GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

崗位職責： 1.按照餐飲標準和服務標準做好開餐前的準備工作； 2.掌握正確的結(jié)賬、掛賬流程，做到準確、周到、無誤； 3.負責本崗位衛(wèi)生工作，保證餐廳干凈、整潔； 4.遵守各項制度，服從分配管理，按時完成上級指派的任務。 任職要求： 1、具有相關餐飲服務吧臺、調(diào)酒工作經(jīng)驗； 2、男女不限，160、170及以上，形象氣質(zhì)良好； 3、能接受休息日不固定在周末和法定節(jié)假日； 4、能接受不提供住宿。 五險+包吃

【崗位職責】 檢查每日活動訂單和工作日志對所有活動和臨時更改做到了如指掌。 帶領并指導團隊成員對庫存物品和各種設備設施進行管理級盤點。 帶領并指導團隊成員擺臺。 配合宴會經(jīng)理及副經(jīng)理協(xié)調(diào)宴會活動。 檢查員工到崗情況。 幫助員工不斷提高和發(fā)展。 問候客人，并和客人從頭至尾溝通活動細節(jié)，且適時提出合理化建議。 向工程部遞交工程維修單。 工作結(jié)束后檢查宴會所有區(qū)域，確保廳房和各種設備設施的正確擺放并干凈整 潔。 告知所有團隊成員有關活動細節(jié)。督促工作并按高標準執(zhí)行 負責培訓及督促所有員工參加培訓活動。 能為各種活動做好臺型圖及設備方面的準備。 在活動開始前為宴會成員分配工作。 能夠高效完成所有正當活動需求。 能夠勝任所有班次及經(jīng)理安排的工作。 能夠處理和準備臨時工申請。 負責接管在副經(jīng)理或領班不在時的所有工作。 全面掌握各種類型活動的擺臺方法。 填寫工作日志給經(jīng)理審批。記錄合理化建議以備改進。 【崗位要求】 有上進心。 可以流利的用英語溝通。 可以獨立的完成工作。 最少1年的宴會主管工作經(jīng)驗。 具有中西餐宴會服務知識。 【用工方式】 第三方外包用工。

【崗位職責】 1、營運 按照經(jīng)理的檢查表來開始和結(jié)束一天的營運。 與客人進行積極的互動，來尋求反饋。 在餐廳中，培訓、維持和執(zhí)行所有的服務標準。 執(zhí)行規(guī)范的酒吧指南，并進行展示，以確保給客人提供的飲料具有一貫的品質(zhì)。 在班次上正確執(zhí)行收入和賬單控制程序。 處理日常員工的協(xié)作關系（例如時間調(diào)整）。 為所有的員工和客人，建立一個安全及衛(wèi)生的工作環(huán)境。 為餐廳營運提供盡可能的幫助（例如工作時間表，樓層安排，預定）。 找到解決如電話服務，最后一分鐘的預定，或其他每天可能發(fā)生的問題的方法。 主持餐廳每天的試菜和菜單培訓課程。 確保在餐廳營運時，協(xié)助服務員或領位，在各自的崗位上使客人滿意。 確保服務的食品和飲料有質(zhì)量保證。 確保完成每天基本的工作。 保持員工制服的標準。 通過使用工作指令和檢查，管理一個有效的工程維護及保養(yǎng)程序。 理解和教導授權(quán)原則，以確保客人的滿意度。 運用崗位的輪換制，來確保工作安排的合理性。 熟悉所有客人的獎勵計劃和關于他們賬目的正確結(jié)算程序。 以身作則來激勵我們的員工取得成功。 2、人力資源 通過使用記錄，菜單以及適當?shù)膮⒖际謨詫π录尤氲膯T工實施有效率的培訓課程。 通過所有可能的培訓和授權(quán)來激勵員工解決問題的熱情。 和員工建立有效的溝通，以爭取他們的信任和尊重。 根據(jù)公平對待的政策，建立公平和一致的輔導及紀律處罰程序。 3、 行政管理 直接或通過日志本與下一班次的主管或經(jīng)理進行溝通。 確定并推薦獎勵項目，新的主意和方法。 積極推動部門與部門之間的關系。 【崗位要求】 必須有1年以上的餐廳管理經(jīng)驗 有較好的服務精神和溝通技巧 精通英語和中文 至少大專畢業(yè) 【用工方式】 第三方外包用工。

