Operational 營運(yùn) Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found. 遇到投訴或問題，如果不能立即找到解決問題的方法，則向領(lǐng)班/副理匯報(bào)。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.確保具有營銷員的態(tài)度并在酒店內(nèi)隨時(shí)發(fā)現(xiàn)銷售的機(jī)會。 Ensures a high level of product knowledge of hotel and local area.確保具有高水準(zhǔn)的酒店及本地的產(chǎn)品知識。 Ensures a high level of customer service is consistently maintained. 確保持續(xù)高水平的對客服務(wù)。 Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. 確保將來自任何客人和其他部門的反饋與領(lǐng)班和副理進(jìn)行溝通。 To be knowledgeable and promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arises. 確保具有高水平的酒店及本地的產(chǎn)品知識，以便在機(jī)會出現(xiàn)時(shí)，宣傳/銷售餐廳產(chǎn)品及其它設(shè)施/活動(dòng)。 Complies with the Hotel Policies & Procedures relating to Housekeeping. 遵守酒店有關(guān)客房部的政策及程序。 Complies with all systems and procedures as laid down by the Rooms Division. 遵守房務(wù)部定立的系統(tǒng)及程序。 Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards. 每日對客房的清潔和服務(wù)都達(dá)到凱悅品牌的標(biāo)準(zhǔn)。 Stores, issues and maintains supplies, house linen and laundry, guest laundry. 負(fù)責(zé)儲存、發(fā)放和提供布草、洗衣及客衣。 Sorts, counts, folds, marks, or carries linens. 分揀、清點(diǎn)、折疊、標(biāo)注及搬運(yùn)布草。 Replenishes supplies such as drinking glasses and writing supplies. 補(bǔ)充用品，如水杯及書寫用具。 Sweeps, scrubs, and vacuums floor as assigned. 根據(jù)安排，對地面進(jìn)行打掃、擦洗及吸塵。 Cleans rugs, carpets, upholstered furniture, and draperies. 清潔地毯、布藝家具及窗簾。 Dusts furniture. Washes walls, ceiling, and woodwork.? Washes windows, door panels, and sills. 為家具吸塵。清洗墻壁、頂板及木制裝飾；清洗窗戶、門板及門/窗框。 Empties wastebaskets, empties and cleans ashtrays. 倒空垃圾桶及清潔煙灰缸。 Transports trash and waste to disposal area.?將垃圾運(yùn)到垃圾處理區(qū)域。 Replenishes bathroom supplies. 補(bǔ)充浴室用品。 Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways. 服務(wù)并清潔包括住客及走客的客房，包括清潔浴室、更換布草、吸塵及清潔走道。 Reports missing and damaged hotel property. 報(bào)告所有遺失及損壞的酒店財(cái)產(chǎn)。 Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy. 根據(jù)酒店“失物招領(lǐng)”制度，報(bào)告并上交所有失物招領(lǐng)事項(xiàng)。 Cleans and maintains all supplies, equipment and storage rooms. 保持所有供應(yīng)品、設(shè)備及儲藏室的整潔。 Cleans the bathroom, windows, mirrors, fixtures and equipment. 清潔浴室、窗戶、鏡面、固定裝置及設(shè)施。 Is entirely flexible and adapts to rotate within the different sub departments of the Rooms Division or any other Department. 每日盤查客房小酒吧，將客人消費(fèi)入帳并補(bǔ)充被消費(fèi)的物品。 Complete daily work sheet according to Housekeeping Department principle. 根據(jù)客房部規(guī)定填寫每日工作報(bào)表。 ?Use and control hotel keys according to hotel policy and Housekeeping principle.根據(jù)酒店的政策和客房部的規(guī)定使用和控制鑰匙。? General 總則 Provides courteous and professional service at all times. 確保始終都提供禮貌且專業(yè)的服務(wù)。 Attends hotel and departmental training sessions as scheduled to improve skills and knowledge.根據(jù)日程安排參加酒店的培訓(xùn)課程，以提高知識和技能。 Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.以禮貌、高效的方式處理客人及員工的要求，遇到投訴或問題，如果不能馬上找到解決辦法，則進(jìn)行匯報(bào)，并給以迅速追蹤。 Strictly adheres to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.理解并嚴(yán)格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Ensures high standards of personal presentation & grooming.確保高水平的員工形象和儀容儀表。. Maintains positive guest and colleague interactions with good working relationships.與客人和同事保持基于良好工作關(guān)系的積極接觸。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 ?Be flexible and adapt to rotate within the different sub departments of the Rooms Division or any other Department. 靈活并接受在房務(wù)部內(nèi)的部門及其它部門的輪換工作。