作為餐飲部的營業主管和市場專家，確保所有餐廳和宴會依照酒店標準成功運作，并獨立實現盈利目標。 To function as the Business Manager and MarketingSpecialist for the Food and Beverage Department, and to ensure that all theoutlets and banquets operate successfully,?in accordance with the standard ofthe hotel and are individually profitable.? 與競爭酒店、商業伙伴和其他組織的相關代表保持專業的關系來往。 Maintainsstrong, professional relationship with the relevant representatives fromcompetitor hotels, business partners and other organisations. 根據行業、公司和酒店對于餐飲部職能要求的變化做出反應。 Respondsto changes in the Food and Beverage function as dictated by the industry,company and hotel. 確保貫徹執行酒店最基本的品牌標準，并適當地執行品牌的選擇性標準。 Ensures that all company minimum brandstandards have been implemented, and that optional brand standards have beenimplemented where appropriate. 監督所有營運情況，尤其在生意高峰期，和各個部門經理共同靈活調整必要之處。 Monitorsall operations, especially during peak business periods, working through therespective Head of Department to make adjustments where necessary. 執行分派的任何合理任務和額外職責。 Carries out any other reasonable dutiesand responsibilities as assigned.

Main Duties Administration §? Ensures that the Foodand Beverage activities are aligned with the respective Corporate Strategy, andthat the Hotel Actions have been implemented where appropriate. §? Oversees thepreparation and update of individual Departmental Operations Manuals. §? Conducts regulardivisional communications meetings and ensures that departmental briefings andmeetings are effective and conducted as necessary. CustomerService §? Ensures that all associatesdeliver the brand promise and provide exceptional guest service at all times. §? Ensures that associatesalso provide excellent service to internal customers in other departments asappropriate. §? Spends time in publicareas observing associate-guest interaction and talking with guests, workingthrough Heads of Department to coach associates in guest service skills asnecessary. §? Handles all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily. §? Maintains positiveguest and colleague interactions with good working relationships. Financial §? Maximises associateproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests. §? Ensures that eachprofit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximisingprofit while delivering on the brand promise. §? Ensures that each costcentre (e.g. Stewarding) operates with the lowest possible cost structure whilealso delivering on the brand promise to the guest. §? Coordinates thepreparation of the Annual Business Plan for Food and Beverage. §? Analyses businessperformance strategically to facilitate accurate and meaningful forecasting,involving the respective Heads of Department as appropriate. §? Manages costsproactively based on key performance indicators, working through the respectiveHeads of Department as appropriate. §? Ensures that allhotel, company and local rules, policies and regulations relating to financialrecord keeping, money handling and licensing are adhered to, including thetimely and accurate reporting of financial information §? Assists in theinventory management and ongoing maintenance of hotel operating equipment andother assets. §? Participates in weeklyyield and revenue management meetings actively, overseeing the appropriatepricing structures to maximise yield and overall profits in Outlets andBanquets. Marketing §? Prepares, utilises andupdates an Annual Marketing Plan, broken down as necessary by department. §? Evaluates local,national and international market trends, vendors and other hotel/restaurantoperations constantly to make sure that the hotel’s own operations remaincompetitive and cutting edge. §? Encourages Heads ofDepartment to look for Marketing and Public Relations opportunities to increaseawareness and ultimately business. Operational §? Ensures that allcompany minimum brand standards have been implemented, and that optional brandstandards have been implemented where appropriate. §? Monitors alloperations, especially during peak business periods, working through therespective Head of Department to make adjustments where necessary. §? Ensures that allTouches of Hyatt and the Food and Beverage Top 20 are implemented. §? Provides feedback onthe results of the Consumer Audit and ensures that the relevant changes areimplemented. Operational (continued) §? Works closely withother Leadership Committee members in a supportive and flexible manner,focusing on the overall success of the hotel and the satisfaction of hotelguests. §? Ensures that Food andBeverage associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”. §? Ensures that all associatesare up to date with the availability of seasonal and new products on themarket. §? Tastes and monitorsthe food and beverage products served throughout the operation, providingfeedback where appropriate. Personnel §? Oversees and assistsin the recruitment and selection of all Food and Beverage associates.?? Ensures that Heads of Department followhotel guidelines when recruiting and use a competency-based approach toselecting their associates. §? Oversees thepunctuality and appearance of all Food and Beverage associates, making surethat they wear the correct uniform and maintain a high standard of personalappearance and hygiene, according to the hotel and department’s groomingstandards. §? Maximises theeffectiveness of Heads of Department by developing each of their skills andabilities through the appropriate training, coaching, and/or mentoring. §? Conducts annualPerformance Development Discussions with Heads of Department and supports themin their professional development goals.?Ensures that they in turn conduct annual Performance DevelopmentDiscussions with their associates. §? Ensures that each Headof Department plans and implements effective training programmes for their associatesin coordination with the Training Manager and their Departmental Trainers. §? Encourages associatesto be creative and innovative, challenging and recognising them for theircontribution to the success of the operation. §? Supports theimplementation of The People Philosophy, demonstrating and reinforcing Hyatt’sValues and Culture Characteristics. §? Ensures that all associateshave a complete understanding of and adhere to associate rules and regulations. §? Ensures that associatesfollow all hotel, company and local rules, policies and regulations relating tofire and hazard safety, and security. §? Feedback the resultsof the Associate Opinion Survey and ensures that the relevant changes areimplemented. Other Duties §? Is knowledgeable instatutory legislation in associate and industrial relations. §? Understands andstrictly adheres to Rules and Regulations established in the Associate Handbookand the Hotel’s policies concerning fire, hygiene and health and safety. §? Ensures high standardsof personal presentation and grooming. §? Maintains strong,professional relationship with the relevant representatives from competitorhotels, business partners and other organisations. §? Responds to changes inthe Food and Beverage function as dictated by the industry, company and hotel. §? Attends trainingsessions and meetings as and when required. §? Carries out any otherreasonable duties and responsibilities as assigned.

