崗位職責(zé)： 一、前廳管理： 1.全面負(fù)責(zé)前廳部運(yùn)營，包括接待、入住登記、退房、問詢等服務(wù)流程的監(jiān)督與優(yōu)化。 2.確保前臺員工提供高效、熱情的服務(wù)，維護(hù)賓館形象。 3.處理賓客投訴及突發(fā)事件，提升客戶滿意度。 協(xié)調(diào)與其他部門（如銷售、餐飲）的協(xié)作，保障對客服務(wù)無縫銜接。 二、客房管理： 1.監(jiān)督客房清潔、布草更換、設(shè)施維護(hù)等工作，確保房間質(zhì)量符合標(biāo)準(zhǔn)。 2.制定客房清潔計(jì)劃、物資管理制度，控制成本并優(yōu)化庫存。 3.定期檢查客房衛(wèi)生、設(shè)備狀態(tài)，及時(shí)整改問題。 4.培訓(xùn)客房服務(wù)員，提高工作效率與服務(wù)意識。 三、運(yùn)營支持 1.分析房務(wù)數(shù)據(jù)（如入住率、客訴率），提出改進(jìn)建議。 2.協(xié)助制定部門預(yù)算，控制人力及物料成本。 3.落實(shí)賓館安全、衛(wèi)生及消防規(guī)范，確保合規(guī)運(yùn)營。 任職要求： 1.大專及以上學(xué)歷，酒店管理、旅游管理或相關(guān)專業(yè)優(yōu)先。 2.3年以上星級酒店或賓館房務(wù)管理經(jīng)驗(yàn)，熟悉前廳、客房全流程操作。 3.具備團(tuán)隊(duì)管理經(jīng)驗(yàn)，擅長人員培訓(xùn)與跨部門協(xié)作。 4.精通酒店管理系統(tǒng)（如OPERA、西軟等）及辦公軟件。 5.出色的溝通能力、抗壓能力及客戶服務(wù)意識。 注重細(xì)節(jié)，能快速應(yīng)對突發(fā)情況并妥善解決。 6.可接受彈性工作制（含周末、節(jié)假日輪班）。 7.有本地酒店資源或優(yōu)秀英語能力者優(yōu)先。

外派項(xiàng)目，地點(diǎn)在成都 【崗位職責(zé)】 1、全面負(fù)責(zé)酒店房務(wù)部門的運(yùn)營管理工作，包括前廳部、客房部、洗衣房等，確保服務(wù)質(zhì)量和運(yùn)營效率達(dá)到公司標(biāo)準(zhǔn)； 2、制定并執(zhí)行房務(wù)部門的年度預(yù)算、工作計(jì)劃及績效考核方案，合理控制成本，提升部門盈利能力； 3、監(jiān)督房務(wù)部門的日常運(yùn)營，確保客房清潔、布草管理、設(shè)備維護(hù)等工作符合衛(wèi)生、安全及品牌標(biāo)準(zhǔn)； 4、優(yōu)化房務(wù)工作流程，提升客戶滿意度，處理客戶投訴及突發(fā)事件，確保問題得到及時(shí)有效解決； 5、負(fù)責(zé)房務(wù)部門員工的招聘、培訓(xùn)、考核及團(tuán)隊(duì)建設(shè)，提升員工專業(yè)素養(yǎng)和服務(wù)意識； 6、與其他部門密切協(xié)作，確保酒店整體運(yùn)營順暢； 7、定期分析房務(wù)運(yùn)營數(shù)據(jù)，提出改進(jìn)建議并落實(shí)執(zhí)行，持續(xù)提升部門業(yè)績。 【崗位要求】 1、全日制本科優(yōu)先，38歲以內(nèi)，形象氣質(zhì)好，具備豐富的酒店房務(wù)管理經(jīng)驗(yàn)，熟悉前廳、客房等部門的運(yùn)營流程及服務(wù)標(biāo)準(zhǔn)。 2、履歷穩(wěn)健（至少3~5年一段，不超過3段），有事業(yè)心。 3、準(zhǔn)奢華級及以上星級酒店房務(wù)總及以上職位3年從業(yè)經(jīng)驗(yàn)

You will be responsible for?the efficient running of?the division in line with Hyatt International's Corporate Strategies and?brand standards, whilst meeting?employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

崗位概述： 全面負(fù)責(zé)房務(wù)部運(yùn)營，確保客人體驗(yàn)指數(shù)最大化和成本支出最小化。 職責(zé)義務(wù)： 1．為總經(jīng)理提供專業(yè)化建議并能夠高效執(zhí)行和支持幫助完成酒店戰(zhàn)略性目標(biāo)。 2．在保證戰(zhàn)略目標(biāo)質(zhì)量的同時(shí)實(shí)現(xiàn)投入最小化和產(chǎn)出最大化。 3．確保運(yùn)營完成財(cái)務(wù)總體各項(xiàng)目標(biāo)。 4．監(jiān)督并定期回顧部門質(zhì)量標(biāo)準(zhǔn)。 5．協(xié)調(diào)房務(wù)部各部門的項(xiàng)目。 6．遵循酒店預(yù)算、營運(yùn)預(yù)測并參照地方法律法規(guī)，合理準(zhǔn)備安排員工工作時(shí)間和年休假。 7．督促客人調(diào)查問卷和賓客體驗(yàn)指數(shù)并明確不足與補(bǔ)救服務(wù)措施。 8．控制監(jiān)督房間狀態(tài)、房型和出租率。 9．確保培訓(xùn)體系的完善有效執(zhí)行，并確保所有員工具備高效有效完成工作必備的工作技能技巧。 10．承擔(dān)保持外觀規(guī)范的整體責(zé)任，確保各項(xiàng)設(shè)施和設(shè)備的清潔，正常運(yùn)轉(zhuǎn)，并得到妥善維護(hù)。 11．迅速敏捷的對客人抱怨和要求作出反應(yīng)。 12．每年定期完成更新房務(wù)部工作標(biāo)準(zhǔn)和程序。 13．檢查VIP房間和套房，保證房間設(shè)備實(shí)施和布置完好有效。 14． 參與準(zhǔn)備酒店戰(zhàn)略運(yùn)營計(jì)劃的制定。 15．每月準(zhǔn)備預(yù)測報(bào)告并召開綜合性部門會議，內(nèi)容包括對需要特別處理和提供詳細(xì)信息的程序及活動的總結(jié)。 16.保持團(tuán)隊(duì)的良性發(fā)展和人員穩(wěn)定性，創(chuàng)造團(tuán)隊(duì)間的協(xié)作和良好溝通，團(tuán)隊(duì)的建設(shè)和發(fā)展 17. 酒店管理層制定的其他運(yùn)營要求

【崗位概述】 負(fù)責(zé)房務(wù)部短期和長期的規(guī)劃以及日常運(yùn)作的管理。作為酒店的執(zhí)行委員會成員之一參與酒店的運(yùn)營管理。 【崗位要求】 1. 至少5年在奢華品牌酒店房務(wù)部管理崗任職經(jīng)驗(yàn) 2. 至少1年以上房務(wù)部總監(jiān)任職經(jīng)驗(yàn) 2. 流利的中英文溝通能力 3. 有大型酒店運(yùn)營經(jīng)驗(yàn)優(yōu)先 4. 優(yōu)秀的團(tuán)隊(duì)合作和管理能力

Job Description -?To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. -?Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. -?Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue. -?Prepares and regularly updates Rooms Departmental Budget in close cooperation with the General Manager and Director of Finance, ensuring targets are met and costs are effectively controlled. -?Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. -?Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Qualification - High standards of personal presentation & grooming. -?Proficient in English listening, speaking, reading and writing. -?At least 2 years of experience in the same position in a luxury brand hotel.