【崗位職責】 1、為整個的餐飲廚房運作和集團管理酒店食品安全管理體系 2、出席必要的會議并且按照行廚師長的指示進行培訓。 3、負責餐飲部每天的審計和行動方案和報告 4、負責培訓廚房和餐飲的所有員工關于食品安全與衛(wèi)生的知識 5、與內(nèi)外客人和團隊成員保持良好的溝通 6、按照標準檢查和維持垃圾房的衛(wèi)生 7、審閱垃圾分類方法 8、與客人、供應商、政府、競爭者和其他團員保持聯(lián)系 9、安排，實施&跟蹤有關酒店食品安全管理體系的會議 10、出席指定的會議，處理重要的各種外部團體的來話者和來訪者 11、必須有高水平的人際交往能力去駕馭敏感自信的局面 12、能與所有層次的公共和個人團體聯(lián)系溝通 13、你將在特定團隊的幫助下繼續(xù)提高酒店食品安全管理體系并且關注危害分析和關鍵環(huán)節(jié)控制點的鑒定合格程度 14、與廚師長溝通，廚師在酒店食品安全管理體系的各個方面，確保適當?shù)暮献鳌?15、落實行政辦公室分派的各項工作任務。 16、深入各部門，檢查工作情況，發(fā)現(xiàn)問題及時督辦。 【崗位要求】 1、 持有行業(yè)衛(wèi)生資格證書或者職業(yè)安全證書者優(yōu)先 2、 在勞動衛(wèi)生領域工作最少1年 3、 能夠聽說、書寫漢語和英語 4、 數(shù)學上的技能：基礎的數(shù)學知識 5、 精通很多電腦程序，比如，微軟辦公軟件，文檔和表格 6、良好個人品質(zhì)和職業(yè)道德，嚴格遵守有關法律、法規(guī)和規(guī)章。 7、良好的溝通技巧，較強的語言表達能力和靈活的處事能力。 【用工方式】 第三方外包用工。

Duties & Responsibilities： 職責義務： ? Restaurant/Bar Sales & Customer Relationship. 維系餐飲及宴會部與顧客之間的關系。 Solicit new and existing guests in RB&E to meet/exceed revenue goals. This will consist of telephone solicitation, outside sales calls, site inspections, private room and table visits, written communication and file maintenance. 尋求新的和現(xiàn)有的來賓，以滿足/超過收入目標。這包括銷售電話、現(xiàn)場拜訪、書面通信和文件維護。 Permanently extending guest preferences and database. 保持更新客人喜好和數(shù)據(jù)。 Actively offering the hotel F&B facilities and building/maintaining guest relationship. 積極提供酒店餐飲設施和建立/維護客人關系。 Actively creating customer loyalty by personal conversations, written correspondence, phone calls. 通過個人對話、書信、電話等方式，積極創(chuàng)造客戶忠誠度。 Prepare annual marketing plan with members of the department, as a base of annual marketing plan of RB&E Dept. 與部門成員一起制定年度營銷計劃，作為年度銷售計劃的基礎。 Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge. 不斷評估當?shù)亍液蛧H市場趨勢、供應商和其他酒店/餐廳運營，以確保酒店的運營保持競爭力和切割邊緣。 Continuously seek Marketing and Public Relations opportunities to increase awareness and ultimately business. 不斷尋求市場和公共關系的機會，以提高意識，完成業(yè)務。 Ensure that minimum brand standards have been implemented. 確保酒店品牌標準被切實落實執(zhí)行。 Embrace all the standard of Niccolo Hotels Global expectations. 遵循執(zhí)行全球尼依格羅酒店期望值。 Works closely with other colleagues in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 以支持和靈活的態(tài)度與其他員工緊密合作，著眼于整個酒店的成功和酒店賓客的滿意度。 Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. 以支持和靈活的態(tài)度和“團隊協(xié)作”的精神與其他部門合作。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. 對于客戶調(diào)查結(jié)果做出回應并落實相應的改善措施。 Fully conversant with all aspects of the Micros Computer System. 完全了解Micros 電腦系統(tǒng)的各方面。 Familiars and have good knowledge of the Outlet’s Menu and Wine List. 熟悉并對餐廳菜單和酒單有相當?shù)牧私狻?Up-sells wine to increase the revenue. 促銷飲品以提高營業(yè)收入。 Reports any difficulties or problem to Director for solution or follow up actions. 向總監(jiān)報告所有困難及問題，以便解決和跟進。 Work closely with chefs and restaurant managers on any food and beverage promotions 在餐飲活動上與廚師和餐廳經(jīng)理緊密合作 Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics. 支持、證明并加強尼依格羅酒店價值觀和文化的特點。 Qualification： 任職資格： ? At least 1 years working experience on the same position in RB&E. 至少1年酒店餐飲工作經(jīng)驗在同等職位。 Mature, independent, tactful with good interpersonal & communication Skills. 性格成熟、工作獨立、機智靈敏，人際交流與溝通技能出色。