Located in Hunan capital's premier address in Furong District entertainment and business hub, Niccolo Changsha has already become recognized as the epicenter for the city's glitterati and A-list events not only for the central location but also for the dramatic skyline views. The hotel enables a destination experience for captains of industry and leaders in style to embrace corporate and leisure travel, retail, and signature dining experiences in a refined, urban environment. Headquartered in Hong Kong, Wharf Hotels is the hotel management company of Marco Polo Hotels and Niccolo Hotels. The company is owned by The Wharf (Holdings) Limited, a Hong Kong-listed group with extensive interests in property, infrastructure, communications, and retail management. Wharf Hotels currently operates 15 hotels in the Asia Pacific region. The Director of Restaurants, Bars & Events shall report directly to Area Hotel Manager and functions as the strategic business leader overseeing all Restaurants, Bars and Events operations of Niccolo Changsha revenues and profitability, quality standards, and customer satisfaction; provides the leadership and strategy to inspire the team to drive business results and enhance the brands. Primary Responsibilities ?Oversee the operations of Niccolo Changsha. ?Responsible for the overall management of the hotels’ Restaurants, Bars, and Events including service and kitchen operations, revenues and profitability, quality improvements, and health and safety. ?As a member of the Executive Committee, develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customers and colleagues. ?Work closely with functional leaders of Restaurants, Bars & Events, and the Kitchen to ensure proper manpower deployment, talent development, reward, and retention are in place. ?Review the operational practice in all areas to ensure compliance with the Group's guidelines, audit requirements as well as legislative requirements. ?Develop and manage budget and forecast to maximize business performance and manpower productivity. ?Coach, support, and drive the team to effectively manage costs whilst providing exceptional service to customers If you are someone... ?Passionate, agile, and meticulous to instigate quality service and revenue growth ?Strong customer focus with a strategic mindset and personifies a contemporary chic ethos ?Able to think boldly outside-the-box with a sharp focus on business results ?Able to attract, motivate, lead, inspire and direct a talented team ?Bold determination and acting with resolve to address? ?Challenges and forge positive change leading to exceptional results ?Excellent communication skills with the ability to customize the message to the audience (guests, colleagues, owner, and other stakeholders) in English and Putonghua Experience ?Minimum 6 years of management working experience in established luxury international hotels with relevant exposure in Restaurants, Bars, and Events ?Proven record in leading functional teams to achieve a business result ?Previous work exposure in China is advantageous ?Working experience in the same position in luxury hotels is a must

To fully understand the market needs and desires for each outlet and ensure that the product lines are developed by the outlet management team accordingly. 充分了解市場對餐廳各部門的需求和期望，確保各餐廳管理團隊對于相應產品線（菜單）的開發。 To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. 對于銷售和成本方面，隨時更新財務數據（預算與實際）， 并確保銷售額和利潤最大化。 To ensure that the various outlets? adhere to all company and hotel policies, procedures and? standards. 確保所有的餐廳和宴會嚴格遵守公司和酒店的政策與程序，以及標準。 To ensure that he schedules himself/herself to be available in operation and on duty during peak periods. 能確保自己能在餐廳繁忙時工作和值班。 To conceive and develop products, concepts or change which generate incremental revenue following brand concept and standards. 創造和開發產品，概念或改進產品，帶來收益 Minimum of 2-3 years' experience in the same position in an international luxury hotels. 至少2-3年同等崗位國際奢華酒店工作經驗?????? To be highly skilled in overall F&B operations with focus on service standards in a luxury brand environment.??????? 精通餐飲業務，并專注奢華品牌的服務標準。 Is highly organized and detailed orientated in daily work and event planning and execution. 在日常工作以及活動的計劃和執行方面具有高度組織性和計劃性。 Language：Fluent English is a must 語言：英語必須流利