POSITION PURPOSE 職位目標(biāo) Director of Rooms is responsible for ensuring hotel provides the highest level of guest service and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. 房務(wù)總監(jiān)負(fù)責(zé)確保房務(wù)部部所有同事都按照服務(wù)標(biāo)準(zhǔn)與程序?yàn)榭腿颂峁┳顑?yōu)質(zhì)的服務(wù)。并通過持續(xù)地關(guān)注與指導(dǎo)，確保酒店的戰(zhàn)略方針及遠(yuǎn)景規(guī)劃在房務(wù)部的工作范圍內(nèi)得以實(shí)現(xiàn)。同時(shí)，房務(wù)總監(jiān)也將根據(jù)需求為酒店整體的運(yùn)營策略提供資源和協(xié)助。 ? KEY ROLES & RESPONSIBILITIES 關(guān)鍵角色和職責(zé) Manage the Daily Rooms Operations 管理房務(wù)部日常運(yùn)營 ·Communicate management (Front Office, Butler, Housekeeping, SPA & Recreation, and Engineering) strategy and targets to department heads and line talent and lead the team to achieve the goal(s). 與各部門經(jīng)理（前廳部、管家部、客房部、水療和康樂部、工程部）及第一線人才傳達(dá)管理戰(zhàn)略及任務(wù)，并帶領(lǐng)整個(gè)房務(wù)部團(tuán)隊(duì)達(dá)到目標(biāo)。 ·Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction. 管理房務(wù)部所有運(yùn)營任務(wù)以及與之相關(guān)的委派與跟進(jìn)，以確保運(yùn)營順暢和客人滿意。 ·Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits. 與收益管理和銷售團(tuán)隊(duì)協(xié)作，最大化酒店入住率、收入和利潤。 ·Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, S&M etc., arrange Front Office Manager/Head Butler/Executive Housekeeper to check and follow up the guest require to be completed; to check the VIP rooms daily as well. 每日梳理客人預(yù)抵及在店客人信息，與本部門及其他部門如餐飲部、市場銷售部等分享；安排前廳部經(jīng)理、首席管家或行政管家檢查跟進(jìn)客人的要求是否得到落實(shí)；并親自對重要客人的房間進(jìn)行日常檢查。 ·Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers. 進(jìn)行每日巡視以確保質(zhì)量標(biāo)準(zhǔn)、衛(wèi)生標(biāo)準(zhǔn)及所有房務(wù)部的政策與程序在前場和后場區(qū)域都被遵守和執(zhí)行，并在發(fā)現(xiàn)安全隱患時(shí)采取行動并通知危機(jī)處置團(tuán)隊(duì)。 ·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. 參與部門日常運(yùn)營，以確保客人或同事的問題能夠在最短的時(shí)間內(nèi)以專業(yè)的方式得以解決。 ·Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan. 管理和控制運(yùn)營設(shè)備及物資儲存數(shù)量的盤點(diǎn)，進(jìn)行計(jì)劃性采購。 ·Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. 參與每周的視察確保各項(xiàng)設(shè)施的運(yùn)行狀態(tài)與定期維護(hù)計(jì)劃相符合，并管理好固定資產(chǎn)。 ·Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues. 堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；同時(shí)確保所有同事都熟悉了解并掌握安全及緊急程序。 ·Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 確保由當(dāng)?shù)貓?zhí)法部門所要求的全部事項(xiàng)都被嚴(yán)格遵守并實(shí)行。 ·Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%. 確保《食品安全與衛(wèi)生標(biāo)準(zhǔn)》和所有信息安全標(biāo)準(zhǔn)在房務(wù)部被百分之百的執(zhí)行。 ? Provide Guests’ Experience that Exceed Guests’ Expectations 為客人帶來超越期待的入住體驗(yàn) ·Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them. 系統(tǒng)化賓客認(rèn)知流程以確保對賓客尤其是對常客的認(rèn)知度，同時(shí)保證貴賓得到特殊關(guān)注；經(jīng)常性的拜訪長住客和常客，與客人建立良好的關(guān)系。 ·Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team. 尋求各個(gè)渠道上關(guān)于客人滿意度的反饋，并根據(jù)我們的使命宣言和人才賦權(quán)的理念來解決問題，并在之后對客人提出的意見或表揚(yáng)及時(shí)與團(tuán)隊(duì)成員進(jìn)行案例分享。 ·Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery. 系統(tǒng)化內(nèi)部溝通渠道，以確保客人需求被準(zhǔn)確并高效地滿足。 ·Full utilization of PMS/Royal Service Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience. 充分利用各類酒店管理系統(tǒng)和軟件進(jìn)行大數(shù)據(jù)分析以改進(jìn)提高賓客體驗(yàn)。 ·Sets short term and long term measurable objectives to continually improve service levels. 為部門設(shè)置時(shí)效性不同的、可衡量的標(biāo)準(zhǔn)，以達(dá)到提升服務(wù)水準(zhǔn)的目的。 ·To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services. 有效督導(dǎo)管理房務(wù)部人員及培訓(xùn)以確保客人得到最快捷、滿意的服務(wù)。 ·Liaison between all sub-departments and rest of hotel effective for guest experience. 在房務(wù)部與酒店其他部門之間有效的溝通來提高賓客體驗(yàn)。 ·Focuses on the stay experience for ALL members. 致力于提升雅高會員的入住體驗(yàn)。 ? Management and leadership of the Front Office Team 管理及領(lǐng)導(dǎo)房務(wù)部團(tuán)隊(duì) ·Make sure Rooms Division complete Division/Department Target and support hotel target on GOP, LQA, EHC, EES and CR. 確保房務(wù)部門完成并協(xié)助酒店完成經(jīng)營毛利潤、賓客體驗(yàn)質(zhì)量，衛(wèi)生審計(jì), 員工滿意度和企業(yè)社會責(zé)任目標(biāo)值。 ·Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.? Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 為所有同事創(chuàng)造出一個(gè)可以完成工作任務(wù)并在品牌內(nèi)得到提升與發(fā)展的工作環(huán)境。通過積極參與運(yùn)營以及對同事的支持與發(fā)展來建立一個(gè)持續(xù)進(jìn)步的團(tuán)隊(duì)。 ·Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction. 指引并激勵房務(wù)團(tuán)隊(duì)，與團(tuán)隊(duì)建立實(shí)時(shí)的溝通，并且對人才滿意度負(fù)責(zé)。 ·Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting. 通過協(xié)作與授權(quán)相結(jié)合的領(lǐng)導(dǎo)方式，與定期召開部門會議的方法相結(jié)合，確保房務(wù)部保持始終如一的服務(wù)質(zhì)量。 ·Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 在保證服務(wù)質(zhì)量的同時(shí)，通過對各分部門排班的管控以達(dá)到效率最大化的目的。 ·Drafts and evaluate work flows to improve and optimize organization. 對工作流程進(jìn)行制定和評估以達(dá)到優(yōu)化提升的目的。 ·Recruit, induct and train a Rooms team who are competent and confident to exceed guest expectations. 招聘、任命和培訓(xùn)出一個(gè)可勝任且有信心超越客人期待的房務(wù)部團(tuán)隊(duì)。 ·Creates career development plans for all talents who are either part of the Talent Pool or High Potentials. 為團(tuán)隊(duì)中的高潛力人才創(chuàng)建職業(yè)發(fā)展規(guī)劃。 ·Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles. 以輔導(dǎo)的方式，通過績效評估系統(tǒng)來認(rèn)知和發(fā)展人才。 ·Carry out disciplinary actions in line with hotel procedures. 按照酒店規(guī)章制度對不合適的行為采取相應(yīng)措施。 ? Involvement as a Member of the Executive Committee 酒店行政委員會職能 ·Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. 參與策略計(jì)劃、市場計(jì)劃，預(yù)算和目標(biāo)計(jì)劃的準(zhǔn)備、實(shí)施和推進(jìn)，確保持續(xù)的最佳的客戶滿意度、銷售潛力和利潤。 ·Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss. 參與收入預(yù)算和人員預(yù)算的制定，關(guān)注收入并對部門損益負(fù)責(zé)。 ·Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed. 關(guān)注酒店行業(yè)目前和將來的發(fā)展趨勢、應(yīng)用實(shí)踐和系統(tǒng)使用，確保既定的競爭計(jì)劃的實(shí)施。 ·Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices. 通過參與收益管理相關(guān)會議，以及支持并執(zhí)行收益管理戰(zhàn)略規(guī)劃及策略，以達(dá)到客房收入最大化的目的。 ·Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts. 參與月度財(cái)務(wù)相關(guān)會議，關(guān)注賬目信息，以確保所有財(cái)務(wù)制度在部門內(nèi)被嚴(yán)格執(zhí)行。 ·Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 通過監(jiān)督管控人工成本與入住率之間的差異來最大化勞動生產(chǎn)率。 ·Ensure cleanliness and appearance of all guest related areas. 確保所有對客區(qū)域的清潔和外觀符合品牌標(biāo)準(zhǔn)。 ·Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises. 與衛(wèi)生經(jīng)理協(xié)調(diào)安排房務(wù)部月度衛(wèi)生檢查，收集缺陷報(bào)告并提交行動計(jì)劃，以確保食品衛(wèi)生安全標(biāo)準(zhǔn)被嚴(yán)格地執(zhí)行和落實(shí)。 ·Ensures clear communications with all other department heads. 確保與酒店各部門經(jīng)理/總監(jiān)之間的溝通順暢。 ·Participate in hotel’s Executive on Duty program (if needed). 參與酒店的行政值班（如需）。 ? PERSONAL ATTRIBUTES 個(gè)人品質(zhì) ·Strong organizational & leadership skills 優(yōu)秀的組織能力和領(lǐng)導(dǎo)能力 ·Analytical skills a must combined with creativity and initiative 結(jié)合了創(chuàng)造性和主動性的分析能力 ·Excellent interpersonal & communication skills 優(yōu)秀的人際關(guān)系和溝通能力 ·Highly organized, quality and results oriented person 極具計(jì)劃性，并以質(zhì)量和結(jié)果為導(dǎo)向 ·A passion for perfection 追求完美 ·Service oriented with an eye for details 以服務(wù)為導(dǎo)向的敏銳洞察力 ·Confidently able to resolve problems and make decisions 自信的解決問題與決策的能力 ·Good presentation and influencing skills 優(yōu)秀的表達(dá)和影響力 ·Adaptable and flexible and able to embrace and respond to change effectively 適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對變化 ·Effective management style, hands-on and approachable 有效的管理風(fēng)格，親力親為，平易近人 ·Proven effective development of others, great motivator 善于發(fā)展他人及卓越的激勵能力 ? QUALIFICATIONS 任職資格 ·Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management. 酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W(xué)歷，并在國際奢華酒店管理方面進(jìn)行過良好的培訓(xùn)和教育 ·Minimum five (5) years relevant experience in a managerial position of Front Office/Housekeeping or minimum three (3) years relevant experience in a similar position of Rooms Division in a renown international hotel brand 在知名國際酒店內(nèi)從事至少五年前廳/客房管理崗位或至少三年房務(wù)部類似崗位的經(jīng)驗(yàn) ·Bilingual in Mandarin and English 優(yōu)秀的中英文聽說讀寫能力 ·PMS?& Office software knowledge 熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件 ·Budgeting?and P&L experiences 熟悉預(yù)算制定和管控?fù)p益 ·Understanding?of Revenue Management processes 了解收益管理 ·How to manage guest experience, understands and can use reporting RPS, etc. 了解如何管理賓客體驗(yàn)系統(tǒng)，并可熟練使用報(bào)表工具對其進(jìn)行分析

