1、嚴(yán)格遵守酒店內(nèi)的所有規(guī)章制度，包括酒店的消防與安全政策，以及包括HACCP在內(nèi)的衛(wèi)生法規(guī)。 All rules & regulations are strictlyadhered within the hotel including hotel’s policy on fire and safety as well ashygiene regulations including HACCP. 2、充分挖掘宴會部門的銷售潛力以推動業(yè)績，并嚴(yán)格遵守預(yù)算規(guī)定。 The sales are driven to the Banquetingdepartment’s full potential and that budget is adhered to. 3、宴會服務(wù)中的產(chǎn)品與服務(wù)質(zhì)量始終保持高標(biāo)準(zhǔn)，絕不妥協(xié)。 A High quality of product and service isnever compromised in the Banquet operations. 4、以創(chuàng)業(yè)型思維推動宴會部門發(fā)展，持續(xù)挖掘并把握機(jī)會以拓展更多業(yè)務(wù)。 The Banqueting department is developed in anentrepreneurial manner, looking for opportunities to generate more business atall times. 5、鼓勵(lì)創(chuàng)新并孕育新想法，將其落實(shí)執(zhí)行后向部門負(fù)責(zé)人匯報(bào)。 Innovation and new ideas are fostered,implemented and communicated to the Head of Department. 6、成功推動宴會部門內(nèi)部人才的成長與發(fā)展。 The growth of internal talent within theBanqueting department is successfully implemented.

Based within the Food & Beverage Department atMandarin Oriental, Guangzhou, the Chinese Restaurant Operations Manager isresponsible for overseeing two Chinese Restaurants within the hotel. This roleinvolves providing strategic leadership and comprehensive supervision to theteams of both outlets, ensuring consistent delivery of exceptional guestsatisfaction while driving the achievement of established budgets andoperational goals for each restaurant. The Chinese Restaurant OperationsManager reports to the Director of Food & Beverage. 該職位隸屬于廣州文華東方酒店餐飲部，中餐廳營運(yùn)經(jīng)理負(fù)責(zé)管轄酒店內(nèi)的兩個(gè)中餐廳，為兩個(gè)餐廳的團(tuán)隊(duì)提供戰(zhàn)略性領(lǐng)導(dǎo)與全面監(jiān)督，確保在達(dá)成各餐廳既定預(yù)算及運(yùn)營目標(biāo)的同時(shí)，持續(xù)為客人提供高標(biāo)準(zhǔn)的滿意度體驗(yàn)。中餐廳營運(yùn)經(jīng)理向餐飲總監(jiān)匯報(bào)。 Duties and Supporting Responsibilities: Reporting to the Director of Food &Beverage, responsibilities and essential job functions include but are notlimited to the following: Lead, motivate, and inspire the teams of bothoutlets to deliver exceptional service experiences that align with brandstandards and the unique positioning of each Chinese Restaurant. Leads outlet team to achieve the outlet’sfinancial and operational targets; seeks out and reviews potential businessopportunities in line with the outlet’s financial targets. Works with direct reports to develop andexecute the outlet’s food & beverage promotions, is aware of the comp setand proposes ideas to continually improve the range and quality of the outlet’sproducts and services. Ensure effective communication flowwithin each restaurant (e.g., pre-meal briefings, staff meetings, coordinationwith culinary teams) and cross-restaurant information synchronization tomaintain operational consistency. Sets goals and expectations for directreports using the annual performance appraisal process and holds staffaccountable for success & failure. The Managers key accountability is toensure that his direct reports are equipped with all tools to be successful atwork. Ensures that all team members receiveappropriate and ongoing training to successfully perform their job and tofurther develop within the food & beverage division. Job Requested: A minimum of 5 years ofworking experience in luxury hotels or renowned Chinese restaurants, with atleast 2 years in a Chinese restaurant management role (preferably overseeingmultiple outlets). A proven track record in building customer loyalty,enhancing guest satisfaction, driving profitability, and controlling costs. Proficient in knowledgeof various foods and alcoholic beverages, with in-depth expertise in Chinesecuisine and pairing recommendations. Ability to establish and maintainstrong cooperative relationships with surrounding hotels, restaurants, andF&B suppliers; drive joint marketing activities to achieve resourcesharing, complement advantages, and expand customer channels for bothrestaurants. Highly responsible, reliable, and strongcross-departmental collaboration skills. Ability to manage daily operations of tworestaurants efficiently in a high-pressure, fast-paced environment. Excellent team leadership and cross-teamcollaboration skills, with the ability to inspire the potential of teams fromboth restaurants. Strong guest-centric mindset, with the ability toremain calm and courteous while addressing guest needs; exceptional customerinsight and problem-solving skills. Abilityto engage in English conversations, read and write on B1/B2 level. 工作職責(zé)/職位描述: 向餐飲總監(jiān)匯報(bào)工作，職責(zé)和基本工作職能包括但不限于以下內(nèi)容: 領(lǐng)導(dǎo)、激勵(lì)并鼓舞兩個(gè)餐廳的團(tuán)隊(duì)，確保提供符合品牌標(biāo)準(zhǔn)及各中餐廳特色定位的卓越服務(wù)體驗(yàn)。 領(lǐng)導(dǎo)部門團(tuán)隊(duì)完成部門財(cái)務(wù)和運(yùn)營目標(biāo);根據(jù)公司的財(cái)務(wù)目標(biāo)，尋找并評估潛在的商業(yè)機(jī)會。 與直接下屬一起開發(fā)和執(zhí)行餐廳的食品和飲品促銷活動，了解競爭環(huán)境，并提出想法，以持續(xù)提高部門產(chǎn)品和服務(wù)的范圍和質(zhì)量。 確保各餐廳內(nèi)部溝通高效（如餐前簡報(bào)、員工會議、與廚房團(tuán)隊(duì)協(xié)作等），并實(shí)現(xiàn)跨餐廳信息同步，保障運(yùn)營一致性。 通過年度績效評估程序?yàn)橹苯酉聦僭O(shè)定目標(biāo)和期望，并讓員工對成功和失敗負(fù)責(zé)。經(jīng)理的主要職責(zé)是確保他的直接下屬配備了所有工具，以在工作中取得成功。 確保所有團(tuán)隊(duì)成員接受適當(dāng)和持續(xù)的培訓(xùn)，以成功地完成他們的工作，并進(jìn)一步發(fā)展他們在餐飲部的發(fā)展。 崗位要求： 5 年以上豪華酒店或知名中餐廳工作經(jīng)驗(yàn)，其中至少2年擔(dān)任中餐廳管理崗位（優(yōu)先考慮有多個(gè)餐廳管理經(jīng)驗(yàn)者），具備建立客戶忠誠度、提升賓客滿意度、創(chuàng)造利潤及成本控制的成功案例。 精通各類食物及酒水產(chǎn)品知識，尤其熟悉中餐菜品特色與配酒搭配。 具備與周邊酒店、餐廳及餐飲供應(yīng)商建立良好合作關(guān)系的能力，推動聯(lián)合營銷活動，實(shí)現(xiàn)資源共享與優(yōu)勢互補(bǔ)，拓展雙餐廳的客源渠道。 高度負(fù)責(zé)、可靠，且具備出色的跨部門協(xié)作能力。 能在高壓、快節(jié)奏的環(huán)境中高效統(tǒng)籌兩個(gè)餐廳的日常運(yùn)營。 具備卓越的團(tuán)隊(duì)領(lǐng)導(dǎo)力與跨團(tuán)隊(duì)協(xié)作能力，能有效激發(fā)兩個(gè)餐廳團(tuán)隊(duì)的潛力。 以客人為中心，能在關(guān)注客人需求時(shí)始終保持冷靜與禮貌，具備出色的客戶洞察力與問題解決能力。 英語語言技能： 口語：會話/優(yōu)秀 寫作和閱讀：優(yōu)秀

崗位職責(zé): Delight Guest和悅賓客 1.Practice the service culture SHINE with Service Essence Training 對客服務(wù)中踐行《服務(wù)精髓》中SHINE的服務(wù)文化要求 2.Solve the guest complaints with service culture E-Leap within Service Recovery Training 當(dāng)客人向我們表達(dá)不滿情緒時(shí)及時(shí)擔(dān)負(fù)責(zé)任，并踐行《服務(wù)補(bǔ)救》中的E-LEAP服務(wù)文化原則 3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards 個(gè)人儀容儀表、衛(wèi)生及禮貌禮節(jié)符合酒店和品牌標(biāo)準(zhǔn) 4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception 嚴(yán)格遵守服務(wù)流程和品牌標(biāo)準(zhǔn)，向我們的客人傳遞品牌精髓的信息以提高客人體驗(yàn)感和品牌感知度 任職資格: Neat and pleasant appearance. 儀表整潔 Articulate and detail oriented 表達(dá)力強(qiáng) Well-groomed and presented and outgoing personality 良好的形象、個(gè)人展示能量及外向性格

