【崗位職責】 1、全面負責餐廳日常運營管理工作，包括人員排班、服務流程監督及現場突發事件處理。 2、參與新員工帶教及服務技能培訓，傳遞銷售技巧與客戶溝通經驗。 3、制定并執行餐廳服務標準與操作規范，持續提升服務質量與顧客滿意度。 4、監控餐廳經營數據（翻臺率、客單價等），分析運營問題并提出改進方案。 5、負責餐廳成本控制，包括食材損耗管理、人力成本優化及能耗管控 6、組織員工專業技能培訓，定期進行服務技能考核與團隊建設活動 7、主動挖掘客戶需求，推薦菜品及酒水，提升客單價與復購率。 8、 高效應對高峰時段客流，靈活處理客戶投訴及突發狀況。 9、處理顧客投訴及特殊需求，維護酒店品牌形象與客戶關系。 10、協調廚房與前廳工作銜接，確保出餐效率與服務節奏匹配。 11、監督餐廳衛生安全標準執行，確保符合食品安全及消防規范。 【崗位要求】 1、具備餐飲服務行業工作經驗，有星級酒店或連鎖餐飲管理經驗者優先 2、熟悉餐廳運營全流程，掌握餐飲成本控制及人員管理方法 3、出色的現場協調能力，能高效處理突發服務事件 4、身體健康，能適應早晚班及節假日工作安排

1、積極參與所有要求參加的會議。 Attendsand contributes to all meetings as required. 2、確保部門的服務是高效、優質且一致的，符合部門操作守則所規定的標準。 Ensuresservices provided by the department are always available and are always carriedout to define Standard with the utmost efficiency, consistency and courtesy asdetailed in the Department Operation Manual. 3、確保所有員工始終如一的提供禮貌而專業的服務。 Handlesguest and associate enquiries in a courteous and efficient manner, reportingcomplaints or problems if no immediate solution can be found. 4、了解雇員立法和勞資關系，嚴格遵循員工手冊的規章準則、酒店雇用政策、衛生政策和健康安全政策。 Isknowledgeable in statutory legislation in associate and industrial relations,understanding and strictly adhering to rules & regulations established inthe Associate Handbook and the hotel’s policies concerning fire, hygiene andhealth & safety. 5、積極提供有關員工的福利、安全和發展等方面的意見，實事求是的反饋現狀。 Takesan active involvement in the welfare, safety, development and well being ofassociates providing advice, counselling and truthful, diplomatic feedback. 6、高標準的要求餐廳部員工的言行舉止和衣著裝扮。 Ensuresall Outlet associates maintain high standards of personal presentation &grooming. 7、保持好積極正面的顧客關系和同事關系。 Maintainspositive guest and colleague interactions with good working relationships. 8、始終如一的負責任的態度和行為舉止，積極正面的體現凱悅國際和酒店的標準。 Exercisesresponsible management and behaviour at all times and positively representingthe hotel management team and Hyatt International. 9、承擔合理的工作職責和第二職責，并根據酒店、工業和公司的需要做相應的調整。 Respondsto requests to undertake any reasonable tasks and secondary duties and tochanges as dictated by the hotel, industry and company. 10、執行被分配到的其他合理的工作和職責。 Tocarry out any other reasonable duties and responsibilities as assigned.

1、確保酒店最基本的品牌標準都要被貫徹執行。 Ensuresthat minimum brand standards have been implemented. 2、確保貫徹執行所有凱悅餐飲寶典20條的標準。 Ensuresthat Food and Beverage Fundamental Top 20 are implemented. 3、對于客戶調查結果做出回應并落實相應的改善措施。 Respondsto the results of the Consumer Audit and ensures that the relevant changes areimplemented. 4、以支持和靈活的態度與其他經理緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 Worksclosely with other Outlet Managers in a supportive and flexible manner,focusing on the overall success of the hotel and the satisfaction of hotelguests. 5、確保餐飲部員工以支持和靈活的態度和“團隊協作”的精神與其他部門合作。 Ensuresthat outlet associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”. 6、對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。 Havea thorough knowledge and understanding of all food and beverage items in themenu and the ability to recommend Food and Beverage combinations and upsellalternatives. 7、確保餐廳的前、后線區域的潔凈有序。 Ensuresthat the outlet is kept clean and organised, both at the front as well as theback of house. 8、餐廳經理、副經理不在崗時，就每日的準備、服務和菜單給員工召開班前例會。 Inthe absence of Outlet Manager, Assistant Outlet Manager, conduct dailypre-shift briefings to associates on preparation, service and menu. 9、協助與廚房針對每日營運和質量控制密切溝通。 Assistto liaise with the Kitchen and Beverage Department on daily operations andquality control if appropriate. 10、執行收銀員的職能并負責POS收銀程序。 Performsthe function of cashier and responsible for POS cashiering procedure. 11、將現金余額和信用卡費用和現金匯款放到前廳部保險箱中。 Balancescash and credit card charges and remittance of cash to Front Office Safe. 12、對于特別宴會或大型活動進行必要的檢查。 Makesnecessary checks needed for specific events or functions. 13、作為親身實踐操作的主管人員，應總是留在餐廳區域，尤其是繁忙時段。 Bea hands-on supervisor and be present at all times in the Outlet, especiallyduring busy periods. 14、協助監督對所有運營設備和營業用品的月度盤點。 Assistswith conducting monthly inventory checks on all operating equipment andsupplies. 15、根據順序，為客人點單并服務。 Take order and serve theguest according to the sequence. 16、銷售產品。 Up-sell product. 17、維持營運的供應品和控制損壞量。 Maintain guest suppliesand control the cost. 18、在下班時，確保飲料的存貨是正確的。 Ensure beverage stock inthe bar is correct.

