【崗位職責(zé)】 1、負(fù)責(zé)酒店康體中心（健身房、乒乓球室、棋牌室等）的日常運(yùn)營及服務(wù)工作，確保設(shè)施設(shè)備正常運(yùn)行； 2、為客人提供健身指導(dǎo)、器械使用示范及安全注意事項(xiàng)講解； 3、定期檢查康體設(shè)施，維護(hù)清潔衛(wèi)生，及時(shí)報(bào)修設(shè)備故障； 4、處理客人咨詢、投訴及突發(fā)情況，確保服務(wù)質(zhì)量； 5、遵守酒店安全規(guī)范，監(jiān)督客人正確使用設(shè)施，避免意外發(fā)生。 【崗位要求】 1、服務(wù)意識強(qiáng)，善于溝通，能耐心解答客人問題； 2、身體健康，能適應(yīng)站立工作及基礎(chǔ)體力勞動(dòng)； 3、具備團(tuán)隊(duì)協(xié)作精神，服從工作安排； 4、無經(jīng)驗(yàn)者可接受崗前培訓(xùn)。

崗位職責(zé)： 1.熱情迎接和接待所有來到水療區(qū)域的客人。 2.協(xié)助客人預(yù)訂水療項(xiàng)目，介紹水療的信息、促銷活動(dòng)、售賣零售產(chǎn)品以最大化水療服務(wù)和設(shè)施的收入。 崗位要求： 1.?了解水療的愿景和使命，以及SOP運(yùn)營操作標(biāo)準(zhǔn)。 2.?安排客人的預(yù)訂，試圖最大化每日的利用率和收入。 3.?使用策城系統(tǒng)操作預(yù)訂、收銀和報(bào)表。 4.?保持高效率的理療房登記和登出服務(wù)。 5.?保持零售精品展示的數(shù)量和質(zhì)量。 6.?保持工作間和精品零售區(qū)域的衛(wèi)生清潔和物品的整齊擺放。 7.?對于水療的維護(hù)需要要及時(shí)通知工程部。 其它職責(zé): 賓客滿意度 1.?為客人提供持續(xù)性服務(wù)并且預(yù)測客人需要。 2.?為所有的客人和酒店同事提供專業(yè)和熱情周到的服務(wù)。 3.?保持策城系統(tǒng)中所有客人信息的保密性。 4.?完成水療主管交代的其它任務(wù)。

崗位職責(zé) 1.保證健身用具的潔凈衛(wèi)生，負(fù)責(zé)布草送洗； 2.負(fù)責(zé)場地物品擺設(shè)，做好服務(wù)前準(zhǔn)備工作； 3.補(bǔ)充出售的健身用具； 4.熟悉服務(wù)項(xiàng)目，了解其價(jià)格，掌握服務(wù)方式； 5.按所規(guī)定的服務(wù)程序與標(biāo)準(zhǔn)，為賓客提供服務(wù)。 崗位要求 1.中專及以上學(xué)歷，有英文基礎(chǔ)； 2.熟悉健身中心的服務(wù)特點(diǎn)和服務(wù)項(xiàng)目； 3.較強(qiáng)的酒店產(chǎn)品推銷能力。

1. Asst. Director to responsible for Hot Springs operation 協(xié)助溫泉總監(jiān)全面負(fù)責(zé)溫泉部的經(jīng)營管理 2. Asst. Director to build systematic Hot Springs organization chart 協(xié)助溫泉總監(jiān)建立健全的組織管理體系 3. Asst. Director to make the Hot Springs business and sales strategy 協(xié)助溫泉總監(jiān)參與制定溫泉生意及銷售戰(zhàn)略 4. Advice and support the Director to make great decision 協(xié)助溫泉總監(jiān)為重大決策提供建議和信息支持 5. Be fully conversant with all services and Hot Spring facilities in order to be able to make helpful recommendations, and to be able to up-sell services and cross sell products 熟悉溫泉的服務(wù)和設(shè)施，針對性地進(jìn)行有效的推薦，推廣銷售溫泉服務(wù)及產(chǎn)品 6. Ensures that all cashiering functions are carried out in accordance with hotel’s accounting procedures. 確保所有收銀按照溫泉規(guī)定的財(cái)務(wù)程序執(zhí)行 7. Improve guest satisfaction 提高客人滿意度 Ensures the security and safety of all areas and facilities, and to be responsible for keys. 確保所有區(qū)域和設(shè)備的安保和安全，負(fù)責(zé)鑰匙的保管工作 8. To supervise and strictly check standards of the all subordinates with their work and grooming. Be able to evaluate and give feedback to staff for improvement and motivate staff, to ensure excellent service quality. 監(jiān)管并嚴(yán)格檢查所有下屬的工作和儀容標(biāo)準(zhǔn)。能夠評估和給予員工反饋改進(jìn)并激勵(lì)員工以確保優(yōu)質(zhì)的服務(wù)質(zhì)量 9. In charge and help to solve problems in the absence of the director. Assist director to deal with management system, as well as organize and strictly follow with the management rules and reports to director thereafter 總監(jiān)不在時(shí)，負(fù)責(zé)并幫忙解決問題。協(xié)助總監(jiān)處理管理系統(tǒng)，組織并嚴(yán)格遵循管理規(guī)章并向總監(jiān)報(bào)告 10. Take initiative to learn about the industry and competitors, provides suggestions for improvement.  主動(dòng)了解行業(yè)和競爭對手，并提出改進(jìn)意見 11. Conduct the briefing for each shift and arrange the tasks to the team 執(zhí)行每個(gè)班次簡報(bào)工作，并為團(tuán)隊(duì)安排工作 12. Arrange the duty roster for HS associates. 為溫泉部員工安排工作時(shí)間表 13. Check the facility before and after HS operation hours to make sure the standard procedures are followed 溫泉營運(yùn)時(shí)間前/后檢查設(shè)備，確保所有都遵循標(biāo)準(zhǔn)程序 14. Assist the director to improve HS SOP 協(xié)助總監(jiān)改進(jìn)溫泉SOP 15. Attend meeting required to present the department 代表部門參加要求的會議 16. Assist the director to do staff performance appraisal 協(xié)助總監(jiān)考核員工工作表現(xiàn) 17. Assist the director to do the associate interview for new hire 協(xié)助總監(jiān)面試新員工 18. Assist the director to do the department budget and forecast 協(xié)助總監(jiān)進(jìn)行部門預(yù)算及預(yù)測 19. Coach and train Hot Springs assocaites 指導(dǎo)培訓(xùn)溫泉員工  

