崗位職責(zé)】 1、負(fù)責(zé)檢查消防和安全救生設(shè)備的使用壽命（例如手持式化學(xué)滅火器等等）。 2、對(duì)員工進(jìn)行滅火常識(shí)培訓(xùn)，安全檢查和消防疏散等基本知識(shí)的培訓(xùn)和演練。定期對(duì)飯店消防隊(duì)進(jìn)行培訓(xùn)演習(xí)以培養(yǎng)和保證消防隊(duì)伍的技術(shù)水平。 3、確保保安員將巡視記錄中的維修問(wèn)題及時(shí)。 4、在員工進(jìn)出飯店時(shí)對(duì)其包裹進(jìn)行隨機(jī)的檢查。遵循飯店財(cái)物管理的原則，在未得到特許的情況下嚴(yán)禁飯店財(cái)物外流。 5、遵照飯店準(zhǔn)則將偷盜事件的發(fā)生率降到最低。 7、隨機(jī)抽查萬(wàn)能鑰匙的分配情況并明確鑰匙的持有人的責(zé)任。 8、對(duì)飯店進(jìn)行隨機(jī)檢查，以保證飯店內(nèi)安全保衛(wèi)措施的實(shí)行，如防火門的通暢，水龍帶門前無(wú)設(shè)備堆放，各貨物堆放區(qū)間的清潔和和噴淋頭的充足等等。 9、回顧和發(fā)展部門內(nèi)的執(zhí)行程序的標(biāo)準(zhǔn)。 10、推廣使用酒店人力資源部管理系統(tǒng)的模式對(duì)員工進(jìn)行培訓(xùn)。制定出業(yè)務(wù)培訓(xùn)計(jì)劃，實(shí)施定期的單獨(dú)培訓(xùn)和以小組為單位的培訓(xùn)工作。 11、采取適當(dāng)?shù)姆椒ń鉀Q客人投訴。通過(guò)與客人交流，建立起友好、信任和滿意的對(duì)客關(guān)系。 12、保存各類文件、報(bào)告、信件、備忘錄及其他相關(guān)業(yè)務(wù)資料。 【崗位要求】 1、預(yù)防、應(yīng)對(duì)、處理突發(fā)事件，并熟悉相關(guān)的程序和政策。 2、要與公安機(jī)關(guān)建立起良好的工作關(guān)系， 并在工作中積極溝通合作。 3、協(xié)助制定和實(shí)施新員工的培訓(xùn)規(guī)程。 4、遵守酒店的工作政策及程序，遵守酒店的運(yùn)營(yíng)規(guī)則及員工手冊(cè)中的條款。 5、保證所有報(bào)告和服務(wù)都按時(shí)完成。

1、嚴(yán)格遵守酒店內(nèi)的所有規(guī)章制度，包括酒店的消防與安全政策，以及包括HACCP在內(nèi)的衛(wèi)生法規(guī)。 All rules & regulations are strictlyadhered within the hotel including hotel’s policy on fire and safety as well ashygiene regulations including HACCP. 2、充分挖掘宴會(huì)部門的銷售潛力以推動(dòng)業(yè)績(jī)，并嚴(yán)格遵守預(yù)算規(guī)定。 The sales are driven to the Banquetingdepartment’s full potential and that budget is adhered to. 3、宴會(huì)服務(wù)中的產(chǎn)品與服務(wù)質(zhì)量始終保持高標(biāo)準(zhǔn)，絕不妥協(xié)。 A High quality of product and service isnever compromised in the Banquet operations. 4、以創(chuàng)業(yè)型思維推動(dòng)宴會(huì)部門發(fā)展，持續(xù)挖掘并把握機(jī)會(huì)以拓展更多業(yè)務(wù)。 The Banqueting department is developed in anentrepreneurial manner, looking for opportunities to generate more business atall times. 5、鼓勵(lì)創(chuàng)新并孕育新想法，將其落實(shí)執(zhí)行后向部門負(fù)責(zé)人匯報(bào)。 Innovation and new ideas are fostered,implemented and communicated to the Head of Department. 6、成功推動(dòng)宴會(huì)部門內(nèi)部人才的成長(zhǎng)與發(fā)展。 The growth of internal talent within theBanqueting department is successfully implemented.