Based within the Food & Beverage in Guangzhou, the Chinese Brasserie Concept Sommelier is responsible for managing the wine program and beverage offerings across the hotel’s dining venues, ensuring exceptional service, thoughtful pairings, and an elevated guest experience. With a deep knowledge of wine, spirits, and food pairings, the Sommelier plays a key role in curating selections that reflect the hotel’s standards and culinary vision. The Chinese Brasserie Concept Sommelier reports to the Director of Food & Beverage. 該職位位于廣州文華東方酒店餐飲部，中式小館概念侍酒師負(fù)責(zé)管理酒店餐飲場所的葡萄酒計(jì)劃和酒水供應(yīng)，確保提供卓越的服務(wù)、周到的搭配和提升的賓客體驗(yàn)。侍酒師對葡萄酒、烈酒和食物搭配有著深入的了解，在策劃反映酒店標(biāo)準(zhǔn)和餐飲愿景的選擇方面發(fā)揮著關(guān)鍵作用。中式小館概念侍酒師向餐飲總監(jiān)匯報(bào)。 工作職責(zé)/職位描述: 向餐飲總監(jiān)匯報(bào)工作，職責(zé)和基本工作職能包括但不限于以下內(nèi)容: 策劃和維護(hù)一份根據(jù)餐廳/酒吧概念和客戶量身定制的獨(dú)特葡萄酒單，在全球選擇和稀有發(fā)現(xiàn)之間取得平衡。 使用年度績效評估流程為直接報(bào)告設(shè)定目標(biāo)和期望，并讓員工對成功和失敗負(fù)責(zé)。侍酒師的 要職責(zé)是確保他的直接下屬配備所有工具，以在工作中取得成功。 確保餐廳內(nèi)有效的溝通流程（例如餐前簡報(bào)、員工會議、與廚房團(tuán)隊(duì)的溝通等）。 與直接下屬一起開發(fā)和執(zhí)行餐廳的食品和飲品促銷活動，了解競爭環(huán)境，并提出想法，以持續(xù)提高餐廳產(chǎn)品和服務(wù)的范圍和質(zhì)量。 激勵(lì)門店團(tuán)隊(duì)提供符合品牌和門店標(biāo)準(zhǔn)的卓越服務(wù)體驗(yàn)。 監(jiān)控酒水業(yè)績，并通過菜單設(shè)計(jì)和促銷活動協(xié)助實(shí)現(xiàn)收入目標(biāo)。 確保遵守許可證法、健康和安全以及衛(wèi)生法規(guī)。 在需要時(shí)支持跨部門和活動的所有飲料服務(wù)，包括定制品酒、葡萄酒晚宴和特別活動。 以熱情、平易近人的方式與客人互動，教育和指導(dǎo)他們選擇葡萄酒。 與廚房團(tuán)隊(duì)密切合作，使葡萄酒供應(yīng)與季節(jié)性菜單和品嘗菜單相一致。 與供應(yīng)商、酒廠和分銷商建立關(guān)系，尋找獨(dú)家或限量版標(biāo)簽。 管理葡萄酒庫存、采購、酒窖組織和成本控制。 定期對員工進(jìn)行培訓(xùn)，以提高葡萄酒知識、服務(wù)、標(biāo)準(zhǔn)和追加銷售技巧。 提供專家建議和葡萄酒搭配，以提升客人的用餐體驗(yàn)。 崗位要求： 認(rèn)證侍酒師（WSET 2級或更高級別優(yōu)先） 在豪華酒店或高級餐飲環(huán)境中擔(dān)任類似職位至少2-3年 對全球+地區(qū)葡萄酒產(chǎn)區(qū)、生產(chǎn)商和年份有深入了解 優(yōu)秀的溝通、人際交往和講故事能力 熱情好客、賓客互動和提供量身定制的服務(wù) 熟悉葡萄酒庫存和酒窖管理 能在快節(jié)奏的工作環(huán)境中承受壓力。 作為團(tuán)隊(duì)的一員，能夠有凝聚力地工作。 能夠關(guān)注客人的需求，始終保持冷靜和禮貌。 英語語言技能： 口語：會話/優(yōu)秀 寫作和閱讀：優(yōu)秀

·????????制定和實(shí)施餐飲市場營銷計(jì)劃 ·????????積極參與酒店VIP忠誠卡數(shù)據(jù)庫的收集 ·????????跟進(jìn)最高會員就餐人數(shù)產(chǎn)生的總收入 ·????????積極參與重要客戶的銷售拜訪 ·????????參與酒店與餐飲相關(guān)的社會媒體的市場營銷計(jì)劃 ·????????透徹掌握所有餐飲菜單、促銷活動和傳播活動的相關(guān)內(nèi)容 ·????????精通酒店所有餐飲相關(guān)領(lǐng)域的產(chǎn)品和理念 ·????????確保在所有餐飲部市場營銷相關(guān)的活動中，正確應(yīng)用IHG和酒店特有的品牌標(biāo)準(zhǔn)和政策 ·????????準(zhǔn)備、管理、監(jiān)督和分析所有促銷活動 ·????????通過調(diào)研不斷獲取客人和同事的反饋信息，利用所提供的信息進(jìn)行每月的SWOT分析，從而增加收入并監(jiān)督所有促銷活動的效果。 ·????????制作不斷更新的競爭對手分析和價(jià)格差異報(bào)告。 ·????????吸收餐廳餐桌管理系統(tǒng)的分析和創(chuàng)造性建議，每月提出收入流的新途徑。 ·????????制定餐飲部市場營銷和傳播計(jì)劃 ·????????監(jiān)督其主管分派的任何促銷活動。 ·????????每月實(shí)施一次報(bào)告式分析，對就餐人員統(tǒng)計(jì)數(shù)據(jù)、住店與外部就餐人數(shù)對比等進(jìn)行分析。 ·????????根據(jù)要求召開/參加餐飲和傳播部的市場營銷會議

Based within the Food & Beverage in Guangzhou, the Chinese Brasserie Concept Assistant Manager is responsible for the operational and financial aspects of the restaurant operation. He/she offers support to the Restaurant Manager in overseeing the overall organization, insuring the implementation and consistency of the company standards. The Chinese Brasserie Concept Assistant Manager reports to the Chinese Brasserie Concept Manager. 該職位位于廣州文華東方酒店餐飲部，中式小館概念副經(jīng)理負(fù)責(zé)餐廳運(yùn)營和財(cái)務(wù)方面。為餐廳經(jīng)理提供支持，監(jiān)督整個(gè)組織，確保公司標(biāo)準(zhǔn)的實(shí)施和一致性。中式小館概念副經(jīng)理向中式小館概念餐廳經(jīng)理匯報(bào). 工作職責(zé)/職位描述: 領(lǐng)導(dǎo)與支持餐廳的所有同事。 根據(jù)公司的指導(dǎo)方針，政策和標(biāo)準(zhǔn)，對員工進(jìn)行培訓(xùn)，安排和評估。 確保餐廳的盈利能力，效率，和創(chuàng)造力 制定日常物品補(bǔ)充的流程，并將職責(zé)交由員工執(zhí)行。 創(chuàng)造所有工作崗位日常工作職責(zé)，請監(jiān)督實(shí)施和貫徹的情況。 時(shí)刻監(jiān)督餐廳保持清潔與維護(hù)。 通過審查各種服務(wù)質(zhì)量審計(jì)報(bào)告、客人意見卡和客人事件報(bào)告，確定服務(wù)和餐飲質(zhì)量的改進(jìn)領(lǐng)域，并制定行動計(jì)劃。 鼓勵(lì)積極主動、高效和有效的跨部門溝通，以促進(jìn)團(tuán)隊(duì)合作和熱情的氛圍。 按照廣州文華東方酒店的程序，進(jìn)行并協(xié)助同事咨詢和紀(jì)律處分程序。 通過對服務(wù)人員的適當(dāng)監(jiān)督，確保酒店設(shè)備的適當(dāng)護(hù)理、安全和維護(hù)。 持續(xù)開發(fā)和維護(hù)所有培訓(xùn)計(jì)劃，以確保同事的高度專業(yè)性。 保持和發(fā)展持續(xù)不斷的培訓(xùn)，來確保同事們在工作中提供高水平的專業(yè)服務(wù)。 崗位要求： 較強(qiáng)的交際與解決問題的能力。 豐富的食物與酒水產(chǎn)品知識。 責(zé)任心強(qiáng)，值得信賴。有團(tuán)隊(duì)精神。 能在壓力與快速的工作節(jié)奏下很好的完成工作。 沉穩(wěn)冷靜，彬彬有禮，專注于顧客的需求。 英語語言技能： 口語：會話/優(yōu)秀 寫作和閱讀：優(yōu)秀