1.Handle external and internal call.? 接聽內(nèi)外線電話 2.Schedule services for individuals and large groups using spa/salon reservations software system (Spa Soft).? 用spa soft 給客人和團(tuán)隊(duì)做好相關(guān)的預(yù)定 3.Call guests to confirm date, type, time, and preferences for scheduled services.? 打電話跟客人確定預(yù)定信息包括日期，護(hù)理類型，時(shí)間及喜好等 4.Answer questions about services available in the spa/salon to assist individuals in selecting a service.? 回答客人水療可提供服務(wù)的時(shí)間并讓客人選擇正確的護(hù)理 5.Check in guests for appointments by looking up name and checking a box to indicate arrival using the appropriate software (Spa Soft).? 通過Spa soft 查找客人的名字來給預(yù)定的客人做簽到 6.Advise providers of last minute changes or additions to schedule (e.g., different service, different guest, cancellation).? 通知理療師臨時(shí)到店或突然增加護(hù)理的安排（不同的服務(wù)，不同的客人和取消等） 7.Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations.? 客人到達(dá)時(shí)，為客人提供spa引領(lǐng)服務(wù)，如:更衣室、休息室和茶歇室的使用 8.Continually update the guest reservations/cancellations list by entering information in the reservations software system (e.g., Rio, SpaSoft) throughout the day.? 根據(jù)客人的預(yù)定和取消信息及時(shí)更新預(yù)定系統(tǒng) 9.Answer questions about general property information and amenities.? 回答關(guān)于水療的信息和設(shè)施設(shè)備的問題 10.Resolve situations where guest has arrived but provider is missing or late by working with supervisor/manager to find another provider or reschedule the service.? 通過與主管和經(jīng)理的溝通和協(xié)商解決客人到店而沒法提供服務(wù)的問題。 11.Finished spa daily report?? 完成水療每日報(bào)表 12.Obtain and process guest payments for spa/salon services (e.g., cash, credit cards, gift certificates, master accounts, guest room accounts) using appropriate software (e.g., SpaSoft, Micros, Rio) and provide change as necessary.? 獲取和處理客人支付水療、沙龍服務(wù)的方式，如現(xiàn)金、信用卡、禮券、微信支付，支付寶賬戶、客房賬戶等 13.Count and secure bank at end of shift.? 下班前清點(diǎn)所有的付款 14.Balance, scan, and drop receipts with Accounting.? 找零，辨認(rèn)真假并和會計(jì)核對 15.Accept and log cash tips for employees.? 為員工接收和記錄現(xiàn)金小費(fèi) 16.Promote and sell spa/salon services.? 促銷水療/沙龍的服務(wù)項(xiàng)目 17.Notify Engineering of spa/salon maintenance and repair needs? 填寫所有維修單并跟工程不跟進(jìn)工程問題 18.Report spa incident ? 報(bào)告水療安全事故 19.Ensure that hourly employees are trained on company core ? ? ?values, job roles, responsibilities, and technical and service aspects of the job.? 確保員工都接受公司的核心價(jià)值，工作職責(zé)，以及技術(shù)和服務(wù)方面的培訓(xùn) 20.Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction and problem resolution. 運(yùn)用簡單、有效的方法緩解客人的情緒并解決客人的投訴，確保客人滿意 21.Promote and up-sell all services in an attempt to achieve spa revenue target. Maximize daily utilization and revenues.? ? ? ? 宣傳和推廣所有的服務(wù)，增加產(chǎn)品的銷售量，努力達(dá)到水療的營業(yè)目標(biāo) 22.Provide service providers with an accurate daily schedule throughout shift.? 每個(gè)班次要做好日常的工作安排; 23.Successfully? complete the training / certification process.? 按時(shí)地完成培訓(xùn)計(jì)劃; 24.Review? in-house guest list and be familiar with guest names and room locations. 了解住店客人信息，熟悉客人姓名和房間的位置 25.Ensure all the information inter in report, maximize spa daily revenue.?? 確保每天的信息都輸入電腦，最大限度地增加每日的收入 26. Audit spa cash and revenue report? 負(fù)責(zé)收銀的帳目審核