SUMMARY 崗位概述? ? Plan, organize, control and direct the work of employees in the Hotel’s Western Restaurant while ensuring guest satisfaction. Priority to whom is knowledgeable or with experience on mixology.??? 做好計劃工作，組織，監管和指導酒店全日餐廳的員工，確保顧客的滿意，具調酒師經驗或背景者優先。? ? ESSENTIAL FUNCTIONS核心職責? ?? Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Western Restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation.?? 挑選，培訓，評估，指導，鼓勵，教誨和訓練酒店西餐廳的所有員工，確保建立符合餐廳長遠營運戰略計劃的文化及核心標準。負責餐廳日常的營運及發展計劃。? The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.?? 在營運過程中，具備卓越的實際操作能力，保持良好的公眾關系，處理各類投訴，滿足顧客，委托人，公司聯系人的一些特殊請求。? Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.? 確保所有食品，原料及加工工藝的品質，在優雅的環境中向顧客提供專業的酒水知識，為顧客提供一個與眾不同的用餐經歷。? Take in charge of corresponding outlet during the absence of F&B Manager.? 當餐飲部經理因任何原因缺勤時，全權負責所屬部門的營運。? Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.? 通過有效的行程安排，預算單，采購決定，庫存清單管理及現金管理，控制勞動力和營運花銷。? Prepare and serve a selection of wines, spirits, and mixed drinks from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards.?? 準備和供應菜單上的精選葡萄酒、烈酒和混合飲料，同時確保按照既定食譜和四季酒店的既定標準進行正確的倒酒、混合和調配。?? Confirm guest orders including any special needs or requests from the food server using the hotel’s point-of-sales system; check completed orders with the guest’s original order; anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.?? 使用酒店的銷售點系統確認客人的訂單，包括餐飲服務員提出的任何特殊需求或要求；將已完成的訂單與客人的原始訂單進行核對；預測客人的需求，確定滿意度，提出建議，并對客人的關切和要求做出緊急和適當的回應。?? Provide knowledge of wines, spirits and mixed drinks including origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beets, ports, Armagnacs, eau de vies, cognacs and specialty drinks.??? 提供有關葡萄酒、烈酒和混合飲料的知識，包括產地、口味和調制方法；保持對酒類、葡萄酒、甜菜、波特酒、雅馬邑酒、白蘭地和特色飲料的了解。??? Maintain an accurate inventory count, process log entries for voids and spillage, cut and prepare fruits and other beverage garnishments.?? 保持準確的庫存清點，處理空隙和溢出的日志條目，切割和準備水果及其他飲料裝飾品。?? The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.??? 在營運過程中，具備卓越的實際操作能力，保持良好的公眾關系，處理各類投訴，滿足顧客，委托人，公司聯系人的一些特殊請求。?? Be responsible for all bar job, bar area hygiene, beverage inventory, beverage service.?? 負責所有的酒吧工作，酒吧區域衛生，飲料庫存，飲料服務。? Attend regular operational meetings to ensure effective coordination and cooperation between departments.? 參加日常營運會議，確保與各部門保持良好的合作關系。? Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.? 做好部門內所有設施和設備的維護工作，如需要，對于設備的改進提出建設性建議。? Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.?? 遵守四季員工手冊工作行為規范中的第一部分和第二部分。? Work harmoniously and professionally with co-workers and supervisors.? 與員工和主管保持專業，和諧的工作關系。? Assist with the service of food and beverages to guests.?? 協助向顧客提供餐飲服務。? Assist in making dining reservations and seating of guests.? 協助顧客用餐預定及領位工作。? Assist with the cleaning of operational areas.? 協助清潔營運區域。? ? ? OTHER其他? ? All information should be confidential.? 所有信息須保密。? Keep good communication with all departments to ensure good coordination with them.?? 與各部門保持良好的溝通,確保與其他部門處于良好合作狀況? Perform any other tasks assigned by direct manager? 完成直屬經理安排的其他工作? ? KNOWLEDGE AND SKILLS任職要求：? ? Education 教育水平：? College degree or equivalence and above? 大專或同等學歷以上。? ? Experience 工作經驗：? Minimum 5 years’ experience in related position with Four Seasons or other organization?? 至少5年于四季酒店或國際五星級酒店同等職位工作經驗。? ? Skills and Abilities 技能及能力：? Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working.?? 冷靜耐心，具備服務熱情。有強烈的事業心與責任心，具備團隊精神，秉公辦事。? Requires a working knowledge of the Food & Beverage aspect of Four Seasons services, policies or operations and general knowledge of the hotel. Working knowledge is generally learned on-the-job.?? 對四季酒店的餐飲服務、政策或操作有一定的了解，并對酒店有一定的了解。工作知識一般是在工作中學習的。? Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.?? 有操作計算機設備的知識或能力，包括文字處理和電子表格軟件。? Good knowledge of Word, Excel and PowerPoint?? 熟知電腦操作及辦公軟件應用。?? Logic, eye for details, approachable and willing to help?? 邏輯性強、注重細節、平易近人及樂于幫助他人。? Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures? 具備四季文化和核心標準、政策以及標準操作程序的工作知識? Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation? 具有較強的領導能力和人際交往能力，能夠優先考慮并適應不斷變化的業務需求? Has proven ability to manage multiple priorities with lean resources while delivering high-quality results? 具備管理多個優先事項的能力，同時提供高質量的結果? Has the ability to operate computer equipment and other food & beverage systems? 具備電腦設備及其他餐飲系統的操作能力? Is proactive, hands on and able to operate autonomously? 主動、親力親為并能自主操作? Requires reading, writing and oral proficiency in the English and Chinese language? 具備英語和中文的閱讀、寫作和口語能力? Has a positive attitude with a generous and uplifting team approach? 具有積極的態度和慷慨、令人振奮的團隊精神? Has the ability to anticipate and prioritize the needs of the guest proactively? 能夠主動預測并優先考慮客人的需求? Is energetic and has a professional approach to his/her craft? 精力充沛，對自己的工作有專業的態度? Flexible with his/her schedule with the ability to work all shifts, weekends and holidays? 能夠適應工作時間靈活，能在周末和節假日輪班工作? Join us and Enjoy… ? An opportunity to build a life-long career with global potential and a real sense of pride in work well done ? Best-in-industry training ? Complimentary stays at Four Seasons properties (based on availability) with discounted meals ? Incentive bonus/ competitive salaries ? Employee service awards ? Annual employee party/ social and sporting events Learn more about what it is like to work at Four Seasons – Visit us: Official Website: http://jobs.fourseasons.com/ LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts Very East: http://job.veryeast.cn/784080 WeChat: 杭州四季HR