主要職責(zé)： 1.?制定并執(zhí)行酒店的市場(chǎng)銷售戰(zhàn)略和計(jì)劃，確保酒店的銷售目標(biāo)得以實(shí)現(xiàn)。 2.?領(lǐng)導(dǎo)和管理銷售團(tuán)隊(duì)，激勵(lì)團(tuán)隊(duì)成員，提高團(tuán)隊(duì)的銷售業(yè)績(jī)。 3.?開拓新的市場(chǎng)渠道，建立良好的客戶關(guān)系，提高酒店的市場(chǎng)份額。 4.?分析市場(chǎng)動(dòng)態(tài)和競(jìng)爭(zhēng)對(duì)手情況，制定相應(yīng)的市場(chǎng)策略和銷售方案。 5.?與酒店其他部門協(xié)作，確保客戶的需求得到滿足，提高客戶滿意度。 6.?負(fù)責(zé)酒店的品牌推廣和市場(chǎng)傳訊工作，提升酒店的品牌知名度和美譽(yù)度。 任職要求： 1、擁有5年以上市場(chǎng)營(yíng)銷管理工作經(jīng)驗(yàn)。 2、市場(chǎng)營(yíng)銷、酒店管理、旅游管理等相關(guān)專業(yè)畢業(yè)者優(yōu)先，了解市場(chǎng)營(yíng)銷原理、消費(fèi)者行為學(xué)、酒店運(yùn)營(yíng)管理等知識(shí)基礎(chǔ)； 3、精通市場(chǎng)營(yíng)銷理論，包括市場(chǎng)細(xì)分、目標(biāo)市場(chǎng)選擇、市場(chǎng)定位（STP），以及 4P（產(chǎn)品、價(jià)格、渠道、促銷）等營(yíng)銷組合策略； 4、了解酒店行業(yè)的動(dòng)態(tài)和趨勢(shì)； 5、有創(chuàng)新的營(yíng)銷思維，能夠策劃有吸引力的營(yíng)銷活動(dòng)。 6、熟練掌握市場(chǎng)調(diào)研方法，能夠準(zhǔn)確收集市場(chǎng)信息，包括競(jìng)品分析、消費(fèi)者需求調(diào)研等； 7、有萬(wàn)豪背景工作的經(jīng)歷者優(yōu)先；

1、分析短期和長(zhǎng)期預(yù)測(cè)，分析集團(tuán)庫(kù)存和價(jià)格趨勢(shì)，包括入住率、目標(biāo)、產(chǎn)品線和戰(zhàn)略銷售目標(biāo)。 分析和監(jiān)控營(yíng)銷渠道、重點(diǎn)及其他客戶的生產(chǎn)。 2、支持酒店并保持所有主要分銷渠道的價(jià)格平等。 3、根據(jù)需要更新所有分銷渠道，并限制價(jià)格或庫(kù)存。 4、接收所有確定的和初步協(xié)商的團(tuán)體預(yù)訂，并向市場(chǎng)銷售總監(jiān)和總經(jīng)理提供每項(xiàng)預(yù)訂將如何影響入住率、平均房?jī)r(jià)和客房利潤(rùn)的合格分析。 5、探索并提供不同市場(chǎng)組合，在不增加成本的情況下刺激額外收入。 6、每周通過(guò)各類渠道對(duì)競(jìng)爭(zhēng)進(jìn)行監(jiān)控和分析，以確定銷售策略和新興趨勢(shì)。 7、每周召開一次收入管理會(huì)議，對(duì)當(dāng)前120天的預(yù)訂期進(jìn)行評(píng)估，以確定合適的價(jià)格和可用性控制。出了上周的結(jié)果與決策的概要，并引導(dǎo)對(duì)未來(lái)問(wèn)題的討論。 8、負(fù)責(zé)維護(hù)任何有助于收益管理的軟件程序。 9、監(jiān)督和評(píng)估針對(duì)預(yù)訂部、銷售部或會(huì)議服務(wù)的內(nèi)部激勵(lì)計(jì)劃的有效性。然后向市場(chǎng)銷售總監(jiān)及總經(jīng)理提供清晰的回報(bào)分析。 崗位要求： 1.至少兩年以上品牌酒店收益經(jīng)理崗位工作經(jīng)驗(yàn)，國(guó)際聯(lián)號(hào)酒店優(yōu)先考慮。 2.具有良好的同行業(yè)酒店的銷售信息收集及收益分析能力。 3.熟練掌握收益管理原理和實(shí)踐，了解酒店行業(yè)的最新趨勢(shì)。 4.具有一定的英語(yǔ)聽說(shuō)讀寫能力。

