Primary Responsibilities主要職責 ?·Handles and follow through any guests complaints, and take corrective measures to avoid repetition. ?·Must be visible in the lobby during busy periods (check-in/out, high occupancy). ?·Checking the VIP rooms and arrangement to make sure everything goes well. ?·Coordinate with other departments to make sure guest has had a wanderful experience in hotel. ?·Update guest complaint log sheet both in log sheet and opera system. ?·In charge the guest preference collection and modifying. ?·Supervision the front desk to make sure all the standards are met. ?·Act as a link between Management and line staff in order to ensure effective communication. ?·To carry out administrative requirements as directed. ?·To maintain safe and hygiene work places. ?·Coaches, counsels, disciplines and develops Resort Hosts and Telephone Operators. ?·Assists in the selection, training and evaluation of Resort Hosts and Telephone Operators. ?·Continuously seeking for initiatives to improve operational procedures and service standards. ?·處理客人投訴，并采取補救措施，以避免重復投訴。 ?·在繁忙時段必須在大堂堅守自己的崗位。（抵離時間，高住房率）。 ?·檢查VIP客人的房間和安排并保證所有安排妥當. ?·與其它部門協作以確保客人在酒店有美好的經歷。 ?·在投訴本上和系統中更新客人的投訴。 ?·管理客人的喜好，收集更新。 ?·管理前臺員工確保所有操作流程都達到標準. ?·做好管理層與前線員工之間的聯系，以確保有效的溝通。 ?·落實行政要求指示。 ?·維護工作場所的安全和衛生 ?·以科學的方法教授與勸勉下屬員工的發展。 ?·協助甄選，對員工進行培訓和評估。 ?·不斷尋找方法，改善運作程序和服務標準。 Knowledge and Experience知識和經驗 ?·Min 3years reception working experience required ?·College diploma or above ?·Excellent English language skills ?·Good customer relations skills ?·Positive outgoing personality ?·Ability to lead, motivate and develop a team of individuals ?·至少三年以上前臺工作經驗 ?·大專以上學歷 ?·優秀的英語技能（英語熟練，工資可面談） ?·良好的與客人溝通技能 ?·積極的開朗的外向型的個性 ?·領導團隊的每個人，積極學習，發展自我的能力