1、確保酒店最基本的品牌標準都要被貫徹執行。 Ensures that minimum brand standards have been implemented. 2、遵循執行所有凱悅溫情和餐飲經典20條的標準。 Embraces all Touches of Hyatt and the Food and Beverage Top 20. 3、對于客戶調查結果做出回應并落實相應的改善措施。 Responds to the results of the Consumer Audit and ensures that therelevant changes are implemented. 4、以支持和靈活的態度與其他員工緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 Works closely with other employees in a supportive and flexible manner,focusing on the overall success of the hotel and the satisfaction of hotelguests. 5、以支持和靈活的態度和“團隊協作”的精神與其他部門合作。 Works in a supportive and flexible manner with other departments, in aspirit of “We work through Teams”. 6、記錄客人的點菜，并在結束電話前復述客人的點單。 Takes orders from guests and repeats the orders before ending thetelephone conversation. 7、確保按要求正確記錄所有點菜。 Ensures all orders are properly taken as requested. 8、確保將所有菜品按照服務標準送至客房。 Ensure all the orders are delivers to guests’ room followed the service standard.. 9、嚴格遵守酒店的制度和程序，特別是進入客房的制度和程序 Strictly adheres to the hotel policies and procedures especiallyentering guest rooms. 10、確保不進入任何掛有“請勿打擾”標志的客房。 Ensures no entry to any guest room with ‘DND” sign. 11、得到通知后，迅速收回客房中或走廊上的餐具。 Collects cutlery from guest room or corridor as soon as being informed. 12、運送所點菜品同時呈送帳單并收取客人支付。 Presents bill and collects payment upon delivering the food. 13、核對收取的現金，確保所收現金都是真鈔。 Verifies cash received ensuring only genuine money been collected. 14、核對所有客人呈交信用卡，確保所有信用卡都在有效期內。 Verifies all credit cards presented by guest before to validity of thecard. 15、嚴格遵守財務部發出的關于收銀及現金處理的政策和程序。 Strictly adheres to all policies and procedures issued by the Financewith regard to cashiering and cash handling. 16、完全了解收銀系統的各方面。 Fully conversant with all aspects of the Cashier System. 17、對菜單上所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。 Have a thorough knowledge and understanding of all food and beverageitems in the menu and the ability to recommend Food and Beverage combinationsand up sell alternatives.

1、Ensure manage theequipment and hygiene efficiently according published policy and procedure. 根據建立的政策和程序，確保始終有效的管理餐廳的設備和衛生。 2、Assist manage inoperation. 在操作中始終協助督導進行管理。 3、Exchange the positionflexible. 對餐飲部或酒店其他部門的崗位進行靈活的調換。 4、Delegate associatetask and check regularly. 給下屬布置任務并定期檢查他們的表現。 5、Establishes andstrictly adheres to the par stocks for all operating equipment, supplies,inventoried items, and to ensure that the outlet is adequately equipped. 嚴格遵守所有的運行設備、供應品和存貨是同等量的，確保餐廳有足夠的設備。 6、Assists in conductingmonthly inventory checks on all operating equipment and supplies. 協助每月對所有設備和存貨進行檢查。 7、Assist to controlnecessity and stock items and operate the equipment carefully 協助控制必需品，存貨，并小心操作所有的運營設備和供應品。 8、Ensure each outlet areequipped cleaning equipment. 確保每個餐廳能提供清潔、干凈的運營設備。 9、Assist stewarding efficientand smooth in operation, ensure adhere to Hyatt standard at all times. 協助餐務部做流暢并有效的操作，確保始終能達到凱悅的標準。 10、Ensure food supplyarea tidy, clean and dry. 確保提供生產食物的區域是清潔并且干燥的。 11、Manage overnightcleaning in the kitchen area food and beverage area. 管理晚上的廚房、食物和飲料區域的清潔工作。 12、Ensure cleaning atheart of house area, remove the garbage according to the standard published. 確保后臺的清潔安排并根據建立的標準清理垃圾。 13、The minimum goals inoperation is achieve Department Operations Manual. 營運基礎的標準是為了達到營運手冊的服務標準。 14、Assist operation whenin busy period. 在繁忙的時候，協助運作。 15、Conduct and attenddepartment briefing accordingly. 在每日上班前，對員工做指示。 16、Liaise with kitchenand related department in the daily operation. 在日常的營運中，要和廚房及其他營運部門進行溝通。 17、Recommend to outletmanager in operation and procedure. 學習、評估營運/程序并向餐廳經理建議應該改進的地方。 18、Check associate’s workperformance and grooming. 檢查下屬的工作表現和他們的儀容儀表。 19、Is a hands-on managerand is present at all times in the department, especially during busy periods. 在服務的繁忙時候，對員工進行督導、監督并協助。 20、Liaise with kitchen indaily operation. 在日常工作中，要和廚房的同事進行溝通。 21、Knowledgeable inequipment. 掌握必要大設備知識。 22、Report to StewardingManager in food and beverage. 向餐務部經理報告食物和飲料的偏差。 23、Fully understand and strictin Department Operations Manual. 完全理解并執行部門營運手冊。 24、All the work processaccording to the work plan and training task list. 所有工作都要按照工作計劃和部門培訓工序表。

