崗位職責(zé) 1、協(xié)助酒店高級管理層負(fù)責(zé)及酒店的運(yùn)作收集對客服務(wù)過程中所產(chǎn)生的問題信息。 2、在前廳部經(jīng)理的直接領(lǐng)導(dǎo)下，在當(dāng)班期間負(fù)責(zé)酒店的正常運(yùn)作。 3、要負(fù)責(zé)處理賓客的問題和投訴。 4、要負(fù)責(zé)重要賓客的迎領(lǐng)工作。 5、進(jìn)行酒店的安全和日常的設(shè)備檢查工作。 6、解決當(dāng)班期間發(fā)生的安全問題。 7、向其它班次協(xié)調(diào)交班記錄上需要溝通的事項(xiàng)。 崗位要求 1、大專以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)2年以上。 2、能用流利的英語從事前廳服務(wù)形象氣質(zhì)佳，精通電腦操作，具備較強(qiáng)的英文聽說讀寫能力。 3、儀表端莊，熱愛酒店工作，鉆研業(yè)務(wù)，反應(yīng)敏捷，善于交際具有較好的管理和協(xié)調(diào)能力，能夠很好的發(fā)揮其管理、領(lǐng)導(dǎo)和監(jiān)督的作用。 4、注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 5、有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力。

1、在前廳部經(jīng)理的直接領(lǐng)導(dǎo)下，負(fù)責(zé)前廳的正常運(yùn)營。 2、負(fù)責(zé)協(xié)調(diào)賓客關(guān)系，維護(hù)客戶關(guān)系，提高客人滿意度。 3、負(fù)責(zé)客戶投訴處理及突發(fā)事件，各類意外處理。 4、負(fù)責(zé)各項(xiàng)報(bào)告、報(bào)表的編制。 5、各項(xiàng)活動組織與參與。 6、進(jìn)行整個(gè)酒店的安全和日常的設(shè)備檢查工作。 7、解決當(dāng)班期間發(fā)生的安全問題。 8、向其它班次協(xié)調(diào)交班記錄上需要溝通的事項(xiàng)。 任職要求 1、大專以上學(xué)歷，有較好的英語基礎(chǔ)。 2、熟悉前廳運(yùn)營與管理，前臺接待出身。 3、具有較強(qiáng)的組織、協(xié)調(diào)和管理能力。

In short, this role is Hotel Operation+Sales & Marketing +Community Building rolled into one. 簡而言之，這個(gè)職位集酒店運(yùn)營、銷售與營銷、社區(qū)建設(shè)于一身。 Stey’s assistantcommunity manager is the #2 of the property incharge, he/she works closely withCommunity Manager to ensure the smooth operation of the property. This rolewill not only have the responsibility to make sure things are in order on a dayto day basis (operation) , but equally important, Assistant Community Manageris committed at fostering the vibrancy of the community (community building) ,as well as promoting the project to potential customers （sales&marketing）. Stey 的助理社區(qū)經(jīng)理是酒店的 2 號負(fù)責(zé)人，他/她與社區(qū)經(jīng)理密切合作，確保酒店的順利運(yùn)營。助理社區(qū)經(jīng)理的職責(zé)不僅是確保日常工作（運(yùn)營）的井然有序，同樣重要的是，他/她還要致力于促進(jìn)社區(qū)的活力（社區(qū)建設(shè)），并向潛在客戶推廣項(xiàng)目（銷售和營銷）。 Here are the major responsibilities: 以下是崗位主要職責(zé) ? Oversee smooth and personalizedhospitality is provided to Steyers by community associates 監(jiān)督社區(qū)員工為所有住戶提供順暢和個(gè)性化的接待服務(wù) ? Understand every detail of theproject and assist the community manager in overseeing, maintaining, andhandling procurement and other related tasks in the daily operations of thecommunity. 了解項(xiàng)目的每一個(gè)細(xì)節(jié)，協(xié)助社區(qū)經(jīng)理對日常社區(qū)的運(yùn)營做監(jiān)管、維護(hù)、采購等相關(guān)的工作 ? Train junior team members,so thatthey can one day be as proficient at their job as you are. 培訓(xùn)團(tuán)隊(duì)成員，讓他們有朝一日能像你一樣精通本職工作。 ? Build a close relationship withSteyers, this is achieved by knowing what they like and don’t like, their pet peeves, so that they feel understood and pampered. 與住戶們建立密切的關(guān)系，通過了解他們喜歡什么、不喜歡什么、最討厭什么等方面，從而讓他們感到被理解和寵愛。 ? Work with community manager to hostdifferent events, for the goal of enriching Steyer’ssocial experience with us and their attachment to the community. 與社區(qū)經(jīng)理合作舉辦各種社區(qū)活動，目的是豐富長租客戶與我們的社交體驗(yàn)，增強(qiáng)他們對社區(qū)的歸屬感。 ? Actively promoting the community toexternal parties whether it is an individual or a company, in order to attractnew Steyers as either long term tenants or hotel guests. 積極對外宣傳社區(qū)，無論是個(gè)人還是公司，以吸引新的長期租戶或酒店客人為目的。 ? Contribute to the social mediacontents posted by Stey, such as providing materials for Wechat, Weibo andInstagram. 為 Stey 發(fā)布的社交媒體內(nèi)容提供素材，如為微信、微博和Instagram 提供素材。 Actively observe and think during work, tohelp Stey improve. 在日常運(yùn)營過程中能夠積極的思考，為更好的運(yùn)營我們的社區(qū)提出想法和建議。 