【崗位職責(zé)】 1、負(fù)責(zé)酒店餐飲產(chǎn)品的市場推廣與銷售工作，跟進(jìn)餐飲銷售策略，完成銷售目標(biāo)； 2、開發(fā)并維護(hù)客戶資源，建立長期穩(wěn)定的合作關(guān)系； 3、協(xié)助策劃與組織餐飲促銷活動，提升餐廳的客流量及營收； 4、分析市場趨勢，提出針對性營銷方案，優(yōu)化產(chǎn)品定價(jià)及推廣策略； 5、定期提交銷售報(bào)告及業(yè)績分析，為管理層提供決策支持。 【崗位要求】 1、具備較強(qiáng)的市場敏銳度及銷售能力，能夠獨(dú)立完成任務(wù)； 2、優(yōu)秀的溝通與談判技巧，能夠高效處理客戶需求及反饋； 3、具備活動策劃及執(zhí)行經(jīng)驗(yàn)，能夠獨(dú)立完成促銷方案的設(shè)計(jì)與落地； 4、熟悉酒店行業(yè)及餐飲市場，了解客戶消費(fèi)心理及行業(yè)趨勢； 5、具備團(tuán)隊(duì)協(xié)作精神，能夠跨部門協(xié)調(diào)資源并推動項(xiàng)目進(jìn)展； 6、適應(yīng)快節(jié)奏工作環(huán)境，能夠靈活應(yīng)對市場變化。

【崗位職責(zé)】 1、全面負(fù)責(zé)中餐宴會的日常運(yùn)營管理工作，包括宴會預(yù)訂、場地安排、服務(wù)流程制定與執(zhí)行； 2、協(xié)調(diào)廚房、服務(wù)團(tuán)隊(duì)及其他部門，確保宴會活動高效有序開展，提升客戶滿意度； 3、制定宴會服務(wù)標(biāo)準(zhǔn)及操作規(guī)范，定期培訓(xùn)員工，提升團(tuán)隊(duì)專業(yè)水平與服務(wù)意識； 4、監(jiān)督宴會成本控制，合理調(diào)配人力、物料資源，確保活動利潤目標(biāo)達(dá)成； 5、處理宴會過程中的突發(fā)事件及客戶投訴，及時(shí)提出解決方案并跟進(jìn)落實(shí)； 6、定期分析宴會運(yùn)營數(shù)據(jù)，優(yōu)化服務(wù)流程，提出改進(jìn)建議并推動實(shí)施； 7、維護(hù)現(xiàn)有客戶關(guān)系，積極開發(fā)新客戶資源，協(xié)助完成部門業(yè)績指標(biāo)。 【崗位要求】 1、熟悉中餐宴會服務(wù)流程及標(biāo)準(zhǔn)，具備較強(qiáng)的現(xiàn)場協(xié)調(diào)與組織能力； 2、優(yōu)秀的溝通表達(dá)能力，能夠高效對接客戶需求并協(xié)調(diào)內(nèi)部團(tuán)隊(duì)； 3、具備團(tuán)隊(duì)管理經(jīng)驗(yàn)，擅長員工培訓(xùn)與績效提升； 4、抗壓能力強(qiáng)，能靈活應(yīng)對突發(fā)情況，注重服務(wù)細(xì)節(jié)與客戶體驗(yàn)； 5、對餐飲市場趨勢敏感，有成本控制意識及數(shù)據(jù)分析能力； 6、有酒店或高端餐飲行業(yè)相關(guān)經(jīng)驗(yàn)者優(yōu)先。

【崗位職責(zé)】 1、 參與食品加工人員的食品安全培訓(xùn)； 2、 嚴(yán)格遵守所有生食和熟食分離的程序； 3、 執(zhí)行消毒/殺菌程序； 4、 落實(shí)溫度和時(shí)間控制，確保所有烹飪均得到徹底、正確的實(shí)施； 5、 食品制備/倉庫管理員/成本控制/管事/食品加工的每周檢查清單； 6、?食品安全培訓(xùn)月度報(bào)告； 7、 按照當(dāng)?shù)胤ㄒ?guī)和食品安全體系標(biāo)準(zhǔn)來保持酒店的食品和儲存的安全； 8、 完善酒店質(zhì)量管理體系，和當(dāng)?shù)厮鶎俚氖称繁O(jiān)督所保持良好的工作關(guān)系； 9、 到酒店服務(wù)工作現(xiàn)場監(jiān)督檢查，并組織酒店質(zhì)量安全會議，提出處理。 【崗位要求】 1、本科以上學(xué)歷，食品衛(wèi)生類專業(yè)畢業(yè)，1年以上同崗位工作經(jīng)驗(yàn)； 2、熟練操作辦公軟件，英語良好； 3、有一定的寫作能力和應(yīng)變處理問題的能力 4、身體健康、精力充沛、五官端正； 5、精通關(guān)于食品衛(wèi)生類的國家法律法規(guī)、當(dāng)?shù)卣摺I(yè)知識等。

[崗位職責(zé)] IL Ristorante by Niko Romito 意大利餐廳，米其林一星； 要求實(shí)習(xí)期自2025年8月起，6個(gè)月以上，對餐飲和美食有熱情，有英文基礎(chǔ)。

1.???????? To maintain a high customer service focus by approaching your job with the customers always in mind. 在整個(gè)工作過程中，始終保持高度的客戶服務(wù)意識。???? 2.???????? To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持積極的工作態(tài)度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進(jìn)行交流。 3.???????? To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 能夠提出對酒店的運(yùn)作及環(huán)境有益的意見或建議。 4.???????? To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能夠積極的向客人及供應(yīng)商推薦酒店的服務(wù)及設(shè)施。 5.???????? To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作過程中能夠做好本職工作，保證自己及其他人的安全。 9.?????? Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service. 建立一種每個(gè)員工都關(guān)注如何能為客人創(chuàng)造“一次特殊經(jīng)歷”，提供非凡客戶服務(wù)的工作環(huán)境。 10.???? Actively seeking verbal feedback from customers and team member at each service period. 在服務(wù)期間積極收集客人及服務(wù)人員的反饋。 11.???? Agreeing and implementing actions to make improvements to customer service. 就如何改進(jìn)對客服務(wù)采取相應(yīng)的措施。 6.???????? Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager. 以積極的態(tài)度處理客人的投訴及建議，并把必要的信息反饋給餐飲部經(jīng)理。 12.???? Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day. 在服務(wù)時(shí)間內(nèi)以積極的態(tài)度，高效、準(zhǔn)確的定位及滿足客人要求及需要。 13.???? Be available to assist on duty in the Restaurant & Bars during any busy days or special events. 當(dāng)餐廳或酒吧繁忙的時(shí)候提供必要的幫助。 14.???? Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask. 積極主動的為客人服務(wù)，滿足客人任何合理要求，并且培訓(xùn)員工能夠預(yù)見客人的需求。 15.?? To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department. 確保在對客服務(wù)指南，標(biāo)準(zhǔn)服務(wù)手冊中的所有標(biāo)準(zhǔn)都能夠在整個(gè)部門持續(xù)有效的貫徹。 16.?? Having detailed knowledge of all departmental Standards. 熟悉部門服務(wù)標(biāo)準(zhǔn)。 17.?? Being able to explain the standards to the team members and managers. 可以清楚的向其他員工解釋服務(wù)標(biāo)準(zhǔn)。 18.?? Be able to assess team member performance against standards. 能夠按照服務(wù)標(biāo)準(zhǔn)評估其他員工的工作表現(xiàn)。 19.?? Ensure that training on Departmental Standards is regularly conducted in the outlets. 確保日常部門的培訓(xùn)能夠按照服務(wù)標(biāo)準(zhǔn)進(jìn)行。 20.?? Monitoring Standards through regular Standards Review checks. 通過反復(fù)檢查，督導(dǎo)服務(wù)標(biāo)準(zhǔn)的實(shí)施工作。 21.?? Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service. 針對工作中的不足制定計(jì)劃，以避免影響對客服務(wù)質(zhì)量。 22.?? Implementing and following though improvements identified. 針對于工作中的不足采取必要的行動。 23.?? To plan, priorities organize and control the day-to-day operation. 計(jì)劃，確定優(yōu)先次序，組織及控制每日餐廳的運(yùn)營。 24.?? Preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc). 制定每位員工的排班表及工作安排。（考慮內(nèi)部活動，客人入住率， 特殊活動及產(chǎn)品促銷等） 25.?? Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival. 有效的與前臺及團(tuán)隊(duì)領(lǐng)隊(duì)協(xié)調(diào)，盡可能的增加餐廳生意，與領(lǐng)隊(duì)保持直接聯(lián)系。 26.?? To describe, assign and delegate duties and authority for the operation of the Restaurant at all times. 分配， 指派，組織授權(quán)餐廳日常的經(jīng)營工作。 27.?? Understanding what’s going on in other departments and implications for your owndepartment. 了解酒店其他部門的經(jīng)營活動及其與自己部門的影響。 28.?? Planning ahead and ensuring adequate resources are available. 預(yù)先準(zhǔn)備并確保各種經(jīng)營設(shè)施設(shè)備的充足。 29.?? Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary. 有效管理部門運(yùn)作，為保證服務(wù)及餐廳的正常運(yùn)營采取必要的措施。 30.?? To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained. 與客房部及工程部通力合作，保證部門設(shè)施的完好及清潔。 31.?? Ensuring the shift is reviewed and handovers and briefings are carried out. 確認(rèn)每個(gè)班次之間做好總結(jié)，并與下個(gè)班次進(jìn)行工作交接。 32.?? Maintaining in-depth technical knowledge and skills required for the job. 確保崗位所需知識的更新。 33.?? Maintain event and function histories to assist with returning events. 保留餐廳活動記錄。 34.?? To establish good communication with the Kitchen team. 與廚房的員工建立良好的溝通渠道。 35.?? To participate in future menu changes with the F&B Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements. 協(xié)助餐飲部經(jīng)理及行政總廚根據(jù)餐飲發(fā)展趨勢，適當(dāng)需求及銷售情況進(jìn)行餐廳菜單的修改。 36.???? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責(zé)和被指派的職責(zé)。 37.Senior Social Catering Leader experience will also be considered. 高級社會餐飲負(fù)責(zé)人經(jīng)驗(yàn)亦可考慮。