【崗位職責】 1、負責餐廳日常運營管理，確保服務流程順暢，提升顧客用餐體驗； 2、監督和指導服務員的工作，確保服務標準與操作規范得到嚴格執行； 3、協助處理顧客投訴及突發事件，及時解決問題并反饋至上級； 4、負責餐廳開餐前的準備工作及收餐后的檢查工作，確保設施設備完好、衛生達標； 5、定期對服務員進行業務培訓，提升團隊服務技能與效率； 6、完成上級交辦的其他工作任務。 【崗位要求】 1、具備良好的服務意識與溝通能力，能夠妥善處理顧客需求； 2、熟悉餐廳服務流程及標準，具備較強的執行能力； 3、工作細致認真，責任心強，能適應高強度工作環境； 4、具備基礎的電腦操作能力，能熟練使用辦公軟件； 5、有酒店或餐飲行業相關經驗者優先，可接受晉升。

【崗位職責】 1.負責咖啡廳的日常管理工作，檢查員工的出勤情況，合理安排編制員工的工作及休假，并有效實施培訓計劃。 2.掌握預訂情況和客人動態，合理布置各班組工作。 3.確保餐前服務用品充足，環境衛生清潔，擺臺標準美觀，設施設備及人員到位。 4.主動服務客人，并監督指導員工按規范化的服務標準為賓客提供優質服務。 5.控制餐廳的正常運作，留意客人的用餐動態，掌握和檢查點菜、上菜、清潔臺面雜物、結賬等具體的服務環節情況，發現問題及時糾正。 6.客人用餐后主動詢問客人的意見，收集意見后及時向部門總監匯報； 及時檢查餐廳設施、設備情況，指導員工正確使用設施設備及物品，并做好保養工作。 7.妥善解決賓客投訴，處理意外和特殊事件，及時報告上級。 8.主持每日例會，傳達上級指示，點評工作要點，計劃、布置、實施工作。 【崗位要求】 1、有2年餐飲部工作經驗和至少1年管理崗位經驗 2、具備優秀的專業的餐廳運營知識 3、具備優秀的表達能力 4、萬豪酒店品牌工作經驗優先。

【崗位職責】 1、全面負責餐飲部的日常運營管理工作，包括餐廳、酒吧、宴會等區域的運營監督與服務質量把控； 2、制定并執行餐飲部的年度預算、經營計劃及營銷策略，確保完成營收及利潤目標； 3、優化餐飲服務流程，提升客戶滿意度，處理賓客投訴及突發事件； 4、負責餐飲部員工招聘、培訓、考核及團隊建設，提升員工專業素養與服務意識； 5、監督食品安全、衛生標準及成本控制，確保符合酒店及當地法規要求； 6、與廚房、采購、市場等部門協作，策劃并推出符合市場需求的餐飲產品及活動； 7、定期分析經營數據，提出改進方案，提升餐飲部整體績效。 【崗位要求】 1、具備優秀的餐飲管理能力，熟悉高端酒店或大型餐飲企業的運營模式； 2、出色的領導力和團隊管理經驗，能夠有效激勵員工并提升團隊凝聚力； 3、敏銳的市場洞察力，能夠根據行業趨勢調整經營策略； 4、良好的溝通協調能力，能與各部門高效合作，處理復雜問題； 5、注重細節，對服務品質、食品安全及成本控制有高標準要求； 6、能適應高強度工作及靈活排班，具備較強的抗壓能力； 7、粵語流利。

Mandarin Oriental Pudong, Shanghai is looking for a Hostess to join our Food & Beverage Service team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food &Beverage Service Department, The Hostess reports to the Restaurant Manager. As Hostess you will be?responsible?for the following duties: The Restaurant Hostess is responsible for, but not limited to, the reservation and overall operations of the restaurant.?To provide support to the team in ensuring that the highest standards of service are offered to our guests. As Hostess we?expect?from you:? Have a minimum of 1 year experience in related food and beverage establishment Willing to work a flexible schedule and holidays Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay.When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans.Are you? 上海浦東文華東方酒店正在尋找餐廳領位員加入我們的餐飲服務部團隊。 您是精雕細琢的大師嗎？您想在一個共同榮耀的團隊中茁壯成長，在盡心盡責的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發渠道。集團因打造一些全球最受歡迎的酒店、提供受亞洲傳統啟發的傳奇服務，同時代表最前沿的奢華體驗，而受到越來越多的認可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區中心，將時尚風范、舒適和服務完美集于一身。我們對酒店的創意餐廳、寧靜的水療中心和現代設計倍感自豪。 關于工作 工作地點位于上海浦東文華東方酒店，在餐飲服務部，餐廳領位員向 餐廳經理匯報。 作為餐廳領位員，您將負責以下職責： 餐廳領位員負責但不局限于餐廳的預定和整體運營。支持團隊并確保提供最高的服務標準給客人。 作為餐廳領位員，我們對您的期望： 在相關餐飲方面至少有1年工作經歷 愿意在彈性時間和假期期間工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當地語言和英語閱讀，書寫，口語流利 在任何時候保持職業精神和風度 具備數學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 我們對您的承諾 學習與發展。您的成功就是我們的成功。我們為您職業生涯的各個階段制定獨特的學習和發展計劃，讓您不斷成長。 MOstay （同事住宿福利）。當您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們為全球所有同事提供各種健康福利和健康計劃（工作6個月后可享有補充商業醫療保險）。 有競爭力的薪酬和福利待遇，提供優越的四人間宿舍，擁有獨立衛浴，獨立洗衣機和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團全球范圍內的人才內部調轉計劃。 我們是粉絲。您呢？