工作職責： 1.建立和優化品牌餐飲標準，培訓和監督標準落地； 2.主導完成年度非房板塊經營預算指標，經營利潤； 3.保證出品的品質，服務品質符合品牌標準要求，對網評的分數進行考核、客訴率的處理等問題的及時跟進； 4.餐飲相關產品研發、策劃、推廣，對效果進行及時復盤； 5.輔助開發和籌建部門提供專業技術支持； 6.關注每一個服務流程，規避食品安全風險。 崗位要求： 1、大專及以上學歷， 2、五年以上高端酒店餐飲或知名社會餐飲運營管理等相關經驗。

餐飲總監作為酒店行政委員團隊一員共同為酒店做出關鍵性戰略以及運營決策。主要負責餐飲運營包括所有餐廳，廚房，酒吧以及酒廊，宴會，送餐服務及酒吧。 The Director of Food and Beverage formspart of the Hotel Excom team who collectively make key strategic and operationaldecisions for the Hotel. The Director manages the Food & Beverage Operationwhich includes all restaurants, kitchens, bars & lounges, banqueting, roomservice and private bars. The primary responsibilities for this position are toensure our guests receive the highest level of food quality and service, manageand develop a team, devise and monitor an annual budget, manage labor controland operating expenses and develop relationships with key suppliers andindustry associates. 職責義務： Duties & Responsibilities: 1.始終提供專業的，良好的服務。 Consistently offer professional, friendly andengaging service. 2.領導管理餐飲部門每天的運營，確保所有服務達到標準。 Lead and manage the day to day operations ofthe Food & Beverage Division ensuring all service standards are followed. 3.制定新的促銷，菜單以及革新理念；創造一個滿意的美食目的地提供給酒店以及外來客人。 Drive innovative promotions, menus andconcepts; creating a F&B destination of choice for both Hotel and externalguests. 4.領導以及支持所有餐飲部門達成財務運營指標。 Lead and support all Food & Beveragedepartments in the achievement of their financial and operational targets. 5.準備年度預算以及管理執行。 Prepare annual budgets and administer in afiscally responsible manner. 6.有效的執行控制餐飲，人工以及運營費用。 Implement effective control of food, beverage,labour and operating expenses throughout the F&B division. 7.幫助準備年度戰略計劃以及完成目標。 Assist in the preparation of the annualstrategic plan and achieve the goals and targets therein. 8.確保客人服務標準的執行以及始終如一的尋找方法提升產品服務創造利潤。 Ensure the implementation of standards in guestservice and constantly seek out ways to improve product and service as well asincrease volumes and profits. 9.監督篩選，培訓以及同事的發展確保招聘的有效完成。 Oversee the selection, training and developmentof all Colleagues to ensure timely recruitment and career growth. 10.跟進部門政策，程序以及服務標準。 Follow department policies, procedures andservice standards. 11.跟進所有的安全政策。 Follow all safety policies. 12.其他任務的分配。 Other duties as assigned. 專業知識技能： Job Knowledge / Skill: 1.個人需具備強大的餐飲知識，創造力天賦，具有豐富的奢華及地標酒店餐飲經驗，具有良好的商業頭腦，良好的工作職業道德，以及管理能力。 The individuals who have a solid knowledgeof food & beverage, have creativity and flair, rich experience in luxuryand landmark hotels, and are able to evidence good business acumen, a strongwork ethic and people-management skills. 2.具備10年以上餐飲行業經驗管理經驗，大學文憑，具有專業的酒店飯店管理以及商業管理能力，或者類似要求的經歷。 At least 10 years of management experiencein the catering industry, university diploma, professional hotel management andbusiness management, or similar experience. 3.熟悉食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展。 Familiar with the whole process of food rawmaterial procurement, storage, kitchen production and restaurant service, goodat arranging all aspects of the work, to ensure the coordinated development ofcatering management. 4.具有創造性，熟識江浙滬市場并能洞察本地及國際餐飲潮流趨勢。 Creative, familiar with Jiangsu, Zhejiangand Shanghai markets and insight into local and international restaurant trends. 5.愛護和關心員工，有激勵和調動員工積極性的能力。 Caring and caring for employees, have theability to motivate and motivate employees.