崗位職責： 1.按照餐飲標準和服務標準做好開餐前的準備工作； 2.掌握正確的結(jié)賬、掛賬流程，做到準確、周到、無誤； 3.負責本崗位衛(wèi)生工作，保證餐廳干凈、整潔； 4.遵守各項制度，服從分配管理，按時完成上級指派的任務。 任職要求： 1、具有相關餐飲服務吧臺工作經(jīng)驗優(yōu)先； 2、男女不限，160、170及以上，形象氣質(zhì)良好； 3、能接受休息日不固定在周末和法定節(jié)假日； 4、能接受不提供住宿。 實習生3500，包吃，月休8天，可提供實習證明和轉(zhuǎn)正機會

崗位職責 1.按照經(jīng)理的檢查表來開始和結(jié)束一天的營運。 2.與客人進行積極的互動，來尋求反饋。 3.在餐廳中，培訓、維持和執(zhí)行的服務標準。 4.在班次上正確執(zhí)行收入和賬單控制程序。 5.處理日常員工的協(xié)作關系（例如時間調(diào)整）。為所有的員工和客人，建立一個安全及衛(wèi)生的工作環(huán)境。 6.為餐廳營運提供盡可能的幫助（例如工作時間表，預定）。 7.找到解決如電話服務，最后一分鐘的預定，或其他每天可能發(fā)生的問題的方法。 8.確保在餐廳營運時，協(xié)助服務員或領位，在各自的崗位上使客人滿意。 9.確保服務的食品和飲料有質(zhì)量保證。 10.確保完成每天基本的工作。 11.保持員工制服的標準。 12.通過使用工作指令和檢查，管理一個有效的工程維護及保養(yǎng)程序。 13.理解和教導授權(quán)原則，以確保客人的滿意度。 14.運用崗位的輪換制，來確保工作安排的合理性。 15.熟悉所有客人的獎勵計劃和關于他們賬目的正確結(jié)算程序。 16.以身作則來激勵我們的員工取得成功。 17.通過所有可能的培訓和授權(quán)來激勵員工解決問題的熱情。 18.和員工建立有效的溝通，以爭取他們的信任和尊重。 19.根據(jù)公平對待的政策，建立公平和一致的輔導及紀律處罰程序。 20.直接或通過日志本與下一班次的主管或經(jīng)理進行溝通。 21.積極推動部門與部門之間的關系。 崗位要求 1、必須有2年以上的餐廳服務經(jīng)驗 2、有較好的服務精神和溝通技巧 3、基本的英語交流

