工程部一起維護客房及公共區域達到高標準。 Works with the Engineering Department tomaintain guest rooms and the public areas to the highest standard.

崗位職責： 1.據管理公司的戰略發展規劃和年度經營計劃，制訂酒店房務營運標準及操作流程，增強公司營運管理水平，提高公司總體經濟效益； 2.負責制定房務部門運營計劃，并嚴格控制房務運營成本； 3.定時查閱部門工作日記和每周總結匯報，督查部門的工作進度及時發現問題，糾正偏差，做出處理； 4.對安全、消防、衛生工作負責，及時掌握新的規范、條例。因地制宜的實施好各種防范工作； 5.熟悉經營范圍內的經營管理和行政管理知識，了解與商業、酒店等經營有關的法律法規知識。 6.激勵、培訓本部門的員工。 崗位要求： 1.大專及以上學歷，五年以上星級酒店工作經驗； 2.熟悉酒店房務的整體運營及管理，具備較強的市場敏感度，和超前的創新意識、營銷思路和豐富的房務管理經驗； 3.具備極強的親和力和服務意識，抗壓能力強，了解熟悉客人的消費心理，關注客戶需求； 4.能保持和發展酒店與各界良好的公共關系，樹立和提高酒店形象； 5.熟悉星級酒店籌開及運營標準和流程。