What are the requirements to get a job likethis? 這個(gè)崗位有什么要求？ ? You have worked in hospitalityindustry with a customer-facing job for at least 3 years+. 您在酒店業(yè)從事前臺值班經(jīng)理工作至少 3 年以上。 Extraordinary interpersonal skill and greatpersonality, 非凡的人際交往能力和出色的個(gè)性。 ? Ability to communicate in Englishwith a lot of confidence, we value verbal communication skill much more thanhow proficient your grammar is. 能夠自信地用英語交流，我們更看重英文口頭交流能力，而不是讀寫的熟練程度。 ? Enjoy being around with people, andhave a genuine interest in learning more about them. 享受與客戶相處的樂趣，并真正有興趣了解客戶 ? Possess curiosity to all thingsunfamiliar, always keen to grow yourself both professionally and personally. 對所有不熟悉的事情都有好奇心，總是熱衷于在職業(yè)和個(gè)人方面的成長。

In short, this role is Hotel Operation+ Sales & Marketing +Community Building rolled into one. 簡而言之，這個(gè)職位集酒店運(yùn)營、銷售與營銷、社區(qū)建設(shè)于一身。 Stey’s assistant community manager is the #2 of the property incharge, he/she works closely with Community Manager to ensure the smooth operation of the property. This role will not only have the responsibility to make sure things are in order on a day to day basis (operation) , but equally important, Assistant Community Manager is committed at fostering the vibrancy of the community (community building) , as well as promoting the project to potential customers （sales&marketing）. Stey 的助理社區(qū)經(jīng)理是酒店的 2 號負(fù)責(zé)人，他/她與社區(qū)經(jīng)理密切合作，確保酒店的順利運(yùn)營。助理社區(qū)經(jīng)理的職責(zé)不僅是確保日常工作（運(yùn)營）的井然有序，同樣重要的是，他/她還要致力于促進(jìn)社區(qū)的活力（社區(qū)建設(shè)），并向潛在客戶推廣項(xiàng)目（銷售和營銷）。 Here are the major responsibilities: 以下是崗位主要職責(zé) ? Oversee smooth and personalized hospitality is provided to Steyers by community associates 監(jiān)督社區(qū)員工為所有住戶提供順暢和個(gè)性化的接待服務(wù) ? Understand every detail of the project and assist the community manager in overseeing, maintaining, and handling procurement and other related tasks in the daily operations of the community. 了解項(xiàng)目的每一個(gè)細(xì)節(jié)，協(xié)助社區(qū)經(jīng)理對日常社區(qū)的運(yùn)營做監(jiān)管、維護(hù)、采購等相關(guān)的工作 ? Train junior team members,so that they can one day be as proficient at their job as you are. 培訓(xùn)團(tuán)隊(duì)成員，讓他們有朝一日能像你一樣精通本職工作。 ? Build a close relationship with Steyers, this is achieved by knowing what they like and don’t like, their pet peeves, so that they feel understood and pampered. 與住戶們建立密切的關(guān)系，通過了解他們喜歡什么、不喜歡什么、最討厭什么等方面，從而讓他們感到被理解和寵愛。 ? Work with community manager to host different events, for the goal of enriching Steyer’s social experience with us and their attachment to the community. 與社區(qū)經(jīng)理合作舉辦各種社區(qū)活動，目的是豐富長租客戶與我們的社交體驗(yàn)，增強(qiáng)他們對社區(qū)的歸屬感。 ? Actively promoting the community to external parties whether it is an individual or a company, in order to attract new Steyers as either long term tenants or hotel guests. 積極對外宣傳社區(qū)，無論是個(gè)人還是公司，以吸引新的長期租戶或酒店客人為目的。 ? Contribute to the social media contents posted by Stey, such as providing materials for Wechat, Weibo and Instagram. 為 Stey 發(fā)布的社交媒體內(nèi)容提供素材，如為微信、微博和Instagram 提供素材。 Actively observe and think during work, to help Stey improve. 在日常運(yùn)營過程中能夠積極的思考，為更好的運(yùn)營我們的社區(qū)提出想法和建議。 What are the requirements to get a job like this? 這個(gè)崗位有什么要求？ ? You have worked in hospitality industry with a customer-facing job for at least 3 years+. 您在酒店業(yè)從事前臺值班經(jīng)理工作至少 3 年以上。 Extraordinary interpersonal skill and great personality, 非凡的人際交往能力和出色的個(gè)性。 ? Ability to communicate in English with a lot of confidence, we value verbal communication skill much more than how proficient your grammar is. 能夠自信地用英語交流，我們更看重英文口頭交流能力，而不是讀寫的熟練程度。 ? Enjoy being around with people, and have a genuine interest in learning more about them. 享受與客戶相處的樂趣，并真正有興趣了解客戶 ? Possess curiosity to all things unfamiliar, always keen to grow yourself both professionally and personally. 對所有不熟悉的事情都有好奇心，總是熱衷于在職業(yè)和個(gè)人方面的成長。