1.負責餐飲服務員的形儀容儀表，與顧客直接接觸的服務員應保持干練的形象：干凈得體的制服、干凈光亮的鞋子、頭發(fā)符合標準和指甲修理整齊，安排盤子和餐車。 2.保持和控制所有食品和酒水的庫存量。 3.了解所有客人和公司的結(jié)帳程序，確保帳單記數(shù)精確無誤。 4.了解萬豪的所有關于顧客的計劃、打折等，確保賬單正確。 5.核對每天的特殊活動的訂單，并確認所有訂單是否準時被執(zhí)行。 6.維持餐飲服務的高標準： 7.處理客人投訴，讓經(jīng)理和服務人員了解顧客不滿的程度。 8.遵守收銀程序，包括對所有人員的培訓，正確操作入帳、銀行掛帳、取消項目和記錄卡。? 10.如有需要，接聽電話，具體操作定單以提高服務速度。 11.依照服務操作規(guī)程和程序推銷。 12.負責安排員工每天雜務工作、衛(wèi)生工作和大清潔的安排。 13.下班前檢查所有工作場地是否打掃干凈。 14.要成為員工的榜樣、深入到員工之中去引導員工取得成功。

我們的具體職責是？ 作為餐飲VIP接待，你將應以最高標準完成以下任務： · 在整個工作工程中，始終保持高度的客戶服務意識。 · 保持積極的工作態(tài)度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。 ·? 能夠提出對酒店的運作及環(huán)境有益的意見或建議。 ·? 能夠積極的向客人及供應商推薦酒店的服務及設施。 ·? 在工作過程中能夠做好本職工作，保證自己及其他人的安全。 ·? 熟悉掌握菜單及飲料單上的內(nèi)容，并可以詳細的給客人做出解釋。 · 了解健康食品的要求，并可以給出適當?shù)慕ㄗh。 · 了解其他餐廳的菜肴，以便向客人推薦。 · 熟悉所有餐廳及酒店其他部門的營業(yè)時間。 · 可以向客人推薦其它具有吸引力的餐廳或場所。 ·? 微笑服務，協(xié)助顧客就座、掛外套及背包等，并做自我介紹。 ·? 保證客人都被引領入座并詢問他們喜歡吸煙區(qū)或非吸煙區(qū)。 ·? 滿足客人的各項要求，如不能立即回答客人的問題請與經(jīng)理聯(lián)系。 ·? 確保所有服務都符合標準。 ·? 為提高員工的工作技能及自信心，在每個班次的工作之后總結(jié)他們的工作表現(xiàn)。 · 通過體現(xiàn)自身的專業(yè)素質(zhì)，為餐廳的其他員工樹立良好榜樣。 · 如有必要，該部門有權(quán)更改或補充該職位描述。 完成任何其他合理的職責和被指派的職責。 我們尋找什么樣的人才? · 具有積極合作的精神。以熱心的態(tài)度對待所有的工作， 并樂于利用一切機會學習技能以便于改進自己的工作的技巧。 · 具有極強的應變能力。靈活反應并以積極的態(tài)面對需求更改的事情，包括任何工作要求的改變的。 · 具有較強的團隊精神，通過合作及對同事工作的支持達到團隊的共同目標。 · 領導技能及培訓技巧。 · 外向性格、可以長時間的工作。 ?·??女生身高163cm及以上，男士175cm及以上，形象氣質(zhì)佳,實習生或正式員工均可