崗位職責(zé) 根據(jù)上級的工作指示和酒店確定的經(jīng)營方針和目標(biāo)，負(fù)責(zé)制定房務(wù)部年度預(yù)算、經(jīng)營計(jì)劃，并有效組織實(shí)施與監(jiān)控，實(shí)現(xiàn)預(yù)期目標(biāo)，嚴(yán)格控制成本和降低消耗，以最小的成本，獲取最大的經(jīng)濟(jì)效益。 1. 制定房務(wù)部各部門的經(jīng)營計(jì)劃，組織實(shí)施和控制，確保實(shí)現(xiàn)預(yù)期目標(biāo)； 2. 主持建立并完善客房部和前廳部的各項(xiàng)規(guī)章制度、服務(wù)程序及標(biāo)準(zhǔn)，并指揮實(shí)施； 3. 制定客房部和前廳部的年度預(yù)算，嚴(yán)格控制成本和降低消耗； 4. 監(jiān)督考核客房部和前廳部的服務(wù)工作質(zhì)量，督導(dǎo)各部門經(jīng)理切實(shí)抓好對員工的崗位業(yè)務(wù)培訓(xùn)，嚴(yán)格執(zhí)行規(guī)定的工作流程和質(zhì)量標(biāo)準(zhǔn)，保證優(yōu)質(zhì)高效地完成各項(xiàng)服務(wù)工作； 5. 負(fù)責(zé)客房部和前廳部的安全管理工作，督促各部門落實(shí)各項(xiàng)安全管理制度，切實(shí)做好安全防范工作； 6. 完善房務(wù)部的服務(wù)設(shè)施，健全房務(wù)部設(shè)備財(cái)產(chǎn)和物料的管理； 7. 主持房務(wù)部工作例會，布置任務(wù)，檢查督促各部門工作進(jìn)度，協(xié)調(diào)工作關(guān)系，研究解決經(jīng)營管理中出現(xiàn)的問題； 8. 做好與酒店各部門之間的溝通和配合工作； 9. 督導(dǎo)和考核本部門員工的工作績效，保證部門工作目標(biāo)的實(shí)現(xiàn)； 10. 指導(dǎo)培訓(xùn)員工，不斷提高本部門員工的業(yè)務(wù)知識和工作技能； 11. 定期巡視抽查房務(wù)部所負(fù)責(zé)管理的區(qū)域并做好有關(guān)記錄，收集賓客的各項(xiàng)意見和要求，以便及時(shí)發(fā)現(xiàn)、改進(jìn)問題，提高服務(wù)水準(zhǔn)； 12. 處理重大投訴時(shí)間，及時(shí)采取措施，彌補(bǔ)可能產(chǎn)生的不良影響，并對典型案例進(jìn)行分析和培訓(xùn)，避免同類問題重復(fù)發(fā)生，提高客人滿意度； 13. 做好上級要求的其他工作。 任職要求 1. 大專及以上學(xué)歷； 2. 具有10年以上高星級酒店工作經(jīng)驗(yàn)，5年以上酒店前廳部或客房部管理工作經(jīng)驗(yàn)；具備高星級籌開酒店同等職位者優(yōu)先考慮。 3. 全面接受過系統(tǒng)前沿性國際酒店理論，掌握酒店經(jīng)營管理知識及標(biāo)準(zhǔn)服務(wù)流程，熟悉酒店前廳、客房、康樂經(jīng)營管理專業(yè)知識及全面質(zhì)量管理知識，懂得成本管理與核算，具備財(cái)務(wù)管理理論尤佳，了解市場營銷和公共關(guān)系知識； 4. 理解國際或國內(nèi)高端酒店品牌的經(jīng)營理念，熟悉經(jīng)濟(jì)合同法、旅游法規(guī)、消防、治安管理?xiàng)l例、宗教常識和風(fēng)俗習(xí)慣； 5. 具有根據(jù)酒店發(fā)展目標(biāo)和發(fā)展規(guī)劃，組織和領(lǐng)導(dǎo)所屬部門完成工作目標(biāo)的能力； 6. 具有協(xié)調(diào)各方面關(guān)系、培訓(xùn)員工、調(diào)動員工工作積極性、提高服務(wù)質(zhì)量和經(jīng)濟(jì)效益的能力。

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、10年以上，5星級酒店所屬區(qū)域管理經(jīng)驗(yàn)，5年以上所屬職務(wù)經(jīng)驗(yàn)。 2、形象氣質(zhì)良好。 3、至少部門經(jīng)理以上職務(wù)參與過一家5星以上酒店的全程籌備經(jīng)驗(yàn)，具備籌備開業(yè)經(jīng)驗(yàn)。 4、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 5、全面負(fù)責(zé)房務(wù)部的運(yùn)營、管理 6、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

【崗位職責(zé)】 1、統(tǒng)籌酒店（前廳、客房、康養(yǎng)等）整體運(yùn)營管理，制定年度經(jīng)營計(jì)劃并監(jiān)督執(zhí)行，確保完成營收及利潤指標(biāo) 2、建立并完善酒店服務(wù)標(biāo)準(zhǔn)體系，持續(xù)提升服務(wù)質(zhì)量及賓客滿意度 3、負(fù)責(zé)酒店各部門（前廳、客房、康養(yǎng)等）的協(xié)調(diào)管理，優(yōu)化運(yùn)營流程 4、嚴(yán)格控制運(yùn)營成本，做好預(yù)算管理及成本分析，提高經(jīng)營效益 5、負(fù)責(zé)團(tuán)隊(duì)隊(duì)伍建設(shè)，包括培訓(xùn)、績效考核及團(tuán)隊(duì)文化建設(shè) 6、確保酒店設(shè)施設(shè)備正常運(yùn)轉(zhuǎn)，落實(shí)安全管理制度及應(yīng)急預(yù)案 【崗位要求】 1、5年以上酒店管理經(jīng)驗(yàn)，有亞朵、全季等連鎖酒店運(yùn)營管理經(jīng)驗(yàn)者優(yōu)先 2、熟悉酒店各部門運(yùn)作流程及行業(yè)規(guī)范 3、出色的領(lǐng)導(dǎo)力和團(tuán)隊(duì)管理能力 4、具備敏銳的市場洞察力，熟悉OTA渠道運(yùn)營及會員體系管理 5、優(yōu)秀的溝通協(xié)調(diào)能力，能妥善處理各類突發(fā)事件及客戶投訴 6、具備較強(qiáng)的數(shù)據(jù)分析能力，能根據(jù)經(jīng)營數(shù)據(jù)優(yōu)化運(yùn)營策略 7、工作責(zé)任心強(qiáng)，能承受高強(qiáng)度工作壓力，適應(yīng)彈性工作時(shí)間

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達(dá)成合同簽訂； 3.協(xié)調(diào)合作期間的問題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

Job Summary Report to Director of Rooms, responsible for the operations of all Housekeeping, Public Area and Laundry operations including management of any outside contracts. Other responsibilities include the choosing and handling of uniforms in coordination with the Laundry Manager and the Rooms Division/F&B Managers.

