1. Asst. Director to responsible for Hot Springs operation 協(xié)助溫泉總監(jiān)全面負責溫泉部的經(jīng)營管理 2. Asst. Director to build systematic Hot Springs organization chart 協(xié)助溫泉總監(jiān)建立健全的組織管理體系 3. Asst. Director to make the Hot Springs business and sales strategy 協(xié)助溫泉總監(jiān)參與制定溫泉生意及銷售戰(zhàn)略 4. Advice and support the Director to make great decision 協(xié)助溫泉總監(jiān)為重大決策提供建議和信息支持 5. Be fully conversant with all services and Hot Spring facilities in order to be able to make helpful recommendations, and to be able to up-sell services and cross sell products 熟悉溫泉的服務(wù)和設(shè)施，針對性地進行有效的推薦，推廣銷售溫泉服務(wù)及產(chǎn)品 6. Ensures that all cashiering functions are carried out in accordance with hotel’s accounting procedures. 確保所有收銀按照溫泉規(guī)定的財務(wù)程序執(zhí)行 7. Improve guest satisfaction 提高客人滿意度 Ensures the security and safety of all areas and facilities, and to be responsible for keys. 確保所有區(qū)域和設(shè)備的安保和安全，負責鑰匙的保管工作 8. To supervise and strictly check standards of the all subordinates with their work and grooming. Be able to evaluate and give feedback to staff for improvement and motivate staff, to ensure excellent service quality. 監(jiān)管并嚴格檢查所有下屬的工作和儀容標準。能夠評估和給予員工反饋改進并激勵員工以確保優(yōu)質(zhì)的服務(wù)質(zhì)量 9. In charge and help to solve problems in the absence of the director. Assist director to deal with management system, as well as organize and strictly follow with the management rules and reports to director thereafter 總監(jiān)不在時，負責并幫忙解決問題。協(xié)助總監(jiān)處理管理系統(tǒng)，組織并嚴格遵循管理規(guī)章并向總監(jiān)報告 10. Take initiative to learn about the industry and competitors, provides suggestions for improvement.  主動了解行業(yè)和競爭對手，并提出改進意見 11. Conduct the briefing for each shift and arrange the tasks to the team 執(zhí)行每個班次簡報工作，并為團隊安排工作 12. Arrange the duty roster for HS associates. 為溫泉部員工安排工作時間表 13. Check the facility before and after HS operation hours to make sure the standard procedures are followed 溫泉營運時間前/后檢查設(shè)備，確保所有都遵循標準程序 14. Assist the director to improve HS SOP 協(xié)助總監(jiān)改進溫泉SOP 15. Attend meeting required to present the department 代表部門參加要求的會議 16. Assist the director to do staff performance appraisal 協(xié)助總監(jiān)考核員工工作表現(xiàn) 17. Assist the director to do the associate interview for new hire 協(xié)助總監(jiān)面試新員工 18. Assist the director to do the department budget and forecast 協(xié)助總監(jiān)進行部門預(yù)算及預(yù)測 19. Coach and train Hot Springs assocaites 指導(dǎo)培訓溫泉員工  

【崗位職責】 1、全面負責溫泉部門的日常運營管理工作，制定并執(zhí)行溫泉服務(wù)標準及流程，確保服務(wù)質(zhì)量達到酒店要求； 2、監(jiān)督溫泉區(qū)域的設(shè)施設(shè)備維護與保養(yǎng)，協(xié)調(diào)工程部門及時處理故障，確保運營安全及客戶體驗； 3、負責溫泉部門的成本控制，包括能耗管理、物資采購及庫存管控，優(yōu)化運營效率； 4、制定并實施員工培訓計劃，提升團隊專業(yè)技能與服務(wù)意識，定期考核員工表現(xiàn)； 5、處理客戶投訴及突發(fā)事件，維護酒店品牌形象，提升客戶滿意度； 6、根據(jù)市場動態(tài)及客戶需求，策劃并推出特色溫泉服務(wù)或促銷活動，提升營收； 7、與其他部門（如客房、餐飲、市場部）緊密協(xié)作，確保整體服務(wù)流程順暢。 【崗位要求】 1、大專及以上學歷，酒店管理、旅游管理或相關(guān)專業(yè)優(yōu)先； 2、5年以上溫泉或高端酒店相關(guān)管理經(jīng)驗，熟悉溫泉運營流程及服務(wù)標準，有高端度假酒店籌開經(jīng)驗； 3、具備較強的團隊管理能力，能有效調(diào)動員工積極性，打造高效服務(wù)團隊； 4、精通成本控制及預(yù)算管理，對數(shù)據(jù)敏感，具備良好的分析決策能力； 5、優(yōu)秀的溝通協(xié)調(diào)能力及突發(fā)事件處理經(jīng)驗，能承受高強度工作壓力； 6、年齡28-45歲，身體健康，形象氣質(zhì)良好，適應(yīng)倒班工作制； 7、持有溫泉行業(yè)相關(guān)資格證書（如溫泉管理師、健康管理師等）者優(yōu)先。