Mandarin Oriental Pudong, Shanghai is looking for a?Hygiene Manager?to join our?Executive Office?team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Executive Office Department, The Hygiene Manager reports to the Hotel Manager. As Hygiene Manager you will be?responsible?for the following duties: The Hygiene Manager is responsible in conjunction with the Executive Chef and Director of Food & Beverage to lead the hotel’s HACCP program and ensure the highest hygiene standards of all food & beverage offerings, water, air, rooms pantry, spa, and public area with in the hotel are apply. Abide by all rules, regulations, policies and procedures of the hotel Ensure that agreed food hygiene, licensing and safety standards are communicated, upheld or surpassed, at all times. To organise regular ?site inspection of food & beverage suppliers, documenting hygiene reports on premises and handling procedures Participate in daily kitchen line ups, constantly energizing HACCP practices Train and develop all kitchen, F&B and related staff to operate to the required standards of the HACCP program, including basic food hygiene course for all food handler and keep all appropriate documentation & records To conduct testing of food & beverage products under laboratory conditions and keep detailed reports of findings Conduct weekly audits of kitchens, pantries, receiving area & kitchen stores and document status with follow ups on tasks pending. Monthly audits of service pantries, beverage stores and documents status. The hygiene manager is to ensure a positive & professional working environment throughout the kitchens and influence culinary members through monitoring operations, constantly training, sharing knowledge and upholding all hygiene & hotel standards. Maintain clear communications with his Executive Chef and Executive Sous Chef including all relative internal communications concerning HACCP, Hygiene and the groups Safe and Sound Standards. And further to pass on all necessary communications to the culinary team. Manage and train the culinary and food & beverage teams in upholding the highest level of food & personal hygiene in all aspects throughout the operation. As Hygiene Manager we?expect?from you:? Hygiene Certification? ? ? ? ? ? ? ? ? Team player Good relationship with Hygiene Office and government Basic Hotel operation knowledge? ? ? ? ? ?? Food Safety knowledge Laboratory knowledge Minimum 3-5 hotel experience in 4-5 star hotel? ? ? ? ? ?? Food Safety Administrator Certificate HACCP Certification Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness program measure offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans.Are you? 上海浦東文華東方酒店正在尋找衛生防疫經理加入我們的行政辦公室團隊。 您是精雕細琢的大師嗎？您想在一個共同榮耀的團隊中茁壯成長，在盡心盡責的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發渠道。集團因打造一些全球最受歡迎的酒店、提供受亞洲傳統啟發的傳奇服務，同時代表最前沿的奢華體驗，而受到越來越多的認可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區中心，將時尚風范、舒適和服務完美集于一身。我們對酒店的創意餐廳、寧靜的水療中心和現代設計倍感自豪。 關于工作 工作地點位于上海浦東文華東方酒店，在行政辦公室，衛生防疫經理向酒店經理匯報。 作為衛生防疫經理，您將負責以下職責： 食品檢驗經理負責與行政總廚和餐飲總監，房務部總監，水療部總監配合開展酒店HACCP的程序， 保證酒店內供應的所有食品和飲料是最安全、符合衛生標準的。 管理和培訓廚房及餐飲服務的員工，確保員工在日常操作中全面遵守食品安全及個人衛生的標準。 就所有有關HACCP、衛生和集團安全標準等事項與行政總廚和行政副總廚之間的良好的溝通。 傳達必要的信息給員工。 食品檢驗經理需要確保整個廚房有一個積極和專業的工作環境， 通過監督、培訓、探討相關知識， 使廚房各成員了解并達到所有酒店和衛生標準。 定期組織安排檢查廚房、配餐間、收貨平臺及庫房， 跟進相關處理中的任務。 對食品及飲料在實驗室進行測試， 作出相關明細報告。 培訓所有廚房、餐飲等相關人員HACCP標準， 包括給所有接觸食物的相關人員設置基本食品衛生課程， 適當保存相關文件和記錄。 參加每日廚房例會， 強化HACCP的實踐。 對供應商進行實地考察， 整理、歸檔所有相關的報告。 確保所有食品衛生、許可和安全標準是被員工了解并認同的。 遵守酒店各項規章制度及程序。 作為衛生防疫經理，我們對您的期望： 衛生證書 具備團隊合作精神 與衛生部門及政府機構的良好關系 了解酒店基本知識 了解食品安全知識? ? ? 實驗室相關知識 至少3-5年4、5星級酒店或相關領域工作經驗? ? ? ? 食品衛生管理員證書 HACCP證書 我們對您的承諾 學習與發展。您的成功就是我們的成功。我們為您職業生涯的各個階段制定獨特的學習和發展計劃，讓您不斷成長。 MOstay （同事住宿福利）。當您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們為全球所有同事提供各種健康福利和健康計劃（工作6個月后可享有補充商業醫療保險）。 有競爭力的薪酬和福利待遇，提供優越的四人間宿舍，擁有獨立衛浴，獨立洗衣機和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團全球范圍內的人才內部調轉計劃。 我們是粉絲。您呢？