Base in Pudong Airport Pre-Opening and operations ·??????Work with HQ relateddivisions to establish, recommend and follow up on the concept brief, layoutdesign, equipment, product and service matrix, uniforms, expenditure,equipment, manning, operation flow and other services offers and newtechnology. Maintain and manage pre-opening and post opening budget ·??????Follow up all pre-openingrelated implementation, installation, license and equipment with the Projects,Group Operations and field team, including local contractors and governmentauthorities ·??????Establish the pre-openingcritical path, OE list, manning and others with the HQ and field teams. ·??????Manpower recruitment,training and supervision ·????? Formulate operations’Standard Operation Procedures (“SOP”) according to China operations’ BrandStandard and operational requirements for each PPL outlets’ customization. Post-Opening operations ·??????Ensure that the loungesand operations comply with all applicable legislation and well as industrycodes of practice, from an operational level this includes areas such asOH&S, staff rostering, Liquor Licensing, Health & Hygiene, FoodHandling etc ·???????Identify and driveimprovements and / or implementation of new services and operational policies ·??????Responsible for hotelP/L, preparation forecast of budget and manpower allocation ·??????Monitor and report on themarket activities and raise the profile of the Company’s Airport Loungesthrough networking, business contacts and promotion. Formulate long-termstrategic business plan to sustain business growth. Identify new and potentialB2B and B2C business opportunities and conduct business expansion planning ·??????Handle client complaintand staff grievances ·??????New projects /initiatives as assigned by management JOBREQUIREMENTS ·??????Tertiary educationqualification in Hospitality Management or related discipline ·??????Minimum 8 years' relevantexperience with 3 years at senior management level in hospitality industry ·??????Solid hotel pre-openingand operations experience is a must. Knowledgeable in all aspects of managingand leading services and hospitality nature of business or outlet. ·??????Excellent time managementskills and able to work under pressure ·??????Detail-minded, efficient,well-planned with good business sense ·??????Strong communication andinterpersonal skills with analytical mind ·??????Calm, efficient andorganized ·??????Excellent personalpresentation and communication skills ·??????Accountable and resilient ·??????Multi-lingual, excellentspoken and written English and Mandarin ·??????Travelling is requiredwhen deemed necessary

確保房務(wù)部保持正常高效率的運(yùn)營面貌,并且保持下屬各部門能夠按照酒店品牌標(biāo)準(zhǔn)和酒店的服務(wù)特性. To ensure the smooth and efficient running ofall operational aspects of the Rooms Division and to ensure that the variousdepartments are run according to the standards set for the brand in general andthe hotel specifically. 定期召開整個(gè)部門的溝通會議并確保部門的例會和會議的有效性和必要性 Conducts regular divisional communications meetings and ensure that departmentalbriefings and meetings are effective and conducted as necessary. 禮貌且高效地處理所有內(nèi)部及外部客人的投訴及要求，并跟進(jìn)確保問題圓滿解決 Handles all guest and internal customer complaints and inquiries in a courteousand efficient manner, following through to make sure problems are resolvedsatisfactorily. 確保每個(gè)收入部門（例如：客房、電話、客衣服務(wù)）的運(yùn)作能通過升級銷售，定價(jià)策略和合理的收益管理，做到收入和利潤的最大化，同時(shí)確保實(shí)現(xiàn)酒店品牌的承諾 Ensures that each revenues generating department (e.g. Rooms, Telephone, andGuest Laundry) is operated in line with maximising revenues and profit throughup-selling, pricing activities and proper yield management, while delivering onthe brand promise. 協(xié)助準(zhǔn)備，使用并且更新年度市場營銷計(jì)劃，必要時(shí)按部門明細(xì)分析 Assists in prepare, utilises and updates an Annual Marketing Plan, broken downas necessary by division and/or department. 協(xié)助問候常住客及貴賓，確保恰當(dāng)?shù)靥幚硭麄兊念A(yù)定，房間分配及登記入住 Assists in greeting regular and VIP guests as appropriate, ensures the properhandling of all of their reservations, room assignments and check-inexperience.

精品民宿負(fù)責(zé)人 雙休（薪酬20-28K） 工作職責(zé)： 1、統(tǒng)籌管理塱頭項(xiàng)目整體業(yè)務(wù)，包括不限于項(xiàng)目整體經(jīng)營思路、經(jīng)營預(yù)算編輯、管理體系搭建、業(yè)務(wù)運(yùn)作機(jī)制制定及監(jiān)督落地等； 2、協(xié)調(diào)甲方公司與第三方管理公司達(dá)成良好的合作關(guān)系，保證項(xiàng)目管理合同公正、順利、愉快的執(zhí)行； 3、負(fù)責(zé)提升民宿及餐飲的收益能力，及時(shí)足額地完成公司下達(dá)的營收和利潤指標(biāo)； 3、負(fù)責(zé)塱頭項(xiàng)目日常運(yùn)作，包括不限于協(xié)助公司各部門做好重大活動的組織、協(xié)調(diào)、現(xiàn)場執(zhí)行及團(tuán)隊(duì)管理等； 4、負(fù)責(zé)景區(qū)招商管理。根據(jù)景區(qū)項(xiàng)目規(guī)劃方向，負(fù)責(zé)開發(fā)、招募市場現(xiàn)有成熟品牌，引進(jìn)與定位相符的業(yè)態(tài)、品牌，并根據(jù)市場變化發(fā)展和周邊市場環(huán)境，制定切實(shí)可行的商鋪經(jīng)營策略，完成營收及利潤指標(biāo)。 5、負(fù)責(zé)團(tuán)隊(duì)搭建及團(tuán)隊(duì)管理工作，構(gòu)建可持續(xù)發(fā)展的高效能組織團(tuán)隊(duì)； 6、搭建關(guān)鍵管理流程和規(guī)章制度并推動落地實(shí)施。 7、負(fù)責(zé)重要客人接待工作，保持與社會各界的廣泛聯(lián)系，塑造企業(yè)良好的內(nèi)、外部形象； 任職要求： 1、全日制本科及以上學(xué)歷，2年以上國際連號酒店統(tǒng)籌運(yùn)營管理（房務(wù)&市場銷售）背景經(jīng)驗(yàn)或2年以上操盤文旅綜合體項(xiàng)目管理經(jīng)驗(yàn)，有酒店籌備經(jīng)驗(yàn)者優(yōu)先； 2、具有較強(qiáng)的協(xié)調(diào)能力，執(zhí)行力和應(yīng)變能力以及團(tuán)隊(duì)管理能力； 3、具有較強(qiáng)的團(tuán)隊(duì)管理能力、統(tǒng)籌能力、溝通協(xié)調(diào)能力、問題解決能力及抗壓能力。

