Position Summary職位概述 Responsiblefor the duties and activities of Security Officers and Guards during the shiftand to ensure established position procedures, patrols and frequencies arefollowed. Toprigritize all guest contact in all arers to create a friendly, helpful andpositive feeling for our guests. 負(fù)責(zé)監(jiān)督和指導(dǎo)當(dāng)班保安員保安員的工作，確保酒店的既定工作程序和巡視工作的正確執(zhí)行。讓所有的客人都能接觸到我們的服務(wù)，為客人創(chuàng)造一種友好、樂于助人和積極向上的感覺。 1.??????Superviseeach shift security operations, ensuring adequate patrol patterns andfrequencies are maintained to ensure the security of guests and Team Members. 指導(dǎo)監(jiān)督各班的運作，確定保衛(wèi)巡視的正確執(zhí)行，確保對客人和同事實施安全保衛(wèi)工作。 2.?????? Familiar with and checking hotel fireequipments、fireevacuation passages. 全面熟悉并檢查酒店各消防設(shè)施、消防通道、出入口。 3.?????? Ensure prompt reporting of maintenanceissues to Engineering department by security guards as they record them duringtheir patrols. 確保保安員將巡視記錄中的維修問題及時報告給工程部。 4.?????? Familiar with each department workprocedures、securityknowledge、emergencyprocedures、ensure eachposition professional knowledge and work standards. 熟悉各部門工作程序、安全知識、緊急程序、監(jiān)督檢查與落實并指導(dǎo)各崗位警衛(wèi)的專業(yè)知識及工作水準(zhǔn)。 5.?????? Conduct random bag inspections of TeamMembers entering and leaving the building. Ensure asset removal policy isadhered to, to prevent hotel assets being removed from the hotel without theproper authority. 在員工進(jìn)出酒店時對其包裹進(jìn)行隨機檢查。遵尋酒店財物管理的原則，在未行到特許的情況下嚴(yán)禁酒店財物外流。 6.?????? Provide escort services for TeamMembers carrying cash, where required. 如有需要，應(yīng)對攜帶大量現(xiàn)金的同事提供護送服務(wù)。 7.?????? Maintain perimeter patrols at points ofentry and egress to ensure that all people within the hotel environs have agenuine purpose and are not loitering. 在酒店的出入口安排外圍巡視點，以確保在酒店周圍無閑雜人等 8.?????? Strictly and justly examine Team Memberwork knowledge、workdiscipline、obligation,master each guards work status. 嚴(yán)格公正地考核員工的業(yè)務(wù)知識、工作紀(jì)律、責(zé)任心，全面掌握每個員工的工作狀況。 9.?????? Responsible for shift daily work andTeam Member attendance record. 負(fù)責(zé)本班日常工作事務(wù)和員工考勤。 10.?? Convey and carry out department workarrangements and training plan. 傳達(dá)和落實部門各項工作安排和培訓(xùn)計劃。 11.?? Conduct random inspections of the hotelto ensure security practices are being followed, Fire exits are not blocked,equipment is not obstructing fire hose reel doors, clearance between stackedgoods and sprinkler heads is sufficient. 對酒店進(jìn)行隨機檢查，以保證酒店內(nèi)安全保衛(wèi)措施的實行，如防火門的通暢，水龍帶門前無設(shè)備堆放，各貨物堆放區(qū)間的清潔和和噴淋頭的充足等等。 12.???? Take appropriate action to resolveguest complaints. Communicate with guests in a manner, which promotes goodwill,trust and satisfaction. 采取適當(dāng)?shù)姆椒ń鉀Q客人投訴。通過與客人交流，建立起友好、信任和滿意的對客關(guān)系。 13.???? Be familiar with current first aid andfire emergency procedures. 熟悉急救程序及消防緊急措施。 14.????Ensurea high level of cleanliness & tidiness is maintained in you’re the work area.Maintain personalpresentation standards to hotel and Hilton standards. Demonstrate professionalattitude and behavior at all times. 保持工作區(qū)域的高度清潔和整齊。按照酒店與希爾頓的標(biāo)準(zhǔn)保持個人儀表，在任何時候表現(xiàn)出職業(yè)風(fēng)范。 15.???? Abide by the Hotels Policies andProcedures, HiltonCode of Conduct and the hotel’s Team Member Handbook. 遵守酒店工作政策及程序，遵守希爾頓運營規(guī)則及員工手冊中的條款。 