Mandarin Oriental Pudong, Shanghai is looking In-Room Dining Captain to join our Food & Beverage Service team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service Department, The In-Room Dining Captain reports to the In-Room Dining Manager. As In-Room Dining Captain you will be?responsible?for the following duties: The In-Room Dining Captain will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.? To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In-Room Dining activities and maintaining the highest standard of service established by the hotel. As In-Room Dining Captain we?expect?from you:? Have a minimum of 2 years' experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable. Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦東文華東方酒店正在尋找送餐部領班加入我們的餐飲服務部團隊。 您是精雕細琢的大師嗎？您想在一個共同榮耀的團隊中茁壯成長，在盡心盡責的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發渠道。集團因打造一些全球最受歡迎的酒店、提供受亞洲傳統啟發的傳奇服務，同時代表最前沿的奢華體驗，而受到越來越多的認可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區中心，將時尚風范、舒適和服務完美集于一身。我們對酒店的創意餐廳、寧靜的水療中心和現代設計倍感自豪。 關于工作 工作地點位于上海浦東文華東方酒店，在餐飲服務部，送餐部領班向 送餐部經理匯報。 作為送餐部領班，您將負責以下職責： 送餐部領班和服務員一起工作通過接單員從客人這里接受到的點單正確和及時的提供給客人以確保達到客人最高滿意度。支持經理和副經理和主管的工作，對監督和協調每日客房用餐和維持酒店制定的最高服務標準。 作為送餐部領班，我們對您的期望： 在相關餐飲方面至少有2年工作經歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當地語言和英語閱讀，書寫，口語流利 在任何時候保持職業精神和風度 具備數學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 積極成為“行業中的最好” 積極在上海文華東方酒店里有職業發展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業知識應聘者為先 我們對您的承諾 學習與發展。您的成功就是我們的成功。我們為您職業生涯的各個階段制定獨特的學習和發展計劃，讓您不斷成長。 MOstay（同事住宿福利）。當您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們為全球所有同事提供各種健康福利和健康計劃（工作6個月后可享有補充商業醫療保險）。 有競爭力的薪酬和福利待遇，提供優越的四人間宿舍，擁有獨立衛浴，獨立洗衣機和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團全球范圍內的人才內部調轉計劃。 我們是粉絲。您呢？

Mandarin Oriental Pudong, Shanghai is looking for a Restaurant Supervisor to join our Food &Beverage Service team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food &Beverage Service Department, The Restaurant Supervisor reports to the Restaurant Manager. As Restaurant Supervisor you will be?responsible?for the following duties: The Restaurant Supervisors responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. As Restaurant Supervisor we?expect?from you:? Have a minimum of 2 years' experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦東文華東方酒店正在尋找餐廳主管加入我們的餐飲服務部團隊。 您是精雕細琢的大師嗎？您想在一個共同榮耀的團隊中茁壯成長，在盡心盡責的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發渠道。集團因打造一些全球最受歡迎的酒店、提供受亞洲傳統啟發的傳奇服務，同時代表最前沿的奢華體驗，而受到越來越多的認可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區中心，將時尚風范、舒適和服務完美集于一身。我們對酒店的創意餐廳、寧靜的水療中心和現代設計倍感自豪。 關于工作 工作地點位于上海浦東文華東方酒店，在餐飲服務部，餐廳主管向 餐廳經理匯報。 作為餐廳主管，您將負責以下職責： 餐廳主管負責但不局限于大堂酒吧的整體運營。支持團隊并確保提供最高的服務標準給客人。 作為餐廳主管，我們對您的期望： 在相關餐飲方面至少有2年工作經歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當地語言和英語閱讀，書寫，口語流利 在任何時候保持職業精神和風度 具備數學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 我們對您的承諾 學習與發展。您的成功就是我們的成功。我們為您職業生涯的各個階段制定獨特的學習和發展計劃，讓您不斷成長。 MOstay （同事住宿福利）。當您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們為全球所有同事提供各種健康福利和健康計劃（工作6個月后可享有補充商業醫療保險）。 有競爭力的薪酬和福利待遇，提供優越的四人間宿舍，擁有獨立衛浴，獨立洗衣機和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團全球范圍內的人才內部調轉計劃。 我們是粉絲。您呢？

Mandarin Oriental Pudong, Shanghai is looking for a Chinese Restaurant Supervisor to join our Food & Beverage Service team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service Department, The Chinese Restaurant Supervisor reports to the Chinese Restaurant Manager. As Chinese Restaurant Supervisor you will be?responsible?for the following duties: The Restaurant Supervisor is responsible for, but not limited to, the overall management of the restaurant. To provide back up for the Manager and offer support in ensuring that the highest standards of service are offered to our guests. As Chinese Restaurant Supervisor we?expect?from you:? Have a minimum of 2 years' experience in a luxury establishment? Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays.? Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation? Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills? Be able to consistently delight and satisfy our guest? Have the ability to handle guest requests in a detailed manner? Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Be aware and adhere to key MOHG competencies: Delighting our clients Working together as Colleagues Promoting a Climate of Enthusiasm Being the Best Delivering Shareholder Value Playing by the rules Acting with responsibility Desirable Actively looking to be ‘Best in clasps’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦東文華東方酒店正在尋找中餐廳主管加入我們的餐飲服務團隊。 您是精雕細琢的大師嗎？您想在一個共同榮耀的團隊中茁壯成長，在盡心盡責的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發渠道。集團因打造一些全球最受歡迎的酒店、提供受亞洲傳統啟發的傳奇服務，同時代表最前沿的奢華體驗，而受到越來越多的認可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區中心，將時尚風范、舒適和服務完美集于一身。我們對酒店的創意餐廳、寧靜的水療中心和現代設計倍感自豪。 關于工作 工作地點位于上海浦東文華東方酒店，在餐飲服務部，中餐廳主管向餐廳經理匯報。 作為中餐廳主管，您將負責以下職責： 餐廳主管負責但不限于餐廳的整體管理。為經理提供支持，并提供支持，確保為客人提供最高標準的服務。 作為中餐廳主管，我們對您的期望： 在相關餐飲方面至少有2年工作經歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作? 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當地語言和英語閱讀，書寫，口語流利 在任何時候保持職業精神和風度 具備數學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 知曉并堅持上海浦東文華能力的關鍵點： 使客人感到滿意 如同員工一樣一起工作 促進氣候的熱情 做到最好 傳遞股東價值 在規則下做事 做到有責任心 可以具備 積極成為“行業中的最好” 積極在上海文華東方酒店里有職業發展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業知識應聘者為先 我們對您的承諾 學習與發展。您的成功就是我們的成功。我們為您職業生涯的各個階段制定獨特的學習和發展計劃，讓您不斷成長。 MOstay（同事住宿福利）。當您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們為全球所有同事提供各種健康福利和健康計劃（工作6個月后可享有補充商業醫療保險）。 有競爭力的薪酬和福利待遇，提供優越的四人間宿舍，擁有獨立衛浴，獨立洗衣機和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團全球范圍內的人才內部調轉計劃。 我們是粉絲。您呢？