【崗位職責(zé)】 1、負(fù)責(zé)餐飲部行政管理工作,制定并實(shí)施餐飲經(jīng)營的所有計(jì)劃。 2、負(fù)責(zé)實(shí)現(xiàn)部門的營業(yè)收入指標(biāo)和利潤指標(biāo)。 3、與行政總廚一起籌劃和設(shè)計(jì)菜單，開發(fā)當(dāng)?shù)匦枨蟮牟惋嫯a(chǎn)品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學(xué)和服務(wù)心理學(xué)。 5、協(xié)調(diào)與其他部門的工作關(guān)系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務(wù)。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設(shè)備、物資、用具等嚴(yán)格管理。 【崗位要求】 1、本科以上文化程度；5年以上同崗位工作經(jīng)驗(yàn)。 2、精通本部門的業(yè)務(wù)知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產(chǎn)、餐廳服務(wù)全過程，善于安排各個(gè)環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗。 5、具有社會活動能力、組織領(lǐng)導(dǎo)工作能力和實(shí)際工作能力；善于調(diào)動餐飲 部各級管理人員的積極性。

Key Duties and Responsibilities 關(guān)鍵角色和職責(zé)? Ensure guests are welcomed by staff, seated and attended to warmly and courteously at all time and address guest issues during service according to company procedure. 確保客人受到員工的及時(shí)歡迎，一直熱情周到，并根據(jù)公司政策及標(biāo)準(zhǔn)解決客戶問題。 Maintain a complete understanding of all policies, procedures, standards, specifications, guidelines and training programmes. 確保對所有政策，程序，標(biāo)準(zhǔn)，規(guī)格，準(zhǔn)則和培訓(xùn)計(jì)劃時(shí)刻有著全面深刻地了解。 Ensure company objectives are achieved in regards to sales, service, quality, appearance and sanitation of the establishment through the training of employee’s whist maintaining a positive and productive working environment. 通過培訓(xùn)員工的維持積極和富有成效的工作環(huán)境來確保企業(yè)的銷售，服務(wù)，質(zhì)量，外觀和衛(wèi)生設(shè)施的目標(biāo)。 Oversee employment performance appraisals are followed and completed on a timely basis. 監(jiān)督員工績效考核按時(shí)跟進(jìn)和完成。 Ensure reservations are maximised within the restaurant in liaison with Reception and the central reservations team. 與前臺接待及預(yù)定中心一起協(xié)作以確保餐廳預(yù)訂量最大化。 Maintain a comprehensive knowledge of the menu and an understanding of the wine list up selling to guests when appropriate. 保持對餐廳菜單的全面了解，并懂得運(yùn)用正確的葡萄酒知識，以便在適當(dāng)時(shí)向客人積極銷售產(chǎn)品。 Proactively communicate with the kitchen regarding menu changes, availabilities and specials. 隨時(shí)主動與廚房團(tuán)隊(duì)交流溝通菜單的更改、菜品的可用性及每日特薦菜品等信息。 Ensure that staffing requirements are addressed and applicants selected according to company procedures. 確保餐廳人員配備要求得到解決，候選人錄取根據(jù)公司有關(guān)程序和要求進(jìn)行篩選和錄用。 Ensure adherence to cash handling and reconciliation procedures in accordance with company policy. 確保現(xiàn)金處理和對賬程序嚴(yán)格遵守公司規(guī)定并按照政策執(zhí)行。 Identify business opportunities which provide greatest return on investment aligned with company strategy. 尋找符合公司戰(zhàn)略的最大投資回報(bào)商業(yè)潛在機(jī)會。 Manage relevant reporting and analysis of the outlet to ensure cost effective goals are being met and surpassed. 管理餐廳的相關(guān)報(bào)告和分析，以確保成本效益目標(biāo)的達(dá)成并努力超越。 Maintain responsibility for leading, inspiring and motivating the restaurant team to achieve workforce stability, productivity and loyalty. 保持對領(lǐng)導(dǎo)、鼓勵(lì)和激勵(lì)餐廳團(tuán)隊(duì)的責(zé)任，保證員工工作的穩(wěn)定性、效率以及忠誠度。 Works as a team, liaises and coordinates with team, peers and other senior managers of all divisions 以良好的團(tuán)隊(duì)意識與團(tuán)隊(duì)成員及別部門管理層進(jìn)行有效協(xié)調(diào)溝通。 Executes any other work or responsibility within his scope of duty given by the superior 協(xié)助上級執(zhí)行完成相應(yīng)職責(zé)工作。

Located in Hunan capital's premier address in Furong District entertainment and business hub, Niccolo Changsha has already become recognized as the epicenter for the city's glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail, and signature dining experiences in a refined, urban environment. Headquartered in Hong Kong, Wharf Hotels is the hotel management company of Marco Polo Hotels and Niccolo Hotels. The company is owned by The Wharf (Holdings) Limited, a Hong Kong-listed group with extensive interests in property, infrastructure, communications, and retail management. Wharf Hotels currently operates 15 hotels in the Asia Pacific region. The Director of Restaurants, Bars & Events shall report directly to Area Hotel Manager and functions as the strategic business leader overseeing all Restaurants, Bars and Events operations of Niccolo Changsha revenues and profitability, quality standards, and customer satisfaction; provides the leadership and strategy to inspire the team to drive business results and enhance the brands. Primary Responsibilities ?Oversee the operations of Niccolo Changsha. ?Responsible for the overall management of the hotels’ Restaurants, Bars, and Events including service and kitchen operations, revenues and profitability, quality improvements, and health and safety. ?As a member of the Executive Committee, develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customers and colleagues. ?Work closely with functional leaders of Restaurants, Bars & Events, and the Kitchen to ensure proper manpower deployment, talent development, reward, and retention are in place. ?Review the operational practice in all areas to ensure compliance with the Group's guidelines, audit requirements as well as legislative requirements. ?Develop and manage budget and forecast to maximize business performance and manpower productivity. ?Coach, support, and drive the team to effectively manage costs whilst providing exceptional service to customers If you are someone... ?Passionate, agile, and meticulous to instigate quality service and revenue growth ?Strong customer focus with a strategic mindset and personifies a contemporary chic ethos ?Able to think boldly outside-the-box with a sharp focus on business results ?Able to attract, motivate, lead, inspire and direct a talented team ?Bold determination and acting with resolve to address? ?Challenges and forge positive change leading to exceptional results ?Excellent communication skills with the ability to customize the message to the audience (guests, colleagues, owner, and other stakeholders) in English and Putonghua Experience ?Minimum 6 years of management working experience in established luxury international hotels with relevant exposure in Restaurants, Bars, and Events ?Proven record in leading functional teams to achieve a business result ?Previous work exposure in China is advantageous ?Working experience in the same position in luxury hotels is a must