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Nestled?on?a?private?island?in?Jinji?Lake,?Four?Seasons?Hotel?Suzhou?emerges?as?a?tranquil?oasis?embraced?by?lush?gardens?and?sparkling?waters.?As?an?urban?resort,?it?stands?just?steps?from?the city's coreyet within its bounds lies a tranqull sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idylic sanctuary for family gatherings, romantic getaways, or business stays. About the role Reporting to the General Manager, this dynamic role oversees all operational, financial and people related matters in Food & Beverage, leading Culinary, Restaurant, Bar, Room Service and Banquet. To thrive in the role, the ideal candidate will have a solid track record in high quality and high volume operations, a thirst for multi-tasking and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve. The role balances the critical importance of strategic high level leadership with the day to day management of the operation, by developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective. The culture of Four Seasons is dynamic, fast-paced and responsive to business priorities. On offer is a strong sense of achievement, professional growth and the opportunity for industry recognition. What you will do Manage the day-to-day life of the Division, both at the operational and administrative levels Directing and controlling the activities of the various departments of the F&B Division to ensure the application of the Four Seasons quality standards, policies and procedures Monitor and explain the Profit and Loss statements, the Weekly Reports, and the Labor Reports to other members of the staff such as the Director of Finance Performing the necessary controls in all areas of the F&B Division to ensure that quality standards are met Prepare and conduct annual performance reviews in accordance with hotel policy and to inform management of any developments within the department Participate in the development of the team through personalized monitoring of each member of his or her team and by proposing training actions to improve individual performance Conducting recruitment interviews according to the Four Seasons Quality Criteria and conducting our "Evolve Interview Guide" to ensure that staff are well informed about the department's objectives and hotel policies Monitor the proper management of the Department's payroll Establish rational annual income and expenditure plans for the F&B Concentrate efforts on maximizing the Department's profit and controlling costs Contribute to the development of the hotel's annual marketing plan, taking advantage of all Departments to increase revenue and improve the hotel's image Work closely with the General Management, Chefs and Beverage Leaders to design the menus, offerings and corporate activations Communicate with all Departments of the hotel on business fluctuations and developments, special guests and groups Develop excellent relationships with guests, regulars and group contacts in order to provide a quality and personalized service to the clientele Be present on the operations and to position oneself as an interlocutor of choice Provide a personalized follow-up for each client during their stay. Ensure that there is attention in the room every day and that all customer requests are followed up Be an ambassador of the Four Seasons philosophy and ensure that it is understood and respected by all Work in harmony with colleagues and supervisors Track record of building, maintaining and leveraging positive & productive ownership relations, working collaboratively to achieve mutual goals Build effective relationships with all key stakeholders and create an environment that supports collaboration and involvement Key?Components Set strategic and operational direction in collaboration with the exec leadership team Provide dynamic leadership, coaching and feedback, development plans and succession plans for current and future leaders. Nurture a culture of connection craftsmanship and character, allowing people space to be themselves, whilst aligning teams with shared goals Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things and leading the way with industry trends Maintain a visibility in the operation at key times to support operational teams and the guest experience Proactively seek the industry’s top talent, ensuring we have the right people in the right roles, at the right times Develop strong internal relationships internally across the hotel, with our owners, suppliers and contractors Drive profitability by closely managing labour and operating expenses through effective scheduling, budgeting, menu engineering, purchasing decisions and stock control What you bring 3+ years' experience in a Director of Food and Beverage role in a luxury 5* hotel with a high focus on quality whilst operating at high volumes Understanding of the Chinese market, with preference given to candidates who have experience in China A leadership style that is authentic, engaging and strategic, based on identified business priorities A positive, can-do attitude that shows resilience and maturity with strong communication skills Understanding of luxury components, with a sharp attention to detail and high focus on service A Good command of both written and spoken Chinese and English Work authorization in China is a must What we offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals

協助集團運營中心總經理完成以下工作 體系化建設： 1.負責建立并完善集團運營部內部管理流程與制度； 2.負責建立并完善集團運營部與酒店管理團隊之間的管理流程與制度，創造順暢高效的溝通與技術支持平臺。 3.負責制定相關運營管理制度要求下的匯報系統。 項目管控： 1.負責組織編撰合約項目前期可行性報告，如市場定位、經營分析、經營預測等； 2.負責監督旗下酒店執行雅閣集團運營標準，確保旗下酒店管理及服務質量符合雅閣集團要求； 3.負責針對酒店主要運營部門，如客房、餐飲、前廳部、工程部、財務部的運營工作提供技術支持和專業化的指導； 4.負責定期收取運營管理流程規定的報告文件等； 5.保持與酒店總經理之間定期的業務咨詢溝通，及時了解酒店經營動態和支持需求，維護良好的溝通機制； 6.根據項目情況及公司發展要求，負責編制相關報告，如年度工作計劃、相關部門培訓要求； 7.根據公司相關規定，負責定期提交工作總結、計劃等文件； 8.在保證酒店服務品質和經營結果的基礎上，負責運營費用的收繳。 團隊建設： 1.建立高效的運營團隊，包括銷售、運營工程、財務的管控，根據公司發展需求和酒店經營需要提供專業的技術支持和管理之道； 2.建立并維護運營團隊與酒店管理團隊的溝通及匯報程序。 商務發展支持： 1.參與商務發展洽談項目的討論，提供專業的意見和建議，保證后期簽約項目能夠符合雅閣集團運營要求和市場發展需求，確保后期運營質量； 2.商務發展洽談項目提供相關專業的報告。

崗位職責 1、負責餐飲部行政管理工作,制定并實施餐飲經營的所有計劃。 2、負責實現部門的營業收入指標和利潤指標。 3、與行政總廚一起籌劃和設計菜單，開發當地需求的餐飲產品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學和服務心理學。 5、協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 崗位要求 1、大專以上文化程度；3年以上同崗位工作經驗。 2、精通本部門的業務知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗。 5、具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲 部各級管理人員的積極性。