Mandarin Oriental Pudong, Shanghai is looking for an In Room Dining Supervisor to join our Food & Beverage Service team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food &Beverage Service Department, The In Room Dining Supervisor reports to the In Room Dining Manager. As In Room Dining Supervisor you will be?responsible?for the following duties: The In Room Dining Supervisor will work with the waiters to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received per the Order Taker.? To provide back up for the Manager and Assistant Manager, take responsibility for supervising and coordinating the daily In Room Dining activities and maintaining the highest standard of service established by the hotel. As In Room Dining Supervisor we?expect?from you:? Have a minimum of 2 years' experience in a luxury establishment Have a keen interest in food and the culinary ambitions of the establishment. Willing to work a flexible schedule and holidays. Work in a safe, prudent and organized manner Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Actively looking to be ‘Best in class’ Actively looking to use the career development within MOHG Desire to understand and research competition Committed to improvement and knowledge of hospitality outside work. Multi-lingual Knowledge of specific hospitality industry applications is desirable Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow,continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world.The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath &Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦東文華東方酒店正在尋找送餐部主管加入我們的餐飲服務部團隊。 您是精雕細琢的大師嗎？您想在一個共同榮耀的團隊中茁壯成長，在盡心盡責的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發渠道。集團因打造一些全球最受歡迎的酒店、提供受亞洲傳統啟發的傳奇服務，同時代表最前沿的奢華體驗，而受到越來越多的認可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區中心，將時尚風范、舒適和服務完美集于一身。我們對酒店的創意餐廳、寧靜的水療中心和現代設計倍感自豪。 關于工作 工作地點位于上海浦東文華東方酒店，在餐飲服務部，送餐部主管向送餐部經理匯報。 作為送餐部主管，您將負責以下職責： 送餐部主管支持經理和副經理的工作，對監督和協調每日客房用餐和維持酒店制定的最高服務標準。 作為送餐部主管，我們對您的期望： 在相關餐飲方面至少有2年工作經歷 對食品和烹飪有著濃厚的興趣 愿意在彈性時間和假期期間工作 必須在安全，謹慎，有組織的方式下工作 對食物和準備方面有深厚的知識 對酒水飲料有深刻了解 有能力使所有層次的客人和管理層相處融洽 有能力在同一時間處理多種任務 有良好的溝通和組織能力技巧 能夠讓我們的客人感到一貫的喜悅滿意 有能力細心的處理客人的要求 當地語言和英語閱讀，書寫，口語流利 在任何時候保持職業精神和風度 具備數學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 積極成為“行業中的最好” 積極在上海文華東方酒店里有職業發展 渴望理解和研究競爭 堅持改進和工作外知識的獲取 多語種 具有特定酒店行業知識應聘者為先 我們對您的承諾 學習與發展。您的成功就是我們的成功。我們為您職業生涯的各個階段制定獨特的學習和發展計劃，讓您不斷成長。 MOstay（同事住宿福利）。當您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們為全球所有同事提供各種健康福利和健康計劃（工作6個月后可享有補充商業醫療保險）。 有競爭力的薪酬和福利待遇，提供優越的四人間宿舍，擁有獨立衛浴，獨立洗衣機和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團全球范圍內的人才內部調轉計劃。 我們是粉絲。您呢？

