1.?????? Arrange appointments and meetings for the General Manager, record samein diary and ensure the General Manager has the appropriate documentation foreach appointment . 為總經(jīng)理安排會(huì)議及預(yù)約，記錄在工作日記中，確保總經(jīng)理使用正確的文件。 2.?????? Attend meetings such as Department Head Meeting, Executive CommitteeMeeting and any other when requested. 按要求參加部門經(jīng)理會(huì)議和行政會(huì)議等。 3.?????? Take minutes of attended meetings, accurately transcribe and circulateto relevant persons as soon as possible after the meeting. 正確記錄會(huì)議并及時(shí)傳送到相關(guān)人員。 4.?????? Receive visitors and guests. In the absence of the General Manager,answer questions and concerns and follow through resolutions. 接待來訪者和客人。在總經(jīng)理不在時(shí)回答客人的問題、幫助客人排憂解難。 5.?????? Arrange room and restaurant reservations for VIP guests/personnel ifrequested. 為重要客人預(yù)定房間及訂餐。 6.?????? Assist with travels arrangements for business trips as required. 按要求為商務(wù)旅行安排行程。 7.?????? Assist in compiling guest data to be used for service qualityimprovement . 協(xié)助編緝客人資料以備提高對(duì)客服務(wù)質(zhì)量。 8.?????? Assess priorities of work and, wherever possible, assist in organizing priorities. 根據(jù)各項(xiàng)工作任務(wù)的重要性區(qū)別工作優(yōu)先等級(jí)。 9.?????? Answers telephones in the Executive Office as required. 接聽行政辦公室的電話。 10.?? Prepare replies to correspondence as required. 按照要求準(zhǔn)備回信。 11.?? Take dictation of correspondence as required. 按照要求記錄回信。 12.?? Assist with translations, oral and written. 協(xié)助口頭及筆頭翻譯。 13.?? Maintain strictest confidentiality at all times on all matters. 保守秘密。 14.?? Demonstrate essential overall knowledge of the organization. 充分了解酒店規(guī)劃。 15.?? Understand the responsibilities of other sections and departments andcooperate with them. 了解其他部門的工作職責(zé)并與部門合作。 16.?? Adhere to the hotel’s security and emergency policies and procedures. 堅(jiān)持酒店安全制度、緊急情況處理規(guī)定和程序。 17.?? Demonstrate professional attitude and behavior at all times. 任何時(shí)候表現(xiàn)出職業(yè)態(tài)度及行為。 18.?? Prepare and maintain files, reports, letters, memorandums and otherrelevant business documentation. 準(zhǔn)備和維護(hù)文檔、報(bào)告、信函、備忘錄和其它相關(guān)業(yè)務(wù)資料。 19.?? Ensure all reporting and servicing deadlines are met on a timely basis. 確保所有報(bào)告和服務(wù)都按時(shí)完成。 20.?? Maintain an accurate tracking system for prompt handling of issuesconcerned. 作好各類文件資料的追溯和跟進(jìn)管理，以便各相關(guān)事宜能得到及時(shí)準(zhǔn)確的處理。 21.?? Order and maintain office supplies. 保證辦公室內(nèi)辦公用品的充足。 22.?? Abides by the team member handbook, hotel policies and procedures andhotel Code of Conduct. 遵守酒店員工守則，酒店的政策及程序，酒店的行為準(zhǔn)則。 23.?? Demonstrates professional attitude and behavior at all times. 在任何時(shí)候表現(xiàn)專業(yè)態(tài)度和形為。 24.?? Maintain personal presentation to hotel standards. 根據(jù)酒店標(biāo)準(zhǔn)保持個(gè)人形象。

【崗位職責(zé)】 1、協(xié)助總經(jīng)理制定并執(zhí)行酒店發(fā)展戰(zhàn)略、年度經(jīng)營計(jì)劃及各階段工作目標(biāo)分解，監(jiān)督落實(shí)各項(xiàng)任務(wù)指標(biāo)； 2、負(fù)責(zé)總經(jīng)理日常行程安排、會(huì)議組織及重要文件起草，做好跨部門協(xié)調(diào)與信息傳達(dá)工作； 3、跟蹤分析酒店運(yùn)營數(shù)據(jù)（營收、成本、客戶滿意度等），定期提交經(jīng)營分析報(bào)告并提出優(yōu)化建議； 4、統(tǒng)籌總經(jīng)理交辦的專項(xiàng)任務(wù)（如大型活動(dòng)籌備、政府接待、品牌合作等），確保項(xiàng)目高效推進(jìn)； 5、參與酒店管理制度與流程的優(yōu)化，監(jiān)督各部門執(zhí)行情況，推動(dòng)運(yùn)營標(biāo)準(zhǔn)化建設(shè)。 【崗位要求】 1、本科及以上學(xué)歷，酒店管理、工商管理或相關(guān)專業(yè)優(yōu)先，3年以上高星級(jí)酒店總經(jīng)理助理/部門經(jīng)理經(jīng)驗(yàn)； 2、精通酒店運(yùn)營全流程，熟悉新疆旅游市場及行業(yè)政策者加分； 3、具備出色的數(shù)據(jù)分析、公文寫作及PPT制作能力，能獨(dú)立完成經(jīng)營報(bào)告； 4、英語聽說讀寫流利，熟練使用Opera、MS Office等辦公系統(tǒng)； 5、抗壓能力強(qiáng)，適應(yīng)高強(qiáng)度工作，具備優(yōu)秀的跨部門溝通與資源整合能力。