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

職位描述: 1. 用英語為賓客提供優(yōu)質(zhì)的酒水服務。 2. 出品酒水并進行收費酒水的銷售。 3. 吧臺的日常和月盤點，填寫銷售盤點表。 4. 吧臺日常酒水的申領，補充和保管。 5. 吧臺設備、用品的保養(yǎng)使其正常運轉(zhuǎn)。 6.協(xié)助副經(jīng)理進行部分管理 任職條件: 1.能使用英語進行日常溝通。 2.兩年以上酒水出品經(jīng)驗，一定的管理經(jīng)驗 3.良好的酒水知識，熱愛本職工作，有責任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國際自助餐廳 3. 吧臺飲料暢飲 4. 度假村內(nèi)所有娛樂活動及場地設施免費使用 5. 機場接送服務 6. 工作滿一年往返度假村和住址機票 7. 完善的工作意外傷害保險及社會保險 8. 國際化G.O團隊 9. 擁有登臺演出的機會 10. 每年輪換海外及大中華區(qū)度假村工作機會 11. Club Med海外度假村免費房間 12. 快速晉升通道

1.大專及以上學歷；至少熟練掌握一門外語。 2.5年以上5星級酒店同等工作經(jīng)驗；精通中餐廳業(yè)務知識，熟練掌握本部門的技能技巧。 3.具有較強的社會活動能力、組織領導工作能力和實際工作能力。 4.具有食品原材料加工、中餐成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標準，控制產(chǎn)品質(zhì)量和成本消耗。 5.中餐食品原料學、烹調(diào)學、食品營養(yǎng)衛(wèi)生和西餐管理等方面的專業(yè)知識。

崗位職位 1.實施工作標準和服務程序，督促員工嚴格履行其崗位職責； 2.根據(jù)營業(yè)情況，對服務員進行工作任務分配，確保提供優(yōu)質(zhì)服務； 3.與賓客和廚房保持良好的工作關系，及時向經(jīng)理和廚師長反饋賓客對食品，服務方面的信息，不斷提高餐飲產(chǎn)品和服務的質(zhì)量； 4.了解客情，親自為重要賓客服務； 5.處理餐廳里發(fā)生的問題和賓客的意見，并及時向經(jīng)理匯報； 6.定期檢查，清點餐廳的設備、餐具、布草等物品，將結(jié)果匯報給經(jīng)理； 崗位要求 1.必須有1年以上的餐廳管理經(jīng)驗 2.有較好的服務精神和溝通技巧

崗位要求 1.全面的餐飲服務經(jīng)驗。 2.至少1年的餐飲運營經(jīng)驗。 3.良好的運營和管理技能。 4.對中餐各項服務流程熟悉，可以指導員工培訓。 5.團隊有良好的溝通才能，監(jiān)督和刺激員工的積極性。

Duties & Responsibilities： 職責義務： ? Ensure the delivery of brand promise and provide exceptional guest service at all times. 確保提供與品牌相匹配的高品質(zhì)服務。 Manage costs proactively based on key performance indicators, work with the respective Heads of department as appropriate. 主動管理基于關鍵績效指標的成本。 Evaluate local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge. 評估市場發(fā)展趨勢，以確保酒店的業(yè)務保持競爭優(yōu)勢和領先地位。 Ensure consistent check and supervision on food and beverage items during operation, making feedback as appropriate. 確保檢查和監(jiān)督庫存的一致性。 Maximize the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. 通過適當?shù)呐嘤柡椭笇岣邌T工工作能力。 Completed other duties as assigned. 完成指定的其他工作。 Qualification： 任職資格： ? At least 2 years working experience on the same position in F&B. 至少兩年同崗位工作經(jīng)驗。 Good command of communication and coordination. 良好的人際關系和溝通技巧。 Fluent English communication skills. 流利英語溝通技巧。 Flexibility and commitment to continuous learning. 能夠靈活處事，致力于不斷學習。 Be honesty and strong service sense. 為人坦誠正直，較強服務技巧。