·????????監(jiān)督并抽查部門的工作質(zhì)量。 ·????????確保客人的偏好都被記錄在數(shù)據(jù)庫中，并且讓一線員工知曉。 ·????????開發(fā)并實(shí)施客人認(rèn)可計(jì)劃。 ·????????在前廳部經(jīng)理的協(xié)助下，制定策略，并加強(qiáng)對客人的認(rèn)可。 ·????????言行一致，成為對客服務(wù)中的榜樣。 ·????????認(rèn)可為客人提供出色服務(wù)的團(tuán)隊(duì)成員。 ·????????經(jīng)常與客人互動，并盡力滿足客人的要求。 ·????????有效的利用客史記錄，并持續(xù)性的滿足客人的喜好。 ·????????與客人保持良好的關(guān)系。 ·????????有效并及時(shí)的回復(fù)客人的投訴。 ·????????始終滿足并超越客戶的期望。 ·????????確保前廳和客房所有的設(shè)施都運(yùn)轉(zhuǎn)良好。 ·????????確保標(biāo)準(zhǔn)被不斷的改進(jìn)和執(zhí)行。 ·????????定期進(jìn)行質(zhì)量檢查。 ·????????確保所有的分部門經(jīng)理都能夠有效的與各自部門的員工溝通SALT的結(jié)果。 ·????????充分了解酒店的各類套餐和促銷活動。 ·????????與商務(wù)發(fā)展部配合，提高客人的忠誠度。 ·????????提高團(tuán)隊(duì)成員在營銷方面的能力和知識儲備。 ·????????開發(fā)提升收益的新渠道。 ·????????積極有效的面試新員工。 ·????????在錄用新員工時(shí)，不但要注重技能，也同樣要關(guān)注工作態(tài)度和熱情。 ·????????實(shí)施并管理部門的結(jié)構(gòu)化培訓(xùn)項(xiàng)目。 ·????????協(xié)助和支持部門培訓(xùn)協(xié)調(diào)員的工作。 ·????????根據(jù)部門的需要并實(shí)施培訓(xùn)。 ·????????分析部門內(nèi)每位經(jīng)理和團(tuán)隊(duì)成員的職業(yè)發(fā)展目標(biāo)。 ·????????為團(tuán)隊(duì)成員制定繼任計(jì)劃，以實(shí)現(xiàn)他們的職業(yè)目標(biāo)。 ·????????定期與團(tuán)隊(duì)成員進(jìn)行績效評估。 ·????????在公平和客觀的基礎(chǔ)上評估團(tuán)隊(duì)成員的表現(xiàn)。 ·????????隨時(shí)提供誠實(shí)可靠的反饋。 ·????????在有限的時(shí)間內(nèi)，采取適當(dāng)?shù)拇胧﹣硖岣邎F(tuán)隊(duì)成員的工作表現(xiàn)。 ·????????制定具有挑戰(zhàn)性、可實(shí)現(xiàn)的目標(biāo)。 ·????????創(chuàng)造一個(gè)容和的工作環(huán)境。 ·????????確保工作環(huán)境遠(yuǎn)離消極的影響。 ·????????促進(jìn)和發(fā)展團(tuán)隊(duì)合作。 ·????????采取措施消除潛在的問題。 ·????????利用所有可用的溝通工具和渠道及時(shí)的向團(tuán)隊(duì)成員傳遞信息。 ·????????確保信息的完整性和準(zhǔn)確性。 ·????????在整個(gè)部門建立開放的，暢所欲言的氛圍。 ·????????讓團(tuán)隊(duì)成員參與決策過程。 ·????????支持并鼓勵授權(quán)。 ·????????抽查客房及服務(wù)標(biāo)準(zhǔn)。 ·????????采取適當(dāng)?shù)男袆尤バ拚e(cuò)誤。 ·????????協(xié)調(diào)部門和部門間的協(xié)作，確保高質(zhì)量的服務(wù)。 ·????????鼓勵團(tuán)隊(duì)成員提出創(chuàng)新理念。 ·????????利用與團(tuán)隊(duì)成員的每一次互動，作為指導(dǎo)和提高績效的機(jī)會。 ·????????有效的傾聽并幫助團(tuán)隊(duì)成員解決問題。 ·????????對部門目標(biāo)和成果表現(xiàn)出積極、熱情的態(tài)度。 ·????????根據(jù)預(yù)算和預(yù)測，在部門內(nèi)保持高水平的生產(chǎn)力和更高的利潤。 ·????????能夠使用行業(yè)內(nèi)所有可用的通訊媒介。 ·????????不斷的回顧和更新安全程序。 ·????????確保應(yīng)急程序在需要時(shí)可以隨時(shí)啟動。 ·????????絕對不在安全問題上妥協(xié)。 ·????????與整個(gè)團(tuán)隊(duì)溝通預(yù)算目標(biāo)。 ·????????檢查所有預(yù)算和預(yù)測的準(zhǔn)確性和及時(shí)性。 ·????????參與本部門涉及的采購決策。 ·????????參與損益會、收益會、日常運(yùn)營會議及信貸會議。 ·????????確保所有的報(bào)表能夠按時(shí)提交。 ·????????確保在工作場所能夠執(zhí)行環(huán)保措施。 ·????????留意部門的最佳實(shí)踐方案。 ·????????可以識別潛在的火災(zāi)危險(xiǎn)并了解如何預(yù)防工作區(qū)域的火災(zāi)事件。 ·????????掌握消防應(yīng)急程序并可以在緊急疏散時(shí)起到指揮帶頭作用。 ·????????對客房樓層、公共區(qū)域及其它設(shè)備設(shè)施進(jìn)行質(zhì)量檢查。 ·????????根據(jù)酒店及希爾頓集團(tuán)標(biāo)準(zhǔn)保持個(gè)人形象。 ·????????堅(jiān)持酒店安全制度、緊急情況處理規(guī)定和程序。 ·????????房務(wù)部供應(yīng)商管理，包括價(jià)格洽談、合同簽署、日常管理等。 ·????????管理部門內(nèi)的實(shí)習(xí)生。 ·????????OTA及社交媒體的客評管理，提升酒店口碑。 ·????????負(fù)責(zé)前廳部的增銷計(jì)劃（Upselling），為酒店增加收益。 ·????????負(fù)責(zé)管理酒店維保計(jì)劃，保持硬件的良好狀態(tài)。 ·????????負(fù)責(zé)集團(tuán)品牌審計(jì)及其他與房務(wù)部有關(guān)的標(biāo)準(zhǔn)審查。 ·????????負(fù)責(zé)協(xié)調(diào)酒店自查計(jì)劃并跟進(jìn)問題整改工作。 ·????????如有必要 ，該部門有權(quán)更改或補(bǔ)充該職位描述。 ·????????完成任何其他合理的職責(zé)和被指派的職責(zé)。

崗位職責(zé) 1.根據(jù)酒店運(yùn)營標(biāo)準(zhǔn)，負(fù)責(zé)酒店房務(wù)板塊，包括前廳板塊、客房板塊的統(tǒng)籌運(yùn)營管理，指導(dǎo)員工按標(biāo)準(zhǔn)完成各項(xiàng)工作任務(wù)。 2.統(tǒng)籌房務(wù)部運(yùn)營成本預(yù)算管控工作，控制成本和支出，職責(zé)范圍內(nèi)全力保障酒店利益。 3.統(tǒng)籌酒店的收益管理工作，配合實(shí)施酒店銷售方案，確保酒店收益。 4.關(guān)注和掌握酒店房態(tài)及流量，督導(dǎo)制定分析報(bào)表，適時(shí)建議或調(diào)整價(jià)格策略，明確前廳不同時(shí)段的銷售工作重點(diǎn)。 5.督導(dǎo)酒店增值服務(wù)及康樂板塊服務(wù)工作，包括但不限于洗衣房服務(wù)、健身房服務(wù)、娛樂中心服務(wù)等。 6.對酒店房務(wù)部管轄范圍內(nèi)的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例，因地制宜地實(shí)施各種防范工作。 7.進(jìn)行員工培訓(xùn)，提高員工工作質(zhì)量和工作效率。 8.每周召開部門會議，對運(yùn)營中發(fā)生的問題分析復(fù)盤，制作改進(jìn)方案優(yōu)化流程，提升客人滿意度。 任職條件 1.能夠根據(jù)客源市場信息和歷史資料預(yù)測用房情況、決定客房價(jià)格，熟練撰寫客源市場分析、酒店經(jīng)營分析報(bào)告等業(yè)務(wù)文件； 2.善于在各種場合與各階層人士打交道，并能夠積極與外界建立業(yè)務(wù)聯(lián)系； 3.遇事冷靜、感情成熟，有自我控制能力； 4.善于聽取他人意見，能正確地評估他人的能力，能妥善處理客人的投訴，有較強(qiáng)的口頭表達(dá)能力； 5.具有較強(qiáng)的組織管理能力。? 6.大專及以上 7.8年以上酒店運(yùn)營管理經(jīng)驗(yàn)，特別優(yōu)秀者可適當(dāng)放寬 工作地點(diǎn)（項(xiàng)目）： 深圳市大鵬新區(qū) 山海灣酒店項(xiàng)目