Mandarin Oriental Pudong, Shanghai is looking for Waiter to join our Food & Beverage Service team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resort sand residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Food & Beverage Service?Department, The Waiter reports to the Restaurant Manager. As Waiter you will be?responsible?for the following duties: The Waiter is responsible for, but not limited to, the overall operations of outlets.?To provide support to the team in ensuring that the highest standards of service are offered to our guests. As Waiter we?expect?from you:? Have an in-depth knowledge of food and preparation Have a good knowledge of wine and beverages Be able to relate to all levels of guests and management Have the ability to handle multiple tasks at one time Have excellent communication and organization skills Be able to consistently delight and satisfy our guest Have the ability to handle guest requests in a detailed manner Reading, writing and oral proficiency in the English and local language Professional appearance and demeanor at all times Have mathematical skills, computer software aptitude (as required) and some hotel operation knowledge Our commitment to you Learning& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow,continuously. MOstay.When you work as hard as our colleagues do, it’s important to take time off. Asa member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programmes offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttlebus. Delicious work buffet meals &various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦東文華東方酒店正在尋找餐飲服務員加入我們的餐飲服務部團隊。 您是精雕細琢的大師嗎？您想在一個共同榮耀的團隊中茁壯成長，在盡心盡責的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運營者，同時擁有豐富的開發渠道。集團因打造一些全球最受歡迎的酒店、提供受亞洲傳統啟發的傳奇服務，同時代表最前沿的奢華體驗，而受到越來越多的認可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區中心，將時尚風范、舒適和服務完美集于一身。我們對酒店的創意餐廳、寧靜的水療中心和現代設計倍感自豪。 關于工作 工作地點位于上海浦東文華東方酒店，在餐飲服務部，餐飲服務員向 餐廳經理匯報。 作為餐飲服務員，您將負責以下職責： 餐飲服務員負責但不局限于整體運營。支持團隊并確保提供最高的服務標準給客人。 作為餐飲服務員，我們對您的期望： 對食物和準備方面有深厚的知識對酒水飲料有深刻了解有能力使所有層次的客人和管理層相處融洽有能力在同一時間處理多種任務有良好的溝通和組織能力技巧能夠讓我們的客人感到一貫的喜悅滿意有能力細心的處理客人的要求當地語言和英語閱讀，書寫，口語流利在任何時候保持職業精神和風度具備數學技巧，電腦軟件能力（按照要求）和一些酒店的運行知識 我們對您的承諾 學習與發展。您的成功就是我們的成功。我們為您職業生涯的各個階段制定獨特的學習和發展計劃，讓您不斷成長。 MOstay （同事住宿福利）。當您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費住宿和優惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們為全球所有同事提供各種健康福利和健康計劃（工作6個月后可享有補充商業醫療保險）。 有競爭力的薪酬和福利待遇，提供優越的四人間宿舍，擁有獨立衛浴，獨立洗衣機和冰箱，免費高速Wi-Fi，免費健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團全球范圍內的人才內部調轉計劃。 我們是粉絲。您呢？

任職要求： 1、男女不限，性格開朗，形象端正； 2、中共黨員或預備黨員優先考慮。 福利待遇： 1、工資2700-3500元/月，月休6天； 2、入職后，按照我國相關法律法規簽訂書面勞動合同、參繳社保及住房公積金； 3、提供良好的住宿環境（酒店公寓式宿舍，熱水、WIFI、空調24小時供應）； 4、提供自助式工作餐（營養三菜一湯+水果）； 5、提供良好的事業發展平臺及個人綜合技能提升培訓（公司定期安排內訓及外訓，員工可根據自身崗位發展需求向公司申請在職學習基金，可申請成為黨員）； 6、公司提供良好人文活動，定期組織員工省內旅游、夸省雙飛考察/學習,各種文體、競賽活動； 7、中國傳統節日、員工生日發放節日慰問品和慰問金等。

【崗位職責】 1、負責大堂吧區域的日常服務工作，包括飲品制作、出品及服務接待； 2、按照標準流程為客人提供優質的飲品及輕食服務，確保服務品質符合酒店標準； 3、保持大堂吧區域的整潔與衛生，定期檢查設備及物料庫存，及時補充所需物品； 4、熟悉酒水單及菜單內容，能夠為客人提供專業的推薦與解答； 5、協助處理客人投訴及特殊需求，確?？腿藵M意度； 6、配合團隊完成上級安排的其他工作任務。 【崗位要求】 1、形象端正，具備良好的服務意識與溝通能力； 2、能夠適應早晚班及節假日排班工作； 3、具備團隊合作精神，工作細致認真，責任心強； 4、有酒店或餐飲行業相關工作經驗者優先，無經驗者可提供培訓； 5、具備基礎的英語溝通能力者優先。

【崗位職責】 1、負責根據標準配方調制各類雞尾酒、飲品，確保出品質量穩定且符合酒店標準； 2、熟練掌握酒水知識，為客人提供專業的酒水推薦及搭配建議，提升客戶體驗； 3、維護酒吧區域清潔衛生，確保工作環境整潔、設備完好，符合食品安全及衛生標準； 4、管理酒吧庫存，定期盤點酒水及物料，控制成本并減少浪費； 5、協助制定季節性酒水菜單，參與新品研發及推廣活動； 6、處理客人投訴或特殊需求，提供及時、友好的服務，維護酒店品牌形象； 7、遵守酒店規章制度及操作流程，確保工作安全高效。 【崗位要求】 1、具備基礎的調酒技能，熟悉常見雞尾酒配方及調制方法，有相關培訓或經驗者優先； 2、了解酒水知識，包括各類烈酒、葡萄酒、啤酒及無酒精飲品的特性及服務標準； 3、具備良好的溝通能力及服務意識，能夠與客人及團隊成員有效協作； 4、注重細節，責任心強，能在高強度工作環境下保持高效與專注； 5、身體健康，能夠適應輪班制工作（含夜班及節假日）； 6、有國際聯號酒店或高端餐飲酒吧工作經驗。

【崗位職責】 1、負責咖啡及其他飲品的制作，確保出品質量符合酒店標準； 2、熟練掌握各類咖啡設備的使用及日常維護； 3、根據客人需求推薦合適的咖啡及飲品，并提供專業的服務； 4、保持咖啡制作區域的整潔衛生，符合食品安全標準； 5、協助管理咖啡原料庫存，及時補充所需物料； 6、參與酒店餐飲活動的咖啡服務支持工作； 7、完成上級安排的其他相關工作。 【崗位要求】 1、熱愛咖啡行業，對咖啡制作有濃厚興趣； 2、具備基礎的咖啡制作技能，有咖啡師資格證優先； 3、良好的服務意識及溝通能力，能夠與客人有效互動； 4、工作細致認真，具備團隊合作精神； 5、能夠適應早晚班及節假日排班； 6、身體健康，符合餐飲行業從業要求。