Administration 行政管理 -? To ensure that the Food and Beverage activities arealigned with the respective Corporate Strategy, and that the Hotel Actions havebeen implemented where appropriate. 負責確保餐飲部的運作與酒店的戰略發展一致，進行恰當實施步驟。 -??To represent the Food and Beverage function on thehotel's Executive Committee. 酒店執行委員會餐飲部的代表。 -??To oversee the preparation and update of individualDepartmental Operations Manuals. 負責監督更新各個從屬部門勞動力。 -??To conduct regular divisional communications meetingsand ensure that departmental briefings and meetings are effective and conductedas necessary. 負責部門內部有效溝通，確保部門必需的會議有效開展。 -??To ensure that guest history files are maintainedand utilised. 確保客人資料已存檔并隨時保持更新。 CustomerService 以客為尊 -??To ensure that all associates deliver the brandpromise and provide exceptional guest service at all times. 確保隨時為客人提供品牌和禮和專業化的服務。 -??To ensure that associates also provide excellentservice to internal customers in other departments as appropriate. 確保員工對酒店內部客人即其他部門同事提供同樣的優質服務。 -??To spend time in public areas observing associate -guestinteraction and talking with guests, working through Heads of Department tocoach associates in guest service skills as necessary. 注意觀察員工與客人的互動，加強與客溝通。必要時到各部門去觀察并員工以提升服務技巧。 -??To handle all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily. ?????? 禮貌而高效的處理顧客和員工的投訴，確保問題得到圓滿解決。 Financial 財務管理 -??To maximise associate productivity through the useof multi-skilling, multi-tasking and flexible scheduling to meet the financialgoals of the business as well as the expectations of the guests. 培養多技能和能擔當多項任務的員工并靈活調度，以滿足酒店的財務目標以及客人的? 期望。 -??To ensure that each revenue generating department (e.g.Outlet, Bar) is operated in line with maximising revenues and profit throughupselling, pricing activities and proper yield management, while delivering onthe brand promise. 通過向上銷售，定價活動和適當的收益管理，確保每個收益部門（如餐廳、酒吧）的利益大化。同時保持品牌承諾的服務。 -??To ensure that each cost centre (e.g. Stewarding) operateswith the lowest possible cost structure while also delivering on the brandpromise to the guest. 確保成本中心（如餐務部）的營運費用最小化，同時也需要保持品牌承諾的服務。 -??To coordinate the preparation of the AnnualBusiness Plan for Food and Beverage. 負責準備和調整每年的餐飲部商業計劃。 -??To strategically analyse business performance tofacilitate accurate and meaningful forecasting, involving the respective Headsof Department as appropriate. ? ? 從戰略上分析經營業績以便進行準確的預測，包括相關部門負責人。 -??To proactively manage costs based on keyperformance indicators, working through the respective Heads of Department asappropriate. ????? 通過主動管理以主要績效指標的成本為基礎，通過相關部門經理負責執行。 -??To ensure that all hotel, company and local rules,policies and regulations relating to financial record keeping, money handlingand licensing are adhered to, including the timely and accurate reporting offinancial information. ???確保酒店所有財務記錄、處理和經營都遵守酒店和地方性法規、國家政策和法規，包括對財務信息及時準確地作出報告。 Marketing 市場銷售 -??To prepare, utilise and update an Annual MarketingPlan, broken down as necessary by division and/or department. ? ? ?針對不同的部門情況，籌劃、更新年度市場計劃。 -??To constantly evaluate local, national andinternational market trends, vendors and other hotel operations to make surethat the hotel’s own operations remain competitive and cutting edge. ????? 不斷評估本地、國內及國際市場的趨勢，供應商和其他酒店運營，確保酒店的運作保持競爭力地位。 -??To encourage Heads of Department to look forMarketing and Public Relations opportunities to increase awareness andultimately business. ? ? ?鼓勵部門經理通過尋找市場和公共關系的機會提升酒店知名度和最終業務量。 -??To actively participate in weekly yield and revenuemanagement meetings, overseeing the appropriate pricing structures to maximiseyield and overall profits. 積極參加每周的管理層效益會議，制定合適的價格使收益達到。 -??To entertain frequent and potential customers, inliaison with the Marketing Department. 與銷售部緊密合作，招待常客和潛在客戶。 Operational 營運管理 -??To ensure that all company minimum brand standardshave been implemented, and that optional brand standards have been implementedwhere appropriate. ?????? 確保所有公司達到的品牌標準，而可選的品牌標準已經適當安排。 -??To make sure that all Touches of Hyatt and the Foodand Beverage Top 20 are implemented. 確保貫徹實施凱悅溫情和餐飲部20項標準。 -??To feedback the results of the Consumer Audit andto ensure that the relevant changes are implemented. 通過消費者的結果審計確保落實相關費用。 -??To encourage associates to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation. ? ? ? ?鼓勵員工開拓創新，樂于挑戰和認可他們對酒店成功經營做出的貢獻。 Personnel 人事管理 -??To oversee and assist in the recruitment andselection of all Food and Beverage associate. To make sure that Heads ofDepartment follow hotel guidelines when recruiting and use a competency-basedapproach to selecting their associate. 負責招募和挑選所有餐飲部員工，遵循酒店以能力為基準的原則挑選員工。 -??To oversee the punctuality and appearance of all Foodand Beverage associates, making sure that they wear the correct uniform andmaintain a high standard of personal appearance and hygiene, according to thehotel and department’s grooming standards. 監督所有餐飲部員工的行為與形象，確保他們依據酒店和部門的儀容儀表要求穿著制服，保持良好的個人儀表和衛生。 -??To maximise the effectiveness of Heads ofDepartment by developing each of their skills and abilities through theappropriate training, coaching, and/or mentoring. 通過適當的培訓和指導，使部門經理的技能和能力得到提升。 -??To conduct annual Performance DevelopmentDiscussions with Heads of Department and to support them in their professionaldevelopment goals. To ensure that they in turn conduct annual PerformanceDevelopment Discussions with their associates. 通過進行年度評估來指導部門經理的發展目標。同樣確保部門經理與員工進行年度評估。 -??To ensure that each Head of Department plans andimplements effective training programmes for their associates in coordinationwith the Training Manager and their Departmental Trainers. 確保各部門經理為員工計劃和實施有效的培訓課程，配合培訓經理和部門的培訓師。 -??To encourage associates to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation. ? ? ?鼓勵員工開拓創新，樂于挑戰和認可他們對酒店成功經營做出的貢獻。 -??To support the implementation of The PeoplePhilosophy, demonstrating and reinforcing Hyatt’s Values and CultureCharacteristics. 支持以人為本的理念，加強凱悅價值觀和凱悅文化。 -??To ensure that all associates have a completeunderstanding of and adhere to associate rules and regulations. ?確保所有的員工完全理解并遵守酒店規章制度。 -??To ensure that associates follow all hotel, companyand local rules, policies and regulations relating to fire and hazard safety,and security. ??? ???確保員工遵守所有的酒店、公司和地方法規、政策和相關火災、消防和安全準則。 -??To feedback the results of the Associate OpinionSurvey and to ensure that the relevant changes are implemented. 對員工滿意度調查的反饋做出相應措施，并確保相關措施的實施。