1.銷售經(jīng)理負(fù)責(zé)達(dá)到其負(fù)責(zé)細(xì)分市場(chǎng)的客房銷售指標(biāo)。 2.通過(guò)系統(tǒng)和有效的客戶關(guān)系管理，代表酒店與客戶保持持續(xù)接觸來(lái)推廣酒店并實(shí)現(xiàn)銷售業(yè)績(jī)。 3.與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 4.仔細(xì)計(jì)劃與客戶的會(huì)面，對(duì)預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo)。 5.在拜訪客戶過(guò)程中，聯(lián)系酒店特點(diǎn)及優(yōu)勢(shì)運(yùn)用酒店的獨(dú)特賣點(diǎn)。 6.與銷售總監(jiān)和市場(chǎng)銷售總監(jiān)一起，參與規(guī)劃及實(shí)現(xiàn)在明確的細(xì)分市場(chǎng)中的銷售活動(dòng)。 7.協(xié)助計(jì)劃和配合銷售活動(dòng)和時(shí)間。

- 3年以上國(guó)際品牌五星級(jí)酒店同等職位工作經(jīng)驗(yàn) - 具備宴會(huì)及會(huì)議統(tǒng)籌的專業(yè)管理能力 - 能承受較強(qiáng)的工作壓力- 具備推動(dòng)銷售績(jī)效和結(jié)果的才能 - 熟練的英語(yǔ)、中文書寫能力和表達(dá)能力 - At least?3 years same position work experience in international 5-star hotel? - Professional in Events Management - Able to work under pressure- Performance and results driven - Good command of English and Mandarin both in written and spoken

Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn. Kerry Hotel Pudong offers 574?guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The?bon vivant?in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room. When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.? At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities. ? We are currently looking for a Senior Sales Manager to join our Sales Marketing team. Summary: The Senior Sales Manger handles small corporate groups with catering requirements, business FITs. Under the general guidance and supervision of the DOBD-Corporate / Director of Sales in coordination with the Director of Sales & Marketing, implements all sales activities and maximizes business opportunities in his/her specific area of responsibility. Requirement: - At least 3 years same position work experience in international 5-star hotel - College or University degree/diploma or equivalent education required - Has passion and drive for achieving targets. - Has high attention to detail with accuracy. 上海浦東嘉里大酒店是香格里拉酒店集團(tuán)旗下首家嘉里品牌酒店，在此您將體驗(yàn)到別樣的驚喜和生活的無(wú)窮樂(lè)趣。 酒店位于浦東核心腹地， 一應(yīng)俱全的先進(jìn)設(shè)施、獨(dú)特簡(jiǎn)約的設(shè)計(jì)與熱情自然的服務(wù)使其成為現(xiàn)代靈動(dòng)生活的富集之地。設(shè)備精良的健身場(chǎng)所，覆蓋3層6,000平方米 上海浦東嘉里大酒店擁有574間客房及套房，超過(guò)8500平方米的會(huì)議室及宴會(huì)場(chǎng)地。酒店開設(shè)了總面積達(dá)6000平方米的健身俱樂(lè)部，提供豐富的健身及Spa護(hù)理項(xiàng)目，致力于為賓客營(yíng)造一個(gè)工作和生活相均衡的環(huán)境。鐘愛(ài)美食的您可在酒店的三家餐廳盡情探索令人興奮的料理精選。而在圓滿的一天結(jié)束之際，再?zèng)]有比到釀酒坊品嘗一杯釀酒大師手工制作的新鮮啤酒更好的選擇了。 夜幕降臨時(shí)分，無(wú)論您選擇下榻于寬敞的客房和套房，抑或入住毗鄰酒店的浦東嘉里城公寓，豪華舒適的享受從不分白晝與黑夜。 在浦東嘉里大酒店，您會(huì)很快意識(shí)到這里沒(méi)有慣例，一切皆有可能。 工作概述： 高級(jí)銷售經(jīng)理負(fù)責(zé)接洽小范圍團(tuán)隊(duì)與餐飲業(yè)務(wù)，在業(yè)務(wù)發(fā)展總監(jiān)/銷售總監(jiān)與市場(chǎng)銷售部總監(jiān)的指導(dǎo)和監(jiān)督下，在他/她的職責(zé)范圍內(nèi)使所有的銷售活動(dòng)與業(yè)務(wù)機(jī)會(huì)獲得最大的收益。 崗位要求： - 3年以上國(guó)際品牌五星級(jí)酒店同等職位工作經(jīng)驗(yàn)? - 大學(xué)本科或?qū)？茖W(xué)位或?qū)W歷，或相等學(xué)歷 - 為達(dá)成目標(biāo)而充滿激情和動(dòng)力? - 重視問(wèn)題細(xì)節(jié)的精確處理