SERVICE AND ORGANIZATION ? Guarantee the application of standards and ensure an optimal customer experience ? Apply and enforce the restaurant manager's organization ? Ensure the distribution, use and return of laundry ? Allocate consumables and PMH products ? Alert the restaurant manager about the need for laundry, consumables and PMH ? Check the setting up of tables before/during and after the services ? Control the dressing and decoration of buffets to enhance the value of kitchen services ? Be present during the service and welcome GMs to restaurants ? Supervise the restaurant team during the various stages of the service ? Control the quality, speed, service and clearing of tables during service ? Ensure the promotion of wines on the menu ? Control the execution of the task schedule ? Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS ? Check the application of H.A.C.C.P method and the health and safety rules ? Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams ? Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials ? Transmit to technical services malfunctions and damage observed in restaurants ? Respect and control the application of personal hygiene and clothing rules ? Apply procedures for closing the activity ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers We hope you are ... ? An explorer, available and ready to live in a Club Med resort ? An experienced professional with qualifications ? Enthusiastic about dining services and team management ? A charismatic leader who manages a team of 10 to 30 people ? A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams ? A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) ? An outstanding coach who supervises, unites and develops your teams ? A good salesperson who stimulates additional sales ? A sharp manager who can juggle between orders and stocks ? A caretaker who makes certain of application and respect of health and safety standards

【崗位職責】 1、負責餐飲部行政管理工作,制定并實施餐飲經(jīng)營的所有計劃。 2、負責實現(xiàn)部門的營業(yè)收入指標和利潤指標。 3、與行政總廚一起籌劃和設計菜單，開發(fā)當?shù)匦枨蟮牟惋嫯a(chǎn)品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學和服務心理學。 5、協(xié)調(diào)與其他部門的工作關系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 【崗位要求】 1、大專以上文化程度；5年以上同崗位工作經(jīng)驗。 2、精通本部門的業(yè)務知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產(chǎn)、餐廳服務全過程，善于安排各個環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標準，控制產(chǎn)品質(zhì)量和成本消耗。 5、具有社會活動能力、組織領導工作能力和實際工作能力；善于調(diào)動餐飲 部各級管理人員的積極性。

SERVICE AND ORGANIZATION ? Ensure compliance with the customer contract for its service by applying standards for all his services ? Be the guarantor of a joyful environment within his perimeter.  ? Support the creation of innovative and diversified events ? Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department. ? Inform your manager of information from the field, dysfunctions observed in your department ? Propose appropriate solutions. ? Customize customer service without incurring additional costs or changes in the standards defined by the Services Department. ? Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs. ? Adapt the organization according to infrastructures, ? Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary ? Organize and distribute work for the restaurant team. ? To be a force of proposal on the evolution of high-end service in his service. QUALITY / HEALTH AND SAFETY: ? Establish, apply and monitor the application of health and safety standards in his department. ? Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager) ? Ensure the maintenance and preservation of premises and equipment ? Participate in the Health and Safety Unit. ? Ensure good waste management in the service (sorting, collection…) ? Ensure good management of dangerous products in the service (storage, protection equipment…) ? Limit electricity and water consumption  ECONOMIC RESULTS: ? Guarantee the operation of your service within a given framework (budget, performance, staff)  ? Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards. ? Submit monthly economic results to your manager. MANAGEMENT ? Demonstrate leadership ? Adopt a coaching posture in your management ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up ? Be exemplary through his visibility among teams and customers We hope: You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.  You are responsible for the quality and relationships of your team with GMs. Your KPI -Client:Quality of reception and service -Business:Respect for equipment and heritage. Orders management And development of sales -People:Absenteeism rates, Turn over and team development