【崗位職責】 1、負責餐飲部行政管理工作,制定并實施餐飲經營的所有計劃。 2、負責實現部門的營業收入指標和利潤指標。 3、與行政總廚一起籌劃和設計菜單，開發當地需求的餐飲產品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學和服務心理學。 5、協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 【崗位要求】 1、大專以上文化程度；5年以上同崗位工作經驗。 2、精通本部門的業務知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗。 5、具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲 部各級管理人員的積極性。

崗位職責： 1、制訂餐飲部整體營銷計劃，根據酒店的主要目標市場，有針對性地開發新產品，滿足客人需求，力爭較佳的經濟效益，全面和超額完成總經理下達的各項經濟指標； 2、負責制訂本部門各類人員的崗位職責、操作程序和服務規范，并督促各層管理人員培訓檢查，督促落實，為客人提供合格產品和滿意的服務； 3、負責員工的調整、考勤、評估、獎懲、培養、考核、定級及所屬人員的管理、指導及推薦晉升； 4、親自組織、安排大型團體就餐和重要宴會，確保宴會產品和服務質量； 5、加強對各崗位的督查，并加強以餐飲采購、驗收、儲存的管理與控制，降低成本，減少浪費，發現問題及時解決。 崗位要求： 1、年齡28-40歲；男女不限；餐飲行業8年以上工作經驗； 2、有高端社會餐飲或五星級酒店工作經驗者優先考慮； 3、了解市場營銷、服務心理學以及營養衛生知識和國內外各地區各民族的風俗習慣和口味特點； 4、有指揮控制和組織實施本部門工作，全面完成預算管理目標和成本核算經濟分析的能力。

崗位描述： 1 監督所有餐飲及宴會部員工、設施、銷售以及成本的功能，以給餐飲及宴會部帶來最大的收入； 2 協調和監督所有餐飲及宴會部產品的準備、擺放和服務，確保在任何時候都保持最高的質量； 3 參與酒店戰略規劃、市場推廣計劃、目標方案的準備工作，并準備好餐飲及宴會部的預算方案； 4?與行政總廚一起籌劃和設計菜單，開發當地需求的餐飲產品；? 5 經常閱讀貿易宣傳資料，通過實地考察，了解酒店的市場動向，服務及飲食準備系統、慣例和設備； 6 負責餐飲及宴會部行政管理工作,制定并實施餐飲經營的所有計劃； 7 負責實現部門的營業收入指標和利潤指標； 8 協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務； 9 制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入； 10 建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 崗位要求： 1 大專以上文化程度；1年以上同崗位工作經驗； 2 精通本部門的業務知識，熟練掌握中餐、西餐、大堂吧的技能及管理技巧； 3 熟悉食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展； 4 具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗； 5 具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲及宴會部各級管理人員的積極性。