【崗位職責(zé)】 1、負(fù)責(zé)酒店會(huì)議，展示會(huì)等的推銷等工作； 2、完成會(huì)務(wù)銷售的市場(chǎng)推銷計(jì)劃、和銷售目標(biāo)； 3、參加酒店管理人員會(huì)議、完成上傳下達(dá)工作； 4、建立改善宴會(huì)日記、客戶合同存檔、宴會(huì)訂單和預(yù)報(bào)單的存檔記錄，使之成為有效的工作程序和管理手段 【崗位要求】 1、1、大專以上學(xué)歷，從事相關(guān)工作3年以上或同等職位2年以上經(jīng)驗(yàn)； 2、具有酒店會(huì)務(wù)銷售崗位工作經(jīng)驗(yàn)，能結(jié)合行業(yè)特點(diǎn)開展整體市場(chǎng)營(yíng)銷工作，有一定的客戶積累，團(tuán)隊(duì)合作精神； 3、對(duì)大型會(huì)務(wù)的組織及執(zhí)行有豐富的經(jīng)驗(yàn)； 4、具有較強(qiáng)的管理能力、判斷和決策能力、人際溝通協(xié)調(diào)能力、計(jì)劃與執(zhí)行能力； 5、、熟悉珠三角會(huì)務(wù)客源市場(chǎng)優(yōu)先； 6、有強(qiáng)烈的事業(yè)心，責(zé)任感和勇于開拓的精神

1.資深銷售經(jīng)理負(fù)責(zé)達(dá)到其負(fù)責(zé)細(xì)分市場(chǎng)的客房與餐飲銷售指標(biāo) 2.管理下屬有效地完成每日任務(wù)，并根據(jù)要求及時(shí)更新并記錄銷售結(jié)果。 3.與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 4.代表酒店參與國(guó)內(nèi)國(guó)際的銷售活動(dòng)。 5.仔細(xì)計(jì)劃與客戶的會(huì)面，對(duì)預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo)。 6.按酒店和部門的要求完成酒店市場(chǎng)推廣和銷售任務(wù)。 7.與銷售總監(jiān)和市場(chǎng)銷售總監(jiān)一起，參與規(guī)劃及實(shí)現(xiàn)在明確的細(xì)分市場(chǎng)中的銷售活動(dòng)。

1、負(fù)責(zé)布草房所有工作，包括員工制服管理和布草管理。 2、監(jiān)督各項(xiàng)標(biāo)準(zhǔn)和工作程序的執(zhí)行 。 3、就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。 4、熟知布草房系統(tǒng)最新和最全的信息。 5、負(fù)責(zé)管理接班和交班工作，以確保交接班過(guò)程的有效進(jìn)行 。 6、分發(fā)和收集鑰匙。 7、依據(jù)工作量和高峰期等因素對(duì)工作進(jìn)行分配及變更。 8、進(jìn)行質(zhì)量檢查。 9、就客人和酒店的要求與客房部聯(lián)系。 10、確保員工制服和酒店布草及時(shí)得到清洗和派送。 11、就特別項(xiàng)目進(jìn)行協(xié)調(diào)溝通（如設(shè)備的例行維修和存貨盤點(diǎn)）。

崗位職責(zé) 1、掌握中式點(diǎn)心的制作。 2、負(fù)責(zé)內(nèi)部日常所用原料的領(lǐng)用，協(xié)助制定采購(gòu)計(jì)劃。 3、嚴(yán)格執(zhí)行食品衛(wèi)生法則，把好質(zhì)量關(guān)，搞好本區(qū)域衛(wèi)生，要求工具清潔，擺放整齊。 4、掌握食品成本核算。 5、注意安排各種宴會(huì)技術(shù)力量的合理分配，保證生產(chǎn)流程暢通，合理使用貨源，按季節(jié)定期更換花色品種，不斷改革創(chuàng)新。 6、合理使用原材料，降低成本以便獲得最佳效益。 崗位要求 1、 中技學(xué)歷，有在員工餐廳制作點(diǎn)心經(jīng)驗(yàn) 2、 熟悉餐飲的相關(guān)知識(shí)及禮儀。 3、 熟練面點(diǎn)制作工藝。

協(xié)助前廳經(jīng)理管理前廳部運(yùn)作，包括利潤(rùn)最大化，控制成本和服務(wù)質(zhì)量，確保顧客滿意度，同時(shí)有效的協(xié)調(diào)及領(lǐng)導(dǎo)前臺(tái)和賓客關(guān)系部每日的任務(wù)分配和運(yùn)作。

