·         Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations ·         直接向前廳部經(jīng)理匯報并就所有與賓客服務(wù)及酒店運作相關(guān)的問題進行溝通 ·         Provides functional assistance and direction to all departments ·         向所有部門提供功能性支持和指導(dǎo) ·         Cooperates, coordinates and communicates with other hotel departments as required ·         按需要與酒店其它部門進行合作、協(xié)調(diào)和溝通 ·         Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel ·         對各種狀況做出反應(yīng)，以確保來賓被及時的禮貌接待并得到充分的注意和重視 ·         Responds to guest needs and resolves related problems ·         就客人的需求做出反應(yīng)并解決相關(guān)問題 ·         Supervises and directs Reception and Reservations personnel ·         對接待部和預(yù)訂部工作人員進行監(jiān)督和指導(dǎo) ·         Supports and assists Front Office personnel and all departments at peak periods ·         在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助 ·         Ensures VIPs and IHG rewards club guests receive special attention ·         保證貴賓和優(yōu)悅會會員受到特別關(guān)照 ·         Inspects front of house and back of house regularly for cleanliness ·         定期檢查一線各部門和二線各部門的清潔狀況 ·         Assists Guest Relations in greeting, rooming, and sending off VIP guests ·         協(xié)助客戶關(guān)系部門迎接貴賓，為其安排房間并在其離店時送行 ·         Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff ·         監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象 ·         Provides input for Front Office meetings ·         為前廳部會議提供信息 ·         Promotes inter-hotel sales and in-house facilities ·         促進店際銷售及推銷酒店內(nèi)的設(shè)施 ·         Checks billing instructions and monitors guest credit ·         檢查結(jié)帳說明并監(jiān)督客人信用情況 ·         Analyses and approves discounts and rebates ·         分析和批準(zhǔn)打折相關(guān)事宜 ·         Analyses the rate variance report to ensure rooms revenue control ·         分析房價差異報告以保證控制客房收入 ·         Takes action with the Property Management Systems (PMS) in emergency situation ·         在緊急情況下使用酒店管理系統(tǒng)（PMS） ·         Fully conversant with all hotel emergency procedures ·         熟知酒店緊急情況所有處理程序 ·         Ensures front line staff complies with FIT marketing techniques and maximize sales ·         確保一線員工遵從散客市場技巧并最大化的進行銷售 ·         Works with Superior and Human Resources on manpower planning and management needs ·         與上級領(lǐng)導(dǎo)和人力資源部一起進行人力規(guī)劃和管理需求 ·         Works with Superior and Director of Finance in the preparation and management of the Department’s budget ·         與上級領(lǐng)導(dǎo)和財務(wù)總監(jiān)一起編制和管理部門預(yù)算