作為房務(wù)部的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)。負(fù)責(zé)集團(tuán)旗下酒店前廳，客房及其他相關(guān)的經(jīng)營部門質(zhì)量的規(guī)劃、開發(fā)、實(shí)施和評估。該職位與直接下屬一起制定和實(shí)施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計(jì)劃的實(shí)施。確保部門運(yùn)營符合品牌標(biāo)準(zhǔn)，滿足客戶需求，確保員工滿意度，專注于增加收入并最大化部門的財(cái)務(wù)績效。制定和實(shí)施酒店整體戰(zhàn)略，提供產(chǎn)品和服務(wù)，以滿足或超越品牌目標(biāo)客戶和員工的需求和期望，并為業(yè)主和公司提供投資回報(bào)。遵守公司的政策和程序。 As the strategic business leader of the Housekeeping Department. Responsible for the planning, development, implementation and evaluation of the quality of the Group's hotel front office, rooms and other related business departments. This position works with direct reports to develop and implement departmental strategies and ensure the implementation of brand service strategies and brand initiatives. Ensure department operations meet brand standards, meet customer needs, ensure employee satisfaction, focus on increasing revenue and maximize the department's financial performance. Develop and implement the overall hotel strategy to provide products and services that meet or exceed the needs and expectations of the brand's target customers and employees, and provide a return on investment for the owner and the company. Comply with company policies and procedures. 職責(zé)義務(wù)： Duties & Responsibilities: 1.作為房務(wù)部運(yùn)營的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)者。 職責(zé)范圍包括前廳、商務(wù)中心、水療健身和客房服務(wù)。 As a strategic business leader for room operations. Responsibilities include front office, business center, spa fitness and room service. 2.與直接下屬（部門經(jīng)理）合作，制定和實(shí)施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計(jì)劃的實(shí)施。 該職位確保客房運(yùn)營符合品牌標(biāo)準(zhǔn)，以客戶需求為目標(biāo)，確保員工滿意度，專注于增加收入，并最大限度地提高部門的財(cái)務(wù)績效。 Work with direct reports (department managers) to develop and implement department strategies and ensure the implementation of brand service strategies and brand plans. This position ensures that room operations meet brand standards, target customer needs, ensure employee satisfaction, focus on increasing revenue, and maximize the department's financial performance. 3.制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 ?Develop and implement the operation plan and budget plan of the room department. 4.優(yōu)化房務(wù)部的管理體系，下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)。 Optimized the management system of the room department and issued the operation management objectives of the Room department. 5.全面控制部門的管理費(fèi)用、固定費(fèi)用和變動費(fèi)用，節(jié)約開支。 Comprehensively control the department's administrative expenses, fixed expenses and variable expenses to save expenses. 6.定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 Regularly consult the work diaries and weekly summary reports of all departments, supervise the work progress of all departments, timely find problems, correct deviations, and deal with them. 7.對本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 Responsible for the safety, fire and health work of the department, and timely grasp the new norms and regulations. Implement various preventive work according to local conditions. 8.熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 Familiar with the business management and administrative management knowledge within the business scope of the department, and understand the laws and regulations related to business, hotel and other operations. 專業(yè)知識技能： Job Knowledge / Skill: 1.大專（含）以上學(xué)歷，酒店管理、企業(yè)管理等相關(guān)專業(yè)。 College degree or above, major in hotel management, business management, etc. 2.10年以上前廳部、客房部或市場銷售管理運(yùn)營或相關(guān)專業(yè)領(lǐng)域的工作經(jīng)驗(yàn)。 10 years or more working experience in front office, housekeeping or sales management or related field. 3.具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。 Have good communication skills and ability to communicate with customers, as well as advanced innovation consciousness, marketing ideas and rich experience in room management. 4.適應(yīng)性強(qiáng)，靈活并能有效地接受和應(yīng)對變化。 Adaptable, flexible and able to accept and cope with changes effectively. 5.優(yōu)秀的中英文聽說讀寫能力。 Excellent listening, speaking, reading and writing skills in Chinese and English. 6.熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件。 Familiar with Opera hotel management system and various office software.

【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、八年以上工作經(jīng)驗(yàn)，五星級酒店所屬區(qū)域管理經(jīng)驗(yàn)，一年以上所屬職務(wù)經(jīng)驗(yàn)。 2、形象氣質(zhì)良好。 3、至少部門經(jīng)理以上職務(wù)參與過一家五星以上酒店的全程籌備經(jīng)驗(yàn)，具備籌備開業(yè)經(jīng)驗(yàn)。 4、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 5、全面負(fù)責(zé)房務(wù)部的運(yùn)營、管理及使客房利益最大化。 6、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

【崗位職責(zé)】 1、根據(jù)酒店制定的房務(wù)營收及利潤預(yù)算目標(biāo)，與市場營銷部密切配合，帶領(lǐng)房務(wù)部各分部制定實(shí)施計(jì)劃并組織落實(shí)。 2、與市場營銷部（收益管理、預(yù)訂部）密切合作，嚴(yán)格監(jiān)控并執(zhí)行既定的房價(jià)體系規(guī)定，合理分配房間，爭取提升每房收益。 3、審核房務(wù)部各分部的服務(wù)標(biāo)準(zhǔn)，規(guī)范運(yùn)營流程，設(shè)定例行檢查、考核機(jī)制，在日常運(yùn)營中檢查、監(jiān)督、實(shí)施 ，并不斷加以完善、提升。 4、確保作為酒店門面的前廳部員工的儀容儀表、微笑服務(wù)時(shí)刻達(dá)到標(biāo)準(zhǔn)，做好對每一位客人的噓寒問暖、迎來送往；給重要客人提供管家式服務(wù)，為客人營造賓至如歸的氛圍。 5、指導(dǎo)、控制、協(xié)調(diào)房務(wù)各分部的工作及與其它相關(guān)部門的聯(lián)系，加強(qiáng)與客人的溝通，及時(shí)處理對客服務(wù)及管理問題，積極采取必要的補(bǔ)救措施，爭取客人的理解，提升滿意度。 6、加強(qiáng)酒店公共區(qū)域檢查，確保酒店日常經(jīng)營的運(yùn)轉(zhuǎn)正常，起到對客服務(wù)溝通樞紐的作用， 圓滿完成各項(xiàng)接待任務(wù)。 7、維護(hù)好與政府各主管部門、接待單位、大客戶、金卡會員、常客的關(guān)系，為每一位客人提供優(yōu)質(zhì)服務(wù)， 樹立酒店良好的市場口碑。 8、發(fā)揮團(tuán)隊(duì)的力量，加強(qiáng)與客人的溝通，了解客人喜好，特別是重要客人的特殊要求，建立客史檔案與分享機(jī)制，在標(biāo)準(zhǔn)化服務(wù)的基礎(chǔ)上提供客人滿意的個(gè)性化體驗(yàn)。 9、與房務(wù)部各部門經(jīng)理一道，分析經(jīng)營數(shù)據(jù)，采取有效行動，管理好各項(xiàng)運(yùn)營成本，實(shí)現(xiàn)利潤目標(biāo)。 10、督促房務(wù)部各分部根據(jù)運(yùn)營需要，制定、完成各項(xiàng)培訓(xùn)任務(wù)，提升員工的整體服務(wù)水平 及工作效率。 11、領(lǐng)導(dǎo)安排的其他工作。 【崗位要求】 1、大專及以上學(xué)歷；八年以上星級酒店管理經(jīng)驗(yàn)，五年以上同崗位工作經(jīng)驗(yàn)。 2、形象氣質(zhì)良好，有較強(qiáng)的親和力。 3、了解熟悉市場客人的消費(fèi)心理關(guān)注客戶需求。 4、全面負(fù)責(zé)房務(wù)部的運(yùn)營、管理及使客房利益最大化。 5、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

【崗位酒店】 We are looking for a DOR for below complex hotels: 三亞山海天JW萬豪酒店 (海南省三亞市大東海海韻路88號) 三亞山海天大酒店，傲途格精選 (海南省三亞市大東海海韻路77號) 【崗位職責(zé)】 1、制定和實(shí)施房務(wù)部的運(yùn)行計(jì)劃、預(yù)算計(jì)劃。 2、優(yōu)化房務(wù)部的管理體系。下達(dá)房務(wù)部的運(yùn)行管理目標(biāo)、 3、全面控制部門的管理費(fèi)用、固定費(fèi)用和變動費(fèi)用，節(jié)約開支。 4、定時(shí)查閱各部門的工作日記和每周總結(jié)匯報(bào)，督查各部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、至少3年以上所屬職務(wù)經(jīng)驗(yàn)（有過萬豪工作經(jīng)驗(yàn)者優(yōu)先） 2、形象氣質(zhì)良好，英語熟練。 3、了解熟悉客人的消費(fèi)心理關(guān)注客戶需求。 4、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)。