1、領(lǐng)導(dǎo)并組織高效的宴會(huì)銷售及團(tuán)隊(duì)銷售團(tuán)隊(duì)，包括招聘、培訓(xùn)、發(fā)展和監(jiān)督，并遵循凱賓斯基標(biāo)準(zhǔn)。 Leadingand organizing an effective Group & Event Sales Team including recruitment,training, development and supervision in compliance with the KempinskiStandards. 2、監(jiān)控、監(jiān)督并持續(xù)提升部門/酒店的服務(wù)質(zhì)量，鞏固并提升酒店在活動(dòng)及團(tuán)體領(lǐng)域的市場(chǎng)地位，確保活動(dòng)及團(tuán)體領(lǐng)域的收益，以達(dá)到或超越預(yù)定預(yù)算。 Monitoring,supervising and constantly improving the Service Quality of theDepartment/Hotel Consolidationand advancement of the hotel’s market position in the Event & Group domain Revenuemaximization in Event & Group field to reach or surpass the predeterminedbudget. 3、與各部門進(jìn)行全面溝通，以確保高賓客滿意度。 Comprehensiveover-departmental communication to ensure highest possible guest satisfaction.

崗位職責(zé)： 1.協(xié)助賓客服務(wù)經(jīng)理進(jìn)行賓客服務(wù)部的運(yùn)營(yíng)工作。為所有客人提供優(yōu)質(zhì)的服務(wù)，創(chuàng)造難忘的體驗(yàn)，同時(shí)盡可能地提高客房收入和入住率；高效地管理前廳部門的運(yùn)作；監(jiān)督雅辰榮譽(yù)會(huì)員計(jì)劃的實(shí)施質(zhì)量，確保品牌服務(wù)標(biāo)準(zhǔn)的順利執(zhí)行；確保于其他部門之間的一切必要溝通。 2.協(xié)助賓客服務(wù)經(jīng)理確保賓客服務(wù)部作為一個(gè)獨(dú)立的盈利中心而進(jìn)行有效管理，并通過(guò)評(píng)估反饋和訪客調(diào)查來(lái)處理客人問(wèn)題并監(jiān)控客人的滿意度。 3.根據(jù)“一職多能”的原則，協(xié)助部門負(fù)責(zé)人建立一個(gè)靈活的用人機(jī)制，協(xié)調(diào)有效和高效的薪資管理和資源分配。 4.確保賓客服務(wù)部符合質(zhì)量和內(nèi)部標(biāo)準(zhǔn)。確定流程改進(jìn)和操作規(guī)程。提供反饋和改進(jìn)流程，以改善客戶體驗(yàn)。 5.通過(guò)使用實(shí)施的動(dòng)態(tài)定價(jià)策略進(jìn)行準(zhǔn)確預(yù)約，提高入住率，每日平均房?jī)r(jià)和每間夜平均收入。完成增銷計(jì)劃。 6.協(xié)助賓客服務(wù)部經(jīng)理，編制部門年度運(yùn)營(yíng)預(yù)算：監(jiān)測(cè)每月費(fèi)用，重點(diǎn)是工資，差異，協(xié)助準(zhǔn)備時(shí)間表，訂購(gòu)，庫(kù)存管理以及其他需要的行政職責(zé)。 7.在夜間沒(méi)有任何部門負(fù)責(zé)人的情況下，監(jiān)督各部門確保正常運(yùn)行。 崗位要求： 1. 一年及以上相同崗位任職經(jīng)驗(yàn)；熟悉酒店前廳的經(jīng)營(yíng)管理工作，具有較強(qiáng)的工作責(zé)任感和敬業(yè)精神。 2.?熟知五星級(jí)商務(wù)酒店前廳部整體經(jīng)營(yíng)管理質(zhì)量標(biāo)準(zhǔn)，具備較強(qiáng)的工作責(zé)任感和敬業(yè)精神，抗壓能力強(qiáng)。 3.具有良好的組織協(xié)調(diào)能力、應(yīng)變能力、文字表達(dá)能力和信息管理能力。