16.???? Interact with department and hotel TeamMembers in a professional and positive manner to foster good rapport, promoteteam spirit and ensure effective two-way communication. 以積極專業(yè)的態(tài)度與酒店內(nèi)部各部門及同事溝通，建立起良好的工作關(guān)系，增強團隊精神保證有效的雙向交流。 17.???? Themanagement reserves the right to change / extend this job description ifnecessary at any point of time during her / his employment. 如有必要，該部門有權(quán)更改或補充該職位描述。 18.????Carries out any other reasonable duties andresponsibilities as assigned. 完成任何其他合理的職責(zé)和被指派的職責(zé)。

【崗位職責(zé)】 1、遵守酒店員工手冊及酒店酒店的規(guī)章制度。 2、完成崗位工作任務(wù)，保障酒店、員工、客人的安全。 3、值守消防和監(jiān)控設(shè)備，及時發(fā)現(xiàn)和處理各種報警。 4、發(fā)生火情時執(zhí)行飯店的消防應(yīng)急程序。 5、準(zhǔn)確操作中控室的各種設(shè)備處置發(fā)生在飯店的緊急情況。 6、確保在規(guī)定的時限內(nèi)完成工作。 【崗位要求】 1、在指定崗位上，完成安全保障和安全服務(wù)任務(wù)。 2、記錄設(shè)備的報警信息，通知保安人員去確認(rèn)。 3、發(fā)生火情時執(zhí)行酒店的消防應(yīng)急預(yù)案。 4、利用監(jiān)控設(shè)備發(fā)現(xiàn)可疑情況和可疑人。 5、確認(rèn)中控室的設(shè)備和其輔助設(shè)備處于良好工作狀態(tài)。 6、妥善保管各部門寄存的鑰匙，鑰匙借領(lǐng)手續(xù)齊全。

·???????Responsiblefor the safety and security of guests, employees and establishment needs. ·???????負(fù)責(zé)客人，員工和酒店的安全和保衛(wèi)工作。 ·???????Reportto Manager all hotel property deficiencies and safety or security hazards. ·???????向經(jīng)理匯報酒店財產(chǎn)的損壞和潛在的安全隱患。 ·???????Initiateaction to improve a hazardous situation immediately. ·???????發(fā)生危險情況時立即采取行動以挽回?fù)p失。 ·???????Implementprocedures for security and emergency incidents. ·???????發(fā)生安全和緊急事故時，執(zhí)行緊急情況預(yù)案程序。 ·???????Inthe event of fire, be thoroughly familiar with and guided by the hotel’semergency plan. ·???????發(fā)生火警時，徹底熟練的運用酒店緊急情況預(yù)案指導(dǎo)疏散。 ·???????Befamiliar with location of fire alarms and fire fighting equipment. ·???????熟悉火警和滅火設(shè)備的位置。 ·???????Maintainthe security system. ·???????維護安全系統(tǒng)。 ·???????Monitorstaff clocking on and off duty. ·???????監(jiān)督員工的上下班時間。 ·???????Conductrandom checks of key registers in telephone room, banqueting, engineering,stewarding and housekeeping to ensure the hotel’s key control policy is adheredto and report on discrepancies. ·???????抽查總機房，宴會廳，工程部，管事部和客房部的鑰匙記錄，確保酒店鑰匙控制政策的執(zhí)行。 ·???????Maintaina 24 hour surveillance of those areas that are frequented by guests and allwork areas . ·???????對客用區(qū)域和所有工作區(qū)域進(jìn)行24小時監(jiān)控。 ·???????Maintaina vigil on the closed circuit TV system and inform security officer on patrolduties of any unusual happenings. ·???????在監(jiān)控盲區(qū)進(jìn)行守夜，并向上級匯報在巡邏中發(fā)現(xiàn)的特殊事件。 ·???????Ensurechecks are conducted on fire panel, fire hose real outlets and fire barriersand all other safety equipment and ensure that all are in good working orderand report to the Safety Manager any item of equipment which is faulty. ·???????確保對消防控制板，消防管，防火門和所有安全設(shè)備進(jìn)行檢查，并保證設(shè)備的正常工作狀態(tài)，如發(fā)現(xiàn)設(shè)備有任何問題立即向保安經(jīng)理報告。 ·???????Ensurehotel alarm system is in good working order. ·???????確保酒店報警系統(tǒng)正常工作。 ·???????Maintaina good working knowledge of the following: ·???????詳細(xì)了解以下各項： o??The hotel switchboard and paying system. ?????? 了解酒店的總機和付費系統(tǒng)。 o??The control points and the working of thehotel’s gas and air conditioning system. ?????? 了解酒店燃?xì)夂涂照{(diào)系統(tǒng)的控制重點和工作原理。 o??The hotel’s fire indicator board, fire wardenstelephones and public address system. ?????? 