【崗位職責】 1、全面負責酒店餐飲部門的日常運營管理工作，包括宴會、茶餐廳、包間等區域的運營監督與服務質量把控； 2、制定并執行餐飲部門的年度經營計劃、預算及成本控制方案，確保完成營收及利潤目標； 3、優化餐飲服務流程，提升客戶滿意度，處理客戶投訴及突發事件； 4、負責菜單設計、菜品創新及定價策略，定期評估供應商合作情況，確保食材質量與成本效益； 5、監督餐飲團隊的人員培訓、績效考核及團隊建設，提升員工專業素養與服務意識； 6、協調與其他部門（如前廳、廚房、市場等）的協作，確保整體運營順暢； 7、關注行業趨勢及競爭對手動態，提出改進建議并推動落地執行。 【崗位要求】 1、具備酒店或餐飲行業管理經驗，熟悉高端餐飲服務標準及運營模式； 2、出色的團隊管理能力，實戰經驗，能夠有效激勵員工并處理復雜人際關系； 3、具備較強的市場敏感度與數據分析能力，能獨立制定經營策略； 4、優秀的溝通協調能力及突發事件處理能力，注重細節與服務品質； 5、對菜品創新、成本控制及食品安全有深刻理解； 6、能適應高強度工作，具備較強的抗壓能力與責任心。

Functions as the strategic business leader of theproperty’s food and beverage operation, including Restaurants/Bars, RoomService and Banquets/Catering, where applicable.? Position oversees the development and implementationof departmental strategies and ensures implementation of the brand servicestrategy and brand initiatives. The position ensures the food and beverageoperation meets the brand’s target customer needs, ensures employeesatisfaction, and focuses on growing revenues and maximizing the financialperformance of the department. Develops and implements property-wide strategiesthat deliver products and services to meet or exceed the needs and expectationsof the brand’s target customer and property employees and provides a return oninvestment.

崗位職責 1、負責餐飲部行政管理工作,制定并實施餐飲經營的所有計劃。 2、負責實現部門的營業收入指標和利潤指標。 3、定期與行政總廚一起籌劃和研發、設計新菜式、菜單，開發適合當地市場需求的餐飲產品。 4、協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 5、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 6、建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。7、熟悉酒店會議、宴會服務流程，滿足不同的會議客戶需求。 崗位要求 1、大專或以上文化程度；2年以上部門主管級或同崗位工作經驗。 2、精通餐飲業務知識，熟練掌握中餐、西餐、酒吧的技能及管理技巧 3、熟悉食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和產品損耗。

崗位職責 1、負責餐飲部行政管理工作,制定并實施餐飲經營的所有計劃。 2、負責實現部門的營業收入指標和利潤指標。 3、與行政總廚一起籌劃和設計菜單，開發當地需求的餐飲產品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學和服務心理學。 5、協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 崗位要求 1、高中以上文化程度；8年以上同崗位工作經驗。 2、精通本部門的業務知識，熟練掌握中餐、西餐、酒吧、日本料理的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗。 5、具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲 部各級管理人員的積極性。

工作職責： 1、管理戰略計劃和發展，制定餐飲和廚房的月度、年度經營目標及實施計劃； 2、制定菜肴創新、餐飲營銷月度、季度、年度計劃，制定合理的程序導入本部門內的變革； 3、負責分管區域各項安全管理制度，落實執行，與安保經理配合為部門/單元/服務點建立并實施安全政策和程序。強調保養職責，遵守工作區健康和安全法規、政策和程序，每日巡查各部門設施設備、操作安全； 4、制定部門食品出品和服務的標準，為客人提供高質量的服務， 負責優化、完善管理制度和服務流程，建立和維持有效的客戶關系。 5、負責餐飲部的成本控制，量化部門成本費用指標。建立、實施餐飲部成本檢查、監督機制，形成成本稽核報告，上報酒店總經理，提出可借鑒的成本管理措施建議，追蹤、督查整改措施的落實； 任職要求： 1、大專以上學歷相關專業。 2、熟練掌握酒店相關知識。 3、3年以上星級酒店同崗位工作崗位經驗。 4、有很強的領導能力、判斷決策能力、人際能力、溝通能力、影響力、計劃與執行能力、客戶服務能力。

外派地點：成都、資陽 任職要求： 1.具有10年以上星級酒店餐飲或高端社會餐飲工作經驗，5年以上管理經驗； 2.精通中餐和西餐菜肴的制作特點；熟悉食品衛生和預防食物中毒的知識。 3.熟悉各種食品原料的產地和季節特點；精通各國酒水的質量標準、制作特點、產地與年限。熟悉各種酒水的服務與技巧。 4.熟悉各種餐飲服務方法與技巧，具備餐廳籌劃能力，餐飲服務設計能力。 6.有較強的溝通協調能力，人際關系處理能力，宏觀籌劃能力。 7.政治覺悟高，擁有豐富的政務、商務接待經驗。