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Nestled?on?a?private?island?in?Jinji?Lake,?Four?Seasons?Hotel?Suzhou?emerges?as?a?tranquil?oasis?embraced?by?lush?gardens?and?sparkling?waters.?As?an?urban?resort,?it?stands?just?steps?from?the city's coreyet within its bounds lies a tranqull sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idylic sanctuary for family gatherings, romantic getaways, or business stays. About the role Reporting to the General Manager, this dynamic role oversees all operational, financial and people related matters in Food & Beverage, leading Culinary, Restaurant, Bar, Room Service and Banquet. To thrive in the role, the ideal candidate will have a solid track record in high quality and high volume operations, a thirst for multi-tasking and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve. The role balances the critical importance of strategic high level leadership with the day to day management of the operation, by developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective. The culture of Four Seasons is dynamic, fast-paced and responsive to business priorities. On offer is a strong sense of achievement, professional growth and the opportunity for industry recognition. What you will do Manage the day-to-day life of the Division, both at the operational and administrative levels Directing and controlling the activities of the various departments of the F&B Division to ensure the application of the Four Seasons quality standards, policies and procedures Monitor and explain the Profit and Loss statements, the Weekly Reports, and the Labor Reports to other members of the staff such as the Director of Finance Performing the necessary controls in all areas of the F&B Division to ensure that quality standards are met Prepare and conduct annual performance reviews in accordance with hotel policy and to inform management of any developments within the department Participate in the development of the team through personalized monitoring of each member of his or her team and by proposing training actions to improve individual performance Conducting recruitment interviews according to the Four Seasons Quality Criteria and conducting our "Evolve Interview Guide" to ensure that staff are well informed about the department's objectives and hotel policies Monitor the proper management of the Department's payroll Establish rational annual income and expenditure plans for the F&B Concentrate efforts on maximizing the Department's profit and controlling costs Contribute to the development of the hotel's annual marketing plan, taking advantage of all Departments to increase revenue and improve the hotel's image Work closely with the General Management, Chefs and Beverage Leaders to design the menus, offerings and corporate activations Communicate with all Departments of the hotel on business fluctuations and developments, special guests and groups Develop excellent relationships with guests, regulars and group contacts in order to provide a quality and personalized service to the clientele Be present on the operations and to position oneself as an interlocutor of choice Provide a personalized follow-up for each client during their stay. Ensure that there is attention in the room every day and that all customer requests are followed up Be an ambassador of the Four Seasons philosophy and ensure that it is understood and respected by all Work in harmony with colleagues and supervisors Track record of building, maintaining and leveraging positive & productive ownership relations, working collaboratively to achieve mutual goals Build effective relationships with all key stakeholders and create an environment that supports collaboration and involvement Key?Components Set strategic and operational direction in collaboration with the exec leadership team Provide dynamic leadership, coaching and feedback, development plans and succession plans for current and future leaders. Nurture a culture of connection craftsmanship and character, allowing people space to be themselves, whilst aligning teams with shared goals Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things and leading the way with industry trends Maintain a visibility in the operation at key times to support operational teams and the guest experience Proactively seek the industry’s top talent, ensuring we have the right people in the right roles, at the right times Develop strong internal relationships internally across the hotel, with our owners, suppliers and contractors Drive profitability by closely managing labour and operating expenses through effective scheduling, budgeting, menu engineering, purchasing decisions and stock control What you bring 3+ years' experience in a Director of Food and Beverage role in a luxury 5* hotel with a high focus on quality whilst operating at high volumes Understanding of the Chinese market, with preference given to candidates who have experience in China A leadership style that is authentic, engaging and strategic, based on identified business priorities A positive, can-do attitude that shows resilience and maturity with strong communication skills Understanding of luxury components, with a sharp attention to detail and high focus on service A Good command of both written and spoken Chinese and English Work authorization in China is a must What we offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals

Mandarin Oriental Pudong, Shanghai is looking for a?Hygiene Manager?to join our?Executive Office?team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Executive Office Department, The Hygiene Manager reports to the Hotel Manager. As Hygiene Manager you will be?responsible?for the following duties: The Hygiene Manager is responsible in conjunction with the Executive Chef and Director of Food & Beverage to lead the hotel’s HACCP program and ensure the highest hygiene standards of all food & beverage offerings, water, air, rooms pantry, spa, and public area with in the hotel are apply. Abide by all rules, regulations, policies and procedures of the hotel Ensure that agreed food hygiene, licensing and safety standards are communicated, upheld or surpassed, at all times. To organise regular ?site inspection of food & beverage suppliers, documenting hygiene reports on premises and handling procedures Participate in daily kitchen line ups, constantly energizing HACCP practices Train and develop all kitchen, F&B and related staff to operate to the required standards of the HACCP program, including basic food hygiene course for all food handler and keep all appropriate documentation & records To conduct testing of food & beverage products under laboratory conditions and keep detailed reports of findings Conduct weekly audits of kitchens, pantries, receiving area & kitchen stores and document status with follow ups on tasks pending. Monthly audits of service pantries, beverage stores and documents status. The hygiene manager is to ensure a positive & professional working environment throughout the kitchens and influence culinary members through monitoring operations, constantly training, sharing knowledge and upholding all hygiene & hotel standards. Maintain clear communications with his Executive Chef and Executive Sous Chef including all relative internal communications concerning HACCP, Hygiene and the groups Safe and Sound Standards. And further to pass on all necessary communications to the culinary team. Manage and train the culinary and food & beverage teams in upholding the highest level of food & personal hygiene in all aspects throughout the operation. As Hygiene Manager we?expect?from you:? Hygiene Certification? ? ? ? ? ? ? ? ? Team player Good relationship with Hygiene Office and government Basic Hotel operation knowledge? ? ? ? ? ?? Food Safety knowledge Laboratory knowledge Minimum 3-5 hotel experience in 4-5 star hotel? ? ? ? ? ?? Food Safety Administrator Certificate HACCP Certification Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness program measure offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans.Are you? 上海浦東文華東方酒店正在尋找衛(wèi)生防疫經(jīng)理加入我們的行政辦公室團(tuán)隊(duì)。 您是精雕細(xì)琢的大師嗎？您想在一個(gè)共同榮耀的團(tuán)隊(duì)中茁壯成長，在盡心盡責(zé)的同時(shí)彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團(tuán)，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運(yùn)營者，同時(shí)擁有豐富的開發(fā)渠道。集團(tuán)因打造一些全球最受歡迎的酒店、提供受亞洲傳統(tǒng)啟發(fā)的傳奇服務(wù)，同時(shí)代表最前沿的奢華體驗(yàn)，而受到越來越多的認(rèn)可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區(qū)中心，將時(shí)尚風(fēng)范、舒適和服務(wù)完美集于一身。我們對酒店的創(chuàng)意餐廳、寧靜的水療中心和現(xiàn)代設(shè)計(jì)倍感自豪。 關(guān)于工作 工作地點(diǎn)位于上海浦東文華東方酒店，在行政辦公室，衛(wèi)生防疫經(jīng)理向酒店經(jīng)理匯報(bào)。 作為衛(wèi)生防疫經(jīng)理，您將負(fù)責(zé)以下職責(zé)： 食品檢驗(yàn)經(jīng)理負(fù)責(zé)與行政總廚和餐飲總監(jiān)，房務(wù)部總監(jiān)，水療部總監(jiān)配合開展酒店HACCP的程序， 保證酒店內(nèi)供應(yīng)的所有食品和飲料是最安全、符合衛(wèi)生標(biāo)準(zhǔn)的。 管理和培訓(xùn)廚房及餐飲服務(wù)的員工，確保員工在日常操作中全面遵守食品安全及個(gè)人衛(wèi)生的標(biāo)準(zhǔn)。 就所有有關(guān)HACCP、衛(wèi)生和集團(tuán)安全標(biāo)準(zhǔn)等事項(xiàng)與行政總廚和行政副總廚之間的良好的溝通。 傳達(dá)必要的信息給員工。 食品檢驗(yàn)經(jīng)理需要確保整個(gè)廚房有一個(gè)積極和專業(yè)的工作環(huán)境， 通過監(jiān)督、培訓(xùn)、探討相關(guān)知識， 使廚房各成員了解并達(dá)到所有酒店和衛(wèi)生標(biāo)準(zhǔn)。 定期組織安排檢查廚房、配餐間、收貨平臺及庫房， 跟進(jìn)相關(guān)處理中的任務(wù)。 對食品及飲料在實(shí)驗(yàn)室進(jìn)行測試， 作出相關(guān)明細(xì)報(bào)告。 培訓(xùn)所有廚房、餐飲等相關(guān)人員HACCP標(biāo)準(zhǔn)， 包括給所有接觸食物的相關(guān)人員設(shè)置基本食品衛(wèi)生課程， 適當(dāng)保存相關(guān)文件和記錄。 參加每日廚房例會， 強(qiáng)化HACCP的實(shí)踐。 對供應(yīng)商進(jìn)行實(shí)地考察， 整理、歸檔所有相關(guān)的報(bào)告。 確保所有食品衛(wèi)生、許可和安全標(biāo)準(zhǔn)是被員工了解并認(rèn)同的。 遵守酒店各項(xiàng)規(guī)章制度及程序。 作為衛(wèi)生防疫經(jīng)理，我們對您的期望： 衛(wèi)生證書 具備團(tuán)隊(duì)合作精神 與衛(wèi)生部門及政府機(jī)構(gòu)的良好關(guān)系 了解酒店基本知識 了解食品安全知識? ? ? 實(shí)驗(yàn)室相關(guān)知識 至少3-5年4、5星級酒店或相關(guān)領(lǐng)域工作經(jīng)驗(yàn)? ? ? ? 食品衛(wèi)生管理員證書 HACCP證書 我們對您的承諾 學(xué)習(xí)與發(fā)展。您的成功就是我們的成功。我們?yōu)槟殬I(yè)生涯的各個(gè)階段制定獨(dú)特的學(xué)習(xí)和發(fā)展計(jì)劃，讓您不斷成長。 MOstay （同事住宿福利）。當(dāng)您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計(jì)劃為您和您的親人提供免費(fèi)住宿和優(yōu)惠房價(jià)。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們?yōu)槿蛩型绿峁└鞣N健康福利和健康計(jì)劃（工作6個(gè)月后可享有補(bǔ)充商業(yè)醫(yī)療保險(xiǎn)）。 有競爭力的薪酬和福利待遇，提供優(yōu)越的四人間宿舍，擁有獨(dú)立衛(wèi)浴，獨(dú)立洗衣機(jī)和冰箱，免費(fèi)高速Wi-Fi，免費(fèi)健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團(tuán)全球范圍內(nèi)的人才內(nèi)部調(diào)轉(zhuǎn)計(jì)劃。 我們是粉絲。您呢？