【崗位職責(zé)】 1、負(fù)責(zé)落實(shí)和完善物資采購(gòu)管理體系，對(duì)直接下屬的業(yè)務(wù)知識(shí)和業(yè)務(wù)技能培訓(xùn)。 2、負(fù)責(zé)審核各部門的采購(gòu)申請(qǐng)單，與倉(cāng)庫(kù)聯(lián)絡(luò)，確保不出現(xiàn)重復(fù)采購(gòu)。 3、負(fù)責(zé)日常采購(gòu)工作定期與材料會(huì)計(jì)、用貨部門共同進(jìn)行市場(chǎng)調(diào)查，開發(fā)貨源。 4、收集市場(chǎng)信息，做到貨比三家、優(yōu)質(zhì)優(yōu)價(jià)優(yōu)先，發(fā)現(xiàn)新產(chǎn)品，調(diào)整進(jìn)貨價(jià)格，報(bào)上級(jí)批準(zhǔn)后執(zhí)行。 5、負(fù)責(zé)做好采購(gòu)成本費(fèi)用核算，努力為酒店節(jié)約采購(gòu)成本。 6、負(fù)責(zé)日常采購(gòu)合同、協(xié)議的簽署，對(duì)合同的執(zhí)行進(jìn)行管理。 7、負(fù)責(zé)對(duì)供貨商的信譽(yù)進(jìn)行調(diào)研。 【崗位要求】 1、從事酒店物資管理和采購(gòu)工作5年以上，具有豐富的采購(gòu)知識(shí)和經(jīng)驗(yàn)。 2、熟練掌握采購(gòu)程序和酒店內(nèi)部控制程序。 3、擁有各類物資供應(yīng)商，并與他們建立牢固、良好的業(yè)務(wù)關(guān)系。 4、懂基礎(chǔ)英語(yǔ)。

監(jiān)督和檢查分配給客房和公共區(qū)域服務(wù)生的工作，按酒店和公司業(yè)務(wù)目標(biāo)確保符合產(chǎn)品的質(zhì)量標(biāo)準(zhǔn)，為酒店客人提供卓越的服務(wù)。

【崗位職責(zé)】 1、負(fù)責(zé)酒店食品、飲品成本報(bào)告，控制食品、飲品營(yíng)業(yè)成本控制。 2、檢查食品原材料采購(gòu)供貨渠道、收貨程序以及原材料質(zhì)量，掌握市場(chǎng)上原材料價(jià)格信息。 3、督促編制配餐卡，為制定銷售價(jià)格提供依據(jù)。編制餐飲銷售分析旬報(bào)，調(diào)整餐飲價(jià)，及時(shí)提供信息。 4、與各廚房餐廳酒吧溝通，提供成本信息，降低成本。 5、定期與采購(gòu)部、餐飲部共同對(duì)市場(chǎng)價(jià)格進(jìn)行調(diào)查、分析，更有效地控制進(jìn)價(jià)。 6、負(fù)責(zé)編制每月飲食成本報(bào)告。 7、嚴(yán)格各種物品、食品、飲品的購(gòu)入、驗(yàn)收、入庫(kù)出庫(kù)等有關(guān)手續(xù)和標(biāo)準(zhǔn)。 【崗位要求】 1、具有本崗3年以上工作經(jīng)驗(yàn)，在成本核算崗位工作5年以上。 2、具有較強(qiáng)的管理、溝通、協(xié)調(diào)能力和團(tuán)隊(duì)協(xié)作意識(shí)。 3、人品正直誠(chéng)實(shí)，具備良好的職業(yè)道德和素質(zhì)，責(zé)任心強(qiáng)。 4、能對(duì)成本核算指標(biāo)進(jìn)行針對(duì)分析并合理提供合理的建議。 5、通曉財(cái)務(wù)核算流程，能熟練運(yùn)用財(cái)務(wù)軟件及辦公軟件。 6、根據(jù)酒店經(jīng)營(yíng)需要，有效進(jìn)行科學(xué)的成本測(cè)算。 7、對(duì)財(cái)務(wù)各項(xiàng)指標(biāo)具有一定的敏感力。 擁有凱悅品牌酒店的工作背景，優(yōu)先考慮

