?Organization of arrivals and transfer to the Hotel and Vessel ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Assistance to guests with lost luggage ?Coordination of airport representative and assisting with passenger travels ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Tour Director desk hours in accordance with the tour layout ?Responsible for providing relevant information about the tour, welcome briefing and local, cultural and historic commentary on the coach ?Offer advice on food/restaurants, shopping, and activities during free time ?Receipt and handling of guest complaints & private guest excursions ?Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…) ?Instructing and briefing local guides prior to excursions ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

Onboard Duties ?Organisationof embarkation and disembarkation ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Coordination of airport representative and assisting with passenger travels ?Handling / filing of cruise, land (if applicable) reports & daily program ?Managing and filing vendor vouchers & onboard bookings ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Organisingand presenting guest entertainment (games / lectures / presentations) according to the cruise layout & active guest relation ?Responsible for all public announcements (including bridge commentary) ?Facilitating and assisting guests with onboard cruise bookings ?Travel Concierge desk hours in accordance with the tour layout ?Receipt and handling of guest complaints & private guest excursions. Offer advice on food/restaurants, shopping, and activities during free time Shore Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, busses, guides…) ?Instructing and briefing local guides prior to shore-excursion ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

?The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job. ?The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff. ?Conduct and appearance in accordance

?Organisationof arrivals and transfer to the Hotel and Vessel ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Assistance to guests with lost luggage ?Coordination of airport representative and assisting with passenger travels ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Tour Director desk hours in accordance with the tour layout ?Responsible for providing relevant information about the tour, welcome briefing and local, cultural and historic commentary on the coach ?Offer advice on food/restaurants, shopping, and activities during free time ?Receipt and handling of guest complaints & private guest excursions ?Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…) ?Instructing and briefing local guides prior to excursions ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

工作內(nèi)容： 1. 全面負(fù)責(zé)會(huì)所的服務(wù)管理和運(yùn)營，包括制定并實(shí)施會(huì)所服務(wù)標(biāo)準(zhǔn)，確保會(huì)所的安全和舒適； 2. 組織和協(xié)調(diào)各崗位的工作，提高服務(wù)質(zhì)量和效率； 3. 制定并更新會(huì)所服務(wù)標(biāo)準(zhǔn)，以提高客戶滿意度； 4. 制定會(huì)所所涉及場所服務(wù)培訓(xùn)方案并實(shí)施； 5. 其他工作。 任職要求： 1. 5年及以上會(huì)所/餐飲服務(wù)管理工作經(jīng)驗(yàn)，專科以上學(xué)歷； 2. 熟悉會(huì)所服務(wù)流程和規(guī)范，具備一定的物業(yè)管理經(jīng)驗(yàn)； 3. 具備較強(qiáng)的組織和協(xié)調(diào)能力，善于處理各種突發(fā)事件； 4. 具備一定的危機(jī)公關(guān)能力，能夠妥善處理投訴和糾紛； 5. 具備良好的溝通能力和服務(wù)意識(shí)，始終以客戶需求為導(dǎo)向。 工作地點(diǎn)：北京市朝陽區(qū)東三環(huán)亮馬橋

?Supervision and support of a professional welcoming and sales orientated service in bar, lounge and on the sundeck ?Operation of bar procedures according to company standards (e.g. menus, decoration, appearance) ?Organisation, management, motivation and training of bar team (2 to 4 crew) ?Organisationand execution of F&B related ship functions and special events ?Serving drinks in accordance with company standards ?Creation of daily cocktails in accordance with company standards ?Preparation and set up of Café Lunch in the lounge in coorporationwith Executive Chef and Food & Beverage Manager ?Ensuring highest level of cleanliness within bar, pantry, lounge, sundeck in accordance with HACCP standards ?Cost control for bar in accordance with the budget ?Establishing of weekly stock order in cooperation with Food & Beverage Manager ?Responsible for the daily tallying of the bar revenue ?Conduction of stock takes; inventory according to company procedures ?Preparation of opening and closing ships at start and end of season ?Correct storage of stock; establishing of par levels ?Luggage duty on embarkation and disembarkation day ?Participation in loadings

工作內(nèi)容： 1. 全面負(fù)責(zé)會(huì)所的服務(wù)管理和運(yùn)營，包括制定并實(shí)施會(huì)所服務(wù)標(biāo)準(zhǔn)，確保會(huì)所的安全和舒適； 2. 組織和協(xié)調(diào)各崗位的工作，提高服務(wù)質(zhì)量和效率； 3. 制定并更新會(huì)所服務(wù)標(biāo)準(zhǔn)，以提高客戶滿意度； 4. 制定會(huì)所所涉及場所服務(wù)培訓(xùn)方案并實(shí)施； 5. 其他工作。 任職要求： 1. 5年及以上會(huì)所/餐飲服務(wù)管理工作經(jīng)驗(yàn)，專科以上學(xué)歷； 2. 熟悉會(huì)所服務(wù)流程和規(guī)范，具備一定的物業(yè)管理經(jīng)驗(yàn)； 3. 具備較強(qiáng)的組織和協(xié)調(diào)能力，善于處理各種突發(fā)事件； 4. 具備一定的危機(jī)公關(guān)能力，能夠妥善處理投訴和糾紛； 5. 具備良好的溝通能力和服務(wù)意識(shí)，始終以客戶需求為導(dǎo)向。 工作地點(diǎn)：北京市朝陽區(qū)東三環(huán)亮馬橋

?Supervision/support of a professional welcoming and sales orientated F&B Service ?Coordinate with the Executive Chef dietary needs for guests according to manifest ?Ensuring absolute cleanliness and order in accordance with HACCP rules ?Operation of service procedures according to standards (e.g. menus, decoration,) ?Organisationand execution of F&B related ship functions and special events ?Responsible for sales for on-board products such as aperitifs, digestives and wines ?Preparation of opening and closing ships at start and end of season ?Act as Deputy Hotel Manager when Hotel Manager and Asst. HM are not available Management and motivation of the service crew ?Organisation, management and motivation of restaurant and bar (7-16 crew) ?Management of work schedules & Training of service department ?Luggage duty on embarkation and disembarkation day ?Participation in loadings and waste management Responsible for cost control and adherence to set budgets ?Cost control (incl. stock supply/inventory in accordance to the budget &standards) ?Daily closing of restaurant and bar area cash register