1）精通ADD餐廳、大堂吧及宴會廳的運營管理工作，具備豐富的實操經(jīng)驗與系統(tǒng)的運營策略規(guī)劃能力； 2）依據(jù)酒店餐飲部整體運營狀況，統(tǒng)籌協(xié)調(diào)部門內(nèi)人員配置與工作銜接，保障餐飲板塊有序運轉(zhuǎn)，同時全面把控各餐飲區(qū)域的對客服務品質(zhì)，確保服務標準落地； 3）全權(quán)處理各餐廳客訴及現(xiàn)場問題；針對非在崗期間發(fā)生的客訴與突發(fā)情況，需對各部門每日工作日志進行細致核查，追溯處理過程與結(jié)果； 4）負責確保餐飲部各區(qū)域環(huán)境整潔、布局合理、設施設備處于良好運行狀態(tài)；督導檢查餐臺布置、備餐工作、服務區(qū)域規(guī)范及客房送餐服務等各環(huán)節(jié)的標準化執(zhí)行； 5）主導員工服務標準培訓工作，確保服務流程規(guī)范化；對于經(jīng)審批生效的酒店運營規(guī)章，監(jiān)督員工嚴格執(zhí)行，保障合規(guī)性； 6）根據(jù)庫存實時數(shù)據(jù)，審核各部門物資請購申請，確保食品、飲品等庫存充足且合理；對必要的采購申請行使審批權(quán)，保障運營物資供應； 7）當餐廳需推出新品時，協(xié)同餐飲總監(jiān)及西餐廳廚師長，共同策劃并擬定特色菜單，確保菜品符合市場需求與品牌定位； 8）監(jiān)督餐飲部各類器械、用具、餐具及廚房設備的規(guī)范使用與維護；全面保障餐飲區(qū)域整體清潔衛(wèi)生，嚴格符合食品衛(wèi)生安全管理規(guī)定及相關標準； 9）與銷售部緊密聯(lián)動，協(xié)同策劃并執(zhí)行餐廳促銷活動及各類專項活動，提升營收與品牌影響力； 10）負責餐飲服務部人員招聘工作，嚴格遵循酒店招聘指導原則，依據(jù)崗位任職要求篩選適配人才，保障團隊專業(yè)素養(yǎng)； 11）履行餐飲部經(jīng)理的各項固有職責，并執(zhí)行后續(xù)新增的相關崗位職責。 1) Proficient in the operation and management of ADD restaurant, lobby bar and banquet hall, with rich practical experience and systematic operational strategy planning capabilities; 2) Based on the overall operation status of the hotel's catering department, coordinate the personnel allocation and work coordination within the department to ensure the orderly operation of the catering section, and comprehensively control the guest service quality in each catering area to ensure the implementation of service standards; 3) Fully handle customer complaints and on-site issues of each restaurant; for customer complaints and emergencies that occur during off-duty periods, need to carefully check the daily work logs of each department, trace the handling process and results; 4) Responsible for ensuring the cleanliness, reasonable layout, and good operation status of each area of the catering department; supervise and inspect the standard implementation of various links such as table arrangement, pre-preparation work, service area norms, and room delivery services; 5) Lead the service standard training work of the catering department to ensure the standardization of service processes; for the hotel operation regulations that have been approved and effective, supervise employees to strictly implement, ensuring compliance; 6) Based on real-time inventory data, review the material purchase requests of each department to ensure sufficient and reasonable inventory of food, beverages, etc.; exercise approval authority for necessary purchase requests to ensure the supply of operational materials; 7) When a new product needs to be launched in the restaurant, collaborate with the F&B Director and the Head Chef of Western Cuisine to jointly plan and formulate a characteristic menu, ensuring that the dishes meet market demand and brand positioning; 8) Supervise the standardized use and maintenance of various equipment, utensils, tableware, and kitchen equipment in the catering department; comprehensively ensure the overall cleanliness and hygiene of the catering area, strictly in accordance with food hygiene safety management regulations and relevant standards; 9) Work closely with the Sales department, collaborate to plan and execute restaurant promotion activities and various special events, to increase revenue and brand influence; 10) Be responsible for the recruitment of personnel in the catering service department, strictly follow the hotel's recruitment guidelines, screen suitable talents based on job requirements, and ensure the professional quality of the team; 11) Fulfill the inherent duties of the catering department manager, and implement the newly added related job responsibilities.