Here at the The Middle House, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at the The Middle House? The Middle House is an ode to modern-day Shanghai in the middle of historic Dazhongli. Designed by Italian architect Piero Lissoni using a mixture of Chinese materials like porcelain, ceramic, bamboo and lacquered textures, our House combines an impeccable sense of style with an eclectic art collection and a flair for dramatic entrances. Job Overview This role leads the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Director of Guest Experience is all about! Here's the quick lowdown on what you'll do day-to-day: As a Director of Guest Experience, you’ll work to create and implement long term goals and strategies that will cause the hotel to succeed and grow. Leadership ?Ensures that team members have the competence, confidence and support to focus on making each guest interaction a pleasurable experience for both parties. ?Gives clear, concise directions, provides support and supervises team members to ensure that directions are properly executed. ?Establishes a climate of motivation and enthusiasm among your team and contributes to same in the Core Team. ?Leads by example, be intimately involved in meeting, greeting and entertaining guests and ensure your team learns from you. ?Looks for ways to refine and improve provision of service continually with your team. Marketing ?Understands our various sources of business and different expectations and has processes in place to deliver appropriate experiences. ?Be alert to business opportunities as they present themselves and share with other Core Team members. ?Ensures that the database of previous guests is accurately and completely maintained. ?Attends revenue management meetings and ensures that agreed upon strategies are implemented on a daily basis. ?Ensures that all team members are succinctly and accurately able to describe the experiences provided in each of our restaurants and bars. Communications ?Conducts regular brief, concise, well prepared weekly meetings and morning briefings and ensures follow-up. ?Ensures that all Core Team members receive a daily briefing on the preferences of all arriving guests. ?Spends time each day communicating with guests and soliciting direct feedback to be shared at the daily hotel meeting. ?Ensures the Guest Experience Managers daily log is completed accurately and to a high level of detail and ensures that this information is shared at the daily hotel service delivery meeting. ?Prepares for and participates fully in daily Service Delivery meetings and Core Team meetings. Operational ?Ensures that guest statistics and preferences are accurately maintained in system and that guest preferences are always acted upon. ?Creates and implements a process of welcome which is completely seamless. ?Maximises the use of available technology and systems to get results. ?Ensures the facilities, equipment and offices under your supervision are maintained in excellent condition. Technical Competency ?Develops ongoing training programmes with People & Culture which focus on the following areas: Confidence and spontaneity, fluent in English, Shanghai/ China knowledge – history, culture and geography, local attractions, restaurants and night spots, HMS Infor (PMS) knowledge. ?Networks within the company and the industry to keep abreast of developments affecting your field of expertise. ?Analyses guest and business partner feedback to assist in service enhancement. ?Protects the hotel’s financial interest by implementing controls for revenues, expenses, protection of assets whilst ensures guests get value for money and excellent service standards. ?Assists in ensuring that hotel provides accurate and timely monthly reports. Requirements Here's exactly what you need to excel in this role: ?Experience: 2-3 years as a Front Office Manager or similar capacity in luxury hotels in various countries. ?Education: College/ University degree in Hospitality Management or Business Management. ?Skills: Solid understanding of hotel accounting. Understanding of compiling and monitoring business plans. Proven skills as a trainer and developer of people. Demonstrated leadership ability. Demonstrate abilities as a strategic thinker. Good interpersonal skills. Sound analytical skills. Experience using hotel computer software Fidelio experience. Excellent computer skills in particular Microsoft Excel/ Word/ PowerPoint. Good command of English. ?Personality: Entrepreneurial/ business attitude. ?Extra Awesome: Experience with HMS Infor PMS We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. 1.Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. 2.Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. 3.Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: ?We offer four meals a day at our staff canteen! ?Enjoy complimentary room nights at all of our hotels, who doesn't love to travel? ?Enjoy a fun day in a year, which is your day to take care of yourself and stay healthy and happy! ?Speak up and act on your ideas. Dare to think differently! ?The hotel is conveniently located near a metro station and public transportation!

Responsible for the assisting in the management of all aspects of the Restaurant’s functions, in accordance with restaurants’ standards. Directs implements and maintains a service and management philosophy which serves as a guide to respective staff. 特色餐廳餐廳副經(jīng)理是對(duì)餐廳的各方面都要負(fù)責(zé)的管理者，根據(jù)酒店的標(biāo)準(zhǔn)，餐廳經(jīng)理要懂得運(yùn)用服務(wù)和管理哲學(xué)去指揮和領(lǐng)導(dǎo)員工。

須有國(guó)際品牌同等職位2年以上及本地工作經(jīng)驗(yàn)： 1、建立并完善酒店人力資源管理體系，制定和完善人力資源管理制度； 2、向酒店決策層提供人力資源、組織機(jī)構(gòu)等方面的建議；提高酒店內(nèi)部綜合管理水平和對(duì)外服務(wù)水平，有效控制人力資源成本； 3、處理酒店發(fā)展過(guò)程中的重大人力資源問(wèn)題，指導(dǎo)運(yùn)營(yíng)部門合理人才配置及選、育、留、用。 4、負(fù)責(zé)酒店的企業(yè)文化建設(shè)，指導(dǎo)員工職業(yè)生涯規(guī)劃。