崗位職責： 1.在整個工作過程中，保持積極的工作態度，保持高度的客戶服務意識，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。 2.能夠提出對酒店的運作及環境有益的意見或建議。 3.在服務期間積極收集客人及服務人員的反饋。 4.就如何改進對客服務采取相應的措施。 5.可以清楚的向其他員工解釋服務標準。 6.能夠按照服務標準對 其他員工的表現進行評估。 7.?協助準備制定每位員工的排班表，及工作安排。（考慮內部活動，客人入住率，特殊活動及產品促銷等）。 8.分配，指派, 日常工作，授權宴會部門的營運活動。 9.?預先準備并確認各類物品的充足。 10.制定并執行部門入職培訓計劃。培訓及部門會議時要有明確的目標。 11.完成餐飲部經理要求的財務報表及各種日常財務報表。 12.確定標準培訓及評估的實施。參加培訓計劃，為培訓生制定結構嚴謹的培訓計劃，以幫助開展其服務業的職業生涯。 崗位要求： 1.二至四年在四/五星級酒店的相關管理經驗。 2.良好的英語口譯及書寫能力。 3.精通計算機程序。 4.具有積極合作的精神。以熱心的態度對待所有的工作， 并樂于利用一切機會學習技能以便于改進自己的工作的技巧。 5.具有極強的應變能力。靈活反應并以積極的態面對需求更改的事情，包括任何工作要求的改變的。 6.具有較強的團隊精神，通過合作及對同事工作的支持達到團隊的共同目標。 7.優秀的領導和人員管理技能，附加培訓技能。 8.以客戶為導向，并能夠自信地建立和超過服務標準 。 9.具有全面的關于服務,勞動力控制, 飲料, 維修, 廣告, 電腦和財務方面的知識。 10.優秀的人際處理能力并關注細節。 11.能有效抗壓并有效處理業務繁忙時的工作。 12.外向性格、可以長時間的工作。

崗位職責 1.檢查和管理各點餐具的使用情況，分析造成損耗的原因，提出降低損耗的建議 2.根據各餐廳餐具的盤點情況，負責于采購部門溝通，提出器具購置計劃，保證及時補充餐具用具。 3.負責做好餐具用具的保管、發放、回收工作，負責廚房區域的環境衛生 4.負責對下屬員工的考勤考核工作，督導員工做好安全工作。 崗位要求 1.有較強的責任心,工作認真踏實。 2.具有高中以上的文化程度或同等學歷。 3.身體健康，精力充沛。

崗位職責： 1.在整個工作過程中，始終保持高度的客戶服務意識。 2.能夠提出對酒店的運作及環境有益的意見或建議。 3.熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。 4.對提高員工對客服務意識，采取相應的行動。 5.控制每個人員的分配，以確保顧客的期望得到滿足而達到預期的人員成本。 6.協助餐廳經理進行就職培訓，及在職培訓。 7.通過體現自身的專業素質，為餐廳的其他員工樹立良好榜樣。 確保每個班次的回顧，交接班及例會的召開。 ? 崗位要求： 1.二至四年在四/五星級酒店的相關管理經驗。 2.良好的英語口譯及書寫能力。 3.具有積極合作的精神。以熱心的態度對待所有的工作， 并樂于利用一切機會學習技能以便于改進自己的工作的技巧。 4.具有極強的應變能力。靈活反應并以積極的態面對需求更改的事情，包括任何工作要求的改變的。 5.具有較強的團隊精神，通過合作及對同事工作的支持達到團隊的共同目標。 6.領導技能及培訓技巧。 7.外向性格、可以長時間的工作。

【崗位職責】 1、負責迎接客人，引導客人入座，為客人介紹場所設施和服務項目。 2、根據客人的需求，提供酒水、小吃等餐飲服務。 3、協助客人點歌、調節音響設備，確保娛樂活動的順利進行。 4、保持包房或座位的整潔，及時更換煙灰缸，清理桌面垃圾。 5、協調與其他服務員或工作人員的工作，確保服務的連貫性和高效性。 6、確保場所內的消防安全，熟悉消防設備的使用方法，并在緊急情況下能夠迅速疏散客人。 7、協助客人進行結賬，確保賬單準確無誤。 【崗位要求】 1、服務意識強，能夠主動為客人提供優質服務。 2、具備良好的溝通能力，能夠與客人進行愉快的交流，解決客人的問題。 3、熟悉娛樂場所的服務流程和規范，能夠熟練操作相關設備。 4、了解酒水、小吃等餐飲產品的知識，能夠為客人提供專業的推薦和建議。 5、具備良好的身體素質，能夠適應快節奏的工作環境。

1. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有積極合作的精神。以熱心的態度對待所有的工作， 并樂于利用一切機會學習技能以便于改進自己的工作的技巧。 2. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有極強的應變能力。靈活反應并以積極的態面對需求更改的事情，包括任何工作要求的改變的。 3. To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有較強的團隊精神，通過合作及對同事工作的支持達到團隊的共同目標。 4. To maintain a high customer service focus by approaching your job with the customers always in mind. 在整個工作過程中，始終保持高度的客戶服務意識。??????? 5. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly? communicating with both customers and colleagues. 保持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。 6. To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 能夠提出對酒店的運作及環境有益的意見或建議。 7. To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能夠積極的向客人及供應商推薦酒店的服務及設施。 8.? To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作過程中能夠做好本職工作，保證自己及其他人的安全。 9.? Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。 10. To actively check team member product knowledge and grooming on each shift. 在工作中隨時檢查員工的產品知識和儀容儀表。