崗位職責(zé) 1.分析餐廳的各項(xiàng)報(bào)告，擬定改善行動計(jì)劃并追蹤執(zhí)行情況； 2.監(jiān)督并負(fù)責(zé)所有餐廳管理人員訓(xùn)練、工作考核、薪資考核的成績； 3.制定及執(zhí)行管理人員的訓(xùn)練計(jì)劃并達(dá)成績效評估的要求； 4.針對顧客的意見回饋來制定改善計(jì)劃并帶動餐廳所有管理人員共同達(dá)成目標(biāo)； 5.根據(jù)公司營業(yè)額及利潤指標(biāo)，幫助及指導(dǎo)管理組完成目標(biāo)； 6.協(xié)助餐廳處理意外事件； 7.完成上級安排的其它工作。 崗位要求 1.大專以上學(xué)歷，5年以上國際餐飲連鎖企業(yè)營運(yùn)管理經(jīng)驗(yàn)； 2.豐富的餐飲管理經(jīng)驗(yàn)； 3.良好的職業(yè)操守及團(tuán)隊(duì)合作精神，較強(qiáng)的溝通、理解和分析能力； 4.熟悉營運(yùn)餐廳管理各項(xiàng)實(shí)務(wù)的操作流程； 5.良好的領(lǐng)導(dǎo)管理和溝通技巧，具有獨(dú)立工作和學(xué)習(xí)的能力，工作認(rèn)真細(xì)心。 6.有優(yōu)秀的營銷技巧，較強(qiáng)的市場策劃能力和運(yùn)作能力 7.有較強(qiáng)的組織協(xié)調(diào)能力，人際溝通能力，管理能力，培訓(xùn)能力； 8.有較強(qiáng)的團(tuán)隊(duì)管理經(jīng)驗(yàn)，能及時(shí)妥善處理突發(fā)事件。

1.?????? 在符合服務(wù)標(biāo)準(zhǔn)，利潤率和獨(dú)立的利潤部門的前提下，確保所有小部門，會議及宴會的正常運(yùn)營。 2.?????? 確保所有的小部分具有完善的管理團(tuán)隊(duì)（餐廳經(jīng)理/廚師長）對收入利潤和服務(wù)標(biāo)準(zhǔn)承擔(dān)責(zé)任。 3.?????? 在符合年度商務(wù)計(jì)劃規(guī)則的前提下，明確的核算運(yùn)營預(yù)算并決定部門應(yīng)達(dá)到的收入、花費(fèi)、人力、營運(yùn)設(shè)備及固定資產(chǎn)。市場策劃的關(guān)鍵和推動收入的舉措將對核算運(yùn)營預(yù)算起到輔助作用。 4.?????? 在適當(dāng)?shù)臅r(shí)候提供準(zhǔn)確的和切合實(shí)際的預(yù)測及更新的預(yù)期變化。 5.?????? 確保供應(yīng)商與采購部門聯(lián)絡(luò)并得到最大程度贊助，市場開發(fā)以及市場定價(jià)。 6.?????? 監(jiān)督成本并提出可衡量的控制成本的建議。 7.?????? 確保嚴(yán)格遵守部門的營運(yùn)預(yù)算范圍。 8.?????? 根據(jù)已建立的概念陳訴，有效的管理各個(gè)部分和宴會部門。 9.?????? 密切留意員工的能力，如果有必要作出及時(shí)的調(diào)整。 10.?? 監(jiān)督部門休假計(jì)劃。 11.?? 監(jiān)督并確保最少數(shù)量的加班。 12.?? 確保堅(jiān)持運(yùn)營標(biāo)準(zhǔn)以達(dá)到營運(yùn)指南的設(shè)立的水準(zhǔn)。 13.?? 在符合品牌標(biāo)準(zhǔn)和部門需求的前提下，維持服務(wù)手冊內(nèi)容并作適當(dāng)?shù)男薷摹?14.?? 和餐廳經(jīng)理，宴會經(jīng)理及各區(qū)域廚師長在必要時(shí)采取糾正行動。 15.?? 處理客人投訴和關(guān)于各種在食品，飲料及服務(wù)方面的需求。已確定的程序和草案需要詳細(xì)的解釋說明并一貫的執(zhí)行。 16.?? 負(fù)責(zé)維護(hù)和修訂部門及相關(guān)部門的各項(xiàng)政策和程序，以避免含糊不清。 17.?? 和客人建立良好的客戶關(guān)系。 18.?? 在符合年度商務(wù)發(fā)展計(jì)劃的前提下建立市場活動計(jì)劃。此目標(biāo)的實(shí)現(xiàn)需要通過適當(dāng)?shù)膹V告宣傳和推廣活動的預(yù)算范圍來完成。 19.?? 確保完成所有關(guān)于餐飲的專業(yè)報(bào)表并及時(shí)轉(zhuǎn)交給相關(guān)的部門。 20.?? 例行月度部門經(jīng)理交流會和例會。 21.?? 合同事及其他部門保持良好的同事關(guān)系。 22.?? 充分的理解員工手冊內(nèi)容并確保員工執(zhí)行各項(xiàng)條款。 23.?? 培訓(xùn)并發(fā)展餐廳經(jīng)理，使他們能夠獨(dú)立運(yùn)營自己的部門。 24.?? 建立并實(shí)施部門經(jīng)理的發(fā)展計(jì)劃。 25.?? 和培訓(xùn)部經(jīng)理及部門培訓(xùn)主管共同完成員工培訓(xùn)計(jì)劃。 26.?? 通過與餐廳經(jīng)理，行政廚師長和公關(guān)部經(jīng)理的密切合作來發(fā)展餐飲部的各種推廣活動。 27.?? 為餐廳經(jīng)理做年度評估，并確保餐廳經(jīng)理使用同樣的方法給員工做評估。 28.?? 充分理解并堅(jiān)持執(zhí)行酒店關(guān)于防火，衛(wèi)生和安全方面的方針。 29.?? 是食品安全系統(tǒng)的主要負(fù)責(zé)人。 30.?? 確保關(guān)注9項(xiàng)高風(fēng)險(xiǎn)方針，健康和安全是最重要的。 31.?? 確保健康安全系統(tǒng)很好的維持，并指出不足之處加以完善。?? 32.?? 輔助組建一個(gè)團(tuán)隊(duì)負(fù)責(zé)員工福利，安全和發(fā)展的工作。 33.?? 確保員工每時(shí)每刻位客人提供禮貌的專業(yè)的服務(wù)。 34.?? 為員工提供培訓(xùn)，確保他們有足夠的技能來很好地完成工作。 35.?? 確保員工充分理解并遵守酒店關(guān)于衛(wèi)生，健康和安全方面的規(guī)定。 36.?? 進(jìn)行兩次年度營運(yùn)設(shè)備的盤點(diǎn)。 37.?? 在九項(xiàng)能力資格認(rèn)證中, 人員管理溝通和計(jì)劃安排為強(qiáng)項(xiàng)。 38.?? 堅(jiān)持酒店安全制度、緊急情況處理規(guī)定和程序。 39.?? 確保員工充分的理解并遵守員工手冊內(nèi)容。 40.?? 通過領(lǐng)導(dǎo)行政總廚來有效管理廚房運(yùn)作及相關(guān)事務(wù)。 41.?? 如有必要，該部門有權(quán)更改或補(bǔ)充該職位描述。 42.?? 完成任何其他合理的職責(zé)和被指派的職責(zé)。