崗位職責 1、負責餐飲部行政管理工作,制定并實施餐飲經營的所有計劃。 2、負責實現部門的營業收入指標和利潤指標。 3、與行政總廚一起籌劃和設計菜單，開發當地需求的餐飲產品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學和服務心理學。 5、協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 崗位要求 1、大專以上文化程度；5年以上同崗位工作經驗。 2、精通本部門的業務知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗。 5、具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲 部各級管理人員的積極性。

餐飲總監主要職責是確保所有小部門，會議及宴會包括廚房的運營和成功的獨立的利潤部門，在符合希爾頓集團的標準前提下來達到客人的滿意度并保持一貫性。此目標的實現需要通過戰略策劃，控制，組織和營銷等途徑來完成。 崗位職責： 1. 全面負責處理餐飲部和廚房總體事務，和全體員工共同努力及時完成酒店所確定的各項目標。 2. 制定管理目標和經營方針，包括制定各種規章制度和服務操作規程，規定各級管理人員和員工的崗位職責，并監督貫徹執行，制定市場拓展計劃，提高餐飲市場份額。 3. 建立健全組織管理系統，使之合理化，精簡化，高效化。 4. 定期巡視公眾場所及各部門的工作情況，檢查服務態度和服務質量，及時發現問題，解決問題。 5. 培養人才，指導各部門的工作，提高服務質量和員工素質。 6. 與社會各界人士保持良好的公共關系，樹立良好的企業形象，并代表企業接待重要貴賓。 崗位要求： 1. 至少8年以上餐飲工作經驗，1年以上同崗位工作經驗。 2. 熟悉餐飲各個模塊，精通餐飲推廣，人員管理和成本控制。 3. 良好的職業素養和人際關系。 4. 良好的英文聽說讀寫能力。

崗位職責： 1、全面負責酒店餐飲部（涵蓋中餐、西餐、宴會等板塊）及廚房的整體運營管理工作，制定并執行科學合理的年度經營計劃、預算計劃，設定部門工作目標并確保達成； 2、制定規章制度、服務流程及標準，并監督執行； 3、負責餐飲部團隊的組建、培訓及發展工作，提升團隊整體專業技能和服務水平； 4、協調餐飲部各部門（廚房、餐廳服務、管事部等）以及與其他部門之間的工作關系，加強溝通協作，保障運營順暢； 5、主導中餐、西餐及宴會菜品的研發與創新，定期推出新菜品，豐富菜單內容，提高菜品質量和吸引力； 6、提供高質量餐飲服務；制度經營概念、預算和費用預算；控制經營成本和費用； 7、制定并監督執行菜品制作的標準化流程，包括口味、擺盤、份量等標準，確保菜品質量穩定一致； 8、嚴格控制餐飲成本，包括食材采購成本、人力成本、能耗成本等，優化成本結構，提高經營效益； 9、分析餐飲各部門收支情況，根據數據反饋及時調整經營策略和成本控制措施； 10、建立并監督執行食品安全與衛生管理制度，定期進行檢查，保障食品衛生安全，符合相關法規要求； 11、參與市場推廣活動，制定餐飲促銷方案，提升酒店餐飲品牌知名度和美譽度。 任職資格: 1、大專以上文化程度；8年奢華品牌五星級酒店中餐廚師長或米其林黑珍珠餐廳川菜廚師長崗位工作經驗； 2、具有餐飲運營管理、提升服務質量和客戶體驗的能力； 3、有戰略管理、組織變革管理、管理能力開發、市場營銷、合同法、財務管理及談判技巧等方面的培訓能力； 4、熟悉 食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展； 5、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗； 6、具備良好的溝通表達能力以及領導力、具有對突發事件分析和解決的能力，無不良嗜好。

工作地全國 JOB REQUIREMENTS:（無四星級以上酒店管理工作經歷的均不予考慮） 1.Minimum ten (10) years experience in F&B functions, at least five (5) years of which must be in a managerial position in a 4 or 5-star hotel managed by overseas hotel management company. 2.Experience implementing new F&B concepts, track record developing profitable F&B promotions 3.Communicate the goals and objectives and inspire employees to achieve those goals. 4.Strong budgetary, projections, and cost control skills. 5.Create courteous, friendly, professional work environment. 6.Involve in local community to develop business. 7.Fluency in English spoken and written.

崗位職責 1、負責餐飲部行政管理工作,制定并實施餐飲經營的所有計劃。 2、負責實現部門的營業收入指標和利潤指標。 3、與行政總廚一起籌劃和設計菜單，開發當地需求的餐飲產品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學和服務心理學。 5、協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 8、完成集團要求的各類報表，通過集團的各類餐飲相關審計，定期回顧集團餐飲區域各類指標，達到酒店餐飲部預算及利潤指標。 9、組織健全餐飲部人員體系，部門培訓體系，完成集團培訓項目，發展員工團隊。 崗位要求 1、大專以上文化程度；3年以上同崗位工作經驗。 2、精通本部門的業務知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環節的工作，能保證餐飲管理的協調發展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗。 5、具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲 部各級管理人員的積極性。