工作職責： 1.產品規劃與戰略： 制定CRS產品的長期戰略和短期目標，確保與公司整體業務目標一致。分析市場需求、競爭環境和行業趨勢，識別產品創新機會。 2.需求分析與功能設計： 與酒店運營團隊、銷售團隊和客戶溝通，收集并分析業務需求。設計CRS系統的核心功能，包括房態管理、預訂管理、渠道管理、價格管理等。編寫詳細的產品需求文檔（PRD），確保開發團隊清晰理解需求。 3.項目管理與交付： 協調開發、設計、測試等團隊，確保產品按時交付。跟蹤項目進展，識別并解決項目中的風險和問題。 4.用戶體驗優化： 關注酒店客戶和內部用戶的使用體驗，確保系統易用、高效。通過用戶反饋和數據分析，持續優化產品功能和性能。 5.數據分析與決策支持： 監控CRS系統的使用情況，分析預訂數據、客戶行為數據等，為業務決策提供支持。通過數據驅動的方式，優化預訂流程和價格策略。 6.跨團隊協作： 與技術團隊、運營團隊、銷售團隊等緊密合作，確保CRS系統能夠支持多部門的業務需求。與第三方技術供應商（如OTA渠道等）對接，確保系統集成順暢。 7.市場與競爭分析： 跟蹤酒店行業的技術趨勢和競爭對手的動態，保持CRS系統的競爭力。識別市場機會，推動產品創新和功能升級。 崗位要求： 1.教育背景 本科及以上學歷，計算機科學、信息技術、酒店管理、市場營銷或相關專業優先。 2.工作經驗 3年以上產品經理經驗，必須有酒店管理行業CRS、PMS（物業管理系統）或相關系統的經驗者。熟悉酒店預訂流程、房態管理、渠道管理等相關業務。 3.技術能力 熟悉酒店行業的技術生態，了解PMS、OTA、GDS等系統的集成。具備基本的技術理解能力，能夠與技術團隊高效溝通。 4.數據分析能力 熟練使用數據分析工具（如Excel、Tableau、Power?BI等），能夠通過數據驅動產品優化。 5.項目管理能力 熟悉敏捷開發、Scrum等項目管理方法論，具備良好的項目管理和協調能力。 6.溝通與協作能力 出色的溝通能力，能夠與不同團隊和客戶高效協作。 具備較強的跨部門協調能力，能夠推動多方合作。 7.創新思維與問題解決能力 具備創新意識，能夠提出并實施創新的產品解決方案。 能夠快速識別問題并提出有效的解決方案。

This role can be based in Shanghai, Beijing, Chengdu, Shenzhen. ? This role is to perform as IT leader to the TMS hotels.? Ensure the consistency and quality of hotel IT operations and technical standards. Act as a Brand Hearted catalyst for organizational change process management and plays a leading role in promoting the IHG Ways of Working around our Winning Ways, Room to be yourself, and align with our Company Vision and Purposes to deliver Brand Standards through our people in a responsible way. Your day to day Develop implementation process and monitor implementation quality Look for better workflows to further improve work efficiency and quality Responsible for the production of work-related documents and processes Work with TMS support team to improve TMS service quality Report duty whenever required for problem-shooting. Arranges proper maintenance of various computer-related equipment, including PC, printers, etc. Extends full support for various systems upgrade whenever required, including pre-installation liaison with suppliers, processing of training, installation, etc. Performs any other duties as required by Hotel Management Team,? Provides assistance and guidelines to the hotels in assigned area for IT Audit process and build a cohesive IT team in the assigned area. Proactively participates in the GC Property, Owner & Stay Experience Products & Platforms IT projects deployment in the assigned area for testing, coordination, and implementation. Provides the timely, accurate and detailed hotel IT status report for hotels in the assigned area. Provides support and resources to the IT team for recruitment, performance management and development needs. Provides professional support and training to hotel to make sure the brand standard compliance. Supports GC?P&T product?team to deliver?product.? Demonstrate the best practices and enforce the IT standards at the hotels in the assigned area. Be a credible IT professional who is trusted by superiors, colleagues, and the subordinates. ? What we need from you? College or above Diploma in Business, Project Management, Economics or related discipline At least 3 years of experience in project management or consulting in professional services, hospitality or FMCG??industries Project Management Solid understanding of project management processes, methodologies, and tools; hands-on experience in project delivery is preferred. Analytical & Logical Thinking Strong logical thinking and the ability to present ideas in a clear and structured way. Numerically sensitive and able to connect details with the bigger picture. Industry & Business Awareness Familiarity with the hospitality or FMCG industry at a macro/strategic level. Basic understanding of independent advisory and corporate strategy Communication & Collaboration Good verbal and written communication skills in both English and Chinese. Good communication and pressure resistance ability, with certain management and coordination ability? Strong partnership mindset and stakeholder management skills across functions