了解酒店的消防指示牌，消防號碼，以及公共系統(tǒng)。 ·???????Maintaina daily log of incidents. ·???????檢查每日事故記錄表。 ·???????Conductregular locker checks in line with Human Resources. ·???????和人力資源部一起對更衣室進(jìn)行定期檢查。 ·???????Checkall packages and passes of employees entering and leaving the building. ·???????在員工進(jìn)出酒店時進(jìn)行開包檢查。 ·???????Carryout monthly fire inspections. ·???????進(jìn)行每月的火警檢查。 ·???????Maintaina good knowledge of the liquor act and criminal code. ·???????掌握飲酒規(guī)定和犯罪記錄相關(guān)的法令知識。 ·???????Preventgambling on hotel premises ·???????防止客人在酒店內(nèi)賭博。 ·???????Prevent Sabotage of hotel premises . ·???????防止客人對酒店進(jìn)行破壞。 ·???????Ensure all outlets, fridges, cupboards etc arefully secured when not in use or unattended ·???????確保沒有使用或無人注意的冰箱，櫥柜，設(shè)備的安全。 ·???????Ensure no undesirables loiter in or around thehotel premises. ·???????確保酒店范圍內(nèi)無閑雜人等。 ·???????Ensure there is no obstruction to the loading dockand that unauthorized vehicles are removed. ·???????確保車庫入口無障礙物，并移走亂停亂放的車輛。 ·???????Coordinatefunctions with other security staff or Police and other government Securitiesand promote good will with them. ·???????與其它保安員或警察和政府保安隊伍良好的合作。 ·???????Implementthe hotel policies and procedures and advise Superiors and Human Resources ofaction taken. ·???????執(zhí)行酒店的政策與程序，并給上級和人力資源部提出行動建議。 ·???????Becorrect, secure and courteous in handling any disciplinary or criminal case. ·???????正確的，安全的，禮貌的處理所有違紀(jì)事件或犯罪案件。 ·???????Bealert for any unusual packages, guests or vehicles and advise superior of same . ·???????警惕任何可疑的包裹，客人或車輛，同時提醒上級。 ·???????Bethoroughly familiar of the property layout, design, entry and exit points. ·???????徹底全面的了解酒店的規(guī)劃，設(shè)計，出入口等。 ·???????Makeway by escorting VIPs and dignitaries when directed and direct traffic awayfrom Lobby and other busy thorough fares. ·???????護送貴賓和高官由特別通道進(jìn)出酒店以避開大堂和人群。 ·???????Ensurethat the safety control office is never left unattended. ·???????確保安全控制中心24小時有人當(dāng)班。 ·???????Provideescort duty for money transfers to the General Cashier’s office or bank asrequired . ·???????按要求護送總出納到銀行存取現(xiàn)金。 ·???????Carriesout other? tasks as assigned . 執(zhí)行其它被指派的任務(wù)。

1、安排對酒店進(jìn)行24小時安全巡視。認(rèn)真、迅速地調(diào)查處理工作中發(fā)現(xiàn)的問題。 2、做好酒店內(nèi)的安全保衛(wèi)工作，對酒店各部位進(jìn)行安全檢查。及時發(fā)現(xiàn)和排除各種不安全因素。 3、負(fù)責(zé)酒店出入口安全安保工作，嚴(yán)格員工通道制度，建立人員、物資進(jìn)出酒店的管理制度，對進(jìn)出人員和物資進(jìn)行管理。 4、調(diào)查、處理日常安全事故、事件，并寫出書面報告。 5、了解酒店安全基本情況，熟悉酒店客情。建立內(nèi)保檔案資料 6、檢查所屬人員的出勤情況，儀表儀容是否符合要求。 7、對所管理的人員進(jìn)行業(yè)務(wù)技能培訓(xùn)與評估。 8、對外來施工單位進(jìn)行安全教育和管理。 9、配合大堂經(jīng)理調(diào)解和處理一般的賓客糾紛。 10、管理好部門內(nèi)的無線電通訊器材，建立無線電通訊器材檔案。 11、安排護送酒店財務(wù)人員取、送錢款。 12、與當(dāng)?shù)毓矙C關(guān)、派出所保持密切的聯(lián)系。 13、完成上級領(lǐng)導(dǎo)交給的其它工作。

1、提前五分鐘到崗。 2、熟悉本崗位的任務(wù)與要求，對酒店各區(qū)域嚴(yán)格按照2小時巡查制度進(jìn)行巡查。 3、儀表、儀容符合要求，遇見客人主動禮貌問好。 4、阻止閑雜人員進(jìn)入客房樓層，保持客房樓層的安靜秩序，熱情、禮貌地向客人提供有關(guān)咨詢與服務(wù)。 5、及時、果斷地按有關(guān)程序處理本崗位發(fā)生的安全問題，發(fā)現(xiàn)可疑情況要及時監(jiān)控，并向上級匯報。 6、發(fā)現(xiàn)犯罪或危及客人和酒店安全的情況和行為，及時果斷地制止和排除，并迅速報告上級。 7、熟悉巡查區(qū)域各種消防設(shè)施、設(shè)備的作用及使用方法，嚴(yán)格按規(guī)定的巡查路線、內(nèi)容、頻率開展巡查； 8、熟知酒店內(nèi)部消防安全規(guī)定，及時制止違規(guī)行為，并做好情況反饋； 9、詳細(xì)記錄巡查情況，做好交接班工作。 10、發(fā)現(xiàn)火警立即排除并報告，找出原因按規(guī)定處理。 11、對貴賓用房，按照規(guī)定和要求重點保衛(wèi)。 12、熟悉酒店消防設(shè)施和器材的分布及使用方法。