To assist the RestaurantManager in the day to day operations of the restaurant in such a manner as tomaximize revenues and minimize costs with particular attention to completeguest satisfaction, associate welfare, and profit margins. 協(xié)助經(jīng)理負責餐廳每天的運營，努力降低成本、提高收入、特別是要使顧客滿意、員工滿意。 1.??????????? Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities. 通過回顧歷史記錄和預測的方法協(xié)助準備部門年度預算，有助于發(fā)展部門收入的預算目標。?????????? 2.??????????? Assist in accurately forecasting business demands to ensure efficient staffing & food production. 協(xié)助精確預測商業(yè)需求確保員工安排及食品制作。 3.??????????? Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s. 確保了解并執(zhí)行萬豪的SOP和酒店的LSOP原則。 4.??????????? Enforce operational Standards that are periodically reviewed & updated. 確保運營標準的周期性回顧與更新。 5.??????????? Be responsible for maintaining outlet safety and sanitation standards at all times. 始終確保部門的安全和衛(wèi)生標準。 6.??????????? Enforce Marriott’s 43-point sanitation checklist by having all outlets inspected on a monthly basis. 執(zhí)行萬豪的43條衛(wèi)生標準，每月對部門進行檢查。 7.??????????? Be responsible for asset management of all outlet property and facilities. 負責本部門的所有固定資產(chǎn)和流動資產(chǎn)。 8.??????????? Conduct a preventative maintenance inspection on a weekly basis. 做好每月預防性的維修檢查。 9.??????????? Enforce Marriott’s Principles of Hospitality at all times. 始終貫徹萬豪熱情好客的原則。 10.???????? Above all, to lead by example through a “hands on” approach to motivate our associates to excel. 要成為員工的榜樣、深入到員工之中去引導員工取得成功。

1、負責食物酒水的點單；為客人服務酒精/非酒精飲料和食物，據(jù)餐廳的特殊情況直接服務和指揮紳士淑女 服務客人，檢查賬單，協(xié)助餐廳區(qū)域的維修和設備保養(yǎng); 2、熟悉掌握預定系統(tǒng)的使用，掌握萬豪旅享家計劃; 3、指揮和協(xié)助咨客在客人到達的時候問候客人并將客人帶到座位上，確保為客人提供做好的服務; 4、預見客人的需求，了解客人的反饋和意見并及時與紳士淑女進行溝通，確保客人的滿意; 5、積極完成經(jīng)理布置的所有任務。 任職資格: 1、大專及以上學歷優(yōu)先; 2、熟練使用各種辦公軟件; 3、普通話及英語熟練; 4、兩年相關工作經(jīng)驗；有奢華酒店工作經(jīng)驗者優(yōu)先; 5、兩年管理經(jīng)驗。

1. 協(xié)助領班的管理人員為客人的食物酒水點單； 2. 為客人服務酒精/非酒精飲料和食物,根據(jù)餐廳的特殊情況直接服務客人，檢查賬單，協(xié)助餐廳區(qū)域的維修和設備保養(yǎng)； 3.?在經(jīng)理的指引下提高營業(yè)點的客人滿意度。 任職資格： 1. 良好的溝通能力和服務意識； 2. 接受優(yōu)秀實習生。

1、負責食物酒水的點單；為客人服務酒精/非酒精飲料和食物。根據(jù)餐廳的特殊情況直接服務和指揮紳士淑女服務客人。檢查賬單，協(xié)助餐廳區(qū)域的維修和設備保養(yǎng); 2、在經(jīng)理的指引下提高營業(yè)點的客人滿意度以及收入; 3、根據(jù)部門的運作程序為紳士淑女分配任務和職責; 4、預見客人的需求，無論多晚對所有客人的要求都要迅速做出回應。與客人建立一個良好的關系; 5、了解客人的反饋和意見并及時與紳士淑女進行溝通，確保客人的滿意; 6、積極完成經(jīng)理布置的所有任務。 任職資格: 1、大專及以上學歷優(yōu)先; 2、熟練使用各種辦公軟件; 3、普通話及英語熟練; 4、兩年相關工作經(jīng)驗；有奢華酒店工作經(jīng)驗者優(yōu)先; 5、兩年管理經(jīng)驗。