Ensure smooth daily routine operation of the Rooms Division departmentincluding Front Office, Housekeeping, Recruitment and Laundry. Ensure maximumcomfort and safety for all guests in the hotel. Be responsible for planning,controlling and co-coordinating the activities of all Rooms Division personnel. 負(fù)責(zé)房務(wù)部日常運(yùn)作。確保房務(wù)部下設(shè)前廳部、客房部、娛樂部及洗衣房日常工作的順利進(jìn)行，并為酒店客人提供最大的舒適與安全。 CORE WORK ACTIVITIES崗位主要工作職責(zé) Administration 行政 ·??????????Establish theorganization chart of the Rooms Division and delegate authority. 建立和組織房務(wù)部機(jī)構(gòu)并行使領(lǐng)導(dǎo)權(quán)力。 ·??????????Participate andsupport hotel’s strategic plan, develop departments target and lead the team toachieve the goal. 參與并支持酒店戰(zhàn)略計(jì)劃，制定部門發(fā)展方針，帶領(lǐng)團(tuán)隊(duì)達(dá)到各個(gè)目標(biāo)。 ·??????????Be good knowledgeablewith brand standard and implement it. 熟知并執(zhí)行品牌標(biāo)準(zhǔn)。 ·???????????Establish and revise the department’s SOP,P&P, rules and regulations, to ensure that standards are in accordance withthe operations manual. 建立并完善部門工作運(yùn)行手冊、規(guī)章制度、政策與程序，確保所有工作符合酒店標(biāo)準(zhǔn)。 ·??????????Maintains a steadyflow of communication to General Manager and delegate and to other departmentheads. 與總經(jīng)理及其它部門負(fù)責(zé)人保持經(jīng)常穩(wěn)定的溝通。 ·??????????Make recommendationsto management on equipment, work methods, supplies and decorations. 向上級匯報(bào)有關(guān)設(shè)備、工作方法、供應(yīng)品及裝飾品的管理方法。 ·??????????Maintain wellrelationship with the government police, implement the police standard process. 與當(dāng)?shù)毓膊块T建立并保持良好的關(guān)系，執(zhí)行賓客信息錄入標(biāo)準(zhǔn)。 ·??????????To compile and postwork schedules, lead the team to ensure complete task correct with high efficiency. 安排和分配部門工作，督導(dǎo)部門各項(xiàng)工作計(jì)劃，確保團(tuán)隊(duì)的工作效率，保質(zhì)保量完成各項(xiàng)任務(wù)。 ·??????????Conducts appraisingfunctions such as hiring, performance, counselling, suspending and dismissingstaff if necessary, to ensure appropriate staffing and productivity. Consultwith section heads, Personnel Manager or delegate as appropriate in performingthese duties. ·??????????指導(dǎo)員工評估機(jī)制；比如雇傭、獎勵、忠告、暫緩及必要時(shí)解除職務(wù)，以確保適當(dāng)?shù)娜藛T分配和高效率的工作。與部門主管、人事經(jīng)理或與委派的適當(dāng)人員協(xié)商以執(zhí)行以上責(zé)任。 ·??????????Monitor staffattendance and assist in planning work schedules, to schedule staffs annualleave and overtime. 根據(jù)工作需要主管員工出勤，安排員工年假和加班。 ·??????????Conducts Roomsregular (departmental) meetings. Conduct regular operational meetings toreview, monitor, adjust and upgrade the performance of the Department as awhole, explaining new directions and policies and procedures at the same time. 主持房務(wù)部例會，在部門例會上就部門工作做出回顧、整理以提高工作成果，同時(shí)在例會上解釋新的政策和方向。 ·??????????Prepare and check variousdaily and monthly records and reports, and other reports as required. 按需求準(zhǔn)備及檢查各種日報(bào)表、月報(bào)表及其它工作報(bào)告。 ·??????????Informs otherdepartments of Rooms Division matters, ensure sell the room to be have maximumvalue, keep well communication and relationship with Reservation, Sales &Marketing and Finance departments. 向各部門傳達(dá)涉及房務(wù)部的事務(wù)，尤其是保證前臺最大價(jià)值賣房，以及與預(yù)訂部、銷售部及財(cái)務(wù)部保持密切聯(lián)系。 ·??????????Organize or supporthotel or department programs and activities. 組織安排部門活動，支持酒店各類項(xiàng)目及活動。 ·??????????Obey the MOD dutyroster, apply to get approve in advance if will have any changes. 服從周末及節(jié)假日行政值班表，如需調(diào)整，需要提前申請并得到同意 Financial and RevenueResponsibilities 財(cái)務(wù)及收入職責(zé) ·??????????Aware of financialtargets, works with superior to prepare department’s budget and capex. 了解財(cái)務(wù)目標(biāo)，協(xié)助上司準(zhǔn)備部門各項(xiàng)預(yù)算。 ·??????????Prepare P&Lanalysis. Controls department cost to match budget base on improvingperformance. 在發(fā)展的基礎(chǔ)上分析和控制部門的現(xiàn)行成本以確保成本符合預(yù)算。 ·??????????Monitors and controlsinventories for operating equipment and items to ensure par stocks aremaintained, to order the replacements within plan. 管理和控制經(jīng)營設(shè)備及運(yùn)作物資儲存數(shù)量的盤點(diǎn)，進(jìn)行計(jì)劃性采購。 ·??????????Ensure sell the roomto be have maximum value. 保證前臺最大價(jià)值賣房。 ·??????????Increase theUpselling revenue to achieve and exceeding the targets. 提高客房升銷收入，完成并超越預(yù)算。 ·??????????Increase theTransportation, laundry room and Recreation revenue to achieve thetargets. 提高車隊(duì)、康樂以及洗衣房收入，完成預(yù)算。 ·??????????Participate toincrease the hotel revenue to complete the targets. 參與提高酒店其它各項(xiàng)收入，完成預(yù)算。 ·??????????To strict controlover the process of free upgrade, complimentary welcome amenities or breakfastand complimentary transportation, to avoid loss the revenue. 嚴(yán)格控制客房免費(fèi)升級、免費(fèi)水果/飲品及免費(fèi)早餐及免費(fèi)接送贈送流程，避免酒店收入的損失。 ·??????????To strict controlover the process of high balance, rebate, accounts transfer or adjustment, memberpoints, monitor the pretty cash in the Front Office department, all aboveprocess in according with finance policy. 嚴(yán)格控制押金不足、費(fèi)用減免、轉(zhuǎn)賬調(diào)賬、會員積分流程，監(jiān)管部門備用金，符合財(cái)務(wù)制度。 ·??????????To strict controlover the master key and room key making and distribution process, to avoid anydamage. 嚴(yán)格控制萬能鑰匙及房卡制作及發(fā)放流程，避免鑰匙管理混亂帶來的損失。 ·????????Cooperate with Sales& Marketing Department or Food & Beverage Department in hotelpromotions to launch related packages. 與市場銷售部或餐飲部合作，制定相關(guān)推廣活動 ·??????????Recycles where-everpossible and enforces cost saving measures to staff 在任何可能的情況下進(jìn)行資源循環(huán)利用，增強(qiáng)員工的成本控制意識。 ·????????Authorise expenses tokeep balance of capital and operating budgets. 權(quán)衡主要的運(yùn)作成本及支出，保證收支平衡。 ·????????Control the cost of goodspurchased, services supplied and necessary labour to the sales and productionof our products and service. 控制采購成本，服務(wù)期間支出及必要勞動力成本。 Training and HumanResources 培訓(xùn)和人力資源 ·??????????Planning and revisedepartment manning within hotel’s policy and guide, to interview and hireassociates. 配合酒店政策制定及調(diào)整部門人員編制，招聘下屬員工。 ·??????????Planning for futurestaffing needs and develop 定制未來所需的員工計(jì)劃。 ·??????????Prepares detailedinduction programs for new staff. 為新員工做詳細(xì)的工作計(jì)劃。 ·??????????Ensures trainingneeds analysis of all staff is carried out and training programs are designedand implemented to meet needs. 確保部門員工培訓(xùn)需求的分析被執(zhí)行，培訓(xùn)計(jì)劃有計(jì)劃地實(shí)施并要滿足其需求。 ·??????????Regularlycommunicates with staff and maintains good relations. Establishes and maintainseffective employee relations. 定期與員工交流，建立和保持良好的員工關(guān)系。 ·??????????Ensure whereverpossible that staffs are provided with a work place free of discrimination,harassment and victimization 確保提供給員工們一個(gè)沒有歧視、騷擾和危險(xiǎn)的工作環(huán)境。 ·??????????Treat complaints ofharassment and discrimination promptly and confidentially. 處理騷擾、歧視的投訴并且保密。 ·??????????Treat customers andcolleagues from all cultural groups with respect and sensitivity. 使用符合文化的行為并且尊重及靈活地對待每一位客人和同事。 ·??????????Identify and dealwith issues which may cause cross cultural conflict or misunderstanding. 識別和處理可能導(dǎo)致跨文化沖突或誤解的問題。 Guest ServiceResponsibilities 對客服務(wù)的責(zé)任 ·??????????Is responsible andaccountable for maintaining the highest service standard in all sections ofRooms Division as well as engendering team spirit and motivation in all staff. DORmust be fair and just in any staff disciplinary action as required. 對所管轄區(qū)域所有客服務(wù)負(fù)責(zé)，達(dá)到品牌標(biāo)準(zhǔn)；教育員工對客服務(wù)要有團(tuán)隊(duì)工作精神。對任何員工必須公平、公正。 ·??????????Maintains appropriatestandards of dress, hygiene uniforms, appearance, posture and conduct ofdepartment employees. 保持本部門員工服裝適當(dāng)規(guī)范、制服整潔、儀容儀表的規(guī)范。 ·??????????To monitor RoomsDivision personnel and training to ensure guests receive prompt and courteousservices. 有效管理房務(wù)部人事及培訓(xùn)以確保客人得到最快捷、滿意的服務(wù)。 ·??????????Supervises the abovementioned positions to ensure maximum guest satisfaction. 管理和督導(dǎo)各部門的工作以確保客人得到最滿意的服務(wù)。 ·??????????Need to go throughthe Guest Arrival & In House list, share the guest comments and requirementwith FO team and other departments such as HSKP, F&B, ENG etc., arrange FOMto check and follow up the guest require to be completed; FOM to check the VIProoms daily as well. 每日梳理客人預(yù)到店及在住客人信息，與本部門及其它部門如客房部、餐飲部、工程部等分享; 并安排前廳部檢查跟進(jìn)客人的要求是否得到落實(shí); 本人對重要客人的房間進(jìn)行到店前的檢查。 ·??????????Participate to reviseand implement the VIP treatment process, to ensure FO team well know theprocess and implement it completely. 參與修正并認(rèn)真執(zhí)行貴賓接待流程，確保前廳部人員充分了解并完全執(zhí)行該流程。 ·??????????Communicate withguests to get the feedback, highly attention on the guest’s comments from eachof the channel, to investigate and submit report on guest comments, and conductcase study within team. 與客人溝通獲得客人的反饋意見及建議，關(guān)注來自各個(gè)渠道的客人反饋，對客人提出的批評做出調(diào)查整改報(bào)告并呈交上級，對客人提出的批評及表揚(yáng)均及時(shí)與團(tuán)隊(duì)成員進(jìn)行案例分享。 ·??????????To handle the guest complainactively, to deal with the guest with win-win result. 主動參與處理客人投訴，妥善處理，即讓客人滿意也要維護(hù)好酒店。 ·??????????Monitor Front Officedepartment personnel to ensure rooms and particularly those of known repeatguests and other VIPs receive special attention. Visit long staying ?ular guests, to build and maintain a good relationship with them. 管理并確保客房出租率尤其是知名人士的回頭率，同時(shí)保證重要客人得到特殊關(guān)注；拜訪長/常住客，與客人建立良好的關(guān)系。 ·??????????Monitor and completeguest’s profile, ensure associates know the guest’s habits and remember thelong staying and regular guest’s name and appearance, to provide the customized serviceto the guest to make they have an excellent stay experience. 督導(dǎo)建立完善客戶檔案，確保員工知曉客人習(xí)慣及喜好，熟記常/長住客姓名及模樣，為客人提供用心的服務(wù)，讓客人留下難忘的美好記憶。 ProfessionalTechnical Responsibilities 專業(yè)技術(shù)責(zé)任 ·??????????Effectivecommunication skills in both Chinese & English. 有效的中英文溝通能力。 ·??????????Strong guestinteraction and interpersonal skill. 優(yōu)秀的對客服務(wù)和溝通技巧。 ·??????????Possess leadershipquality and supervisory skills, independent, committed and well-organized. 具備領(lǐng)導(dǎo)才能，獨(dú)立性強(qiáng)、忠誠可靠并具良好的組織計(jì)劃能力。 ·??????????Be good at trainingand develop the team members. 具備良好的培訓(xùn)及培養(yǎng)下屬的能力。 ·??????????Be expert of Opera. 熟練操作Opera系統(tǒng)。 ·??????????Be expert of OfficeSoftware. 熟練操作辦公軟件。 Miscellaneous 其他 ·??????????All staffs arerequired to comply with every reasonable request from their hierarchicalsupervisor(s) within an amount of time that it takes to comply under normalcircumstances. 所有員工在工作中都被要求遵守直接主管所發(fā)出的一切合理要求，并且遵循、完成工作。 ·??????????All staffs may beassigned to other duties in the hotel as and when required by business levels. 當(dāng)涉及到商業(yè)層面時(shí)員工須簽署酒店內(nèi)相關(guān)其他責(zé)任。 GENERAL DUTIES: 一般職責(zé)： ·??????????Abide by Hotel’s andDepartment’s policy & procedure. 遵守酒店及部門的各種規(guī)章制度。 ·??????????Perform other relatedduties & special projects as assigned by the supervisor 隨時(shí)執(zhí)行上級分配的其他相關(guān)任務(wù)或特殊項(xiàng)目。 Health and Safety 健康與安全 ·??????????Ensure that allpotential and real Hazards are reported immediately and rectified 確保所有潛在的和實(shí)際的危險(xiǎn)是被立即報(bào)告和糾正的。 ·??????????Be fully conversantwith all departmental Fire and Emergency procedures 熟悉各個(gè)部門的消防和緊急處理程序。 ·??????????Ensure that allemergency procedures are rehearsed, implemented and enforced to provide for thesecurity and safety of guests and Staffs 為了客人們和員工們的安全和消防安全，必須確保所有的緊急程序都被預(yù)演、落實(shí)和實(shí)施。 ·??????????Ensure the safety ofthe persons and the property of all within the premises by fairly applyingHotel Regulations by strict adherence to existing laws, statutes etc. 在公平的酒店規(guī)則和嚴(yán)格遵守的法律法規(guī)下，確保在酒店內(nèi)所有人的人生和財(cái)產(chǎn)安全。 ·??????????Ensure all Staffwithin the department work in a manner which is safe and unlikely to give riskof harm or injury to selves or others 確保所有員工都在部門內(nèi)以安全的方式操作，避免不安全的或者不適合的冒險(xiǎn)的行為造成自己或者其他工作人員的損傷或不便。 Confidentiality 保密制度 ·??????????Ensureconfidentiality and secure storage of all intellectual property and data bases,both hard copy and electronic. 確保保密和安全的存儲所有知識產(chǎn)權(quán)和數(shù)據(jù)，包括所有印刷品和電子軟件。 ·??????????Ensure Hotel,Customer and Staff Information or transactions are kept confidential during orafter employment with the company.? 保證酒店、客戶和員工的信息，交易期間或在公司就業(yè)后信息保密。 To be fullyconversant with: 需要遵守的 ·??????????Hotel fire procedures 酒店消防規(guī)則 ·??????????Hotel securityprocedures 酒店保安規(guī)則 ·??????????Hotel Health andSafety policy and procedures 酒店健康與安全政策和規(guī)則 ·??????????Hotel Facilities andattractions 酒店設(shè)備設(shè)施和功能介紹 ·??????????Hotel standards ofoperation and departmental procedures 酒店運(yùn)營部門程序標(biāo)準(zhǔn) ·??????????Methods of acceptedpayment of the company 公司的財(cái)務(wù)政策 ·??????????Short and long termcompany marketing promotions 短期和長期的公司市場推廣項(xiàng)目 NOTE 備注： This document reflects the job content at timeof writing and will be subject to periodic change in the light of changingoperational and environmental requirements.?Such changes will be discussed with the job holder and the job descriptionamended accordingly. 本文件反映的相關(guān)崗位職責(zé)以盡數(shù)列出，其內(nèi)容會根據(jù)業(yè)務(wù)和環(huán)境的要求階段性變化。相應(yīng)變化將與該崗位員工溝通，并且崗位職責(zé)描述也將根據(jù)實(shí)際情況進(jìn)行修改。

Administering & managing the Hotel’s Operation, maintain cost & quality standards and drive profit for the organization. Lead by example in terms of Associate Care , training, community involvement & safety & security .Fully responsible for the Operation in the GM’s absence in accordance with Marriott’s Policies & Procedures .Participate in all aspects of the Hotel’s Management as a member of the Executive Committee.

You will be responsible for?the efficient running of?the division in line with Hyatt International's Corporate Strategies and?brand standards, whilst meeting?employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.