有沒有信心領(lǐng)導(dǎo)具備出色素質(zhì)的餐飲團(tuán)隊(duì)？我們正在招聘餐飲總監(jiān)，領(lǐng)導(dǎo)我們的餐飲部門。留下良好印象，自始至終地為賓客提供真正令人難忘的體驗(yàn)。 日常工作內(nèi)容： 員工團(tuán)隊(duì) ?指導(dǎo)日常行動，計(jì)劃和分配工作，確保您始終擁有人數(shù)合適的員工團(tuán)隊(duì) ?通過輔導(dǎo)和提供反饋培養(yǎng)團(tuán)隊(duì)并提高績效，為員工制定績效和發(fā)展目標(biāo)，表彰表現(xiàn)優(yōu)異的員工 ?為員工提供培訓(xùn)，確保他們的服務(wù)符合相關(guān)規(guī)定和我們期望的標(biāo)準(zhǔn) ?為團(tuán)隊(duì)的發(fā)展創(chuàng)造一個(gè)良好的工作環(huán)境；緊密團(tuán)結(jié)各部門，培養(yǎng)“一個(gè)團(tuán)隊(duì)”的意識 ?與其他部門保持日常的溝通與協(xié)調(diào)，從而提高團(tuán)隊(duì)工作效率和服務(wù)質(zhì)量 賓客體驗(yàn) ?確保所有餐飲設(shè)備都能正常工作并定期清潔 ?確保包括宴會、會議場所在內(nèi)的所有餐飲設(shè)施干凈整潔，并根據(jù)預(yù)期業(yè)務(wù)量儲備適當(dāng)?shù)膸齑嫒粲腥魏尉S修需求，應(yīng)立即通知工程部 ?制定并達(dá)成質(zhì)量目標(biāo)與賓客滿意度目標(biāo)。在賓客提出要求和投訴時(shí)提供幫助，確保維持高水平的賓客滿意度 ?以賓客的角度分析他們的需求，識別并滿足賓客的期望，建立賓客忠誠度 ?定期與賓客溝通，確保他們的期望得到滿足 企業(yè)責(zé)任 ?管理酒店的餐飲市場營銷計(jì)劃；參與并維護(hù)整個(gè)系統(tǒng)內(nèi)的各種餐飲市場營銷計(jì)劃和促銷活動 ?洞悉市場，關(guān)注競爭對手的活動和行業(yè)創(chuàng)新與行政主廚一起審查并核準(zhǔn)菜單設(shè)計(jì)與構(gòu)思 ?確保食物和飲品的安全以及安全儲存，始終保持庫存充足，并盡量減少浪費(fèi) ?處理食物和飲品的庫存盤點(diǎn)決定所有食品、酒水、物資和設(shè)備的最大及最小庫存量 ?其他臨時(shí)職責(zé)——需要全員出動完成任務(wù)的特殊時(shí)刻 ?有時(shí)可能要充當(dāng)值班經(jīng)理的角色 財(cái)務(wù)回報(bào) ?協(xié)助準(zhǔn)備酒店年度預(yù)算，并設(shè)定部門目標(biāo) ?監(jiān)控預(yù)算并控制費(fèi)用，重點(diǎn)監(jiān)督食品、酒水與人力成本 ?與商務(wù)業(yè)績部合作，發(fā)現(xiàn)提升營收的各種營銷機(jī)會 ?推出促銷活動，為賓客帶來各種超值的出色就餐體驗(yàn) ?確保安全處理信貸與財(cái)務(wù)交易 權(quán)責(zé)劃分 這是大型豪華酒店或度假酒店餐飲部的最高職位，負(fù)責(zé)監(jiān)管多處大型用餐場所、廚房及宴會與會議設(shè)施內(nèi)的全體工作人員。監(jiān)管多位經(jīng)理和主管。 我們對您的要求： ?具有酒店管理、烹飪或相關(guān)專業(yè)學(xué)士及以上學(xué)歷或同等學(xué)歷 ?4年以上相關(guān)工作經(jīng)驗(yàn)，包括管理經(jīng)驗(yàn) ?必須熟練掌握當(dāng)?shù)卣Z言 ?必須持有本地政府部門要求的證書或資格證 我們發(fā)自內(nèi)心地關(guān)懷他人，每天踐行我們“時(shí)刻展示真正的待客之道”的承諾。這是IHG?旗下所有酒店的全體員工團(tuán)結(jié)一心的源動力。 每一個(gè)IHG?酒店品牌均以自己的方式展示真正的待客之道；真正待客之道的關(guān)鍵是所有具體和核心的服務(wù)技能。 ·誠摯態(tài)度 (True Attitude)：關(guān)心賓客，希望給賓客留下良好的印象并建立真摯的情感聯(lián)系 ·充滿自信 (True Confidence)：具備履行本職工作所需的知識與技能，并贏得賓客的信任，讓他們相信您可在其入住期間提供幫助和支持 ·用心傾聽 (True Listening)：重視賓客表達(dá)的觀點(diǎn)，留意到通常被忽視的身體語言并了解賓客的愿望與需求 ·積極響應(yīng) (True Responsiveness)：及時(shí)周到地滿足賓客的需求 您的工作職責(zé)遠(yuǎn)遠(yuǎn)不止這里列出的內(nèi)容，核心可以歸結(jié)為打造卓越體驗(yàn)、做正確之事和理解他人。

協(xié)助集團(tuán)運(yùn)營中心總經(jīng)理完成以下工作 體系化建設(shè)： 1.負(fù)責(zé)建立并完善集團(tuán)運(yùn)營部內(nèi)部管理流程與制度； 2.負(fù)責(zé)建立并完善集團(tuán)運(yùn)營部與酒店管理團(tuán)隊(duì)之間的管理流程與制度，創(chuàng)造順暢高效的溝通與技術(shù)支持平臺。 3.負(fù)責(zé)制定相關(guān)運(yùn)營管理制度要求下的匯報(bào)系統(tǒng)。 項(xiàng)目管控： 1.負(fù)責(zé)組織編撰合約項(xiàng)目前期可行性報(bào)告，如市場定位、經(jīng)營分析、經(jīng)營預(yù)測等； 2.負(fù)責(zé)監(jiān)督旗下酒店執(zhí)行雅閣集團(tuán)運(yùn)營標(biāo)準(zhǔn)，確保旗下酒店管理及服務(wù)質(zhì)量符合雅閣集團(tuán)要求； 3.負(fù)責(zé)針對酒店主要運(yùn)營部門，如客房、餐飲、前廳部、工程部、財(cái)務(wù)部的運(yùn)營工作提供技術(shù)支持和專業(yè)化的指導(dǎo)； 4.負(fù)責(zé)定期收取運(yùn)營管理流程規(guī)定的報(bào)告文件等； 5.保持與酒店總經(jīng)理之間定期的業(yè)務(wù)咨詢溝通，及時(shí)了解酒店經(jīng)營動態(tài)和支持需求，維護(hù)良好的溝通機(jī)制； 6.根據(jù)項(xiàng)目情況及公司發(fā)展要求，負(fù)責(zé)編制相關(guān)報(bào)告，如年度工作計(jì)劃、相關(guān)部門培訓(xùn)要求； 7.根據(jù)公司相關(guān)規(guī)定，負(fù)責(zé)定期提交工作總結(jié)、計(jì)劃等文件； 8.在保證酒店服務(wù)品質(zhì)和經(jīng)營結(jié)果的基礎(chǔ)上，負(fù)責(zé)運(yùn)營費(fèi)用的收繳。 團(tuán)隊(duì)建設(shè)： 1.建立高效的運(yùn)營團(tuán)隊(duì)，包括銷售、運(yùn)營工程、財(cái)務(wù)的管控，根據(jù)公司發(fā)展需求和酒店經(jīng)營需要提供專業(yè)的技術(shù)支持和管理之道； 2.建立并維護(hù)運(yùn)營團(tuán)隊(duì)與酒店管理團(tuán)隊(duì)的溝通及匯報(bào)程序。 商務(wù)發(fā)展支持： 1.參與商務(wù)發(fā)展洽談項(xiàng)目的討論，提供專業(yè)的意見和建議，保證后期簽約項(xiàng)目能夠符合雅閣集團(tuán)運(yùn)營要求和市場發(fā)展需求，確保后期運(yùn)營質(zhì)量； 2.商務(wù)發(fā)展洽談項(xiàng)目提供相關(guān)專業(yè)的報(bào)告。