【崗位職責(zé)】 1.督導(dǎo)廚房所有員工的工作，控制食品級(jí)人力成本，增加營(yíng)收。 2.負(fù)責(zé)確保餐飲所有出品的準(zhǔn)備、烹飪、裝飾，并確保達(dá)到質(zhì)量標(biāo)準(zhǔn)。 3.了解賓客需求，與餐飲部經(jīng)理一起籌劃和設(shè)計(jì)新菜單，及時(shí)開發(fā)符合當(dāng)時(shí)和當(dāng)?shù)匦枨蟮牟惋嫯a(chǎn)品。 4.充分理解并嚴(yán)格遵守酒店的規(guī)章制度，例如消防，衛(wèi)生檢疫，設(shè)備設(shè)施操作及食品健康安全等。 5.監(jiān)督及檢查所有供應(yīng)食品的質(zhì)量與數(shù)量。 6.完成日常廚房設(shè)施設(shè)備的檢查，做好維護(hù)工作。 7.保證每日售貨柜臺(tái)上，完善更新早餐、中晚餐零點(diǎn)及自助餐。 8.確保所有直接面對(duì)客人的員工對(duì)于食品以及其制作工藝有充分的認(rèn)識(shí)。 【崗位要求】 1.大專及以上學(xué)歷,在5星級(jí)酒店同崗位工作經(jīng)驗(yàn)有5年以上。 2.擅長(zhǎng)中餐的管理與烹飪。 3.熟練掌握廚房運(yùn)作管理及成本控制方法，熟悉廚房各項(xiàng)設(shè)備的性能、使用及保養(yǎng)方法。 4.懂得成本核算，食物原料及食品營(yíng)養(yǎng)知識(shí)。 5.善于溝通交流，對(duì)工作有飽滿的工作熱情，身體健康，精力充沛。

§ Assists in the recruitment and selection of all Food and Beverage employees. Ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their employees. §.Ensures that each Head of Department plans and implements effective training programmes for their employees in coordination with the Training Manager and their Departmental Trainers. §?Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. §? Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations. §? Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. §? Conducts annual Performance Development Discussions with Heads of Department and to support them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their employees. §? Ensures that all employees are up to date with the availability of seasonal and new products on the market. §? Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. - 7年以上相關(guān)工作經(jīng)驗(yàn) - 尊重客人需求，認(rèn)真對(duì)待客人的提問(wèn)或投訴，熱衷于滿足客人期望，時(shí)刻提供專業(yè)和高水平的服務(wù)質(zhì)量 - 工作自覺(jué)主動(dòng)、負(fù)責(zé)任 - 性格開朗，能從容應(yīng)對(duì)壓力 - 具有良好的團(tuán)隊(duì)合作精神，全力支持并協(xié)助他人工作 - 出色的溝通及表達(dá)能力 - 愿意接受輪班工作 - 英語(yǔ)熟練 - At least 7 year similar working experience - Respects guest needs; takes great interest in satisfying them by taking their interests and complaints seriously; consistently delivers professional services with high quality work standards - Acts on own initiative and takes responsibility for own work - Have a bright and cheerful disposition，can contend with pressure - Has team spirit, willing to provide assistance and helpful - Has good communication & interpersonal skills - Accepts to take shift work - Proficiency in English

1. 確保餐廳的順利運(yùn)作，并超越客人的期望。 2. 根據(jù)標(biāo)準(zhǔn)與程序執(zhí)行餐廳日常操作。 3. 作為餐廳經(jīng)理不斷提高、完善管理技能，以實(shí)現(xiàn)本部門在客人滿意率、利潤(rùn)收入指標(biāo)、提高員工士氣等方面目標(biāo)。 4. 部門負(fù)責(zé)人交辦的其他任務(wù)。

1. 有效管理餐廳的日常工作，確保每日工作正常進(jìn)行 2.?與廚師和餐飲經(jīng)理交流意見和客人的建議從而反應(yīng)當(dāng)前客人的情況 3.?在餐廳制定和執(zhí)行餐飲產(chǎn)品促銷活動(dòng)日歷 4.?善于預(yù)測(cè)市場(chǎng)的變化情況，并在必要時(shí)審評(píng)運(yùn)營(yíng)工作 5.?管理顧客數(shù)據(jù)庫(kù)并有效的加以使用 6.?對(duì)競(jìng)爭(zhēng)對(duì)手進(jìn)行分析 7.?和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門預(yù)算 8.?執(zhí)行上級(jí)領(lǐng)導(dǎo)交辦的其它任務(wù)等