崗位職責 Provide leadership and guidance to Lobby and service agent during the assigned shift to ensure consistent quality service is provided. Direct supervision of team member is necessary, while ensuring that all guests receive optimum. Provide service in accordance with the standards, policies and procedures. 負責當值期間領導服務員做好各個區域接待工作，提供一致高效的服務。直接督導員工的工作，通過本酒店的規章制度以確保為客人提供符合標準的完美服務。 ? 任職資格： 1.?????Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. 能有效的用英語溝通交流。 2.?????Ability to access and accurately input information using a moderately complex computer system, including Hilton property management systems. 能快速有效的運用電腦操作系統， 包括希爾頓自有的管理系統。 3.?????Interpersonal skills to provide overall guest satisfaction. 以較強的人際交往能力提高客人滿意度。 4.?????Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 擅長于處理賓客關系，能快速有效的應對各種問題。 5.?????Ability to work under pressure and deal with stressful situations during busy periods. 能在強壓下勝任工作。 6.?????2 related working experience preferred. 兩年相關工作經驗者優先。 7.?????Line operations management and labor related experience preferred. 有運營部門工作經驗者將被優先考慮。