1. 協(xié)助餐飲總監(jiān)進(jìn)行餐廳運(yùn)營管理； 2. 具有超前的服務(wù)意識，和溝通能力； 3. 英語流利，海外留學(xué)背景優(yōu)先考慮； 4. 有一定的管理能力。

【崗位職責(zé)】 1、負(fù)責(zé)大堂吧整體工作，具體實(shí)施對大堂吧的日常營運(yùn)管理工作。 2、負(fù)責(zé)制定大堂吧工作計(jì)劃，并有效組織實(shí)施。 3、每日參與并檢查、指導(dǎo)大堂吧工作執(zhí)行情況，及時(shí)發(fā)現(xiàn)問題、處理問題并做好記錄。 4、負(fù)責(zé)主持大堂吧每日例會；參加大堂吧/酒吧每周周會、每月月會、樓面協(xié)調(diào)會、餐飲部經(jīng)營分析會，并確保上情下達(dá)、下情上呈。 5、負(fù)責(zé)部門新員工培訓(xùn)和員工的在崗培訓(xùn)工作，確保員工的素質(zhì)、技能符合崗位要求。 6、合理調(diào)配人力，保證部門日常工作的人員配置并保持樓面清潔衛(wèi)生和服務(wù)質(zhì)量水準(zhǔn)。 7、負(fù)責(zé)作業(yè)前菜單或工作單的查看，主動了解每位客人對服務(wù)和出品的特殊要求，并及時(shí)將信息傳達(dá)給服務(wù)人員和出品部門，且須一一檢查落實(shí)。 8、全程負(fù)責(zé)并參與每次的VIP服務(wù)，服務(wù)結(jié)束后，及時(shí)召集服務(wù)人員工進(jìn)行總結(jié)。 9、依據(jù)客人需求對大堂吧各項(xiàng)管理制度、政策以及部門操作程序、出品及服務(wù)標(biāo)準(zhǔn)提出有建設(shè)性的意見和建議。 10、與餐飲部其他部門的有效協(xié)調(diào)和溝通，使工作順利進(jìn)行。 11、與客人建立良好的公共關(guān)系，并及時(shí)處理發(fā)生在部門的各類投訴、意外和突發(fā)事件。 12、關(guān)注市場，積極參與部門經(jīng)營推廣方案的討論，并提出對經(jīng)營有建設(shè)性的建議。 13、參與部門營運(yùn)現(xiàn)場的操作、檢查、監(jiān)督，并及時(shí)予以工作指導(dǎo)。 14、對直接下屬進(jìn)行約談和工作評估，并適時(shí)有效的激勵(lì)各級員工士氣。 15、定時(shí)與成控部主管聯(lián)系，確保大堂吧酒水成本得到有效控制。 16、與營業(yè)部及其他部門密切聯(lián)系出色完成各項(xiàng)接待任務(wù)。 17、負(fù)責(zé)執(zhí)行大堂吧設(shè)備、設(shè)施的維護(hù)保養(yǎng)工作，使之經(jīng)常處于完好的狀態(tài)并得到合理的使用，防止事故發(fā)生。 18、負(fù)責(zé)檢查大堂吧員工個(gè)人、區(qū)域環(huán)境等衛(wèi)生及員工操作安全狀況，貫徹執(zhí)行飲食衛(wèi)生制度，確保部門各項(xiàng)衛(wèi)生及安全措施的實(shí)施。 【崗位要求】 1、同崗位工作經(jīng)驗(yàn)，具有解決問題，推理，號召，組織和培訓(xùn)能力。 2、工作認(rèn)真負(fù)責(zé)，并有一定的管理水平和經(jīng)營理念。 3、懂各種酒水知識，有一定英語對話能力。

工作地點(diǎn)：集團(tuán)旗下酒店 Duties & Responsibilities: 1. Qualityassurance according to SOP’S. ? ? 嚴(yán)格遵守酒店標(biāo)準(zhǔn)服務(wù)程序 2. Responsible for assisting the General Manager in the running of the hotel by ? ? undertaking the overall direction and operations of all food and beverage ? ? outlets in thehotel and for ensuring the effective co-ordination of activities ? ? between them.Accountable for the achievement of the overall goals and ? ? objectives of theF&B Division and for the hotel meeting its F&B financial and ? ? guestsatisfaction objectives ? ? 制定并管理餐飲部的預(yù)算，開展促銷活動。增加銷售額，控制成本及提高利潤 3. Directsand controls all subordinate Food and Beverage staff to ensure that ? ? all day-to-day operational matters are handled on time and guests ? ? ? expectations are met ? ? 監(jiān)督和指導(dǎo)員工的日常工作，確保日常運(yùn)作能夠正確處理的同時(shí)又能夠滿足 ? ? 客人的需要和要求 4. Contributesto the morale and team spirit of the hotel by building and ? ? maintaining supportive and effective relationships with colleagues and ? ? associates,instilling confidence and demonstrating “chemistry” with key ? ? constituents ? ? 與員工和同事間建立良好的合作關(guān)系，形成良好的團(tuán)隊(duì)精神和士氣，使其充 ? ? 分認(rèn)識到自己是酒店的一份子，從而為酒店做出盡可能多的貢獻(xiàn) 5. Maintainsan efficient administration within the Food and Beverage division ? ? preparing andsubmitting operational reports on time ? ? 維持有效的餐飲行政工作，并且能夠及時(shí)對營運(yùn)情況做出報(bào)告 6. Ensuresthat the standards of Food and Beverage meet or exceed expectations ? ? by overseeing the quality, consistency and presentation in all outlets and ? ? makingsure that they conform to the hotel’s requisites at all times ? ? 確保食品和飲料的出品能夠按照酒店標(biāo)準(zhǔn)進(jìn)行出品，并且保證其在任何時(shí)候都能符 ? ? 合酒店的要求 7. Prepares,communicates and implements, in conjunction with the Executive Chef, ? ? an annualFood and Beverage promotion for all restaurants and assists Sales ? ? ? &Marketing in designing the advertising material for such promotions ? ? 與行政總廚針針對當(dāng)?shù)靥厣瑓f(xié)助銷售部對餐廳的餐飲做出相應(yīng)的促銷計(jì)劃

開業(yè)籌備階段 ?參與餐廳區(qū)域的規(guī)劃和設(shè)計(jì)，提供專業(yè)建議 ?制定餐廳的組織架構(gòu)、人員編制和崗位職責(zé) ?負(fù)責(zé)餐廳員工的招聘、培訓(xùn)和考核 ?制定餐廳的各項(xiàng)規(guī)章制度和服務(wù)流程 ?參與餐廳區(qū)域的設(shè)備設(shè)施驗(yàn)收 ?制定餐廳的開業(yè)籌備計(jì)劃和預(yù)算 日常運(yùn)營階段 ?負(fù)責(zé)餐廳的日常運(yùn)營管理，確保各項(xiàng)工作高效有序進(jìn)行 ?監(jiān)控餐廳的經(jīng)營數(shù)據(jù)，制定相應(yīng)的營銷策略 ?監(jiān)督檢查餐廳的清潔衛(wèi)生和服務(wù)質(zhì)量 ?處理賓客投訴和特殊需求，確保賓客滿意度 ?與廚房、采購、銷售等部門保持密切溝通，協(xié)調(diào)工作 ?定期向上級匯報(bào)餐廳的工作情況和經(jīng)營數(shù)據(jù) 團(tuán)隊(duì)管理與持續(xù)改進(jìn) ?負(fù)責(zé)餐廳員工的培訓(xùn)和發(fā)展，提升團(tuán)隊(duì)整體素質(zhì) ?建立和完善餐廳的績效考核體系，激勵(lì)員工積極性 ?分析餐廳的經(jīng)營數(shù)據(jù)，提出改進(jìn)措施和建議 ?關(guān)注行業(yè)動態(tài)和競爭對手，不斷優(yōu)化餐廳服務(wù)流程和標(biāo)準(zhǔn) 工作經(jīng)驗(yàn)及學(xué)歷 擔(dān)任過三年以上國際品牌酒店ADD餐廳經(jīng)理職務(wù)，具有酒店開業(yè)籌備經(jīng)驗(yàn)，有奢華度假酒店餐廳管理經(jīng)驗(yàn)者優(yōu)先。 語言能力 具有熟練的英語水平，能用英語進(jìn)行運(yùn)營和管理的交流