In short, this role is Hotel Operation+ Sales & Marketing +Community Building rolled into one. 簡而言之，這個(gè)職位集酒店運(yùn)營、銷售與營銷、社區(qū)建設(shè)于一身。 Stey’s assistant community manager is the #2 of the property incharge, he/she works closely with Community Manager to ensure the smoothoperation of the property. This role will not only have the responsibility tomake sure things are in order on a day to day basis (operation) , but equallyimportant, Assistant Community Manager is committed at fostering the vibrancyof the community (community building) , as well as promoting the project topotential customers （sales&marketing）. Stey 的助理社區(qū)經(jīng)理是酒店的 2 號負(fù)責(zé)人，他/她與社區(qū)經(jīng)理密切合作，確保酒店的順利運(yùn)營。助理社區(qū)經(jīng)理的職責(zé)不僅是確保日常工作（運(yùn)營）的井然有序，同樣重要的是，他/她還要致力于促進(jìn)社區(qū)的活力（社區(qū)建設(shè)），并向潛在客戶推廣項(xiàng)目（銷售和營銷）。 Here are the major responsibilities: 以下是崗位主要職責(zé) ? Oversee smooth andpersonalized hospitality is provided to Steyers by community associates 監(jiān)督社區(qū)員工為所有住戶提供順暢和個(gè)性化的接待服務(wù) ? Understand every detail ofthe project and assist the community manager in overseeing, maintaining, andhandling procurement and other related tasks in the daily operations of thecommunity. 了解項(xiàng)目的每一個(gè)細(xì)節(jié)，協(xié)助社區(qū)經(jīng)理對日常社區(qū)的運(yùn)營做監(jiān)管、維護(hù)、采購等相關(guān)的工作 ? Train junior team members,so that they can one day be as proficient at their job as you are. 培訓(xùn)團(tuán)隊(duì)成員，讓他們有朝一日能像你一樣精通本職工作。 ? Build a close relationshipwith Steyers, this is achieved by knowing what they like and don’t like, theirpet peeves, so that they feel understood and pampered. 與住戶們建立密切的關(guān)系，通過了解他們喜歡什么、不喜歡什么、最討厭什么等方面，從而讓他們感到被理解和寵愛。 ? Work with community managerto host different events, for the goal of enriching Steyer’s social experiencewith us and their attachment to the community. 與社區(qū)經(jīng)理合作舉辦各種社區(qū)活動，目的是豐富長租客戶與我們的社交體驗(yàn)，增強(qiáng)他們對社區(qū)的歸屬感。 ? Actively promoting thecommunity to external parties whether it is an individual or a company, inorder to attract new Steyers as either long term tenants or hotel guests. 積極對外宣傳社區(qū)，無論是個(gè)人還是公司，以吸引新的長期租戶或酒店客人為目的。 ? Contribute to the socialmedia contents posted by Stey, such as providing materials for Wechat, Weiboand Instagram. 為 Stey 發(fā)布的社交媒體內(nèi)容提供素材，如為微信、微博和Instagram 提供素材。 Activelyobserve and think during work, to help Stey improve. 在日常運(yùn)營過程中能夠積極的思考，為更好的運(yùn)營我們的社區(qū)提出想法和建議。 What arethe requirements to get a job like this? 這個(gè)崗位有什么要求？ ? You have worked inhospitality industry with a customer-facing job for at least 3 years+. 您在酒店業(yè)從事前臺值班經(jīng)理工作至少 3 年以上。 Extraordinary interpersonal skill and great personality, 非凡的人際交往能力和出色的個(gè)性。 ? Ability to communicate inEnglish with a lot of confidence, we value verbal communication skill much morethan how proficient your grammar is. 能夠自信地用英語交流，我們更看重英文口頭交流能力，而不是讀寫的熟練程度。 ? Enjoy being around withpeople, and have a genuine interest in learning more about them. 享受與客戶相處的樂趣，并真正有興趣了解客戶 ? Possess curiosity to allthings unfamiliar, always keen to grow yourself both professionally andpersonally. 對所有不熟悉的事情都有好奇心，總是熱衷于在職業(yè)和個(gè)人方面的成長。